Best For

Team collaboration for SMB's. Call Center Agents for help desks. Unified communications for enterprises. Bria serves businesses by helping them make the most out of their IP-telephony set-ups.

Product Details

Award-winning softphone designed to help you get the most out of your IP-PBX of choice. Experience crystal clear audio/video calls whether in your office or on-the-go. Escalate calls with easy call transfer and call hold functions. Set-up meetings with multi-way audio/video calls. In need of a quick answer? Send contacts instant messages and share documents. Bria is designed to make IP-telephony easy yet fully capable of becoming your unified business communication solution.

Contact Details

CounterPath

http://www.counterpath.com

Founded in 2002

Located in Canada

Starting Price

  • $0.99/month/user
  • Bria 5 Desktop $49.99 Bria Mobile $0.99/month/user Bria X $5/month/user

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Bria Features

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management
Blended Call Center
Call Logging
Call Scripting
Call recording
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Brainstorming
Calendar Management
Contact Management
Content Management
Discussion Boards
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communication
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Activity/News Feed
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing
Auto Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Bria Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
3.5/5

Showing Most Helpful

Showing 50 of 67 reviews

Showing Most Helpful

Showing 50 of 67 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Avatar Image
Melissa A.
IT Manager & Sales Executive
11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
1/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
April 4, 2018

“Solid Softphone for SIP calls”

OverallThe largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint.
ProsThe Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating. Configuration is relatively easy, as long as you know your SIP credentials! Configuring the headset is also very simple if the user is diligent about using the device set up utility when changing headsets or USB ports. Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this. The ability to transfer to outside lines directly or with a call first option is the main factor for our continued use of this software.
ConsCustomer support is difficult to reach and response for the cloud hosted version was not satisfactory. Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes. Individual Bria licenses should immune from such risks as the configuration is saved locally. This is a moderate concern for me, but combined with the lack of an online manual for Bria 5 online (4 was the last version available but can no longer be found on their site) I have given customer support a rating of one star.
Reviewer Source 
Source: Capterra
April 4, 2018
Avatar Image
Oliver V.
Business Development | Co-Founder
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 6, 2019

“Simply the best”

OverallBesides the obligatory upgrade + smaller issues with transferring calls, my overall experience is overwhelmingly positive. We've used another softphone provider before and simply switched over completely to Bria after an endless road of issues. That road has come to an end now, and we're very happy with Bria.
ProsIt just works - with any hardware you're using. Whether you're on a MacBook and have a $200 headset or simply use your smartphone, Bria is by far the best softphone we ever used.
ConsThey recently released a new version, Bria 5. For existing users of Bria 4, it was necessary to buy an upgrade since Bria 4 doesn't work anymore with recent Operating Systems. Was a bit of a cost, but paid with pleasure. Transferring calls between softphones does not always work. Was in touch with support before (they answer very quickly) but haven't got it figured out yet.

Vendor Response

By CounterPath on March 11, 2019
Oliver thank you for taking the time to submit an amazing review. It's always great to hear form our customers. I will forward your feedback to our product team.
Reviewer Source 
Source: Capterra
March 6, 2019
Avatar Image
Andre B.
System Analyst
Apparel & Fashion, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
December 18, 2018

“Integration and update”

OverallOverall, it works good. Stable and reliable are the words that explain Bria.
ProsWhat I most like in Bria is the integration with so many devices. My headphone has support to Bria, so it is easy to answer and make calls.
ConsWhat I least like is the update. There is a new version that support what I need, but I have to purchase again to have access to the new functionalities.

Vendor Response

By CounterPath on December 19, 2018
Andre thank you for taking the time to submit a review. It¿s great to hear our device integration works well for you. Have you considered moving to a subscription model? Bria Teams is a user based subscription which allows each user access to Bria on up to 3 devices including Desktop, Mobile and Tablet. Bria Teams uses a web-based provisioning dashboard to setup, deploy and manage your users. Bria Teams allows up to 5 SIP/XMPP accounts. Bria Teams also has subscription based features like Upgrades, Team Messaging and Screen Share capabilities. You can find more about Bria Teams and sign up for a trial here, www.softphone.com.
Reviewer Source 
Source: Capterra
December 18, 2018
Verified Reviewer
Logistics and Supply Chain, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
November 6, 2018

“Great tool when you are out of office”

Overall- Preferably it should be used with headphones to have a better experience with the clarity of sound.
Pros- You are comunicated with your people even when you are not at office. - Is easy to use - You can make internal calls (with extensions codes) or external calls. - Works like a simple phone even you can call to hear your voicemails. - You can have two phone lines.
Cons- You need internet connectivity. - You must have the application open in order to receive calls. - If you have the application at the background, you may experience some troubles to take the call because the time of response is really slow. -You can experiment unexpectedly closed because of the product have error in response time.

