# OnSIP Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about OnSIP Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more.

Source: https://www.capterra.com/p/158706/OnSIP/pricing

---

# 

 OnSIP Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

OnSIP

## What is OnSIP?

OnSIP's VoIP phone system offers all the amenities of a traditional business phone system but with more features! Enjoy free softphones, video chat, video conference calls, and so much more. OnSIP’s patented technology is 100% scalable, 100% secure, and easy-to-use and implement. Award-winning, US-based customer support. Best of all – no contracts required on pay-as-you-go and unlimited plans! Free best-in-class VoIP phones for 5+ users on unlimited plan.

## What is OnSIP used for?

[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Softphone](https://www.capterra.com/softphone-software/)

Overall rating

Based on 78 user reviews

Reviews sentiment

Positive

96%

Neutral

4%

Negative

0%

Starting price

$49.95

Flat Rate, Per Month

Free trial  
available

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Do you work for OnSIP?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.onsip.com&name=OnSIP)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### OnSIP

4.7 (78)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

$49.95

Per User, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (78)

Ease Of Use

4.8 (855)

Value For Money

4.7 (70)

Value For Money

4.5 (767)

Customer Service

4.9 (75)

Customer Service

4.6 (786)

## OnSIP alternatives

[4.7 (313)](https://www.capterra.com/p/208208/800-com/reviews/)

Starting price

$149.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/)

Starting price

$18.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/158706/OnSIP/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Voice Mail

4.7 (37)

86.49% of 37 reviewers that rated this feature as important or highly important

Computer-based system that allows users to send and receive voice messages

Call Routing

4.4 (34)

82.35% of 34 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Call Transfer

4.4 (31)

83.87% of 31 reviewers that rated this feature as important or highly important

Transfers live calls to other agents

Alerts/Notifications

4.2 (26)

61.54% of 26 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Mobile Access

4.3 (24)

87.50% of 24 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Caller ID

4.8 (22)

86.36% of 22 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

OnSIP 56 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator.

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Facilitate virtual conferences that connect multiple people remotely

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

View caller ID details such as name and number and determine how to respond by prioritizing or blocking it

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of reports

Access names, contact information, and roles of employees in a centralized repository

For Cloud-based phone system that sends and receives calls via the internet.

Track interaction history by documenting conversations for contacts

Ability to chat online in real time

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Record the audio of phone conversations for quality assurance purposes

Transmit voice and other information digitally

Telephone system that allows users to connect internally as well as place and receive external phone calls

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Enables the connectivity to send and receive calls over the internet

Send messages via SMS

Filters used to determine different types of malware threats

Set up connections to third-party platforms to improve business processes

Presenter can see and hear participants and vice versa

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Record and playback video calls

Connect with meeting participants remotely over video

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

Features

4.5 (78)

4.5

Based on 78 reviews

## Pricing

Value for money

4.7 (70)

Free Trial

Basic

$49.95

Flat Rate,Per Month

Unlimited

$18.95

Per User,Per Month

Value for money

4.7 (70)

4.7

Based on 70 reviews

## Integrations

[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Odoo](https://www.capterra.com/p/135618/Odoo/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (75)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (75)

4.9

Based on 75 reviews

## User reviews

Overall rating

4.7

Based on 78 reviews

Filter by rating

5(60)

4(15)

3(3)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JL

Joy L.

Director of Administration

Higher Education

### "Stellar Customer Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 29, 2026

We have never had an issue with phone service. The customer service is outstanding. They never make me feel rushed and have helped me from setting up a phone to getting to the root of an issue.

Pros

The customer service at this company is stellar. You can always get a tech to help and they always follow up quickly. Recently I placed a call through my computer and there was a glitch and Paul called me back right away!

Cons

There is nothing to report here. I have had no issues unresolved.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KW

Kelsey W.

Owner Relations

Hospitality

### "Customer Service is the BEST!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 29, 2026

10/10 experience overall. OnSIP has been reliable, easy to use, and backed by outstanding customer support, making it a great solution for our communication needs.

Pros

Their customer support is absolutely amazing. The team is responsive, knowledgeable, and always willing to go above and beyond to help resolve any issue quickly and professionally.

Cons

Honestly, I don’t have anything negative to say about OnSIP. Our experience has been consistently positive, and any questions or concerns we’ve had were handled promptly by support.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CW

Chuck W.

