Who Uses This Software?

Team collaboration for SMB's. Call Center Agents for help desks. Unified communications for enterprises. Bria serves businesses by helping them make the most out of their IP-telephony set-ups.


Average Ratings

33 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.99/month/user
  • Pricing Details
    Bria 5 Desktop $49.99 Bria Mobile $0.99/month/user Bria X $5/month/user
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • CounterPath
  • www.counterpath.com
  • Founded 2002
  • Canada

About Bria

Award-winning softphone designed to help you get the most out of your IP-PBX of choice. Experience crystal clear audio/video calls whether in your office or on-the-go. Escalate calls with easy call transfer and call hold functions. Set-up meetings with multi-way audio/video calls. In need of a quick answer? Send contacts instant messages and share documents. Bria is designed to make IP-telephony easy yet fully capable of becoming your unified business communication solution.


Bria Features

  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • IVR/Voice Recognition
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording
  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Batch Communications
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communications
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content
  • Blogs
  • Chat/Messaging
  • Email Management
  • Employee Directory
  • Event Calendar
  • Newsletter Management
  • Photo Gallery
  • Social Sharing
  • Survey Management
  • Telephony
  • Audio / Video Conferencing
  • Call Logging
  • Call Recording
  • Call Transfer
  • Caller Identification
  • Chat / Messaging
  • Contact Management
  • Fax Management
  • Activity / News Feed
  • Calendar Management
  • Chat / Messaging
  • Discussion Threads
  • File Sharing
  • Push Notifications
  • Search
  • Surveys & Feedback
  • Task Management
  • Video Conferencing
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP
  • Audio / Video Conferencing
  • Calendar Management
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • Mobile Access
  • Multi-User Collaboration
  • Voice Mail
  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement
  • Application Sharing
  • Chat / Messaging
  • Electronic Hand Raising
  • On-Demand Webcasting
  • Presentation Streaming
  • Private Text Chat
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Streaming
  • Whiteboard

Bria Reviews Recently Reviewed!


Good Option for phone service

Jun 13, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to login and retrieve messages, messages are also forwarded via email so you don't forget to check.
Recent history of calls is useful and ability to return a call from the history list.

Cons: When checking voicemail messages, I get to a point when I have listened to a message and saved it for later - the option to move to the next message is no longer available and I have to hang up and dial back into the system.
Would like History to go back further than 2 weeks - at least 45 days would be great.

My expirence with Bria is terrible, Bria is unreliable and support terrible.

May 24, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: If it was actually working without the tremendous crashes I may like it. I think Counterpath should go back to the drawing board in developing this app.

Cons: Support and lack of operation and the constant crashes. There is no phone support available and email support is unresponsive.

This is a great program - simple and quick to use.

May 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to set up. It allows simple address book information. It operates well with most other software. It does what I want and frees me from expensive landline & mobile calls

Cons: I would like to see better outlook integration. There was a great add on which I would like replaced. When my outlook contacts were migrated many contacts are given the name "Mr" or "Mrs". This is an obvious non name field and the software should recognise it.

Overall: If frees me from using expensive phones and can be operated easily

The product does want you expect from it and looks great

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy in use and has got everything you need, so the need of a lose phone is not needed anymore. There are even functions that you don't have on a phone. (like recording the conversation)

Cons: In the few years that we use Bria, the functions have been changed several times, It would have been beter to inform before changing functional things.

Overall: The bria gives you a freedom in usage, so you don't need a standard phone anymore. I love using it on my celphone, and on my computer.

BRIA Works for us!

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: BRIA is invaluable to us as a support company. Paired with USB headsets it makes Conferencing, Transfers and Outlook Contact look-ups a breeze. We are heavy users and "on the phone" all day.

Cons: The only downside to using a VOIP system such as BRIA is if we lose the Windows O/S but that is a rare occurrence these days.

Overall: Ease of use through headsets and softphone features.

Capterra-loader

Great software, works well with my team

May 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to install, quick to get going every day. Great replacement for a hard phone and works well with my VOIP service

Cons: Some tool tips would be helpful on interface. Not obvious at first how to transfer a call. Would be great to be able to customize interface

Overall: Cost, effectiveness

Bria always keeps our support team connected!

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Bria allows our support staff to take, place, transfer and check calls while on the go. No need to 'connect' your cell phone to your desk phone when you can take it with you!

Cons: Bria has been implemented throughout our office. The only complaint is the subscription base use now versus the one-time payment when originally purchased.

Overall: Keeping my team connected makes Bria the best solution. No need for extra hardware or complicated setup. I have my office phone anytime with Bria!

Very stable and reliable

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and to setup, and works without having to poke around in the configuration settings. I use it with multiple VoIP providers which each have their own idiosyncrasies, and they all work seamlessly.

