# Page 6 | 3CX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is 3CX the right Call Center solution for you? Explore 465 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158704/3CX/reviews --- 3CX 4.4 (465) [View alternatives](https://www.capterra.com/p/158704/3CX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of 3CX ## Showing most helpful reviews Showing 126-150 of 465 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Michael S. Administrator Luxury Goods & Jewelry Used the software for: 1-2 years ### "3CX" November 23, 2023 5.0 Pros §CX ist einfach in Betrieb zu nehmen und leicht zu verwalten, dabei gibt es jede Menge Funktionen, wie in großen teuren Telefonanlagen Cons Der Support erfolgt ausschließlich per Forum, entsprechend muss man selbst wissen was man tut Switched from [NX](https://www.capterra.com/p/232212/Siemens-NX/) das Preis-Leistungsverhältnis sowie das Bedienkonzept Review Source Response from 3CX December 15, 2023 Hi Michael! Thank you for your review. We're glad you find 3CX easy to operate and manage and appreciate its wide range of functions similar to larger systems. 3CX forum is a great place for advice and troubleshooting, but it's not the only way to get support. We also offer direct assistance through 3CX Support tickets and our global 3CX Partner base, especially for complex issues. If you need further help, please contact our Customer Service team, and they will provide the necessary guidance. Nancy A. Technical Customer Care Representative Utilities Used the software for: 2+ years ### "Getting in Touch with Fellow Colleagues and Clients" May 30, 2021 4.0 3CX is used on both phones and pc which means a user can have it on the move or in a specific working area. The software has a lot features in one place that assist in communication. Pros The software is good with organizations. I use it in the organization making outbound and taking inbound calls from both clients and colleagues. 3CX also has features like call transfers and call conferencing enables a link between different parties. Cons As any other software there are some issues. The system crashes sometimes and communication is cut affecting the organization. The system cannot work with just any kind of internet connection the software will not work properly. Review Source Response from 3CX June 24, 2021 Hi Nancy and thanks so much for your positive feedback! We really appreciate you taking the time out to share your experience with us. If the crashing issue persists, we'd encourage you to contact our customer support or seek consultation in the 3CX Forum. VS Vikram S. Junior Superintendent Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Improve communication and collaboration with 3CX" March 2, 2023 4.0 Overall, I would highly recommend 3CX to businesses of all sizes looking for a powerful and feature-rich business phone system. Pros The 3CX software offers a range of advanced features such as call recording, video conferencing, and CRM integration, making it a comprehensive solution for businesses of all sizes. Cons 3CX may be too complex for smaller businesses or those with limited IT resources and some users may find the initial setup and configuration process to be challenging. Review Source Response from 3CX April 11, 2023 Thank you so much for your review of 3CX! We're delighted to hear that you found our system to be a comprehensive solution for businesses of all sizes, with advanced features like call recording, video conferencing, and CRM integration. We appreciate your feedback regarding the initial setup and configuration process. Our team is constantly looking for ways to improve and make the process easier for our customers, particularly for those with limited IT resources. That's why we were excited to introduce you to 3CX StartUP earlier last year, a simpler version of our product that's perfect for smaller businesses! It offers all the basic features you need, with a setup process that is as easy as it can get! We're glad that you would highly recommend 3CX to other businesses, and we're proud to have you as a satisfied customer. Thank you for choosing 3CX! MV Marco V. Tecnico Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Sistema di comunicazione unificata eccellente" March 26, 2023 4.0 Utilizziamo 3CX come sistema di comunicazione unificata da quasi 2 anni. Utilizziamo prettamente le funzioni di PBX, Video Conference, Webinar e chat. Il sistema è veramente ben fatto, semplice da configurare e da utilizzare. La connessione è stabile anche nelle video call con molti utenti collegati e la qualità audio è veramente eccellente. Lo abbiamo collegato al CRM del nostro software gestionale tramite API e ci sta