# Page 4 | Bria Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Bria the right Call Center solution for you? Explore 106 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158718/Bria/reviews --- Bria 4.3 (106) [View alternatives](https://www.capterra.com/p/158718/Bria/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Bria ## Showing most helpful reviews Showing 76-100 of 106 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Josh L. Digital Marketing Director Internet Used the software for: Less than 6 months ### "Works Great & Records Calls." September 10, 2018 5.0 It's really fast and easy to use once it's set up. Even if you have a small team I'd use it for the calling. Pros This works really well for additional phone numbers in case you have different businesses you want to set up different lines and voicemail for. Cons Setting it up was a little tough with the SIP / PBX provider. Review Source Response from CounterPath September 12, 2018 Josh thank you for the fantastic review. PW Paul W. N/A Used the software for: 6-12 months ### "Very stable and reliable" May 18, 2018 5.0 It's just easy to use and set-up. Simple as that. Pros Easy to use and to setup, and works without having to poke around in the configuration settings. I use it with multiple VoIP providers which each have their own idiosyncrasies, and they all work seamlessly. Cons On a Mac I would like to be able to hide it to the system menu. It would be nice if the licence supported use on both Windows and MacOS so that I could use it in Boot Camp too. The software is very clean and has a fairly intuitive interface, but some may prefer to be able to customise it a bit more. Review Source RS Rubén S. Calidad Warehousing Used the software for: 1-2 years ### "Teléfono inalámbrico" September 15, 2022 4.0 Pros Permite la desconexión física del teléfono, haciendo que contestar llamadas te impida hacer otras cosas o te limite el movimiento. Cons A veces se desconfigura solo y hay que volver a configurarlo. Review Source GE Grant E. General Manager Human Resources Used the software for: 2+ years ### "Bria makes calling on computers easy." July 6, 2021 5.0 We get more call stats than before, and Bria integrates with our CRM, Zoho. Pros Calling capability and reliability is super easy. We've never had tech problems and the software is easy to use. Cons Getting data and statistics can be complicated. The managerial side has a lot of features and includes a big learning curve. We still don't know how to get certain #s off of Bria that we are interested in. Review Source JC James C. CEO Management Consulting Used the software for: 2+ years ### "This is a great SoftPhone for freePBX" May 8, 2018 5.0 Pros They have a free and paid version of the software they both work great. Allows every means of communication. Cons This does the job as a softphone and executes it perfectly. Really no cons that I have found at this moment. Review Source KK Kelly K. Admin. Asst. Finance Used the software for: 1-2 years ### "Great simple, easy to use communication tool." May 9, 2018 4.0 Pros Bria is great - it's pretty easy to install and re-install as needed. We all work remotely 3-4 days a week and Bria allows us to maintain connected to our phones and customers without needing anything more than a laptop. Cons Occasionally the app can be glitchy and calls do drop from time to time, but it is hard to say if that's a Bria issue or a general customer issue. Review Source RB Robin B. Admin Assistant - Finance Used the software for: 6-12 months ### "Good Option for phone service" June 13, 2018 4.0 Pros Easy to login and retrieve messages, messages are also forwarded via email so you don't forget to check. Recent history of calls is useful and ability to return a call from the history list. Cons When checking voicemail messages, I get to a point when I have listened to a message and saved it for later - the option to move to the next message is no longer available and I have to hang up and dial back into the system. Would like History to go back further than 2 weeks - at least 45 days would be great. Review Source Ron B. Owner Insurance Used the software for: Less than 6 months ### "Great software, works well with my team" May 24, 2018 5.0 Cost, effectiveness Pros Easy to install, quick to get going every day. Great replacement for a hard phone and works well with my VOIP service Cons Some tool tips would be helpful on interface. Not obvious at first how to transfer a call. Would be great to be able to customize interface Review Source AB Antonia B. Consumer Success Representative Real Estate Used the software for: 6-12 months ### "Great Electronic Phone" May 9, 2020 5.0 Pros Extremely easy to use and amazing performance. Download and installation is also quick and simple. Cons No cons, acts just like an actual phone and there are no issues Review Source Response from CounterPath June 15, 2020 Thank you for taking the time to write your review Antonia. It's great to hear how easy and simple it is to set up and use Bria! Stay safe! AC Ashley C. Call center agent Used the software for: 6-12 months ### "I absolutely love Bria" January 9, 2018 5.0 Pros We use Bria for our call center and is a great software. Easy to use. I love the fact that im able to see which agents are online and taking calls. Cons instant messaging feature does not work. other than that software is great and works properly to company standards Review Source Marc B. Assistant Manager Automotive Used the software for: I used a free trial ### "Good softphone, but there are cheaper alternatives" November 15, 2022 4.0 Pros Easy to use, integrates well with our SIP system Cons Was lacking hubspot integration, pricing is a bit steep Review Source PB Pere B. gerente Computer Software Used the software for: Less than 6 months ### "Bien pero ..." February 15, 2021 4.0 sobrealiente para mobilidad, pero suspenso debido al contra qyhe he descrito, es un incordio Pros la calidad de voz es buena, solo que el sonido un poco bajo en general un poco bajo Cons que cuanto estas ocupado con una llamada, te entran otras llamados y lo les da señal de ocupado :-( Tambien que sincroniza con todos los contactos, aunque no tengan movil (solo correo), confunde Review Source Response from CounterPath February 19, 2021 Hi Pere, thank you for leaving us your review and feedback, it's really appreciated. Our Technical Support team can assist with the issues you described if you'd like them to, please submit an online ticket at https://support.counterpath.com/hc/en-us/requests/new Best Regards. KI Kilian I. Creative Director Used the software for: 1-2 years ### "easy to