--- title: "Bria Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Bria Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/158718/Bria/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Bria Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bria ## What is Bria? Bria is a feature-rich softphone that offers unified communications through advanced call capabilities like transfer and forwarding. The software includes team messaging for group chats and file sharing. A key benefit is its cloud provisioning, which allows users to configure settings in the cloud, simplifying deployment and management for IT administrators. Bria features encrypted voice and messaging for secure communications. It provides call analytics and integrates with various PBX, VoIP, and headset providers, extending existing voice infrastructure. The softphone can also be customized or integrated with other applications via the desktop API. ## What is Bria used for? [Softphone](https://www.capterra.com/softphone-software/)[Call Center](https://www.capterra.com/call-center-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 106 user reviews Reviews sentiment Positive 86% Neutral 8% Negative 6% Starting price $2.95 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Bria?[Manage this product listing](https://www.g2.com/products/bria/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bria 4.3 (106) VS. [4.4 (470)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $2.95 Flat Rate, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (106) Ease Of Use 4.4 (469) Value For Money 4.2 (80) Value For Money 4.3 (310) Customer Service 3.7 (72) Customer Service 4.1 (341) ## Bria alternatives [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/158718/Bria/alternatives/) ## FAQs about Bria Overview ### What problems does Bria solve? Bria solves the need to replace desk phones with configurable SIP softphones for making, receiving, transferring, forwarding, and recording calls. IT administrators can deploy and adjust multiple user accounts centrally, while support teams, remote staff, and customer-facing agents benefit from headset integration, contact lookup, and access to business lines across devices. Answer based on 47 reviews Overview ### Which roles and teams benefit most from Bria? Bria is most used by technical services, network operations, and engineering teams that need softphone calling, account configuration, and troubleshooting. Business development managers, leasing agents, and general managers use it to handle client conversations and follow-ups, while owners, executives, and directors oversee business communications across distributed staff. Answer based on 106 reviews Overview ### What company size and industries is Bria built for? Bria is built for small businesses, which account for 75% of reviewers, particularly in telecommunications at 16%. It is intended for call centers, finance, healthcare, service providers, and developers, with additional adoption in information technology and services and computer software, each representing 9% of reviewers. Answer based on 106 reviews Features and Usability ### What are the key features of Bria? Bria includes core VoIP call management features for making and receiving calls on desktop and mobile devices, with SIP account configuration and multiple user accounts. It also supports call transfer, call recording, conference calling, voicemail, call history, and headset integration, helping remote teams maintain access to their office extensions. Answer based on 50 reviews Pricing ### How much does it cost and what fees or limitations are included? Bria offers a free Solo Free tier for one device and one SIP/VoIP account, plus a free trial. Paid plans start at $2.95 per month for Brian Solo and $4.95 per month for Brian Teams, adding devices and collaboration tools. Enterprise pricing is unlisted. Reviewers cite cost savings, while some report annual minimum subscriptions despite monthly advertising. Answer based on 25 reviews Integrations ### Which third-party tools and platforms does Bria integrate with? Bria integrates with 11 third-party tools, including Microsoft Outlook and Salesforce Sales Cloud for productivity and CRM, plus telephony platforms such as Callture, CloudCall, Crexendo Cloud Business Phone System, Localphone, OnSIP, Ubefone, Zadarma, babelforce, and ACCOUNTS. Answer based on 13 reviews Getting Started and Support ### What training and onboarding options does Bria offer? Bria provides documentation for teams that need written reference material during setup and product use. Documentation supports self-paced review of features, steps, and product information as needed. Answer based on 1 reviews Getting Started and Support ### What customer support options does Bria offer, and how do users rate the experience? Bria offers email/help desk, FAQ/forum resources, a knowledge base, phone support, and chat. User experiences are mixed: some describe customer service and technical help as responsive and helpful, while others report difficulty reaching support, unresponsive email replies, vague help content, and unresolved configuration or cloud-hosting issues. Answer based on 40 reviews Call management ### How well does Bria handle business call management? Bria supports everyday SIP calling with transfers, recording, forwarding, queues, conferencing, and multiple accounts for remote teams. Call center and small business users value its audio quality, simple setup, and click-to-dial options, though some report crashes, slow background call response, limited history, and awkward voicemail or dialing controls. Answer based on 50 reviews ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Bria supports all three of the features reviewers rate most important: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and oversee call quality, allowing teams to improve service consistency and respond more effectively to customer needs. Call Center Management 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.0 