# Bria Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bria the right Call Center solution for you? Explore 106 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158718/Bria/reviews --- Bria 4.3 (106) [View alternatives](https://www.capterra.com/p/158718/Bria/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bria Ease of use 4.2 Customer Service 3.7 ## Pros and Cons in Reviews Bill L Vice President of Sales and OperationsInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Great value for soft phone services - we switched from the big company to this because of the cost - it has everything you need and very easy to set up.“ January 7, 2026 Bill L Vice President of Sales and OperationsInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Sometimes the updates will fail and you will have to try a few times to get the most updated software version to load.“ January 7, 2026 IM Ian M DirectorFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “Whether on my desktop, tablet, or mobile, I can stay connected without any glitches.“ November 15, 2024 MF Mark F General ManagerTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “They overcharged our credit card by over $800 and then refused to give us a refund.“ March 31, 2025 ES Emmanuel S Project EngineerCommercial Real Estate, 51 - 200 employeesUsed the software for: 1-2 years. “However, given that it is not the full version, it is still very quick and convenient.“ May 5, 2023 MF Mark F General ManagerTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “They said they would charge our debit card $61, and then took $891 from our credit card.“ March 31, 2025 Orjus I EngineerTelecommunications, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It does what it needs to do and we have been using it for many years now without any problem.“ September 5, 2023 SG Sergio G IT EngineerAviation & Aerospace, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Some configurations are confusing and/or not user-friendly.“ February 10, 2025 ## Showing most helpful reviews Showing 1-25 of 106 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bill L. Vice President of Sales and Operations Information Technology and Services Used the software for: 1-2 years ### "Soft phone that works! " January 7, 2026 5.0 We have remote staff that work at home that all have Bria installed on their pc's it allows us to stay connected and all be in a queue for when customers call in. Pros Great value for soft phone services - we switched from the big company to this because of the cost - it has everything you need and very easy to set up. Cons Sometimes the updates will fail and you will have to try a few times to get the most updated software version to load. Review Source Zyren Christian D. IT Support Specialist Information Technology and Services Used the software for: 2+ years ### "My Bria Experience" June 8, 2021 5.0 I'm a Bria administrator, I setup and configure this software for my colleagues and all I can say is that it was so easy to deal with it, features of this app was so awesome as well. Pros One of the most thing I like about this app is that it is so easy to use, user interface was very appealing and even if you're a newbie I'm sure you can easily adapt to this software Cons I can't think of any reason on why should I dislike this app. My overall experience on this software is great Switched from [Zoiper](https://www.capterra.com/p/158719/ZoiPer/) We need features like call transfer and many more, we think it is much better to invest with Bria and it was worth it Review Source MF Mark F. General Manager Telecommunications Used the software for: 2+ years ### "Beware dealing with Counterpath" March 31, 2025 1.0 They said they would charge our debit card $61, and then took $891 from our credit card. They have refused to refund the money saying they would apply a credit instead. The thing is that we already had a credit from last time they did this and they did not use that credit when calculating the amount due. We now have over $1200 credit with them that we can't use and they are refusing to give us our money back. Pros Software is fine. But the company is run by crooks! Cons They overcharged our credit card by over $800 and then refused to give us a refund. Review Source Rica Mae D. Document control officer Construction Used the software for: 2+ years ### "Bria connects our team" June 24, 2021 5.0 Our company benefits from Bria software so much. With it's outstanding service and features it makes our team connected throughout the day Pros Bria is so easy to use and administer. I'm also the one who setup this software among our team and it is so easy to install and configure. The design of this software is second to none. Kudos to the whole development team Cons If they can provide mobile development or application, it will be perfect as we are now using also our phone on day to day work Switched from [Zoiper](https://www.capterra.com/p/158719/ZoiPer/) It has been recommended by our freelance IT administrator. Review Source RG Robson G. Customer Service Manager Facilities Services Used the software for: 2+ years ### "Bria Teams Works Almost Perfectly (Fix)" December 19, 2019 4.0 I've tried other voip software apps including browser based, and Bria Teams is the best in my opinion because it makes my job easy to provide simply great service to our customers. Pros This is my favorite phone software for helping our customers