Vendor Response

By CounterPath on November 9, 2018
Thank you for taking the time to submit a review. To ensure Bria is running in the background please turn on Push? The following kbase article provides additional information that you may find useful. https://support.counterpath.com/hc/en-us/articles/115004151013-Bria-Mobile-Push-Checklist. If you encounter an issue with Bria please work with our support team. Support tickets are submitted online at support.counterpath.com.
Reviewer Source 
Source: Capterra
November 6, 2018
MIRANDA K.
Director of Communications
Telecommunications, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 11, 2019

“Secure, reliable softphone technology”

OverallI have been using Counterpath products, including Bria, for nearly five years. It is a great, solidly performing, secure softphone.
ProsI love that the Counterpath team is always on top of updates and security patches for their product. This is my number one priority for a softphone tool. The product is affordable, lightweight, and easy to use.
ConsObviously, I wish it were free. But it is absolutely worth paying the extra for the premium free app over their free X-Lite offering.

Vendor Response

By CounterPath on September 12, 2019
Miranda thank you for taking the time to submit an amazing review. It's great to hear our products are affordable, lightweight and easy to use.
Reviewer Source 
Source: Capterra
September 11, 2019
cory e.
Security Integrations Specialist
Telecommunications, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
1/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
May 17, 2018

“the BRIA app works with windows based PC and after it is configured works great. ”

Overallgood soltuion for SIP integration
Prosthe app allows us to use a video intercom going through a SIP server to answer all of our doors at multiple buildings. this app provides 2 way communications as well as live video form the person standing at the door asking to gain entry
ConsSupport from BRIA is some of the worst i have ever tried to use. BRIA recently changed there support service and has not been able to help fix issues i ran into. BRIA had the fix i needed prior to the new support but will no longer provide any old files to help fix the issues
Reviewer Source 
Source: Capterra
May 17, 2018
Verified Reviewer
Telecommunications, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 21, 2019

“Great easy to use softphone”

OverallI use this for phone calls from customers and it's very easy to use with a lot of features and options. I also use it to troubleshoot/replicate customer issues. It's a great software that I like so much I suggest it to any customers looking for a softphone to use with my company's VOIP services
ProsMultiple accounts are easy to setup and manage, feature sets are easy to adjust for each line
ConsI have no cons to report about this software, it fully meets my needs

Vendor Response

By CounterPath on January 22, 2019
Thank you for taking the time to submit a fantastic review. It's great to hear Bria's features and ease of use are working for your organization.
Reviewer Source 
Source: Capterra
January 21, 2019
Verified Reviewer
Marketing and Advertising, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
November 27, 2018

“I wish we would have kept this software in my office”

OverallIn the last year my company moved away from using this software and I truly miss it. Unfortunately, that was not my call.
ProsThe customer service was great to work with. Call recordings were easy to find.
ConsThere is nothing I have to complain about with this software.

Vendor Response

By CounterPath on November 29, 2018
Thank you for taking the time to submit a review. Your feedback helps us improve our products and services and the overall customer experience. Sorry to hear your company moved away from our software. Did we change something that no longer works for your organization such as licensing model, pricing, functionality?
Reviewer Source 
Source: Capterra
November 27, 2018
Mark S.
Barrister
Legal Services, Self-employed
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 24, 2018

“This is a great program - simple and quick to use.”

