# Page 4 | 3CX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is 3CX the right Call Center solution for you? Explore 465 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158704/3CX/reviews --- 3CX 4.4 (465) [View alternatives](https://www.capterra.com/p/158704/3CX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of 3CX ## Showing most helpful reviews Showing 76-100 of 465 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AG Akram G. chef d'entreprise Computer Software Used the software for: I used a free trial ### "Opinions sur les avantages et inconvénients de 3CX" June 3, 2023 4.0 Pros Ce que j'ai le plus apprécié dans 3CX, c'est sa solution de connexion VoIP fiable et économique, qui nous permet de passer des appels vocaux de haute qualité tout en réduisant les coûts de téléphonie. De plus, le routage des appels personnalisé et l'enregistrement des appels ont grandement amélioré notre gestion des appels et la qualité de notre service client. Cons Ce que j'ai le moins apprécié dans 3CX, c'est que la configuration initiale peut être complexe, nécessitant des connaissances techniques approfondies pour une mise en place optimale. De plus, l'assistance client peut parfois être un peu lente dans la résolution des problèmes. Cependant, malgré ces inconvénients, 3CX reste une solution solide pour la communication d'entreprise. Review Source Response from 3CX December 15, 2023 Hello Akram. Thank you for your detailed review of 3CX. We're glad to hear that you appreciate the reliability and cost-effectiveness, as well as the enhanced call handling and customer service quality through features like personalized routing and call recording. For the setup, we have options to suit different needs. Our 3CX hosted solutions can be installed and set up in less than an hour. If you choose a self-hosted system, we provide various guides and documentation online to help with the setup. Alternatively, our global 3CX Partner base is ready to offer hands-on assistance for an optimal setup experience. You can find local partners here: https://www.3cx.com/ordering/find-reseller/ Rongen R. Digital Developer E-Learning Used the software for: 2+ years ### "3CX is an all-around telephony service for any organisation" September 22, 2023 5.0 So far it's good. It works 24/7 without failure. Love the support we're getting. Pros I like that 3CX works for start up and mid to large size companies. The price is reasonable. Integrations with Hubspot and other SMS apps are available. Cons There's no Caller ID feature, and no native SMS function. Reason for choosing 3CX It was preferred by most members in the team due to familiarity and brand. Review Source Response from 3CX September 27, 2023 Hi Rongen, we appreciate your feedback on 3CX! We are glad to hear that you find the pricing of 3CX reasonable, making it accessible to businesses of different scales. Regarding the Caller ID, 3CX offers flexibility in formatting incoming Caller ID numbers, allowing administrators to customize the presentation to meet their specific needs. Please make sure that you have read this document for further guidance about Caller ID Reformatting - https://www.3cx.com/docs/cid-reformatting/ For any issue you may face, you can reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email at customers@3cx.com. MZ Maurizio Z. Sistemista Information Technology and Services Used the software for: 2+ years ### "3CX recensione " February 4, 2023 3.0 Nel complesso sono molto soddisfatto lo consiglio Pros La possibilità d usarlo anche fuori ufficio usando il tuo numero di ufficio Cons A volte la qualità d chiamata lascia a desiderare e se perde laConnessione fatica a riagganciare la linea Review Source Response from 3CX January 9, 2024 Hello Maurizio. Thank you for your review. It's great to hear that you appreciate the flexibility of using your office number outside the office. Your overall satisfaction and recommendation are much appreciated. We're glad 3CX meets your needs. :) CIM Cliff Ian M. Deputy General Manager Outsourcing/Offshoring Used the software for: Less than 6 months ### "3cX for your call center and VoIP needs" July 18, 2022 5.0 Overall, I have no complaints on 3CX as we are very satisfied. Pros I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately. Cons The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all. Alternatives considered [VICIdial](https://www.capterra.com/p/135842/VICIdial/)[VitalPBX](https://www.capterra.com/p/211560/VitalPBX/) Reason for choosing 3CX VitalPBX is much more expensive on our current setup and we are not comfortable on using Asterisk based system yet. Also vicidial, it's a great software yet we don't really like the design of the app as it looks outdated. Switched from [Dialfire](https://www.capterra.com/p/156848/Dialfire/) Freepbx for me is very hassle to setup as it is asterisk based and Dialfire is very laggy on our side. Review Source Response from 3CX August 3, 2022 Hi Cliff and thank you so much for taking the time to review 3CX! We are so glad to hear that you love the ease of setting up 3CX and all the great features offered! JM Jaqlyn M. HR and Finance Manager Automotive Used the software for: 2+ years ### "Works decent but needs to work out a few things" May 24, 2024 3.0 Overall, this system is significantly better than