Who Uses This Software?

Wild Apricot is web-based software for small associations and non-profits to help manage membership, website, events and other activities. It's powerful, easy-to-use and affordable.


Average Ratings

380 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
    See pricing details
  • Pricing Details
    Plans are flat-rate and all-inclusive (no hidden fees).
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Wild Apricot
  • www.wildapricot.com
  • Founded 2000
  • Canada

About Wild Apricot

Wild Apricot helps thousands of organizations spend less time on administrative tasks, like processing payments and updating Excel files, and more time on growing their membership. It's designed for volunteer run and small staff organizations with a user-friendly back end so that you don't have to be a technical genius to take your organization to the next level. In addition, you'll have access to a community of peers and experts that share knowledge and best practices. We've got your back!


Spotlight_media_placeholder

Wild Apricot Features

  • Event Management
  • Fundraising Management
  • Jobs Board
  • Mailing List Management
  • Member Accounts
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management

Wild Apricot Reviews Recently Reviewed!


Very fast and effective response to any inquiries I have.

May 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It provides a comprehensive package for a club. Everything from an attractive website design, to emails, events and billing.

Cons: Because of the advanced functionality of the package, it can be intimidating for some of our administrators to use that do not have much computer experience.

Cloud-based and easy to keep track of memberships!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: What I like the most about this software is that its makes keeping track of memberships/clients so much easier. Admins spend so much time inputting this information and updating it and this software helps to aid in the process.

Cons: It took awhile to figure out how to set up the software and how to use the various templates. A training guide and/or some better customer service could do wonders for the success of this product.

Very flexible system

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love al of the options for web design, also the help videos are great! As well as the online help that is provided

Cons: For the most part I really enjoy using this system. It comes in handy for so many tasks such as event planning

a great time saver!

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to use, a beautiful interface, and saves a lot of time. They have wonderful customer service as well.

Cons: It could be more intuitive because it takes a little time to learn and I think it could be more user-friendly but once you get to know it is relatively easy!

Capterra-loader

My experience with Wild Apricot has been pleasant and I'd recommend if given the opportunity.

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Once all the information is entered about a specific client in the system, all your work is done! From the moment you create the membership everything is automated and has saved us a lot of time.

Cons: There was definitely some time I needed to get used to using this software and I feel like there is also a leaning curve with most of our new employees.

Overall: Wild Apricot has made it easy for my team and I to manage all of our subscription customer in one place and has truly automated the process.

Membership Management Made Easy

Apr 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Wild Apricot's template-based design made it easy for me to set up my membership system for my clients. I was in need of an application that would allow me to distinguish between my clients and those who had been referred to me by others for the same type of assistance. This platform made it easy to do something I initially thought would be very complicated.

Cons: The user interface system is a little challenging to work with. The pricing structure has changed since I opened my initial account and it doesn't seem that the services warrant the increase.

Clunky and feels outdated - but I like some things about it

Apr 13, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: Mostly it's fine, but I feel like Wild Apricot is being left behind by newer competitors that are built to do more and to integrate more fluidly with the many different cloud-based apps people are using these days.

Pros: I like the flexibility you have in defining your membership levels, and like the reporting around member status/renewal status.

Cons: I have one client that is using Wild Apricot, and they have started shopping for new databases. WA just "changed their pricing structure", which means raised the price, for my client, offering a bunch of new bells and whistles they won't use, and justifying the price increase that way. But that's just kind of the final straw - there have been other frustrations. The website is slow, and I mean really slow. Sometimes it freezes when you're trying to pull reports. When you go to WA-integrated pages on their website, everything slows down. The web page integration doesn't look great, but it's passable. No integration with QuickBooks Online, and the reporting isn't super friendly to do monthly reconciliations between the two applications.

Flexible and easy to use

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This program allows you to keep track and manage members which is a huge plus. We have so many at one time is can be hard to keep track of. Being able to put event information and work through the website it great!

Cons: The interface is a bit old and dated, could you a touch up for making the site appeal more and ease of use.

Worth the money!

Mar 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ability to automate membership applications and renewals is a big plus for a small nonprofit. The support community for users provides excellent advice and guidance too.

Cons: The website and other functions are not as simple to use as some standalone offerings but the whole package in one place is a hard deal to beat! Given the complexity of the functionality offered, the learning curve can be a bit steep!

Great for Chamber of Commerce/NonProfits with Membership Base

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Supports organizations with a few members up to 15,000 (large size range); template-based website design gives the user numerous options. Great customer support/help videos. Perfect for storing information on members, communication and billing of dues. Easy to import spreadsheets. On a tight budget, this is a great all-in-one tool. Minimizes the use of error-prone excel sheets and runs great reports.

Cons: The user interface is a little bit dated and can be confusing. Does not integrate with social media. There are some other membership software that are a little bit more modern.

Overall: Great for an organization on a tight-budget looking for an all-in-one database for membership management.

A software package that lets nonprofit associations and clubs keep tabs on their members

Mar 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Flexible system for clubs, associations, and non-profits. Template-based website design gives you numerous options, including event planning and donations. Excellent online help, with numerous videos.

Cons: The interface resembles a content management system from last decade, and can be a little confusing.

Overall: good experience

The convenience of a centralized database with access for all volunteers is priceless

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The centralized member database, the event module, email functions - it all works beautifully together and makes live for all volunteers sooo easy.

Cons: the Admin side is intimidating at first glance and it has taken us a while to train event coordinators to set up and publish their events.

Wild Apricot takes a step in providing integrated support for association managment

Feb 27, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like the potential and possibilities of Wild Apricot. While the software does provide a one stop shop for maintaining member contact information, billing and event promotion and registration, each of these features are limited and require accommodations to take advantage of them.

Cons: Constraints and limitations of each of the features has been a frustration. Work arounds are required to use the software. Setting up the site was not intuitive or easy (and we ultimately engaged our technology consultants to assist). The Quick Books interface is weak and neither Wild Apricot or Quick Books have much experience or insight in helping work through set up or troubleshooting.

We are actively looking for alternatives that have more flexibility to customize to meet our needs.

Overall: Having an online platform for membership contact information has been helpful in supporting updates and potentially in developing a member directory. The app that allows for remote access has been great as well.

