# Page 8 | 3CX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is 3CX the right Call Center solution for you? Explore 465 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158704/3CX/reviews --- 3CX 4.4 (465) [View alternatives](https://www.capterra.com/p/158704/3CX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of 3CX ## Showing most helpful reviews Showing 176-200 of 465 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TV Tiziana V. impiegata Renewables & Environment Used the software for: 6-12 months ### "Mai più senza" April 21, 2023 5.0 Sicuramente il vantaggio per noi è stato il miglioramento della gestione delle chiamate in arrivo Pros L'utilizzo è semplice, siamo tutti connessi ed è semplice capire quale dei colleghi è disponibile o meno, facile anche il trasferimento delle chiamate e comoda la chat interna Cons La gestione delle notifiche delle chiamate perse potrebbe essere sicuramente migliorata Review Source Response from 3CX January 9, 2024 Hi Tiziana, thank you for your review. We're glad to hear that the simplicity and connectivity of 3CX are working well for your team, making it easy to see who's available, transfer calls, and use internal chat. It's great to know that 3CX has improved your management of incoming calls. Thanks for using 3CX! IH Ian H. IT Support Specialis Hospital & Health Care Used the software for: 1-2 years ### "VOIP and Soft Phones" December 27, 2022 4.0 The experience with 3cx was great, along with the company that oversaw the upgrade once everything was in place and ready to go we switched off our analogue system overnight and removed desk phones the next day. Pros The 3cx software makes remote changes a breeze. The ability to allow end users access to a phone over their computer without a physical phone saves cost of a phyisical phone. Users have reported that it is easy to use both making and receiving calls and have noticed no quality loss from our old phone system. It is infinitly easier to administer than our old system and i would not go back under any circumstances, even at the cost of my employment. Cons The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting and in places were physical phones are installed. Reason for choosing 3CX It was highly recommended by the chosen vendor that worked with us on the install. Compatible with a vast number of phones and computer systems. Review Source NV Nicholas V. IT Technician Information Technology and Services Used the software for: 2+ years ### "3CX Softphone great solution for our call centre." May 23, 2023 5.0 Pros We used the 3CX softphone in our call Centre environments and it was a great solution, we used it to replace all our physical hard phones . Cons we did not experience any issues with the system so im happy to recommend it. Review Source Response from 3CX May 24, 2023 Hi Nicholas! Thank you for taking the time to share your review here on Capterra. We are so happy to hear that 3CX has been a great solution for your call centre! Thank you for being part of the 3CX family. Oluwa Locheyi H. Agent Commercial Retail Used the software for: 1-2 years ### "3CX: un outil de centre d'appel " October 29, 2023 4.0 Pros 3CX est un logiciel professionnel de téléphonie qui permet de gérer le centre d'appel, de distribuer automatiquement des appels et d'enregistrer des appels. Cons 3CX est un logiciel très efficace et sans inconvénients. Review Source Response from 3CX December 15, 2023 Hello Oluwa. Thank you for your review! It's good to hear that 3CX meets your call center needs, from call management to automatic distribution and recording. We're glad you find 3CX software efficient and suitable for your requirements. RG Rachel G. PPC Ecommerce Technical Manager Marketing and Advertising Used the software for: 2+ years ### "Simple and easy to use" January 4, 2023 3.0 Pros The interface is easy to you. It's useful to have a chat function too. Option of an app which is good when you're on the move Cons Relatively basic software, I'm not aware of many additional features. The interface, although easy to use, is quite basic looking. It could look slightly more modern. Review Source Response from 3CX April 11, 2023 Thank you for sharing your positive feedback about 3CX. We're thrilled to hear that you find 3CX's interface easy to use, with the added benefit of a chat function, and appreciate the convenience of our app when you're on the move. We also appreciate your feedback about the perceived simplicity of our software and interface. Our team is always working to improve and add new features to our system, and we'll take your feedback into consideration as we continue to make updates. SG Stefano G. Impiegato Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Un ottimo PBX" May 1, 2023 4.0 3CX è un PBX molto conosciuto e apprezzato e noto per essere completo e facile da usare. Le sue funzionalità avanzate di call center e l'integrazione con altri strumenti aziendali sono i suoi punti di forza. 