# Page 9 | 3CX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is 3CX the right Call Center solution for you? Explore 465 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158704/3CX/reviews --- 3CX 4.4 (465) [View alternatives](https://www.capterra.com/p/158704/3CX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of 3CX ## Showing most helpful reviews Showing 201-225 of 465 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Alberto A. Tecnico Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Un ottimo centralino Cloud" March 30, 2023 4.0 Utilizziamo 3CX come sistema di comunicazione integrata collegato al CRM del gestionale tramite API.Lo utilizziamo per le chiamate, i webinar e le video conference. E' veramente un ottimo centralino e ci ha permesso di migliorare il sistema di comunicazione aziendale risparmiando anche economicamente. Pros semplicità di installazione e configurazione, App mobile con ottima qualità e stabilità audio, interfaccia di configurazione moderna e veloce. Buon rapporto qualità prezzo. Cons al momento non ho trovato inconvenienti degni di segnalazione. Review Source Response from 3CX April 5, 2023 Thank you for taking the time to share your positive experience with 3CX! We are delighted to hear that our cloud PBX has been a valuable asset to your business, and we appreciate your feedback. MS Mario S. Bestandsmitarbeiter Luxury Goods & Jewelry Used the software for: 2+ years ### "3CX Telefonsoftware" May 19, 2023 4.0 Pros Mit 3CX können wir von überall per Handy telefonieren, als wären wir in der Firma, einfach die App installieren und per Internet telefonieren. man kann immer sehen, wer von den Kollegen gerade telefoniert, auch Abwesenheiten kann man anzeigen. Cons Androidhandys haben manchmal Probleme mit der App Review Source Response from 3CX December 15, 2023 Hey Mario! Thank you for your review. It's good to know you find 3CX helpful for making calls from anywhere and keeping track of your colleagues' availability. Thanks for choosing 3CX for your communication needs. :) AR Alessia R. Contabile Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Centralino VOIP e non solo" March 18, 2023 4.0 Utilizziamo 3CX come sistema di comunicazione unificata da ormai 2 anni. Lo utilizziamo in modo completo dalle conference video ai webinar alla chat ala centralino.E' veramente un ottimo prodotto e lo consiglio vivamente. Pros Interfaccia di configurazione di semplice gestione, funzioni complete, qualità audio ottima, App mobile stabile e di facile utilizzo Cons Sarebbe utile poter cambiare l'immagine di sfondo delle conference Review Source Response from 3CX January 9, 2024 Hi Alessia. Thank you for your review. It's great to hear that you find 3CX's configuration interface manageable, functions complete, and audio quality excellent. We're pleased that 3CX has been serving your unified communications needs effectively for the past two years and that you highly recommend our product :) Doriann M. Analista de Sistemas Used the software for: 6-12 months ### "Everything you need in a virtual phone in a simple and easy interface" July 5, 2018 4.0 I was a user of this application in a call center and my experience was very good, although sometimes I had to hang up was not very frequent, on the contrary the option of auto-answer is excellent to not lose incoming calls. The outgoing calls are very good and with great quality. Pros Its configuration is very simple, just a couple clicks and the information of your telephone server so that in a few minutes you are enjoying incoming calls, outgoing and sms. It also works perfectly for contact center. Cons The only disadvantage I have found is that sometimes the application crash and it is necessary to restart it. Also in the design of the interface the option to keep waiting is very close to that hangs up the call and it is very easy to make an error. Review Source RK Robin K. Marketing Manager Telecommunications Used the software for: 1-2 years ### "Telefonanlage im 21. Jahrhundert" November 10, 2022 5.0 Pros Sein Telefon auf allen Geräten zu haben, sei es der Laptop oder das Handy, schafft eine Flexibilität, die ihres Gleichen sucht. Cons Leider kam es gerade im Zusammenspiel mit iPhones schonmal dazu, dass Anrufe nicht richtig geklingelt haben. Review Source Response from 3CX November 24, 2022 Hi Robin, Thank you for your great review! We are sorry to hear you had a frustrating experience with connection but we really appreciate you bringing this issue to our attention. GS Gladys S. Sales Manager Insurance Used the software for: 2+ years ### "Make calls to landline numbers with 3cx" June 1, 2019 5.0 cost benefits as making calls from a mobile device to a landline number is expensive in my country. Pros We use 3cx in the office to make local and international landline