--- title: "3CX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 3CX Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/158704/3CX/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # 3CX Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 3CX ## What is 3CX? 3CX is a cloud-based and on-premise IP PBX solution that offers complete unified communications, suitable for any business size or industry. With 3CX, employees can work from anywhere. Key features include video conferencing, live chat, mobile apps and advanced contact center features. ## What is 3CX used for? [Telephony](https://www.capterra.com/telephony-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/) Recognitions Shortlist Overall rating Based on 483 user reviews Reviews sentiment Positive 87% Neutral 9% Negative 4% Pros & cons Quick and straightforward installation Unified business communication system Recurring technical glitches and crashes Unstable call connectivity and quality Starting price $350 Flat Rate, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2026 - VoIP / 2026 - Call Recording / 2025 - Contact Center / 2025 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## 3CX alternatives Highest Rated [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (572)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/158704/3CX/alternatives/) ## FAQs about 3CX Overview ### What problems does 3CX solve? 3CX solves missed business calls, fragmented office and mobile communications, and inefficient call routing by connecting desk phones, computers, and smartphones to one business extension. Reception teams, call center supervisors, remote employees, and customer service departments use queues, ring groups, recordings, reporting, and CRM call logging to manage inbound calls and monitor service activity. Answer based on 300 reviews Overview ### Which roles and teams benefit most from 3CX? 3CX is most used by IT managers, IT directors, administrators, and technical staff who manage phone systems, user access, call routing, and maintenance. Business owners, executives, and consultants use it to oversee communications costs and operations, while sales and customer service teams handle customer calls, queues, and follow-ups. Answer based on 464 reviews Overview ### What company size and industries is 3CX built for? 3CX is an open standards IP PBX for businesses of any size or industry, with small businesses accounting for 73% of reviewers and Information Technology and Services leading at 16%. Management Consulting represents 13% of users, while midsize and enterprise organizations account for 18% and 9%, respectively. Answer based on 468 reviews Features and Usability ### What are the key features of 3CX? 3CX includes call routing and call transfer for directing incoming calls, plus mobile access through apps and VoIP connectivity for making and receiving business calls. Call center features include automatic call distribution, call monitoring, call recording, and caller ID, while voicemail supports message access across devices. Answer based on 67 reviews Pricing ### How much does it cost and what fees or limitations are included? 3CX offers PRO at $350 per year and ENT at $425 per year, both flat-rate plans for 11–25 users. A free version and free trial are available. Reviewers value concurrent-call licensing and included features, but report that higher concurrent-call needs can raise costs and that licensing changes may be confusing. Answer based on 162 reviews Integrations ### Which third-party tools and platforms does 3CX integrate with? 3CX integrates with Microsoft Teams, Microsoft 365, Microsoft Outlook, and Gestionale sul Web, with reviewer mentions covering calling, availability, contacts, and CRM records. It supports over 20 integrations, including Dynamics 365, HubSpot CRM, Salesforce Sales Cloud, Freshdesk, Pipedrive, and Zendesk Suite. Answer based on 37 reviews Getting Started and Support ### How easy is it to onboard and train a team on 3CX? 3CX offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers generally find everyday calling, messaging, transfers, and mobile apps quick for nontechnical users to learn. Administrators and teams deploying on-premises systems, gateways, routing rules, or integrations often need more time, VoIP knowledge, and sometimes partner assistance for setup. Answer based on 40 reviews Getting Started and Support ### What customer support options does 3CX offer, and how do users rate the experience? 3CX offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support teams, documentation, and forums as helpful, with quick issue resolution, but experiences vary: some report slow or difficult-to-reach technical support, outdated documentation, costly support, and greater reliance on channel partners. Answer based on 135 reviews Security ### How does 3CX handle data security and access control? 3CX uses two-factor authentication for its online platform and includes built-in call security for VoIP communications. It supports safer staff calling without personal numbers and provides a protected environment for internal and external communications. Reviewers note limited admin permission delegation, recurring PIN and password issues, IP blocking, and concerns about desktop-app vulnerabilities and security updates. Answer based on 12 reviews ## Who uses 3CX? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Quick and straightforward installation 89% positive reviews out of 38 Most reviewers report installation is simple, with clear instructions, minimal technical barriers, and fast operational setup. Recurring technical glitches and crashes 71% negative reviews out of 48 Most reviewers report bugs and issues cause frequent crashes, malfunctions, and require troubleshooting, disrupting daily business activities. Roberto S. Mr, 2 - 10 employees. "The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience." Unified business communication system 97% positive reviews out of 29 Most reviewers describe communication as streamlined, enabling fast, cost-effective, and centralized collaboration for internal and external needs. ksenjia B. Team leader, 201 - 500 employees. "CX software is reliable and easy to use for online communication and also easily integrate with WordPress developed and managed websites." Unstable call connectivity and quality 83% negative reviews out of 41 Most reviewers indicate call connection suffers from dropped calls, audio problems, and delays, especially with unreliable internet. Melissa A. BDC Operations Manager, 501 - 1,000 employees. "It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during calls, so that people end up talking over one another." Comprehensive VoIP telephony platform 100% positive reviews out of 23 Most reviewers indicate voip offers versatile telephony, conferencing, and integration, supporting efficient remote and on-site operations. ## Features AI summary Based on 2,215 Telephony reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) 3CX supports all three features that reviewers rate most highly: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Combined, these capabilities help businesses manage internet-based calling, direct calls to the right agents or departments, and oversee live interactions for quality and performance, allowing teams to improve responsiveness, maintain service standards, and handle call volumes more efficiently. VoIP Connection 4.6 (66) 65.15% of 66 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Monitoring 4.0 (39) 46.15% of 39 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Center Management 4.4 (70) 70.00% of 70 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID 4.3 (69) 68.12% of 69 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 4.3 (59) 50.85% of 59 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Routing 4.4 (107) 76.64% of 107 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria 3CX 106 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio Calls: Ability to make voice calls within the system - Audio Capture: Record audio or import/upload audio files - Audio/Video Conferencing: Audio/Video Conferencing - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Blended Call Center: A call center that both makes and receives calls - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Offline Form: Form to collect visitor contact information when live chat isn't available - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.4 (469) 4.4 Based on 469 reviews ## Pricing Value for money 4.3 (310) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/158704/3CX/pricing/) 3CX PRO $350.00 Flat Rate,Per Year It includes: - Unlimited Extensions - Voicemail Transcription - Intercom / Paging / PA Announcements - Integrated Fax Server - Custom SMTP Server - CRM Integration - Call Flow Designer - Hot Desking - Scheduled Restore 3CX ENT $425.00 Flat Rate,Per Year It includes: - Call Analytics - 3CX AI - Inbuilt Failover - Start / Stop Call Recording Rights - Custom IP Phone Logo - Standby License - Skill-based Routing - Call Transcription Value for money 4.3 (310) 4.3 Based on 310 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (341) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (341) 4.1 Based on 341 reviews ## User reviews Overall rating 4.4 Based on 483 reviews Filter by rating Counts reflect reviews available in this feed. 5(261) 4(159) 3(43) 2(11) 1(9) Mentioned topic Recent reviews first, then most helpful Sagar S. Test Analyst Used the software for: 1-3 years ### "3CX Makes QA Team Coordination Feel Like a War Room" 4.0 November 10, 2026 The most useful business solution I’ve gotten from 3CX is the one-click call recording and the lite web app for communication during test management meetings. The automated queues have also been really helpful, letting me map bugs to the relevant testers on my team as quickly as possible. Pros What I like most about 3CX is its ability to make communication feel like a war room during critical QA deployments. I can easily set up a call queue for defect triage and keep track of progress through the live dashboards. Overall, 3CX has been really helpful for coordinating and managing my QA team. Cons For now, I can clearly see that 3CX isn’t integrated with defect-tracking systems like JIRA and GitHub. There also doesn’t seem to be a REST API available for optimization. These gaps make my QA communication a bit tricky and less streamlined than it could be. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Consultant Used the software for: 3-5 years ### "3CX: Flexible, All-in-One Unified Communications That Streamlines Teamwork" 5.0 November 6, 2026 3CX effectively addresses the challenges of fragmented business communications by bringing voice, video conferencing, messaging and remote connectivity together in one unified platform. It simplifies communication management, improves collaboration across distributed teams and enables faster, more effective engagement with customers and stakeholders. From an operational perspective, 3CX helps reduce communication overheads, streamline workflows and improve overall business responsiveness. Its flexibility, reliability and cost-effectiveness deliver significant business value, allowing teams to remain connected, productive and focused on delivering better outcomes. Overall, 3CX has become a valuable part of our communication infrastructure. Pros What I appreciate most about 3CX is its comprehensive and flexible unified communications capabilities, bringing voice, video conferencing, live chat and mobility together within a single platform. Its intuitive interface, ease of administration and seamless accessibility enable efficient communication across teams, regardless of location. From a business perspective, 3CX helps streamline communication workflows, improve responsiveness, support collaboration and optimise operational efficiency. It offers a practical and scalable solution for organisations looking to enhance their overall communication experience while maintaining flexibility and control. Cons 3CX delivers an impressive and reliable unified communications experience, with very few areas of concern. Its comprehensive feature set, flexibility and ease of use provide significant value to the business. While there are always opportunities for continuous enhancement, particularly around expanding integrations and introducing further functionality, these are minor considerations when compared with the platform's overall performance and capabilities. 