# 3CX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 3CX the right Call Center solution for you? Explore 465 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158704/3CX/reviews --- 3CX 4.4 (465) [View alternatives](https://www.capterra.com/p/158704/3CX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of 3CX Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews Streamlined installation process 89% positive reviews out of 38 Most reviewers report installation is straightforward, quick, and user-friendly, requiring minimal technical expertise. Saqib A Senior PHP Developer, 11 - 50 employees. "Even though the setup process may require some technical knowledge, the user interface is intuitive, and the system performs well once it's up and running." Frequent technical glitches 71% negative reviews out of 48 Most reviewers indicate bugs and issues disrupt workflow, causing crashes, malfunctions, and requiring repeated troubleshooting. Roberto S Mr, 2 - 10 employees. "The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience." Unified business communication hub 97% positive reviews out of 29 Most reviewers find communication streamlined, efficient, and cost-effective, supporting both internal and external needs. ksenjia B Team leader, 201 - 500 employees. "CX software is reliable and easy to use for online communication and also easily integrate with WordPress developed and managed websites." Unstable call connectivity 85% negative reviews out of 39 Most reviewers describe call connection as unreliable, with dropped calls, audio problems, and delays impacting communication. Melissa A BDC Operations Manager, 501 - 1,000 employees. "It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during calls, so that people end up talking over one another." Versatile VoIP telephony platform 100% positive reviews out of 23 Most reviewers describe voip as feature-rich, reliable, and adaptable for various business communication needs. ## Showing most helpful reviews Showing 1-25 of 465 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rena D. Payroll Manager Tax Preparer Accounting Used the software for: Less than 6 months ### "User friendly versatile communication " March 28, 2026 4.0 Awesome. I had help setting up when I needed it. It works very well for our company which has 2 offices about an hour apart from each other. Pros I like the user friendly set up. They are also there with step by step instructions to help. I like the ability to forward calls to another office with ease. All there user manuals are available on the website. 2 factor authentication for the online platform is important, extra safety is always a good thing. Cons The online platform should have more user settings. Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating. Review Source JM Juan M. Infrastructure Specialist Telecommunications Used the software for: 2+ years ### "Great PBX software!" November 24, 2025 5.0 Best PBX software I have found (since 2017, every year). Great focus on security and value for money, and of course great deal of customization. Pros Simultaneous calls licensing, customization, mobile apps. Esay of use and great integrations are the things I like the most. Cons Sometimes 3CX is a little slow reacting to market requirements, necessary to stay on top. Just have to be patient. Alternatives considered [Isabel 6](https://www.capterra.com/p/196517/Isabel-6/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[Yeastar Cloud PBX](https://www.capterra.com/p/208836/Yeastar-Cloud-PBX/) Reason for choosing 3CX simultaneous calls licensing, overall cost. Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) Security problems and similarity from previous platform. Also liked the included mobile apps. Review Source Response from 3CX February 11, 2026 Hi Juan! Glad to hear you're with 3CX since 2017 and still consider it the best PBX option year after year. :) We acknowledge your point about reacting to market needs and appreciate your continued trust in 3CX. VR Verified Reviewer Director of Business Development Renewables & Environment Used the software for: 1-2 years ### "Overall good but could be better" October 30, 2025 3.0 It is a solid VOIP system but is not perfect. You can manage your employees easily, but there are some limitations. Pros User friendly admin portal to track calls and recordings, view statistics of users, and pull reports. Allows for multiple numbers, open hours and schedules, notifications of missed calls, etc. Pay per minute rather than a flat monthly fee. Cons Inability to easily choose which number you will call from. Difficult to understand which phone line is ringing when you are receiving a call. Contacts does not always save changes you make on contacts. Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing 3CX Plans and pricing, option for easier international use Review Source Response from 3CX November 21, 2025 Hey! Thanks for your review. We're glad to hear you find the admin portal and reporting features useful and that 3CX meets your needs for international use and flexible pricing. :) We appreciate your feedback on outbound caller ID selection, call identification, and contact management - these points are noted. Harrison K. Help Desk Manager Information Technology and Services Used the software for: 1-2 years ### "MSP Help Desk Managers Real Review" January 12, 2026 5.0 As a manager its super user friendly. I love the reporting that I can do out of the platform. I can access the dashboard anywhere I am and change our rotating on call team. I love the integration with M365. 