calls from our phones. The software is absolutely free! No licenses required. You just need to install a software on your mobile device and you are ready to go. I like this because in my country it is costly to make a landline call from a mobile number. So with 3cx the cost is not charged to my mobile number account. So we can make client calls or cold calls with ease Cons Sometimes we may be in remote areas to make a call. And if that is so, our internet connection sometimes drops and this will affect experience with the software. When this happens, we would need to rely on other means when making calls. Review Source AA Amine A. Ceo Outsourcing/Offshoring Used the software for: 2+ years ### "Good 3cx" June 23, 2021 4.0 Pros Un outil très sympa avec des multifonction Cons Service client difficile à joindre et modifications presque impossible Review Source Response from 3CX June 24, 2021 Thanks so much, Amine for your feedback! We're really glad to hear that your experience with 3CX has been positive. In case you need support feel free to contact our customer support team or seek consultation in the 3CX Forum. KD Karim D. Directeur Marketing Telecommunications Used the software for: 2+ years ### "3CX l'essentiel" April 2, 2023 5.0 Pros J'aime beaucoup la façon dont il répond, je peux faire les messages et c'est instantané et pleins d'autres choses importantes, c'est magnifique Cons Le seul problème avec lui au je trouvé jusque là lorsque la connexion dérange le logiciel ne supporte pas celà Review Source Response from 3CX November 9, 2023 Hi Karim! Thank you for your positive feedback on 3CX! We're glad you appreciate our quick response and other features. We'll continue working to improve, including addressing connection issues. For any issues you may face, you can reach out to our Customer Service team for assistance via the Live Chat bubble on www.3cx.com or by email at customers@3cx.com MS Marco S. Tecnico Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Un ottimo sistema di comunicazione unificata" February 28, 2023 4.0 Grazie a 3CX finalmente abbiamo un unico sistema di comunicazione integrata. Lo utilizziamo come centralino VOIP, ma anche per le conference, per i Webinar e utilizziamo le integrazioni disponibili tramite API per collegarlo al nostro CRM incluso nel software gestionale. Veramente un sistema completo, economico e funzionale. Pros completezza delle funzionalità, semplicità di utilizzo e configurazione anche per scenari complessi, App mobile funzionale e veloce. Cons sarebbe utile poter cambiare lo sfondo durante le conference video Review Source Response from 3CX January 9, 2024 Hey Marco. Thank you for your review of 3CX as a unified communications system. It's wonderful to hear about your positive experience with the feature completeness, ease of use and configuration, and mobile app's functionality. We're glad you find the system complete, economical, and functional. Thanks for choosing 3CX! Joe P. Director Of Technology Integration Used the software for: 2+ years ### "Overall very good system however constant change can be confusing. " April 16, 2018 4.0 Tons of options and features, happy employees. Pros Flexibility, pricing, overall feature set, consistent updates. Company is somewhat reactive to feature request, so if something is missing they'll likely add it at some point. Cons Constant updates to software and sales price/strategy can be confusing. Support from 3CX direct can be lackluster, make sure you have a good dealer! Review Source FF Frank F. President Telecommunications Used the software for: 1-2 years ### "3CX Softphone" October 26, 2021 4.0 Pros Love that it is a free software and its pretty easy to use. Cons The free version can provide more than one profile to allow to get a better feel before purchasing the paid verison. Review Source Response from 3CX November 1, 2021 Hi Frank and thanks for your feedback. We are glad to hear your experience with our software was great! AH Al H. Infrastructure Analyst Computer Software Used the software for: 2+ years ### "Easy to manage!" November 10, 2022 5.0 Pros Great product, easy to manage, awesome support! Cons Some feature sets that have not been implemented even though they have been requested by the community for years now. Review Source Response from 3CX November 24, 2022 Hello! We appreciate you sharing your 10 out of 10 experience with us. It is validating to our team knowing we provide quality, as it is our daily goal! Tom P. Technical Consultant Computer & Network Security Used the software for: 2+ years ### "Great free PBX!" March 10, 2020 4.0 OVerall, it's a great product. Never had any issues. Pros What isn't there to like about 3CX? A free license gives you a lot of features. The console is easy to navigate, and call quality is great. Cons Can