# 3CX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 3CX the right Call Center solution for you? Explore 465 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158704/3CX/reviews --- 3CX 4.4 (465) [View alternatives](https://www.capterra.com/p/158704/3CX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of 3CX Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews DS David S VP of TechnologyElectrical/Electronic Manufacturing, 201 - 500 employeesUsed the software for: More than 2 years. “Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports DID.“ November 25, 2025 TZ Tobias Z Junior ICT OfficerHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests relating to their pin no longer working.“ September 25, 2025 FW Faith W Reception and AdminAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “It allows you to view the availability of every employee quickly and easily, and with whom they are speaking.“ September 29, 2025 Rena D Payroll Manager Tax PreparerAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating.“ March 28, 2026 TZ Tobias Z Junior ICT OfficerHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device calling.“ September 25, 2025 BC Bien C Systems and Service Operation AnalystFood Production, 10,001+ employeesUsed the software for: More than 2 years. “Some users have mentioned that frequent updates can disrupt their workflows, especially if they rely on customizations or integrations“ May 28, 2025 WT Wasek T IT Support SupervisorInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The best feature is the rich flexibility it offers from ring groups, digital receptionist, reports.“ July 28, 2025 SA Saqib A Senior PHP DeveloperComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to go through with tone of documents in multiple support sessions.“ January 14, 2025 ## Showing most helpful reviews Showing 1-25 of 465 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rena D. Payroll Manager Tax Preparer Accounting Used the software for: Less than 6 months ### "User friendly versatile communication " March 28, 2026 4.0 Awesome. I had help setting up when I needed it. It works very well for our company which has 2 offices about an hour apart from each other. Pros I like the user friendly set up. They are also there with step by step instructions to help. I like the ability to forward calls to another office with ease. All there user manuals are available on the website. 2 factor authentication for the online platform is important, extra safety is always a good thing. Cons The online platform should have more user settings. Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating. Review Source DS David S. VP of Technology Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Easy and cost effective VoIP system with easy onboarding and administration" November 25, 2025 5.0 Transition to 3CX from standard copper lines. We used a local MSP to assist with the rollout and training. Initial setup was On-Prem only, but we have since added cloud service as a backup. We have 2 locations across USA and Mexico and we were able to connect both sites into one system. We can dial our compatriots via extension regardless of their international location. Systems have an impeccable uptime and recover easily from power and internet outages. Pros Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports DID. Cons Holiday and closure messages could be easier to schedule, hold music and internal extension navigation could be better to setup and manage. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Spectrum](https://www.capterra.com/p/170585/Spectrum/) Reason for choosing 3CX Recommendation by a trusted partner who had extensive experience rolling out 3CX. Switched from [UCx](https://www.capterra.com/p/207282/UCx/) System was outdated and did not trust current vendor to support us effectively. 3CX was recommended by a fellow IT admin of a school district who uses 3CX. Review Source Response from 3CX February 11, 2026 Hey David! Great to hear 3CX helped you successfully transition from legacy copper lines to a unified VoIP system across multiple international sites. We take note of your feedback on holiday scheduling and hold music configuration - please note that 3CX offers comprehensive admin documentation to guide setup and troubleshooting. If hands-on assistance is needed, a 3CX Partner can help. Glad to know the system’s uptime and resilience have met your expectations. VR Verified Reviewer Director of Business Development Renewables & Environment Used the software for: 1-2 years ### "Overall good but could be better" October 30, 2025 3.0 It is a solid VOIP system but is not perfect. You can manage your employees easily, but there are some limitations. Pros User friendly admin portal to track calls and recordings, view statistics of users, and pull reports. Allows for multiple numbers, open hours and schedules, notifications of missed calls, etc. Pay per minute rather than a flat monthly fee. Cons Inability to easily choose which number you will call from. Difficult to understand which phone line is ringing when you are receiving a call. Contacts does not always save changes you make on contacts. Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing 3CX Plans and pricing, option for easier international use Review Source Response from 3CX November 21, 2025 Hey! Thanks for your review. We're glad to hear you find the admin portal and reporting features useful and that 3CX meets your needs for international use and flexible pricing. :) We appreciate your feedback on outbound caller ID selection, call identification, and contact management - these points are noted. Harrison K. Help Desk Manager Information Technology and Services Used the software for: 1-2 years ### "MSP Help Desk Managers Real Review" January 12, 2026 5.0 As a manager its super user friendly. I love the reporting that I can do out of the platform. I can access the dashboard anywhere I am and change our rotating on call team. I love the integration with M365. 3CX just works. Pros I really enjoy how easy 3CX is to use. We host it locally in our environment and it works perfectly. Our calls dont drop, we dont have any issues with the call flow it just works. Cons I have been at another organization that hosted their own 3CX instance and had issues because of the complexity of the setup. Review Source Response from 3CX March 17, 2026 Hey Harrison! Thanks for your review. We're glad to hear 3CX has been reliable in your environment and easy to manage, especially with reporting, on-call changes, and M365 integration. For more complex deployments, proper setup is key. Where needed, our global network of certified 3CX Partners can assist to ensure everything is configured correctly from the start. JM Juan M. Infrastructure Specialist Telecommunications Used the software for: 2+ years ### "Great PBX software!" November 24, 2025 5.0 Best PBX software I have found (since 2017, every year). Great focus on security and value for money, and of course great deal of customization. Pros Simultaneous calls licensing, customization, mobile apps. Esay of use and great integrations are the things I like the most. Cons Sometimes 3CX is a little slow reacting to market requirements, necessary to stay on top. Just have to be patient. Alternatives considered [Isabel 6](https://www.capterra.com/p/196517/Isabel-6/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[Yeastar Cloud PBX](https://www.capterra.com/p/208836/Yeastar-Cloud-PBX/) Reason for choosing 3CX simultaneous calls licensing, overall cost. Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) Security problems and similarity from previous platform. Also liked the included mobile apps. Review Source Response from 3CX February 11, 2026 Hi Juan! Glad to hear you're with 3CX since 2017 and still consider it the best PBX option year after year. :) We acknowledge your point about reacting to market needs and appreciate your continued trust in 3CX. VR Verified Reviewer Junior ICT Officer Hospital & Health Care Used the software for: 6-12 months ### "3cx admin experience" September 25, 2025 3.0 Its been good, it gets the job done in an easily administrative way. only real suggestions would be make the Privileged access a bit better. Also it would be good to be able to export/import peoples contact sheets, we have local-site admin staff whom make their own contact sheets, but we are unable to share or implement them. Pros Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device calling. Cons The admin permissions options aren't amazing, and isn't convenient to assign access to other ICT staff. Since we have multiple sites and don't want to appear in each team, I need to use my supervisors account which has owner level access. Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests relating to their pin no longer working. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Outdated service which didn't meet the businesses modern requirements. Review Source Response from 3CX October 8, 2025 Hello! Thanks for your review. We're glad to hear 3CX has been effective and easy to manage across your sites. We appreciate your feedback on admin permissions, voicemail PINs, and contact sheet handling. Thanks for taking the time to share your experience. DD David D. Sys Admin Marketing and Advertising Used the software for: 2+ years ### "Great, but documentation could be more user friendly." April 22, 2025 4.0 3CX is reliable and flexible. I manage most of the time to find out how to implement or use new functionality. Pros Lots of features and flexibility. Administrator interface has lots of feature accesible easily. It's also easy to monitor the status of the 3cx services. Cons Documentation is sometime a bit 'rough' for newcomers to 3CX : You have to browse through several webpage to find the information you are looking for. And sometime, information seem a bit 'too technical' and is not easy to comprehend when you are not trained in VOIP. Alternatives considered [Ringover](https://www.capterra.com/p/169627/RingOver/) Reason for choosing 3CX RingOver had bad feedback and seemed expensive Review Source Response from 3CX April 23, 2025 Hello David, thanks for the thoughtful review. We're glad to hear you find 3CX