--- title: "Zoiper Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zoiper Software - reviews, pricing plans, popular comparisons to other Softphone products and more." source_url: "https://www.capterra.com/p/158719/ZoiPer/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Zoiper Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoiper ## What is Zoiper? Designed for businesses of all sizes, the softphone platform helps place audio and video calls along with other functionalities. ## What is Zoiper used for? [Softphone](https://www.capterra.com/softphone-software/)[VoIP](https://www.capterra.com/voip-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Top alternative Featured Overall rating Based on 112 user reviews Reviews sentiment Positive 82% Neutral 13% Negative 4% Starting price €49.95 Flat Rate, One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zoiper?[Manage this product listing](https://www.g2.com/products/zoiper/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoiper 4.3 (114) VS. [4.4 (470)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price €49.95 Flat Rate, One Time Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (114) Ease Of Use 4.4 (469) Value For Money 4.5 (86) Value For Money 4.3 (310) Customer Service 4.1 (77) Customer Service 4.1 (341) ## Zoiper alternatives [4.5 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/158719/ZoiPer/alternatives/) ## FAQs about Zoiper Overview ### What problems does Zoiper solve? Zoiper solves the need to make and manage business calls without desk-phone hardware by connecting SIP and PBX accounts on computers and mobile devices. It supports inbound and outbound calling, transfers, hold, conferencing, call history, recording, and remote access. Call centers, sales teams, customer support agents, and IT staff benefit most. Answer based on 83 reviews Overview ### Which roles and teams benefit most from Zoiper? Zoiper is most used by executives, IT managers, and customer-facing teams that need dependable business calling. IT and ICT specialists configure and maintain VoIP connections, while sales representatives, account managers, and customer service staff handle client calls. Project, scheduling, recruiting, and quality managers coordinate communications and follow-ups. Answer based on 112 reviews Overview ### What company size and industries is Zoiper built for? Zoiper is a VoIP-enabled softphone platform for businesses of all sizes, with small businesses comprising 73% of reviewers and Information Technology and Services accounting for 18%. It also serves midsize businesses (19%) and enterprises (9%), particularly Telecommunications (11%) and Computer Software (9%), mainly for softphone use. Answer based on 114 reviews Features and Usability ### What are the key features of Zoiper? Zoiper includes softphone calling features centered on Caller ID, call routing, and call recording. Caller ID identifies incoming callers, while call routing directs calls to designated agents or destinations. It also supports call transfer, conferencing, voicemail, SMS messaging, contact management, and two-way audio and video communication. Answer based on 12 reviews Pricing ### How much does it cost and what fees or limitations are included? Zoiper offers a free version and a free trial, while Zoiper 5 Pro costs €49.95 as a one-time flat rate for 1–99 licenses, with no VAT charges. Reviewers value the free tier but report that many features are Pro-only, and one notes licenses can be revoked only three times before repurchase. Answer based on 39 reviews Integrations ### Which third-party tools and platforms does Zoiper integrate with? Zoiper integrates with 3 third-party platforms for customer support and CRM workflows, including Freshdesk, Nimble, and VICIdial. These catalog integrations cover help desk, contact management, and call center use cases, giving Zoiper connections across support and sales operations. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Zoiper offer? Zoiper provides documentation for teams getting started. This written material supports self-paced reference for setup steps, feature guidance, and basic product information as users learn the platform. Answer based on 4 reviews Getting Started and Support ### What customer support options does Zoiper offer, and how do users rate the experience? Zoiper offers email/help desk support and chat. User experiences with support are mixed: some users find forum-based help useful, while others report slow responses, difficulty getting answers, and time-zone challenges that can make assistance hard to access during U.S. office hours. Answer based on 23 reviews Features ### What features does Zoiper offer for business calling? Zoiper provides essential softphone features, but advanced options can feel limited or difficult to configure. IT staff and experienced VoIP users value detailed settings, call history, recording, conferencing, and cross-device access. Some small business teams find paid extras, missing integrations, dated design, and complex setup less suitable for nontechnical staff. Answer based on 25 reviews ## Features AI summary Based on 333 Softphone reviews Capterra data shows that buyers of softphone software rank the following features as their top priorities: - **VoIP Connection** (**68%** of reviewers rated this feature as critical) - **Call Routing** (**49%**) - **Call Transfer** (**46%**) Zoiper supports **Call Routing** and **Call Transfer**, giving teams practical tools to direct calls to the right person and move conversations between agents without interruption. However, it does not offer **VoIP Connection**. Instead, it provides **Call Center Management** (**51%**), a feature reviewers also rate highly. This can help businesses handle higher call volumes, organize agent workflows, and maintain more consistent customer service across teams. Call Routing 4.1 (18) 55.56% of 18 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Transfer 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Transfers live calls to other agents Call Center Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID 4.6 (19) 63.16% of 19 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 4.0 (14) 