# OnSIP Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about OnSIP Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/158706/OnSIP --- # OnSIP Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OnSIP ## What is OnSIP? OnSIP's VoIP phone system offers all the amenities of a traditional business phone system but with more features! Enjoy free softphones, video chat, video conference calls, and so much more. OnSIP’s patented technology is 100% scalable, 100% secure, and easy-to-use and implement. Award-winning, US-based customer support. Best of all – no contracts required on pay-as-you-go and unlimited plans! Free best-in-class VoIP phones for 5+ users on unlimited plan. ## What is OnSIP used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Softphone](https://www.capterra.com/softphone-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 78 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price $49.95 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - VoIP / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OnSIP?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.onsip.com&name=OnSIP) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OnSIP 4.7 (78) VS. [4.2 (569)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting Price $49.95 Per User, Per Month Starting Price $27 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (78) Ease Of Use 4.3 (567) Value For Money 4.7 (70) Value For Money 4.1 (464) Customer Service 4.9 (75) Customer Service 4.0 (466) ## OnSIP alternatives [4.3 (672)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars Highest Rated [4.7 (879)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/158706/OnSIP/alternatives/) ## FAQs about OnSIP Overview ### What problems does OnSIP solve? OnSIP solves unreliable business phone service, expensive landlines, and difficult PBX administration by giving small businesses, schools, offices, and remote teams dependable VoIP calling, easy extension management, flexible call routing, and fast human support. It helps admins and nontechnical managers handle setup, troubleshooting, multi-location coverage, and home-office call handling without specialist telecom expertise. Answer based on 57 reviews Overview ### Which roles and teams benefit most from OnSIP? OnSIP is most used by business owners, executives, office managers, and IT teams that need reliable cloud calling without heavy infrastructure. Operations and sales leaders use it to route calls, support customer conversations, and keep teams reachable, while administrators manage setup, users, and day-to-day phone system performance. Answer based on 78 reviews Overview ### What company size and industries is OnSIP built for? OnSIP is built primarily for small businesses, which make up 97% of reviewers, especially in non-profit organization management at 8%. It also serves midsize businesses at 3%, with additional concentration in financial services at 6% and religious institutions at 5%, reflecting its fit for smaller organizations needing configurable VoIP communications. Answer based on 78 reviews Features and Usability ### What are the key features of OnSIP? OnSIP includes core cloud phone features like VoIP calling, virtual extensions, call transfer, voicemail, and mobile and desktop apps for remote use. Differentiating features include automated attendant, call routing and ring groups, PBX administration through a web portal, and voicemail-to-email support for managing business phone lines across locations. Answer based on 57 reviews Overview ### How well does OnSIP handle business calls? OnSIP handles everyday business calling well, with clear call quality, flexible routing, and useful cross-device calling features. Small businesses and home office users often value transfers, voicemail-to-email, and extension management, though some teams report mobile app issues, missing features like texting or certain conferencing options, and occasional call interface quirks. Answer based on 26 reviews Integrations ### Which third-party tools and platforms does OnSIP integrate with? OnSIP integrates with 3 third-party tools: HubSpot CRM, Odoo, and Zendesk Suite. These catalog integrations cover CRM and support workflows, giving teams options for connecting call handling with customer records and service operations. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does OnSIP offer? OnSIP provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided training, while documentation offers written reference material for self-paced review and setup guidance. Answer based on 4 reviews Getting Started and Support ### What customer support options does OnSIP offer, and how do users rate the experience? OnSIP offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as fast, knowledgeable, patient, and easy to reach, with staff who walk through setup and troubleshooting clearly. Some note a learning curve for advanced features and occasional outdated help articles, but issues are usually resolved quickly. Answer based on 57 reviews Features and Usability ### How well does OnSIP work on phones and mobile devices? OnSIP supports business calling across desktop, web, and mobile devices, making remote and multi-location work practical. Small business teams often like the flexibility, call transfers, and consistent uptime, but some users find the mobile app clunky, miss notifications, or run into occasional sign-in and call quality issues. Answer based on 37 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Voice Mail 4.7 (37) 86.49% of 37 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Call Routing 4.4 (34) 82.35% of 34 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Transfer 4.4 (31) 83.87% of 31 reviewers that rated this feature as important or highly important Transfers live calls to other agents Alerts/Notifications 4.2 (26) 61.54% of 26 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Mobile Access 4.3 (24) 87.50% of 24 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Caller ID 4.8 (22) 86.36% of 22 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone OnSIP 56 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Access names, contact information, and roles of employees in a centralized repository For Cloud-based phone system that sends and receives calls via the internet. Track interaction history by documenting conversations for contacts Ability to chat online in real time Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally Telephone system that allows users to connect internally as well as place and receive external phone calls Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Enables the connectivity to send and receive calls over the internet Send messages via SMS Filters used to determine different types of malware threats Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Record and playback video calls Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.5 (78) 4.5 Based on 78 reviews ## Pricing Value for money 4.7 (70) Free Trial Basic $49.95 Flat Rate,Per Month Unlimited $18.95 Per User,Per Month Value for money 4.7 (70) 4.7 Based on 70 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Odoo](https://www.capterra.com/p/135618/Odoo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (75) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (75) 4.9 Based on 75 reviews ## User reviews Overall rating 4.7 Based on 78 reviews Filter by rating 5(60) 4(15) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent JL Joy L. Director of Administration Higher Education ### "Stellar Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2026 We have never had an issue with phone service. The customer service is outstanding. They never make me feel rushed and have helped me from setting up a phone to getting to the root of an issue. Pros The customer service at this company is stellar. You can always get a tech to help and they always follow up quickly. Recently I placed a call through my computer and there was a glitch and Paul called me back right away! Cons There is nothing to report here. I have had no issues unresolved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Kelsey W. Owner Relations Hospitality ### "Customer Service is the BEST!