handle" May 18, 2018 4.0 Pros i don't need a normal phone right more. I can call customers right out of my ERP System. Makes work much more comfortable Cons i need google sync, so that i can integrate my google contacts. and second thing, give calls to the next person should be easier Review Source Osarumwense I. Assistant Director Entertainment Used the software for: I used a free trial ### "Wish the trial period can be extended a little more..." July 14, 2021 3.0 Pros It's a nice VoIP app with amazing features. It is pretty easy to setup. Audio quality is great. Having used the trial version, i might consider going for the Pro version...I like the ease of use, and the interface is simplified. Cons I just wish the free trial period can be extended so I can explore more. Review Source Fabiana H. Learning and Development Associate Used the software for: Less than 6 months ### "Best Softphone out there, seriously!" February 26, 2018 5.0 Pros After a long softphone software analysis, our team finally got to the conclusion that there's nothing like Bria. It makes your phone system 10x easier. The best part of everything is being able to have a high quality phone call, keeping track of your calls on something else then the VoIP software as well and don't even get me started on the ease of use- it's brilliant! Cons I can only say that the downside of Bria is how expensive every license is. It's not accessible to small businesses. Review Source RB Rommel B. Director of Technical Services Used the software for: 6-12 months ### "My expirence with Bria is terrible, Bria is unreliable and support terrible." May 24, 2018 1.0 Pros If it was actually working without the tremendous crashes I may like it. I think Counterpath should go back to the drawing board in developing this app. Cons Support and lack of operation and the constant crashes. There is no phone support available and email support is unresponsive. Review Source LGD Leilani Grace D. Sales Agent Outsourcing/Offshoring Used the software for: 6-12 months ### "Friendly Dialer" July 11, 2018 5.0 Pros It is easy downloadable in the xlite website. It is easy to use. A lot of my agents in my previous homebased company were using this type of dialer Cons Sometimes my agents cannot hear the people their talking to and sometimes my agents cannot be heard by their customers Review Source ER EVELYN R. Customer service representative Consumer Services Used the software for: Less than 6 months ### "Great calling software" January 21, 2020 5.0 Bria has help me make phone calls for customers and helped them with what they need Pros I have been using this software for over 2 months and it is easy to use and has great quality for inbound calls. I love it!! Cons SOmetimes connection gets bad and all of a sudden line gets disconnected I have to call the customer back Review Source Response from CounterPath February 28, 2020 Evelyn thank you for taking the time to submit a review. It's great to hear that our product helps you assist your customers. MK Miranda K. Director of Communications Telecommunications Used the software for: I used a free trial ### "Bria Free Solo (Trial)" March 24, 2020 5.0 Wish I could set up the account withint the desktop app instead of in a separate account login. Pros I like that this is a relatively light application that performs well even on inconsistent wifi connections. Cons It can be a little daunting trying to set this up - make sure you have help from your VoIP or SIP support team. Review Source Response from CounterPath April 1, 2020 Thank you for taking the time to submit a review. We appreciate your feedback Miranda. Please stay safe and take care JV Jordi V. Dga Telecommunications Used the software for: 2+ years ### "Easy integration. Fool proof" May 17, 2018 5.0 It did work Pros Good pricing (Bria retail), easy, design, Windows but also other os. Easy video integration. Webpage integration. Cons New stretto model because of the monthly fee. Mobile version is changed with a monthly fee as well. No virtual lan available, that world be very handy for easy qos settings Review Source DW David W. Senior Pastor Religious Institutions Used the software for: 2+ years ### "Great VoiP App for iPhone" November 10, 2018 4.0 Pros The ability to turn my iPhone into a roaming telephone extension has been highly valuable. Works just like my desktop phone. Cons Doesn't work well with a VPN connection. For this to work without issues, you have to be on the same local WiFi network as the VoiP server. Review Source Response from CounterPath November 13, 2018 Thank you for submitting a review David. It's great to hear the Mobile features are providing value to your organization. DJ Diendéré J. Social media manager Marketing and Advertising Used the software for: 6-12 months ### "Bria review " December 22, 2022 5.0 Pros An easy to use software, the interface is very attractive even for beginners and offers many cool features Cons My overall experience with this software is excellent and very good I have seen any drawbacks Review Source JF Jose F. Professional Photographer Photography Used the software for: I used a free trial ### "Incredible SIP Phone" January 7, 2021 5.0 Pros Easy to use and very intuitive to make a SIP configuration, support G729 Cons have many crashes in Windows 10, and the updates are no faster to come. Review Source Response from CounterPath February 12, 2021 Thank you for taking the time to provide your feedback. I'm happy to hear how easy Bria is to set up and use. Please know we are constantly working to improve our products and services. Bethany S. Business Development Manager Used the software for: Less than 6 months ### "Worst dialer we have ever encountered " June 22, 2018 1.0 Pros It's pretty simple a monkey could figure out how to point and click and make calls. Maybe ok for 1-10 people organization. Cons Slow, no call back feature and multiple calls are a nightmare. We set up extensions which we virtually useless as calls never went to the right person. Review Source JS Jonathan S. Director Used the software for: Less than 6 months ### "I am still having a problem with my Bria 5. Every so often I can't hang up a call." May 17, 2018 4.0 Pros It's easy to use except that sometimes the red button does not come up, and I am unable to disengage from the call. Cons sometimes the red button does not come up, and I am unable to disengage from the call. This is very aggravating and can be embarassing. I have to to go on manager to get out of it, which is a super hassle. There must be some bug in the program which is causing that to happen. Review Source Similar Products Featured