# Page 2 | 3CX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is 3CX the right Cloud Communication Platform solution for you? Explore 465 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158704/3CX/reviews --- 3CX 4.4 (465) [View alternatives](https://www.capterra.com/p/158704/3CX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of 3CX ## Showing most helpful reviews Showing 26-50 of 465 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Josh A. Tech Information Technology and Services Used the software for: 2+ years ### "Seamless and efficient PBX software" December 15, 2025 5.0 Seamless and efficient. Massive time saver for admin and users alike. Gives anyone the enterprise business phone system approach without the huge costs. Pros Extremely easy to setup and deploy with a huge range of handset options. Just can't be it for all your pbx needs. Cons Not that much at all. If I had to say something I would say the licencing should maybe have more options for smaller business deployments. Review Source Response from 3CX March 17, 2026 Hi Josh! We're glad to hear 3CX has been easy to deploy and is delivering value for both admins and users. It's good to know it's helping provide enterprise-level functionality without the associated cost. Regarding licensing, we do offer flexible options, including 3CX SMB FREE and 4SC Basic FREE for up to 10 users, designed specifically for smaller businesses. We appreciate your feedback. Harrison K. Help Desk Manager Information Technology and Services Used the software for: 1-2 years ### "MSP Help Desk Managers Real Review" January 12, 2026 5.0 As a manager its super user friendly. I love the reporting that I can do out of the platform. I can access the dashboard anywhere I am and change our rotating on call team. I love the integration with M365. 3CX just works. Pros I really enjoy how easy 3CX is to use. We host it locally in our environment and it works perfectly. Our calls dont drop, we dont have any issues with the call flow it just works. Cons I have been at another organization that hosted their own 3CX instance and had issues because of the complexity of the setup. Review Source Response from 3CX March 17, 2026 Hey Harrison! Thanks for your review. We're glad to hear 3CX has been reliable in your environment and easy to manage, especially with reporting, on-call changes, and M365 integration. For more complex deployments, proper setup is key. Where needed, our global network of certified 3CX Partners can assist to ensure everything is configured correctly from the start. WT Wasek T. IT Support Supervisor Information Technology and Services Used the software for: 2+ years ### "Superb feature rich phone system " July 28, 2025 5.0 The experience has been fantastic. I use 3CX via the desktop app, ios app and a voip handset. I have never had a issue making or receiving calls and the customisation setting up the phone system is very deep. Lots of control within the service. Pros Brilliant Voip service. The best feature is the rich flexibility it offers from ring groups, digital receptionist, reports. The telephony experience is brilliant via handset/app and managing the system via admin console. Cons The latest update - version 20 has removed some features such as granular reports. The user interface has been redesigned which is not as polished as the previous version. Review Source Response from 3CX July 29, 2025 Hey Wasek! Thanks for your review. We're glad to hear you've had a great experience with 3CX and found the system flexible and reliable across devices. With Version 20 Update 6 Final, reporting features have been improved we recommend checking it out! We appreciate your feedback on the interface changes - it's noted. BC Bien C. Systems and Service Operation Analyst Food Production Used the software for: 2+ years ### "3CX Review" May 28, 2025 5.0 Users appreciate the integration of various communication tools like voice calls, video conferencing, live chat, and messaging into a single platform. Pros 3CX offers competitive pricing, which is a significant advantage for businesses looking to cut costs without sacrificing quality. Cons Some users have mentioned that frequent updates can disrupt their workflows, especially if they rely on customizations or integrations Review Source Response from 3CX June 12, 2025 Hello Bien! Thanks for your review. We're glad to hear you find 3CX competitively priced and appreciate the range of integrated communication features. We understand that updates can occasionally affect workflows, particularly with custom setups - your feedback is noted. FW Faith W. Reception and Admin Accounting Used the software for: 1-2 years ### "Cuts down transfer time" September 29, 2025 5.0 Good. It has many useful functions and it is relatively easy to navigate its user interface. Easy to learn for new users. Pros