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2026 10/10 experience overall. OnSIP has been reliable, easy to use, and backed by outstanding customer support, making it a great solution for our communication needs. Pros Their customer support is absolutely amazing. The team is responsive, knowledgeable, and always willing to go above and beyond to help resolve any issue quickly and professionally. Cons Honestly, I don’t have anything negative to say about OnSIP. Our experience has been consistently positive, and any questions or concerns we’ve had were handled promptly by support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Chuck W. CEO Information Technology and Services ### "On Sip - small company review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2026 Very accommodating. Works all the time. Phone support is excellent. Easy to use and configure. Tech Support is excellent Pros Works all the time. Phone support is excellent. Easy to use and configure. Tech Support is excellent Cons Basic plan cost. Porting is always a pain , though I have not had to perform any in the past months. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TM Tom M. Executive Director Broadcast Media ### "FIRST CLASS SERVICE & SUPPORT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2026 Fantastic. First-rate. Very Very good. I would highly recommend them to another non-profit looking for phone support & service. Pros OnSIP has the BEST customer service in the world....and that is not hyperbole! I have never - never - been frustrated when I've called and have always gotten the answer to whatever question I had quickly, accurately, and with concern about how I am using their product! Cons There are a couple of the knowledge documents that seem to be out-dated and probably need to be edited / rewritten. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GC Genine C. Owner Wholesale ### "Above and Beyond!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2026 Over all experience is great. On-Sip has been a blessing, it allows us to be mobile, not on ly int he office, but in the feild as well. Customer service is above and beyond! Pros On-Sip has a Great product, Great customer service, and a Great price. We have been uning On-Sip going on 5 years and we recommend them diligently. Cons There is nothing I dislike about On-Sip other than I wish I knew about them sooner, especially when I think about all of the money wasted with other VOIP companies that cost twice as much and offer and offer half of what they do. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) They always made mistakes and were getting very expensive. They also constantly added services with out permission. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [Phone.com](https://www.capterra.com/p/147610/Phone-com/) Reasons for choosing OnSIP Customer Service was much better. Eager people willing to help us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Silvia A. Tax Accountant Accounting ### "Phone Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2026 Great people with extensive knowledge of the phone system. It was easy to ask my questions and receive easy instructions. Pros The phone support was exceptional in my call today. I had questions about updating the phone lines, adding an 800 number that worked immediately & assisted me in call forwarding & connecting my answering service to our Cons Your phone support is very knowledgeable & I was able to speak to a person. The phone support was able to guide me in clear English. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Josephine G. Office Admin Maritime ### "overall, very happy with OnSip" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 7, 2026 I've had good experience with OnSip. Any question I have is always answered and they don't rush you off the phone, they seem eager to make the experience positive. Pros Very user friendly company. Helpful over the phone. They answer when you call, a live person, eager to help. Cons web app a little confusing. some technical things I don't get and may never. Totally wish they had better selection of music on hold. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TD Tim D. President Consumer Goods ### "Works everyday all day long" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2025 We have been using the OnSIP product for over 10 years and have yet to outgrow its features. Very pleased with its consistent performance Pros It works consistently, this is critical of any communications tool. You can setup and forget and when you have need of another feature it is fairly simple to implement. If you have any trouble the tech support personnel are outstanding and patient. Cons I do have trouble at times installing the updates. They are not too frequent but I usually have to try multiple times to get an update installed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HK Hyun K. IT Support Manager Real Estate ### "Great VoIP solution for a small business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2025 Overall, OnSIP has been a dependable VoIP solution for us. It does what we need it to do, it’s easy to manage, and it supports the way our team works. If you’re looking for a straightforward, flexible, and affordable phone system, it’s your best bet. Pros Solid, reliable system with great call quality. Easy system to manage as an administrator. OnSIP support team is quick to respond with solutions. They are a top-notch team! Cons One complaint is the inability to pre-configure the holiday calendar. This has to be manually configured, and sometimes we might forget to reset it back to regular hours. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [Grandstream Wave](https://www.capterra.com/p/168626/Grandstream-Wave/) Reasons for choosing OnSIP We chose OnSIP because of the ease of implementation and the cost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Marianna P. Executive Manager Financial Services ### "Reliable, User-Friendly VoIP Solution for Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 9, 2025 Overall, my experience with OnSIP has been very positive. It’s a dependable phone system that works well for daily business communication. I love being able to pick up the phone for support and speak with a human Pros OnSIP is incredibly reliable and easy to use. Call quality is consistently clear, and the system is simple to manage, even without advanced technical knowledge. The customer support team is responsive and knowledgeable, which makes a big difference when questions come up. Cons Occasionally, there can be a slight delay when speaking with someone. It doesn’t happen often, but it is noticeable from time to time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/158706/OnSIP/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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