Likelihood to Recommend:Not LikelyExtremely Likely
Pros: We have been very happy with Onsip as a VOIP vendor. Their service works well for our 2 store business with 2 commercial kitchen. As a wine club, we have thousands of members and Onsip works very well for inbound and outbound over the past 3 years. We have a home office, and with Onsip, we can easily be at home, answer store phones when they are closed, transfer calls between locations, call any part of our business for free. Onsip became essential part of our small biz on day one. On our plan, adding extensions is super easy and free - our 2 retail spaces has general purpose shared phones. We still intend to add several more extensions at basically, no cost. Our monthly cost is equal to what we paid Attempting to Telephone (AT&T) for just one location. So our savings are at least 30% and the functionality is much better.
Cons: There are a few features that we need - telemarketing blocking or global blocking; international calling allowed but to only specific countries. Some requested new features cost a bit more than we want to pay - busy light indicator shouldn't be as expensive. Or new features could be bundled with things like telemarketing block and then totally worth it.
Recommendations to other buyers: For small business, look hard at things like adding extra extensions. For our configuration, on the plan we use, Onsip allows unlimited extensions for free - we love that to put phones in different parts of our 2 locations and also at our home office, our 2 commercial kitchens, our customer service desk. We pay for minutes, not phones, and obviously inside calling is free. Onsip has other plans for a more traditional business like say, dedicated office workers, that are also very nice but we don't need their features as a retail shop. I personally have 30+ years in IT and chose Onsip as their own business model resonated with my small business.