3CX continues to be a dependable, cost-effective and versatile communications solution that supports business productivity, collaboration and operational efficiency. Overall, it is a solution I would confidently recommend to organisations seeking a robust and scalable communications platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gaurav S. Security Engineer ### "3CX’s Smart Concurrent-Call Pricing and Flexible Deployment Options" 4.5 November 6, 2026 1\. Phone costs that scale with headcount Traditional and many cloud phone systems charge per user, so every new hire increases the monthly bill. 3CX charges by simultaneous calls instead. Because only a fraction of staff are on calls at the same time, a company can support many employees with a relatively modest license. The main upside is lower cost—especially once you get to 50+ users—where savings of 80–90% have been cited compared with per-seat alternatives. 2. Vendor lock-in and rigid hardware Legacy PBXs often lock you into proprietary handsets and a single carrier. 3CX works with standard SIP phones and SIP trunks, and you can choose your own provider. That flexibility gives you leverage: you can change carriers or swap hardware without having to replace the entire system. 3. Control over where the system runs Many cloud vendors only offer their own hosted service. With 3CX, you can self-host on Windows or Linux, run it on a cloud VM, or have it hosted for you. The benefit here is control over data, uptime, and costs—particularly for organizations with compliance or sovereignty requirements. 4. Remote and hybrid work Desk phones and office-bound PBXs don’t fit distributed teams very well. 3CX includes desktop, mobile, and browser apps that let your extension follow you anywhere. Reviewers note that this makes it possible to route calls from a central switchboard to individual desktops and field staff without needing to buy IP phones for everyone. 5. Fragmented communication tools A lot of businesses end up juggling separate tools for calls, video meetings, chat, and website chat. 3CX combines these into one platform and integrates with CRMs and Microsoft 365, so staff can see caller context and log calls without constantly switching between apps. 6. Missed calls and overloaded small teams Small businesses often can’t staff phones 24/7. Features like IVR menus, queues, and the newer AI Receptionist can handle routing, answer common questions, and operate around the clock. That way, callers get a response instead of going straight to voicemail, and staff spend less time on repetitive, routine calls. 7. Call center capability without enterprise pricing With queues, wallboards, reporting, and CRM integration, smaller organizations can get tools that used to be priced and packaged mainly for large contact centers. Pros Charging per simultaneous call rather than per user is a smart match for how businesses actually use phones. Most employees aren’t on calls at the exact same time, so a company can grow headcount without having its phone bill rise in lockstep. It’s a sensible design choice, and it’s also what most clearly sets 3CX apart from competitors. I also appreciate the flexibility in deployment. The option to run it on your own server, in a cloud VM, or as a hosted setup gives organizations meaningful control over data and costs, which you don’t often get with the larger cloud phone vendors. On top of that, because it works with standard SIP phones and trunks, you’re less tied to a single vendor’s hardware. Cons The AI still feels young. The changelog shows frequent fixes, including one bug where a CSV import accepted an incompatible voice and then caused incoming calls to fail. That’s not unusual for a fast-moving feature, but it’s a good reason to run a pilot first before trusting it with customer calls. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Raymond Allan S. IT Support Used the software for: 3-5 years ### "Easy Call & Extension Management in One Place with 3CX" 4.0 November 6, 2026 3CX makes it easier for us to manage the company's phone system, especially when setting up new users, assigning extensions, and configuring mobile apps. It also allows employees to stay connected and make or receive calls even when they're away from their desks. From an IT support perspective, it saves time because I can manage most phone-related tasks remotely without having to configure physical desk phones individually. Pros What I like most about 3CX is how easy it is to manage calls and extensions in one place. I can easily set up users, assign extensions, configure their mobile apps, and troubleshoot call related issues without needing to be physically at their desks. Cons One thing I dislike about 3CX is that troubleshooting can sometimes be a bit complicated, especially when dealing with call routing and connectivity. Some settings aren't very straightforward, so it can take time to figure out what's causing the problem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Soumyajit D. Enterprise Portfolio & Project Management || Cyber Security Solution Architect || Strategic Technical Advisor Used the software for: 1-3 years ### "Convenient International Calling, but the 3CX GUI Needs Polish" 3.5 November 5, 2026 Cost of the international calls saves good amount of money. Pros The best about 3CX, you can call from laptop to any international number at your convenience. Cons The GUI, I don’t like much. But still doing the work. It requires good amount of rework so that looks and feels make real. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Curtleigh L. SOC Engineer Used the software for: 1-3 years ### "Reliable and easy to manage VoIP system" 5.0 November 5, 2026 3CX solves the problem of managing a reliable business phone system without needing complex or expensive traditional PBX hardware. It gives us centralised control over extensions, trunks, licenses and call routing from one web console, which makes troubleshooting and day-to-day management much faster. For us this means fewer prolonged outages, quicker resolution when issues do occur, and a more cost-effective way to keep phone services running for clients. Pros What I like best about 3CX is the clean and straightforward management console, the UI is easy to navigate and lets you check extensions, trunks, licenses and call status quickly without unnecessary complexity. Performance is solid and reliable once everything is correctly licensed and connected. The platform also integrates well with the tools we already use, and the overall value for money is strong for the features you get. Support and onboarding have been helpful when we’ve needed to resolve issues fast. Cons The main thing I dislike is how quickly the system can lock up or restrict calls when there’s a license or billing-related issue. Even after payment is made, it can take time for the service to fully restore, and the “license limit reached” messages can leave users completely without incoming or outgoing calls. It would be better if these restrictions were clearer and recovered faster. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Manager Used the software for: Less than 1 year ### "Excellent VOIP solution for the modern work force that doesn't break the bank." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2026 experience has been great, I've deployed 3cx to multiple companies as a replacement for shoretel/Mitel/RingCentral/etc Pros As an admin, the simplicity/low weight of it's server & ease of deployment for users was a primary driver Cons audio quality can occasionally suffer if you don't have experience configuring 3cx, have bad internet/client machines, or don't stay up on updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lukas A. Senior SEM Manager Used the software for: 3-5 years ### "Flexible Business Calling with Inconsistent Reliability" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 November 2, 2026 My overall experience with 3CX was functional but mixed. At my most recent employer, the platform was a practical part of my daily routine, allowing me to handle client calls remotely through the agency’s business number, monitor colleague availability, review voicemails, and document time-sensitive discussions about campaign performance or budget management. Its desktop and mobile access made it convenient for a distributed team, while call recording and CRM connectivity added useful context and accountability. However, the experience was occasionally undermined by missed mobile notifications, inconsistent browser permissions, headset compatibility issues, and reliance on administrators or external support partners for troubleshooting. When phone calls were the norm, 3CX served a clear operational purpose and it delivered capable business telephony at a reasonable cost. Uneven reliability is the main reason that, for me personally, it was only a 3/5 experience. Pros What I liked most about 3CX was the flexibility it provided for handling client communications while working remotely. At my most recent employer, I could place and receive calls through the desktop or mobile app using the agency’s business number, which kept my personal contact information private and allowed me to respond to urgent campaign questions from virtually anywhere. The presence indicators, call recording, and CRM integration also made it easier to understand client context, document verbal budget approvals, and coordinate follow-ups with account teams. Its licensing model was another clear advantage because our company could provision access across a distributed workforce without paying a separate license fee for every user. Although the platform had reliability and support limitations, its core calling features were cost-efficient and well suited to the daily communication needs of a performance marketing agency. Cons What I liked least about 3CX was that I encountered occasional reliability issues with mobile call notifications, browser permissions, and headset controls, which quickly became disruptive when handling time-sensitive account matters. The reliance on administrators or external support partners for troubleshooting added another layer of friction. Lastly, its practical value depended heavily on each client’s preferred communication method. At my previous employer, phone calls were part of the daily routine, so 3CX was useful for client updates, urgent campaign discussions, and verbal budget approvals. After moving to a different agency environment, most client communication shifted to video conferencing through Microsoft Teams and Zoom. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Head of Support Used the software for: 3-5 years ### "Good but can be better" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 September 7, 2026 Setup was longer than expected, but the pricing model is a major plus. However, have had a few bugs with it Pros Good pricing model, really flexible and not locked into a per user model like you usually are. Easy user management and good to see all calls Cons Have had some issues with bugs in the past and it can be difficult to contact the support team and get them resolved Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing Director Used the software for: 3-5 years ### "Great cloud solution for VoIP - but needs to elvove" 4.0 July 6, 2026 Pros Extremely solid VoIP solution with good pricing, you can also use it in cloud version to avoid on-premise problems. Cons Dashboard seems a bit old now, they should redesign it and integrate AI like some competitors are already doing. AI could be great for call management. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/158704/3CX/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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