# Page 3 | Bria Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Bria the right Call Center solution for you? Explore 106 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158718/Bria/reviews --- Bria 4.3 (106) [View alternatives](https://www.capterra.com/p/158718/Bria/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Bria ## Showing most helpful reviews Showing 51-75 of 106 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use William L. Owner Used the software for: 1-2 years ### "Great SoftPhone. Good Quality and Reliable" May 18, 2018 5.0 Pros I like the Quality of the phone as well as the design. We use the Bria5 version. Its got all the features that I think a softphone should have. Cons No Customer Service. Where is the API to let us integrate it further? We should be able to turn this phone into an automate dialer but without API that is a bit difficult to do. Review Source AF Alexander F. Customer Success Manager Computer Software Used the software for: 2+ years ### "high quality VoIP tool" December 2, 2019 5.0 Bria is a great VOIP calling tool because it has a formidable stability and hardly any connection problems in the calls. Generating a satisfaction by using and integration with other software. Pros • Easy setup and usability. • Call Forwarding. • Option to record calls. • Integration with Jabra brand headphones. • Receive constant updates. Cons • High cost of licenses. • Sometimes we have to restart the software because it has an error. Review Source Response from CounterPath December 4, 2019 Alexander thank you for taking the time to submit a fantastic review. It's great to hear that our customers find Bria easy to use, stable with the option to integrate with other software. TR Tracy R. Program Manager Marketing and Advertising Used the software for: 2+ years ### "Paid Softphones" February 22, 2022 5.0 We used X-lite which is the free version of Bria. Bria had a lot more features with better support so we bought a few keys to use with team members that needed a more advanced softphone. Pros Bria is really easy to use. Simple to implement and fast for the team set up. Cons This is a paid softphone. Most softphones are free to use with a VOIP program. Alternatives considered [Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Zoiper](https://www.capterra.com/p/158719/ZoiPer/) Reason for choosing Bria Features and support Review Source Carrie Joëlle M. Marketing Specialist Insurance Used the software for: 6-12 months ### "Great Way To Make Calls On Your Computer" December 16, 2021 5.0 I'm happy overall with the experience using Bria. It saves me from having to use my personal phone while at my desk. Pros We as a company were using a different softphone/voip prior to switching to Bria. I'm happy to report that since switching the people no longer tell me I sound like I'm talking in a tin can. The sound quality is great and so is the timing. I do not notice any delays or lags. Cons I don't like that every time my computer reboots I have to enable the account again. I sometimes forget and end up with voicemail. It should save my settings even on a reboot. Review Source VR Verified Reviewer IT Systems Admin Education Management Used the software for: 6-12 months ### "This did not work for us" December 12, 2018 3.0 Pros Hard to say, not much of it worked. It was better than being tied to a physical phone, but only when it was working. The best thing I can say is the tool has a built-in "send report to technical support" button. Cons Dropped transfers, absent notifications for calls/missed calls... upside was I was able to just ignore my phone for a few months. Review Source RH Rebecca H. OSS Food & Beverages Used the software for: 2+ years ### "Bria for company " February 7, 2020 5.0 Pros This is a great tool for the at home employees that allows us to take calls from our home computer. Cons So far I don't have a con for the program. Review Source Response from CounterPath February 28, 2020 Thank you for submitting feedback Rebecca. It's great to hear Bria can assist remote employees to take calls from their home computer. Sunil M. Technical Support Engineer Computer & Network Security Used the software for: 2+ years ### "Good softphone app for most any user" May 18, 2018 4.0 Pros This is a great softphone app that comes in both free and paid versions. The feature set is quite robust and you have the ability to connect it to almost any SIP service you like (which is great for users who have their own SIP server). Cons Really no major cons so far. Configuration details are sometimes difficult to sort out as each SIP provider is a little different, but it just takes a little searching to find the details most times. Review Source JK John K. Account Executive Marketing and Advertising Used the software for: 2+ years ### "Excellent, flexible VOIP softphone !" July 26, 2018 5.0 Bria is a good, flexible softphone with conference calling and recording capabilities. It's very useful for anyone who does a lot of outbound calling. Pros Bria is easy to use, supports call recording, conference calling and multiple phone numbers. It's also compatible with VanillaSoft and other CRM systems for click to dial outbound calling. Technical support is good. Cons The softphone is occasionally slow to load and the on screen interface isn't particularly attractive. Review Source AC Amber C. Customer Service Representative Consumer Goods Used the