3CX just works. Pros I really enjoy how easy 3CX is to use. We host it locally in our environment and it works perfectly. Our calls dont drop, we dont have any issues with the call flow it just works. Cons I have been at another organization that hosted their own 3CX instance and had issues because of the complexity of the setup. Review Source Response from 3CX March 17, 2026 Hey Harrison! Thanks for your review. We're glad to hear 3CX has been reliable in your environment and easy to manage, especially with reporting, on-call changes, and M365 integration. For more complex deployments, proper setup is key. Where needed, our global network of certified 3CX Partners can assist to ensure everything is configured correctly from the start. DS David S. VP of Technology Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Easy and cost effective VoIP system with easy onboarding and administration" November 25, 2025 5.0 Transition to 3CX from standard copper lines. We used a local MSP to assist with the rollout and training. Initial setup was On-Prem only, but we have since added cloud service as a backup. We have 2 locations across USA and Mexico and we were able to connect both sites into one system. We can dial our compatriots via extension regardless of their international location. Systems have an impeccable uptime and recover easily from power and internet outages. Pros Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports DID. Cons Holiday and closure messages could be easier to schedule, hold music and internal extension navigation could be better to setup and manage. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Spectrum](https://www.capterra.com/p/170585/Spectrum/) Reason for choosing 3CX Recommendation by a trusted partner who had extensive experience rolling out 3CX. Switched from [UCx](https://www.capterra.com/p/207282/UCx/) System was outdated and did not trust current vendor to support us effectively. 3CX was recommended by a fellow IT admin of a school district who uses 3CX. Review Source Response from 3CX February 11, 2026 Hey David! Great to hear 3CX helped you successfully transition from legacy copper lines to a unified VoIP system across multiple international sites. We take note of your feedback on holiday scheduling and hold music configuration - please note that 3CX offers comprehensive admin documentation to guide setup and troubleshooting. If hands-on assistance is needed, a 3CX Partner can help. Glad to know the system’s uptime and resilience have met your expectations. VR Verified Reviewer Junior ICT Officer Hospital & Health Care Used the software for: 6-12 months ### "3cx admin experience" September 25, 2025 3.0 Its been good, it gets the job done in an easily administrative way. only real suggestions would be make the Privileged access a bit better. Also it would be good to be able to export/import peoples contact sheets, we have local-site admin staff whom make their own contact sheets, but we are unable to share or implement them. Pros Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device calling. Cons The admin permissions options aren't amazing, and isn't convenient to assign access to other ICT staff. Since we have multiple sites and don't want to appear in each team, I need to use my supervisors account which has owner level access. Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests relating to their pin no longer working. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Outdated service which didn't meet the businesses modern requirements. Review Source Response from 3CX October 8, 2025 Hello! Thanks for your review. We're glad to hear 3CX has been effective and easy to manage across your sites. We appreciate your feedback on admin permissions, voicemail PINs, and contact sheet handling. Thanks for taking the time to share your experience. DD David D. Sys Admin Marketing and Advertising Used the software for: 2+ years ### "Great, but documentation could be more user friendly." April 22, 2025 4.0 3CX is reliable and flexible. I manage most of the time to find out how to implement or use new functionality. Pros Lots of features and flexibility. Administrator interface has lots of feature accesible easily. It's also easy to monitor the status of the 3cx services. Cons Documentation is sometime a bit 'rough' for newcomers to 3CX : You have to browse through several webpage to find the information you are looking for. And sometime, information seem a bit 'too technical' and is not easy to comprehend when you are not trained in VOIP. Alternatives considered [Ringover](https://www.capterra.com/p/169627/RingOver/) Reason for choosing 3CX RingOver had bad feedback and seemed expensive Review Source Response from 3CX April 23, 2025 Hello David, thanks for the thoughtful review. We're glad to hear you find 3CX reliable & flexible! It’s also great to know you’ve been able to manage new functionalities effectively. We appreciate the feedback on documentation - your input helps us improve. Thanks again for choosing 3CX. LB Laurent B. Manager Telecommunications Used the software for: 2+ years ### "A disappointment after years of loyalty." April 22, 2025 1.0 I’ve been installing 3CX since version 10, but lately it’s become clear that small users are no longer welcome. I manage a fleet of about thirty 4SC 3CX systems, which I’m now forced to migrate to competitors because 3CX has decided it no longer wants our business. I’ve completely lost trust in 3CX, as they change their policies overnight and discard long-time customers without any consideration. Pros The simplicity of installation and deployment. The Call Flow Designer. Cons The customer relationship was very poor. There were numerous bugs during the transition to version 20, and the support team offered no real solutions other than completely redoing the configuration. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing 3CX The simplicity of installation and deployment. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[PBXware](https://www.capterra.com/p/187684/PBXware/) We were forced to switch because 3CX no longer supports 4SC customers. Review Source Response from 3CX April 23, 2025 Hey Laurent, thank you for sharing your feedback. We're glad you found value in the simplicity of installation and the Call Flow Designer. While version 20 brought changes aimed at long-term growth, we understand these may not suit everyone. Just to clarify - we do continue to support 4SC customers through our SMB FREE edition, which is ideal for up to 10 users. We appreciate the years you've spent with 3CX and wish you all the best with your new software going forward. VR Verified Reviewer Infrastructure Engineer Education Management Used the software for: 1-2 years ### "Simple and effective telephone system" February 10, 2025 5.0 Brilliant, for a business that needs a simple and cost effective phone system you'd struggle to match 3CX. Pros 3CX is a great value system that is easy to maintain and simple to use. Cons It is not as feature rich as some other phone systems. Switched from [Samsung VXT](https://www.capterra.com/p/10022214/Samsung-VXT/) We had an on premise Analogue telephone system that we migrated over to 3CX Digital. Review Source Response from 3CX February 27, 2025 Hello and thank you for your feedback. It’s great to hear that 3CX has provided a simple and cost-effective solution for your business. While some systems may offer additional features, 3CX unlike most other enterprise phone systems doesn’t charge on a monthly user basis focusing on delivering a flexible and efficient VoIP solution that meets a wide range of business needs. We appreciate you sharing your experience with the transition from an analog system to 3CX! AS ALFREDO S. lead Warehousing Used the software for: Less than 6 months ### "3CX IS AGREAT" March 9, 2026 5.0 Based on the fact that it is something new for me, so far, I am satisfied using 3CX. Now it is part of my daily routine at my job Pros It is a company that we have just started using here at my work, it is something new and easy to use. We are in contact with our backup office in other countries. customer support is great, features is good also Cons This is something new that I just started using, nothing negative or anything I don't like at the moment. Review Source Response from 3CX March 17, 2026 Hello Alfredo! Thanks for your review. We're glad to hear your initial experience with 3CX has been positive and that it's helping you stay connected with your teams across different locations. It's great to know it’s already becoming part of your daily workflow. :) RS Roberto S. Mr Information Technology and Services Used the software for: 2+ years ### "3CX from Version 20: Best to Avoid" September 13, 2024 1.0 seems that 3CX rushed the release of version 20, launching it in what feels like an alpha stage of development. This is unacceptable for a product that should ensure reliability and continuity in a critical sector like telecommunications. Pros The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface. Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice for businesses of all sizes. Cons However, the release of version 20 marked a drastic shift. The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience. Features that were well-established in previous versions were either reduced or completely removed, leaving users with less than a quarter of the configuration options they were accustomed to. Reason for choosing 3CX I won't choose 3CX until they fix this terrible version Review Source Response from 3CX September 16, 2024 Hi Roberto. Thank you for taking the time to share your feedback. We’re sorry to hear that V20 didn’t meet your expectations. While it’s true that V20 introduced significant changes, it’s important to note that it’s actively being developed, with more features being improved and added regularly. 3CX V20 also offers enhanced security and AI capabilities, which were not available in previous versions like V18. 3CX is constantly evolving to meet modern requirements, and as with any software, updates are a necessary part of ensuring we stay up to date with industry needs and standards. That being said, we completely respect your decision to explore other options like Fusion 1 PBX, and we wish you the very best in finding the solution that works best for your business. dP diego P. ict manager Food & Beverages Used the software for: I used a free trial ### "optimal voip suite" March 13, 2025 5.0 Pros i like the cost, zero :-) the product is valid, we use it for a test voip "centralino", has very usefull tools and function. Cons The mobile app is not very good, old gui, but the functionality is very good, we like it Switched from [smartiCloud](https://www.capterra.com/p/215101/smartiCloud/) my service provider sponsorized it, we like it Review Source Response from 3CX March 14, 2025 Hello Diego and thank you for your review! We're glad to hear you find 3CX valuable and appreciate its features. We understand your feedback on the mobile app’s interface and are always working on improvements :) AJ Abhijeet J. Lead Consultant Computer Networking Used the software for: Less than 6 months ### "Not the best choice for