It allows you to view the availability of every employee quickly and easily, and with whom they are speaking. This helps minimize the time you spend transferring callers Cons The program will occasionally (maybe once a month,) glitch out and crash. It doesn't take long to come back up but it can be inconvenient. Review Source Response from 3CX October 8, 2025 Hello Faith! Thanks for your review. We're glad to hear 3CX has helped streamline call transfers and is easy for your team to navigate. We appreciate the note on occasional crashes - your feedback is noted. RB Rene B. IT Administrator Automotive Used the software for: 1-2 years ### "V18 was perfect V20 needs improve " May 5, 2025 3.0 The experience with V18 was rlly good but V20 needs to improve Pros Its a small and fast phone system. You can quickly install new phones and restart the whole system. It has a good and simple Webclient where you can find things fast and its self-explanatory. The price is more than faire for the product and its features. Great Mobile App and easy to use Cons The new Version V20 seems buggy and features that were good in V18 were omitted. V20 has no new App for Mac so you have to use the old V18 App or the Web Client. Reason for choosing 3CX Because the easy and fast way to configure the system and the cost oft the system Review Source Response from 3CX May 8, 2025 Hello Rene, thanks for your review. We're glad to hear you had a good experience with V18 and that you’ve found the system easy to configure, fast, and fairly priced. We appreciate your feedback on V20 - some changes are still being refined, and your input helps. Thanks again for choosing 3CX. BB Blair B. HR Manager Retail Used the software for: 2+ years ### "3CX call features" October 16, 2025 3.0 Overall, we use this function daily as a business. It helps us reroute calls to the appropriate people and help our customers at ease. Pros I like that 3CX is connected to our desk phones as well as our work phones. It is pretty easy to use. Cons I wish there was a text feature beyond texting only people who have the 3cx app. Also, there seems to be some connectivity issues at times. Review Source Response from 3CX November 21, 2025 Hello Blair! Thanks for your review. We're glad to hear 3CX is helping your team manage daily calls effectively across devices. We appreciate the feedback on SMS limitations and occasional connectivity issues - both points are noted. AP Abid P. IT Director Education Management Used the software for: 2+ years ### "Great VoIP system, but desperately needs a lick of paint!" April 22, 2025 3.0 Pros It's a great telephone system that's easy to set up, easy to manage and does what it says on the tin! Cons It desperately needs a lick of paint and modernised for 2025. Of all the VoIP platforms out there, it's probably last in terms of look and feel. The UI feels very outdated and on desktop, very Windows 98! Also don't like how they moved away from the look and feel of the Admin Console pre version 20. The older Admin Console felt a lot more user friendly. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Reason for choosing 3CX Cost, ease of use, ease of setup and ongoing management Review Source Response from 3CX April 23, 2025 Hello Abid! Thanks for the positive review. We’re pleased to hear that you find 3CX easy to set up, manage, and that it works well for your needs. It’s great to know that cost and ease of use were deciding factors for you. We appreciate you taking the time to share your experience with us. JP Joy P. Office Manager Events Services Used the software for: 2+ years ### "Great system that works well on either deskphone or app" February 28, 2025 4.0 Works well for our small company. It's easy to go in and make changes to phone lists, Digital receptionist feature works really well for us as we need to route calls to different people throughout the week. Very user friendly Pros The mobile app is great for users that work from home or are out on site. Cons The new version is more complicated to initially set up. We had to make a number of changes to digital receptionist rules. Review Source Response from 3CX March 6, 2025 Hello Joy. Thank you for your review! Great to hear the mobile app and digital receptionist features are working well for your team. :) We appreciate your feedback on the setup process! AA Ashley A. Customer Service Oil & Energy Used the software for: 1-2 years ### "3CX Review" June 11, 2025 4.0 Overall, I've really enjoyed 3CX. It has made working from home and away from my desk very easy. I'm not worried about missing calls, or rushing back to my desk. Pros 3CX Makes it easy to work from home. It also makes it easy to get away from your desk, if needed, and not have to miss calls. Cons 3CX can sometimes be a little delayed. Because it can sometimes be delayed before it rings to the