OverallIf frees me from using expensive phones and can be operated easily
ProsIt is very easy to set up. It allows simple address book information. It operates well with most other software. It does what I want and frees me from expensive landline & mobile calls
ConsI would like to see better outlook integration. There was a great add on which I would like replaced. When my outlook contacts were migrated many contacts are given the name "Mr" or "Mrs". This is an obvious non name field and the software should recognise it.
Reviewer Source 
Source: Capterra
May 24, 2018
John K.
Account Executive
Marketing and Advertising, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 25, 2018

“Excellent, flexible VOIP softphone !”

OverallBria is a good, flexible softphone with conference calling and recording capabilities. It's very useful for anyone who does a lot of outbound calling.
ProsBria is easy to use, supports call recording, conference calling and multiple phone numbers. It's also compatible with VanillaSoft and other CRM systems for click to dial outbound calling. Technical support is good.
ConsThe softphone is occasionally slow to load and the on screen interface isn't particularly attractive.
Reviewer Source 
Source: Capterra
July 25, 2018
Verified Reviewer
11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 24, 2018

“The product does want you expect from it and looks great”

OverallThe bria gives you a freedom in usage, so you don't need a standard phone anymore. I love using it on my celphone, and on my computer.
ProsIt's easy in use and has got everything you need, so the need of a lose phone is not needed anymore. There are even functions that you don't have on a phone. (like recording the conversation)
ConsIn the few years that we use Bria, the functions have been changed several times, It would have been beter to inform before changing functional things.
Reviewer Source 
Source: Capterra
May 24, 2018
David M.
Director of Technical Services
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 21, 2018

“Bria always keeps our support team connected!”

OverallKeeping my team connected makes Bria the best solution. No need for extra hardware or complicated setup. I have my office phone anytime with Bria!
ProsBria allows our support staff to take, place, transfer and check calls while on the go. No need to 'connect' your cell phone to your desk phone when you can take it with you!
ConsBria has been implemented throughout our office. The only complaint is the subscription base use now versus the one-time payment when originally purchased.
Reviewer Source 
Source: Capterra
May 21, 2018
Verified Reviewer
Computer Software, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 12, 2018

“Softphone review.”

OverallI would say that our experience with Bria was excellent, except purchasing non-compatible headsets ate into my budget - Not Happy.
ProsVery easy to use. The application is intuitive and there is little to no difficulty in learning to use it.
ConsBluetooth compatibility is frustrating. You are limited to headsets that will work with the Bria pc application, but they don't tell you this up front. New users have no idea that you have to locate a sheet on their website that lists compatible headsets.

Vendor Response

By CounterPath on September 14, 2018
Thank you for submitting a review. I apologize for any inconvenience this may of caused. I will send your feedback to the appropriate team.
Reviewer Source 
Source: Capterra
September 12, 2018
Avatar Image
Stan Y.
Web Manager
Publishing, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 29, 2018

“Better than some softphone solutions, but not as good as a 'real' phone.”

OverallSound is okay, but still doesn't compare to a real, physical IP phone. The UI is minimal which will be a plus for some and a con for others. The only reason I have a Bria soft phone is that the physical IP phones my company used to use for remote users no longer work (too old for new firewall) and aren't immediately planning to replace them. I use Bria on the Mac side of my machine because it seems to work a bit better than the Cisco IP Communicator software on the Windows side of the same machine. Both have a bit of a delay when speaking, but he Bria phone seems to have a little less of it. But not sure if that's more of a PC vs Windows thing instead of a Bria vs Cisco thing.
ProsEasy to install and works better on a Mac than another software does on the PC. Sound quality is okay. Works well with a headset or through computer speakers/mic.
ConsMaybe it's the nature of all soft phone solutions, but still picks up the keyboard sounds if I'm trying to use my computer and be on a call. The interface is very minimal, which some might say is a 'pro' instead of a 'con'. There's other soft phone software where the UI actually looks like a phone, which I prefer.

Vendor Response

By CounterPath on September 4, 2018
Stan thank you for taking the time to submit feedback we truly appreciate it.
Reviewer Source 
Source: Capterra
August 29, 2018
Amber C.
Customer Service Representative
Consumer Goods, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 17, 2018

“So simple”

ProsThis software does everything for you. All you have to do is input your id and everything is done. A call comes in, you press a button. You're done talking, you press a button. That is it. Theres also a callback feature, which we don't use but I'm sure it is just as easy.
ConsI have not had any issues with this program.

