# 3CX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 3CX the right Call Center solution for you? Explore 467 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158704/3CX/reviews/ --- 3CX 4.4 (467) [View alternatives](https://www.capterra.com/p/158704/3CX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of 3CX Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews RT Rachel T Accounts AdministratorConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are at.“ June 15, 2026 TZ Tobias Z Junior ICT OfficerHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests relating to their pin no longer working.“ September 25, 2025 DS David S VP of TechnologyElectrical/Electronic Manufacturing, 201 - 500 employeesUsed the software for: More than 2 years. “Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports DID.“ November 25, 2025 Rena D Payroll Manager Tax PreparerAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating.“ March 28, 2026 MM Mohammed M Project managerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Overall it’s very reliable and gives you all in one connection and helps you in executing the communication smoothly.“ June 30, 2026 SA Saqib A Senior PHP DeveloperComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to go through with tone of documents in multiple support sessions.“ January 14, 2025 FW Faith W Reception and AdminAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “It allows you to view the availability of every employee quickly and easily, and with whom they are speaking.“ September 29, 2025 DD David D Sys AdminMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “Documentation is sometime a bit 'rough' for newcomers to 3CX : You have to browse through several webpage to find the information you are looking for. And sometime, information seem a bit 'too technical' and is not easy to comprehend when you are not trained in VOIP.“ April 22, 2025 ## Showing most helpful reviews Showing 1-25 of 467 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Josh A. Tech Information Technology and Services Used the software for: 2+ years ### "Seamless and efficient PBX software" December 15, 2025 5.0 Seamless and efficient. Massive time saver for admin and users alike. Gives anyone the enterprise business phone system approach without the huge costs. Pros Extremely easy to setup and deploy with a huge range of handset options. Just can't be it for all your pbx needs. Cons Not that much at all. If I had to say something I would say the licencing should maybe have more options for smaller business deployments. Review Source Response from 3CX March 17, 2026 Hi Josh! We're glad to hear 3CX has been easy to deploy and is delivering value for both admins and users. It's good to know it's helping provide enterprise-level functionality without the associated cost. Regarding licensing, we do offer flexible options, including 3CX SMB FREE and 4SC Basic FREE for up to 10 users, designed specifically for smaller businesses. We appreciate your feedback. JM Juan M. Infrastructure Specialist Telecommunications Used the software for: 2+ years ### "Great PBX software!" November 24, 2025 5.0 Best PBX software I have found (since 2017, every year). Great focus on security and value for money, and of course great deal of customization. Pros Simultaneous calls licensing, customization, mobile apps. Esay of use and great integrations are the things I like the most. Cons Sometimes 3CX is a little slow reacting to market requirements, necessary to stay on top. Just have to be patient. Alternatives considered [Isabel 6](https://www.capterra.com/p/196517/Isabel-6/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[Yeastar Cloud PBX](https://www.capterra.com/p/208836/Yeastar-Cloud-PBX/) Reason for choosing 3CX simultaneous calls licensing, overall cost. Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) Security problems and similarity from previous platform. Also liked the included mobile apps. Review Source Response from 3CX February 11, 2026 Hi Juan! Glad to hear you're with 3CX since 2017 and still consider it the best PBX option year after year. :) We acknowledge your point about reacting to market needs and appreciate your continued trust in 3CX. RT Rachel T. Accounts Administrator Construction Used the software for: 2+ years ### "3CX Review" June 15, 2026 3.0 Overall 3CX does the job but has had frustrating instances as well, especially with issues transferring calls. Pros I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are at. Cons We have had recent issues where it has been difficult to transfer calls and they drop. I think call log information could be in a clearer format. Review Source Rena D. Payroll Manager Tax Preparer Accounting Used the software for: Less than 6 months ### "User friendly versatile communication " March 28, 2026 4.0 Awesome. I had help setting up when I needed it. It works very well for our company which has 2 offices about an hour apart from each other. Pros I like the user friendly set up. They are also there with step by step instructions to help. I like the ability to forward calls to another office with ease. All there user manuals are available on the website. 2 factor authentication for the online platform is important, extra safety is always a good thing. Cons The online platform should have more user settings. Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating. Review Source DS David S. VP of Technology Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Easy and cost effective VoIP system with easy onboarding and administration" November 25, 2025 5.0 Transition to 3CX from standard copper lines. We used a local MSP to assist with the rollout and training. Initial setup was On-Prem only, but we have since added cloud service as a backup. We have 2 locations across USA and Mexico and we were able to connect both sites into one system. We can dial our compatriots via extension regardless of their international location. Systems have an impeccable uptime and recover easily from power and internet outages. Pros Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports DID. Cons Holiday and closure messages could be easier to schedule, hold music and internal extension navigation could be better to setup and manage. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Spectrum](https://www.capterra.com/p/170585/Spectrum/) Reason for choosing 3CX Recommendation by a trusted partner who had extensive experience rolling out 3CX. Switched from [UCx](https://www.capterra.com/p/207282/UCx/) System was outdated and did not trust current vendor to support us effectively. 3CX was recommended by a fellow IT admin of a school district who uses 3CX. Review Source Response from 3CX February 11, 2026 Hey David! Great to hear 3CX helped you successfully transition from legacy copper lines to a unified VoIP system across multiple international sites. We take note of your feedback on holiday scheduling and hold music configuration - please note that 3CX offers comprehensive admin documentation to guide setup and troubleshooting. If hands-on assistance is needed, a 3CX Partner can help. Glad to know the system’s uptime and resilience have met your expectations. VR Verified Reviewer Director of Business Development Renewables & Environment Used the software for: 1-2 years ### "Overall good but could be better" October 30, 2025 3.0 It is a solid VOIP system but is not perfect. You can manage your employees easily, but there are some limitations. Pros User friendly admin portal to track calls and recordings, view statistics of users, and pull reports. Allows for multiple numbers, open hours and schedules, notifications of missed calls, etc. Pay per minute rather than a flat monthly fee. Cons Inability to easily choose which number you will call from. Difficult to understand which phone line is ringing when you are receiving a call. Contacts does not always save changes you make on contacts. Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing 3CX Plans and pricing, option for easier international use Review Source Response from 3CX November 21, 2025 Hey! Thanks for your review. We're glad to hear you find the admin portal and reporting features useful and that 3CX meets your needs for international use and flexible pricing. :) We appreciate your feedback on outbound caller ID selection, call identification, and contact management - these points are noted. VR Verified Reviewer Junior ICT Officer Hospital & Health Care Used the software for: 6-12 months ### "3cx admin experience" September 25, 2025 3.0 Its been good, it gets the job done in an easily administrative way. only real suggestions would be make the Privileged access a bit better. Also it would be good to be able to export/import peoples contact sheets, we have local-site admin staff whom make their own contact sheets, but we are unable to share or implement them. Pros Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device calling. Cons The admin permissions options aren't amazing, and isn't convenient to assign access to other ICT staff. Since we have multiple sites and don't want to appear in each team, I need to use my supervisors account which has owner level access. Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests relating to their pin no longer working. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Outdated service which didn't meet the businesses modern requirements. Review Source Response from 3CX October 8, 2025 Hello! Thanks for your review. We're glad to hear 3CX has been effective and easy to manage across your sites. We appreciate your feedback on admin permissions, voicemail PINs, and contact sheet handling. Thanks for taking the time to share your experience. DD David D. Sys Admin Marketing and Advertising Used the software for: 2+ years ### "Great, but documentation could be more user friendly." April 22, 2025 4.0 3CX is reliable and flexible. I manage most of the time to find out how to implement or use new functionality. Pros Lots of features and flexibility. Administrator interface has lots of feature accesible easily. It's also easy to monitor the status of the 3cx services. Cons Documentation is sometime a bit 'rough' for newcomers to 3CX : You have to browse through several webpage to find the information you are looking for. And sometime, information seem a bit 'too technical' and is not easy to comprehend when you are not trained in VOIP. Alternatives considered [Ringover](https://www.capterra.com/p/169627/RingOver/) Reason for choosing 3CX RingOver had bad feedback and seemed expensive Review Source Response from 3CX April 23, 2025 Hello David, thanks for the thoughtful review. We're glad to hear you find 3CX reliable & flexible! It’s also great to know you’ve been able to manage new functionalities effectively. We appreciate the feedback on documentation - your input helps us improve. Thanks again for choosing 3CX. VR Verified Reviewer Infrastructure Engineer Education Management Used the software for: 1-2 years ### "Simple and effective telephone system" February 10, 2025 5.0 Brilliant, for a business that needs a simple and cost effective phone system you'd struggle to match 3CX. Pros 3CX is a great value system that is easy to maintain and simple to use. Cons It is not as feature rich as some other phone systems. Switched from [Samsung VXT](https://www.capterra.com/p/10022214/Samsung-VXT/) We