aiutando molto nel tracciamento delle chiamate di sviluppo e assistenza clienti. Pros facilità di configurazione ed utilizzo, funzioni complete per uso aziendale e non, App mobile da poter utilizzare in mobilità come in ufficio. Cons Sarebbe utile avere più funzioni di interfacciamento tramite API Review Source Response from 3CX January 9, 2024 Hi Marco! Thank you for your positive review and for using 3CX as your unified communications system for the past two years. We're pleased to hear about the ease of configuration and use and the functionality of our mobile app. Your feedback on expanding API interfacing functions is appreciated, and with V20, we'll have more API functionality available! It's great to know that 3CX's stability and audio quality in video calls and integration with your CRM are significantly benefiting your development and customer support. Thanks for sharing your experience. VR Verified Reviewer Direttore marketing Computer Software Used the software for: 1-2 years ### "Ottimo servizio per gestire le telefonate" May 11, 2023 4.0 Pros Facile da utilizzare e molto utile soprattutto per rispondere anche da cellulare alle telefonate ricevute sul numero fisso dell'ufficio. Cons Potrebbe essere migliorato un po' qualche funzionalità nel backend da desktop per facilitare la configurazione iniziale. Review Source Response from 3CX December 15, 2023 Hello! Thank you for your review. We're glad you find 3CX easy to use and helpful for managing calls on your office landline from a mobile phone. We also appreciate your feedback on the desktop backend functionality and the initial setup process and invite you to share this in our dedicated forum section at https://www.3cx.com/community/forums/3cx-ideas/. Ideas that receive community upvotes might be considered for future development. VR Verified Reviewer Team admin Information Technology and Services Used the software for: 2+ years ### "Great incoming and outgoing calls system" May 9, 2022 4.0 Great software that helped us receive calls or make calls to our customers although support team is in another region. Pros Easy to use voip service. Use it for incoming and outgoing calls easily. Recording calls, showing missed calls log, easy to audit. Cons Sometimes connection might affect call quality. Review Source Response from 3CX May 13, 2022 Hi there! Thanks for your feedback. We're glad to hear that you're finding so many good different use cases for 3CX! HM Hlengiwe M. Business Analyst Civil Engineering Used the software for: 6-12 months ### "Low-Cost Phone System " May 12, 2023 5.0 Even those without technical expertise can readily use the software's functions because of how user-friendly it is. The system provides numerous communication channels, including audio, video, and chat. Pros Infinite extensions and best mobile app. It is very easy to manage, CRM connectivity, Google and Microsoft integration, and more can be created with the 3CX Call flow Design app Cons It becomes slow if there's more people on the network using it at the same time, it disconnects and you end up thinking it's the person on the other side of the line who dropped your call but no, it actually disconnected on your side. Review Source Response from 3CX May 15, 2023 Hi there and thank you for sharing your positive experience with 3CX! We're happy to hear that you love the ease of use and we're even happier that 3CX meets all your business needs. Hope you have an excellent day! VR Verified Reviewer Software developer Computer Software Used the software for: 2+ years ### "A good job partner" December 7, 2022 3.0 Pros i like the ease of use and the quality of the service, i never have call problems Cons The installation is not clearly, the chrome extension crash many times and the UX and UI is old Review Source Response from 3CX January 2, 2023 Hello! Thank you so much for taking the time to share your feedback with us. We're delighted to hear you found 3CX easy to use and have no problems! VR Verified Reviewer 会社員 Chemicals Used the software for: 2+ years ### "テレワークには必要不可欠" December 27, 2022 4.0 Pros コロナ禍になり、在宅勤務を始めるにあたり導入されました。最初は使い方に戸惑うも、慣れると問題なく使用できました。外出先でもiPhoneで電話を受けられ、またその電話を社内の他の人に転送することもできます。通話中や不在なども一覧で確認する事が出来ます。社内間の連絡もこれまで携帯や固定電話へ連絡をしていましたが、これになってからは内線機能を利用して簡単に通話することができています。 Cons 使い方に慣れるまでは、保留や転送に手間取ることがあります。 