# Page 7 | 3CX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is 3CX the right Call Center solution for you? Explore 465 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158704/3CX/reviews --- 3CX 4.4 (465) [View alternatives](https://www.capterra.com/p/158704/3CX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of 3CX ## Showing most helpful reviews Showing 151-175 of 465 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LG Laura G. Consulente Management Consulting Used the software for: 1-2 years ### "L'ufficio in borsa" February 3, 2023 5.0 Pros La semplicità e le moltissime funzioni compresi i report che consentono di valutare la qualità della nostra reazione nei confronti dei clienti; ha cambiato i nostri ritmi di lavoro ottimizzando i tempi Cons niente, ci troviamo benissimo. sia da dekstop sia da app funziona tutto in maniera moto intuitiva; dal pannello amministratore le modifiche e le riprogrammazioni sono facilissime ed immediate. Review Source Response from 3CX January 9, 2024 Hey Laura. Thank you for your review. We're happy to hear about your satisfaction with 3CX. Thank you for choosing 3CX and for sharing how well it works for your needs! :) Jimmi N. Software Developer | Network Engineer Computer & Network Security Used the software for: 1-2 years ### "Great software that allows for above average PBX solutions that make communication efficient." April 16, 2018 4.0 Cost efficiency on international and local calls Pros Its communication medium (the internet) makes it easy for people to communicate despite geographical obstacles and the best thing is it doesn't charge for call roaming costs all you need is access to the internet and the software. The features such as conferencing, webinars, call centers , chat and voice mail allows for individuals or companies to operate seamlessly despite different geographical locations. Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you. Cons To get the licensed vendor partnership take a while but its worth it in the end. The limitations to making multiple outbound calls through one gateway makes becomes frustrating when 2 or more people try it at the same time. Review Source AM Alfredo M. Commerciale Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Il migliore, a mio avviso" February 28, 2023 4.0 Prima di 3CX avevamo un centralino telefonico standard, un sistema di video conference e un sistema per fare webinar. Adesso riusciamo a gestire tutto tramite un unico sistema e riusciamo a far convogliare tutta la comunicazione aziendale in un unico canale. Rispondiamo in mobilità ovunque siamo e la qualità audio è sempre ottima. Pros facilità di configurazione e installazione, possibilità di utilizzarlo per molteplici funzioni, App mobile moderna e veloce, qualità audio e video ottima Cons Non si può modificare l'immagine di sfondo nelle conference video Review Source Response from 3CX April 11, 2023 Hi Alfredo! Thank you for your review of 3CX. We're thrilled to hear that you find 3CX the best, with ease of configuration and installation, the ability to use it for multiple functions, a modern and fast mobile app, and excellent audio and video quality! We appreciate your feedback regarding the inability to change the background image in video conferences. Our team is continuously working to improve our system and adding new features to meet our customer's evolving needs. Your feedback is valuable to us, and we'll take it into account for future updates. Thank you for choosing 3CX and we look forward to continuing to serve you! Jordan D. IT Manager Consumer Goods Used the software for: 2+ years ### "Adaptable and Progresive" October 8, 2018 4.0 I have managed 3CX for my company for over 6 years. During that time we have gone from hosting the PBX on Windows to Hosting on a Digital Ocean Linux VM. 3CX is much more stable on Linux. With a variety of hosting options, you should be able to fit 3CX to your environment and wallet size. Even having an always on backup server is an inexpensive, but necessary endeavor that will keep your employees and clients happy. 3CX is a very competitive option, with many PBX providers that I have queried not even wanting to attempt to compete against the 3CX PBX. Pros New Features added regularly inexpensive multi-platform mobile fully featured for call centers or standard business pbx High Available backup PBX Cons documentation can be outdated at times reporting is not the best Review Source NlS Nikki lou S. IT specialist Outsourcing/Offshoring Used the software for: 1-2 years ### "Review for 3CX" November 15, 2022 5.0 I am satisfied with the 3cx it is easy to deploy and so far we have had no problems with it Pros what I like the most about this software is that it's easy to set up, everything is user friendly Cons id like to add some features to 3cx like when the user calls there's a subtitle of the call like audio-to-text conversion Reason for choosing 3CX for testing Review Source Response from 3CX December 16, 2022 Hi Nikki, We greatly appreciate the 10/10 review and to see that you have had no issues with 3CX, and we hope it remains that way! PK Priyanka K. Associate Category Manager E-Learning Used the software for: 1-2 years ### "3CX review" April 13, 2023 4.0 It is a great tool to have as it provides the recording and