# Page 5 | 3CX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is 3CX the right Call Center solution for you? Explore 465 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158704/3CX/reviews --- 3CX 4.4 (465) [View alternatives](https://www.capterra.com/p/158704/3CX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of 3CX ## Showing most helpful reviews Showing 101-125 of 465 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SF Sarah F. Tierärztin Veterinary Used the software for: 1-2 years ### "Viele Funktionen - kompliziert in der Nutzung" December 12, 2022 3.0 Zum Teil gut, aber mit Verbesserungspotential in Anwendung und Nutzung Pros Dass ich sowohl vom PC, Handy als auch vom Festnetzteil telefonieren kann und eine Rufliste übergreifend sichtbar habe, finde ich gut. Wenn man über die Kontaktliste geht, sieht man auch direkt, wer gerade telfoniert und kann warten bis die Leitung wieder frei ist. Cons Ich finde die Einstellungen sind nicht wirklich selbsterklärend. Ich muss nicht oft mein Telefon weiterleiten, wenn ich es muss, weiß ich nicht mehr, wie das funktioniert und finde es auf Anhieb auch nicht. Dann lasse ich doch eben die Telefonate ins leere laufen. Ich denke, meine Telefonsoftware kann noch viel mehr, aber wenn man keine Stunden in das Handbuch verschwenden möchte, ist es schwierig, diese Funktionen zu nutzen. Die App auf dem Smartphone funktioniert teilweise nicht wirklich. (Entgangene Anrufe werden nicht angezeigt o.ä.)Dass man selber weiter geleitet wurde, sieht man leider nicht auf dem Telefon. Das war bei der Anlage vorher schöner, da konnte man auf dem Display erkennen, dass man nicht mehr Kollegin A anruft, sondern auf Kollege B geleitet wird. Findige Personen konnten dann direkt auflegen. Jetzt kommt es auch schonmal vor, dass man direkt anfängt zu Sprechen und irgendwann erst merkt, dass gar nicht derjenige dran ist, den man wollte. Der Angerufene sieht auch nicht mehr, dass das Telefonat von einer anderen Person kommt und meldet sich dementsprechend so, wie wenn man sich meldet, wenn man davon ausgeht, dass der Anrufer weiß, wessen Nummer er gerade anruft - auch mal ohne Namen. Review Source AP Andreas P. owner Computer Networking Used the software for: 2+ years ### "phonesystems do still excist and usability ontop" July 5, 2022 5.0 3cx is small or big companies the best option possible also customers not wanting to use cloud telephony 3cx still provides option to have on-prem solution Pros full featured phone system with no extra costs. possibility to have cloud deployed, private cloud or even on-premise! Cons some features are still in beta but they are already active and communication when issues rice is closely followed by support to have them asap out of beta. Alternatives considered [Voys](https://www.capterra.com/p/205434/Voys/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing 3CX for calling 3cx and in full lockdown and performance issues with 3cx we went for zoom for the online meetings Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) to many bugs and price Review Source Response from 3CX July 11, 2022 Hello Andreas! Thank you so much for taking the time to share your feedback with 3CX. We're delighted to hear you found 3CX to be of great use for your business during the lockdown. VR Verified Reviewer Funzionario commerciale Telecommunications Used the software for: 2+ years ### "Rivoluzione 3cx" April 27, 2023 5.0 Pros Facilità di utilizzo e molto intuitivo, un vero gioiellino come applicativo del genere. Cons Un po’ il prezzo e il fatto che sporadicamente fritza Review Source Response from 3CX December 15, 2023 Thank you for your review. It's great to know you see 3CX as a real gem! On the topic of pricing, we'd like to point out that 3CX offers very competitive rates, starting at $0 per year, making it a cost-effective choice. Thanks for using 3CX! Alejandro P. Security Manager Accounting Used the software for: 1-2 years ### "Softphone very dependent on technical service" October 26, 2022 4.0 It is not very intuitive and users end up reverting to mobile. Technical support takes a long time to provide solutions. Pros The price is relatively inexpensive above a certain number of licenses. As we use it to replace the mobile lines and to be able to call customers, we considered making the change. Cons Technical support is quite bad and is necessary to deploy updates. It is necessary to configure a VPN with a very complicated configuration in order to have access to the management server. Alternatives considered [Asterisk](https://www.capterra.com/p/60249/Asterisk/) Reason for choosing 3CX Both the integration and the support is done from Spain and we understood that it would be much easier to manage. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Due to cost issues, the Microsoft & Telefonica (Spain) integration was very expensive, especially with international calls. Review Source Response from 3CX November 7, 2022 Hi Alejandro, we're very sorry you had issues with support. We recommend you opt for a 3CX system hosted by 3CX for easy setup and configuration. VR Verified Reviewer Tecnico informatico Computer & Network Security Used the software for: 2+ years ### "3CX CENTRALINO CLOUD SOLUZIONE da 2 a 500 interni" February 6, 2023 4.0 nel complesso è un ottimo prodotto Pros semplice, facile, comodo e molto pratico Cons a volte l'audio è basso ma dipende dalla qualita' banda Reason for choosing 3CX recensioni e assistenza Review Source Response from 3CX January 9, 2024 Hello! Thank you for your review. It's great to hear that you consider 3CX a great product. We appreciate your feedback and are committed to continuous improvement. Thanks for using 3CX! FA Fabruzio A. Technician Information Technology and Services Used the software for: 1-2 years ### "3CX a good VOIP Software " May 15, 2024 4.0 VOIP is widely used today, so we needed a software to manage our calls. We choose 3CX for its reliability and its ease of use, anyone will quickly learn to use 3CX. A really good product, worth the price. Pros I use 3cx at work to make and receive phone calls. The audio quality is good and the program is easy to set and configure. In the "mini pop-up" dashboard you can have a look at the other users and their status, make internal calls and forward the external calls. You can set your status from available to e.g. away or DND just with a click. I use 3CX mainly with headphones, setting the audio is quick and the call quality is good (obviously your line should be fast and stable enough). The program is automatically launched during windows startup and stays minimized in the task bar. Cons Nothing to report, it works fine, the interface is simple and clear and I like the way was made. Review Source Response from 3CX May 20, 2024 Hello Fabruzio, Thank you for your detailed review! We're happy to hear that you find 3CX easy to set up, configure, and use for managing your calls with good audio quality. Your positive feedback on the user-friendly interface and functionality is much appreciated. VR Verified Reviewer Gerente Market Research Used the software for: 2+ years ### "Es el mejor sistema de gestión de llamadas que he conocido" August 21, 2021 5.0 Generalmente lo uso para hablar con clientes, proveedores y con muchos de mis contactos de trabajo y pues se ha vuelto una herramienta totalmente fundamental Pros Dentro la empresa que trabajo 3CX siempre ha sido la herramienta de trabajo principal para los agentes, además, los mandos medios atendemos nuestras llamadas con él y realmente me parece muy fácil de usar, precisamente es lo mejor de todo. Cons No le encuentro ningún contra aunque me gustaría poder modificar mi tono, recibo muchas llamadas al día y a veces me resulta un poco molesto. Review Source Response from 3CX October 18, 2021 Hi there. Thank you for sharing your experience with us. We are glad to hear that 3CX has become a fundamental tool for your day-to-day business. AF ALEXANDER F. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Serves small businesses very well for free." January 18, 2020 5.0 In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses. Pros • It is free. • Assists in the company's internal communication. • It is always updated with improvements. • Ease of receiving and transferring calls. • Ease of configuration and installation by the end user. Cons • We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application. Switched from [Bria](https://www.capterra.com/p/158718/Bria/) Technical problems with the tool, where the company took the decision to discontinue with the tool and acquire another one. Review Source Response from 3CX January 20, 2020 We are sorry to hear that you had codec issues. Can you explain which codec was used and what issues it created? Codecs work using the SIP Offer - Answer model - a standard in SIP used for the update of session dialogs. This means that when a codec is offered by one endpoint (phone), and the receiving endpoint answers "no available codec" then a codec exchange occurs where both endpoints try to find one common codec (language) to use for their media. Like this every call is serviced and has more chances to get 2 way audio. It is important to tell us which codec you tried to use. Because firstly, we might have an issue to investigate or we might also give you an alternative codec you can use. We support all major codecs so I am surprised how the company that serves you recommended that you change the whole app. Nonetheless, thank you for your feedback. I will forward this to the development team. CR Christian R. CEO Computer Hardware Used the software for: 1-2 years ### "Kritische Partner werden einfach rausgeworfen " May 2, 2023 3.0 Sehr überhebliche Unternehmensstruktur und offensichtlich wird das System und die Produktpalette ohne wirklichen Plan vertrieben. Pros Grundsätzlich eine relativ modern wirkende Admin- und Weboberfläche. Cons Steuerung von Tischtelefonen teilweise und nach Updates nicht mehr richtig möglich. Es gibt zwar mittlerweile vier verschiedene PC-Apps, aber keine bietet alle Funktionen! DECT-Telefone sind relativ unpraktisch nutzbar, viel feine Anpassung für angeblich kompatible Endgeräte nötig. Softwarefunktionen und Sprachansagen wirken teilweise nicht bis zu Ende gedacht.Als wir und mehrfach kritisch geäußert haben, gab es einen seltsamen Anruf von 3CX aus Hannover und es wurde uns mitgeteilt, dass