# Page 2 | Bria Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Bria the right Call Center solution for you? Explore 106 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158718/Bria/reviews --- Bria 4.3 (106) [View alternatives](https://www.capterra.com/p/158718/Bria/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Bria ## Showing most helpful reviews Showing 26-50 of 106 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Samantha S. Kundenservice Information Technology and Services Used the software for: 2+ years ### "Effizientes Kommunikationstool" November 19, 2024 5.0 Wir nutzen die Software seit vielen Jahren täglich für Kundenanrufe und interne Kommunikation. Bisher sind wir super damit klargekommen und konnten keinerlei nennenswerte Benutzerschwierigkeiten feststellen. Pros Die Software ist sehr intuitiv und kann plattformübergreifend genutzt werden. Man kann nicht nur Sprachanrufe führen, sondern auch Nachrichten senden und den Bildschirm mit anderen teilen. Super geeignet für den täglichen Gebrauch mit Kollegen. Cons Die Sprachqualität schwankt je nach Verbindungsstärke. Review Source mV matthew V. Carpenter Construction Used the software for: I used a free trial ### "Counter path bria" November 30, 2024 5.0 Pros Only software replacing for Mac Uc as advertised Cons So far nothing negative to say, still testing and adapting to features Review Source VR Verified Reviewer Sysadmin Information Technology and Services Used the software for: 1-2 years ### "Bria - Best pay option for Windows OS" June 8, 2021 5.0 It's a nice software and i never have problems. We change to Linphone because move all desktops users to Ubuntu Linux. Pros This software is ease to install, nice to use, ease for make it work. Configurations works in a few seconds. Cons It don't have a free version for test purposes. Review Source Melissa A. IT Manager & Sales Executive Used the software for: 2+ years ### "Solid Softphone for SIP calls" April 5, 2018 5.0 The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint. Pros The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating. Configuration is relatively easy, as long as you know your SIP credentials! Configuring the headset is also very simple if the user is diligent about using the device set up utility when changing headsets or USB ports. Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this. The ability to transfer to outside lines directly or with a call first option is the main factor for our continued use of this software. Cons Customer support is difficult to reach and response for the cloud hosted version was not satisfactory. Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes. Individual Bria licenses should immune from such risks as the configuration is saved locally. This is a moderate concern for me, but combined with the lack of an online manual for Bria 5 online (4 was the last version available but can no longer be found on their site) I have given customer support a rating of one star. Review Source Orjus I. Engineer Telecommunications Used the software for: 2+ years ### "Bria Review" September 5, 2023 5.0 Pros I am not sure how much it costed in our company. I needed to integrate it to our Call Center and it was easy. It does what it needs to do and we have been using it for many years now without any problem. Cons I find it difficult to work with its logs or capture them or investigate them , even why they are not needed so much , I would have liked something better. Reason for choosing Bria I did not choose it. Our company Vodafone choose it. Review Source Oliver V. Business Development | Co-Founder Computer Software Used the software for: 2+ years ### "Simply the best" March 6, 2019 5.0 Besides the obligatory upgrade + smaller issues with transferring calls, my overall experience is overwhelmingly positive. We've used another softphone provider before and simply switched over completely to Bria after an endless road of issues. That road has come to an end now, and we're very happy with Bria. Pros It just works - with any hardware you're using. Whether you're on a MacBook and have a $200 headset or simply use your smartphone, Bria is by far the best softphone we ever used. Cons They recently released a new version, Bria 5. For existing users of Bria 4, it was necessary to buy an upgrade since Bria 4 doesn't work anymore with recent Operating Systems. Was a bit of a cost, but paid with pleasure. Transferring calls between softphones does not always work. Was in touch with support before (they answer very quickly) but haven't got it figured out yet. Review Source Response from CounterPath March 11, 2019 Oliver thank you for taking the time to submit an amazing review. It's always great to hear form our customers. I will forward your feedback to our product team. Kaitlen P. Leasing Agent Real Estate Used the software for: 2+ years ### "Bria--A decent option. " July 17, 2019 3.0 Pros Bria is definitely a decent option when it comes to computer phone software. It gets the job done and mostly serves it's purpose. The functions on the phone are simple and easy to operate. The connection is clear and rarely do I have a poor or fuzzy connection when using BRIA. Cons Often I find myself getting multiple calls coming in at once, or my calls will drop randomly. It seems the settings can get shifted without my knowledge fairly easy which throws everything off just a bit. Making it just a bit more difficult to do my job, using Bria. The most frustrating of the glitches would be getting multiple calls coming in to me at once. I have to remember to adjust the settings quite regularly or it gets very difficult to work. Review