what we had previously. The options of having call recordings and being able to go back for quality control or customer issues is worth having the system alone. We don't have much to compare to, as our previous phone system had not been updated in a couple decades, but the implementation process was completely handled for us which made everything simple and effective. As far as things they could do better, they could work on allowing users to be able to make changes to their call forwarding or be able to block of holidays instead of having to call any changes in. Pros Previously, we had a phone system that was 20+ years old. Having some of the additional features like the phone call recording has been a game changer. Just the access to call recording alone has made us appreciate the switch to this new phone system. Cons There are definitely some occasional frustrating issues. The system easily glitches, and if you so much as log in to the wrong account on the 3CX app/browser, it causes the system to go down. There was apparently a security issue with their desktop app that caused some type of data vulnerability, which is not really what you want to hear for a business system. The thing that is the most frustrating is that we cannot make any changes or customizations. For instance, our phones go straight to voicemail after hours and on weekends, but we cannot go in and make adjustments for holidays, which can be annoying when phone calls are rolling over to our cell phones on Christmas or something. Review Source Response from 3CX May 29, 2024 Hi Jaqlyn! Thank you for your positive comments. We're glad to hear the call recording feature has been beneficial for your business. Regarding your concerns, 3CX is indeed customizable. We recommend speaking with your IT team or the team who initially installed 3CX in your company. The system admin should be able to help with holiday settings and call forwarding adjustments. Robert D. Head of IT Chemicals Used the software for: 1-2 years ### "Full featured Hosted SIP VOIP solution" September 28, 2022 5.0 Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required. Pros Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use. Cons There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing 3CX It was a contractual obligation. When moving from my old system i still had a contract with my SIP phone so 3cx was the most cost effective option. Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Mainly i wanted to switch to a hosted solution with an app. We had dozens of users with $500+ deskphones literally gathering dust. So i wanted the numbers but not the hardware. I also wanted it for people who are travelling or did not have a company mobile phone so that they could send and receive calls without using their own plan. Review Source Response from 3CX October 5, 2022 Hi Robert and thank you so much for taking the time to leave us a very good review. We hope you continue to have a good experience with 3CX. In regards to the cons you mention, if you have multiple speaker devices (computer, headset, monitor) you can select an individual device and set the ringer to be that and adjust the volume accordingly. If you wish, you can also exempt certain websites from having the numbers detected as telephone numbers, from the settings of the 3CX click-to-call extension. JS Jose S. Ingeniero en Sistemas Wholesale Used the software for: 6-12 months ### "Jose Audi Reseña " October 5, 2023 5.0 Una aplicación muy útil para las empresas, ya que no se necesita conectar por cable de Voz , simplemente teniendo Internet es lo único que necesitamos para poder comunicarnos dentro y fuera de la empresa. Pros Una aplicación Fácil de usar mientras tengamos internet podremos hacer todas las llamadas tanto dentro de las ext. de la empresa como a números privados o fijos. de preferencia siempre tener conectado el cable de red al equipo de computo para tener mejor calidad en la llamada y una diadema para una mejor comunicación Cons Cuando no se cuanta con un buen Internet las llamadas tienen baja calidad y esto ocasiona conflicto con el emisor y receptor, lo cual se recomienda siempre conectarse por cable de red o si es por wifi estar cerca del modem Reason for choosing 3CX Me lo recomendaron de otras agencias para implementarlo en mi sitio de trabajo Review Source Response from 3CX October 10, 2023 Hello Jose!Thank you for sharing your thoughts and feedback on 3CX. We are delighted to hear that 3CX has made your calls more comfortable both within and outside the company. 