wir ab sofort 3CX Partner mehr sind. Auf die genauen Gründe wurde sachlich nicht eingegangen. Das vorgehen finde ich äußert unprofessionell und sehr unseriös! Wir suchen uns nun einen seriöseren Telefonanlagen-Partner. Review Source MD Matthew D. Program Manager Computer Software Used the software for: 2+ years ### "3CX - The Softphone that works" January 10, 2020 4.0 The day to day operation is more streamlined and at a management level, it helps keep track of those taking calls on out various teams. It also allows us to be away from our offices but take the mobile app with us and get our VM's via email... all positives and allows us to be more attentive. Pros 3CX has made it easier to maintain our calling network and allows us to bring its features outside of the office which aids in our day to day. The phone dial pad it self is very user friendly and the software it self has a very ease of use feel to it. As a manager it is nice to view, listen and transfer my teams calls on the fly - the logging system also allows me to keep track of activity within my teams. Cons Not a ton of cons to be honest, there are some issues of delays from when you ask for a function (click delay) like looking up a contact from the address book and clicking to call the contact, sometimes there is a bit of a delay. The product could use a bit of a refresh look, but overall the ease of use and user friendly Softphone does hit it's marks. Alternatives considered [Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) Reason for choosing 3CX As I understand it, it was about the features available and overall value of the product we were getting - the user interface were also big reasons. Review Source Response from 3CX January 15, 2020 Thank you for your feedback. We are delighted that 3CX is proving to be a useful tool in your organisation. RP Richa P. Manager Civil Engineering Used the software for: 2+ years ### "Good software for online calling and team calling " January 26, 2024 4.0 I would say it has been satisfactory for the price and limited use Pros Wase of use, good functionality and reasonably priced Cons Desktop app is a bit clunky, stops working intermittently and need IT people to fix it Review Source Response from 3CX January 29, 2024 Hi Richa! Thank you for your review. We're glad to hear you find 3CX easy to use, functional, and reasonably priced. We've recently introduced a new Windows Softphone offering a smoother experience. You can learn more about it here: https://www.3cx.com/user-manual/windows-softphone-app/ We hope this makes your 3CX experience even better! David L. Telephony Software Engineer Telecommunications Used the software for: 2+ years ### "Effective Phone System For Small, Simple Offices" January 24, 2019 3.0 For under 50 extensions and without any special functionality, 3CX is a very user-friendly platform. However, for any project that requires any custom functionality, 3CX will simply not be able to offer help. Pros The 3CX installer on both Linux and Windows is incredibly easy to use and users can go from nothing to a fully-featured phone system in less than 20 minutes. Once installed, the user interface is very clean and straightforward. The 3CX Softphone that can be installed on Windows and mac computers pairs effortlessly with 3CX provisioning files. Cons 3CX offers very little customization outside of the user interface, and commonly phone system managers will be simply unable to perform more-complex call routing. As an example, dynamic outbound routes are simply not possible outside of the overly-simple Outbound Routes tab, and you are limited to only prefix, length of destination, and from extension. Compared to FreePBX and FusionPBX, the ability to customize 3CX is almost non-existent. 3CX Support will 100% of the time deflect any technical issues to the carrier, and after numerous ticket responses later, they will finally admit to being able to help. SIP SRV records are completely broken and not compliant with the SIP RFC. It's hilarious how catastrophic this lack of functionality is. Faxing is completely broken. It will be a complete nightmare if you attempt to run T.38 faxing over a 3CX phone system. Review Source Ryan G. Assistant Manager Information Technology and Services Used the software for: 2+ years ### "The best VoIP phone system for small businesses" November 29, 2019 5.0 We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup. Pros The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares. Cons Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily. Review Source Response from 3CX November 29, 2019 Sincere thanks for your feedback. FS Falak S. Network Administrator Computer Networking Used the software for: 1-2 years ### "Easy to Use PBX for Small to Medium Businesses " August 22, 2023 4.0 Best Cloud PBX Used with Good Quality Service and easy to use. Pros 3CX Self Hosts a PBX and thats the best Part. No need of a Seperate Server. Everything is under 3CX and all the internal features of a PBX are very easy to use and manage. Morever its free for small communication systems Cons SBCs - Session Border Controller are one thing that sometimes causes an Issues. Review Source Response from 3CX