data so it is good overall. Pros It can record your calls, transfer the call and you can search for the numbers available on your system as well. Cons It has issues that are resolvable, sometimes it doesn't work even if you have a good internet connection or the voice breaks a lot sometimes. Review Source Response from 3CX January 9, 2024 Hi Priyanka, thank you for reviewing 3CX. It's good to hear you value the call recording, transferring, and number search features. In regards to connectivity and voice quality issues, we suggest contacting a local 3CX Partner for expert assistance if these arise again. It's good to know that overall, you find 3CX a beneficial tool. Thanks for your feedback and for using 3CX! RC Riccardo C. Tecnico commerciale Information Technology and Services Used the software for: 1-2 years ### "Pienamente soddisfatti" October 10, 2022 5.0 Abbiamo cambiato il nostro centralino tradizionale optando per una soluzione VOIP Cloud e scegliendo 3CX. L'installazione e la configurazione è stata veloce e semplice. Grazie al programma apposito, abbiamo creato i flussi di chiamata per deviare le chiamate ai diversi reparti e grazie alle API siamo in grado di riconoscere se un cliente ha o no un contratto di assistenza e supporto telefonico già quando chiama. Abbiamo migliorato notevolmente la nostra operatività riducendo i costi, cosa che non è sempre facile. Pros Facilità di utilizzo. App mobile semplice ed intuitiva. Qualità della conversazione e facilità di trasferimento chiamate e gestione rubrica personale. Cons la chat è spesso lenta e non ha alcune funzionalità quali la modifica e l'eliminazione del singolo messaggio. Review Source Response from 3CX October 17, 2022 Hi Riccardo, thank you for sharing this great review! We are really glad that you enjoy using our product and that it is helping you improve the productivity of your business and reduce costs! At this point, we do not have editing or deleting features on our chat, as this would impact the chat logs. KM Kelsea M. Safety and Wellness Training Administrator Airlines/Aviation Used the software for: 1-2 years ### "Truly makes working remotely a possibility" February 6, 2020 5.0 3CX has been a game changer for how I manager my time and work schedule. I can quite literally be anywhere in the world and not miss a thing. I like how there is the option to put the function on "Do Not Disturb" as well, for times you want to disconnect. Pros For years I have had a flexible schedule which meant I was not always physically in the office. My concern was always that I was missing calls at my desk, or that the front desk personnel would have to forward the call to my cell phone. The 3CX software seamlessly patches my calls through AND shows the extension name and number the call is coming from. Cons When I downloaded the software onto my iPhone, it also downloaded all of my personal contacts, which makes it harder to search easily for my colleagues and increases the likelihood of mis-calling the wrong person. I use 3CX only for work, so I do not like having my personal contacts mixed in. Review Source Response from 3CX February 11, 2020 Thank you for your positive review. The new IOS version which we are working on, works as you described. The contacts section will only show contacts from 3CX (Work). Your personal contacts will not be mixed. This is how it is designed. In Android you have a filter - Show ALL, 3CX, Android. If you do not want Personal contacts, deny the permission and check the setting "Do not ask again". jG joanne G. ACCOUNTS Automotive Used the software for: 2+ years ### "3cx review" July 10, 2023 5.0 Pros ability to see who is on phone and to who easily and quickly. Cons Issues with re-routing a call if 1st option doesn't answer. Review Source Response from 3CX July 11, 2023 Hi Joanne, thanks for the review! Regarding the call routing issue you've mentioned, we will need some further details to be able to help, but in any case, our Forum would be a useful resource to check whether anyone has had a similar issue that has been resolved. https://www.3cx.com/community CC Chris C. Managing Director Packaging and Containers Used the software for: Less than 6 months ### "Added functionality and saved money" September 22, 2022 4.0 Our installation was smooth and the system has saved us money and improved our daily operations. We had some minor issues with dropping a call here and there initially but they were few and far between and I would write them down as teething issues that were promptly resolved. Pros The voip connection enabled us to integrate the system our Xapsys CRM system which helped make our sales team more efficient. Additionally with no individual call charges we make a large saving against our older line based system. Cons It's important to have a fast and reliable Internet connection and having good IT support makes set up much more smooth. Review Source Response from 3CX October 10, 2022 Hello Chris, thank you so much for taking the time to review 3CX. We are so glad to hear that 3CX installation has helped you save money and improve your daily operations! Daniel W. Business Technology Analyst Insurance Used the software for: 2+ years ### "Good Functionality" July 8, 2022 5.0 Pros Significant amount of customisation available and still