3CX is indeed a valuable communication tool for businesses, and we look forward to continuing to meet your needs! SL Simone L. HR Manager Food & Beverages Used the software for: Less than 6 months ### "Call me.......The best phone system " November 7, 2022 4.0 The transfer (number port) from our old company was extremely smooth and hassle free, the business wasn't impacted at all. Pros The phone system appears to be reliable, and the new handsets we had installed, are very easy to use, with features such as touch screen and one button voicemail (no typing in a sequence of numbers) The display is large, and you can automatically see who is "speaking" as their name appears in red on the screen. The touch screen display can show in excess of 25 extensions numbers at a touch, no more entering extension numbers.I am also really pleased with the reports I can generate, such as the calls each employee has taken in a day, all sent via email at a time specified by you, and so easy to set up.The administration features, such as setting bank holidays, Christmas day is so much more user friendly than my old system.So far, I am very impressed, there are features I haven't even explored yet. Cons One major issue we found was, you cannot rewind the voicemail by seconds, you can only skip to the beginning. We have very large orders left on the voicemails, and we need to be able to jump back to hear one product. You can log on via your PC, however for us this isn't the best option.We have added a ticket and hope the feature can be included. Reason for choosing 3CX Reviews were good and the system fitted our criteria, plus the price was a factor Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Our previous company increased prices by 25% Review Source Response from 3CX November 10, 2022 Hi Simone, thank you for your wonderful review! It's great to see that you have had a positive experience so far in such a short time! We also appreciate your feedback and your raised ticket will be reviewed. DK Daniel K. IT Administrator Retail Used the software for: 1-2 years ### "VoIP Anlage mit Potenzial" July 13, 2023 4.0 Im großen und ganzen ist es eine solide Telefonanlage, welche hoffentlich noch lange weiterentwickelt wird. Potenzial hat sie. Pros Das moderne Design und die einfache Konfigurierbarkeit. Die Anlage lässt sich auch mit wenig Erfahrung gut verwalten. Cons Diverse Auswertungen fehlen. Andere sind wiederum überflüssig. Die Einbindung von Busylights ist leider nur über Umwege und sehr kompliziert realisierbar. Hier kann man sich an anderen Herstellern orientieren. Die Nutzung in Kombination mit einem Terminal-Server ist hin und wieder kompliziert und führt zu Problemen. Review Source Response from 3CX July 24, 2023 Hi Daniel and thank you so much for reviewing 3CX! Thanks for your trust in 3CX. All feedback is welcome and we recommend sharing it with us in our Forum: https://www.3cx.com/community/ Sam B. Partner Logistics and Supply Chain Used the software for: 1-2 years ### "3CX is fine, but it is all about who handles the hosting" May 31, 2022 4.0 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price. Pros 3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps. Cons There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience. Switched from [Phone.com](https://www.capterra.com/p/147610/Phone-com/)[OnSIP](https://www.capterra.com/p/158706/OnSIP/) OnSIP did not work at all for our office in China. Phone.com was too expensive and the quality at the time of using it was not great. Review Source Response from 3CX June 1, 2022 Hi Sam and thank you for your review! We are glad to hear that you are enjoying using our software and that it has helped you stay in touch with your employees throughout the world! Regarding the points you raised, desk phones can be configured to have distinctive ringtones for Queue Calls, so you should certainly consider switching to using Queues instead of Ring Groups. Apart from this, you would also get better reporting capabilities and a lot more polling strategies to choose from. For syncing you phonebook contacts, we do currently offer integration with Microsoft 365, but in the coming updates we will have a REST API that may also allow you to interact with the 3CX Phonebook, giving you the maximum flexibility in syncing your contacts between various platforms. Incoming SMS messages can be sent either to an Individual Extension or to a Queue, in which case all logged in members of that Queue will see incoming messages. Fridah D. Graphic Designer Graphic Design Used the software for: 2+ years ### "One-stop Solution for BIM and Team Collaboration " June 29, 2023 5.0 File sharing.Team collaboration.Business instant messaging.Call routing and monitoring. Pros 3CX enhances business instant messaging, chat, file sharing and call monitoring in one single integrated repository. Cons I do not face any drawback when using this program and I use it on a daily basis. Review Source Response from 3CX July 4, 2023 Thank you for the wonderful review, Fridah! We are glad to hear that you enjoy 3CX's many great features! VR Verified Reviewer Customer Service Representative Warehousing Used the software for: 1-2 years ### "Easy and Useful but a lot of bugs" June 14, 2024 3.0 Pros It is convenient to use, pretty decent user interface. I love the dialer as it is similar to phones and no feature is hidden. Cons I faced a lot of connectivity issues using VPN and also bluetooth connectivity issues with headphones. Review Source Response from 3CX July 12, 2024 Hello and thank you for your review. We're happy to hear you like the user interface of 3CX. Regarding your VPN and Bluetooth issues, we recommend consulting with a 3CX Admin within your company. They can examine these issues in more detail and suggest best practices to ensure you get the most out of your 3CX system. JPB Jean Philippe B. Phone solutions specialist Information Technology and Services Used the software for: 2+ years ### "The industry leader, and it shows" August 25, 2023 4.0 I would not choose any other