Security!" October 26, 2024 3.0 Pros Cost is unbeatable and 3CX can be self-hosted Cons Lack of professional support and security updates Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing 3CX Self-hosting options and low cost of getting started Review Source Response from 3CX October 29, 2024 Hello Abhijeet. Thank you for your feedback. We’re proud to say that V20 is built with security as a top priority, and we collaborate with trusted security firms like Mandiant to continuously test each system update. As for support, we’re committed to assisting within the scope of our support procedures, and for any needs beyond that, our extensive partner network is available to help. If you decide that RingEX or Microsoft Teams better suits your needs, we completely understand and wish you all the best with your new system. CIM Cliff Ian M. Deputy General Manager Outsourcing/Offshoring Used the software for: Less than 6 months ### "3cX for your call center and VoIP needs" July 18, 2022 5.0 Overall, I have no complaints on 3CX as we are very satisfied. Pros I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately. Cons The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all. Alternatives considered [VICIdial](https://www.capterra.com/p/135842/VICIdial/)[VitalPBX](https://www.capterra.com/p/211560/VitalPBX/) Reason for choosing 3CX VitalPBX is much more expensive on our current setup and we are not comfortable on using Asterisk based system yet. Also vicidial, it's a great software yet we don't really like the design of the app as it looks outdated. Switched from [Dialfire](https://www.capterra.com/p/156848/Dialfire/) Freepbx for me is very hassle to setup as it is asterisk based and Dialfire is very laggy on our side. Review Source Response from 3CX August 3, 2022 Hi Cliff and thank you so much for taking the time to review 3CX! We are so glad to hear that you love the ease of setting up 3CX and all the great features offered! SL Simone L. HR Manager Food & Beverages Used the software for: Less than 6 months ### "Call me.......The best phone system " November 7, 2022 4.0 The transfer (number port) from our old company was extremely smooth and hassle free, the business wasn't impacted at all. Pros The phone system appears to be reliable, and the new handsets we had installed, are very easy to use, with features such as touch screen and one button voicemail (no typing in a sequence of numbers) The display is large, and you can automatically see who is "speaking" as their name appears in red on the screen. The touch screen display can show in excess of 25 extensions numbers at a touch, no more entering extension numbers.I am also really pleased with the reports I can generate, such as the calls each employee has taken in a day, all sent via email at a time specified by you, and so easy to set up.The administration features, such as setting bank holidays, Christmas day is so much more user friendly than my old system.So far, I am very impressed, there are features I haven't even explored yet. Cons One major issue we found was, you cannot rewind the voicemail by seconds, you can only skip to the beginning. We have very large orders left on the voicemails, and we need to be able to jump back to hear one product. You can log on via your PC, however for us this isn't the best option.We have added a ticket and hope the feature can be included. Reason for choosing 3CX Reviews were good and the system fitted our criteria, plus the price was a factor Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Our previous company increased prices by 25% Review Source Response from 3CX November 10, 2022 Hi Simone, thank you for your wonderful review! It's great to see that you have had a positive experience so far in such a short time! We also appreciate your feedback and your raised ticket will be reviewed. DB Darren B. survayour Construction Used the software for: Less than 6 months ### "3CX experiance " May 12, 2025 4.0 worked well in all we had a few issues and installation issues but overall not dissapointed. Pros easy to use, not to expecive depending on users and worked well for all users of all ages had a little learning curve with viop but when used to it worked well. Cons can be buggy and lag aslo it can have alot of issues if your users have and older phone wether it be iphone or android. Review Source Response from 3CX May 13, 2025 Hey Darren! Thanks for your review. We're glad to hear 3CX worked well for your team overall and was easy to use across a range of users. We appreciate the feedback on performance with older devices and installation and your input is noted. SA Saqib A. Senior PHP Developer Computer Software Used the software for: 6-12 months ### "Effective Communication Solution for Growing Businesses" January 14, 2025 5.0 Overall experience is very good, I recommend it to large-scale businesses who want flexibility and ease of use of all features like voice, chat, and video call features in one place. Even though the setup process may require some technical knowledge, the user interface is intuitive, and the system performs well once it's up and running. Pros We like the 3CX affordability, flexibility and ease of use. Especially its integration of voice, voice and chat into one platform makes It more reliable and user-friendly. Cons One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to go through with tone of documents in multiple support sessions. I think they can make it easier in terms of setup. Review Source Response from 3CX January 16, 2025 Hi Saqib, thank you for taking the time to share your detailed