# Page 3 | 3CX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is 3CX the right Call Center solution for you? Explore 465 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158704/3CX/reviews --- 3CX 4.4 (465) [View alternatives](https://www.capterra.com/p/158704/3CX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of 3CX ## Showing most helpful reviews Showing 51-75 of 465 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NM Natale M. Senior Field Technician Information Technology and Services Used the software for: 2+ years ### "3CX Review" May 15, 2025 4.0 Have it currently set up for several different clients, works very well for the most part despite a few ease of use drawbacks. Pros The admin side is relatively straightforward, remote administration through a cloud server is very convenient. Cons Some features are very convoluted and not user friendly. Parking a call is needlessly complicated. Review Source Response from 3CX May 16, 2025 Hello Natale! Thanks for your review. We're glad to hear that remote administration and overall system setup have been working well for your clients. :) We appreciate the feedback on call parking and usability - it's noted. NP Nicolas P. IT manager Information Technology and Services Used the software for: Less than 6 months ### "try it with a free version and adopt it" February 9, 2025 4.0 used in a small company for testing voip Pros free for small company, integrate lots of stuff Cons maybe a little difficult to setup, price is only on annual plan (but free version exist) Review Source Response from 3CX February 27, 2025 Hey Nicolas, thank you for sharing your experience. It’s great to hear that 3CX has been useful for testing VoIP in your small company. While setup can have a learning curve, our documentation provides step-by-step guidance to help with deployment. An alternative way would be to reach out to a local 3CX Partner who'd be happy to provide you with hands-on assistance in getting 3CX set up. We appreciate your feedback and hope 3CX continues to meet your business needs. aM angie M. Educator Education Management Used the software for: 2+ years ### "3CX is a Great Investment" October 18, 2024 5.0 Overall, the 3CX system is a great investment. This phone system has been a great product for our large school district. While there are numerous features available, I only use a fraction of these but attest to the high quality of this system. Pros There are a lot of things that I love about the 3C phone system we use at work. The feature I like most is the ability to receive voicemail through email. This convenience keeps me on top of calls and allows me to provide excellent customer service without delay. Cons The maximum voicemail is 2 minutes. I believe 3 minutes would allow customers time to provide more information which could help meet their needs more efficiently. Review Source Response from 3CX October 29, 2024 Hello Angie. Thank you for sharing your experience with 3CX! We’re happy to hear that voicemail-to-email has been such a helpful feature for you in providing timely customer service. Regarding the voicemail duration, depending on your license type, your IT team managing the 3CX system may be able to help increase the voicemail length to better meet your needs. Please check with them directly. It's good to know that 3CX has been a valuable asset to your school district and appreciate your positive feedback! LD Laura D. Medical Coder Hospital & Health Care Used the software for: Less than 6 months ### "3CX for VOIP" December 24, 2024 4.0 Overall 3CX is amazing and works seamlessly as I go about my day taking calls on my computer. There was some confusion with voicemail setup and I found the help menu to be lacking, but once I got the hang of it I really enjoy the ease and simplicity of this product. Pros The ability to turn my computer into a phone. I can use the number pad on my keyboard and press enter to dial. Cons My setup was initally confusing. I had a difficult time setting up my voicemail and my QR code would not scan on my phone. Review Source Response from 3CX January 8, 2025 Hi Laura! Thank you for your review! We're glad to hear you're enjoying the convenience of using 3CX on your computer for seamless communication. For setup challenges like voicemail and QR codes, we recommend reaching out to your IT admin or a local 3CX Partner for assistance - they can provide the support needed to make the process smoother. MW Marcus W. Client Development manager Marketing and Advertising Used the software for: 2+ years ### "Best system I have used so far" November 18, 2024 5.0 Has always been great to use, especially with internal communications through the messaging sevice. Pros Easy to use and very little connection issues Cons No real cons, video function could be a bit better. Review Source Response from 3CX November 28, 2024 Hello Marcus! Thank you for a great review. We're glad to hear that 3CX Phone System is the best system you've