software for: 2+ years ### "So simple" August 17, 2018 5.0 Pros This software does everything for you. All you have to do is input your id and everything is done. A call comes in, you press a button. You're done talking, you press a button. That is it. Theres also a callback feature, which we don't use but I'm sure it is just as easy. Cons I have not had any issues with this program. Review Source Response from CounterPath January 22, 2019 Thank you for submitting a review Amber. We are happy to hear that Bria has all the features and functionality you need. VR Verified Reviewer People Operations Lead Outsourcing/Offshoring Used the software for: Less than 6 months ### "Making our Customer Support Tasks Easier" December 6, 2018 5.0 As of now we have been able to scale our operations and continue to support our needs from abroad. Pros When working in outsourcing you need to have the right tools to help your customer base. This tool has helped us reach to them without worrying too much about our location. Cons Some features might not be available on the tool itself and you will have to find third parties to add those features. Review Source Response from CounterPath December 7, 2018 Thank you for taking the time to submit a fantastic review. It's great to hear that Bria is helping customer support connect with your customers. What type of features do you feel we are missing? As our products continue to evolve our product team gathers feature and functionality suggestions from users. Features suggestions might be added to our road map for future releases. Brie R. Technical Merchant Services Financial Services Used the software for: 6-12 months ### "VoIP Softphone App for Calls On the Go" December 26, 2018 4.0 Pros I used this app for calling customers remotely since it was a simple interface that took almost no time to learn. It got the job done without crashing. Cons After an upgrade Bria had, it changed the ability I had to remotely connect to the app. It took weeks of discussion with our IT and Bria's IT to figure out this would no longer be a viable source to use to connect with customers remotely any longer, which was pretty frustrating to now have to make a switch to a new alternative and have to learn that new interface. This also took up 1-2 GB of space on the phone...that's pretty big. Review Source Response from CounterPath January 2, 2019 Thank you for taking the time to submit a review. I will forward your feedback to our Product Team. hussien A. Support Engineer Banking Used the software for: 6-12 months ### "my review for Bria" February 27, 2019 5.0 Pros very easy to use and very easy configuration and can set up more than one profile smoothly Cons it doesn't support DTMF feature which will not operate with interactive calls Review Source Response from CounterPath March 4, 2019 Thank you for taking the time to submit wonderful review Hussien. It's always great to hear ease of use when setting up profiles and SIP configurations within Bria. LS Luke S. CEO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best Softphone there is" December 3, 2018 5.0 Pros This is a great softphone that our company uses on a daily basis for the last 7 years. We love it and will keep using it. Cons It would be great if they can have automatic call recordings in the settings Review Source Response from CounterPath December 5, 2018 Luke thank you for submitting an amazing review. It's great to hear from customers who have been successfully using our products for several years. I'll send your suggestion for automatic call recording to the product team. VR Verified Reviewer Inside Account Manager Food & Beverages Used the software for: Less than 6 months ### "Bria is great for working from home" March 26, 2020 5.0 Bria makes it so easy to work from home right from your own computer because it is your work number you are still using to make and receive calls. Pros I really like the Bria program and the ease of use. We use this program when we are working from home so we could still contact customers and customers can contact us. Cons The integration was very easy. Our office switched over from using x-lite to Bria and I have no problems with Bria and very user friendly. Review Source Response from CounterPath March 31, 2020 Thank you for taking the time to submit a review. During these times it's great to hear Bria assisted your team with remote working. To ensure your employees and customers are able to communicate Stay safe and take care cE cory E. Security Integrations Specialist Telecommunications Used the software for: 2+ years ### "the BRIA app works with windows based PC and after it is configured works great. " May 17, 2018 5.0 good soltuion for SIP integration Pros the app allows us to use a video intercom going through a SIP server to answer all of our doors at multiple buildings. this app provides 2 way communications as well as live video form the person standing at the door asking to gain entry Cons Support from BRIA is some of the worst i have ever tried to use. BRIA recently changed there support service and has not been able to help fix issues i ran into. BRIA had the fix i needed prior to the new support but will no longer provide any old files to help fix the issues Review Source VR Verified Reviewer Business Development Information Technology and Services Used the software for: 1-2 years ### "Bria makes sense, it helps us deliver" July 17, 2019 5.0 