We had been hopeful about the invoicing as well but have not been successful in integrating with Quick Books and have found technical support very limited both from Wild Apricot and Quick Books.

Flexible software but needs some tweaking

Feb 22, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I manage the memberships for a club that has over 15 teams and 240 members, so it is not the easiest thing to manage. I went through a few different programs and Wild Apricot seems to be the best fit for the numerous needs the Club has! It is easy to track payments - overpaid balances and balance due, I can enter manual payments, add extra line items to keep track of fundraising credits, and easily email families or certain individuals from the software. There are workarounds for some of the limitations that the software has, which has been helpful.

Cons: There are a few issues that I have with this software: 1) it does not allow group invoicing so if I need to add an invoice to all members on one team, I have to go into each account and manually create; 2) it is not intuitive when it comes to families with 2 or more players, as it does not allow two different memberships to be linked to one account - I end up having to create a unique account for those families; 3) it does not allow partial payments. As with most membership sites, I have found the website portion to be somewhat clunky and limited, so I have the actual website on a different platform, which is unfortunate.

Wild Apricot saves a lot of time in managing this 501C3

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use for non tech person. Customer support is excellent. Allows for complete automation for events, including taking payments and tracking attendance.

Cons: At times it is difficult to change the content of some website pages without changing the template. When new members are onboarded, they have difficulty finding out how to view other members.

Using Wild Apricot has made my life much easier!

Feb 16, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about Wild Apricot is that it is so all inclusive. Anything you can think that you might need the software to do, it does! Even when you're not exactly sure what it is you're looking for, once you look for it, there it is!

Overall: Time! The benefits that we got was time. And the assurance that everything we needed was right there.

A Full Featured Membership Website That's Amazingly Easy To Set Up and Customize, Plus Excellent "How To" Videos and Help Pages

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This site has everything you need to set up a professional membership website. The automated emails, and targeted emails have eased our administrative burden. The blogs, events, join us, and membership pages are already set up in template form, that you can easily customize to represent your organization. No HTML coding is needed, but you can use code if you'd like to. The checkout system is very easy to integrate with your card payment system with I wide variety of supported vendors. We can't wait for the new online store to be added in April, as well as the membership phone app!

Bike Club Using Wild Apricot

Jan 25, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: So far so good. Give it a try!

Pros: Wild Apricot seems very feature-rich for the cost. Our intention is to use it to replace My Emma for newsletters, Evite for invitations, Excel for contact info and membership status, the existing website, and maybe more. Our club has over 200 members. Administering membership renewal and contact updates are very time-consuming. Wild Apricot will allow us to use a single, user editable, database. Our members will be able to change their own contact information. Lapsed members will be automatically removed from the list active members. The website building tool is fairly good. The included templates are attractive. There is an extensive array of help videos, although I tend to stick with the user manual, which is quite extensive (over 2000 pages). We're hoping that the admin portion of club support will be greatly reduced. Our board members will add events and post articles. Hopefully, the rest will maintain itself, more or less. 30-day free trial. Easy to try. WA has good online reviews. Importing contacts from an Excel file was a snap.

Cons: r us. A little more variety of the templates might be nice. A bit tough getting the webpage to look good both on desktop systems and my iPad. With less experienced users the learning curve might be daunting, but it's near impossible to create a product as feature rich as Wild Apricot without making it a bit more time-consuming to learn.

Capterra-loader

Wild Apricot is an easy-to-manage membership management software.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Setting up event registration is a breeze. Annual membership dues invoicing is also easily handled by this software.

Cons: You have to archive inacive members or they will continue to receive the registration notifications.

Overall: membership management

Vendor Response

by Wild Apricot on January 17, 2018

Thank you for your review, Candi. We're thrilled Wild Apricot can help with running your organization!

Wild Apricot has everything a non-profit needs

Dec 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I was the Secretary for my Chapters well known organization. The Secretarial duties are vast and important to the life of the organization. Wild Apricot appears to have everything a non-profit organization needs. It allows me to do all of the required things necessary. The membership database allows for custom as well as preset categories with specified access. I can keep track of membership categories, addresses, dues due, and Quick books is a part of the application. Reports can be easily generated using the information entered into the database. My favorites are the communication sections. I can announce events that all members can quickly view, be registered for or wait listed. Reminders can also be sent to all members or those specified. Payments can be taken and recorded, invoices and receipts sent. The confirmation emails are customized and can be personalized. Documents that need to be shared can also be done. I find that Wild Apricot can complete all necessary duties assigned to an organization. While all officers can have premium access to all documents, reports and finances 24/7, it also allows for all shades of transparency to members while keeping confidential information secure. I haven't run across any application as thorough as Wild Apricot. I've only used the application a few days as they allow a 30 day trial to try it out and show off their goods to potential users.

Cons: My only concern is that the way in which things are laid out aren't as intuitive as I would have liked. I would rather have an illustrated manual on the dashboard for when a new user signs in. There is a quick 4 minute video guide that I may find usable later on the opening page. But its definitely not a deal breaker for me.

Capterra-loader

Researched almost every membership management software. Still went with Wild Apricot

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that it automates everything, prorates the prices throughout the year, automatically creates a member directory, and that we can add/customize fields to the member application, especially fields that add to the price.

Cons: There's not a store, per say, and we have to limit who we're having sign-up through Wild Apricot because they charge per contact (so for most of our public-related product sales we sell through Shopify instead)

Worst-performing website, terrible integration, NO customer support

Oct 05, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: Complete ripoff. Company has no idea what it's doing in website development and membership support. Company refused to issue refund. Representatives lied to me on 3 different occasions that they fixed the website, but they have not.

Pros: Easy to set up. Ready to launch website in less than a few hours. But that's where it stops. They'll take your money, but there is no technical or customer support.

Cons: Terrible customer support, they have no experience in website design whatsoever. There was a security issue with the website. Rather than refunding the money, they lied to me that they fixed it. Months later, same problem persists.

Wild Apricot

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Excellent tool

Pros: Auto-enrollment and auto announcement of renewal of membership works great and saves me a lot of time

Great, easy to use membership software

Sep 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: WildApricot helps our all-volunteer alumni association share responsibilities for finances, membership, donations, communications, and website. Thank you for continuing to roll our features that make it easier for us to get it all done.