used so far! NW Natalie W. OPS MANAGER Events Services Used the software for: Less than 6 months ### "Good system" February 20, 2025 4.0 Very good system, easy to navigate . simple Pros Easy to use system, great functionally in software Cons sometimes line is not clear but that's more our internet ci Review Source Response from 3CX February 27, 2025 Hello Natalie, thank you for your review. We're glad to hear that you find 3CX easy to use and functional. Call quality can sometimes be affected by network conditions, so optimizing your internet connection may help improve clarity. We appreciate your feedback and are happy that 3CX meets your business needs. CF Craig F. Web developer Computer Software Used the software for: 1-2 years ### "A fantastic system" September 24, 2024 5.0 I use the self-hosted version with a cheap VPS and pay less than £5 a month including calls on my landline. (SIP from telnyx.com) Pros 3CX is fantastic. It is a great way to spend over 75% less and get 100% more. I have an automated voice answering system that requires the caller presses 1 and if they don't it hangs up, stopping so-called spam bot calls. The system works out of the box with Yealink (which I use) and once configured is a very very wise investment. Cons 3CX don't offer support themselves, you need to go through a vendor. I never needed to and nailed it with self-hosted. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) It's £10 per line with 8x8 and now I pay less than £5 a month for all my lines. Review Source Response from 3CX October 4, 2024 Hello Craig. Thank you for your detailed review! It's great to hear that 3CX has been such a cost-effective and efficient solution for your needs. We're glad to see that the self-hosted setup worked well for you as well! Thanks for choosing 3CX as your communications system! kB ksenjia B. Team leader Non-Profit Organization Management Used the software for: Less than 6 months ### "Modified Communication tools " December 17, 2024 4.0 Easy to install on both desktop and mobile devices therefore compatible with most devices. Pros 3CX software is reliable and easy to use for online communication and also easily integrate with WordPress developed and managed websites. Cons It's friendly support team gives me an expectation service Review Source Response from 3CX January 8, 2025 Hello Ksenjia! Thank you for your review! We're pleased to hear that you find 3CX reliable, easy to use, and compatible with your devices. It’s also great to know you’ve had a positive experience integrating it with WordPress. :) CM Crystal M. Administrative Assistant Medical Practice Used the software for: 1-2 years ### "3CX in Medical Office" October 28, 2024 3.0 Pros It allowed for multiple lines, and transfers. Cons A lot of times we would lose connections while someone was on hold or trying to transfer. Review Source Response from 3CX November 13, 2024 Hi Crystal. Thank you for your feedback! Connection issues are not necessarily related to 3CX itself and may be due to network or configuration factors. We recommend consulting your internal IT team or a local 3CX Partner with experience in troubleshooting connection issues to ensure optimal performance. OB Oscar B. Admin. Sistemas Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Valoración de 3CX" December 28, 2024 5.0 Es muy buena experiencia al permitir cualquier configuración a nivel de voz. Pros Tiene infinidad de funciones y permite cualquier cosa a nivel de comunicaciones de voz. Cons Requiere tener la aplicación en la red para poder gestionar toda la infraestructura de voz. Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) El producto de AVAYA quedaba limitado con algunas funciones. Review Source Response from 3CX January 8, 2025 Hello Oscar! We're pleased to hear you’re finding 3CX versatile and effective for managing voice communications. Thank you for taking the time to leave a review! LT Linze T. IT Support Officer Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great Communication Tool" November 20, 2024 5.0 Pros Easy to use navigation and user-friendly interface. Finding contacts from company team is simple. Cons Not many cons, sometimes when connected to mobile data instead of work wifi the connection is unstable. Other than that very satisfied. Review Source Response from 3CX November 27, 2024 Hello Linze! Thank you for your positive review! We're glad to hear you find the platform easy to navigate and user-friendly. :) Thank you for sharing your experience! MD Mateusz D. Team Leader Information Technology and Services Used the software for: 1-2 years ### "Perfectly solid for basic use" December 5, 2024 5.0 There are some more advanced features that are trickier to configure without additional support Pros Good call quality is great, and it's easy simple to use for a basic user. It's also not super costly Cons I see no real cons to the software, it just does what it is supposed to Review Source Response from 3CX January 8, 2025 Hi