35.71% of 14 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Live Chat 3.7 (13) 23.08% of 13 reviewers that rated this feature as important or highly important Ability to chat online in real time Zoiper 28 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Data Import/Export: Import and export data to and from software applications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - Softphone: Use your computer as a phone device to make calls over the internet - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.2 (114) 4.2 Based on 114 reviews ## Pricing Value for money 4.5 (86) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/158719/ZoiPer/pricing/) Zoiper 5 Pro €49.95 Flat Rate,One Time It includes: - All Contacts in One Interface - Android - Free or Cheap Calls With Any Voip Provider - Improve the Efficiency of Your Communications - Ios - Linux - Runs on Multiple Platforms- Macos - Small Footprint - Unified Voip Communications - Windows Value for money 4.5 (86) 4.5 Based on 86 reviews ## Integrations [ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Nimble](https://www.capterra.com/p/123032/Nimble/)[ VICIdial](https://www.capterra.com/p/135842/VICIdial/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (77) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (77) 4.1 Based on 77 reviews ## User reviews Overall rating 4.3 Based on 112 reviews Filter by rating Counts reflect reviews available in this feed. 5(63) 4(29) 3(15) 2(4) 1(1) Mentioned topic Recent reviews first, then most helpful OW Owner Owner Used the software for: Less than 1 year ### "A reliable, secure, and cross-platform VoIP/SIP solution for daily call management" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 24, 2026 In my daily work, Zoiper has been a fundamental tool for staying connected with clients and my team from anywhere. The audio quality is crystal clear, even when using mobile data networks or moderate-bandwidth Wi-Fi connections. Although it required a brief adaptation period at the beginning to fine-tune network preferences and codecs, it quickly proved to be a highly stable and reliable SIP client. For remote or hybrid work environments, it easily fulfills its primary objective and gets the job done. Pros Zoiper stands out primarily for its versatility and technical performance on a daily basis. The most valuable aspects of the app are: Mobile Access & Stability: The mobile application works flawlessly on both iOS and Android. Push notifications allow you to receive incoming calls without keeping the app running in the background, which saves a significant amount of battery life. Solid Security: It supports advanced encryption protocols such as TLS, SRTP, and ZRTP, ensuring total privacy for corporate communications. Efficient Call Management: It allows you to easily manage multiple SIP accounts, perform call transfers (both attended and blind), mute, hold, and organize contacts without any operational hassle. Ease of Use for daily tasks: Once the SIP account is properly configured, making and receiving day-to-day calls is fast and intuitive for any user. Cons Although it is a very comprehensive tool, there are a few areas where the application could improve: Initial Learning Curve: For non-technical users, the initial setup of SIP or network parameters (codecs, ports, STUN/TURN) can be somewhat complex and intimidating. Additionally, the desktop user interface feels a bit austere and outdated. Limited Call Recording: The native call recording feature is generally locked behind the paid versions (PRO). This can be a drawback if you need to record interactions right out of the box without upgrading. Lacking Phone Support: Direct phone support is very limited for standard users. In most cases, you have to rely entirely on their online documentation or email ticketing system, which doesn't always provide immediate responses. Pablo A. Marketing Operations Used the software for: 3-5 years ### "ZOPIER Best Softphone option" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2026 It has been very valuable and easy to use and train other in the ease of usage, because of the tutorials available to understand the technical issues without having to have an expert help you. Pros It is very easy to use and install, it helps integrate a softphone with other crm's or dialers. The ease of usage is spectacular Cons sometimes you have uninstall and reinstall in order for the softphone to work, this was one of the biggest learning curves with the softphone experience TT Tier Two Technician Tier Two Technician Used the software for: 3-5 years ### "A great tool to use for soft phones and VoIP calls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 14, 2026 Experience has been great - we use this tool primarily to test soft phones before they are deployed to our clients if needed, or to use as a troubleshooting tool if we run into issues on the client side of things. It works well for what we need and doesn't give us any headaches Pros We've used Zoiper quite a bit to test and use VoIP soft phones. There is a very small learning curve to determine how this platform likes to enter data to activate devices, but it's quite easy to use once set up. Managing calls is easy, mobile access is straightforward and pain free Cons Some settings are a bit limited and can be a bit clunky during the first set up, but otherwise not bad at all. FP Fred P. Cusotomer Service and tech support consultant Used the software for: 1-3 years ### "Zoipe review, my review." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 14, 2025 I use it for a freelance job, downladed zoiper abnd the credentials where given to me, so it was simple and quick to get zoiper running along with Vicidial, not bandwidth hungry also, that's a plus. Pros This software is super easy to use, most of the competition offer almost the same options but the interface makes the difference, Zoipe is easy to understand. Cons A lot of the options are in the Pro version, I am not missing much from the free version dough, but it would be great to have the option to watch ads, provide feedback in exchange for pro version days. DC Diego C. ict manager Used the software for: 1-3 years ### "optimal but limited softphone app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2025 Pros i use zoiper with my "soft number", i've done a number sitch from fixed to a voip number. so i use it to receive and do calls Cons the real time call upcoming needs a separate licence, to support push notification PR President/CEO President/CEO Used the software for: 3-5 years ### "No support and developers don't know or care what they are doing." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 4, 2021 After not using Zoiper for 3+ years i decided to try it again. I am now running it on an LG V40 (Android 10) and overall it registers to the PBX but that is about the extent of it. Here we are 3+ years later, I have a darn near state of the art phone and Android 10 and while Zoiper kinda works with bluetooth it is still seriously SCREWED UP!! And now it has even more problems than it used to have!! All I can say - unbelievable that they haven't been able to figure out who to produce a decent phone app by now?!?! Pros It registers to the PBX and I can assign different ringtones to each registration. That's about it. Sadly, this app is a prefect example of inexperienced amateurs or a company that simply couldn't care less about what they put out. Cons 1\. Zoiper will not ring priority callers when the phone is in Do Not Disturb mode. This is an expected behavior - one which every native dialer properly does. 2. Huge waste of screen real-estate that could be used to provide easily touchable function buttons instead of the tiny ones at the top of the screen. 3. No floating icon for active calls!! Seriously!! Do you know how next to impossible it is to get back to a call once I've moved on to the home screen or worse - the phone decides to sleep?? 4. The tiny hold button on the top of the screen changes to an add call button after it is pressed!! There is a HUGE EXPANSE OF UNUSED SCREEN during a call and just little tiny function buttons at the top THAT MOVE AROUND?!?!? 5. Does not automatically put a Zoiper call on hold when answering another call on the native dialer. 6. Bluetooth volume and integration is just terrible. 7. Zoiper cannot deal with a VPN connection on the phone!! If I activate a VPN connection to my office I cannot make or receive any Zoiper calls. Well actually it seems I can place calls - just that nobody can hear me and I cannot hear them so obviously they're getting the media path all wrong!! WD Web developer Web developer Used the software for: I used a free trial ### "A more than acceptable and functional softphone" 5.0 June 2, 2021 The user experience is good in general, except for some small sound problems and depending on the Linux version the program crashes and you have to restart. It is a very good softphone type software option and meets the expectations for which it was installed. It should be noted that the interface is much better than the vast majority of its competitors for Linux. Pros The Zoiper perfectly completes its main function, which is to be able to make calls from your voip account. The program has a very clean and well-designed interface where the user can see the information they need at all times, from the internal number of their account, to the buttons to dial phones and view the history. The sound quality is very good. Cons In the free version for Linux, a previous poster appears that encourages you to buy the PRO version. The poster is a bit annoying because there are times when the program is branded. The double panel to select the on-screen keyboard often leads to confusion because users try to dial a number in the current call but realize (late) that they are using the other keyboard and that for that reason the phone did not answer. . SR Sales Representative Sales Representative Used the software for: Less than 1 year ### "Recommendable" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 25, 2021 It is an alternative software in my opinion, I would not choose it as the first option. Also, it is not software for everyone, many colleagues who do not understand much about technology or even new people in the office at first it is difficult to train them. Pros I like that it is an alternative to the usual program that we use to make outgoing calls from the office. Cons Sometimes it locks up and leaves calls on hold and you cannot use the computer on which it is installed. ST Software Test Engineer Software Test Engineer Used the software for: 1-3 years ### "Excellent product endpoint connectivity tests." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 16, 2020 Overall experience is good and as a free user it is the best product out there. Pros The best part of Zoiper is I am able to test out call connectivity for endpoint users without using any physical phone ( cumbersome task!). Zoiper has an easy way to test call connectivity and User interface is also quite helpful in understanding. Cons They should improve deployment steps as it is not helpful in understanding. We had to take help of DevOps and technical team just for installing it. Amaury P. IT Manager Used the software for: I used a free trial ### "Simple and Reliable Softphone" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 August 27, 2025 Overall, my experience with Zoiper has been positive. It’s reliable for making and receiving calls, easy to configure with SIP accounts, and the call quality is generally good. While the design could be more modern and some features are locked behind the paid version, it does exactly what I need without unnecessary complications. Pros What I liked most about Zoiper is that it’s really easy to set up and use. The interface is straightforward, it connects quickly to SIP accounts, and the call quality is usually very reliable. It saves me time compared to other softphones that feel more complicated. Cons What I liked least is that some of the more useful features are only available in the paid version. Also, the interface, while simple, feels a bit outdated compared to other modern communication apps. [View all Reviews](https://www.capterra.com/p/158719/ZoiPer/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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