Source Response from CounterPath February 28, 2020 Kaitlen thank you for taking the time to submit a review. Did you work with our support team to help troubleshoot why calls were dropping? Tickets are submitted online at https://support.counterpath.com/hc/en-us/requests/new JG Joseph G. Consumer Service Representative Real Estate Used the software for: 2+ years ### "Bria! A Game of Telephone I Actually Like!" September 9, 2022 5.0 Pros I use the softphone all day to call clients and co-workers alike. There is no easier way to record calls, store them for review, and move on to the next assignment. Bria makes all of this seamless and simple. Cons There was not much to complain about! The buttons could look cuter for sure! Review Source VR Verified Reviewer owner/broker Financial Services Used the software for: 2+ years ### "Bria Softphone" January 18, 2023 5.0 I have used Bria soft phone for almost as long as I have been a broker and I am now in my 21 year. Pros I have been using a Bria Softphone on my laptop to run my business for over 15 years and it's great. Cons Sometimes the challenging part is interment call quality but with fast high speed connection this is no longer a concern. Review Source VR Verified Reviewer Planificador de producción Logistics and Supply Chain Used the software for: 6-12 months ### "Great tool when you are out of office" November 6, 2018 4.0 \- Preferably it should be used with headphones to have a better experience with the clarity of sound. Pros \- You are comunicated with your people even when you are not at office. - Is easy to use - You can make internal calls (with extensions codes) or external calls. - Works like a simple phone even you can call to hear your voicemails. - You can have two phone lines. Cons \- You need internet connectivity. - You must have the application open in order to receive calls. - If you have the application at the background, you may experience some troubles to take the call because the time of response is really slow. -You can experiment unexpectedly closed because of the product have error in response time. Review Source Response from CounterPath November 9, 2018 Thank you for taking the time to submit a review. To ensure Bria is running in the background please turn on Push? The following kbase article provides additional information that you may find useful. https://support.counterpath.com/hc/en-us/articles/115004151013-Bria-Mobile-Push-Checklist. If you encounter an issue with Bria please work with our support team. Support tickets are submitted online at support.counterpath.com. MS Michael S. Director of Client Relations Real Estate Used the software for: 2+ years ### "Works but application design is mediocre. " April 6, 2020 3.0 Pros The call quality is clear, works as designed and I have not had any bugs using it at all. Works great for incoming calls. Cons The interface drives me a little mad. The first feature that drives me crazy is that the keys on the application will move... I may be on a call or trying a second number after dialing a first and the application's keypad will move up. This causes me constantly to hit the wrong keys. I would never design this to move or at least have a lock function. Secondly the time out function is way too quick when dialing. I will be listening to a voicemail and typing in the number given, and it tries to auto dial the number if there is a pause of more than a couple seconds. Then I have to cancel and start over again. I haven't found an option to change this time or turn it off. Review Source Response from CounterPath June 15, 2020 Michael, thank you for taking the time to write a review, we're happy to know you've been having great quality calls with Bria. I'll forward your feedback regarding interface to our Product Team. For technical issues please reach out to our Technical Support team, tickets are submitted online at https://support.counterpath.com/hc/en-us/requests/new Andre B. System Analyst Apparel & Fashion Used the software for: 1-2 years ### "Integration and update" December 18, 2018 4.0 Overall, it works good. Stable and reliable are the words that explain Bria. Pros What I most like in Bria is the integration with so many devices. My headphone has support to Bria, so it is easy to answer and make calls. Cons What I least like is the update. There is a new version that support what I need, but I have to purchase again to have access to the new functionalities. Review Source Response from CounterPath December 19, 2018 Andre thank you for taking the time to submit a review. It¿s great to hear our device integration works well for you. Have you considered moving to a subscription model? Bria Teams is a user based subscription which allows each user access to Bria on up to 3 devices including Desktop, Mobile and Tablet. Bria Teams uses a web-based provisioning dashboard to setup, deploy and manage your users. Bria Teams allows up to 5 SIP/XMPP accounts. Bria Teams also has subscription based features like Upgrades, Team Messaging and Screen Share capabilities. You can find more about Bria Teams and sign up for a trial here, www.softphone.com. PS Philip S. Customer Support Supervisor Telecommunications Used the software for: 2+ years ### "For the man about town." September 14, 2018 3.0 It was an easy way for people to extend their office VoIP phones onto their mobile phones. It may not have the best reliability but it does work. Best for outbound calling. Pros If you work outside the office, but still need the access and appearance that you are in the office, this app will be helpful. Replicating a VoIP desk phone's extension onto your mobile telephone becomes