be a little tricky to get set up, best to get friendly with the networking team to troubleshoot any issues Review Source Response from 3CX March 11, 2020 Thank you Tom for your feedback. We are thrilled that 3CX is working well for you Hussein H. Engineer Telecommunications Used the software for: 2+ years ### "One of the best Voip softwares " July 30, 2022 5.0 Pros light app that can let you move your softphone anywhere Cons It takes alot of time to configure for the first time Review Source Response from 3CX August 3, 2022 Hi Hussein and thank you for the 5-star review! Gichinga M. Regional Call Centre Representative Consumer Services Used the software for: 1-2 years ### "such a good deal" January 31, 2019 5.0 it has allowed our clients to know when and if we are closed or open. Pros we recently intsalled this for our call centre to help with our customer service team. It has been such an asset in ensuring accountability in the team and in handling the large number of calls that we expected. Through recording calls we have been able to gauge client reviews and improve our customer service approach. Cons we needed an option with automatic phone records and with this we have to hit record after picking up a call Review Source TC Toni C. Amministratore Maritime Used the software for: 6-12 months ### "Comunicare in mobilità" December 7, 2022 4.0 Nel nostro settore lavoriamo spesso in mobilità e fino ad oggi abbiamo utilizzato sempre la telefonia mobile con il rischio che i nostri clienti potevano chiamarci a qualsiasi ora. Grazie a 3CX adesso i clienti chiamano unicamente sul numero aziendale e le chiamate ci vengono inoltrare sulla App anche se non siamo in azienda. Ottima la funzione per la gestione dei webinar e delle conference video. Pros possibilità di utilizzarlo ovunque anche su smartphone, funzione webinar, possibilità di registrare le conversazioni e i webinar, software per la gestione degli instradamenti completo e di semplice utilizzo. Cons Manca la possibilità di cambiare lo sfondo durante la conference per chi lavora in smart working Review Source Response from 3CX January 2, 2023 Hi Toni! We appreciate you taking the time to leave us a review! It's great to see that you are satisfied with the webinar and video conference functionality, as well as being able to take calls on the move! Ryan M K. Information Technology Director Insurance Used the software for: 1-2 years ### "Inexpensive phone software for Windows and Linux" August 13, 2018 4.0 Pros Going into a phone system w/o much knowledge of VOIP systems, I found 3CX to be very intuitive and easy to learn. The pricing between it and our SIP provider allowed us to save in the first year of using it. 3CX, as a company, is quick to release solid patches and new versions. Cons Some features, like texting, would be nice to have, but this is really grasping at straws. The menu system for configuration has been "flattened", which does make it more difficult to navigate. Review Source JC Jeffrey C. Person Computer & Network Security Used the software for: 6-12 months ### "3cx" January 9, 2020 5.0 Great, ease of use, cost savings and mobility is the ticket in the modern world Pros Works awesome for busy people of of the office who can't be tied to a phone. The app is the most intuitive I have seen, i have been doing phone work for years and whish it was around a long time ago Cons The new app is missing some features of the old app that was handy like exit&ignore push. I figured a workaround but it also changed the status on your desk phone Alternatives considered [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Review Source Response from 3CX January 10, 2020 Thank you for your positive feedback. Regarding the exit without push, you can either long press on the account and click "deactivate" or you can check this link https://www.3cx.com/docs/android-app-faq/#h.lcteeu5yq5kd which allows you to perform a one-time configuration that configures 1 status with push enabled and another "Available" Status but this time with push disabled. So when you want to perform the "Exit without push" in the new app, you simply toggle to the profile status that has push disabled. JF Jason F. Managing Partner Information Technology and Services Used the software for: 2+ years ### "3CX, the affordable PBX that gives you big business options for less." June 21, 2019 5.0 I've been using and acting as an admin for several 3CX systems over the last 4 years. The cost savings are great, and their support is top notch. The system works, and their evolution of the product is great. Pros 3CX gives you a robust platform for phone service for a fraction of other traditional PBX systems. They also give you options for hosting, or to host your own instance of the software. The feature set for 3CX is the same if not