Mateusz! Thank you for your review! We're glad to hear you're satisfied with the call quality, simplicity, and cost-effectiveness of 3CX. If you need assistance with configuring advanced features, our global community of 3CX Partners are always ready to help. You can find a local one here: https://www.3cx.com/ordering/find-reseller/ DM David M. IT manager Government Relations Used the software for: 1-2 years ### "3cx for small business" September 26, 2024 4.0 even tool is working overall well, our CS dept is asking for more skills not availble eon current version 18 Pros easiest configuration and setup from IT perspective Cons integration to other tools like an ERP or chat/IA tools Review Source Response from 3CX October 4, 2024 Hey David, thank you for your review! We're happy to hear the setup has been easy from an IT perspective. We appreciate your feedback! Just a heads-up, version 18 is nearing its end of life, and the latest version, V20, comes with many more features. If you haven’t upgraded yet, we highly recommend making the switch! AJ Abhijeet J. Lead Consultant Computer Networking Used the software for: Less than 6 months ### "Not the best choice for Security!" October 26, 2024 3.0 Pros Cost is unbeatable and 3CX can be self-hosted Cons Lack of professional support and security updates Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing 3CX Self-hosting options and low cost of getting started Review Source Response from 3CX October 29, 2024 Hello Abhijeet. Thank you for your feedback. We’re proud to say that V20 is built with security as a top priority, and we collaborate with trusted security firms like Mandiant to continuously test each system update. As for support, we’re committed to assisting within the scope of our support procedures, and for any needs beyond that, our extensive partner network is available to help. If you decide that RingEX or Microsoft Teams better suits your needs, we completely understand and wish you all the best with your new system. SB Sylvain B. RSI Biotechnology Used the software for: 6-12 months ### "La téléphonie facile" August 2, 2024 5.0 Pros VoIP accessible de n'importe où du moment qu'il y a une connexion Internet. Cons Une ergonomie pas toujours très intuitive et un thème graphique qui pourrait être plus sympa à l'œil. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Plus de fonction intégrées sur 3CX (par exemple le journal d'appels). Review Source Response from 3CX August 6, 2024 Hi Sylvain, Thank you for your feedback! It’s great to hear you’re finding the 3CX Phone System easy to use and accessible from anywhere. We appreciate your review! PM Preeti M. AVP Accounting Used the software for: Less than 6 months ### "Good voice communication system" August 26, 2024 4.0 I have just started using it but finding it difficult to dial the number as despite adding zero or + before the number, it still says invalid.So, not sure what's wrong. Pros Ease of calling and customer support services Cons Nothing notes till date.Software seems good to use. Review Source Response from 3CX August 29, 2024 Hello Preeti. Thank you for your feedback. We're glad you're finding the 3CX software good overall. Regarding the dialing issue, we suggest reaching out to a local 3CX Partner who has expertise with 3CX. They can identify the root cause of the problem and assist you in resolving it. You can find the list of 3CX Partners here: https://www.3cx.com/ordering/find-reseller/ MF Massimo F. Data Analyst Information Technology and Services Used the software for: 2+ years ### "La soluzione aziendale definitiva" October 12, 2023 5.0 In generale lo trovo un gran prodotto e ben fatto. Permette un buon livello di personalizzazione, richiede un po' dimestichezza nell'installazione. Pros E' un gran prodotto che permette tanta personalizzazione all'utenza. La prima cosa ottima è che fornisce un abbonamento gratuito fino a 10 utenti. Usandolo come centralino ho trovato molto comodo importare i contatti o connettervi un server Exchange. Ottime anche tutte le regole per instradare le telefonati ai vari interni.Inoltre, è presente un forum con tanti utenti, sempre attivi e pronti a dare una mano. Cons Quello sui cui si dovrebbe ancora lavorare è la stabilita e volume delle chiamate, che sì dipende dalla connessione, ma avendo una fibra FTTH molto veloce alcune volte il ricevente non sente bene o alcune volte la telefonata si interrompe. Alternatives considered [Viber](https://www.capterra.com/p/180348/Viber/)[Monster VoIP](https://www.capterra.com/p/182736/MV-Business-VoIP/) Switched from [Zoiper](https://www.capterra.com/p/158719/ZoiPer/) Zioper per quanto semplice fosse non permetteva tutto quello che può fare 3cx. Review Source Response from 3CX October 16, 2023 Hello Massimo, and thank you for your thoughtful review! We appreciate your positive feedback and are glad to hear that you find 3CX to be a great product with valuable features and offerings. We're committed to continually improving