Cons: The thing I most wish were different is the formatting of text for webpages and emails. We frequently paste text from other sources, and the formatting of the apparently "saved" page does not reliably look like what we saved.

50/50

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Once you understand the main parts work well, however, more integration is needed. Usually, the helpdesk/support desk are very prompt with their answers to my queries, even given the time difference between us.

Cons: The software is clunky and sometimes the parts do not work as seamlessly as they should with each other. Also, the lack of a Full Backup facility is a major headache and handicap!

We looked for a simple Cloud application to decentralize administration tasks and found it.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The primary driver was to find something that was intuitive to use. Our staff are all part time volunteers and needed to be able to use the software with minimal instructions from their homes. Wild Apricot provided this by making the import of data simple as well as creating a new Web site that had same look and feel of existing site. Also migrating the DNS was easy.

There are plenty of tutorial and FAQ pages to guide you along. Once you under stand the basic concept everything else becomes easy. Best part is being able to grant limited admin access to certain pages for updates and changes. Also by letting users update their own information we saved a lot of time updating Membership data. Creating Events proved very popular as well with Members now being to sign up on line and also remit payments. Integration with PayPal was easy as well.

The application packs enough features to make it much easier to manage the Swim Club without making it too complicated to use. Everything beforehand was Excel driven and therefore never synchronized or up to date.

I also like the mobile app a lot. Easy to take a look if new members signed up, paid or if member are delinquent without going online.

Cons: We have encountered some minor issues we wished were a little different but nothing to deter from the overall functionality. I think that would be the case with any software packages. So no major cons to report. We like the software. It is easy to use and has powerful reporting etc capabilities.

Overall: Database that is accessible for any of the administrators of the club. Members can self manage accounts. Automatic upgrades and easy to manage Web content. Automatic billing through predefined time periods etc. Ease of use. We were up and running in a few weeks. Data import was easy as well.

I find the help info to not be useful. I always end up calling Customer Support.

Aug 30, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to add events; customer support is helpful. Like design of website (which was done by a web developer).

Cons: Missing key feature of allowing multiple payments which is key for our organization; We would like the trip name to be passed to Stripe.

Everyone professes to be the best, while Wild Apricot is supreme of all the rest

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The primary focus is tracking members and personalizing them. This is made possible with the back end user field creation. It is simple, user friendly and improves strategies on what to create, track and respond to the member with less man hours to use, that promotes huge cost savings when you achieve more with less using the full functionality and power of the the backend

Cons: Two things, admin access has improved, but no option exist to disallow exporting members. This is a crucial consideration to manage and control member data. If a switch can be added where exporting is an option that would be great. Second is the forum or blog needs an option to screen a post prior to making it public.

Overall: Efficiency times a 1,000 plus effectiveness times 1,000

Wild Apricot has completely streamlined administration of event functions for our organization.

Aug 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Wild Apricot has very robust functionality. Whenever we think about something new we'd like to do, usually it already exists in Wild Apricot and we just need to learn about it.

Cons: It was tough for our group to get going initially. But we are a small group with not a lot of technical expertise. We also have trouble sometimes with getting postings to look reasonably consistent as far as things like spacing go. We have to fiddle with it, and still can't get it right much of the time.

I have been with Wild Apricot for 2 years now, all I can say is THANK YOU!

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: As a small non-profit, this software has made organizing and communicating with our membership SO much easier. Membership is now automatic and registering for our events is easy for our guests and much less work for us. The website is easy to manage, and our financials are much more organized. I think what I like the most about this company is that they are CONSTANTLY improving according to a "wish list". It is very obvious that they care about their customers (US!) and continually work hard to improve. I love Wild Apricot!

Cons: The software is missing just a few things that would be great for us personally, but with 1000's of wishes, I understand that not all of mine will be granted :)

As far as function, I have no complaints.

Overall: As a small non-profit and an all volunteer board, we do not have the capability to run our membership sign ups and training registrations, by hand. We now have automated payments, registrations, renewals and are able to communicate in an instant with our membership. It is also very nice to have all of this with a user-friendly website in one place!

I use WA for membership administration

Aug 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Sending emails to all members is easy, simple and quick. Keeping track of membership payments and donations is simple.

Cons: Would like to set up Paypal payments from a personal Paypal account. We would like PAYpal to be the only source of payment/donations for our organization.

Overall: It helps me organize my alumni group.
Standard login/password features are included and do not need any maintenance.
Web page maintenance is easy.

Easy to implement, very reliable and reasonably fast.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of navigation and logical structure reduce the need for training to an absolute minimum. Online help system is the most complete we've seen.

Cons: The foundation is so good that we want more features, waiting for enhancements can be a little frustrating.

Overall: Complete membership records, event scheduling, membership accounting and billing, online payment for events and renewals. It is the information foundation of our club.

User persistence is a must to get what you want with Wild Apricot.

Aug 30, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: There are useful features that I never would have considered but add a great deal to the customer's experience.

Cons: There is no supporting functionality for our most important annual event. Billing information is not sent to the office until after payment is due. Setting up credit card payment via PalPal and WA was very difficult.

Overall: We have seen an increase in program participation since offering online registration and payment.

Good for small business or organizations that don't require robust functionality.

Jul 28, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Wild Apricot is one of the most economical contact management systems out there and has basic functionality to track and communicate with members. It is great for small business or non-profit organizations because of the price and relative ease of use.

Cons: Wild Apricot does not have the functionality of other contact management systems. Incorporating a recurring payment option is difficult based on the current functionality.

BAU Alumni Relations Center BARC

Apr 26, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I am BAU Alumni Relations Coordinator we have 23.475 alumni we are managing the data of our alumni but looking for a professional software for deep data mining

Wild Apricot for Social Organization

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: it's all-in-one platform: database, calendar, electronic communication.

Cons: in 3 years of continuous use, we have not found anything that does not work for us with Wild Apricot.

Overall: Wild Apricot offers an all-in-one platform: member database, payment mgmt, and event organization. It is easy to learn and easy to setup for every organization's particular needs.

Recommendations to other buyers: Layout your organization's needs, see how they can be addresses with Wild Apricot's functions. Direct any question to their user support, which is fabulous and very quick to get back to you.