at Kalos Services Inc. Simply Great HVAC Service in Clermont, Florida. The reason we like it so much is because of it's ease of use and the ability to warm transfer our callers. Cons I had issues with the software freezing when I allowed the call log fill up. I highly recommend deleting your call log on a daily basis. There is an option for exporting your call history prior to deletion if you need to retain a record. Switched from [Jitsi](https://www.capterra.com/p/162665/Jitsi/) The Bria Teams interface is perfectly laid out with all the controls at your fingertips. With Bria Teams, I can import my company directory in .csv format. Review Source Response from CounterPath February 28, 2020 Thank you for the amazing feedback. It's always great to hear that our product helps you provide great service to your customers. Petr M. Engineer Telecommunications Used the software for: Less than 6 months ### "Limited Functionality and No Refunds" April 14, 2024 4.0 While Bria Solo might offer specific features, the overall experience was disappointing due to significant functionality gaps and a rigid refund policy. Consider other options before committing. Pros Offers a trial period, although it expired quickly in my case. Cons \- The minimum subscription term is a full year, despite monthly pricing being advertised. - Lacks SMS support and has poor voice transmission quality. - Voicemail fails to recognize caller ID, complicating access. - My request for a refund was denied after discovering these issues, despite only a month of use. Switched from [Othership](https://www.capterra.com/p/266602/Othership/) SMS support needed. Cost is much lower - one time payment of 12 dollars Review Source EG Eoin G. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Bria unifies communication with quick and easy provisioning" June 18, 2020 5.0 Bria's mother company built X-lite a powerful feature rich SIP client. They have taken SIP/VOIP telephony to the next level with their unified login/provisioning system and group connectivity. Pros Their Windows client is one of the best SIP solutions I've used (and I've used/tried at least a dozen). The best aspect as the uniform provisioning for users. One login gives the user access to all their SIP accounts on different devices. With a mobile or home bases workforce it simplifies connectivity. Cons I'd love to see speed dial buttons and I'd like to see an ability to dial dtmf tones while in a call by pasting them rather than by typing them. I'd like to see an easier way to bring the Bria Client "to the front" with one button. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Bria I liked the Bria interface better and the team product is more affordable. Review Source Response from CounterPath June 26, 2020 Thank you for taking the time to provide your feedback. I'm happy you like the provisioning feature and the Bria Interface. I'll bring your feedback to our Product team. AG Amanda G. CSR Food & Beverages Used the software for: 1-2 years ### "Love using Bria" December 13, 2019 5.0 Works very well no issues with it at all. Pros What I like most about Bria is how easy it is to use. I love the fact that you can set up auto answer for incoming calls. This has really helped our efficiency at the call center and has helped keep call answer times down. Cons From a supervisor stand point Bria is amazing with helping keep numbers where they should be. As a user of this software I do like it better than any other soft phone software that we have used. Switched from [Accession Communicator](https://www.capterra.com/p/168724/Accession-Communicator/) We wanted something with the auto answer function to reduce call answer times Review Source Response from CounterPath December 17, 2019 Thank you for submitting an amazing review Amanda. It's great to hear that our customers find Bria reliable and easy to use. MS Meir S. CEO Telecommunications Used the software for: 2+ years ### "If you want a reliable softphone, use Bria!" July 3, 2025 5.0 Overall, Bria has been a dependable softphone solution for our business. It integrates well with our VoIP platform and provides the tools we need for consistent communication. Some minor technical hiccups aside, it’s a solid app we continue to rely on. Pros Bria is easy to install and use, with a clean interface and strong call quality. I especially like the flexibility it offers in configuring SIP accounts and using it across devices. It's reliable for both internal team calls and external business communication. Cons The mobile app can sometimes be inconsistent with push notifications, and calls occasionally drop when switching between Wi-Fi and cellular data. The licensing can also be confusing if managing multiple users. Review Source SG Sergio G. IT Engineer Aviation & Aerospace Used the software for: 2+ years ### "Nice softphone application" February 10, 2025 4.0 I've been using Bria since 2020 and overall it is a good application. I like I can call analogic phone numbers directly from my computer, and the audio quality is quite good in normal conditions. It is easy to use, although sometimes I've faced strange problems due to misconfiguration and I took too much time on solving them (specially problems with headphones/microphone). The GUI is quite intuitive although I'd improve a little bit some parts of it, for example the user-management-related. In general I recommend its use. Let's see if in the future