Vendor Response

By CounterPath on January 22, 2019
Thank you for submitting a review Amber. We are happy to hear that Bria has all the features and functionality you need.
Reviewer Source 
Source: Capterra
August 17, 2018
Jennifer T.
Customer service/sales
Retail, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 26, 2018

“Bria is a great tool for incoming calls and for capturing the customers details.”

OverallI love that it is so easy to use and I see all I need to know from my customer before I ever even speak to them.
ProsI like that it is just simple to use. Sign in and the calls come right in. All the customer information is displayed on the popup.
ConsThe only problems I ever have with this software is that sometimes it takes several tries to get the phone to enable. Also if I am using another software, such as gotomeeting, where I have to use my microphone and headset then it will interfere and I will lose all sound until I turn Bria off and then back on.

Vendor Response

By CounterPath on January 22, 2019
Jennifer thank you for submitting a review. When you encounter an issue with enabling the phone please work with our support team. Support will help troubleshoot the issue. Please submit your ticket at https://support.counterpath.com/hc/en-us/requests/new
Reviewer Source 
Source: Capterra
July 26, 2018
Luke S.
CEO
Transportation/Trucking/Railroad, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 3, 2018

“Best Softphone there is”

ProsThis is a great softphone that our company uses on a daily basis for the last 7 years. We love it and will keep using it.
ConsIt would be great if they can have automatic call recordings in the settings

Vendor Response

By CounterPath on December 5, 2018
Luke thank you for submitting an amazing review. It's great to hear from customers who have been successfully using our products for several years. I'll send your suggestion for automatic call recording to the product team.
Reviewer Source 
Source: Capterra
December 3, 2018
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Nelson R.
Especialista en infraestructura
11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
July 31, 2018

“good softphone for the company”

OverallIt has helped me to take advantage of the resources of the machines without leaving behind the quality
Prosexcellent softphone, very practical since it has all the functionalities at hand, easy configuration and allows to create multiple accounts, good audio quality and does not consume many resources
Consone of the things that I like least is the interface, it is unfriendly, it could be more modern or have changeable themes

Vendor Response

By CounterPath on January 22, 2019
Thank you for submitting feedback Nelson. It's great the configuration was easy and the audio is good. I will forward your interface feedback to our product team to review
Reviewer Source 
Source: Capterra
July 31, 2018
Stephan G.
Owner
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 24, 2018

“BRIA Works for us!”

OverallEase of use through headsets and softphone features.
ProsBRIA is invaluable to us as a support company. Paired with USB headsets it makes Conferencing, Transfers and Outlook Contact look-ups a breeze. We are heavy users and "on the phone" all day.
ConsThe only downside to using a VOIP system such as BRIA is if we lose the Windows O/S but that is a rare occurrence these days.
Reviewer Source 
Source: Capterra
May 24, 2018
Larissa H.
IT Support Specialist
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
2/5
Features
3/5
Value for Money
2/5
Reviewer Source 
Source: Capterra
April 17, 2018

“Lightweight softphone for Enterprise call center ”

ProsBria doesn't use a lot of system resources and is easy to use for most callers. Doesn't require extensive system configuration and works with most anti-virus products.
ConsCrashes at least once a day for most users; not extremely stable. No click-to-dial browser extension, but has been configured for click to dial with VanillaSoft CRM in Chrome.
Reviewer Source 
Source: Capterra
April 17, 2018
Verified Reviewer
Computer Software, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 5, 2019

“Solid Softphone”

ProsBria is a good softphone, it works well and has a very simple interface.
ConsIt is a good product, at a premium price. A bit overpriced, especially compared to other offerings.

Vendor Response

By CounterPath on March 6, 2019
We appreciate you taking the time to submit a review. We are happy to hear that Bria works well and you find the interface simple. I will forward your pricing feedback to our product group.
Reviewer Source 
Source: Capterra
March 5, 2019
Avatar Image
Eric D.
Analyste programmeur senior, Expert système ERP
Mechanical or Industrial Engineering, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 15, 2019

“Really good SIP software”

ProsThis software is perfect. It's cheap, full of features and stable. I use it with a Grandstream PBX with no problem at all.
ConsThere is an Outlook plugin that I purchase and don't use. Most people can do without.