better than you will find with other PBX systems. They are always updating their feature set, and have an active community of users who offer suggestions for features that they make happen. Cons The licensing model has changed recently and can be tricky to figure out, but once you do it's easy to know what to do. Review Source JL Jacqueline L. Receptionsit Veterinary Used the software for: 1-2 years ### "3cx" June 9, 2022 5.0 Pros I think that the call recording is very useful, we have had to listen to recordings multiple times for different scenarios and it has always come in handy. I love that all of our voicemails come directly to our email address, because we are able to check for new ones frequently throughout the day. Cons The only complaint I have about this software is the messaging feature, the messages only come to one computer so if that computer is not routinely monitored the messages never get read. Review Source Response from 3CX June 15, 2022 Hi Jacqueline, thank you for sharing your review. It looks like your team is making good use of the call recordings, and finding the feature really useful. We are happy to hear you have had such a great experience with 3CX! VR Verified Reviewer Founder, President Used the software for: 2+ years ### "Great phone system for the money" July 12, 2018 4.0 low cost pbx Pros This software is lightweight, full featured and it works really well for the money. They've done a great job in adding features all the time. Cons Recently they've been adding too many updates too quickly which has caused some unneeded glitches. They have fairly quick response time. Review Source VR Verified Reviewer Enseignant Higher Education Used the software for: 1-2 years ### "Very good PBX" February 1, 2019 5.0 Pros Have been using this BXP for a year now. Took them up first on their 1 year free hosting plan, then moved to a on site server. Very easy to setup (both times) and configure. Lots of options and more on paid plans. Version 16 currently on Beta stage and new functionalities are awesome. Cons 3CX does not sell directly to the consumer, we have to purchase through 3rd party provider. Can be a pain to go to that route (depending on the supplier). Review Source SC Saverio C. Amministratore Consumer Electronics Used the software for: 1-2 years ### "Manca solo 1 cosa ed è perfetto" December 3, 2022 4.0 Avevamo necessità di un sistema di comunicazione integrata con cui gestire chiamate in mobilità, video conference esterne ed interne e webinar per i nostri clienti. 3CX di è rivelato un prodotto di ottima qualità e con un rapporto qualità/prezzo a mio avviso elevato.Lo utilizziamo tutti i giorni come centralino VOIP, settimanalmente per le vide conference e spesso per fare formazione ai nostri cliente tramite webinar. Pros qualità audio, utilizzo in mobilità, funzioni webinar e video top, possibilità di registrare chiamate e video conferenze, instradamento e auto risponditori personalizzabili dall'utente. Cons Manca la possibilità di cambiare lo sfondo durante le conference e i webinar Review Source Response from 3CX January 2, 2023 Hello Saverio! Thank you so much for taking the time to share your feedback with 3CX. We're delighted to hear you found 3CX to be of great use for your business! YD Yann D. Responsable informatique Construction Used the software for: 6-12 months ### "Simple d'utilisation" November 7, 2022 5.0 Fonctionne très bien, fait le job. Utilisartion sur Xiaomi, aucun problème. Un bon choix ! Pros Simple d'utilisation, fonctionne avec différentes marque de téléphone. Utilisation de Yealink T53, fonctionne très bien. Paramétrage très simple Cons Pas d'api, la mise en place des imports de contact est relativement complexe. Reason for choosing 3CX Le fait de pouvoir utiliser différentes marque de téléphone, compatible avec mon opérateur. Le tarif annuel Review Source Response from 3CX November 10, 2022 Hello Yann, we are glad to see that you find it easy and simple to use. Thank you for choosing us and writing this positive review! Yendi C. HR Assistant Hospital & Health Care Used the software for: 6-12 months ### "Awesome tool for extension lines" June 12, 2018 5.0 Pros We basically use this program to add extension lines to our dialer, that way we dont missed calls and it worked. You are able to put voice message, call waiting, call forward and other features that are minor importance. Very user friendly when placing calls, and also you can get reports and statistics for a call. Cons Configuration must be done by a pro, this cannot be configured by someone who doesn't know about VOIP systems. There was one time that the program crashed and setting were rebooted, so we had to wait until the next to day for the IT guy to help us configure it again. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.