app some calls may be missed. Review Source Response from 3CX July 7, 2025 Thanks for your review, Ashley. We're glad to hear 3CX has helped support flexible work and made it easier to stay connected away from the desk. We appreciate your note on occasional delays with the app - your feedback is noted. FF Fernando F. CEO and IT Consulting Information Technology and Services Used the software for: 2+ years ### "3CX the Easy way to do Voice and Unified Communications" February 6, 2025 4.0 I have been working with 3CX since it was on version 3 and have seen it get better with more and more features and capabilities. It is currently on version 20. After 20+ years of using 3CX I am very familiar with its features, capabilities and use. Pros 3CX is a feature full VoIP PBX for small, medium, and enterprise businesses. It can use several IP Phones like CISCO, Yealink, Fanvil, and more, including mobile and web apps. The number of available service providers give several choices for business services. It is powerful and flexible, Cons 3CX has been changing the licensing format for some years now and has moved away from perpetual licenses in favor of annual licenses. Alternatives considered [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing 3CX I chose 3CX because it has more features included in core system and has better pricing. Switched from [Switchvox Phone System](https://www.capterra.com/p/159077/Switchvox/) We switched because I felt we had found a better solution for our business phone and communications needs in 3CX Review Source Response from 3CX February 27, 2025 Hello Fernando. Thank you for your detailed review. It’s great to hear that 3CX has met your business communication needs over the years. Regarding licensing, 3CX as any other tech company has evolved to align with industry standards and ensure ongoing development, security updates, and support. We appreciate your long-term experience with 3CX and look forward to continuing to support your business communication needs. AS ALFREDO S. lead Warehousing Used the software for: Less than 6 months ### "3CX IS AGREAT" March 9, 2026 5.0 Based on the fact that it is something new for me, so far, I am satisfied using 3CX. Now it is part of my daily routine at my job Pros It is a company that we have just started using here at my work, it is something new and easy to use. We are in contact with our backup office in other countries. customer support is great, features is good also Cons This is something new that I just started using, nothing negative or anything I don't like at the moment. Review Source Response from 3CX March 17, 2026 Hello Alfredo! Thanks for your review. We're glad to hear your initial experience with 3CX has been positive and that it's helping you stay connected with your teams across different locations. It's great to know it’s already becoming part of your daily workflow. :) JI Justine I. IT Support Technician Information Technology and Services Used the software for: 1-2 years ### "Flexible and efficient tool" June 17, 2025 5.0 The product is excellent. Easy to set up, self-hosted or on the cloud. Ease of use admin and user-side Pros Extremely efficient and user-friendly. Quite easy to set up, self-hosted or with their cloud services. Cons It is quite pricy and though it can be compatible with a lot of hardware, there are exceptions, so make sure to double check. Review Source Response from 3CX July 7, 2025 Hello Justine! Thanks for your review. We're glad to hear you've found 3CX efficient, user-friendly, and easy to set up, both self-hosted and in the cloud. :) AM Azzaya M. HR Officer Health, Wellness and Fitness Used the software for: 1-2 years ### "HR Officer" June 6, 2025 4.0 It has been almost 2 years, I think, so far I have had a positive experience as 3CX is one of the main systems I use daily. Pros We can call staff members' extensions and make calls to external numbers as well. It helps to have a profile photo for our staff members, as sometimes it is confusing for new team members and frontline workers. Cons On a few occasions, we met technical issues like not hearing the voice of another person. We went through the settings, but it fixes itself Review Source Response from 3CX June 12, 2025 Hey Azzaya! Thanks for your review. We're glad to hear 3CX has been a helpful tool in your daily work and that internal and external calling features are supporting your team effectively. We appreciate the note on occasional audio issues - glad to hear they’ve been resolved quickly. RC Richard C. IT Manager Education Management Used the software for: Less than 6 months ### "Great first impressions" April 22, 2025 5.0 Very positive. Tech expert assisting with the deployment was very helpful and knowledgable. Pros It's very flexible and easy to configure different options. Range of handsets available is