had an on premise Analogue telephone system that we migrated over to 3CX Digital. Review Source Response from 3CX February 27, 2025 Hello and thank you for your feedback. It’s great to hear that 3CX has provided a simple and cost-effective solution for your business. While some systems may offer additional features, 3CX unlike most other enterprise phone systems doesn’t charge on a monthly user basis focusing on delivering a flexible and efficient VoIP solution that meets a wide range of business needs. We appreciate you sharing your experience with the transition from an analog system to 3CX! MM Mohammed M. Project manager Construction Used the software for: 1-2 years ### "Tremendous 3cx" June 30, 2026 5.0 Overall it’s very reliable and gives you all in one connection and helps you in executing the communication smoothly. Pros I love 3CX for not missing any work calls when I’m away from my office. It’s tremendous app keeps me connected every time. Cons The only drawback I noticed the phone calls quality on the app is not up to mark and sometimes drops. Review Source ST Samantha T. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Make the switch! You won't regret it!" November 25, 2024 5.0 Great, they are very dependable, we have more than 50 employees company wide who utilize this phone system. Pros BLF Settings- You are able to program quick dials on your phone easily from their website. They also have a mobile app that is easy to use. We record our phone calls, and with their admin console, these recordings are very easy to access. Cons Internet based. So, when the internet is down, so are our phones. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) More functions with 3CX. We were able to keep our Yealink phones. Review Source Response from 3CX January 8, 2025 Hi Samantha! Thank you for your review! It's great to hear that you're finding features like BLF settings, call recording access, and the mobile app easy to use. We're glad 3CX has been dependable for your team and that you could seamlessly integrate your existing Yealink phones! dP diego P. ict manager Food & Beverages Used the software for: I used a free trial ### "optimal voip suite" March 13, 2025 5.0 Pros i like the cost, zero :-) the product is valid, we use it for a test voip "centralino", has very usefull tools and function. Cons The mobile app is not very good, old gui, but the functionality is very good, we like it Switched from [smartiCloud](https://www.capterra.com/p/215101/smartiCloud/) my service provider sponsorized it, we like it Review Source Response from 3CX March 14, 2025 Hello Diego and thank you for your review! We're glad to hear you find 3CX valuable and appreciate its features. We understand your feedback on the mobile app’s interface and are always working on improvements :) AJ Abhijeet J. Lead Consultant Computer Networking Used the software for: Less than 6 months ### "Not the best choice for Security!" October 26, 2024 3.0 Pros Cost is unbeatable and 3CX can be self-hosted Cons Lack of professional support and security updates Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing 3CX Self-hosting options and low cost of getting started Review Source Response from 3CX October 29, 2024 Hello Abhijeet. Thank you for your feedback. We’re proud to say that V20 is built with security as a top priority, and we collaborate with trusted security firms like Mandiant to continuously test each system update. As for support, we’re committed to assisting within the scope of our support procedures, and for any needs beyond that, our extensive partner network is available to help. If you decide that RingEX or Microsoft Teams better suits your needs, we completely understand and wish you all the best with your new system. VR Verified Reviewer A Perfect Phone System Internet Used the software for: 1-2 years ### "A Perfect Phone System" September 1, 2023 5.0 The Overall experience with 3CX has been very Good. Before 3CX we used Asterisk. Though Asterisk does good work, what it lacked was a proper telephone system useful for Businesses. Pros 3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems Cons 3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it. Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) Asterisk was Open Source and we had to rely a lot on community support. Though it was not a bad a product by any stretch of imagination, the time it took to resolve issues forced us to look for a good commercial alternative. Review Source Response from 3CX September 6, 2023 Hello! Thank you very much for your comprehensive and positive feedback! We are glad to hear that 3CX has effectively addressed your communication challenges, positively impacting your business. We completely agree with your assessment that 3CX is fully scalable, making it the ideal solution for connecting teams, customers, and remote workers as your business continues to grow. Sam B. Partner Logistics and Supply Chain Used the software for: 1-2 years ### "3CX is fine, but it is all about who handles the hosting" May 31, 2022 4.0 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price. Pros 3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps. Cons There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience. Switched from [Phone.com](https://www.capterra.com/p/147610/Phone-com/)[OnSIP](https://www.capterra.com/p/158706/OnSIP/) OnSIP did not work at all for our office in China. Phone.com was too expensive and the quality at the time of using it was not great. Review Source Response from 3CX June 1, 2022 Hi Sam and thank you for your review! We are glad to hear that you are enjoying using our software and that it has helped you