Vendor Response

By CounterPath on January 16, 2019
Eric thank you for taking the time to submit a fantastic review. It's great that our software is affordable, stable and full of features.
Reviewer Source 
Source: Capterra
January 15, 2019
Sachin C.
Engineer
Management Consulting, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
1/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: SoftwareAdvice
April 6, 2018

“It's like Apple of Softphones..!!”

ProsNice interface, comparable to the competition, and is easy to setup and configure. Audio and Video qualities over the call have been taken care of pretty good. Configuring a headset is easy as well when changing USB ports too.
ConsIts paid and has plans and offers the same things which it's competition does. Customer service is difficult to reach and that disconnects me with the company totally. It did not have a build for Ubuntu customers the last time i checked which was huge let down.
Reviewer Source 
Source: SoftwareAdvice
April 6, 2018
Verified Reviewer
Telecommunications, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 8, 2018

“X-LITE”

Overallas regards the utility in Windows, it is excellent ... only that there is no for Linux and IOS, Android Etc.
ProsIt is an excellent software, it has the basic free qualities to cover the needs and the impulse of the product
ConsIt has no versions for linux, android. This is very important is an excellent softphone should be released free versions for different distros.

Vendor Response

By CounterPath on January 22, 2019
Thank you for submitting a review. It's great to hear that x-lite has the functionality you need. I will forward your feedback to our product team.
Reviewer Source 
Source: Capterra
August 8, 2018
Charles S.
IT Manager
Insurance, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 15, 2017

“A great softphone software from a novice user to a call center floor deployment.”

ProsIt has a robust configuration (You can adjust one or several users at a time), works well if you have new users. The admin can make all of the adjustments on the server side.
ConsSorry, the only thing that I could think of would be if the cost per license went down some. Then it would be great.
Reviewer Source 
Source: Capterra
August 15, 2017
Avatar Image
Mark J.
IT Infrastructure Manager
201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
June 25, 2018

“I am not chained to my desk with Bria loaded on my Mobile Device”

ProsThe setup was very easy even without prior VoIP setup knowledge. No delay or lag when compared to desk phone and calls going through.
ConsIt does use a lot of battery life, but the pros outweigh this. As long as you keep a charger at your desk then you will be covered.
Reviewer Source 
Source: Capterra
June 25, 2018
Lynn M M.
Attorney
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
May 18, 2018

“Great Product for Phone Use anyway”

ProsI have been using Counterpath (Bria) for many years - I mainly use the product to contact clients when out of the office with my laptop. I use the cell phone app so my clients do not have my cell number as it shows as if I am calling from my office. I never have problems so customer support has not been an issue.
ConsSet up a tiny bit difficult if you don't have a good phone service to help you with the codes. Set up a tiny bit difficult if you don't have a good phone service to help you with the codes. Set up a tiny bit difficult if you don't have a good phone service to help you with the codes.
Reviewer Source 
Source: Capterra
May 18, 2018
Erik R.
Sales manager
Banking, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
January 20, 2018

“Paired with Excel's click to dial very efficient ”

OverallDialer that meets the bill
ProsAs the title says paired with excel's click to dial formula lets callers make more dials going the spreadsheet with efficiency
ConsThe connection to prospect to can take a bit too long sometimes however not much of a big deal. All is all good dialer.
Reviewer Source 
Source: SoftwareAdvice
January 20, 2018
Philip S.
Customer Support Supervisor
Telecommunications, 11-50 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 14, 2018

“For the man about town.”

OverallIt was an easy way for people to extend their office VoIP phones onto their mobile phones. It may not have the best reliability but it does work. Best for outbound calling.
ProsIf you work outside the office, but still need the access and appearance that you are in the office, this app will be helpful. Replicating a VoIP desk phone's extension onto your mobile telephone becomes relatively easy. You can take and make calls as if you right at your desk. And to top it off the app is free; you get to extend the functionality of a VoIP phone to your mobile phone. Which is also great if you have limited minutes but unlimited data.
ConsThe set-up does require that you know what you are doing. Having and being comfortable with retrieving the necessary telephony information is a must. The app is power hungry and push notifications are unavailable. Depending on whether your phone in the lock screen, or if the app is in the background, it can fail to appear . IF it is up and in use, it will rarely fail.