the manufacturer can improve on the small points of improvement it has. Pros You can have phone calls with analogic lines. The sound quality is good. Cons Some configurations are confusing and/or not user-friendly. Review Source IM Ian M. Director Financial Services Used the software for: 2+ years ### "An Excellent Experience!" November 15, 2024 5.0 Very happy with the software and on the occasions that I have needed technical assistance, this has been quick and efficient. I have used Bria for almost 4 years now and can't imagine using anything else. Pros Whether on my desktop, tablet, or mobile, I can stay connected without any glitches. The software is stable and doesn’t drain battery life excessively, which is a big plus for mobile users. Cons Overall, the experience has been very positive; however, it would be nice to have some customisation options, such as changing the colour scheme. Review Source ES Emmanuel S. Project Engineer Commercial Real Estate Used the software for: 1-2 years ### "Free international calls with Bria" May 5, 2023 4.0 Bria has been a very simple yet useful tool for our company. Bria was a productive experience owing to its free trial and easy-to-use interface. Pros Bria's trial version allows me to make free calls to another continent right away. However, given that it is not the full version, it is still very quick and convenient. Cons The initial setup was a bit challenging. It would also be nice if we could add texting as an option. Review Source VR Verified Reviewer IT Specialist Marketing and Advertising Used the software for: 2+ years ### "Great value" May 1, 2020 5.0 Pros This software is easy to use, the set up for sip accounts is really simple and the extra configurations to use proxys or dns help a lot when you have to use it outside of the company if via vpn. i find the call recording option being one of the most helpful options since i can get access to my calls for feedback o missing info very quick. Cons the only real issue i find with this program is that it has to be updated a lot, and it is really a lot, 1 update every 3 weeks, i don't really get why but that is the only issue i have with bria at the moment. Review Source Response from CounterPath June 15, 2020 Thank you for taking the time to provide feedback. It's great to hear how you've been using the call recording feature. Please know our software is updated often to keep up with the latest technology and for improvements. VR Verified Reviewer Account Manager & Team Leader Marketing and Advertising Used the software for: 2+ years ### "I wish we would have kept this software in my office" November 27, 2018 4.0 In the last year my company moved away from using this software and I truly miss it. Unfortunately, that was not my call. Pros The customer service was great to work with. Call recordings were easy to find. Cons There is nothing I have to complain about with this software. Review Source Response from CounterPath November 29, 2018 Thank you for taking the time to submit a review. Your feedback helps us improve our products and services and the overall customer experience. Sorry to hear your company moved away from our software. Did we change something that no longer works for your organization such as licensing model, pricing, functionality? David M. Director of Technical Services Information Technology and Services Used the software for: 2+ years ### "Bria always keeps our support team connected!" May 21, 2018 5.0 Keeping my team connected makes Bria the best solution. No need for extra hardware or complicated setup. I have my office phone anytime with Bria! Pros Bria allows our support staff to take, place, transfer and check calls while on the go. No need to 'connect' your cell phone to your desk phone when you can take it with you! Cons Bria has been implemented throughout our office. The only complaint is the subscription base use now versus the one-time payment when originally purchased. Review Source LB Lothar B. Dipl.INg.(FH) Semiconductors Used the software for: 2+ years ### "Counterpath Bria - WHY?" November 28, 2021 1.0 No more issues - got rid of Counterpath SW! Pros since 2017, I used Counterpath - recently I had to change my Laptop and my troubles began, the support of Counterpath was not able to free the purchased license, we exchanged several emails Finally I decided that I can spent my time in a better way and investigated a FREE OF CHARGE Softphone! Cons SUPPORT - a big big minus. Honestly there was 1 good support guy \[SENSITIVE CONTENT\] who helped me in the past, but the experience I collected 2021 forced me to change and even better the new softphone is free of charge! Reason for choosing Bria 2017 when I made my decision Counterpath BRIA was rated to be one of the best Softphones. Honestly I cant agree, the softphone had issues working in parallel with TEAMs, crashed in several situations. Review Source Charles S. IT Manager Insurance Used the software for: 2+ years ### "A great softphone software from a novice user to a call center floor deployment." August 15, 2017 5.0 Pros It has a robust configuration (You can adjust one or several users at a time), works well if you have new users. The admin can make all of the adjustments on the server side. Cons Sorry, the only thing that I could think of would be if the cost per license went down some. Then it would be great. Review Source VR Verified Reviewer Quality Assurance Telecommunications