3CX è un sistema telefonico affidabile ed efficiente che può aiutare le aziende a migliorare il loro servizio clienti e migliorare i loro flussi di lavoro. Pros stabilità e qualità della conversazione, configurazione semplice, funzionalità complete e professionali Cons sono soddisfatto del prodotto e non ho rilevato aspetti negativi da segnalare Review Source Response from 3CX December 15, 2023 Hi Stefano! Thank you for your review. We're pleased to hear you find 3CX stable, easy to configure, and full of professional features. It's great that our advanced call center features and business tool integrations are helping improve your customer service and workflows. :) We appreciate your support and are glad 3CX is meeting your needs. VR Verified Reviewer CEO Information Technology and Services Used the software for: 2+ years ### "Simplifying our communications" September 16, 2019 5.0 3cx has given us a great communications platform, not only with telephonic solutions, but with our video and fax needs. Reception and IVR handling has been extremely easy. 3CX has become an invaluable product for our company to sell, host and maintain for out clients and boosted our value added service offerings. Pros Very simple deployment, maintenance and configuration with a robust environment Cons Feature vs price point can get expensive very quickly. Reason for choosing 3CX As above. Review Source Response from 3CX November 13, 2019 Thank you for your positive feedback CK Clay K. Network Manager Education Management Used the software for: 2+ years ### "3CX Review" June 3, 2021 5.0 Overall, if you are looking for an extremely intuitive, inexpensive phone system solution 3CX is what you need. Their support is top-notch and the phone system itself is very easy to manage. Pros What I like most about 3CX is the ease of use. The interface is extremely intuitive and very user-friendly. Also, the install instructions are extremely easy and I was able to set up a virtual Debian server and install 3CX in under 30 minutes. Cons I wish 3CX offered time-based routing. It would be nice if you could designate the calls to go to certain places during certain times rather than having it strictly during hours and after hours. There are workaround for this, but it would be extremely convenient if it was built into the interface. Review Source Response from 3CX June 4, 2021 Thank you Clay for your valuable feedback! We really appreciate you for taking the time to leave a review and we are pleased to hear that your experience with 3CX has been positive. JH Jessika H. Phone operator/backend office support Consumer Services Used the software for: Less than 6 months ### "3CX Mobile and Web App" February 24, 2022 4.0 Overall, 3CX is user friendly. It is a fast, simple, and efficient way to organize communications within a business. Pros 3CX makes instant-messaging, phone call answering/monitoring, and transferring calls so easy for our company! The software was easy for me to learn when I first started with the company, and it is vital to our every day tasks. I like how we can see on the web application when other employees are on another call and when our messages are delivered and read. Cons Sometimes, my 3CX mobile app is glitchy and causes the audio on calls to sound robotic or have lots of static in the background. This is an issue that only occurs sporadically. Review Source Response from 3CX February 28, 2022 Hi Jessika and thank you for taking the time to leave us your review! We are so glad to hear that 3CX has helped your business communications become more efficient. Johanna N. Customer Success Executive Information Technology and Services Used the software for: 6-12 months ### "Great to keep track of all calls" March 4, 2022 5.0 Overall it's very good to use it, never had any interruptions while speaking with a client. Pros The App is very easy to install and to use. Calls are counted and conversations can be recorded. It really looks like a real phone. Cons In the past I encountered some issue with the call forwarding but the support team was very helpful and the issue was fixed super fast. Review Source Response from 3CX March 8, 2022 Thanks for sharing your feedback on 3CX, Johanna! We are glad to hear the 3CX apps have been useful for your