# Page 19 | 3CX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is 3CX the right Call Center solution for you? Explore 465 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158704/3CX/reviews --- 3CX 4.4 (465) [View alternatives](https://www.capterra.com/p/158704/3CX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 19 - Reviews of 3CX ## Showing most helpful reviews Showing 451-465 of 465 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NS Neville S. Owner Management Consulting Used the software for: 1-2 years ### "In our opinion, the best IP phone solution on the market" March 9, 2016 4.5 Pros Very easy to install and configure, rich with features. Plenty of resources from the vendor website Cons Nothing really. The product is solid and reliable. Review Source BS Benny S. Pres Used the software for: Less than 6 months ### "Unuseable" August 29, 2018 1.0 They never give you any support or license keys after you've paid them their fees I would stay away from this company Pros I like this product because it's works with Windows and it has a nice cell phone and it looks like it's designed well but I was never able to use it because unable to get license key after I paid for it Cons This company is very bad. There's no way to get in touch with them there's no support there's no phone number if you try to send them an e-mail you have to have a license key to put in there's no way to get in touch with them and if you send them an email under new customer they never get back to you I have sent them several emails with no response Review Source ER Emilie R. Infographiste et intégrateur web Computer Software Used the software for: Less than 6 months ### "Indispensable au sein de l'équipe" August 4, 2020 5.0 Pros Nous avons installé 3CX un mois avant le confinement. Et nous l'avons encore plus utilisé lors du confinement. Toute l'équipe était en télétravail et 3CX nous a permis de garder le contact. Il est très simple d'utiliser l'interface web ou directement sur le téléphone portable. Cons Je ne vois aucun point négatif. 3CX est super d'utilisation. Review Source Response from 3CX August 17, 2020 Thank you for your positive feedback. We are happy to hear that 3CX assisted during the pandemic PV PATRICIA V. IT SPECIALIST Used the software for: 2+ years ### "Connect the customer with providers to make calls to any number. " May 2, 2018 5.0 Pros The installation is easy. Available for windows. You can choose between several interfaces. It allows to record calls. You do not need expensive devices Cons There is a lack of information to integrate VoIp and residential telephony. Sometimes, whoever receives the call listens with echo Review Source GM Glenn M. IT Admin Wholesale Used the software for: I used a free trial ### "Solid Phone System" May 7, 2019 5.0 Pros 3CX is about as robust a system as I could hope for. The system can use phones from a variety of hardware manufacturers and I like that the management console gives you the ability to see who's on what call and for how long. Cons The learning curve for deployment and management seems a bit steep, and it may be too technical for some users who are used to a purely cloud-based management platform. Review Source TR Todd R. CEO Management Consulting Used the software for: 6-12 months ### "Best PBX I have ever used" March 10, 2016 5.0 Pros Ease of installation both premise based and cloud. It was very easy to install and setup from a provider side and user as well. Cons Some sections of support documents could use some updating, but not to any detriment of the product. Review Source VR Verified Reviewer Customer Service Representative Financial Services Used the software for: Less than 6 months ### "Easy to connect to anyone" May 24, 2018 5.0 Pros 3CX has an easy to use and user interface, great for using on different platforms and it has a lot of useful unctions and options, overall it's a great PBX tool Cons It has a learning curve and set up has been a bit challenging for the less technical orientated , however the support is great. And the software does what we have expected. Review Source CL Cory L. Sr. IT Business Analyst Commercial Real Estate Used the software for: Less than 6 months ### "Manage Your PBX Easily" November 12, 2019 4.0 Pros Honestly the best thing about it is the cost and how much it can actually do for you. Handling the mobility and status to even all of our call center needs has been a huge help. Cons Not many the easy installation was a bonus haven't found many negatives thus far. Review Source Response from 3CX November 28, 2019 Thank you for your feedback. We are happy to hear it's all working out. SR Saeed R. Director Capacity Building International Affairs Used the software for: Less than 6 months ### "Great business solution" September 21, 2021 5.0 It was fantastic Pros I really liked the planning and pricing for this great business solution Cons Nothing. I really liked it from all perspectives Review Source Response from 3CX October 18, 2021 Hi Saeed. Thank you for the positive review. FD Frank D. Used the software for: ### "null" March 1, 2018 5.0 Review Source JP James P. Used the software for: ### "Reliable and feature rich phone system" February 6, 2017 5.0 I love using this phone system, between all the features that you can implement while on phone calls, for incoming phone calls, your voicemail, conferencing, transferring, and listening in on calls. Very flexible system and would highly recommend! Review Source GD George D. IT Director Management Consulting Used the software for: Less than 6 months ### "3CX VoIP Software" March 9, 2016 4.5 Pros Features Galore! Geeks like nothing but features and this product hands down has them all! We have even had a staff member work from there hospital bedside and no one would of known any differently that they weren't in the office. Cons Havent come across anything yet i least like about the product. It meets all our Business needs. Review Source RB Richard B. Owner Management Consulting Used the software for: Less than 6 months ### "IT Pro, Windows Products, Security and Networking" March 9, 2016 4.5 Pros As someone new to the 3CX line I was pleased to see that it was as easy to setup as the advertised. The company was very responsive and the website has one of the most detailed in use and setup I have found. Cons Little. They tell you that you need local DNS however during setup I found that a local static IP works fine. Review Source CW Chris W. Photographer Used the software for: Less than 6 months ### "Communication effortlessly." May 9, 2018 5.0 Simple and effective Pros Good interfaces with 3CX. Using it to train people is simplistic but not in a bad way. Takes a little to learn but is definitely worth it! Cons I can see people struggling to set this up if they are not tech savvy. Weird pricing - or maybe it is just the way it is set up. Support was so-so. Review Source PM PReddy M. CEO Management Consulting Used the software for: Less than 6 months ### "3cx transforms business to be global" March 11, 2016 5.0 Pros it is effective and efficient and bring the costs of telecommunication low, It is the best innovation in 20th century. Cons its enables business continuation and client freedom to use technology in a hassle free environment, it is a true convergence an enable of internet of Things Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.