Vendor Response

By CounterPath on September 21, 2018
Philip thank you for taking the time to submit a review we appreciate your feedback. Please enable Push to make sure the app remains connected via our Push Server, and you get notifications when an incoming call occurs while your phone is locked or asleep. Please see the following link for details on how to enable this: https://support.counterpath.com/hc/en-us/articles/115004151013-Bria-Mobile-Push-Checklist ¿
Reviewer Source 
Source: Capterra
September 14, 2018
Paul W.
N/A
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 18, 2018

“Very stable and reliable”

OverallIt's just easy to use and set-up. Simple as that.
ProsEasy to use and to setup, and works without having to poke around in the configuration settings. I use it with multiple VoIP providers which each have their own idiosyncrasies, and they all work seamlessly.
ConsOn a Mac I would like to be able to hide it to the system menu. It would be nice if the licence supported use on both Windows and MacOS so that I could use it in Boot Camp too. The software is very clean and has a fairly intuitive interface, but some may prefer to be able to customise it a bit more.
Reviewer Source 
Source: Capterra
May 18, 2018
Kelly K.
Admin. Asst. Finance
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
May 9, 2018

“Great simple, easy to use communication tool.”

ProsBria is great - it's pretty easy to install and re-install as needed. We all work remotely 3-4 days a week and Bria allows us to maintain connected to our phones and customers without needing anything more than a laptop.
ConsOccasionally the app can be glitchy and calls do drop from time to time, but it is hard to say if that's a Bria issue or a general customer issue.
Reviewer Source 
Source: Capterra
May 9, 2018
James C.
CEO
Management Consulting, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
May 7, 2018

“This is a great SoftPhone for freePBX”

ProsThey have a free and paid version of the software they both work great. Allows every means of communication.
ConsThis does the job as a softphone and executes it perfectly. Really no cons that I have found at this moment.
Reviewer Source 
Source: SoftwareAdvice
May 7, 2018
Robin B.
Admin Assistant - Finance
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
June 13, 2018

“Good Option for phone service”

ProsEasy to login and retrieve messages, messages are also forwarded via email so you don't forget to check. Recent history of calls is useful and ability to return a call from the history list.
ConsWhen checking voicemail messages, I get to a point when I have listened to a message and saved it for later - the option to move to the next message is no longer available and I have to hang up and dial back into the system. Would like History to go back further than 2 weeks - at least 45 days would be great.
Reviewer Source 
Source: Capterra
June 13, 2018
Mary B.
Client Account Manager
Legal Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 13, 2018

“X-LITE Review”

ProsMinimalistic layout, simplified tools for the novice use, seamless integration with VoIP services. Customer service outstanding.
ConsHelp features may be a bit vague or not inclusive of all features/needs or easy to navigate.

Vendor Response

By CounterPath on September 18, 2018
Thank you for taking the time to submit a fantastic review Mary. I will forward your feedback to the appropriate team.
Reviewer Source 
Source: Capterra
September 13, 2018
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William L.
Owner
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
2/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
May 18, 2018

“Great SoftPhone. Good Quality and Reliable”

ProsI like the Quality of the phone as well as the design. We use the Bria5 version. Its got all the features that I think a softphone should have.
ConsNo Customer Service. Where is the API to let us integrate it further? We should be able to turn this phone into an automate dialer but without API that is a bit difficult to do.
Reviewer Source 
Source: Capterra
May 18, 2018
Marion M.
Webmaster
Mental Health Care, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
1/5
Customer Service
1/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
April 8, 2019

“Incredibly Opaque Installation Process and Clunky Tech Support”

OverallMeh. Lots of dropped and missed calls. Ability to text is extremely erratic. If you port your old phone number -- which of course you would do if the point was to replace your phone with an iPad -- good luck! You are apparently the first human being to ever attempt this and neither Bria nor 1-VOIP has an idea how to help you through the process.
ProsBria in combination with a SIP provider allows you to use your iPad as a phone -- functionality that should have been built into the iPad to begin with.
ConsThe installation process is completely opaque. If you can somehow figure it out on your own, fine, but there's almost no information online about the problems you are likely to encounter and no phone support whatsoever if something goes wrong.