reliable & flexible! It’s also great to know you’ve been able to manage new functionalities effectively. We appreciate the feedback on documentation - your input helps us improve. Thanks again for choosing 3CX. LB Laurent B. Manager Telecommunications Used the software for: 2+ years ### "A disappointment after years of loyalty." April 22, 2025 1.0 I’ve been installing 3CX since version 10, but lately it’s become clear that small users are no longer welcome. I manage a fleet of about thirty 4SC 3CX systems, which I’m now forced to migrate to competitors because 3CX has decided it no longer wants our business. I’ve completely lost trust in 3CX, as they change their policies overnight and discard long-time customers without any consideration. Pros The simplicity of installation and deployment. The Call Flow Designer. Cons The customer relationship was very poor. There were numerous bugs during the transition to version 20, and the support team offered no real solutions other than completely redoing the configuration. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing 3CX The simplicity of installation and deployment. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[PBXware](https://www.capterra.com/p/187684/PBXware/) We were forced to switch because 3CX no longer supports 4SC customers. Review Source Response from 3CX April 23, 2025 Hey Laurent, thank you for sharing your feedback. We're glad you found value in the simplicity of installation and the Call Flow Designer. While version 20 brought changes aimed at long-term growth, we understand these may not suit everyone. Just to clarify - we do continue to support 4SC customers through our SMB FREE edition, which is ideal for up to 10 users. We appreciate the years you've spent with 3CX and wish you all the best with your new software going forward. VR Verified Reviewer Infrastructure Engineer Education Management Used the software for: 1-2 years ### "Simple and effective telephone system" February 10, 2025 5.0 Brilliant, for a business that needs a simple and cost effective phone system you'd struggle to match 3CX. Pros 3CX is a great value system that is easy to maintain and simple to use. Cons It is not as feature rich as some other phone systems. Switched from [Samsung VXT](https://www.capterra.com/p/10022214/Samsung-VXT/) We had an on premise Analogue telephone system that we migrated over to 3CX Digital. Review Source Response from 3CX February 27, 2025 Hello and thank you for your feedback. It’s great to hear that 3CX has provided a simple and cost-effective solution for your business. While some systems may offer additional features, 3CX unlike most other enterprise phone systems doesn’t charge on a monthly user basis focusing on delivering a flexible and efficient VoIP solution that meets a wide range of business needs. We appreciate you sharing your experience with the transition from an analog system to 3CX! AS ALFREDO S. lead Warehousing Used the software for: Less than 6 months ### "3CX IS AGREAT" March 9, 2026 5.0 Based on the fact that it is something new for me, so far, I am satisfied using 3CX. Now it is part of my daily routine at my job Pros It is a company that we have just started using here at my work, it is something new and easy to use. We are in contact with our backup office in other countries. customer support is great, features is good also Cons This is something new that I just started using, nothing negative or anything I don't like at the moment. Review Source Response from 3CX March 17, 2026 Hello Alfredo! Thanks for your review. We're glad to hear your initial experience with 3CX has been positive and that it's helping you stay connected with your teams across different locations. It's great to know it’s already becoming part of your daily workflow. :) AJ Abhijeet J. Lead Consultant Computer Networking Used the software for: Less than 6 months ### "Not the best choice for Security!" October 26, 2024 3.0 Pros Cost is unbeatable and 3CX can be self-hosted Cons Lack of professional support and security updates Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing 3CX Self-hosting options and low cost of getting started Review Source Response from 3CX October 29, 2024 Hello Abhijeet. Thank you for your feedback. We’re proud to say that V20 is built with security as a top priority, and we collaborate with trusted security firms like Mandiant to continuously test each system update. As for support, we’re committed to assisting within the scope of our support procedures, and for any needs beyond that, our extensive partner network is available to help. If you decide that RingEX or Microsoft Teams better suits your needs, we completely understand and wish you all the best with your new system. Robert D. Head of IT Chemicals Used the software for: 1-2 years ### "Full featured Hosted SIP VOIP solution" September 28, 2022 5.0 Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required. Pros Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use. Cons There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing 3CX It was a contractual obligation. When moving from my old system i still had a contract with my SIP phone so 3cx was the most cost effective option. Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Mainly i wanted to switch to a hosted solution with an app. We had dozens of users with $500+ deskphones literally gathering dust. So i wanted the numbers but not the hardware. I also wanted it for people who are travelling or did not have a company mobile phone so that they could send and receive calls without using their own plan. Review Source Response from 3CX October 5, 2022 Hi Robert and thank you so much for taking the time to leave us a very good review. We hope you continue to have a good experience with 3CX. In regards to the cons you mention, if you have multiple speaker devices (computer, headset, monitor) you can select an individual device and set the ringer to be that and adjust the volume accordingly. If you wish, you can also exempt certain websites from having the numbers detected as telephone numbers, from the settings of the 3CX click-to-call extension. DB Darren B. survayour Construction Used the software for: Less than 6 months ### "3CX experiance " May 12, 2025 4.0 worked well in all we had a few issues and installation issues but overall not dissapointed. Pros easy to use, not to expecive depending on users and worked well for all users of all ages had a little learning curve with viop but when used to it worked well. Cons can be buggy and lag aslo it can have alot of issues if your users have and older phone wether it be iphone or android. Review Source Response from 3CX May 13, 2025 Hey Darren! Thanks for your review. We're glad to hear 3CX worked well for your team overall and was easy to use across a range of users. We appreciate the feedback on performance with older devices and installation and your input is noted. SA Saqib A. Senior PHP Developer Computer Software Used the software for: 6-12 months ### "Effective Communication Solution for Growing Businesses" January 14, 2025 5.0 Overall experience is very good, I recommend it to large-scale businesses who want flexibility and ease of use of all features like voice, chat, and video call features in one place. Even though the setup process may require some technical knowledge, the user interface is intuitive, and the system performs well once it's up and running. Pros We like the 3CX affordability, flexibility and ease of use. Especially its integration of voice, voice and chat into one platform makes It more reliable and user-friendly. Cons One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to go through with tone of documents in multiple support sessions. I think they can make it easier in terms of setup. Review Source Response from 3CX January 16, 2025 Hi Saqib, thank you for taking the time to share your detailed feedback on 3CX! We’re glad to hear that you find the platform affordable, flexible, and user-friendly. Regarding the setup process, we understand it can be challenging for non-technical users. To help with this, we have certified 3CX Partners worldwide who can assist with installation and support, ensuring a smoother experience for users like yourself. aM angie M. Educator Education Management Used the software for: 2+ years ### "3CX is a Great Investment" October 18, 2024 5.0 Overall, the 3CX system is a great investment. This phone system has been a great product for our large school district. While there are numerous features available, I only use a fraction of these but attest to the high quality of this system. Pros There are a lot of things that I love about the 3C phone system we use at work. The feature I like most is the ability to receive voicemail through email. This convenience keeps me on top of calls and allows me to provide excellent customer service without delay. Cons The maximum voicemail is 2 minutes. I believe 3 minutes would allow customers time to provide more information which could help meet their needs more efficiently. Review Source Response from 3CX October 29, 2024 Hello Angie. Thank you for sharing your experience with 3CX! We’re happy to hear that voicemail-to-email has been such a helpful feature for you in providing timely customer service. Regarding the voicemail duration, depending on your license type, your IT team managing the 3CX system may be able to help increase the voicemail length to better meet your needs. Please check with them directly. It's good to know that 3CX has been a valuable asset to your school district and appreciate your positive feedback! NM Natale M. Senior Field Technician Information Technology and Services Used the software for: 2+ years ### "3CX Review" May 15, 2025 4.0 Have it currently set up for several different clients, works very well for the most part despite a few ease of use drawbacks. Pros The admin side is relatively straightforward, remote administration through a cloud server is very convenient. Cons Some features are very convoluted and not user friendly. Parking a call is needlessly complicated. Review Source Response from 3CX May 16, 2025 Hello Natale! Thanks for your review. We're glad to hear that remote administration and overall system setup have been working