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.2 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes VoIP Connection 4.5 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Caller ID 4.0 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Bria 61 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - On-Demand Webcasting: An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Private Chat: Send messages to selected individual(s) from the entire audience - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Recording: Record live video calls to play later - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.1 (106) 4.1 Based on 106 reviews ## Pricing Value for money 4.2 (80) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/158718/Bria/pricing/) Brian Solo Free $0.00 It includes: - 1 Device Supported - 1 SIP/ Voip Accounts Support Brian Solo $2.95 Flat Rate,Per Month It includes: - 3 Devices Supported - 5 SIP/ Voip Accounts Support - HD Audio/Video Support - Standard Audio/Video Brian Teams $4.95 Flat Rate,Per Month It includes: - 3 Devices Supported - 5 SIP/ Voip Accounts Support - Call Analytics - HD Audio/Video Support - Screen Sharing Service - Standard Audio/Video - Team Messaging & Presence - Team Voice & Video Service Brain Enterprise Basic Contact Vendor for Pricing It includes: - 1:1 Messaging & Chat Room Support - 4 Devices Supported - 5 SIP/ Voip Accounts Support - Advanced Configuration Options on Stretto™ Provisioning - HD Audio/Video Support - LDAP / Active Directory Integration Brain Enterprise Standard Contact Vendor for Pricing It includes: - 1:1 Messaging & Chat Room Support - 4 Devices Supported - 5 SIP/ Voip Accounts Support - Advanced Configuration Options on Stretto™ Provisioning - File Transfer Capabilities - HD Audio/Video Support - LDAP / Active Directory Integration - Messages Synched Across Devices - Messaging & Presence Service - Remote Troubleshooting Tools for Administrators - URL Preview in Messages Brain Enterprise Business Contact Vendor for Pricing It includes: - 5 SIP/ Voip Accounts Support - HD Audio/Video Support - LDAP / Active Directory Integration - Messages Synched Acro - Messaging & Presence Service - 1:1 Messaging & Chat Room Support - 4 Devices Supported - Advanced Configuration Options on Stretto™ Provisioning Value for money 4.2 (80) 4.2 Based on 80 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ OnSIP](https://www.capterra.com/p/158706/OnSIP/)[ Zadarma](https://www.capterra.com/p/166095/Zadarma/)[ CloudCall](https://www.capterra.com/p/135009/CloudCall/)[ Callture](https://www.capterra.com/p/177646/Callture-Connect/)[ ACCOUNTS](https://www.capterra.com/p/127938/ACCOUNTS/)[ Ubefone](https://www.capterra.com/p/232241/Ubefone/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (72) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (72) 3.7 Based on 72 reviews ## User reviews Overall rating 4.3 Based on 106 reviews Filter by rating Counts reflect reviews available in this feed. 5(59) 4(32) 3(9) 2(1) 1(5) Mentioned topic Recent reviews first, then most helpful Bill L. Vice President of Sales and Operations Used the software for: 1-3 years ### "Reliable, Simple, and Effective Communication Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 July 16, 2026 My overall experience with Bria has been positive. It is a reliable communication tool that provides the features we need and performs well for day-to-day use. While there is some room for improvement in usability and setup, it has been a dependable solution for our calling and communication needs. Pros What I like most about Bria is that it provides a simple and efficient way to manage communication needs. The platform is easy to use, reliable, and helps streamline calling and collaboration features without adding unnecessary complexity. Cons What I like least about Bria is that some features and settings can take time to understand and configure. The overall experience is reliable, but the user interface and customization options could be more intuitive to make setup and troubleshooting easier. MS Meir S. CEO Used the software for: 3-5 years ### "If you want a reliable softphone, use Bria!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 25, 2025 Overall, Bria has been a dependable softphone solution for our business. It integrates well with our VoIP platform and provides the tools we need for consistent communication. Some minor technical hiccups aside, it’s a solid app we continue to rely on. Pros Bria is easy to install and use, with a clean interface and strong call quality. I especially like the flexibility it offers in configuring SIP accounts and using it across devices. It's reliable for both internal team calls and external business communication. Cons The mobile app can sometimes be inconsistent with push notifications, and calls occasionally drop when switching between Wi-Fi and cellular data. The licensing can also be confusing if managing multiple users. Zyren Christian D. IT Support Specialist Used the software for: 3-5 years ### "My Bria Experience" 5.0 June 9, 2021 I'm a Bria administrator, I setup and configure this software for my colleagues and all I can say is that it was so easy to deal with it, features of this app was so awesome as well. Pros One of the most thing I like about this app is that it is so easy to use, user interface was very appealing and even if you're a newbie I'm sure you can easily adapt to this software Cons I can't think of any reason on why should I dislike this app. My overall experience on this software is great DC Document control officer Document control officer Used the software for: 3-5 years ### "Bria connects our team" 5.0 July 6, 2021 Our company benefits from Bria software so much. With it's outstanding service and features it makes our team connected throughout the day Pros Bria is so easy to use and administer. I'm also the one who setup this software among our team and it is so easy to install and configure. The