feedback on 3CX! We’re glad to hear that you find the platform affordable, flexible, and user-friendly. Regarding the setup process, we understand it can be challenging for non-technical users. To help with this, we have certified 3CX Partners worldwide who can assist with installation and support, ensuring a smoother experience for users like yourself. aM angie M. Educator Education Management Used the software for: 2+ years ### "3CX is a Great Investment" October 18, 2024 5.0 Overall, the 3CX system is a great investment. This phone system has been a great product for our large school district. While there are numerous features available, I only use a fraction of these but attest to the high quality of this system. Pros There are a lot of things that I love about the 3C phone system we use at work. The feature I like most is the ability to receive voicemail through email. This convenience keeps me on top of calls and allows me to provide excellent customer service without delay. Cons The maximum voicemail is 2 minutes. I believe 3 minutes would allow customers time to provide more information which could help meet their needs more efficiently. Review Source Response from 3CX October 29, 2024 Hello Angie. Thank you for sharing your experience with 3CX! We’re happy to hear that voicemail-to-email has been such a helpful feature for you in providing timely customer service. Regarding the voicemail duration, depending on your license type, your IT team managing the 3CX system may be able to help increase the voicemail length to better meet your needs. Please check with them directly. It's good to know that 3CX has been a valuable asset to your school district and appreciate your positive feedback! LD Laura D. Medical Coder Hospital & Health Care Used the software for: Less than 6 months ### "3CX for VOIP" December 24, 2024 4.0 Overall 3CX is amazing and works seamlessly as I go about my day taking calls on my computer. There was some confusion with voicemail setup and I found the help menu to be lacking, but once I got the hang of it I really enjoy the ease and simplicity of this product. Pros The ability to turn my computer into a phone. I can use the number pad on my keyboard and press enter to dial. Cons My setup was initally confusing. I had a difficult time setting up my voicemail and my QR code would not scan on my phone. Review Source Response from 3CX January 8, 2025 Hi Laura! Thank you for your review! We're glad to hear you're enjoying the convenience of using 3CX on your computer for seamless communication. For setup challenges like voicemail and QR codes, we recommend reaching out to your IT admin or a local 3CX Partner for assistance - they can provide the support needed to make the process smoother. CH Chris H. Systems Engineer Information Technology and Services Used the software for: 1-2 years ### "Not the best" October 24, 2024 2.0 Overall, not a fan. Would use other apps or my cell phone to call people half the time. Pros It has a mobile app, web app, and desktop app. Cons We seem to have lots of issues with it with just making/receiving calls and that’s a simple, important thing for phone software. It was difficult to add someone to a current call, make a conference call, transfer a call. Plus, there was a vulnerability with the desktop app that I don’t believe was ever addressed. Review Source Response from 3CX October 29, 2024 Hi Chris, We’re sorry to hear about the difficulties you’ve experienced with call handling. These issues might be best addressed by your internal IT team or the team that installed 3CX to ensure everything is fully optimized. As for the desktop app vulnerability, it was resolved, and with recent updates - especially with V20 - 3CX is more secure than ever. We recommend checking our 3CX Blogs for the latest improvements since the vulnerability was addressed. We appreciate your input and thank you for sharing your feedback. JN Joshua N. Application Specialist Retail Used the software for: 2+ years ### "The foundation of communication " June 24, 2024 5.0 Pros This basically is the foundation that helps our stores operate and our customer service team too. We use it for all internal communication that needs to be done over the phone and it enables us to get in contact with our stores to address issues without any fault. Our customer service team is able to be the first line of communication for our customers so that our store members can be focused on the customers that are physically there. Very rarily do we find times where the service is unable to achieve its purpose and its ability to scale effortlessly as our organisation grows is why we have used it for years on end and will continue to. Cons It's native reporting is quite bare and for more complex reporting it requires a transformation outside of the platform to achieve so. The reporting can also be sometimes hard to maintain as you can't save reports that are only used on request requiring you to fill in all the fields and user extensions to report on. It can be also quite time consuming to make edits or changes as there a lot of nested menus and controls required that make you hop around quite a bit. Review Source Response from 3CX July 4, 2024 Hi Joshua, Thank you for your detailed review. We're glad to hear that 3CX has been essential for your stores' operations and customer service team. Regarding the reports, we're actively working on improving this in 3CX V20. Please keep an eye on our blogs and news for updates. Thank you for your continued feedback and support! JM Jaqlyn M. HR and Finance Manager Automotive Used the software