organization. RB Riccardo B. Marketing Director Mechanical or Industrial Engineering Used the software for: 2+ years ### "Best VoIP solution out there" March 24, 2024 5.0 Pros Complete and powerful all-in-one solution for VoIP calls Cons Sometimes the mobile app loses the configuration if you don’t use it for a while and it needs to be re-opened to make it work again Review Source Response from 3CX March 27, 2024 Hello Riccardo! Thank you for your 5-star review and for sharing your positive view of 3CX as the best VoIP solution! We're happy to hear you are enjoying 3CX as a powerful all-in-one solution for your VoIP calling. MS Mattia S. Tecnico Apparel & Fashion Used the software for: 1-2 years ### "Pienamente soddisfatti" February 3, 2023 4.0 Utilizziamo 3CX come sistema di comunicazione unificata tutti i giorni. Lo usiamo come centralino con diversi interni e per fare conference video e webinar con i nostri clienti. Il sistema è molto semplice da configurare ed installare e in pochi minuti si è subito operativi. Ottima la App mobile che ci permette di rispondere da smartphone come se fossimo in ufficio. Pros qualità audio, video e delle comunicazioni eccellenti. Sistema stabile, facile da configurare ed intuitivo. Cons Non c'è la possibilità di cambiare lo sfondo durante le conference video. Spero aggiungano presto questa funzione. Review Source Response from 3CX January 9, 2024 Hello Mattia! Thank you for your positive review. In regards to the Video Conference, we currently have an option to blur the background if needed: https://www.3cx.com/blog/releases/video-conference-background-blur/ It's great to know that 3CX is serving well as your daily unified communications system, offering seamless functionality for switchboard use, video conferences, and webinars. The efficiency and effectiveness of our mobile app are also great to hear about. Thanks for using 3CX! MM Monica M. Amministrativo Mining & Metals Used the software for: 2+ years ### "Più che un centralino …" October 20, 2022 5.0 siamo passati a 3CX per risolvere i nostri problemi di raggiungibilitá fuori sede. Lavorando con clienti e fornitori esteri siamo spesso fuori sede e grazie a 3CX e alla sua App possiamo ricevere le chiamate direttamente sullo smartphone come se fossimo in ufficio. Ottima la qualità delle chiamate anche con poco segnale. Usiamo molto la chat per comunicare tra noi e ci troviamo molto bene, anche se potrebbe essere migliorata. È veramente un ottimo prodotto ad un costo accessibile. Pros facilita d’uso, app mobile semplice ed intuitiva, qualità audio eccellente, stabilità del centralino. Cons Andrebbe migliorata la chat in quanto lenta e carente di molte funzioni Review Source Response from 3CX November 7, 2022 Hello Monica, we really value such positive feedback and we wish that your experience with 3CX continues to be helpful! MD Mariella D. Arredatrice Furniture Used the software for: 1-2 years ### "Ottimo servizio" May 22, 2023 4.0 Pros Comodo servizio per il nostro centralino. Ottima anche l'app per poter parlare da cellulare con il numero dell'ufficio. Cons Inizialmente abbiamo avuto un po' di problemi con il primo settaggio del centralino Review Source Response from 3CX May 23, 2023 Hi Mariella! We appreciate you taking the time to share your experience with 3CX! We are glad to hear that you find the apps useful as well! MH Michael H. Owner Computer & Network Security Used the software for: Less than 6 months ### "Tried and dropped" July 28, 2023 2.0 Not happy. Wasted my time testing this Pros Not much to say in the pro feature, unless you stay in America and can use the voip provided by 3CX to make and recieve calls there Cons Doesnt work well for South Africa. Expensive to use for own voip provider. Portal access issues. Customer support lacks. Review Source Response from 3CX December 15, 2023 Hi Michael. Thank you for taking the time to review 3CX. We're sorry to hear that our product did not meet your needs. We aim to offer competitive pricing and even provide a free edition for small companies. We understand the importance of finding the right fit for your requirements and hope you find a system that suits your needs better. EF Eddj F. Tecnico Information Technology and Services Used the software for: 6-12 months ### "Ottimo prodotto ma ..." November 29, 2022 4.0 Avevamo bisogno di un sistema per la comunicazione unificata in quanto disponevamo di un centralino tradizionale e di diversi software per video conference e supporto clienti. Abbiamo trovato in 3CX un ottimo prodotto per coprire tutte le nostre esigenze di comunicazione interna ed esterna. Ottimo il rapporto qualità prezzo. Pros Semplicità di configurazione dei parametri del centralino e degli interni. App 3cx call flow per progettare gli instradamenti e gli autorisponditori comodissima e di facile utilizzo. App mobile veloce e con ottima qualità audio. Possibilità di registrare le sessioni video e di personalizzare lo sfondo della stanza. Cons Manca la possibilità di cambiare la sfondo durante le sessioni video, come già avviene per altri software di video conference. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Abbiamo optato per una soluzione all-in-one Review Source Response from 3CX December 16, 2022 Hi Eddj, Thank you for the wonderful review! We are pleased to see that 3CX has covered all your needs! SR Steven R. Agent de placement Hospital & Health Care Used the software for: Less than 6 months ### "Concernant 3CX" November 21, 2023 5.0 J'utilise cette plateforme lors de certaine rencontre que j'ai avec des contacts clients en lien à l'instauration de plateforme. L'utilisation derrière nos rencontres est simple grâce à la 3CX et à aucun moment nous avons été limité dans notre utilisation. La fonctionnalité à pouvoir partager l'écran, converser visuellement, envoyer des documents au besoin. L'ensemble fonctionnement très certainement bien. Pros La simplicité de la plateforme en soit. L'ensemble est facile d'utilisation et il est pratiquement impossible de se tromper en souhaitant effectuer un action. Cons La connectivité aux rencontres. À plusieurs reprises, j'ai eu quelques difficultés à me connecter lors de mes rencontres. Il est vrai que ma connexion internet rencontre certaine lacune, mais aucune autre plateforme de conversation vidéo a eu tant de misère à garder une connexion stable. Review Source Response from 3CX December 15, 2023 Hi Steven! Thank you for your review. It's good to hear you find 3CX user-friendly and effective for your meetings. Regarding the connectivity issues, they are often influenced by external factors such as internet stability. For additional support and tips, we suggest visiting the 3CX Forums. There, our global 3CX Partner community shares advice and solutions for similar issues, which could help improve your experience. RG Raffaele G. Tecnico Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Un centralino ottimo" March 10, 2023 4.0 Utilizziamo 3CX quotidianamente da ormai 3 anni è veramente un ottimo centralino VOIP. Pros qualità della conversazione, semplicità di installazione e configurazione, versatilità Cons manca la possibilità di cambiare lo sfondo delle conference video Review Source Response from 3CX April 11, 2023 Hi Raffaele! Thank you for taking the time to share your positive experience with 3CX. We're thrilled to hear that you've been using our system daily for the past 3 years and that it has provided you with excellent conversation quality, simplicity of installation and configuration, and versatility! We appreciate your suggestion about the possibility of changing the background of video conferences, and we'll take this feedback into account as we continue to improve our system. Thank you again for choosing 3CX. We look forward to continuing to serve you and your business needs! VR Verified Reviewer Associate Director: Data Operations Pharmaceuticals Used the software for: 1-2 years ### "Affordable switchboard " December 13, 2018 5.0 Pros It is a good and affordable option to have a full telephone switchboard managed and hosted by a company. All employees linked can send instant messages and you can see if a college is on the phone. It can be installed on my mobile to have my work phone with me not to miss a call when not at my desk. Cons We had some issues getting it installed on our server and for it to work with no maintenance. It was difficult to understand and the conference call feature do not always work as expected. Training is vital to understand the tool. Self training will not be the best in this case. Review Source SP Sean P. Director of Information Technology Non-Profit Organization Management Used the software for: 1-2 years ### "Affordable Phone System for Businesses of All Sizes" July 14, 2019 5.0 Pros 3CX has all the features you would find in major brands of PBX systems with flexible deployment options for on-premise or cloud hosted systems. The system is very easy to setup and administer with training and certification available. 