relatively easy. You can take and make calls as if you right at your desk. And to top it off the app is free; you get to extend the functionality of a VoIP phone to your mobile phone. Which is also great if you have limited minutes but unlimited data. Cons The set-up does require that you know what you are doing. Having and being comfortable with retrieving the necessary telephony information is a must. The app is power hungry and push notifications are unavailable. Depending on whether your phone in the lock screen, or if the app is in the background, it can fail to appear . IF it is up and in use, it will rarely fail. Review Source Response from CounterPath September 21, 2018 Philip thank you for taking the time to submit a review we appreciate your feedback. Please enable Push to make sure the app remains connected via our Push Server, and you get notifications when an incoming call occurs while your phone is locked or asleep. Please see the following link for details on how to enable this: https://support.counterpath.com/hc/en-us/articles/115004151013-Bria-Mobile-Push-Checklist ¿ Tom K. Accountant Accounting Used the software for: 2+ years ### "Works well" February 9, 2021 5.0 With Bria I can answer calls from anywhere and it integrates into iOS Pros Bria is a well featured VoIP soft phone and I like that it integrates with many different providers out of the box Cons I don't like that Bria limits the number of devices per user so much, I use phone, laptop, desktop and home PC which means I have to juggle my logins! Review Source Response from CounterPath February 12, 2021 Thank you for taking the time to provide your feedback. It's great to hear how Bria allows you to receive calls from anywhere. I'll bring your feedback in regards to number of devices to our Product Team. VR Verified Reviewer Customer Support Team Lead Computer Software Used the software for: 1-2 years ### "Works most of the time" March 22, 2018 4.0 This is an easy to implement tool that functions out of the box. It's missing many of the bells and whistles of some of its competitors but comes at a nice price point and does the job. Pros \-Easy to set up and launch -Ability to customize ringtones -Holding, Transfering and In-call features all work without flaw. Cons \-Logo and branding of the application are very dated. They need an update -Not 100% reliable. As an organization, we have had some issues with the types of headsets that we use and their compatibility with Bria. I would recommend testing headsets before you make a larger purchase. -Inability to integrate with apple contacts easily. Review Source VR Verified Reviewer Business Development Manager Used the software for: 2+ years ### "The product does want you expect from it and looks great" May 24, 2018 5.0 The bria gives you a freedom in usage, so you don't need a standard phone anymore. I love using it on my celphone, and on my computer. Pros It's easy in use and has got everything you need, so the need of a lose phone is not needed anymore. There are even functions that you don't have on a phone. (like recording the conversation) Cons In the few years that we use Bria, the functions have been changed several times, It would have been beter to inform before changing functional things. Review Source Stan Y. Web Manager Publishing Used the software for: Less than 6 months ### "Better than some softphone solutions, but not as good as a 'real' phone." August 29, 2018 4.0 Sound is okay, but still doesn't compare to a real, physical IP phone. The UI is minimal which will be a plus for some and a con for others. The only reason I have a Bria soft phone is that the physical IP phones my company used to use for remote users no longer work (too old for new firewall) and aren't immediately planning to replace them. I use Bria on the Mac side of my machine because it seems to work a bit better than the Cisco IP Communicator software on the Windows side of the same machine. Both have a bit of a delay when speaking, but he Bria phone seems to have a little less of it. But not sure if that's more of a PC vs Windows thing instead of a Bria vs Cisco thing. Pros Easy to install and works better on a Mac than another software does on the PC. Sound quality is okay. Works well with a headset or through computer speakers/mic. Cons Maybe it's the nature of all soft phone solutions, but still picks up the keyboard sounds if I'm trying to use my computer and be on a call. The interface is very minimal, which some might say is a 'pro' instead of a 'con'. There's other soft phone software where the UI actually looks like a phone, which I prefer. Review Source Response from CounterPath September 4, 2018 Stan thank you for taking the time to submit feedback we truly appreciate it. VR Verified Reviewer Chief Revenue Officer Computer Software Used the software for: 1-2 years ### "Softphone review." September 12, 2018 4.0 I would say that our experience with Bria was excellent, except purchasing non-compatible headsets ate into my budget - Not Happy. Pros Very easy to use. The application is intuitive and there is little to no difficulty in learning to use it. Cons Bluetooth compatibility is frustrating. You are limited to headsets that will work with the Bria pc application, but they don't tell you this up front. New users have no idea that you have to locate a sheet on their website that lists compatible headsets. Review Source Response from CounterPath September 14, 2018 Thank you for submitting a review. I apologize for any inconvenience this may of caused. I will send your feedback to the appropriate team. MM Marion M. Webmaster Mental Health Care Used the software for: Less than 6 months ### "Incredibly Opaque Installation Process and Clunky Tech Support" April 8, 2019 3.0 Meh. Lots of dropped and missed calls. Ability to text is extremely erratic. If you port your old phone number -- which of course you would do if the point was to replace your phone with an iPad -- good luck! You are apparently the first human being to ever attempt this and neither Bria nor 1-VOIP has an idea how to help you through the process. Pros Bria in combination with a SIP provider allows you to use your iPad as a phone -- functionality that should have been built into the iPad to begin with. Cons The installation process is completely opaque. If you can somehow figure it out on your own, fine, but there's almost no information online about the problems you are likely to encounter and no phone support whatsoever if something goes wrong. Review Source Response from CounterPath April 10, 2019 Thank you for submitting a review Marion. It can be very confusing for customers. Who should address your questions the service provider or Bria. We can help you set up Bria. You will need to reach out to your service provider for the following information domain, sip user extension, sip password. Unfortunately not all providers use same terminology. Support ticket 18178 you mentioned missed and drop calls. Support has requested a call log to determine the cause please follow the steps below. Go to Bria's Settings > Advanced Settings. Scroll down to Application Logging. Verbose Logging should be turned ON. Recreate the issue and then press Send Log. You will be prompted with a confirmation dialog - tap Yes. Once the log file has been uploaded, you will see a Sending Log Success notification that has a Reference #. Please be sure to note this reference number in your support ticket 18178. Porting phone numbers and SIP information is handled by the service provider. Nelson R. Especialista en infraestructura Used the software for: 1-2 years ### "good softphone for the company" July 31, 2018 4.0 It has helped me to take advantage of the resources of the machines without leaving behind the quality Pros excellent softphone, very practical since it has all the functionalities at hand, easy configuration and allows to create multiple accounts, good audio quality and does not consume many resources Cons one of the things that I like least is the interface, it is unfriendly, it could be more modern or have changeable themes Review Source Response from CounterPath January 22, 2019 Thank you for submitting feedback Nelson. It's great the configuration was easy and the audio is good. I will forward your interface feedback to our product team to review VR Verified Reviewer NOC/Devops Engineer Computer Software Used the software for: 2+ years ### "Solid Softphone" March 5, 2019 4.0 Pros Bria is a good softphone, it works well and has a very simple interface. Cons It is a good product, at a premium price. A bit overpriced, especially compared to other offerings. Review Source Response from CounterPath March 6, 2019 We appreciate you taking the time to submit a review. We are happy to hear that Bria works well and you find the interface simple. I will forward your pricing feedback to our product group. Eric D. Analyste programmeur senior, Expert système ERP Mechanical or Industrial Engineering Used the software for: 2+ years ### "Really good SIP software" January 15, 2019 5.0 Pros This software is perfect. It's cheap, full of features and stable. I use it with a Grandstream PBX with no problem at all. Cons There is an Outlook plugin that I purchase and don't use. Most people can do without. Review Source Response from CounterPath January 16, 2019 Eric thank you for taking the time to submit a fantastic review. It's great that our software is affordable, stable and full of features. VR Verified Reviewer Asterisk specialist Telecommunications Used the software for: 1-2 years ### "X-LITE" August 8, 2018 5.0 as regards the utility in Windows, it is excellent ... only that there is no for Linux and IOS, Android Etc. Pros It is an excellent software, it has the basic free qualities to cover the needs and the impulse of the product Cons It has no versions for linux, android. This is very important is an excellent softphone should be released free versions for different distros. Review Source Response from CounterPath January 22, 2019 Thank you for submitting a review. It's great to hear that x-lite has the functionality you need. I will forward your feedback to our product team. Mark J. IT Infrastructure Manager Used the software for: 2+ years ### "I am not chained to my desk with Bria loaded on my Mobile Device" June 25, 2018 4.0 Pros The setup was very easy even without prior VoIP setup knowledge. No delay or lag when compared to desk phone and calls going through. Cons It does use a lot of battery life, but the pros outweigh this. As long as you keep a charger at your desk then you will be covered. Review Source Brittany W. Business Development Executive Plastics Used the software for: 6-12 months ### "This is a very low budget dialing system " April 11, 2018 2.0 Pros Its safe to say you get what you pay for with this system. It dials (sometimes) it is a very linear product make calls clip paste and call, that makes it very limited but simple and cost effective. Cons There is very limited functionality with this product, no call back notes or way to track if a client has been called multiple times. It is very slow and unreliable as well, maybe that is due to the large amount of people using it, but if you are larger than a team of one this is not a great choice. Review Source Similar Products Featured