Who Uses This Software?

Small to Medium Organizations


Average Ratings

7 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $18.95/month/user
  • Pricing Details
    Unlimited Calling & Standard Features
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Junction Networks
  • www.onsip.com
  • Founded 2004
  • United States

About OnSIP

Create your corporate phone system with video chat, queue reporting, auto attendants, voicemail-to-email, call management, and more.


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OnSIP Features

  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing
  • Call Recording
  • Call Routing
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Virtual Extensions
  • Web Conferencing

OnSIP Reviews Recently Reviewed!


OnSip for small biz

May 15, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been very happy with Onsip as a VOIP vendor. Their service works well for our 2 store business with 2 commercial kitchen. As a wine club, we have thousands of members and Onsip works very well for inbound and outbound over the past 3 years. We have a home office, and with Onsip, we can easily be at home, answer store phones when they are closed, transfer calls between locations, call any part of our business for free. Onsip became essential part of our small biz on day one. On our plan, adding extensions is super easy and free - our 2 retail spaces has general purpose shared phones. We still intend to add several more extensions at basically, no cost. Our monthly cost is equal to what we paid Attempting to Telephone (AT&T) for just one location. So our savings are at least 30% and the functionality is much better.

Cons: There are a few features that we need - telemarketing blocking or global blocking; international calling allowed but to only specific countries. Some requested new features cost a bit more than we want to pay - busy light indicator shouldn't be as expensive. Or new features could be bundled with things like telemarketing block and then totally worth it.

Recommendations to other buyers: For small business, look hard at things like adding extra extensions. For our configuration, on the plan we use, Onsip allows unlimited extensions for free - we love that to put phones in different parts of our 2 locations and also at our home office, our 2 commercial kitchens, our customer service desk. We pay for minutes, not phones, and obviously inside calling is free. Onsip has other plans for a more traditional business like say, dedicated office workers, that are also very nice but we don't need their features as a retail shop. I personally have 30+ years in IT and chose Onsip as their own business model resonated with my small business.

OnSip VoIP was the best experience I could have asked for.

May 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The support was hands down some of the best I have dealt with, from the moment of contact to the day I unplugged our old PBX server.

Cons: Their web application was a poor reflection of the quality of their physical offering but that has since been addressed and is now something I no longer believe is an issue.

Overall: It was amazing. We were stuck using an aging and unsupported physical PBX system that was showing its age. With no real experience with rolling out a VoIP system to our users I reached out online and one of their engineers actually responded directly. They were not very hostile or pushy, communicated at my pace, and even spoke honestly about their shortcomings and areas where other competitors might offer stronger solutions for us or how we could work with them to resolve those issues within our infrastructure. Honesty and integrity from a vendor goes a long way in my book.

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I am in love with OnSIP, It has simplified my life!

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can now add business lines into my home office for a fraction of the cost of doing it through the local phone company and I have clear crisp phone service. Everytime I have needed customer service I have had an excellent experience and they have taken care of each issue with great care and speed getting me back online and going again quickly. With my home office phone I can have up to 4 lines (depending on the phone you can have many more) and I can tell which is ringing so I know how to answer properly and helps me to be more professional. So, so much easier than having my cell phone ring all the time.

Cons: It doesn't have a texting feature, I just use Google Voice to get this feature it just means that I have to have 2 seperate numbers for my business.

Overall: My experience has been great with OnSIP. They have exceptional customer service I've received exactly what I needed each time. I have a personal coach who checks in with me every so often to ensure that things are going good as well. I highly, highly recommend using this cost effective service for your at home business!

Easy to use, convenient, good-enough desktop app

May 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Our connection has always been clear and it's been easy to quickly log in and make calls from other devices when necessary. Only wish would be for a more compact version of the desktop app that could be kept open. The existing app takes a fair amount of real estate on the screen.

Pros: Easy to move extensions or use the web app across various devices Desktop app is easy to install/setup Clean consistent connection

Cons: Wish there was a compact version of the desktop app that could be kept open and given screen space at all times when not using a separate phone

One of the best and most trusted VoIP services

Apr 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: One of the best VoIP providers in terms of service, features, ease of use, and price. I can wholeheartedly recommend them to anyone looking for a reliable VoIP vendor.

Pros: Very easy account setup and clear instructions on how to use the service itself. The pricing is wonderful so it definitely won't be a big budget burden. Good sound quality for the price. The support is also very responsive, at least during the several times I needed to reach them.

Cons: I have had an issue using my account in a 3rd party VoIP software. It is not directly OnSip's fault, but I wish they had more tutorials for external popular software. They were also using Java to make calls from their own site, which might be a security concern for some.

Cloud Phone System Transformed How I Use My Work Phone

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having voicemails sent straight to my email? Awesome. Being able to call from my office line but on my computer? Amazing. Having all my work contacts, extensions and call history across devices? It's great.

Cons: The mobile app seems underdeveloped in comparison to the web app and overall office phone.

Onsip is great for everything but conference calling

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Onsip is great and easy to use. Onboarding my team was a breeze.

Cons: Conference calling should be an essential feature but isn't available on mac.