well for your clients. :) We appreciate the feedback on call parking and usability - it's noted. LD Laura D. Medical Coder Hospital & Health Care Used the software for: Less than 6 months ### "3CX for VOIP" December 24, 2024 4.0 Overall 3CX is amazing and works seamlessly as I go about my day taking calls on my computer. There was some confusion with voicemail setup and I found the help menu to be lacking, but once I got the hang of it I really enjoy the ease and simplicity of this product. Pros The ability to turn my computer into a phone. I can use the number pad on my keyboard and press enter to dial. Cons My setup was initally confusing. I had a difficult time setting up my voicemail and my QR code would not scan on my phone. Review Source Response from 3CX January 8, 2025 Hi Laura! Thank you for your review! We're glad to hear you're enjoying the convenience of using 3CX on your computer for seamless communication. For setup challenges like voicemail and QR codes, we recommend reaching out to your IT admin or a local 3CX Partner for assistance - they can provide the support needed to make the process smoother. NW Natalie W. OPS MANAGER Events Services Used the software for: Less than 6 months ### "Good system" February 20, 2025 4.0 Very good system, easy to navigate . simple Pros Easy to use system, great functionally in software Cons sometimes line is not clear but that's more our internet ci Review Source Response from 3CX February 27, 2025 Hello Natalie, thank you for your review. We're glad to hear that you find 3CX easy to use and functional. Call quality can sometimes be affected by network conditions, so optimizing your internet connection may help improve clarity. We appreciate your feedback and are happy that 3CX meets your business needs. DM David M. IT manager Government Relations Used the software for: 1-2 years ### "3cx for small business" September 26, 2024 4.0 even tool is working overall well, our CS dept is asking for more skills not availble eon current version 18 Pros easiest configuration and setup from IT perspective Cons integration to other tools like an ERP or chat/IA tools Review Source Response from 3CX October 4, 2024 Hey David, thank you for your review! We're happy to hear the setup has been easy from an IT perspective. We appreciate your feedback! Just a heads-up, version 18 is nearing its end of life, and the latest version, V20, comes with many more features. If you haven’t upgraded yet, we highly recommend making the switch! JN Joshua N. Application Specialist Retail Used the software for: 2+ years ### "The foundation of communication " June 24, 2024 5.0 Pros This basically is the foundation that helps our stores operate and our customer service team too. We use it for all internal communication that needs to be done over the phone and it enables us to get in contact with our stores to address issues without any fault. Our customer service team is able to be the first line of communication for our customers so that our store members can be focused on the customers that are physically there. Very rarily do we find times where the service is unable to achieve its purpose and its ability to scale effortlessly as our organisation grows is why we have used it for years on end and will continue to. Cons It's native reporting is quite bare and for more complex reporting it requires a transformation outside of the platform to achieve so. The reporting can also be sometimes hard to maintain as you can't save reports that are only used on request requiring you to fill in all the fields and user extensions to report on. It can be also quite time consuming to make edits or changes as there a lot of nested menus and controls required that make you hop around quite a bit. Review Source Response from 3CX July 4, 2024 Hi Joshua, Thank you for your detailed review. We're glad to hear that 3CX has been essential for your stores' operations and customer service team. Regarding the reports, we're actively working on improving this in 3CX V20. Please keep an eye on our blogs and news for updates. Thank you for your continued feedback and support! JM Jaqlyn M. HR and Finance Manager Automotive Used the software for: 2+ years ### "Works decent but needs to work out a few things" May 24, 2024 3.0 Overall, this system is significantly better than what we had previously. The options of having call recordings and being able to go back for quality control or customer issues is worth having the system alone. We don't have much to compare to, as our previous phone system had not been updated in a couple decades, but the implementation process was completely handled for us which made everything simple and effective. As far as things they could do better, they could work on allowing users to be able to make changes to their call forwarding or be able to block of holidays instead of having to call any changes in. Pros Previously, we had a phone system that was 20+ years old. Having some of the additional features like the phone call recording has been a game changer. Just the access to call recording alone has made us appreciate the switch to this new phone