Review Source Response from 3CX January 2, 2023 Hello! Thank you for taking the time to leave us a review! We are glad to hear 3CX provides you flexibility to help your employees communicate on the go! MV Max V. Responsable Marketing Entertainment Used the software for: 1-2 years ### "3cx" September 18, 2023 4.0 Satisfaisant dans la mesure où l'utilisation est soft et la configuration n'est pas difficile Pros Le fait d'utiliser des smartphones dans le système de communication est très bien. Et la diffusion de la communication via un seul numéro de Téléphone Cons Le type de son n'est pas propre et claire il y'a très souvent des bruits Review Source Response from 3CX September 19, 2023 Hi Max! Thank you for your review on 3CX! For the issues you are having with sound, you can reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email: customers@3cx.com TM Tialee M. Administrator Financial Services Used the software for: 2+ years ### "User friendly" January 19, 2024 5.0 Pros This software is simple to use and the features are clearly displayed. Calls are displayed on made, missed or received in a call log. Cons The call recording is not accessable until 2 hours have past. Review Source SV Stefano V. Commerciale Information Technology and Services Used the software for: 1-2 years ### "Come stare in ufficio" October 7, 2022 4.0 Nella nostra azienda cercavamo un centralino VOIP che ci permettesse di essere indipendenti da una sede fissa. Abbiamo abbandonato il tradizionale centralino a linea fissa e siamo passati ad un centralino VOIP in Cloud. Riusciamo a ricevere le chiamate e a farle tra di noi anche quando siamo fuori ufficio grazie alla App mobile e riusciamo a scambiarci messaggi tramite la chat interna. La qualità della chiamata è ottima anche con poco segnale. Inoltre, grazie ai messaggi registrabili e alle regole di inoltro, riusciamo a gestire in modo indipendente tutti i reparti della nostra azienda. Pros Semplicità di configurazione, flessibilità nella gestione degli interni e degli instradamenti. Prezzo concorrenziale. App mobile funzionale. Funzioni da call center avanzate. Cons La chat è un pò lenta e carente di molte funzioni che ormai sono uno standard delle più diffuse App per chat. Servizio di assistenza a ticket a pagamento non proprio economico Review Source Response from 3CX October 17, 2022 Hi Stefano, We're really glad to hear about your experience with 3CX and appreciate your feedback! AF Alessandro F. Impiegato Machinery Used the software for: 6-12 months ### "3CX VoIP" February 11, 2023 4.0 Nel complesso è stato un ottimo supporto nel periodo di Smart working obbligatorio per sentirsi più connessi al lavoro e ai colleghi Pros Comodo come integrazione a Google Chrome durante l'utilizzo del PCOttimo l'utilizzo da smartphone quando non si è in ufficio Cons Qualche problema di programmazione con i numeri di telefonono interni all'azienda già esistenti Review Source Response from 3CX January 9, 2024 Hi Alessandro. Thank you for your review. We're glad to hear about the convenience of Chrome integration and smartphone usability. For the programming issues with internal company numbers, we recommend consulting with your IT department or reaching out to a local 3CX reseller for specialized assistance. They can provide the necessary support to resolve these specific challenges. It's great to know 3CX has been an excellent support during remote working periods, helping you stay connected with work and colleagues. Thanks for using 3CX! Amine A. Cfo Outsourcing/Offshoring Used the software for: 2+ years ### "Meilleur outil de voip" September 28, 2023 5.0 Pros Jai bien aimé les fonctionnalités de l'outil et la facilité d'utilisation Cons Le coût est relativement élevé c'est quand même cher Review Source Response from 3CX October 4, 2023 Hello Amine and thank you for your positive feedback on 3CX! We're glad to hear that you find the tool's features and user-friendliness appealing. Your feedback is appreciated, and we hope 3CX continues to meet your needs effectively. Chad W. Chief Executive Officer Used the software for: 2+ years ### "As a VoIP service provider we have tried them all" April 1, 2018 5.0 Reliable phone system Pros 3CX is very feature rich that is constantly improving every day. The top pro is its rock solid reliability. VoIP is rather mature at this point but its not without its problems - particularly network based problems. 3CX successfully eliminates these with the use of a border session controller. Cons Support can be very expensive if not purchased through the proper channel partner. Company refuses to heed directional input and new "ideas", they have their path defined. As far as VoIP is concerned these cons can really be said about any PBX, so don't take these as 3CX specific. You wont find anything better than 3CX - trust me we have spent a lot of resources trying. Review Source DZ Dar Z. COO Management Consulting Used the software for: 2+ years ### "Finally found something we can rely on." March 10, 2016 4.5 Pros We have been using 3CX Phone System Professional Edition for almost 3 years now. After a series of non-starter with other brand name phone systems we stumbled across 3CX. We were initially turned off that it was Windows based however this has turned out to be a HUGE benefit. Not only can we use are existing utilities and subscriptions to do backups, screen sharing, maintenance, etc, but our employees were immediately comfortable making changes and other maintenance. 