provider. They are the best and the petty things that are harder to get by are still petty issues. I would recommend all the way! Pros 3CX is the best solution for our needs because it is supported on many platforms, allowing quick changes in a fast-paced environment with critical situations. Cons I have to say, for a service that is so good in all areas, I am a little dissapointed in voicemail management. But hey, there's always place for improvement! Review Source Response from 3CX September 6, 2023 Hi Jean! Thank you very much for your positive feedback on 3CX! We are glad to hear that 3CX meets your needs and requirements. We are continually working to make improvements so that our customers are satisfied. For the issues you are having with voicemail management, you can reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email: customers@3cx.com sF shlomo F. manager Information Technology and Services Used the software for: 2+ years ### "We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX" September 3, 2019 5.0 For years we had 4 dedicated ATT land lines coming into the office. Most of the employees had 3-4 line phone on their desks, and we would have a few wireless handsets available dispersed in the building. At the time a fully enabled PBX system was simply not justifiable financially. The 3CX software based PBX system changed all this. With a single IP based SIP, we are able to hold up to 16 simultaneous calls! It also piggy backs on the TCPIP network, so when moving to the new office, we did not have to run and install a single phone rj45 jack. Within the day, every employee had a dedicated extension assigned that can be linked to their mobile phone (if they want) . We also created RING GROUPS allowing to dial an extension like 72535 (SALES) which would ring all the sales staff. Everyone liked the ease of picking up others calls, transferring calls, transferring to voice mail and more. You can also load an app to your IPHONE or ANDROID for 3CX. As long as you have DATA services or WIFI, your extension is fully functional anywhere you travel worldwide. Pros Price, Ease of set up and feature rich capabilities. The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable. It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces. Cons The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available. Reason for choosing 3CX We did not like the monthly fees based on usage, users the cloud based systems offered. We were looking to install locally in our server room and own the PBX system. 3CX allows this ownership structure Review Source Response from 3CX November 13, 2019 Thank you for your positive feedback. With regards to support. Support is offered via your reseller. If the reseller is not available, we can assign a new one, by emailing partners@3cx.com. If you would like to purchase a support ticket directly from us, it costs $75 a ticket and can be bought from the customer portal www.login.3cx.com Shadi B. CTO Information Technology and Services Used the software for: 2+ years ### "3CX is the best PBX compairing to all other PBXs" January 24, 2023 5.0 3CX help to reduce the communication cost for most companies Pros unlimited extentions, mobile app , soft phone , easy to manage , callcenter features , CRM integration , Google and Microsoft integration , and you can make more things with 3CX Call flow Design app Cons The wallboard uncustomizable and very simple Reason for choosing 3CX Low price and more features and good quality Review Source Response from 3CX February 20, 2023 Hello Shadi, Thank you for the 10/10 review! We really appreciate it and love that you are using all those features, and ultimately reducing your communication costs. VR Verified Reviewer Enterprise Admin | Devops & Java Developer |Cloud Admin (Azure, OCI, AWS ) | Solution & System Archi Information Technology and Services Used the software for: 2+ years ### "Telephony system " December 10, 2022 5.0 It's actually a good telephony system both for SMEs and Enterprise business needs or purposes Pros Easy setup and installation either on a physical box or cloud services. Cons Low local support especially when there are issues. Reason for choosing 3CX Had the old box, we just did an upgrade to a newer version Review Source Response from 3CX January 2, 2023 Hello, thanks for the 9/10 likelihood to recommend! This means a lot to us and we appreciate you taking the time to review! MW Mia W. Account Manager Medical Devices Used the software for: 1-2 years ### "Easy Peasy" December 14, 2023 5.0 Overall I've liked using 3CX. Easy to use, and efficient. Pros I like the efficiency of the product. Its easy to make, receive and transfer calls using this system. No need for big bulky phone taking up more room on the desk, just simply type the number in using the numbers on the keyboard, and plug in a headset to the USB port. Cons Its not great when the internet goes down, as the calls then drop. However this is part and parcel of not having a physical desk phone. Review Source Response from 3CX January 3, 2024 Hello Mia! Thank you for your great review. We're pleased to hear you appreciate the efficiency of 3CX and find making, receiving, and transferring calls easy with our system. It's great that the space-saving aspect and simplicity of using a keyboard and