August 23, 2023 Hi Falak. Thank you very much for naming 3CX the Best Cloud PBX Used with Good Quality Service and easy to use. We couldn't be happier seeing customers being so satisfied. Also, super glad that 3CX has been an easy-to-use tool for your Small to Medium Business. JM Joao M. Administrateur Système et réseau Computer Networking Used the software for: 1-2 years ### "3CX bon " August 8, 2023 4.0 Pros Possibilité d'utiliser notre système de téléphonie sur plusieurs plateformes et facile à utiliser Cons Les téléphones perdent souvent la configuration et logiciel ne lance pas un redémarrage automatique. Review Source Response from 3CX August 10, 2023 Hi Joao, thanks for taking the time to review 3CX! For the issues you are having with configuration and automatic reboot, you can reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email: customers@3cx.com Alternatively, feel free to seek some advice in the forum community where you'd be able to share more details of the issue: https://www.3cx.com/community/ DM Donata M. Agent de reservation Leisure, Travel & Tourism Used the software for: 1-2 years ### "Avis sur le logiciel 3 CX" November 16, 2023 5.0 J'utilise quotidiennement dans mon travail aussi bien la téléphonie que le chat très bonne communication avec les équipes logiciel très pratique Pros Le logiciel est très simple d'utilisation très pratique Cons Il n'y a pas tout fonctionne très bien logiciel très pratique Review Source Response from 3CX December 15, 2023 Hi Donata, thank you for your positive review! We're glad you find 3CX software easy to use and convenient for telephony and chat. It's great to know that it facilitates good communication with your teams and proves to be a useful tool in your daily work. Genesis G. Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "3CX Review" March 4, 2023 5.0 Pros Easily integrate with existing business process and customers. Cost savings and mobility. Cons Sometimes errors trying to open the platform and it can be slow. Review Source Response from 3CX April 11, 2023 Thank you for taking the time to share your positive feedback about 3CX. We're thrilled to hear that you've had a positive experience with our system and appreciate you highlighting 3CX's ability to easily integrate with existing business processes and customers. Andreas L. Owner Telecommunications Used the software for: 2+ years ### "3CX - The most complete IPPBX on the market today" December 11, 2019 5.0 It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid. Pros When an IPPBX is able to run off of an Intel NUC and provide full call center functionality, CRM integration, soft client via WebRTC mobile client with ZTP integration with the leading IP phones and be set up literally in 10 minutes ... not sure how you can beat this ! Cons It has more to deal with their partner levels and it constantly changing along with the support they provide to resellers when quotas are not hit that has become a concern. Communication for license renewal has gone directly to end users instead of the reseller of record that has soured the community. Alternatives considered [Switchvox Phone System](https://www.capterra.com/p/159077/Switchvox/) Reason for choosing 3CX Pricing and cloud hosting on AWS and Azure Review Source Response from 3CX January 2, 2020 Thank you for your positive feedback. This is greatly appreciated. VR Verified Reviewer Software Developer Consultant Information Technology and Services Used the software for: 6-12 months ### "3CX virtual phone" February 13, 2023 4.0 Pros La possibilità di usare il software come telefono virtuale semplifica il lavoro da remoto per persone il cui lavoro richiedeva l'utilizzo di un telefono fisso, permettendo un facile work from home Cons La configurazione di una utenza non è banale e spesso richiede l'assistenza di un amministratore di sistema per spiegare i passi all'utente Review Source Response from 3CX January 9, 2024 Hello! Thank you for your review. We're glad to hear that 3CX's virtual phone capability is simplifying remote work for you. Regarding the setup of user accounts, we have guides available on our website that detail the steps for creating extensions and setting up user accounts. You can find it here: https://www.3cx.com/docs/manual/create-extensions/. These resources are designed to make the process more user-friendly. nT natia T. FinancialOfficer Retail Used the software for: 1-2 years ### "Simplifies comminications." December 18, 2023 5.0 Overall 3CX is very useful software that is irreplaceable for me. Pros I use 3CX daily because i have to contact colleagues during working process. 