great. Cons Purely cloud based so totally reliant upon internet connection. Not really a major problem but does give a single point of failure Switched from [Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/) Old incoming ISDN circuits being discontinued require switch to SIP trunking and 3CX provided a simple option for the switch. Review Source Response from 3CX April 23, 2025 Hello Richard! Thanks for the great feedback. We're glad to hear your first impressions have been positive and that you found 3CX flexible and easy to configure. It’s also great to know the deployment process went smoothly and that our team was helpful. Appreciate you choosing 3CX! MH Martin H. Consultant Information Technology and Services Used the software for: 2+ years ### "I would avoid 3CX if you are MSP. Maybe still great if you are under 10" December 15, 2024 1.0 The licenses which supposed to be free forever, all of a sudden weren't. Even after that, because everything else worked, I have grudgingly tolerated their changes and price increases until 3CX decided to go after our customers directly. I had none of that. Switched all of my customers to a competitor which allows multi tenant and perpetual license. Pros 3CX used to be good. I was using it for 20+ of my customers and since 2015. Best feature was the clean interface. Cons 3CX cancelling multi tenant version in order to make more money. After that, every change translated in to higher cost for a customer while adding a lot more work to us, MSP's. Review Source Response from 3CX January 8, 2025 Hello Martin. Thank you for your feedback. We’d like to clarify that 3CX still offers a free plan - 3CX SMB which is completely free for up to 10 users. This plan provides nearly the same features as 3CX PRO, making it a great option for smaller setups. While 3CX reserves the right to adjust its free offerings, the availability of a free plan has always remained consistent. Nevertheless, thank you for your time using 3CX, and we wish you all the best with your new provider. DB Darren B. survayour Construction Used the software for: Less than 6 months ### "3CX experiance " May 12, 2025 4.0 worked well in all we had a few issues and installation issues but overall not dissapointed. Pros easy to use, not to expecive depending on users and worked well for all users of all ages had a little learning curve with viop but when used to it worked well. Cons can be buggy and lag aslo it can have alot of issues if your users have and older phone wether it be iphone or android. Review Source Response from 3CX May 13, 2025 Hey Darren! Thanks for your review. We're glad to hear 3CX worked well for your team overall and was easy to use across a range of users. We appreciate the feedback on performance with older devices and installation and your input is noted. MS Mario S. CEO Information Services Used the software for: 2+ years ### "3CX Telefonanlage" April 17, 2025 1.0 Arrogant, stur und leider nicht mehr Kundenorientiert. \[sensibler Inhalt ausgeblendet\] dreht auich regelmäßig durch. Pros bis V18 war die Anlage intuitiv und stabil. Es gab bis dahin auch faire Preise. Cons v20 und die Firmenpolitik, welche mittlerweile auf kleinere Kunden nichts mehr gibt. Review Source Response from 3CX April 23, 2025 Hello Mario, thank you for your feedback. We appreciate your thoughts on earlier versions of the system. Version 20 includes significant changes aimed at future growth. We understand it may not meet everyone’s expectations and respect your opinion. Wishing you all the best with any other phone system you choose moving forward. VR Victor R. Emprendimiento Computer Software Used the software for: Less than 6 months ### "3CX review easy for entrepreneurs" June 24, 2025 5.0 I use the application a lot in my personal venture, I use it to provide customer support at metap2p.io, through which I channel all the problems of my business. Pros It is an application for support management that is easy to use for entrepreneurs like me; its free version is enough to boost the launch of my product. Cons I had problems when setting up the key for my account, I didn't understand where to start, but the answer was always right in front of me, which is kind of funny. But after that, everything else was very easy. Review Source Response from 3CX July 7, 2025 Thanks for your review, Victor. We're glad to hear 3CX has been useful in supporting your venture and that the free version has met your needs. We appreciate the note about the initial setup confusion - glad to hear it was quickly resolved. JH Justin H. CTO Education Management Used the software for: 1-2 years ### "VoIP hosting without paying per user - good mobile apps" January 14, 2025 5.0 Moved from a hosted VoIP provider to 3CX and loved the freedom of not having to pay per user. We have 3CX host the solution so one less thing for our IT teams to deal with. Pros We can expand users and expand number of simultaneous calls without paying per user. The apps on mobile were superior to competitors. Our IT team could choose to host internally or on cloud or have 3CX host it - we like the flexibility that offered. Cons Does take some time to setup and get all the call trunking switched over and working. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Needed to expand and didn't want to increase paying per user. Review Source Response from 3CX January 15, 2025 Hey Justin! Thank you for your detailed feedback. We're glad to hear that the flexibility and mobile app quality have been valuable to your team. The ability to scale without per-user fees and choose your hosting option is a key advantage we aim to deliver. CL Capucine L. Responsable logistique Real Estate Used the software for: 6-12 months ### "Gestion intuitive " May 21, 2025 5.0 L’utilisation du logiciel 3CX est parfaite pour la gestion des appels et la communication écrite. Fiable et très fonctionnelle. Pros L’application du logiciel 3CX est bien pratique et très facile à prendre en main. Les fonctionnalités sont assez intuitives. Cons Le point faible du logiciel est le graphisme. La présentation visuelle n’est pas agréable et pas moderne. Review Source Response from 3CX May 28, 2025 Hello! Thanks for your review. We're glad to hear you find 3CX intuitive, practical, and reliable for call and message management. We appreciate your feedback on the visual presentation - it’s noted. CM Clint M. Site Manager Construction Used the software for: 2+ years ### "Great system" February 7, 2025 5.0 No problems. Easy to use and incredibly convenient Pros Connects all phone systems to one convienient phone. Can monitor messages via emailed transcripts from multiple phones. Incredibly easy to use Cons Sometimes I don't get an audible call from one of my phones but I do get the messages people leave. It could be a setting to look at however. Review Source Response from 3CX February 27, 2025 Hello Clint, thank you for your feedback. We're glad to hear that you find 3CX easy to use. If you’re experiencing missed audible calls, it may indeed be a setting that needs adjustment. You can check our documentation for troubleshooting steps or consult a local 3CX partner for further hands-on assistance. We appreciate your review and your time in sharing your experience with 3CX. KL Kristan L. Architect Architecture & Planning Used the software for: 1-2 years ### "3CX is not excellent" December 9, 2024 3.0 Overall I have had more joy with Microsoft Teams telephony than 3CX. There's a ton of potential with 3CX but it has largely been quite disappointing to use and not as user friendly as I would have hoped. Pros The ability to route calls from a central switchboard to individual desktops make this software very useful in our remote working office set up. Cons The 3CX app is a chrome app that can run from the desktop. I set it to auto start and auto sign in. However there are still issues with this system. I have missed calls before and the answer machine sends to email instead of the app itself. It doesn't tell me which number is calling either. Review Source Response from 3CX January 8, 2025 Hi Kristan. Thank you for your feedback. We're glad you find the central call routing useful for your remote setup, but we’re sorry to hear about the issues you’ve experienced. If you're experiencing issues with notifications or usability, we recommend reaching out to your IT admin for assistance. If you're an admin yourself, contacting a local experienced 3CX Partner can provide the support you need to optimize your setup. They’re always happy to help! KU Kirsty U. Office Administrator Events Services Used the software for: 2+ years ### "phone system " March 7, 2025 5.0 very pleased with the system and the mobile app Pros the easy of use when needing to transfer to mobile Cons i have found no issue with the system when using Review Source Response from 3CX March 14, 2025 Hello Kirsty. Thank you for your feedback! We're glad to hear that you find the system easy to use and that the mobile app meets your expectations! :) EB Eddie B. Directeur Computer Software Used the software for: 1-2 years ### "Tres bonnr amternative a un pabx" December 25, 2024 5.0 Tres bonne expereince. 3cx rempli parfaitement son role Pros Flexibilite administration avancées Remplacement aisement un pabx Cons Pas de fonction svi avancées Necessite des Trunk Sip Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Cour licences élevés et pabx physique qui etaient à remplacer Review Source Response from 3CX January 8, 2025 Hey Eddie! Thank you for your review! We're glad to hear that 3CX has been a flexible and effective alternative to a traditional PBX system for you. :) Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.