easy for someone unfamiliar with VoIP products to use. Call quality is very good as with report generation Cons Some tasks such as changing extension numbers can be quite complex though this may be across all VoIP products. Review Source Response from 3CX July 11, 2022 Hi Daniel. Thank you so much for taking the time to share your experience with us! We value your input and are thrilled to hear how you've liked the ease of use of 3CX! We are also pleased to hear that you are satisfied with the call quality and the report generation feature. VR Verified Reviewer Vice President Of Technology & Operations Internet Used the software for: 2+ years ### "Best Value for VoIP and Web Conferencing" September 6, 2019 5.0 Pros It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform Cons It's less known so it can be confusing to employees or external participant Alternatives considered [Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/) Reason for choosing 3CX initially we chose 3CX because of the price and local experts. Review Source Response from 3CX November 13, 2019 Thank you for your positive feedback VR Valentina R. Commerciale Plastics Used the software for: 1-2 years ### "Ottimo centralino voip" December 25, 2022 4.0 Abbiamo scoperto 3CX grazie al nostro fornitore di software gestionale. Un sistema VOIP veramente completo e funzionale.Lo utilizziamo per le chiamate, per le video call, per i webinar e lo abbiamo integrato con il nostro CRM tramite le API.È veramente un ottimo prodotto e ci troviamo molto bene. Pros Qualità delle chiamate, parte admin semplice da utilizzare, flessibilità di configurazione, disponibilità App mobile ed API rest, uso in mobilità. Cons Manca la possibilità di cambiare lo sfondo delle videochiamate. Sarebbe utile estendere le funzioni disponibili tramite API. Reason for choosing 3CX 3CX è più completo e ha un servizio di assistenza presente e professionale. Review Source Response from 3CX April 11, 2023 Thank you so much for your kind words about 3CX! We're thrilled to hear that you find 3CX to be excellent and complete. We value your feedback about the ability to change the background of video calls, and we'll take that into account for future updates. OR Orlando R. IT Technician Information Technology and Services Used the software for: 2+ years ### "Best VoIP Solutions" February 18, 2026 5.0 Pros I like that we can configure a digital receptionist instead of hiring an actual reception to manage and direct calls. Cons The Microsoft integration doesn't work in real-time for Microsoft Teams availability status, and Microsoft profile pictures can't be managed from admin console unless it is auto populated using Microsoft 365 sync. Review Source JA Jessica A. Call Center Customer Service Representative Retail Used the software for: 1-2 years ### "Calls made easier and more organized " August 17, 2021 5.0 Pros The quality of the recorded calls is amazing and it makes them very useful for training purposes . 3CX gives you a lot of freedom to organize the call list in a way that works for you . The admin panel is centralized ,which makes it easy for managers to properly oversee everything. Cons Configuring it when you are starting out takes a lot of time . Status changes ( from online to away and vice versa ) take a while to sync up and this could lead to missed call . Review Source Response from 3CX October 18, 2021 Hi Jessica. So happy to hear that 3CX has enabled you to organize the call in a way that works for you. Installing 3CX from scratch, by following our online guides takes between 5-15 minutes typically, depending on what platform you are installing on (Windows/Debian amd64/Raspberry Pi). The time it takes to configure the system thereafter depends only on how big and complex it is. The statuses, if setup correctly, change on precisely on the second configured. If you were experiencing delays, it is most likely the NTP time that was consistent on your network. Our installation guides also mention when and where actions need to be taken to avoid this. NS Nestor S. Técnico IT Computer Hardware Used the software for: 2+ years ### "3cx gestión telefónica " November 23, 2022 3.0 Tenemos dos call Center, un está equipado con 3cx, óptimos resultados en las comunicaciones con el sistema incorporado en las PC's, que da comodidad y agilidad a los operadores. Pros La claridad de las comunicaciones, la sencillez en la aplicación e integración. Cons Dificultad para extraer los datos con power bi Reason for choosing 3CX Economía Review Source Response from 3CX December 16, 2022 Fantastic to see that 3CX has helped your two call centres and has given agility to your operators! Thank you for the review. MC Mauro C. Sys admin Information Technology and Services Used the software for: 6-12 months ### "Il centralino che ci mancava." December 16, 2022 5.0 Strepitosa! abbiamo convertito le linee analogiche in Voip, adottato il centralino 3CX, ed ora spendiamo meno e siamo più produttivi. Pros Sicuramente la cosa che ci è piaciuta più di tutti e la modalità di licenza che offre utenti illimitati.La licenza varia in base al numero di linee simultanee che si volgiono usare.Con l'installazione in Cloud è già tutto pronto all'uso, che è davvero semplice.E' in continua evoluzione e offre un set di funzioni per