Cons: On a Mac I would like to be able to hide it to the system menu. It would be nice if the licence supported use on both Windows and MacOS so that I could use it in Boot Camp too. The software is very clean and has a fairly intuitive interface, but some may prefer to be able to customise it a bit more.

Overall: It's just easy to use and set-up. Simple as that.

Capterra-loader

Good softphone app for most any user

May 18, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is a great softphone app that comes in both free and paid versions. The feature set is quite robust and you have the ability to connect it to almost any SIP service you like (which is great for users who have their own SIP server).

Cons: Really no major cons so far. Configuration details are sometimes difficult to sort out as each SIP provider is a little different, but it just takes a little searching to find the details most times.

Capterra-loader

Great SoftPhone. Good Quality and Reliable

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the Quality of the phone as well as the design. We use the Bria5 version. Its got all the features that I think a softphone should have.

Cons: No Customer Service. Where is the API to let us integrate it further? We should be able to turn this phone into an automate dialer but without API that is a bit difficult to do.

easy to handle

May 18, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: i don't need a normal phone right more. I can call customers right out of my ERP System. Makes work much more comfortable

Cons: i need google sync, so that i can integrate my google contacts.
and second thing, give calls to the next person should be easier

I'm connected to an IPBX with the aplications on my PC and on my Android phone

May 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: It's easy to configure and the quality of the calls is great.
It's compatible with my IPBX (MyVoice 5000).

Cons: The Android and PC Apps are not synchronised.
When I receive a call my PC and my Android phone ring simultaneously that's good.
But If I take the call with my PC for example the same call is mentionned as lost on my Android phone. It's not really great because it's not the reality.

Great Product for Phone Use anyway

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have been using Counterpath (Bria) for many years - I mainly use the product to contact clients when out of the office with my laptop. I use the cell phone app so my clients do not have my cell number as it shows as if I am calling from my office. I never have problems so customer support has not been an issue.

Cons: Set up a tiny bit difficult if you don't have a good phone service to help you with the codes.
Set up a tiny bit difficult if you don't have a good phone service to help you with the codes. Set up a tiny bit difficult if you don't have a good phone service to help you with the codes.

Bria 4 had good features, we've been disappointed with the support and approach to upgrades.

May 17, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Codec support, integration with other products. Support for Sennheiser headsets was welcome. Windows 10 support also finally got there.

Cons: Quality of upgrades has been spotty - sometimes great, other times not so great. It took a while for Bria 4 notifications to work well in Windows 10. And again, we do not care for the 70% of retail upgrade policy. We'd rather pay 20% a year for support and upgrades - given the overall cost of the software, even 25% would work.
Also don't like being pushed to sign-in with Linked-In for this survey.

This cell phone works well. It was very easy to set up and start using it

May 17, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This cell phone provides consistent high-quality phone calls. It doesn't crash like my previous one would on multiple colors are dialing me. I'm very happy with it.

Cons: Footprint of the program when opened on the computer screen is too big. I really wish that you could make it smaller.

Easy to use and very friendly interface.

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: - Some happy features to adjust to get a lot of compatibilities.
- We can log the messages and errors that help to improve the systems which the software connects.

Cons: - Some times when the internet its down the software still to, and its not a good idea when the systems are only for use internally.
- Maybe itĀ“s god idea to put a button o some procedure to restore to default values.

Yes one of the best software on the market

May 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: processing, ease and good communication, it works great on mac os and windows integrated very well

Cons: price it could be cheaper for companies.

the BRIA app works with windows based PC and after it is configured works great.

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: the app allows us to use a video intercom going through a SIP server to answer all of our doors at multiple buildings. this app provides 2 way communications as well as live video form the person standing at the door asking to gain entry

Cons: Support from BRIA is some of the worst i have ever tried to use. BRIA recently changed there support service and has not been able to help fix issues i ran into. BRIA had the fix i needed prior to the new support but will no longer provide any old files to help fix the issues

Overall: good soltuion for SIP integration

I am still having a problem with my Bria 5. Every so often I can't hang up a call.

May 17, 2018
4/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: It's easy to use except that sometimes the red button does not come up, and I am unable to disengage from the call.

Cons: sometimes the red button does not come up, and I am unable to disengage from the call. This is very aggravating and can be embarassing. I have to to go on manager to get out of it, which is a super hassle. There must be some bug in the program which is causing that to happen.

Easy integration. Fool proof

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good pricing (Bria retail), easy, design, Windows but also other os. Easy video integration. Webpage integration.

Cons: New stretto model because of the monthly fee. Mobile version is changed with a monthly fee as well.
No virtual lan available, that world be very handy for easy qos settings

Overall: It did work

Great simple, easy to use communication tool.