system. Cons There are definitely some occasional frustrating issues. The system easily glitches, and if you so much as log in to the wrong account on the 3CX app/browser, it causes the system to go down. There was apparently a security issue with their desktop app that caused some type of data vulnerability, which is not really what you want to hear for a business system. The thing that is the most frustrating is that we cannot make any changes or customizations. For instance, our phones go straight to voicemail after hours and on weekends, but we cannot go in and make adjustments for holidays, which can be annoying when phone calls are rolling over to our cell phones on Christmas or something. Review Source Response from 3CX May 29, 2024 Hi Jaqlyn! Thank you for your positive comments. We're glad to hear the call recording feature has been beneficial for your business. Regarding your concerns, 3CX is indeed customizable. We recommend speaking with your IT team or the team who initially installed 3CX in your company. The system admin should be able to help with holiday settings and call forwarding adjustments. SA Sara A. Engineer Information Technology and Services Used the software for: 1-2 years ### "A Ring Ring that works well" May 2, 2024 5.0 I use 3CX everyday at work to make phone calls. The overall quality is really good, the program never hangs; it's a very good choice Pros 3CX is easy to install, never hangs and it has not any heavy load on your PC. Usually it starts automatically when you login in Windows. With 3CX you can make external and internal calls, using a VOIP Phone or simply your headphones (with mic of course) attached to your PC. From 3CX management dashboard you can create the internal numbers and the linked user, send welcome mails to make installation on client easier. On Client interface you have many option, you can set your audio devices, change your status (eg. available, DND, out of office...) and have a loog at logs (incoming and outgoing calls). In case of need you will easily find information on internet. Cons Some errors are a bit cheaty/tricky, but on internet you can easily fin the solution Review Source Response from 3CX May 8, 2024 Hello Sara, Thank you for sharing your positive experience with 3CX! We're happy to hear that the installation was smooth and that you find 3CX easy to use. Your feedback about the 3CX stability and call quality is greatly appreciated. SK Sierra K. Principle Design Recruitment Consultant Design Used the software for: 1-2 years ### "24.7.12.365 Globalised Virtual Connectivity " September 24, 2023 4.0 3Cx has brought high productivity through real-time communication from all global corners. Pros Safe environment for internal and external communications and sharing. Integrations with calendar applications for effective conflict-free scheduling. Cons This is perfect tool for all communication requirements,no dislike at all. Review Source Response from 3CX September 26, 2023 Hi Sierra! That's wonderful to hear! 3CX truly thrives in providing a safe environment for communication and seamless calendar integration, resulting in increased productivity worldwide. Thank you for your positive feedback! LL Lyn L. GM Hospitality Used the software for: 2+ years ### "Invaluable communication tool" December 8, 2021 4.0 Overall this is a great product, and kept us fully operational during a very difficult time for the hospitality industry. Pros I like that we could schedule meetings or have them at a moments notice. Throughout the pandemic this kept us in contact with our whole team, and allowed us to give our new team members the same training that they would have had before the pandemic. So much so that we kept several of our video meetings even after travel started back up. Cons It was hard for some people to learn how to create a meeting, and how to share their screen. For us it did take up a lot of our band width and that would slow down you computer if you were working on something else at the same time as a video call. Review Source Response from 3CX December 10, 2021 Hi Lyn and thank you for your feedback. We are happy to hear that 3CX has helped you to keep fully operational during these challenging times. While getting to know how to use 3CX you can always look for help at our User Guide: https://www.3cx.com/user-manual/ Fridah D. Graphic Designer Graphic Design Used the software for: 2+ years ### "One-stop Solution for BIM and Team Collaboration " June 29, 2023 5.0 File sharing.Team collaboration.Business instant messaging.Call routing and monitoring. Pros 3CX enhances business instant messaging, chat, file sharing and call monitoring in one single integrated repository. Cons I do not face any drawback when using this program and I use it on a daily basis. Review Source Response from 3CX July 4, 2023 Thank you for the wonderful review, Fridah! We are glad to hear that you enjoy 3CX's many great features! Similar Products Featured ## Related categories [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Call Center](https://www.capterra.com/call-center-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.