stay in touch with your employees throughout the world! Regarding the points you raised, desk phones can be configured to have distinctive ringtones for Queue Calls, so you should certainly consider switching to using Queues instead of Ring Groups. Apart from this, you would also get better reporting capabilities and a lot more polling strategies to choose from. For syncing you phonebook contacts, we do currently offer integration with Microsoft 365, but in the coming updates we will have a REST API that may also allow you to interact with the 3CX Phonebook, giving you the maximum flexibility in syncing your contacts between various platforms. Incoming SMS messages can be sent either to an Individual Extension or to a Queue, in which case all logged in members of that Queue will see incoming messages. Robert D. Head of IT Chemicals Used the software for: 1-2 years ### "Full featured Hosted SIP VOIP solution" September 28, 2022 5.0 Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required. Pros Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use. Cons There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing 3CX It was a contractual obligation. When moving from my old system i still had a contract with my SIP phone so 3cx was the most cost effective option. Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Mainly i wanted to switch to a hosted solution with an app. We had dozens of users with $500+ deskphones literally gathering dust. So i wanted the numbers but not the hardware. I also wanted it for people who are travelling or did not have a company mobile phone so that they could send and receive calls without using their own plan. Review Source Response from 3CX October 5, 2022 Hi Robert and thank you so much for taking the time to leave us a very good review. We hope you continue to have a good experience with 3CX. In regards to the cons you mention, if you have multiple speaker devices (computer, headset, monitor) you can select an individual device and set the ringer to be that and adjust the volume accordingly. If you wish, you can also exempt certain websites from having the numbers detected as telephone numbers, from the settings of the 3CX click-to-call extension. DB Darren B. survayour Construction Used the software for: Less than 6 months ### "3CX experiance " May 12, 2025 4.0 worked well in all we had a few issues and installation issues but overall not dissapointed. Pros easy to use, not to expecive depending on users and worked well for all users of all ages had a little learning curve with viop but when used to it worked well. Cons can be buggy and lag aslo it can have alot of issues if your users have and older phone wether it be iphone or android. Review Source Response from 3CX May 13, 2025 Hey Darren! Thanks for your review. We're glad to hear 3CX worked well for your team overall and was easy to use across a range of users. We appreciate the feedback on performance with older devices and installation and your input is noted. SA Saqib A. Senior PHP Developer Computer Software Used the software for: 6-12 months ### "Effective Communication Solution for Growing Businesses" January 14, 2025 5.0 Overall experience is very good, I recommend it to large-scale businesses who want flexibility and ease of use of all features like voice, chat, and video call features in one place. Even though the setup process may require some technical knowledge, the user interface is intuitive, and the system performs well once it's up and running. Pros We like the 3CX affordability, flexibility and ease of use. Especially its integration of voice, voice and chat into one platform makes It more reliable and user-friendly. Cons One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to go through with tone of documents in multiple support sessions. I think they can make it easier in terms of setup. Review Source Response from 3CX January 16, 2025 Hi Saqib, thank you for taking the time to share your detailed feedback on 3CX! We’re glad to hear that you find the platform affordable, flexible, and user-friendly. Regarding the setup process, we understand it can be challenging for non-technical users. To help with this, we have certified 3CX Partners worldwide who can assist with installation and support, ensuring a smoother experience for users like yourself. SB Steve B. CTO Computer Software Used the software for: 1-2 years ### "Quick and Easy Professional PBX" January 6, 2025 5.0 Hassle free PBX with easy roll out to users, whether on Desktop, Laptop or Mobile Phone. Pros Quick and easy to set up using a Digital Ocean Droplet. Cons Nothing really. There is loads of functionality. Review Source Response from 3CX January 8, 2025 Hello Steve and thank you for your review! We're glad to hear you found the setup process straightforward and that 3CX provides a hassle-free PBX experience across devices. NA Ngozi A. AG Director Arts and Craft Department Arts and Crafts Used the software for: 2+ years ### "Reliable Call Center Program: 3CX" October 21, 2024 5.0 Pros Customer service is crucial in all organizations of all sizes. 