Simple and Scalable Membership Management CRM

Apr 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - Tiered Pricing Plan
- Integrated Contact and Members List for Event Promotion
- Membership Auto Renewal Email Reminders
- Invoicing and Email Notification

Overall: We've been using Wild Apricot for almost two years. It has simplified many aspects of our administration. Primarily, the tracking of students and their membership status that sends automated renewal reminders via email is what I appreciate the most. Email invoicing is also appreciated as it allows instantaneous notification to our clients and students. Allowing us to manage separate general and student contact lists helps us to target our emails depending on topic. As we are a growing organization, the tiered payment plan is helpful keeping our overhead costs down but still fair. We haven't fully explored the other benefits of Wild Apricot but already it has made our lives more efficient.

After three years in our 1400 member organization

Mar 26, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: Divest of wild apricot partners and own up to providing good tech support.

Pros: Enormous capability, without any real tech support. Email support from Russia is not helping. We could assist.

Cons: Very difficult to learn .Poor WordPress integration.Wild Apricot partners not a substitute for tech support deficiencies.

All in one package

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Email blasts website members financial all in one. Easy to use

Cons: Would like to see use of room reservation and schedule out email blasts.

Overall: Great customer service overall good system for non profit organization. User friendly and meets almost all our business needs. Only portion that does not is booking rooms.

Recommendations to other buyers: Well worth the cost

Wild Apricot is your Go-To Platform for a membership organization site

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have worked with Wild Apricot for about 7 years. It host the website for a professional nursing organization - Southeastern College Health Nurses Association. www.spchna.org The site offers membership application and renewal. It offers hosting for events and registration with PayPal or Credit card. The software includes a forum for communication. Separate members only access is possible. It is easy to use, but all software has a learning curve. If you have a question, the support is phenomenal!! Emails to members are monitored for click/open rate.

Improving with each new version - it still would be nice to have more copy/paste features while editing. File storage is fee based, so the more storage the higher the fee. The number of administrators is fee based as well. As a small organization, this was not an issue, but may be one in the future.

I would like to automatically subscribe members to a forum with the option to unsubscribe, but that function is not available. Although subscription to forum is relatively easy, we would like to take all the "action" away from the member, but still give them the option to unsubscribe as they choose.

Overall - very good platform, easy to use, many features that fits our organizational needs.

We're Wild about Wild Apricot!

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Functionality - does everything we want it to do

Cons: There is nothing about this software that we don't like

Overall: Our organization simply could not exist without Wild Apricot. The platform, the people, the price...they're all absolutely the best.

Recommendations to other buyers: Get it today!

For member oriented websites just about the best around

Mar 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: If you have a member based organization and need to track members, information, registration details, accounting info, etc... Wild Appricot is one of the best prebuilt web hosting services for this.
The Admin section while occasionally a bit clunky is fairly easy to navigate. The stock settings, options, WYSIWYG format, are more than sufficient for most websites. One main piece that is not included is a built in contact us page and JS or CGI ability. Those you have to have somewhere else or use a third party to get them to run.
They are going to be pricey for a small organization but very reasonable for mid sized and bigger. Take a test drive and enjoy!

Very good

Feb 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: The small museum I work at just started using this in the last year, and it has really helped us with many of the things we do. We don't have to have as many applications or services with Wild Apricot, since they provide many, like the membership management and event registration.

Pros: Provides many services. Website creator is relatively easy to use and looks nice. Event registration works well for us.

Cons: A few things have been slightly confusing, we've had a little trouble with some of the registration types. And in the website editor, I can't get embedded videos to center onto the page.

In search of member management software

Feb 22, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: While WA is a great product, I found it not to be user as user friendly as i would like and for an organization on a small budget and this was too much for us.

A membership software for those that don't know how to market.

Feb 20, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: You cannot track paid traffic conversions in Wild Apricot because the URL does not change after a purchase is made. You also cannot create drip email campaigns. All of the great features and support are far are mute points because of these 2 shortcomings.

Pros: All in one software, great support.

Cons: You cannot track paid traffic conversions in Wild Apricot because the URL does not change after a purchase is made. You also cannot create drip email campaigns.

Recommendations to other buyers: Don't use it if you plan on paying for traffic.

Wild Apricot Membership Software

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Overall I am very happy with the Wild Apricot web based membership, email and web site software. Although we are a Masonic service organization based on a grand lodge structure I was able to make the software work for our needs. WA is constantly investing in upgrades and fixes to make it better for the users. Having a single solution to handle the 3 main business functions is wonderful. I don't use the financial aspect as the developers envisioned but their tracking for event registrations is very useful and I really like it. I will continue to be a customer. Good value for the cost.

Love Wild Apricot

Feb 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: would like a little more flexibility on some things

Overall: As a freelance web developer I have used Wild Apricot for membership based organizations. Easy to set up, customize and train my clients on how to use.

Vendor Response

by Wild Apricot on February 17, 2017

Thanks for your review, Mary. We're so glad your clients enjoy Wild Apricot.

Club site rocks!

Feb 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: More direct way to recover suspended members who rejoin the club.

Overall: Since I was set up to use this site for our club, it has been so easy to use. Any questions I have are answered quickly and easily. Keep up the great work.

Vendor Response

by Wild Apricot on February 17, 2017

Thanks for your words of encouragement, Jim! Good luck to everyone in Rochester.

Fabulous Functionality & Customer Service, too

Feb 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: All-in-one solution.

Cons: Lots of functions so the initial learning curve is steep, but not difficult.

Overall: Good functionality combining membership database functions, event registration and website. An all-in-one package. Great customer service, too.

Vendor Response

by Wild Apricot on February 17, 2017

Thanks for your positive review, Susan! Let us know if we can ever be of further service.

Wild Apricot terrific

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use; the automatic sending of membership renewals, tracking renewals and donations; the conference registration features including notifications; tracking donations.

Overall: We use this software to manage a small association of approx. 100 members. It handles everything from membership lists, renewals and notices to donations and conference registration. The support is helpful and it is very easy to use. We love it!

Vendor Response

by Wild Apricot on February 17, 2017

Thanks for your positive review, Ted.