3CX has a large partner network and supports many brands of phones and gateways. The system is very affordable for smaller business and non-profit organizations. Security of calls is built-in which is very important when looking at VoIP telephone solutions. Apps for iOS, Android and Windows make connecting your mobile staff effortless by simply downloading the App and scanning a QR to provision the users extension. Cons Even though there are very useful reports built into the system there is no report for average SIP trunk usage and this is only able to be retrieved through the SIP trunk provider. Features are continually being added and this system is very stable so I cannot really say there are any cons. Review Source Tahor G. Associate Commercial Real Estate Used the software for: 6-12 months ### "My PBX of choice" February 15, 2019 5.0 I host the PBX on my own server, I relatively pay nothing for my phone system and my calls. 3CX has also given me the ability to transfer calls, set up a receptionist, and have different extensions for employees. Pros This software is free and has all the features I need out of a PBX. I set up 3CX along with Flowroute, I've now saved my business about $200 a month switching from Vonage. 3CX has seamlessly connected my phones, I cannot function without it. Cons The learning curve on this software is hard, in the beginning I had to play around with the settings for many hours. There is also no customer support, instead only licensed businesses which charge a fortune to set up. At the end of the day, it just takes time to learn the system; once you get it, it's worth it. Review Source Fábio S. Senior Software Security Analyst Computer & Network Security Used the software for: 6-12 months ### "3CX is useful, but setting it up has been hard" May 23, 2022 2.0 Pros My apartment complex does not intercom set up on every house, so the central simulates this communication using 3CX. It is very handy, since no physical installation had to be done to the apartment. Cons The setup depends on the configuration file sent by the central. It worked on the first use, but then, if you migrate to a new phone, then it needs to be set up again, instead of associating the configuration profile with an account the user can create and use in different devices. Review Source Response from 3CX May 27, 2022 Hi Fabio and thanks for your feedback! 3CX has many features that make it a perfect option for many types of businesses and environments, so we are glad to hear that 3CX helped you. In regards to the configuration of the phones, this is mainly done for security reasons. There are very easy ways though to configure a new phone with your 3CX, e.g. by scanning a QR code through your WebClient. For the best experience, we suggest you contact a 3CX Partner to help you with your setup and also walk you through all the capabilities and options you have. JL Jessica L. Teacher Education Management Used the software for: 1-2 years ### "The best call manage for education!" October 13, 2021 5.0 As long as I am a teacher, I will have this application on my phone! Pros During the initial outbreak of Covid, we needed a way to contact families from our homes. It allowed us to do this without our cell number showing up on the caller id of parents. Even though I am at home using the app on my phone, the number that shows up when I call is my school phone number. It's genius! Cons It is very a very basic build and format, but works n beautifully. Review Source Response from 3CX November 29, 2021 Hi Jessica. Thanks so much for the 5-star review! CN Charl N. Clerk Accounting Used the software for: 2+ years ### "Great call quality with 3CX!" June 18, 2022 5.0 Pros Call quality is very good. You can reroute the work telephone to your cellphone. Thus you can do business on the go. Cons Intermittent connection loss due to internet fluctuations. Review Source Response from 3CX June 20, 2022 Hi Charl! Thank you for taking the time to share your 3CX experience with us! It's great to hear that you enjoy the call quality and use the mobile apps to do business on the go. Ignacio V. Business Development Manager Computer & Network Security Used the software for: 1-2 years ### "your land phone, everywhere!" July 24, 2019 5.0 I really satisfied with 3CX, also I love the support and how deployed updates. Zero downtime. Very recommended. Pros I'm heavy user of 3CX. It's a great solution for collaboration. I use a lot the softphone in Mac and Android and I can pick up phones call to my land number at any country. Works very well. No need big resources and very easy to deploy and configure. Cons Sometime a lost a calls in android softphone, but, it's rarely to happen to be honest. Reason for choosing 3CX Ease to use and configure. Very flexible and just adapt to my needs. 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