# Bria Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Bria Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/158718/Bria --- # Bria Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bria ## What is Bria? Bria is a feature-rich softphone that offers unified communications through advanced call capabilities like transfer and forwarding. The software includes team messaging for group chats and file sharing. A key benefit is its cloud provisioning, which allows users to configure settings in the cloud, simplifying deployment and management for IT administrators. Bria features encrypted voice and messaging for secure communications. It provides call analytics and integrates with various PBX, VoIP, and headset providers, extending existing voice infrastructure. The softphone can also be customized or integrated with other applications via the desktop API. ## What is Bria used for? [Softphone](https://www.capterra.com/softphone-software/)[Call Center](https://www.capterra.com/call-center-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 106 user reviews Reviews sentiment Positive 86% Neutral 8% Negative 6% Starting price $2.95 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Bria?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.counterpath.com&name=Bria) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bria 4.3 (106) VS. [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $2.95 Flat Rate, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (106) Ease Of Use 4.4 (464) Value For Money 4.2 (80) Value For Money 4.3 (304) Customer Service 3.7 (72) Customer Service 4.1 (336) ## Bria alternatives [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.7 (1,776)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/158718/Bria/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. VoIP Connection 4.5 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Recording 4.2 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Caller ID 4.0 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Logging 4.0 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Automatic Call Distribution 3.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Routing 4.6 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Bria 61 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases System that automatically dials calls Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Store caller information within an accessible database Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Electronic storage of staff/employee contact information and job status in a centralized repository Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks A call center that primarily receives calls, typically customer service focused Ability to chat online in real time Agents choose who to call and when Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Record the audio of phone conversations for quality assurance purposes An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Send messages to selected individual(s) from the entire audience Engage in direct, instant messaging with customers, users, etc. Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Allow users to access multiple services after entering their login credentials once Enables the connectivity to send and receive calls over the internet Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa. Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Record and playback video calls Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.1 (106) 4.1 Based on 106 reviews ## Pricing Value for money 4.2 (80) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/158718/Bria/pricing/) Brian Solo Free $0.00 It includes: - 1 Device Supported - 1 SIP/ Voip Accounts Support Brian Solo $2.95 Flat Rate,Per Month It includes: - 3 Devices Supported - 5 SIP/ Voip Accounts Support - HD Audio/Video Support - Standard Audio/Video Brian Teams $4.95 Flat Rate,Per Month It includes: - 3 Devices Supported - 5 SIP/ Voip Accounts Support - Call Analytics - HD Audio/Video Support - Screen Sharing Service - Standard Audio/Video - Team Messaging & Presence - Team Voice & Video Service Value for money 4.2 (80) 4.2 Based on 80 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ OnSIP](https://www.capterra.com/p/158706/OnSIP/)[ Zadarma](https://www.capterra.com/p/166095/Zadarma/)[ CloudCall](https://www.capterra.com/p/135009/CloudCall/)[ Callture](https://www.capterra.com/p/177646/Callture-Connect/)[ ACCOUNTS](https://www.capterra.com/p/127938/ACCOUNTS/)[ Ubefone](https://www.capterra.com/p/232241/Ubefone/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (72) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (72) 3.7 Based on 72 reviews ## User reviews Overall rating 4.3 Based on 106 reviews Filter by rating 5(59) 4(32) 3(9) 2(1) 1(5) Mentioned topic Sorted by most recent Bill L. Vice President of Sales and Operations Information Technology and Services ### "Soft phone that works! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 January 7, 2026 We have remote staff that work at home that all have Bria installed on their pc's it allows us to stay connected and all be in a queue for when customers call in. Pros Great value for soft phone services - we switched from the big company to this because of the cost - it has everything you need and very easy to set up. Cons Sometimes the updates will fail and you will have to try a few times to get the most updated software version to load. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Meir S. CEO Telecommunications ### "If you want a reliable softphone, use Bria!