Wild Apricot Website Software

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After much research our women's golf association (550+ members) made the switch to Wild Apricot about 3 years ago. We have found this software to be intuitive to use and easy to train others. We are all volunteers and not all are tech savvy but this program has been wonderful for us. We highly recommend to anyone looking for website software.

The best organizational software database around!

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My organization is entering our third year with Wild Apricot, and we are still enthusiastic supporters of the software and the people behind it. Ridiculously easy to set up, use and maintain, this software has allowed us to truly be a dynamic AND virtual club. It has saved us at least 15,000 euros a year in rent and more in labor. Support is friendly, helpful, quick and thorough. I am convinced I am Wild Apricot's biggest fan, and The American Women's Group in Paris is its most loyal customer.

Vendor Response

by Wild Apricot on February 17, 2017

Merci Kathy! Thanks for your support. We hereby declare you our biggest fan :) Give our best to all the Americans in Paris!

Not a computer geek

Feb 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I struggle every time I have to publish our membership newsletter and keeping a copy on file for future reference is hit or miss each time.

Review of Wild Apricot

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: WA is easy to use, good way to keep track of a growing number of members. We've had a dozen new members join in the past month.

wild apricot is a great product and world best support

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are using wild apricot from last 6 months and it is a great product and world best support they provided so far. Any help they are there to assist.

Impact SA implementation of membership management software

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Searches, ability to edit fields and event creation and tracking.

Cons: No ability to set up specific payment plans (i.e. 5 payments, 4 payments). No option to send regrets for an event.

Overall: Our implementation of Wild Apricot was very positive as our lists and fields easily transferred into Wild Apricot. Setting the membership levels was a challenge as we discovered that our different payment options created separate membership levels. If we could have simply set up four levels with different payment options it would be much simpler for our members. Wild Apricot support has been fantastic. Allowing our members to update their information and having members input their own information upon joining for the first time has saved us hours of manual put (both initially and going back to correct errors). One of the drawbacks of Wild Apricot for us is the inability to set up specific payment plans, while it is possible to set up recurring payments we must track the number of payments and turn off the renewal date once the required payment has been reached. Bundle memberships has also been a bit of a challenge as all the payment is required in order to set up the membership. We have created a way around by entering partial payments as a different membership level and moving them into the bundle membership once the required payment is accumulated. The inability to receive regrets for events has also been a bit of a drawback. Performing searches in Wild Apricot is one of it's strongest features. Searches may be saved and used for future needs. It is possible to search by every field that has been set up. Event are also easy to set up and track. The integration with our financial partner and square has also been very possible. Although, the integration with Square seems to be in the initial stages and not fully integrated with Wild Apricot.

Wonderful Membership Software

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Having everything in one place: Membership directory / email list, event calendar and general information for the club

Cons: There is nothing I do not like.

Overall: Everything in one place, coordinated ! Such a time saver. We used to juggle: Excel, Mailchimp and WordPress.

Recommendations to other buyers: Take the time to migrate from whatever systems you are currently using. It might take a little time, but it is worth it.

Vendor Response

by Wild Apricot on February 17, 2017

Thanks Ines! You are exactly who we had in mind when we design our software. So glad Wild Apricot is helping your organization.

Great AMS for a fraction of a cost - and easy to learn

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Don't need technical skills to learn. Awesome support/online resources. Meets all the basic and general needs of an association.

Cons: Develop a roll-out plan on training other administrators once things are organized, so the person primarily customizing will have an easy outline to refer to rather than developing from scratch.

Overall: Wow -- value for money! For a small club with lots of potential to grow, we are super thankful to have found Wild Apricot -- thanks to the Capterra review that provided us very helpful comparative with other AMS. As most clubs, we are volunteer-run with not much technical expertise and not much time. You will still need a good chunk of dedicated time in the initial set up process-- but what a time savings after that. We're looking forward to maximizing use of the AMS. The combo of member management, donations, website, email marketing is simply great. Highly recommended for small to medium sized associations. The neat thing is Wild Apricot aims to continuously add more features. The customer service is hands down one of the best. The responses are super prompt and informative.

Recommendations to other buyers: Even though one can figure things out easily, someone setting it up for the first time, need to set aside a considerable amount of concentrated time to prepare all aspects. There's really no way around that.

Wild Apricot Member Management System

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, great customer support and tutorials/help.

Cons: When doing a group email any responses go only to the sender rather than to every recipient of the original email.

Overall: Our trial period was wonderful, now we're working to get up to speed with our upgraded program. As with all software there's a learning curve but it's certainly not insurmountable and definitely less so than with other software packages I've tried to learn.

Wild Apricot

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Cloud based, accessibility from anywhere, and ability to have multiple administrators for each area or all areas.

Overall: Before Wild Apricot, we had multiple spreadsheets to keep track of our members. Now we have an online database that is constantly being updated. Members can update their own profile. All our events are listed on the calendar, and all our members are sent notifications. Very quick and easy to contact all 4000 members, or individual club members. Is it perfect? No, but Wild Apricot is always listening to their clients and making improvements and upgrades. Thank You Wild Apricot!

impressions of Wild Apricot

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Being of the "older generation" and not having grown up with computers and programs, I was somewhat dubious about using Wild Apricot (WA), but I was very quickly surprised as to how easy it is to learn, to use efficiently and effectively, and the "power" of all the multiple applications available.

Wild Apricot Software

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: All my dealings with this company have been positive. The software does what it is supposed to do with only the occasional glitch.

Great tool to manage a non-profit

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: No more paper and few checks

Cons: Formatting events could be easier

Overall: This website makes it easy to handle membership, create and manage events and Eblast members and contacts about upcoming evenymts or our annual membership drive. Working with PayPal, most financial transactions are electronic and membership applications/profiles created and updated on the website by members eliminating paper and responsibilities of the membership chair and website manager. It's a win-win for a sophisticated board.

Makes organizing your organization easy

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, lots of functions to organize your group, easy to manage registrations, dues and renewals. Very easy to set up a multipage website

Cons: Can't schedule emails to go out in advance on a particular date.