design of this software is second to none. Kudos to the whole development team Cons If they can provide mobile development or application, it will be perfect as we are now using also our phone on day to day work Mark F. General Manager Used the software for: 3-5 years ### "Beware dealing with Counterpath" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 2, 2025 They said they would charge our debit card $61, and then took $891 from our credit card. They have refused to refund the money saying they would apply a credit instead. The thing is that we already had a credit from last time they did this and they did not use that credit when calculating the amount due. We now have over $1200 credit with them that we can't use and they are refusing to give us our money back. Pros Software is fine. But the company is run by crooks! Cons They overcharged our credit card by over $800 and then refused to give us a refund. Robson G. Customer Service Manager Used the software for: 3-5 years ### "Bria Teams Works Almost Perfectly (Fix)" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2019 I've tried other voip software apps including browser based, and Bria Teams is the best in my opinion because it makes my job easy to provide simply great service to our customers. Pros This is my favorite phone software for helping our customers at Kalos Services Inc. Simply Great HVAC Service in Clermont, Florida. The reason we like it so much is because of it's ease of use and the ability to warm transfer our callers. Cons I had issues with the software freezing when I allowed the call log fill up. I highly recommend deleting your call log on a daily basis. There is an option for exporting your call history prior to deletion if you need to retain a record. EN Engineer Engineer Used the software for: Less than 1 year ### "Limited Functionality and No Refunds" 4.0 April 18, 2024 While Bria Solo might offer specific features, the overall experience was disappointing due to significant functionality gaps and a rigid refund policy. Consider other options before committing. Pros Offers a trial period, although it expired quickly in my case. Cons \- The minimum subscription term is a full year, despite monthly pricing being advertised. - Lacks SMS support and has poor voice transmission quality. - Voicemail fails to recognize caller ID, complicating access. - My request for a refund was denied after discovering these issues, despite only a month of use. Dr. Eoin G. Manager Used the software for: Less than 1 year ### "Bria unifies communication with quick and easy provisioning" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2020 Bria's mother company built X-lite a powerful feature rich SIP client. They have taken SIP/VOIP telephony to the next level with their unified login/provisioning system and group connectivity. Pros Their Windows client is one of the best SIP solutions I've used (and I've used/tried at least a dozen). The best aspect as the uniform provisioning for users. One login gives the user access to all their SIP accounts on different devices. With a mobile or home bases workforce it simplifies connectivity. Cons I'd love to see speed dial buttons and I'd like to see an ability to dial dtmf tones while in a call by pasting them rather than by typing them. I'd like to see an easier way to bring the Bria Client "to the front" with one button. CS CSR CSR Used the software for: 1-3 years ### "Love using Bria" 5.0 December 16, 2019 Works very well no issues with it at all. Pros What I like most about Bria is how easy it is to use. I love the fact that you can set up auto answer for incoming calls. This has really helped our efficiency at the call center and has helped keep call answer times down. Cons From a supervisor stand point Bria is amazing with helping keep numbers where they should be. As a user of this software I do like it better than any other soft phone software that we have used. IE IT Engineer IT Engineer Used the software for: 3-5 years ### "Nice softphone application" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 14, 2025 I've been using Bria since 2020 and overall it is a good application. I like I can call analogic phone numbers directly from my computer, and the audio quality is quite good in normal conditions. It is easy to use, although sometimes I've faced strange problems due to misconfiguration and I took too much time on solving them (specially problems with headphones/microphone). The GUI is quite intuitive although I'd improve a little bit some parts of it, for example the user-management-related. In general I recommend its use. Let's see if in the future the manufacturer can improve on the small points of improvement it has. Pros You can have phone calls with analogic lines. The sound quality is good. Cons Some configurations are confusing and/or not user-friendly. [View all Reviews](https://www.capterra.com/p/158718/Bria/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [3CX vs Bria](https://www.capterra.com/compare/158704-158718/3CX-vs-Bria)[RingEX vs Bria](https://www.capterra.com/compare/158718-242188/Bria-vs-RingCentral-MVP)[CTM vs Bria](https://www.capterra.com/compare/152004-158718/Call-tracking-software-vs-Bria)[Squaretalk vs Bria](https://www.capterra.com/compare/158718-219046/Bria-vs-Squaretalk-Matrix)[Ringover vs Bria](https://www.capterra.com/compare/158718-169627/Bria-vs-RingOver)[Zoom Phone vs Bria](https://www.capterra.com/compare/158718-208535/Bria-vs-Zoom-Phone) [Zoiper vs Bria](https://www.capterra.com/compare/158718-158719/Bria-vs-ZoiPer)[GoTo Connect vs Bria](https://www.capterra.com/compare/158718-163604/Bria-vs-GoTo-Connect)[RingCX vs Bria](https://www.capterra.com/compare/158718-242186/Bria-vs-RingCentral-Contact-Center)[CloudTalk vs Bria](https://www.capterra.com/compare/158718-182004/Bria-vs-CloudTalk)[LiveAgent vs Bria](https://www.capterra.com/compare/102188-158718/LiveAgent-vs-Bria)[Acefone vs Bria](https://www.capterra.com/compare/158718-264770/Bria-vs-Acefone)