Vendor Response

By CounterPath on April 10, 2019
Thank you for submitting a review Marion. It can be very confusing for customers. Who should address your questions the service provider or Bria. We can help you set up Bria. You will need to reach out to your service provider for the following information domain, sip user extension, sip password. Unfortunately not all providers use same terminology. Support ticket 18178 you mentioned missed and drop calls. Support has requested a call log to determine the cause please follow the steps below. Go to Bria's Settings > Advanced Settings. Scroll down to Application Logging. Verbose Logging should be turned ON. Recreate the issue and then press Send Log. You will be prompted with a confirmation dialog - tap Yes. Once the log file has been uploaded, you will see a Sending Log Success notification that has a Reference #. Please be sure to note this reference number in your support ticket 18178. Porting phone numbers and SIP information is handled by the service provider.
Reviewer Source 
Source: Capterra
April 8, 2019
Avatar Image
Kaitlen P.
Leasing Agent
Real Estate, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Features
5/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
July 17, 2019

“Bria--A decent option. ”

ProsBria is definitely a decent option when it comes to computer phone software. It gets the job done and mostly serves it's purpose. The functions on the phone are simple and easy to operate. The connection is clear and rarely do I have a poor or fuzzy connection when using BRIA.
ConsOften I find myself getting multiple calls coming in at once, or my calls will drop randomly. It seems the settings can get shifted without my knowledge fairly easy which throws everything off just a bit. Making it just a bit more difficult to do my job, using Bria. The most frustrating of the glitches would be getting multiple calls coming in to me at once. I have to remember to adjust the settings quite regularly or it gets very difficult to work.
Reviewer Source 
Source: Capterra
July 17, 2019
Kilian I.
Creative Director
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
May 18, 2018

“easy to handle”

Prosi don't need a normal phone right more. I can call customers right out of my ERP System. Makes work much more comfortable
Consi need google sync, so that i can integrate my google contacts. and second thing, give calls to the next person should be easier
Reviewer Source 
Source: Capterra
May 18, 2018
Verified Reviewer
Telecommunications, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 28, 2019

“Great Sip app”

ProsI use this software with 3 different kinds of phone system and shows how flexible this software can be. Free version works but paid version works the best. Works on all different platforms
ConsNot end user friendly. I think you need to be tech to program this so it works correctly.

Vendor Response

By CounterPath on January 29, 2019
Thank you for submitting a review. It's great to hear Bria works well with different service providers. We continue to improve the ease of use. Customer feedback helps us identify areas of focus.
Reviewer Source 
Source: Capterra
January 28, 2019
Avatar Image
Sunil M.
Technical Support Engineer
Computer & Network Security, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
May 18, 2018

“Good softphone app for most any user”

ProsThis is a great softphone app that comes in both free and paid versions. The feature set is quite robust and you have the ability to connect it to almost any SIP service you like (which is great for users who have their own SIP server).
ConsReally no major cons so far. Configuration details are sometimes difficult to sort out as each SIP provider is a little different, but it just takes a little searching to find the details most times.
Reviewer Source 
Source: Capterra
May 18, 2018
Verified Reviewer
1001-5000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
1/5
Reviewer Source 
Source: Capterra
May 18, 2018

“I'm connected to an IPBX with the aplications on my PC and on my Android phone”

ProsIt's easy to configure and the quality of the calls is great. It's compatible with my IPBX (MyVoice 5000).
ConsThe Android and PC Apps are not synchronised. When I receive a call my PC and my Android phone ring simultaneously that's good. But If I take the call with my PC for example the same call is mentionned as lost on my Android phone. It's not really great because it's not the reality.
Reviewer Source 
Source: Capterra
May 18, 2018
Verified Reviewer
51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 17, 2018

“Yes one of the best software on the market”

Prosprocessing, ease and good communication, it works great on mac os and windows integrated very well
Consprice it could be cheaper for companies.
Reviewer Source 
Source: Capterra
May 17, 2018
hussien a.
Support Engineer
Banking, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 27, 2019

“my review for Bria”