Overall: I have used Wild Apricot for two different professional organizations now, both run completely by volunteer nurses. We are not strong in business or computer skills. But creating a website is so easy, and just the automatic membership renewal process makes it worth its price. Pricing is manageable for the smallest of organizations, and the features are so valuable. It is easy to create events, track registrations, collect dues and fees and communicate with your members and that is all in addition to the website that is so easy to build. The support team is excellent. They are always ready to help and want to know what they can do to improve, and improvements happen often. A great product, easy to use.

Vendor Response

by Wild Apricot on February 18, 2017

Thanks for your feedback Chris!. Some good news for you: we will be releasing an "email scheduling" feature in March 2017, which will allow you to schedule emails to go out on a particular date and time. Stay tuned for updates on this. Thanks again.

Wild Apricot is helping us transform our organisation

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The wild apricot platform has improved our ability enormously to communicate and service our members. As a result our organisation is more responsive and agile. It is simple to use but powerful in its functionality. I am able to run most of the functions myself and if I do struggle with something, wild apricot provide rapid customer support to solve my problem. I would highly recommend wild apricot for any organisation that needs to serve a membership.

A really functional website/database

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very Configurable to meet our requirements and lots of useful features

Cons: Not real easy to get a handle on, takes time to get the results that you want - but it's worth it I think

Overall: I worked many database programs trying to find one that suited our requirements, rather than we having to suit the database. Wild Apricot seems to do that with many practical functions and great configurability - the latter being a key point. We configure to our needs, not the other way around. I'm not a software guru but I've managed to muddle thru to produce a pretty good solution for our club that it is a real positive step forward.
The odd time I've requested help it was forthcoming and tutorials seem to work.
Now it's just a case of easing it in....

Recommendations to other buyers: Don't give up, be patient and the results are worth it. THe folk at Wild Apricot are positive and helpful - thanks

Simple and Effective

Feb 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: We have little time to devote to managing membership and Wild Apricot is simple and effective in doing just that.

Wild Apricot is the Essential Membership Ingredient

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I am extremely likely to recommend this product because Wild Apricot is an example of what Association websites can do well and ought to be doing more often. Wild Apricot allowed me to design with impact, our Association client website with 75 members and 950 contacts as my guide during the entire process. They made me feel like Lewis and Clark finding the New World.

Cons: I do not have any harrowing stories to tell about Wild Apricot because every problem with complex issues during the setup and migration are solved with the flawless performance by the Apricots on the support team.

Overall: Wild Apricot is an excellent habitat for a small to mid-sized non-profit and Association. Their excellent platform provides a spectacular price point, terrific Apricot support, and strikingly gifted member management. Based on my experience with the Association I work with, WA provided the quality, functionality, and platform that deserves your consideration. WA helps to tell your story in a genuine way that contributes to increasing revenue and membership.

Recommendations to other buyers: The online support PDFs, additional e-mails, and step-by-step help provided a slew of options for answers to my questions. Their support with team and board issues provided me with facts to defend the platform with real answers defying naysayers.

Why we find Wild Apricot a value to our organization of casual technology users.

Feb 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: easy to use, tons of functionality

Cons: not as intuitive as we would like...then again, we tend to be casual users of technology.

Overall: We utilize Wild Apricot to run our non-profits business. It's fairly easy to use, especially for a bunch of casual technology people and the customer service is prompt and timely.

Recommendations to other buyers: Always utilize the customer service group...quick and easy to work with.

Easily customizable

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our non-profit organization needed a subscription based website that could provide for some pretty specific needs we had. The most impressive thing about Wild Apricot is the ease of building. We went from zero website to a functioning website with the specific things we needed in three days. It was amazing, and the app makes accessing all the admin info so easy on the go! Oh! And all within the budget of a tiny non-profit! Thank you!

Bringing our rowing club into the 21st century!

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Rich funtionality; ease of implementation; terrific customer support

Cons: Complexity of handling our multiple member "types" (but at least we can handle them!); complexity of analyzing financial data

Overall: I was asked to "freshen up" the appearance of our club's static HTML website. I conducted user interviews, during which a lengthy list of wished-for functionality emerged, way beyond the site's appearance. The Board and our members wanted an online implementation for the following: up-to-date member directory; a wide range of membership "types" (scullers, sweep rowers, coxes, paddlers, kayakers, dragon boaters...); automated processing of membership applications and renewals; credit card payments; event scheduling; calendaring; email blasts; donations; and on and on.

My research into available options within our limited budget yielded one clear winner: WildApricot. The Board agreed, I ported (and freshened up) the existing website content, and implemented all those requested features. The process was easy and straightforward. The WildApricot online help system is terrific, and the technical assistance is always timely and spot on.

We have been using WildApricot for about five years now, and it continues to serve us very well.

Wild Apricot is an Outstanding Platform for Austin Skiers Non-profit Ski Club

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The way you can set up your web site and the functionality.

Cons: Sometimes you need to be an IT professional with programing experience in order to do some of the set up.

Overall: The functionality and ease for the end user makes this a super platform for our web site. Technical support is top notch too!

Great Educational Management Tool

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It looks good on our website. It works well integrating with everything from attendance to banking.

Cons: The learning curve is a bit steep, but videos and "help desks" assist well.

Overall: I'm the Education Director for one of the largest computer clubs in the country, located in a retirement town. We have close to a thousand members registering for membership and classes. Wild Apricot simplifies and streamlines the whole process, saving hundreds of hours of volunteer time. Wild Apricot integrates a calendar with our website. It saves hours of paperwork by providing class attendance lists, confirmation letters, Email from instructors and more.

I highly recommend Wild Apricot.

Recommendations to other buyers: It works. It's great to have a piece of software that actually does what was advertised.

WA gives us the tools to organize our club

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of use, versatility

Overall: WA brought many of the functions of our yacht club into one software package. The board now controls the website, emails, services and billing directly. Members are able to register for events and pay online. The software is intuitive and very user-friendly. I was especially surprised at how easy it was to add new pages to our website.

Recommendations to other buyers: If you could add basic book keeping we could eliminate QB altogether.

Great system

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Database

Cons: None yet

Overall: Wild Apricot is a very user friendly system and provides all the basics (and even some advanced) features to fully manage a club.

Recommendations to other buyers: Not at the moment

Beautiful and Intuitive

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love the look of our Wild Apricot software. I think it attracts viewers from the get-go. Since I am over 70, I really appreciate the intuitiveness of the application. If I think about what I want to do, I can generally figure out how to do it. If not, there's always customer support to back me up.