3CX is my right hand that saves my time a lot. It is really easy to use. Configuration is easy as well. Cons Sometimes during transferring a call it freezes and i have to reload it. Review Source Response from 3CX December 20, 2023 Hey Natia! Thank you for your review. We're pleased to hear that 3CX is a vital tool in your daily work, saving you time and proving easy to use and configure. About the freezing during call transfers, this might be due to several factors. We recommend reaching out to 3CX system administrator in your company to investigate this issue. It's great to know that overall, you find 3CX very useful and irreplaceable! :) SF Sara F. Supervisora Financial Services Used the software for: 2+ years ### "Software telefónica " June 6, 2023 5.0 En general es una herramienta de fácil uso para cualquier usuario en cuanto a temas de llamadas, lo utilizamos para las llamadas salientes de callcenter Pros Realmente es un software habilitado mediante una extension a la telefonía para uso interno entre agentes, sirve para realizar llamadas al exterior, teniendo una extensión ligada al usuario. Cons Que las llamadas se graban pero quedan guardadas unicamente en la computadora del usuario y no queda compartida de manera Review Source Response from 3CX June 13, 2023 Thank you for the great review, Sara! We are glad to hear that you like the ease of use of 3CX, and finding it useful for your call center. Arnold K. Développeur logiciel Wholesale Used the software for: Less than 6 months ### "Un logiciel de VoIP incontournable" August 20, 2023 5.0 Pros Sa prise en main facile qu'on soit débutant ou professionnel. De plus ses couts sont abordables. D'autres part, il propose des applications mobiles et web qui permettent de rester connectés et de collaborer à distance. Cons \- La complexité de la configuration et de la maintenance du système, qui nécessite des compétences techniques avancées ou l'intervention d'un prestataire externe.- La compatibilité limitée avec certains appareils ou opérateurs, qui peut entraîner des problèmes de qualité ou de fiabilité des appels. Review Source Response from 3CX August 22, 2023 Hi Arnold, thank you so much for taking the time to review 3CX! We are glad to hear that you enjoy the ease of use of 3CX and its affordable price. You can find more helping material around configuration here: https://www.3cx.com/docs/ And in case you need technical assistance you can easily locate your nearest official Partner here: https://www.3cx.com/ordering/find-reseller/ VR Verified Reviewer customer service Banking Used the software for: 1-2 years ### "Awesome experience for tele company " March 8, 2022 5.0 Manging a lot of calls will be so difficult without software that will allow you to get back to them when you need it and like 3CX solved this issue perfectly Pros The best thing about 3CX is that it will allow you to manage your calls quilty easy Cons I would say the only issue I face while using this program is that you need some time to adapt it Review Source Response from 3CX March 10, 2022 Hi there! Thank you so much for sharing your experience with us. We're glad to hear you're satisfied with 3CX and it helps you manage your calls easily. AB Antonio B. Tecnico Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Il centralino Cloud che cercavamo" April 1, 2023 4.0 Siamo passati da un centralino tradizionale a 3CX consigliati dal nostro nuovo fornitore di software gestionale che ci ha proposto l'integrazione con 3CX nel CRM. Non pensavamo che fosse così importante e utile. Abbiamo fatto dei notevoli passi in avanti nella gestione della comunicazione unificata e adesso possiamo gestire tutto: chiamate, conference, webinar, chat in un unico strumento. Un prodotto ottimo e a costo contenuto. Pros installazione e configurazione veramente semplice ed intuitiva, App mobile funzionale, stabile e con ottima qualità e stabilità audio, video conference di alta qualità. Cons Le funzionalità previste tramite API sono poche. Sarebbe inoltre utile poter fissare un limite massimo temporale per la chiamata in Entrata per gestire quei servizi in cui esiste un limite temporale alla chiamata. Review Source Response from 3CX January 9, 2024 Hi Antonio. Thank you for your review of 3CX. We're pleased to hear about the ease of installation and functionality and the high-quality audio and video conferencing features. It's great knowing that the switch from traditional PBX to 3CX, integrated with your CRM, has significantly enhanced your unified communications management! In regards to API - we'll be seeing more functionalities through API in V20. Thank you for choosing 3CX and for sharing your positive experience. Panagiotis B. CTO Telecommunications Used the software for: 2+ years ### "PBX For the masses" October 4, 2019 4.0 Communications for small inbound call centres, bussiness communications, remote workers extensions. Pros Easy of use. Easy to administer. Easy to setup. Great documantation. Phenomenal integration with the client both on CTI and softphone modes. Out of the box adequate integrations with popoular3rd party software. Cons Lack of features. A lot of unnesesary changes from version to version. License model is unstable changes almost every other month. Tool for creating complex senarios apart that it doesnt follow the PBX updates is a joke. Lack of outbound fax solution Reason for choosing 3CX The main reason fro the choise of 3CX is the integration with the client and the integration with CRM. Apart of that technically it lacks a lot of features that even the Open Source solutions give out of the box. Review Source Response from 3CX November 13, 2019 Your feedback is very important for us to improve on in future builds. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.