CEO

Information Technology and Services

### "On Sip - small company review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 26, 2026

Very accommodating. Works all the time. Phone support is excellent. Easy to use and configure. Tech Support is excellent

Pros

Works all the time. Phone support is excellent. Easy to use and configure. Tech Support is excellent

Cons

Basic plan cost. Porting is always a pain , though I have not had to perform any in the past months.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TM

Tom M.

Executive Director

Broadcast Media

### "FIRST CLASS SERVICE & SUPPORT"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 12, 2026

Fantastic. First-rate. Very Very good. I would highly recommend them to another non-profit looking for phone support & service.

Pros

OnSIP has the BEST customer service in the world....and that is not hyperbole! I have never - never - been frustrated when I've called and have always gotten the answer to whatever question I had quickly, accurately, and with concern about how I am using their product!

Cons

There are a couple of the knowledge documents that seem to be out-dated and probably need to be edited / rewritten.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GC

Genine C.

Owner

Wholesale

### "Above and Beyond!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 12, 2026

Over all experience is great. On-Sip has been a blessing, it allows us to be mobile, not on ly int he office, but in the feild as well. Customer service is above and beyond!

Pros

On-Sip has a Great product, Great customer service, and a Great price. We have been uning On-Sip going on 5 years and we recommend them diligently.

Cons

There is nothing I dislike about On-Sip other than I wish I knew about them sooner, especially when I think about all of the money wasted with other VOIP companies that cost twice as much and offer and offer half of what they do.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

They always made mistakes and were getting very expensive. They also constantly added services with out permission.

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

[Phone.com](https://www.capterra.com/p/147610/Phone-com/)

Reasons for choosing OnSIP

Customer Service was much better. Eager people willing to help us.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SA

Silvia A.

Tax Accountant

Accounting

### "Phone Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 10, 2026

Great people with extensive knowledge of the phone system. It was easy to ask my questions and receive easy instructions.

Pros

The phone support was exceptional in my call today. I had questions about updating the phone lines, adding an 800 number that worked immediately & assisted me in call forwarding & connecting my answering service to our

Cons

Your phone support is very knowledgeable & I was able to speak to a person. The phone support was able to guide me in clear English.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JG

Josephine G.

Office Admin

Maritime

### "overall, very happy with OnSip"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 7, 2026

I've had good experience with OnSip. Any question I have is always answered and they don't rush you off the phone, they seem eager to make the experience positive.

Pros

Very user friendly company. Helpful over the phone. They answer when you call, a live person, eager to help.

Cons

web app a little confusing. some technical things I don't get and may never. Totally wish they had better selection of music on hold.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TD

Tim D.

President

Consumer Goods

### "Works everyday all day long"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 18, 2025

We have been using the OnSIP product for over 10 years and have yet to outgrow its features. Very pleased with its consistent performance

Pros

It works consistently, this is critical of any communications tool. You can setup and forget and when you have need of another feature it is fairly simple to implement. If you have any trouble the tech support personnel are outstanding and patient.

Cons

I do have trouble at times installing the updates. They are not too frequent but I usually have to try multiple times to get an update installed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HK

Hyun K.

IT Support Manager

Real Estate

### "Great VoIP solution for a small business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 10, 2025

Overall, OnSIP has been a dependable VoIP solution for us. It does what we need it to do, it’s easy to manage, and it supports the way our team works. If you’re looking for a straightforward, flexible, and affordable phone system, it’s your best bet.

Pros

Solid, reliable system with great call quality. Easy system to manage as an administrator. OnSIP support team is quick to respond with solutions. They are a top-notch team!

Cons

One complaint is the inability to pre-configure the holiday calendar. This has to be manually configured, and sometimes we might forget to reset it back to regular hours.

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

[Grandstream Wave](https://www.capterra.com/p/168626/Grandstream-Wave/)

Reasons for choosing OnSIP

We chose OnSIP because of the ease of implementation and the cost.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MP

Marianna P.

Executive Manager

Financial Services

### "Reliable, User-Friendly VoIP Solution for Business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 9, 2025

Overall, my experience with OnSIP has been very positive. It’s a dependable phone system that works well for daily business communication. I love being able to pick up the phone for support and speak with a human

Pros

OnSIP is incredibly reliable and easy to use. Call quality is consistently clear, and the system is simple to manage, even without advanced technical knowledge. The customer support team is responsive and knowledgeable, which makes a big difference when questions come up.

Cons

Occasionally, there can be a slight delay when speaking with someone. It doesn’t happen often, but it is noticeable from time to time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/158706/OnSIP/reviews/)

Popular comparisons

[Ringover vs OnSIP](https://www.capterra.com/compare/158706-169627/OnSIP-vs-RingOver) 

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