headset are beneficial for you. Thanks for choosing 3CX! JRS Jose Roberto S. Ingeniero en Sistemas Industrial Automation Used the software for: 6-12 months ### "BMW roberto " September 27, 2022 4.0 Al principio como toda aplicación es complicada en lo que te acostumbras, el ingresar a cada usuario con su sesión fue algo complicado pero una vez que sabes como iniciar el programa , el como marcar , como redirigir las llamadas y hasta como agrupar las ext. , solo es cosa de familiarizarte con la aplicación 3cx Pros La aplicación es muy amigable para la tarea diaria de hacer llamadas y comunicarnos dentro del trabajo y fuera de el con los clientes, de igual forma la comunicación para redirigir las llamadas y comunicarnos es efectiva y mayor aun si contamos con las diademas para una mejor calidad de audio a la hora de realizarlas Cons La aplicación como tal es buena , solo tenemos que asegurar que tengamos un buen Internet para que podamos escuchar con claridad las llamadas , yo siento que la aplicación es muy buena y no tiene contras por el momento Review Source Response from 3CX October 3, 2022 Hello Jose and thank you so much for giving us a fantastic review. We love to hear that you have no cons at the moment and we hope it stays like that! Christoph D. CTO Internet Used the software for: 2+ years ### "3CX offers everything you need for low budget" September 3, 2021 5.0 well it is a phone system. We use 3CX to talk to our customers, we use it as webconference solution and we use it as a very lowlevel slack alternative. Pros 3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones. We love 3CX and use this pbx since many years. Cons There is no documented API. Either something is supported or not. There is no possibility to get individual implementations. Reason for choosing 3CX The administration and installation is simple. everything takes place in a well ordered web interface. 3cx is stable. Review Source Response from 3CX October 18, 2021 Hi Christoph. Thank you so much for your detailed review. We are happy to hear that you are happy with 3CX over the years! Currently the only Public API that we have is for our WebMeeting Platform: https://www.3cx.com/blog/releases/video-conference-rest-api/ We do plan in the future to also have another REST API that would allow to perform more actions directly related to the calls and 3CX Server, but at the time of writing, this has yet to be released. BM Bridget M. AP and AR Oil & Energy Used the software for: 2+ years ### "Why change what isn't broken" December 4, 2023 3.0 Pros It is handy to have my business line call and record calls while using my cell phone. I prefer to not give my cell phone number out to customers so by calling from the app on my phone, customers do not know that I am not at my desk. Cons The app for my desktop changed a few years back and is now huge. It is not very convenient to leave up on the desktop anymore as it covers a large majority of my icons. When the change happened, we also were not able to use our busy light feature anymore. Review Source Response from 3CX December 15, 2023 Hello Bridget, Thank you for your review. We appreciate you highlighting the benefits of using the mobile app for business calls. Regarding the desktop app, we understand your concern about its size. Visual changes often accompany system updates as the software evolves. We now offer a Windows softphone, which might be a more suitable option for you. You can find more information about the Windows softphone at https://www.3cx.com/user-manual/windows-softphone-app/. If you have any further questions please reach out to 3CX Customer Service team via Live Chat bubble found on our website and they will be happy to answer your questions. TB Teresa B. Administrative Assistant Religious Institutions Used the software for: Less than 6 months ### "New to VoIP" August 30, 2022 4.0 Overall this is really a great product for the cost. Our IT company has been instrumental in setting this up and guiding us through the options available. Pros The software is very affordable compared to other products we looked into and provides an array of options - almost anything we'd need. Cons It doesn't integrate well between soft phone, desk phone, and app on the cell phone. Voice mail or missed calls have to be addressed individually, on each device. Also, if I refuse an incoming call on my cell phone app, I would expect that refusal to apply to the soft phone and desk phone as well, but all continue to ring. Reason for choosing 3CX We reviewed other VoIP proposals from Comcast, AT&T, and briefly, Google. All seemed to have great features but were priced out of our range. Our IT company helped to provide manageable costs while offering a product that they themselves use. 3CX is very promising and I think the company is responsive; I look forward to their upgrades and improvements. Review Source Response from 3CX September 13, 2022 Hi Teresa and thank you so much for taking the time to review 3CX. We are so glad to hear that 3CX has provided you with all the features you needed for your business and helped you save at the same time! Voicemail notifications are synced between the devices. Missed call notifications are synced between 3CX apps which are directly connected to 3CX via HTTPS. IP Phone missed call lists can only be reset from the devices themselves. Declining a call will only decline the call for the device itself as each device will receive its own INVITE message to establish a call and declining will only decline that leg of the call. Hope this helps clarify any confusion around the synchronization. Mario M. IT Admin Medical Practice Used the software for: 2+ years ### "Your phone - everywhere" September 21, 2023 5.0 Pros Working from anywhere or from any device, seamlessly integrated with our Microsoft 365 system. Cons Occasional issue after upgrade (missed note under release for some feature change). Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Review Source Response from 3CX September 26, 2023 Hi Mario, thank you for your positive review on 3CX! We are glad to hear that 3CX has helped you easily manage your work-related needs. Our primary focus is to provide seamless features for your convenience! For any issues you may face, you can reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email: customers@3cx.com IR Ivan R. Gerente de calidad Automotive Used the software for: 6-12 months ### "Excelente herramienta de comunicación m" September 29, 2022 5.0 Se mejoró la comunicación interna dentro de la empresa ya que al poder instalarla en los celulares te puedes comunicar en todas partes, además del ahorro económico que está App genera Pros Es una herramienta fácil de usar, muy practica ya que se puede utilizar tanto en computadora como en celulares lo cual ayuda a mejor la comunicación en todas partes, tiene mensajes de voz que llegan al correo que tienes programado para escucharlos de manera clara, además que ahorras dinero ya que no necesitas estar con alguna compañía para su funcionamiento Cons El único contra es que si se te va el internet las llamadas no entran a la aplicación Reason for choosing 3CX Es una herramienta muy sencilla de utilizar Review Source Response from 3CX October 5, 2022 Hi Ivan, thank you for giving us a 10 out of 10 review and sharing this with the community! Regarding the drawback you mention, you will be able to see any missed calls when the app reconnects to the internet again. SA Sara A. Engineer Information Technology and Services Used the software for: 1-2 years ### "A Ring Ring that works well" May 2, 2024 5.0 I use 3CX everyday at work to make phone calls. The overall quality is really good, the program never hangs; it's a very good choice Pros 3CX is easy to install, never hangs and it has not any heavy load on your PC. Usually it starts automatically when you login in Windows. With 3CX you can make external and internal calls, using a VOIP Phone or simply your headphones (with mic of course) attached to your PC. From 3CX management dashboard you can create the internal numbers and the linked user, send welcome mails to make installation on client easier. On Client interface you have many option, you can set your audio devices, change your status (eg. available, DND, out of office...) and have a loog at logs (incoming and outgoing calls). In case of need you will easily find information on internet. Cons Some errors are a bit cheaty/tricky, but on internet you can easily fin the solution Review Source Response from 3CX May 8, 2024 Hello Sara, Thank you for sharing your positive experience with 3CX! We're happy to hear that the installation was smooth and that you find 3CX easy to use. Your feedback about the 3CX stability and call quality is greatly appreciated. MF Martin F. Sales Support Engineer Machinery Used the software for: 6-12 months ### "Unexpected we only came this far with telephone center software" September 22, 2022 2.0 Coming from a a conventional VOIP system, it surprises me the software VOIP versions looks so 2010 in functionality and quality. Pros Recording feature, easily copy-paste phone number or directly call them when phone number is marked. Cons Sound quality of the calls is horrible, lots of restarts needed to keep functionility up, calls are randomly abandoned/cut off, sometimes it does not let you pick the phone or transfer calls and a restart is needed (currently multiple times a day). Part of the problems could be related to our network, but surely not all. Also the fact is does not change status when you log out from windows or start up like in MS Teams is a missed opportunity. Also it does not detect of one is busy with an MS Teams or Zoom call, so regularly you can get double calls if you forget to adjust your status (also accounts they other way I have to admit). Review Source Response from 3CX October 14, 2022 Hi Martin, We are sorry to hear that your experience with 3CX was not the best. Audio quality issues however can be caused by many factors, most of which are not directly related to the software itself. To name some, depending on how you used our system, this could have been caused by insufficient bandwidth or bad WiFi reception, faulty or low-quality headset/handset, insufficient server hardware where 3CX was installed, and more. We would like to suggest you give the system another spin around the block and if you run into similar issues, come in contact with us via our forums or our Support Department to investigate the cause of your issue properly and help you come up with a solution. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.