--- title: "3CX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 3CX Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/158704/3CX/" page_type: "product" language: "en" --- # 3CX Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 3CX ## What is 3CX? 3CX is a cloud-based and on-premise IP PBX solution that offers complete unified communications, suitable for any business size or industry. With 3CX, employees can work from anywhere. Key features include video conferencing, live chat, mobile apps and advanced contact center features. ## What is 3CX used for? [Telephony](https://www.capterra.com/telephony-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/) Recognitions Shortlist Overall rating Based on 468 user reviews Reviews sentiment Positive 88% Neutral 9% Negative 4% Pros & cons Quick and straightforward installation Unified business communication system Recurring technical glitches and crashes Unstable call connectivity and quality Starting price $350 Flat Rate, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2026 - VoIP / 2026 - Call Recording / 2025 - Contact Center / 2025 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## 3CX alternatives Highest Rated [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (362)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/158704/3CX/alternatives/) ## FAQs about 3CX Overview ### What problems does 3CX solve? 3CX solves high phone costs, fragmented business communication, and missed calls for distributed teams by unifying VoIP, chat, video meetings, call routing, recordings, and mobile access in one system. Call centers, IT teams, sales teams, and small to midsize businesses benefit from faster deployment, CRM-linked calling, and flexible cloud or on-premise setup. Answer based on 260 reviews Overview ### Which roles and teams benefit most from 3CX? 3CX is most used by IT leaders, system administrators, and technical consultants who manage business telephony, deployments, and ongoing support. Business owners, CEOs, and executives use it to control communication costs and maintain visibility. Sales, customer service, and account teams rely on it for responsive call handling, customer outreach, and day-to-day collaboration. Answer based on 464 reviews Overview ### What company size and industries is 3CX built for? 3CX is built for small businesses first, with 73% of reviewers from that segment, and it is most common in Information Technology and Services at 16%. It also serves midsize businesses at 18% and enterprises at 9%, with additional concentration in Management Consulting at 13% and Telecommunications at 5%. Answer based on 468 reviews Features and Usability ### What are the key features of 3CX? 3CX includes core phone system features like PBX, VoIP, call routing, call transfer, ring groups, and voicemail, plus differentiators such as mobile and desktop softphone apps, video conferencing, live chat, and CRM integration via API. Reviewers also frequently mention call recording, reporting, and call queue management. Answer based on 162 reviews Pricing ### How much does it cost and what fees or limitations are included? 3CX offers a free version and free trial, with paid plans starting at $350/year for 3CX PRO and $425/year for 3CX ENT for 11–25 users. Reviewers say pricing is simple and competitive, but note licensing is based on concurrent calls, so higher call volumes can raise costs quickly. Answer based on 162 reviews Integrations ### Which third-party tools and platforms does 3CX integrate with? 3CX integrates with Microsoft Teams, Microsoft 365, Microsoft Outlook, HubSpot CRM, Zoho CRM, Salesforce Sales Cloud, and Gestionale sul Web, with CRM and productivity integrations confirmed by reviewers. Official catalog listings also show more than 20 integrations, including Dynamics 365, Freshdesk, Zendesk Suite, and Google Contacts. Answer based on 42 reviews Getting Started and Support ### How easy is it to onboard and train a team on 3CX? 3CX is generally easy to train teams on, with in-person training, live online sessions, webinars, videos, and documentation available. End users usually learn calling, transfers, and remote work features quickly, while admins and less technical users often need more time for setup, routing, gateways, and on-premises configuration. Answer based on 40 reviews Getting Started and Support ### What customer support options does 3CX offer, and how do users rate the experience? 3CX offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support resources as easy to search and helpful, with fast issue resolution in some cases. Others report uneven technical support, outdated documentation, slower responses, and difficulty getting the right help for complex problems. Answer based on 135 reviews Security ### How does 3CX handle data security and access control? 3CX uses built-in call security, two-factor authentication for its online platform, and apps that let remote staff call without exposing personal numbers. It also offers admin permissions, though reviewers say access assignment can be inconvenient. Some report desktop app vulnerabilities, weak security updates, broken voicemail PINs, and password or IP-blocking issues after updates. Answer based on 12 reviews ## Who uses 3CX? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Quick and straightforward installation 89% positive reviews out of 38 Most reviewers report installation is simple, with clear instructions, minimal technical barriers, and fast operational setup. Recurring technical glitches and crashes 71% negative reviews out of 48 Most reviewers report bugs and issues cause frequent crashes, malfunctions, and require troubleshooting, disrupting daily business activities. Roberto S. Mr, 2 - 10 employees. "The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience." Unified business communication system 97% positive reviews out of 29 Most reviewers describe communication as streamlined, enabling fast, cost-effective, and centralized collaboration for internal and external needs. ksenjia B. Team leader, 201 - 500 employees. "CX software is reliable and easy to use for online communication and also easily integrate with WordPress developed and managed websites." Unstable call connectivity and quality 83% negative reviews out of 41 Most reviewers indicate call connection suffers from dropped calls, audio problems, and delays, especially with unreliable internet. Melissa A. BDC Operations Manager, 501 - 1,000 employees. "It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during calls, so that people end up talking over one another." Comprehensive VoIP telephony platform 100% positive reviews out of 23 Most reviewers indicate voip offers versatile telephony, conferencing, and integration, supporting efficient remote and on-site operations. ## Features AI summary Based on 2,206 Telephony reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**55%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**38%**) 3CX supports all three of the features reviewers rate most highly: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses manage internet-based calling, direct calls to the right people more efficiently, and oversee call activity for quality and performance, allowing teams to improve communication and respond to customers more effectively. VoIP Connection 4.6 (66) 65.15% of 66 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Monitoring 4.0 (39) 46.15% of 39 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Center Management 4.4 (69) 69.57% of 69 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID 4.3 (69) 68.12% of 69 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 4.3 (59) 50.85% of 59 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Routing 4.4 (106) 76.42% of 106 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria 3CX 105 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio Calls: Ability to make voice calls within the system - Audio Capture: Record audio or import/upload audio files - Audio/Video Conferencing: Audio/Video Conferencing - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Blended Call Center: A call center that both makes and receives calls - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Offline Form: Form to collect visitor contact information when live chat isn't available - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.4 (467) 4.4 Based on 467 reviews ## Pricing Value for money 4.3 (308) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/158704/3CX/pricing/) 3CX PRO $350.00 Flat Rate,Per Year It includes: - Unlimited Extensions - Voicemail Transcription - Intercom / Paging / PA Announcements - Integrated Fax Server - Custom SMTP Server - CRM Integration - Call Flow Designer - Hot Desking - Scheduled Restore 3CX ENT $425.00 Flat Rate,Per Year It includes: - Inbuilt Failover - Start / Stop Call Recording Rights - Custom IP Phone Logo - Standby License - Skill-based Routing - Call Transcription - Call Analytics - 3CX AI Value for money 4.3 (308) 4.3 Based on 308 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (339) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (339) 4.1 Based on 339 reviews ## User reviews Overall rating 4.4 Based on 468 reviews Filter by rating 5(255) 4(155) 3(39) 2(11) 1(8) Mentioned topic Sorted by most recent LP Luke P. Head of Support Information Technology and Services ### "Good but can be better" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 September 4, 2026 Setup was longer than expected, but the pricing model is a major plus. However, have had a few bugs with it Pros Good pricing model, really flexible and not locked into a per user model like you usually are. Easy user management and good to see all calls Cons Have had some issues with bugs in the past and it can be difficult to contact the support team and get them resolved Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RB Riccardo B. Marketing Director Mechanical or Industrial Engineering ### "Great cloud solution for VoIP - but needs to elvove" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 3, 2026 Pros Extremely solid VoIP solution with good pricing, you can also use it in cloud version to avoid on-premise problems. Cons Dashboard seems a bit old now, they should redesign it and integrate AI like some competitors are already doing. AI could be great for call management. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Mohammed M. Project manager Construction ### "Tremendous 3cx" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2026 Overall it’s very reliable and gives you all in one connection and helps you in executing the communication smoothly. Pros I love 3CX for not missing any work calls when I’m away from my office. It’s tremendous app keeps me connected every time. Cons The only drawback I noticed the phone calls quality on the app is not up to mark and sometimes drops. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RT Rachel T. Accounts Administrator Construction ### "3CX Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 June 15, 2026 Overall 3CX does the job but has had frustrating instances as well, especially with issues transferring calls. Pros I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are at. Cons We have had recent issues where it has been difficult to transfer calls and they drop. I think call log information could be in a clearer format. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LK Lyle K. Project Manager/Senior Systems Consultant Information Technology and Services ### "Best in Class" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2026 I work fully remote and am using Cellular internet and it works great; I make calls and receive calls all day and rarely run into a issue. Pros The PC Softphone App and Mobile App work awesome. I can seamlessly pick up calls on either the computer or on my cell phone Cons Both the PC and Cell phone APP could use interface update as it is a bit clunky and hard to find certain functions like how to transfer a call unless you read up on it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rena D. Payroll Manager Tax Preparer Accounting ### "User friendly versatile communication " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 28, 2026 Awesome. I had help setting up when I needed it. It works very well for our company which has 2 offices about an hour apart from each other. Pros I like the user friendly set up. They are also there with step by step instructions to help. I like the ability to forward calls to another office with ease. All there user manuals are available on the website. 2 factor authentication for the online platform is important, extra safety is always a good thing. Cons The online platform should have more user settings. Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS ALFREDO S. lead Warehousing ### "3CX IS AGREAT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2026 Based on the fact that it is something new for me, so far, I am satisfied using 3CX. Now it is part of my daily routine at my job Pros It is a company that we have just started using here at my work, it is something new and easy to use. We are in contact with our backup office in other countries. customer support is great, features is good also Cons This is something new that I just started using, nothing negative or anything I don't like at the moment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 17, 2026 Hello Alfredo! Thanks for your review. We're glad to hear your initial experience with 3CX has been positive and that it's helping you stay connected with your teams across different locations. It's great to know it’s already becoming part of your daily workflow. :) OR Orlando R. IT Technician Information Technology and Services ### "Best VoIP Solutions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 February 18, 2026 Pros I like that we can configure a digital receptionist instead of hiring an actual reception to manage and direct calls. Cons The Microsoft integration doesn't work in real-time for Microsoft Teams availability status, and Microsoft profile pictures can't be managed from admin console unless it is auto populated using Microsoft 365 sync. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EJ Emma J. Administrative Specialist Accounting ### "Great Phone System with Texting Option " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 24, 2026 Pros 3CX is very easy to use, in the office and outside of the office. Their app is user friendly and has amazing features that make it easy to use. The SMS option is easy to use as well and helpful for our clients. Any issues we have are quickly resolved with their customer support team. Cons The only complaint our firm has is there is sometimes a delay in receiving texts, and clients have complained it is difficult to hear us at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 17, 2026 Hello Emma! Thanks for your review. We're glad to hear 3CX has been easy to use across devices and that features like SMS and support have been helpful for your team. Regarding delays in texts and call quality - these are typically related to network conditions, device setup, or the SMS provider rather than the 3CX system itself. We recommend checking these areas with your IT admin or provider to ensure optimal performance. Harrison K. Help Desk Manager Information Technology and Services ### "MSP Help Desk Managers Real Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 12, 2026 As a manager its super user friendly. I love the reporting that I can do out of the platform. I can access the dashboard anywhere I am and change our rotating on call team. I love the integration with M365. 3CX just works. Pros I really enjoy how easy 3CX is to use. We host it locally in our environment and it works perfectly. Our calls dont drop, we dont have any issues with the call flow it just works. Cons I have been at another organization that hosted their own 3CX instance and had issues because of the complexity of the setup. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 17, 2026 Hey Harrison! Thanks for your review. We're glad to hear 3CX has been reliable in your environment and easy to manage, especially with reporting, on-call changes, and M365 integration. For more complex deployments, proper setup is key. Where needed, our global network of certified 3CX Partners can assist to ensure everything is configured correctly from the start. [View all Reviews](https://www.capterra.com/p/158704/3CX/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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