--- title: "OnSIP Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OnSIP Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more." source_url: "https://www.capterra.com/p/158706/OnSIP/" page_type: "product" language: "en" --- # OnSIP Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OnSIP ## What is OnSIP? OnSIP's VoIP phone system offers all the amenities of a traditional business phone system but with more features! Enjoy free softphones, video chat, video conference calls, and so much more. OnSIP’s patented technology is 100% scalable, 100% secure, and easy-to-use and implement. Award-winning, US-based customer support. Best of all – no contracts required on pay-as-you-go and unlimited plans! Free best-in-class VoIP phones for 5+ users on unlimited plan. ## What is OnSIP used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Softphone](https://www.capterra.com/softphone-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 78 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price $49.95 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - VoIP / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OnSIP?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.onsip.com&name=OnSIP) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OnSIP 4.7 (78) VS. [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $49.95 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (78) Ease Of Use 4.4 (884) Value For Money 4.7 (70) Value For Money 4.3 (795) Customer Service 4.9 (75) Customer Service 4.1 (815) ## OnSIP alternatives [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (65)](https://www.capterra.com/p/172777/UniTel-Voice/reviews/) Starting price $9.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [800.com](https://www.capterra.com/p/208208/800-com/) [4.7 (359)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208208/800-com/) [View all alternatives](https://www.capterra.com/p/158706/OnSIP/alternatives/) ## FAQs about OnSIP Overview ### What problems does OnSIP solve? OnSIP helps teams solve unreliable phone service, expensive landlines, and hard-to-manage multi-location calling. It gives small businesses, home offices, schools, and operations managers an easy way to add extensions, route calls, transfer between sites, support remote staff, and get fast human help when setup or troubleshooting issues arise. Answer based on 57 reviews Overview ### Which roles and teams benefit most from OnSIP? OnSIP is most used by business owners, executives, office managers, and IT leaders who need reliable business communications without heavy infrastructure. Sales and operations teams use it to route calls and support responsiveness, while administrative and finance staff benefit from simpler phone management, remote access, and centralized oversight across locations. Answer based on 78 reviews Overview ### What company size and industries is OnSIP built for? OnSIP is built primarily for small businesses, which make up 97% of reviewers, with limited midsize use at 3%. It serves a range of industries, led by non-profit organization management at 8%, followed by financial services at 6% and religious institutions at 5%, fitting teams that need customizable VoIP communications. Answer based on 78 reviews Features and Usability ### What are the key features of OnSIP? OnSIP includes core cloud phone features such as VoIP calling, virtual extensions, voicemail, call transfer, and mobile and desktop apps for answering business calls anywhere. Differentiating features include automated attendant, call routing and ring groups, plus an admin web portal with role-based permissions, call reporting, and CRM integrations. Answer based on 57 reviews Integrations ### Which third-party tools and platforms does OnSIP integrate with? OnSIP integrates with HubSpot CRM, Odoo, and Zendesk Suite for CRM and support workflows. These native catalog integrations connect calling and customer records with sales and service tools, giving teams a simple way to manage communications across HubSpot CRM, Odoo, and Zendesk Suite. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does OnSIP offer? OnSIP provides live online sessions, webinars, and documentation to support team training. Live online sessions allow guided instruction, webinars cover topics in a group format, and documentation gives written material for self-paced reference and setup guidance. Answer based on 4 reviews Getting Started and Support ### What customer support options does OnSIP offer, and how do users rate the experience? OnSIP offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as fast, knowledgeable, patient, and easy to reach, with real people who walk through setup and fixes clearly. A few mention outdated documentation, a learning curve for advanced features, and occasional communication friction. Answer based on 57 reviews Features and Usability ### How well does OnSIP work on phones and mobile devices? OnSIP works well for business calling across desktop, web, and mobile, especially for remote staff and small office teams. Many users like taking office calls on smartphones and transferring calls on the go, though some report a clunky mobile app, missed notifications, or occasional sign-in and reliability issues. Answer based on 37 reviews Features and Usability ### How reliable is OnSIP for everyday business calls? OnSIP handles everyday business calls reliably for many small businesses, home offices, and multi-location teams. Users often mention clear call quality, easy call forwarding, transfers, voicemail to email, and calling from a computer, while some note app glitches, Wi-Fi dependence, limited texting, or a few missing call features. Answer based on 26 reviews ## Features AI summary Based on 1,849 Business Phone Systems reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) OnSIP supports all three features reviewers rate most highly: **Mobile Access**, **Voice Mail**, and **Call Routing**. Together, these capabilities give teams flexible access to business calls from anywhere, make sure important messages are captured and reviewed, and direct incoming calls to the right person or department, helping businesses maintain responsiveness and handle communication more efficiently. Mobile Access 4.3 (24) 87.50% of 24 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Voice Mail 4.7 (37) 86.49% of 37 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Caller ID 4.8 (22) 86.36% of 22 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Transfer 4.4 (31) 83.87% of 31 reviewers that rated this feature as important or highly important Transfers live calls to other agents Alerts/Notifications 4.2 (26) 61.54% of 26 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Routing 4.4 (34) 82.35% of 34 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria OnSIP 56 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Spam Blocker: Filters used to determine different types of malware threats - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.5 (78) 4.5 Based on 78 reviews ## Pricing Value for money 4.7 (70) Free Trial Basic $49.95 Flat Rate,Per Month Unlimited $18.95 Per User,Per Month Value for money 4.7 (70) 4.7 Based on 70 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Odoo](https://www.capterra.com/p/135618/Odoo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (75) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (75) 4.9 Based on 75 reviews ## User reviews Overall rating 4.7 Based on 78 reviews Filter by rating 5(60) 4(15) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent JL Joy L. Director of Administration Higher Education ### "Stellar Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2026 We have never had an issue with phone service. The customer service is outstanding. They never make me feel rushed and have helped me from setting up a phone to getting to the root of an issue. Pros The customer service at this company is stellar. You can always get a tech to help and they always follow up quickly. Recently I placed a call through my computer and there was a glitch and Paul called me back right away! Cons There is nothing to report here. I have had no issues unresolved. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KW Kelsey W. Owner Relations Hospitality ### "Customer Service is the BEST!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2026 10/10 experience overall. OnSIP has been reliable, easy to use, and backed by outstanding customer support, making it a great solution for our communication needs. Pros Their customer support is absolutely amazing. The team is responsive, knowledgeable, and always willing to go above and beyond to help resolve any issue quickly and professionally. Cons Honestly, I don’t have anything negative to say about OnSIP. Our experience has been consistently positive, and any questions or concerns we’ve had were handled promptly by support. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CW Chuck W. CEO Information Technology and Services ### "On Sip - small company review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2026 Very accommodating. Works all the time. Phone support is excellent. Easy to use and configure. Tech Support is excellent Pros Works all the time. Phone support is excellent. Easy to use and configure. Tech Support is excellent Cons Basic plan cost. Porting is always a pain , though I have not had to perform any in the past months. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TM Tom M. Executive Director Broadcast Media ### "FIRST CLASS SERVICE & SUPPORT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2026 Fantastic. First-rate. Very Very good. I would highly recommend them to another non-profit looking for phone support & service. Pros OnSIP has the BEST customer service in the world....and that is not hyperbole! I have never - never - been frustrated when I've called and have always gotten the answer to whatever question I had quickly, accurately, and with concern about how I am using their product! Cons There are a couple of the knowledge documents that seem to be out-dated and probably need to be edited / rewritten. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GC Genine C. Owner Wholesale ### "Above and Beyond!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2026 Over all experience is great. On-Sip has been a blessing, it allows us to be mobile, not on ly int he office, but in the feild as well. Customer service is above and beyond! Pros On-Sip has a Great product, Great customer service, and a Great price. We have been uning On-Sip going on 5 years and we recommend them diligently. Cons There is nothing I dislike about On-Sip other than I wish I knew about them sooner, especially when I think about all of the money wasted with other VOIP companies that cost twice as much and offer and offer half of what they do. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) They always made mistakes and were getting very expensive. They also constantly added services with out permission. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [Phone.com](https://www.capterra.com/p/147610/Phone-com/) Reasons for choosing OnSIP Customer Service was much better. Eager people willing to help us. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SA Silvia A. Tax Accountant Accounting ### "Phone Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2026 Great people with extensive knowledge of the phone system. It was easy to ask my questions and receive easy instructions. Pros The phone support was exceptional in my call today. I had questions about updating the phone lines, adding an 800 number that worked immediately & assisted me in call forwarding & connecting my answering service to our Cons Your phone support is very knowledgeable & I was able to speak to a person. The phone support was able to guide me in clear English. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JG Josephine G. Office Admin Maritime ### "overall, very happy with OnSip" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 7, 2026 I've had good experience with OnSip. Any question I have is always answered and they don't rush you off the phone, they seem eager to make the experience positive. Pros Very user friendly company. Helpful over the phone. They answer when you call, a live person, eager to help. Cons web app a little confusing. some technical things I don't get and may never. Totally wish they had better selection of music on hold. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TD Tim D. President Consumer Goods ### "Works everyday all day long" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2025 We have been using the OnSIP product for over 10 years and have yet to outgrow its features. Very pleased with its consistent performance Pros It works consistently, this is critical of any communications tool. You can setup and forget and when you have need of another feature it is fairly simple to implement. If you have any trouble the tech support personnel are outstanding and patient. Cons I do have trouble at times installing the updates. They are not too frequent but I usually have to try multiple times to get an update installed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HK Hyun K. IT Support Manager Real Estate ### "Great VoIP solution for a small business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2025 Overall, OnSIP has been a dependable VoIP solution for us. It does what we need it to do, it’s easy to manage, and it supports the way our team works. If you’re looking for a straightforward, flexible, and affordable phone system, it’s your best bet. Pros Solid, reliable system with great call quality. Easy system to manage as an administrator. OnSIP support team is quick to respond with solutions. They are a top-notch team! Cons One complaint is the inability to pre-configure the holiday calendar. This has to be manually configured, and sometimes we might forget to reset it back to regular hours. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [Grandstream Wave](https://www.capterra.com/p/168626/Grandstream-Wave/) Reasons for choosing OnSIP We chose OnSIP because of the ease of implementation and the cost. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MP Marianna P. Executive Manager Financial Services ### "Reliable, User-Friendly VoIP Solution for Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 9, 2025 Overall, my experience with OnSIP has been very positive. It’s a dependable phone system that works well for daily business communication. I love being able to pick up the phone for support and speak with a human Pros OnSIP is incredibly reliable and easy to use. Call quality is consistently clear, and the system is simple to manage, even without advanced technical knowledge. The customer support team is responsive and knowledgeable, which makes a big difference when questions come up. Cons Occasionally, there can be a slight delay when speaking with someone. It doesn’t happen often, but it is noticeable from time to time. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/158706/OnSIP/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ringover vs OnSIP](https://www.capterra.com/compare/158706-169627/OnSIP-vs-RingOver) [800.com vs OnSIP](https://www.capterra.com/compare/158706-208208/OnSIP-vs-800-com)