Remarkably Good Software

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Fully featured

Cons: No negatives

Overall: Wild Apricot is great software. Perfect for the not-for-profit industry. Fully-featured, easy to use and responsive support.

Recommendations to other buyers: If you are a not-for-profit organization then you owe your volunteers this software.

TCMA Loves Wild Apricot

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy, reliable, no downtime.

Cons: Can't add mp3's and videos to members' profiles.

Overall: We had looked for a while for a platform for Texas Country Music Association. So glad we found Wild Apricot!

Recommendations to other buyers: Add ability to upload mp3's and videos to members profiles.

Best Software on the Planet

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The application has an easy-to-use, unobtrusive interface and responsive web page templates that adjust for any viewing device.

Cons: The company is located in the Eastern time zone, and phone support ends early for those of us in the Midwest or Pacific states. Wild Apricot is aware of this and currently working to address the issue.

Overall: Wild Apricot (WA) software works all the time, anywhere and everywhere. Apricot software works on any viewing device. The dashboard interface is very easy to use, and the navigation band is compact and unobtrusive. Several options exist if support is needed. The knowledge database is very well written, providing screenshots to guide the user. In short, Apricot software takes the pain out of membership management and web publishing/design. WA staff maintain servers, security, and backend development and provide a robust, user-friendly application.

WA staff are divided into project teams to allow for specialized and faster development of enhancements and features. Customers vote to prioritize tasks/projects. WA listens to their customers.

Pricing is very reasonable compared to other similar applications. WA offers free trials to test drive the system. Of course, a paid subscription unlocks loads of features.

I've converted two organizations to Wild Apricot and have been contacted by another group for more information and my success stories. I'm extremely happy to have found such a superb application and company. :)

Recommendations to other buyers: Wild Apricot software is simply "the best." I can concentrate on page content instead of coding responsive design for multiple viewing ports.

Couldn't ask for a better tool for our non-profit, beach community association!

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, great documentation/help and community (oh, and the PRICE for such robust features and support!)

Cons: We've had to jump through a few hoops to get the event registration tools to work with registration of families but have been able to work around for the number of times it was needed (once a year).

Overall: Quick set up, easy to use, great support with minimal technical knowledge you can have a robust site with great membership management features and you can't beat the price for such great tools and tremendous documentation, support and community! I would recommend Wild Apricot to anyone without hesitation.

Recommendations to other buyers: We have not had the opportunity to take advantage of all of the financial features, but the features look great.

Receptive to feedback

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly

Cons: When I cut/paste from a Word doc into the email feature, the formatting doesn't always translate.

Overall: It's refreshing to work with a company that listens to user feedback and continually strives to better and improve the client experience. Thank you!

Recommendations to other buyers: Keep receiving feedback and improving overall experience!

Issues with sending emails

Feb 01, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: does everything we need - keep track of membership and events

Cons: not great in sending out emails - templates are always a problem.

Overall: Saved templates don't work very well. If we design template, the image listed on the template files does not help you find the template you are looking for - only the first 20 or so characters. Adding links has ALWAYS been a problem for me. I have to Save, close and then reopen each time I add a new link to make sure it works. Thanks for having a wonderful help desk - but I shouldn't have to call so often...

Best Product out there!

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The event system.

Cons: Nothing

Overall: I love Wild apricot! I came across them by accident when I was trying to find a way to handle my membership and classroom events. They are easy to use with either drag and drop or custom HTML. Their event system allows you to schedule events and take payments right online. The email system is amazing and allows you to notify your members they've expired or where the event is being held with templates. Love, love this product!!

Excellent platform

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used the WA platform for 5 organizations. Its easy to use and has everything an organization needs to operate.

Quick Update & Review

Jan 25, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Formatted screens

Cons: No single email feature for multiple membership purposes.

Overall: Sharp learning curve however more savvy computer persons seem to have more of a handle on some features .

Recommendations to other buyers: No

GREAT Customer Service & Support!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Support from the Wild Apricot team.

Cons: No cons really. They are regularly adding and enhancing features so anything that might need tweaking seems to get proactively addressed before it's a real problem.

Overall: We use Wild Apricot to manage membership information at the Florida Railroad Museum. We capture member information - as permitted, send out automatic mailers, newsletters, etc. and even automate membership cards on new and renewed memberships. We also use some of the site PAGES for photo upload & posting, Procedure access, etc.. As with all this stuff, there is a learning curve (especially when you don't use the features every day) - but not too steep and the Apricot team provides examples as well as great HELP and Support. They are also very good at sending out notices, descriptions, features & fixes, etc. well in advance for all their software upgrades, major AND minor. How many of us wish other providers would do this - faithfully? There are many other capabilities Apricot provides that we have not explored yet - may in the future. Most important to us, because most of our staff and all of our "IT Professionals" are volunteers, is responsive and knowledgeable customer support -- and these folks have it!

The best solution for the money we pay

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The easy to set-up and to use.

Cons: The administration rights policy/structure.

Overall: It has been a great experience with satisfaction and success.
Just a few shortfalls on the way the administration is structure relating to administrative rights has created for us difficulties we cannot resolve. Also, the reporting side is poor and has not been easy for us to satisfy the need of our organization without extensive manual use of spreadsheets, which we sought we would get rid of.

Recommendations to other buyers: Please create administration levels such as regions and chapters with administrators for each level: global or national, regional and local or chapters.

Customer Service Value

Jan 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Feature rich
Relatively low cost/affordable for a small organization

Cons: Would like a better way to register additional attendees from a member organization and guests for a conference
Would be nice if there was more bookkeeping functionality

Overall: Recently the apricots led me through the process of obtaining a security cert. It was totally painless. Thanks

Recommendations to other buyers: See cons above

Great Product

Jan 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have worked with Wild Apricot software for over eighteen months. I find WA very easy to use and the help section is also very useful and easy to use.

Newcomers Club of Greater Greenville

Jan 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I stated this on the front page but really like how easy it is to implement various features.

Cons: I do find it easy to find answers in the documentation

Overall: Overall Wild Apricot has been a great addition to our Club. It has streamlined a number of our jobs The implementation of on-line payment for membership and events has been positively received by the majority of our members. The members of the club are thrilled with the on-line directory and many other features of this software. We are very pleased that we have implemented Wild Apricot for our organization.