our services to provide the best solutions for your business needs. Thank you for choosing 3CX! David R. NOC Manager Telecommunications Used the software for: 2+ years ### "Fácil, rápido y económico" January 24, 2024 5.0 La experiencia ha sido simplemente satisfactoria, porque es un producto que cuenta con soporte y actualizaciones constantes. Se adapta a las nuevas tecnologías y ofrece integraciones de herramientas múltiples. Pros Facilidad de uso, muchas herramientas y variedad de funciones. Se puede comenzar a usarlo sin inversión en lo absoluto y se puede utilizar en cualquier parte con internet. Cons La reportería a pesar de contar con muchos reportes preestablecidos debería ofrecer la posibilidad de personalización conforme a las necesidades de cada usuario. Reason for choosing 3CX Por su flexibilidad de instalación, precio asequible y porque no tiene límite de usuarios/extensiones. Review Source Response from 3CX January 29, 2024 Hello David. Thank you for your review. We're happy to hear that you find 3CX easy to use, with a wide range of tools and functions we offer. We appreciate your feedback. Thanks for using 3CX! RB Riccardo B. Venditore Wholesale Used the software for: 6-12 months ### "Funzionale ma migliroabile" April 27, 2023 3.0 Ho utilizzato il prodotto principalmente per la comunicazione interna all'azienda anche con persone a distanza e per l'instradamento e invio di chiamate dall'interno all'esterno tramite un semplice comando.Certe volte era necessario un tecnico per rispristinare bug dell'applicazione mobile che non riconosceva alcuni numeri associati. Pros Utile per le chiamate, chat simultanee e in tempo reale, centralino interno all'azienda su dispositivi mobili ma anche tra contatti esterni all'azienda. Facilità nell'instradamento delle chiamate come una sorta di call center. Facile personalizzare numeri e utenti all'interno dei gruppi. Cons Interfaccia utente migliorabile, soprattutto da dispositivi mobili, bisognerebbe renderla più accattivante e personalizzabile. Review Source Response from 3CX January 9, 2024 Hello Riccardo, thank you for your review. We're glad to hear you find 3CX useful for calls and real-time chats and that it efficiently supports internal and external company communications. Your feedback on the user interface is valuable. We're always working on making our system more user-friendly and customizable. Thanks for using 3CX and for your constructive feedback. Jessica B. Account Manager Consumer Goods Used the software for: 2+ years ### "Great for call center management " August 30, 2023 3.0 Overall this is a great software program for any company that gets a high volume of calls Pros I like that you can set your status , and that it shows if you are on the phone, if you have a voicemail, etc. Cons I will say this system was a lot harder for the older generation employees to train on. For other people it was intuitive. Review Source Response from 3CX September 6, 2023 Hi Jessica! Thank you for your positive feedback on 3CX! We are glad to hear that 3CX has helped you effectively manage your call center. Regarding training, 3CX offers a Certification Program that equips you with all the tools and knowledge necessary for deploying and managing a 3CX Communications System. Also, there's always the option to reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email at customers@3cx.com. AM Andrew M. Technical Support Information Technology and Services Used the software for: 6-12 months ### "3CX - The only way to manage voice calls" December 4, 2023 4.0 I'm never using a traditional VOIP desktop phone or mobile after using 3CX. This application works incredibly well regardless of how you use it. It's incredibly consistent and reliable; an outstanding product for fast-paced workplaces. Pros Functionality and ease of use from the user end, and the robustness of the management console from the administrator's end. Cons Sometimes an account/users can be removed or signed out of a service. The fix is simple and easy once you know how to do it. Review Source Response from 3CX December 15, 2023 Hello Andrew. Thank you for your review. :) It's good to hear you find 3CX user-friendly and effective and that it meets your needs in a fast-paced workplace. We note your point about occasional sign-outs and are glad the solution is simple! JA Javier A. Ingeniero de Soporte en Sitio Retail Used the software for: 1-2 years ### "Evaluación de 3CX" October 18, 2023 5.0 Nos permitió sustituir los equipos de telefonía VoIP tradicionales físicos, por software de computadora facil de utilizar, ademas de que la implementación permitio ahorrar en costos a la empresa. Pros La facilidad de instalación para los usuarios que van a utilizar el software y lo intuitivo del mismo para que el usuario pueda comprender su uso de forma rapida, en este caso dicho programa esta implementado en una agencia automotriz, los usuarios cuentan con dicho software instalados en sus computadoras y en sus