Pros Easily installed. We replaced our desk-phones with Bria! Cons Happy customer! However I do miss an autodialer option! Review Source VR Verified Reviewer Automotive Service Specialist Mechanical or Industrial Engineering Used the software for: 2+ years ### "Simple but The Bomb" March 3, 2019 4.0 Pros Very easy for end users to set up themselves without too much remote intervention. Great customer support. All around great software and company. Cons There's really nothing I can think of at all. Review Source Response from CounterPath March 4, 2019 Thank you for the great review. It's nice to hear you've had a good experience with our support team. I'll be sure to pass along the feedback. VR Verified Reviewer NOC Supervisor Telecommunications Used the software for: 1-2 years ### "Bria is an easy to use and stable SIP Client" March 31, 2018 4.0 Pros The setup is easy and requires minimal configuration. Works well for making and receiving calls. Also provides good call quality. Cons You can find other SIP Clients that are free with the same basic features as Bria. Startup of the software sometimes can take a bit before it comes up. Review Source MB Mary B. Client Account Manager Legal Services Used the software for: 1-2 years ### "X-LITE Review" September 13, 2018 5.0 Pros Minimalistic layout, simplified tools for the novice use, seamless integration with VoIP services. Customer service outstanding. Cons Help features may be a bit vague or not inclusive of all features/needs or easy to navigate. Review Source Response from CounterPath September 18, 2018 Thank you for taking the time to submit a fantastic review Mary. I will forward your feedback to the appropriate team. SC Sachin C. Engineer Management Consulting Used the software for: 1-2 years ### "It's like Apple of Softphones..!!" April 6, 2018 5.0 Pros Nice interface, comparable to the competition, and is easy to setup and configure. Audio and Video qualities over the call have been taken care of pretty good. Configuring a headset is easy as well when changing USB ports too. Cons Its paid and has plans and offers the same things which it's competition does. Customer service is difficult to reach and that disconnects me with the company totally. It did not have a build for Ubuntu customers the last time i checked which was huge let down. Review Source hA henry A. voip engineer Telecommunications Used the software for: Less than 6 months ### "bria generally works" May 5, 2021 4.0 the whole app for phone calls on a cell phone never works perfectly, the thing is a cell phone primarily and will protect the phone usage of the device before the data usage is allowed, waking the app in the background is a hit or miss affair. Pros clients can just log in and set up an account, easy to deploy Cons the tech support and troubleshooting was rather inadequate, it was slowly done thru email and chat, they couldnt ever figure out what was wrong, but had me click one box every day to see if it resolved the issue, any monkey can keep clicking boxes until they think it works.... sent them packet captures and all they could say was click a new box and try it.... Reason for choosing Bria possibility of it working, the use of a push server, and ease of deplyment Review Source ER Erik R. Sales manager Banking Used the software for: 2+ years ### "Paired with Excel's click to dial very efficient " January 20, 2018 5.0 Dialer that meets the bill Pros As the title says paired with excel's click to dial formula lets callers make more dials going the spreadsheet with efficiency Cons The connection to prospect to can take a bit too long sometimes however not much of a big deal. All is all good dialer. Review Source LMM Lynn M M. Attorney Used the software for: 2+ years ### "Great Product for Phone Use anyway" May 18, 2018 5.0 Pros I have been using Counterpath (Bria) for many years - I mainly use the product to contact clients when out of the office with my laptop. I use the cell phone app so my clients do not have my cell number as it shows as if I am calling from my office. I never have problems so customer support has not been an issue. Cons Set up a tiny bit difficult if you don't have a good phone service to help you with the codes. Set up a tiny bit difficult if you don't have a good phone service to help you with the codes. Set up a tiny bit difficult if you don't have a good phone service to help you with the codes. Review Source VR Verified Reviewer Telecommunications Specialist Used the software for: 1-2 years ### "Yes one of the best software on the market" May 17, 2018 5.0 Pros processing, ease and good communication, it works great on mac os and windows integrated very well Cons price it could be cheaper for companies. Review Source VR Verified Reviewer Technician Telecommunications Used the software for: 2+ years ### "Great Sip app" January 28, 2019 4.0 Pros I use this software with 3 different kinds of phone system and shows how flexible this software can be. Free version works but paid version works the best. Works on all different platforms Cons Not end user friendly. I think you need to be tech to program this so it works correctly. Review Source Response from CounterPath January 29, 2019 Thank you for submitting a review. It's great to hear Bria works well with different service providers. We continue to improve the ease of use. Customer feedback helps us identify areas of focus. Similar Products Featured