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 3, 2025 Overall, Bria has been a dependable softphone solution for our business. It integrates well with our VoIP platform and provides the tools we need for consistent communication. Some minor technical hiccups aside, it’s a solid app we continue to rely on. Pros Bria is easy to install and use, with a clean interface and strong call quality. I especially like the flexibility it offers in configuring SIP accounts and using it across devices. It's reliable for both internal team calls and external business communication. Cons The mobile app can sometimes be inconsistent with push notifications, and calls occasionally drop when switching between Wi-Fi and cellular data. The licensing can also be confusing if managing multiple users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MF Mark F. General Manager Telecommunications ### "Beware dealing with Counterpath" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 31, 2025 They said they would charge our debit card $61, and then took $891 from our credit card. They have refused to refund the money saying they would apply a credit instead. The thing is that we already had a credit from last time they did this and they did not use that credit when calculating the amount due. We now have over $1200 credit with them that we can't use and they are refusing to give us our money back. Pros Software is fine. But the company is run by crooks! Cons They overcharged our credit card by over $800 and then refused to give us a refund. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG Sergio G. IT Engineer Aviation & Aerospace ### "Nice softphone application" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 10, 2025 I've been using Bria since 2020 and overall it is a good application. I like I can call analogic phone numbers directly from my computer, and the audio quality is quite good in normal conditions. It is easy to use, although sometimes I've faced strange problems due to misconfiguration and I took too much time on solving them (specially problems with headphones/microphone). The GUI is quite intuitive although I'd improve a little bit some parts of it, for example the user-management-related. In general I recommend its use. Let's see if in the future the manufacturer can improve on the small points of improvement it has. Pros You can have phone calls with analogic lines. The sound quality is good. Cons Some configurations are confusing and/or not user-friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MV matthew v. Carpenter Construction ### "Counter path bria" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 30, 2024 Pros Only software replacing for Mac Uc as advertised Cons So far nothing negative to say, still testing and adapting to features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Samantha S. Kundenservice Information Technology and Services ### "Effizientes Kommunikationstool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 19, 2024 Wir nutzen die Software seit vielen Jahren täglich für Kundenanrufe und interne Kommunikation. Bisher sind wir super damit klargekommen und konnten keinerlei nennenswerte Benutzerschwierigkeiten feststellen. Pros Die Software ist sehr intuitiv und kann plattformübergreifend genutzt werden. Man kann nicht nur Sprachanrufe führen, sondern auch Nachrichten senden und den Bildschirm mit anderen teilen. Super geeignet für den täglichen Gebrauch mit Kollegen. Cons Die Sprachqualität schwankt je nach Verbindungsstärke. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IM Ian M. Director Financial Services ### "An Excellent Experience!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2024 Very happy with the software and on the occasions that I have needed technical assistance, this has been quick and efficient. I have used Bria for almost 4 years now and can't imagine using anything else. Pros Whether on my desktop, tablet, or mobile, I can stay connected without any glitches. The software is stable and doesn’t drain battery life excessively, which is a big plus for mobile users. Cons Overall, the experience has been very positive; however, it would be nice to have some customisation options, such as changing the colour scheme. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Petr M. Engineer Telecommunications ### "Limited Functionality and No Refunds" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 April 14, 2024 While Bria Solo might offer specific features, the overall experience was disappointing due to significant functionality gaps and a rigid refund policy. Consider other options before committing. Pros Offers a trial period, although it expired quickly in my case. Cons \- The minimum subscription term is a full year, despite monthly pricing being advertised. - Lacks SMS support and has poor voice transmission quality. - Voicemail fails to recognize caller ID, complicating access. - My request for a refund was denied after discovering these issues, despite only a month of use. Switched from [Othership](https://www.capterra.com/p/266602/Othership/) SMS support needed. Cost is much lower - one time payment of 12 dollars Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Orjus I. Engineer Telecommunications ### "Bria Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 5, 2023 Pros I am not sure how much it costed in our company. I needed to integrate it to our Call Center and it was easy. It does what it needs to do and we have been using it for many years now without any problem. Cons I find it difficult to work with its logs or capture them or investigate them , even why they are not needed so much , I would have liked something better. Reasons for choosing Bria I did not choose it. Our company Vodafone choose it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES Emmanuel S. Project Engineer Commercial Real Estate ### "Free international calls with Bria" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 5, 2023 Bria has been a very simple yet useful tool for our company. Bria was a productive experience owing to its free trial and easy-to-use interface. Pros Bria's trial version allows me to make free calls to another continent right away. However, given that it is not the full version, it is still very quick and convenient. Cons The initial setup was a bit challenging. It would also be nice if we could add texting as an option. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/158718/Bria/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)