Used the software for: 2+ years ### "Great easy to use softphone" January 21, 2019 5.0 I use this for phone calls from customers and it's very easy to use with a lot of features and options. I also use it to troubleshoot/replicate customer issues. It's a great software that I like so much I suggest it to any customers looking for a softphone to use with my company's VOIP services Pros Multiple accounts are easy to setup and manage, feature sets are easy to adjust for each line Cons I have no cons to report about this software, it fully meets my needs Review Source Response from CounterPath January 22, 2019 Thank you for taking the time to submit a fantastic review. It's great to hear Bria's features and ease of use are working for your organization. EL Emanuelle L. Support Analyst Computer Software Used the software for: 1-2 years ### "Robust and complete VOIP tool for calls" March 4, 2020 5.0 Bria is one of the best VOIP tools I've ever used, with great audio quality and stable connections. Allows you to easily record calls and call transfers. Pros Allows call forwarding. It allows recording of calls at any time. Always receive updates and corrections by the developer. Cons The license control page does not allow you to delete the history of old computers that used a certain license. It does not have a filter to check only the licenses that are in use. Review Source Response from CounterPath March 10, 2020 Emanuelle thank you for taking the time to provide a great review. The feedback our customers provide helps our developers identify features and functionality that need updating and or corrections. LC Lisa C. Sales Retail Used the software for: 1-2 years ### "Bria" October 29, 2019 3.0 The initial set up was fine. However, it did not work well for us in the long run due to dropped calls. Pros The aspect I liked the most of Bria software is the ease as to which the set up took place. After the download, information was easily entered and call were ready to be taken Cons Unfortunately, we seemed to have some issues with pairing with some computers. We also experienced drop calls. Review Source Response from CounterPath February 28, 2020 Thank you for submitting a review Lisa. Did you work with our support team to troubleshoot why calls were dropping? Support tickets are submitted online at https://support.counterpath.com/hc/en-us/requests/new SG Stephan G. Owner Used the software for: 2+ years ### "BRIA Works for us!" May 24, 2018 5.0 Ease of use through headsets and softphone features. Pros BRIA is invaluable to us as a support company. Paired with USB headsets it makes Conferencing, Transfers and Outlook Contact look-ups a breeze. We are heavy users and "on the phone" all day. Cons The only downside to using a VOIP system such as BRIA is if we lose the Windows O/S but that is a rare occurrence these days. Review Source RM Richard M. Partner Computer Networking Used the software for: 2+ years ### "Bria 4 had good features, we've been disappointed with the support and approach to upgrades." May 18, 2018 3.0 Pros Codec support, integration with other products. Support for Sennheiser headsets was welcome. Windows 10 support also finally got there. Cons Quality of upgrades has been spotty - sometimes great, other times not so great. It took a while for Bria 4 notifications to work well in Windows 10. And again, we do not care for the 70% of retail upgrade policy. We'd rather pay 20% a year for support and upgrades - given the overall cost of the software, even 25% would work. Also don't like being pushed to sign-in with Linked-In for this survey. Review Source MS Mark S. Barrister Legal Services Used the software for: 2+ years ### "This is a great program - simple and quick to use." May 24, 2018 4.0 If frees me from using expensive phones and can be operated easily Pros It is very easy to set up. It allows simple address book information. It operates well with most other software. It does what I want and frees me from expensive landline & mobile calls Cons I would like to see better outlook integration. There was a great add on which I would like replaced. When my outlook contacts were migrated many contacts are given the name "Mr" or "Mrs". This is an obvious non name field and the software should recognise it. Review Source LH Larissa H. IT Support Specialist Used the software for: 2+ years ### "Lightweight softphone for Enterprise call center " April 17, 2018 4.0 Pros Bria doesn't use a lot of system resources and is easy to use for most callers. Doesn't require extensive system configuration and works with most anti-virus products. Cons Crashes at least once a day for most users; not extremely stable. No click-to-dial browser extension, but has been configured for click to dial with VanillaSoft CRM in Chrome. Review Source VR Verified Reviewer Responsable BE et Informatique Used the software for: 6-12 months ### "I'm connected to an IPBX with the aplications on my PC and on my Android phone" May 18, 2018 4.0 Pros It's easy to configure and the quality of the calls is great. It's compatible with my IPBX (MyVoice 5000). Cons The Android and PC Apps are not synchronised. When I receive a call my PC and my Android phone ring simultaneously that's good. But If I take the call with my PC for example the same call is mentionned as lost on my Android phone. It's not really great because it's not the reality. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.