for: 2+ years ### "Works decent but needs to work out a few things" May 24, 2024 3.0 Overall, this system is significantly better than what we had previously. The options of having call recordings and being able to go back for quality control or customer issues is worth having the system alone. We don't have much to compare to, as our previous phone system had not been updated in a couple decades, but the implementation process was completely handled for us which made everything simple and effective. As far as things they could do better, they could work on allowing users to be able to make changes to their call forwarding or be able to block of holidays instead of having to call any changes in. Pros Previously, we had a phone system that was 20+ years old. Having some of the additional features like the phone call recording has been a game changer. Just the access to call recording alone has made us appreciate the switch to this new phone system. Cons There are definitely some occasional frustrating issues. The system easily glitches, and if you so much as log in to the wrong account on the 3CX app/browser, it causes the system to go down. There was apparently a security issue with their desktop app that caused some type of data vulnerability, which is not really what you want to hear for a business system. The thing that is the most frustrating is that we cannot make any changes or customizations. For instance, our phones go straight to voicemail after hours and on weekends, but we cannot go in and make adjustments for holidays, which can be annoying when phone calls are rolling over to our cell phones on Christmas or something. Review Source Response from 3CX May 29, 2024 Hi Jaqlyn! Thank you for your positive comments. We're glad to hear the call recording feature has been beneficial for your business. Regarding your concerns, 3CX is indeed customizable. We recommend speaking with your IT team or the team who initially installed 3CX in your company. The system admin should be able to help with holiday settings and call forwarding adjustments. AM Andrew M. Technical Support Information Technology and Services Used the software for: 6-12 months ### "3CX - The only way to manage voice calls" December 4, 2023 4.0 I'm never using a traditional VOIP desktop phone or mobile after using 3CX. This application works incredibly well regardless of how you use it. It's incredibly consistent and reliable; an outstanding product for fast-paced workplaces. Pros Functionality and ease of use from the user end, and the robustness of the management console from the administrator's end. Cons Sometimes an account/users can be removed or signed out of a service. The fix is simple and easy once you know how to do it. Review Source Response from 3CX December 15, 2023 Hello Andrew. Thank you for your review. :) It's good to hear you find 3CX user-friendly and effective and that it meets your needs in a fast-paced workplace. We note your point about occasional sign-outs and are glad the solution is simple! Gideon A. Information Security Analyst Banking Used the software for: 2+ years ### "3CX Review" June 1, 2023 4.0 Pros Scalability and flexibility: 3CX is designed to scale alongside businesses as they grow. It supports a wide range of hardware and software endpoints, allowing organizations to choose the devices and platforms that best suit their needs. Additionally, 3CX can accommodate remote workers and distributed teams, enabling seamless communication regardless of location. Cons Support limitations: While 3CX offers customer support options, some users have reported challenges with response times or difficulty in reaching the appropriate support channels. The quality and availability of support may vary depending on the specific support plan or subscription level chosen. Review Source Response from 3CX June 2, 2023 Hello Gideon and thank you so much for your thorough and positive feedback! Indeed, 3CX is fully scalable as a business grows and is the perfect solution for connecting teams and customers and remote workers. In terms of support, there's always the option to reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email at customers@3cx.com. Our friendly customer service team will be happy to assist! Alternatively, if you set up 3CX via a Partner, they will be able to support you. Rongen R. Digital Developer E-Learning Used the software for: 2+ years ### "3CX is an all-around telephony service for any organisation" September 22, 2023 5.0 So far it's good. It works 24/7 without failure. Love the support we're getting. Pros I like that 3CX works for start up and mid to large size companies. The price is reasonable. Integrations with Hubspot and other SMS apps are available. Cons There's no Caller ID feature, and no native SMS function. Reason for choosing 3CX It was preferred by most members in the team due to familiarity and brand. Review Source Response from 3CX September 27, 2023 Hi Rongen, we appreciate your feedback on 3CX! We are glad to hear that you find the pricing of 3CX reasonable, making it accessible to businesses of different scales. Regarding the Caller ID, 3CX offers flexibility in formatting incoming Caller ID numbers, allowing administrators to customize the presentation to meet their specific needs. Please make sure that you have read this document for further guidance about Caller ID Reformatting - https://www.3cx.com/docs/cid-reformatting/ For any issue you may face, you can reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email at customers@3cx.com. 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