3CX is a single interface for customer live chat, call logging, queue management and real-time reporting. Cons I am a daily user of 3CX and I seldom land into issues when communicating with customers via voice, chat and video calls. Review Source Response from 3CX October 29, 2024 Hello Ngozi. Thank you for your feedback and for highlighting the value 3CX brings to your organization! We're happy to hear that 3CX has been a reliable tool for managing customer service across live chat, call logging, queue management, and real-time reporting. Thank you for sharing your experience! CH Chris H. Systems Engineer Information Technology and Services Used the software for: 1-2 years ### "Not the best" October 24, 2024 2.0 Overall, not a fan. Would use other apps or my cell phone to call people half the time. Pros It has a mobile app, web app, and desktop app. Cons We seem to have lots of issues with it with just making/receiving calls and that’s a simple, important thing for phone software. It was difficult to add someone to a current call, make a conference call, transfer a call. Plus, there was a vulnerability with the desktop app that I don’t believe was ever addressed. Review Source Response from 3CX October 29, 2024 Hi Chris, We’re sorry to hear about the difficulties you’ve experienced with call handling. These issues might be best addressed by your internal IT team or the team that installed 3CX to ensure everything is fully optimized. As for the desktop app vulnerability, it was resolved, and with recent updates - especially with V20 - 3CX is more secure than ever. We recommend checking our 3CX Blogs for the latest improvements since the vulnerability was addressed. We appreciate your input and thank you for sharing your feedback. MD Mateusz D. Team Leader Information Technology and Services Used the software for: 1-2 years ### "Perfectly solid for basic use" December 5, 2024 5.0 There are some more advanced features that are trickier to configure without additional support Pros Good call quality is great, and it's easy simple to use for a basic user. It's also not super costly Cons I see no real cons to the software, it just does what it is supposed to Review Source Response from 3CX January 8, 2025 Hi Mateusz! Thank you for your review! We're glad to hear you're satisfied with the call quality, simplicity, and cost-effectiveness of 3CX. If you need assistance with configuring advanced features, our global community of 3CX Partners are always ready to help. You can find a local one here: https://www.3cx.com/ordering/find-reseller/ Jessica B. Account Manager Consumer Goods Used the software for: 2+ years ### "Great for call center management " August 30, 2023 3.0 Overall this is a great software program for any company that gets a high volume of calls Pros I like that you can set your status , and that it shows if you are on the phone, if you have a voicemail, etc. Cons I will say this system was a lot harder for the older generation employees to train on. For other people it was intuitive. Review Source Response from 3CX September 6, 2023 Hi Jessica! Thank you for your positive feedback on 3CX! We are glad to hear that 3CX has helped you effectively manage your call center. Regarding training, 3CX offers a Certification Program that equips you with all the tools and knowledge necessary for deploying and managing a 3CX Communications System. Also, there's always the option to reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email at customers@3cx.com. Fridah D. Graphic Designer Graphic Design Used the software for: 2+ years ### "One-stop Solution for BIM and Team Collaboration " June 29, 2023 5.0 File sharing.Team collaboration.Business instant messaging.Call routing and monitoring. Pros 3CX enhances business instant messaging, chat, file sharing and call monitoring in one single integrated repository. Cons I do not face any drawback when using this program and I use it on a daily basis. Review Source Response from 3CX July 4, 2023 Thank you for the wonderful review, Fridah! We are glad to hear that you enjoy 3CX's many great features! JM Jaqlyn M. HR and Finance Manager Automotive Used the software for: 2+ years ### "Works decent but needs to work out a few things" May 24, 2024 3.0 Overall, this system is significantly better than what we had previously. The options of having call recordings and being able to go back for quality control or customer issues is worth having the system alone. We don't have much to compare to, as our previous phone system had not been updated in a couple decades, but the implementation process was completely handled for us which made everything simple and effective. As far as things they could do better, they could work on allowing users to be able to make changes to their call forwarding or be able to block of holidays instead of having to call any changes in. Pros Previously, we had a phone system that was 20+ years old. Having some of the additional features like the phone call recording has been a game changer. Just the access to call recording alone has made us appreciate the switch to this new phone system. Cons There are definitely some occasional frustrating issues. The system easily glitches, and if you so much as log in to the wrong account on the 3CX app/browser, it causes the system to go down. There was apparently a security issue with their desktop app that caused some type of data vulnerability, which is not really what you want to hear for a business system. The thing that is the most frustrating is that we cannot make any changes or customizations. For instance, our phones go straight to voicemail after hours and on weekends, but we cannot go in and make adjustments for holidays, which can be annoying when phone calls are rolling over to our cell phones on Christmas or something. Review Source Response from 3CX May 29, 2024 Hi Jaqlyn! Thank you for your positive comments. We're glad to hear the call recording feature has been beneficial for your business. Regarding your concerns, 3CX is indeed customizable. We recommend speaking with your IT team or the team who initially installed 3CX in your company. The system admin should be able to help with holiday settings and call forwarding adjustments. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.