Prosvery easy to use and very easy configuration and can set up more than one profile smoothly
Consit doesn't support DTMF feature which will not operate with interactive calls

Vendor Response

By CounterPath on March 4, 2019
Thank you for taking the time to submit wonderful review Hussien. It's always great to hear ease of use when setting up profiles and SIP configurations within Bria.
Reviewer Source 
Source: Capterra
February 27, 2019
Avatar Image
Brie R.
Technical Merchant Services
Financial Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
December 26, 2018

“VoIP Softphone App for Calls On the Go”

ProsI used this app for calling customers remotely since it was a simple interface that took almost no time to learn. It got the job done without crashing.
ConsAfter an upgrade Bria had, it changed the ability I had to remotely connect to the app. It took weeks of discussion with our IT and Bria's IT to figure out this would no longer be a viable source to use to connect with customers remotely any longer, which was pretty frustrating to now have to make a switch to a new alternative and have to learn that new interface. This also took up 1-2 GB of space on the phone...that's pretty big.

Vendor Response

By CounterPath on January 2, 2019
Thank you for taking the time to submit a review. I will forward your feedback to our Product Team.
Reviewer Source 
Source: Capterra
December 26, 2018
Verified Reviewer
Outsourcing/Offshoring, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 6, 2018

“Making our Customer Support Tasks Easier”

OverallAs of now we have been able to scale our operations and continue to support our needs from abroad.
ProsWhen working in outsourcing you need to have the right tools to help your customer base. This tool has helped us reach to them without worrying too much about our location.
ConsSome features might not be available on the tool itself and you will have to find third parties to add those features.

Vendor Response

By CounterPath on December 7, 2018
Thank you for taking the time to submit a fantastic review. It's great to hear that Bria is helping customer support connect with your customers. What type of features do you feel we are missing? As our products continue to evolve our product team gathers feature and functionality suggestions from users. Features suggestions might be added to our road map for future releases.
Reviewer Source 
Source: Capterra
December 6, 2018
Verified Reviewer
Information Technology and Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 17, 2019

“Bria makes sense, it helps us deliver”

ProsEasily installed. We replaced our desk-phones with Bria!
ConsHappy customer! However I do miss an autodialer option!
Reviewer Source 
Source: Capterra
July 17, 2019
Verified Reviewer
Mechanical or Industrial Engineering, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 2, 2019

“Simple but The Bomb”

ProsVery easy for end users to set up themselves without too much remote intervention. Great customer support. All around great software and company.
ConsThere's really nothing I can think of at all.

Vendor Response

By CounterPath on March 4, 2019
Thank you for the great review. It's nice to hear you've had a good experience with our support team. I'll be sure to pass along the feedback.
Reviewer Source 
Source: Capterra
March 2, 2019
Leilani Grace D.
Sales Agent
Outsourcing/Offshoring, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
July 10, 2018

“Friendly Dialer”

ProsIt is easy downloadable in the xlite website. It is easy to use. A lot of my agents in my previous homebased company were using this type of dialer
ConsSometimes my agents cannot hear the people their talking to and sometimes my agents cannot be heard by their customers
Reviewer Source 
Source: SoftwareAdvice
July 10, 2018
Richard M.
Partner
Computer Networking, 11-50 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
May 17, 2018

“Bria 4 had good features, we've been disappointed with the support and approach to upgrades.”

ProsCodec support, integration with other products. Support for Sennheiser headsets was welcome. Windows 10 support also finally got there.
ConsQuality of upgrades has been spotty - sometimes great, other times not so great. It took a while for Bria 4 notifications to work well in Windows 10. And again, we do not care for the 70% of retail upgrade policy. We'd rather pay 20% a year for support and upgrades - given the overall cost of the software, even 25% would work. Also don't like being pushed to sign-in with Linked-In for this survey.
Reviewer Source 
Source: Capterra
May 17, 2018
Ashley C.
Call center agent
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 9, 2018

“I absolutely love Bria”

ProsWe use Bria for our call center and is a great software. Easy to use. I love the fact that im able to see which agents are online and taking calls.
Consinstant messaging feature does not work. other than that software is great and works properly to company standards
Reviewer Source 
Source: Capterra
January 9, 2018