3CX Phone System has features like Web Conferencing, built in screen sharing, free smart phone applications that were not initially a buying consideration for us but have become some of the most valuable and powerful parts of 3CX - and they continue to improve and release more of these valuable feature rich tools - at no additional cost. The licensing model is unique from any other phone system we've used. 3CX is licensed based on Simultaneous calls rather than total extension or lines. While the pricing is very good, its particularly good for larger offices or public spaces where extra phones are required in places they will receive little use. Other systems require you to pay full license cost for these low use phones but with 3CX, there is no extra cost. Cons I've noticed they are too innovative. Where most other phone system are quite stagnate and only release bug fixes, 3CX regularily release new features and is constantly improving capabilities. We have been seeing at least 2 service packs a year, each which represents leaps forward in features and capabilities. They can be ignored, though we've invested into learning and building on them Review Source Jeremy K. Owner Design Used the software for: 1-2 years ### "Easy to use, no hassle PBX system with enterprise reliability and small-business ease of use." March 8, 2018 4.0 Pros First off, this software successfully allows for administrators to set up multiple incoming SIP trunks from one provider. Predecessors such as Trixbox and Asterix had trouble implementing this feature without extensive customization. If you are looking for multiple trunks, this is the software for you. Other options are the usual fare for a PBX - it's essentially everything users have come to expect from Trixbox or Asterix or other FreePBX software. The beauty is in the execution, though, as it takes almost no time to set up a system using this software. Cons Base licensing does not include some of the more advanced features that would set this apart from other software options. The need to pay for more trunks feels like a natural pay-gate, especially considering how much this feature is requested in DIY PBX communities. Review Source vL valerian L. Support Accounting Used the software for: 1-2 years ### "An integral part of the activity." December 14, 2023 5.0 Overall my job is greatly depending on 3CX. There is no day without it. Pros 3CX is easy to use. I can call within the organization as well as on mobile numbers. I receive calls as well. The quality is good. Works perfect. Cons No negative side. It simply does job well. Review Source Response from 3CX December 15, 2023 Hello Valerian. Thank you for your great review. It's lovely to hear that 3CX plays an integral role in your daily activities and that you find it easy to use for both internal and external calls. Thank you for choosing 3CX! :) KE Keth E. Software Engineer Retail Used the software for: Less than 6 months ### "A lot of bang for the buck, easy to setup, easy to admin." August 15, 2017 5.0 The ability to easily setup phones and manage the PBX, things like doing a scheduled backups, can easily restore a backup if needed, ability to manage calls, extensions, users, etc. Setting up routing, hunt groups, setting up extension groups, setting up open/closed schedules, voicemail, conferencing, web conferencing, and the list goes on. The product is quite intuitive as well. Pros I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more. Cons So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out. Review Source BM Bongiwe M. HR Admin Mining & Metals Used the software for: 1-2 years ### "Home Office" June 25, 2021 4.0 I absolutely love this software ,it has made life easier should I be not in the office or not even on my desk. I don't miss any calls because they come directly to my cell phone . Pros I like that even if Ima not at the office ,all calls transferred to my extension are diverted to my cellphone because of this app. Cons Your WIFI connection has to be very strong when making use of the software or else the network dips and calls hang. Review Source Response from 3CX June 28, 2021 Thank you so much for the glowing review, Bongiwe! We are happy to hear you have had such a great experience with 3CX. Have a nice week ahead! MM Mmathabo