May 09, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Bria is great - it's pretty easy to install and re-install as needed. We all work remotely 3-4 days a week and Bria allows us to maintain connected to our phones and customers without needing anything more than a laptop.

Cons: Occasionally the app can be glitchy and calls do drop from time to time, but it is hard to say if that's a Bria issue or a general customer issue.

This is a great SoftPhone for freePBX

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They have a free and paid version of the software they both work great. Allows every means of communication.

Cons: This does the job as a softphone and executes it perfectly. Really no cons that I have found at this moment.

Lightweight softphone for Enterprise call center

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Bria doesn't use a lot of system resources and is easy to use for most callers. Doesn't require extensive system configuration and works with most anti-virus products.

Cons: Crashes at least once a day for most users; not extremely stable. No click-to-dial browser extension, but has been configured for click to dial with VanillaSoft CRM in Chrome.

Capterra-loader

This is a very low budget dialing system

Apr 11, 2018
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Its safe to say you get what you pay for with this system. It dials (sometimes) it is a very linear product make calls clip paste and call, that makes it very limited but simple and cost effective.

Cons: There is very limited functionality with this product, no call back notes or way to track if a client has been called multiple times. It is very slow and unreliable as well, maybe that is due to the large amount of people using it, but if you are larger than a team of one this is not a great choice.

It's like Apple of Softphones..!!

Apr 06, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Nice interface, comparable to the competition, and is easy to setup and configure. Audio and Video qualities over the call have been taken care of pretty good. Configuring a headset is easy as well when changing USB ports too.

Cons: Its paid and has plans and offers the same things which it's competition does. Customer service is difficult to reach and that disconnects me with the company totally. It did not have a build for Ubuntu customers the last time i checked which was huge let down.

Capterra-loader

Solid Softphone for SIP calls

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating. Configuration is relatively easy, as long as you know your SIP credentials! Configuring the headset is also very simple if the user is diligent about using the device set up utility when changing headsets or USB ports. Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this. The ability to transfer to outside lines directly or with a call first option is the main factor for our continued use of this software.

Cons: Customer support is difficult to reach and response for the cloud hosted version was not satisfactory. Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes. Individual Bria licenses should immune from such risks as the configuration is saved locally. This is a moderate concern for me, but combined with the lack of an online manual for Bria 5 online (4 was the last version available but can no longer be found on their site) I have given customer support a rating of one star.

Overall: The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint.

Bria is an easy to use and stable SIP Client

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The setup is easy and requires minimal configuration. Works well for making and receiving calls. Also provides good call quality.

Cons: You can find other SIP Clients that are free with the same basic features as Bria. Startup of the software sometimes can take a bit before it comes up.

Works most of the time

Mar 22, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: -Easy to set up and launch
-Ability to customize ringtones
-Holding, Transfering and In-call features all work without flaw.

Cons: -Logo and branding of the application are very dated. They need an update
-Not 100% reliable. As an organization, we have had some issues with the types of headsets that we use and their compatibility with Bria. I would recommend testing headsets before you make a larger purchase.
-Inability to integrate with apple contacts easily.

Overall: This is an easy to implement tool that functions out of the box. It's missing many of the bells and whistles of some of its competitors but comes at a nice price point and does the job.

Rather unpleasant.

Mar 09, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support

Pros: Well, we choose this route to get away from paying several hundred on desk phones. Loved the money saved for the business. Support was fairly good... they have built-in support-log generation.

Cons: My goodness did we have lots of bugs trying to incorporate this into our Cisco environment. They did not play well together. Everyone from users, helpdesk, and system admins did not approve of this software.

Capterra-loader

Best Softphone out there, seriously!

Feb 26, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: After a long softphone software analysis, our team finally got to the conclusion that there's nothing like Bria. It makes your phone system 10x easier. The best part of everything is being able to have a high quality phone call, keeping track of your calls on something else then the VoIP software as well and don't even get me started on the ease of use- it's brilliant!

Cons: I can only say that the downside of Bria is how expensive every license is. It's not accessible to small businesses.

I absolutely love Bria

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use Bria for our call center and is a great software. Easy to use. I love the fact that im able to see which agents are online and taking calls.

Cons: instant messaging feature does not work. other than that software is great and works properly to company standards

Worked for what we needed!

Dec 06, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: When I needed to call people using just my computer, it was a useful software that got the job done!

Cons: It wasn't the most intuitive piece of software to use, and some of the features were a bit confusing.

A great softphone software from a novice user to a call center floor deployment.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has a robust configuration (You can adjust one or several users at a time), works well if you have new users. The admin can make all of the adjustments on the server side.

Cons: Sorry, the only thing that I could think of would be if the cost per license went down some. Then it would be great.