la comunicazione unificata, come Chat, webinar, softphone. Davvero un bel prodotto. Cons E' necessario utilizzare soluzioni Voip certificate per avere il supporto. Review Source Response from 3CX January 2, 2023 Hi Mauro! What a fantastic review, thank you! We are so glad to hear that you love 3CX and that it has helped reduce costs and increase productivity! RV Raoul V. Owner Information Technology and Services Used the software for: 1-2 years ### "Revieuw of an easy to use and setup a 3cx system" October 15, 2023 4.0 Overall a very powerful tool that gets the job done Pros The enormous possibilities to route , manage, create a calling que and configure multiple in and out. Cons Some rule builder is missing in the setup of setting up and configure Reason for choosing 3CX It is software to run and ease of setup Review Source Response from 3CX October 17, 2023 Hello Raoul! Thank you for your review on 3CX! For any issues you may face, you can reach out to our Customer Service team for assistance via the Live Chat bubble on www.3cx.com or by email at customers@3cx.com CB Claudio B. Sistemista Information Technology and Services Used the software for: 2+ years ### "Centralino per PMI" November 17, 2022 5.0 Pros Facilmente configurabile e supporto efficace Cons Nessuno, con le ultime versioni non ha mai dato problemi Review Source Response from 3CX November 24, 2022 Hi Claudio, thank you for the 10 out of 10 review and for sharing your rating with us and the community. Matteo B. IT Information Technology and Services Used the software for: 2+ years ### "It's a must" October 14, 2022 5.0 Pros You can have it for free if you don't need too much simultaneous calls. It's a complete solution for the unified communication. Cons Maybe the reports section should allow to create custom reports more easily. Review Source Response from 3CX October 18, 2022 Hi Matteo, thank you for the stellar review! We really appreciate it! VR Verified Reviewer Logistics Farming Used the software for: 1-2 years ### "3 CX FAILURE" February 12, 2019 2.0 I cannot wait until my company chooses a new chat/phone software. I would never recommend this to a company larger than 1 room of workers Pros There is really nothing I like about this software. It is not user friendly at all Cons I dislike everything about this program. The main complaint is there is no way to go off line. To let people know your not there, you must mark it unavailable. but then when you come back you need to remember to make it available again or you can't receive calls. There is no way for it to just go idle when your computer does. In order to see the "call parking" you have to have a second big window open . Atleast on the big window, you can remove the department seperaters and just alphabetize your contacts Review Source Chase S. IT Specialist Information Technology and Services Used the software for: 2+ years ### "Not Perfect But Do-able " June 20, 2020 3.0 Pretty awesome to have a software in place of a desktop. Lack lusted in features however, easy to provision. Pros The fact you can use a soft phone in 2020 is pretty great. No need for a physical deskphone. This software is free and connects pretty easily through a provisioning file. Cons Extremely laggy and it looks like it came out straight from Microsoft Visual Studios. A lot more features need to be added to change my mind about this piece of software. Review Source Response from 3CX June 22, 2020 Thank you for your feedback. Could you specify which features you would like to see. As it's probably due to the fact that you are running the Standard version. OM Oscar M. Analista IT Information Technology and Services Used the software for: 1-2 years ### "Muy eficiente." August 24, 2023 5.0 Pros Fue una gran opcion para remplazar los telefonos fijos es intuitivo y versatil. Cons Deberia ser mas personalizable pero es un excelente programa. Review Source Response from 3CX September 1, 2023 Hi Oscar! Thank you for your positive feedback! We are glad to hear that you have found the usage of 3CX efficient for you! SM Sebastian M. Ing. Sistemas Information Technology and Services Used the software for: 1-2 years ### "3CX es muy bueno" July 17, 2023 5.0 Pros Me gusto que su implementacion es muy facil y rapida es un aplicativo intuitivo y versatil. Cons no tengo queja alguna de este aplicativo ya que funciona de maravilla. Review Source Response from 3CX July 24, 2023 Hi Sebastian, thank you so much for your 5-star review! We are so glad to hear that you have found the implementation to be very easy and fast. JF Jessica F. Sys Admin Information Technology and Services Used the software for: 1-2 years ### "Great Product" March 4, 2024 4.0 Pros Low cost, easy to setup and works great for medium - small businesses. Haven't personally setup for any large companies. Cons Using VoIP is great but quality can be bad if your internet is not stable. Review Source Response from 3CX March 6, 2024 Hi Jessica! Thank you for your positive review! We're glad to hear that you find our product cost-effective and easy to set up for medium to small businesses. We understand that VoIP quality can depend on internet stability. For optimal performance, a stable and strong internet connection is recommended. 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