telefonos celulares, lo que les permite estar comunicados siempre en caso de ser necesario. Cons Hasta este momento no encuntro alguna evaluación negativa al software. Review Source Response from 3CX October 19, 2023 Hello Javier! It's wonderful to hear about your positive experience with 3CX and how it has improved communication and reduced costs for your automotive agency. Thank you for sharing your feedback, and I hope 3CX continues to serve your company well in the future. VR Verified Reviewer A Perfect Phone System Internet Used the software for: 1-2 years ### "A Perfect Phone System" September 1, 2023 5.0 The Overall experience with 3CX has been very Good. Before 3CX we used Asterisk. Though Asterisk does good work, what it lacked was a proper telephone system useful for Businesses. Pros 3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems Cons 3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it. Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) Asterisk was Open Source and we had to rely a lot on community support. Though it was not a bad a product by any stretch of imagination, the time it took to resolve issues forced us to look for a good commercial alternative. Review Source Response from 3CX September 6, 2023 Hello! Thank you very much for your comprehensive and positive feedback! We are glad to hear that 3CX has effectively addressed your communication challenges, positively impacting your business. We completely agree with your assessment that 3CX is fully scalable, making it the ideal solution for connecting teams, customers, and remote workers as your business continues to grow. Nicat B. Network and network security engineer Government Administration Used the software for: Less than 6 months ### "The most easily managed telephone systems" May 2, 2023 5.0 We have switched to 3CX as an organization for several months now and we are very satisfied. Before the transition, we used open source applications and it took a lot of effort. Setting up and using 3CX was very easy and hassle-free. The best part is that it supports all vendors. Establishing links with other branches or exits and redirects is very simple. Compared to other telephone systems, the prices are very affordable. The part I like the most is the mobile application. So, if you are not near your desk phone, you can easily manage the calls, even you can manage the calls from abroad. Another advantage is video conferencing, which frees you from the licensing and financial costs required for other video conferencing solutions. Pros I think it's great to have software, because if you have an office in a remote location and an employee works there, you need to set up communications and buy the necessary equipment for them to use the internal phone, that's what it takes. a lot of foreign funds. However, through the application, the employee uses his computer or smartphone. Cons Sometimes, when a new user is added, the phone book of some phones is updated late. This will take 15-20 minutes of your time Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing 3CX It was very easy to set up and manage. Considering both the features and the price, we decided that 3CX is the best choice. Review Source Response from 3CX December 15, 2023 Hello! Thank you for your detailed review! We're glad to hear our software is making remote communication easier and that using it with computers and smartphones works well for your team. It's great that 3CX has been a positive change for your organization. We're happy you find our pricing affordable and features like the mobile app and video conferencing useful. :) Gideon A. Information Security Analyst Banking Used the software for: 2+ years ### "3CX Review" June 1, 2023 4.0 Pros Scalability and flexibility: 3CX is designed to scale alongside businesses as they grow. It supports a wide range of hardware and software endpoints, allowing organizations to choose the devices and platforms that best suit their needs. Additionally, 3CX can accommodate remote workers and distributed teams, enabling seamless communication regardless of location. Cons Support limitations: While 3CX offers customer support options, some users have reported challenges with response times or difficulty in reaching the appropriate support channels. The quality and availability of support may vary depending on the specific support plan or subscription level chosen. Review Source Response from 3CX June 2, 2023 Hello Gideon and thank you so much for your thorough and positive feedback! Indeed, 3CX is fully scalable as a business grows and is the perfect solution for connecting teams and customers and remote workers. In terms of support, there's always the option to reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email at customers@3cx.com. Our friendly customer service team will be happy to assist! Alternatively, if you set up 3CX via a Partner, they will be able to support you. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.