Recommendations to other buyers: I do find that implemented new features is so very easy and does not create issues with other areas of the software. This is something that is always a concern with implementing new software.

Awesome Membership Management Software

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use; great tech support.

Cons: Lack of password protection for folders and files; but they are now working on implementing that.

Overall: Have been using their product for three years. It is great software for managing members in an organization. Their tech support is awesome. Had to contact them only a couple times and they have always responded quickly. Sometimes it's a "we're looking into it" and other times an answer. Never had an issue unresolved.

The only limitation for the non-profit I am the webmaster for is their lack of being able to password protect folders/files. Since their primary goals is membership management - not web hosting - they are lacking some features in that area.

However, they have a "roadmap" where you can provide suggestions and vote on what's important to your organization. Because many have asked for password protection for folders/files, they are now working on that.

Great web based membership driven data system.

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use for everyone in the organization without being a website programmer.

Overall: I am the president of a small all volunteer 501-c3 organization that is membership operated. Wild Apricot gives us the ability to keep in contact with our members and all our contacts. We are able to invoice our members for dues, register & collect from donors that participate events and collect direct donations all with the same system. Wild Apricot is constantly updating and adding features that make the software worth the price.

A great association management software system!

Jan 18, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We have 8 clients on this software and it's phenomenal. A fully-integrated system designed for ease of use. We manage the web site graphics and content, membership, contacts, events, finances, communications and much more. Great value for the annual cost which is cost-effective for associations. Very highly recommended by me and my team of "Wild Apricot followers".

Excellent Features, Reasonable Price, Quirky Interface

Jan 18, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Wild Apricot is a great value considering all the features and the automation included. My only complaint is that the interface is a bit quirky, which makes the learning curve steep but worth it when you master the interface.

Wild Apricot is the best

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great look and feel.
Intuitive and well integrated
Complete with invoicing and emails and website
Continual improvements and enhancements
Excellent help system and support

Cons: It is pricey but you get more than you pay for, in my opinion.

Overall: I've looked at many others and nothing beats Wild Apricot for a professional and easy to use a system that has all the features I need.

It is not cheap but it is definitely worth the cost if you want a good, reliable and membership system with the integrated website.

Recommendations to other buyers: We considered many other systems before choosing Wild Apricot. It was well ahead of the competition.

Great software, constantly improving

Jan 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We are the oldest and largest ski club in the USA, and switched to WA about 6 months ago after a few years with a much smaller and less robust software system. Our new website is beautiful, packed with content and action-oriented images, and up until recently was administered by just one volunteer web editor. We have gotten positive feedback from our members and guests, and also from members of other local ski clubs in our area. They're jealous!

Since we offer over 500 events per year, ease of creating and managing events was a prime consideration. WA's flexible Calendars and event registration, notification and payment options provide an effective means for reducing the workload of our event leaders. Membership management is equally effective, and our membership has grown by 10% or so in recent months. After experiencing some problems with Paypal and Stripe, we seamlessly switched to Authorize.net as our payment gateway, and are extremely pleased with the results.

The biggest single weakness for us is with regard to invoicing and payment for our ski flight trips. We offer 15+ trips yearly to over 500 participants, at $1500 to $3000 or more per trip. Our members can register for a trip with a $250 deposit, and we then offer a 3-payment installment plan. WA is not set up for such multiple payments, and so the invoicing and automated email functions must be manually manipulated to be effective. WA is aware of the issue, but no solution is yet scheduled.

Customer service is truly outstanding, with most questions and issues addressed in-depth by online tutorials, guidelines, and reference materials. Telephone support is equally good.

Easy to get started and gradually grow in usefulness

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Versatility and ease of use.

Cons: Learning curve. Was easy to get started and grow, but we also have a lot to learn still.

Overall: We run a makerspace; a gym like a club where members get access to tools, space and other members with knowledge. Had a hard time keeping track of memberships with spreadsheets. Wild Apricot has allowed us to grow and allowed members to be 'self-helped' with membership renewals, class registrations, etc. Has also been easy to use and we are learning more and more each day. Really like how website pages can be expanded and added to. Easy to maintain website. Just starting to use API to download names and phone numbers into door control system to allow self-access to makerspace (no more trying to keep track of physical keys!). One item we're hoping for is the ability to add miscellaneous charges to members accounts to charge for laser cutter time and for material usage.

Recommendations to other buyers: Great value for the price.

Improved our Web Site and Membership Management

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of migration. Ability to easily create professional website with lots of functionality and gadgets.

Cons: Nothing serious enough to mention.

Overall: Wild Apricot gave us a professional looking web site and automated most of our membership database and maintenance functions.

We moved over from an obsolescent, hand-crafted site with minimal hitches and no outside help. Our membership database was in an Excel spreadsheet, which we were able to import with a modest amount of massaging. WA gives us features we really needed, like online event management and credit card prepayment. For credit cards, WA just hooked up to our PayPal account, with no added fees, although there are other options.

Like any complex system, there were some features we had to wrestle with in order to do what we wanted, and a few things it just won't do yet. There is an active "Wishlist" forum and features requested by the user community are steadily being added. But email support is fast and competent and in many cases we were told how to do something or work around a limitation.

Switching to any organization management and website platform is a big job and comes with plusses and minuses. Our experience with WA was that the job was easier than we had thought, and there were a bunch of plusses and very few minuses.

Iowa Psychological Association

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: IPA organization support personnel have recently changed. I am a member of the new support. Have had a quick orientation to wild apricot and found the experience to be positive. Staff at wild apricot have been most helpful.

Wild Apricot works for us!

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Having the ability to make changes to our site at any time!

Cons: The price was a little less when we joined, and it went up soon after we signed up. I wish it was a little less, since we only use it for billing and to house our website.

Overall: We use Wild Apricot for keeping track of & invoicing our contacts. We find that the site is user-friendly and integrates well with QuickBooks. Also, I was able to create our website from scratch with no former experience. Also, I am able to easily make any changes to our website at any time, from anywhere!

I would recommend the site to any company!

Julie Riedl
IL State License Holding Company, Inc.