M. IT Administrator Information Technology and Services Used the software for: 1-2 years ### "Great Telephone System" November 16, 2021 5.0 Just had voice quality issue there and there, but it was on the settings and it was resolved. Pros During the first lock down when everyone was forced to work from work, we had 3CX Apps and making calls from home as if we are in the office. The App comes with the Instant Chat platform and Video Conference. It is cheaper to make phone calls from this system. Cons The Microsoft Teams integration hasn't really worked for me, thwy should fix the availability status sync - like when one is in a meeting. Review Source Response from 3CX November 18, 2021 Hi Mmathabo. Thank you for the 5-star review. Currently, the availability status is not implemented but as you can see in our blog post in the following link, it is one of the next things on our to-do list! https://www.3cx.com/blog/releases/roadmap-microsoft-365/ Keep an eye out on our blog post and hopefully, we can convince you to give it another try when we have implemented this feature! PB Perrine B. Responsable etudes Management Consulting Used the software for: 1-2 years ### "Avis 3CX" November 28, 2023 5.0 Pros Logiciel de téléphonie très pratique, qualité des appels, renvoi d’appel sur un téléphone portable Cons Interface et nombreuse fonctionnalités difficiles à appréhender sans formation Review Source Response from 3CX December 15, 2023 Hello Perrine, thank you for your review! We're happy you find 3CX practical and are satisfied with the call quality and forwarding features. Regarding the interface and features being challenging to understand, we encourage you to explore our user guides and documentation available on our website. These resources are designed to help make navigation and use of 3CX features easier. Alternatively, our Customer Service team is also available to assist you with any specific questions or guidance required. LD Lana D. Support Accounting Used the software for: 2+ years ### "My opinion" January 26, 2024 5.0 It helps make my work day easier. It provides excellent connectivity and support if any issue arises Pros 3CX is very easy to use. Installation and maintenance is simple. Cons 3CX often needs to restart. Also, as it is a call through Internet it will need a good internet service. Review Source Response from 3CX January 29, 2024 Hello Lana! We're glad to hear you find 3CX easy to use, with simple installation and maintenance. It's great to know that 3CX helps make your workday easier and provides reliable connectivity and support. Thanks for using 3CX! :) SH Sam H. Service Coordinator/Production Specialist Information Technology and Services Used the software for: 2+ years ### "3CX Phone for Windows - EndUser review" September 19, 2018 4.0 This system is pretty reliable from my end user perspective. The voice mails come to my inbox quickly which is nice. I would recommend this to anyone with a business of the size where I work, we have around 80 employees. Pros 3CX is easy to operate for me as I am an end user. I receive calls that are transferred to me and I rarely get any complaints that the call didn't make it to me or was dropped in the process. It is also easy to transfer calls to other people or call out by just typing the first couple of letters in the person's name. I can choose their extension or their cell phone if they are listed in our directory. Cons I have to restart the software from time to time because it will stop working. I also have some issues with the log of incoming and outgoing calls. I would like to be able to call someone right back if they just called and I don't have their phone number. Some calls are remembered and some are not, it seems random. I can see the number as it comes in but if I need to call that person back sometimes their number doesn't remain in the log, I do not know why. Review Source VR Verified Reviewer data analyst Accounting Used the software for: Less than 6 months ### "Cool call center application " November 13, 2022 5.0 I'm not complaining at all about this solution Pros 3CX is a software that helps entreprises to handle commercial activities. It's a super attractive collaborative space Cons Nothing negative with this software. its work perfectly Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Review Source Response from 3CX November 24, 2022 Hi, thank you for leaving such a positive review! We wish that your collaborative experience continues to be excellent! Similar Products Featured ## Related categories [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Call Center](https://www.capterra.com/call-center-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.