Average Ratings

34 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $4.99/one-time
  • Pricing Details
    $4.99 - Android/iPhone; Windows/Mac - EUR39.95
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native

Vendor Details

  • ZoiPer
  • www.zoiper.com
  • Bulgaria

About ZoiPer

Cross platform VoIP softphone dialer that includes video, voice, and instant messaging functionality.


ZoiPer Features

  • Audio / Video Conferencing
  • Call Logging
  • Call Recording
  • Call Transfer
  • Caller Identification
  • Chat / Messaging
  • Contact Management
  • Fax Management
  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

ZoiPer Reviews Recently Reviewed!


Capterra-loader

Best tool to take your work phone wherever you go.

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that this software is available on mobile devices, iOS and Android. The desktop app is extremely helpful for when you need to make several calls working from a computer, but the mobile app makes it easy to take those calls wherever you are.

There have been times that I was working out of the office and used the Zoiper app to stay in contact with customers. Why not use my cell phone? Because the Zoiper app syncs my office phone with my cell phone, which is useful for making calls with international clients.

We also use Zoiper for training. We can use of office phone system to listen into phone calls, which is especially helpful when training our outbound sales and sales development teams. We can visually see who is on the phone, then dial the extension on our mobile, and move around freely without being tied to the desk.

Cons: Sometimes the device has issues connecting to our server. I don't know if that is a "them" problem or an "us" (internal systems) problem. Usually, the issues are resolved quickly. Restarting the app seems to do the trick.

Overall: We have been able to more effectively scale our training efforts as our teams can listen to live phone calls more easily to learn best practices. This tool has also made it easier for our remote employees to communicate more efficiently.

Capterra-loader

Application of easy installation and management, to use VoIP telephony

Aug 27, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a super agile softphone, easy to install and very easy to use. It fulfills the main objective of the application which is to provide an interface to use VoIP, in the comfort of the computer or on a smartphone.

It has high availability and compatibility with different operating systems and is adaptable to the needs of each user.

It does not require the implementation of a large infrastructure to be able to function and can be used both in the professional field and in the personal area.

Cons: The free version has its limitations, but it complies with the minimum functions to be able to work. meets its objective and facilitates access to less experienced users.

Sometimes it has connection failures with the main server, which is quickly resolved.

Overall: In the modern era, where all communications travel through the network, they allow us connectivity through voice, which use resources that are currently of first necessity for both commercial use and personal use.

It helps reduce equipment costs, since the software can be installed directly on the user's computer or on their smartphone.

Mobility and versatility to establish communications from any geographical location with access to the internet.

Compatibility with most operating systems, which means that costs are reduced by not having to change the infrastructure to operate, live simultaneously with other similar applications without conflict and you can set up accounts anywhere in the world.

Capterra-loader

I have been able to make calls without problems, with the use of hands-free it listens better,

Feb 25, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros:

242/5000

That you can use the free version and it works quite well, although the version that is paid has more features and improves communication, it can be installed on mobiles and pc, and you can make calls in conferences with very good audio.

Cons: Sometimes the software has closed unexpectedly, but I simply open it and it works again. The screens are not as elegant as the others I've worked with.

Overall: I have been able to make VoIP calls to different countries for work without problems, when I travel I have it in my mobile and can communicate using the internet.

ZOIPER

Aug 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like everything from zoiper facilitates virtual communications, although I would like them to release only one thing for the free that would make it the best of the best.

Cons: In version 5 I would like to have enabled the option to join other people in a call. that would be great, with this option active in the free version would fly the statistics of zoiper.

Overall: zoiper is an excellent softphone, it has helped me a lot in my daily tasks, also personally. But you only need for the free version in version 5 to be able to join more than one person in the call.

An all-in-one PBX right in your PC

May 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Like the app (client), very useful and enables you full virtual/remote working

Pros: easy to use, needs just basic configuration to have it running, Zoiper client work in your PC and allows you to run your business everywhere you need. Allows to use private Asterix service if got one.

Cons: not really a downside but a reminder: the client allows for configuration with service providers even an own Asterix server. The rates for calls and LD are a separate service that may need to be contracted in addition.

Capterra-loader

ZoiPer softphone does the trick

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: ZoiPer has given us the ability to dial multiple phone numbers from the computer, opposed to dialing numbers on a traditional desk phone. Paired with our high-speed dialer software PIMSware, one sales agent can call up to five phone numbers simultaneously and the first one to pick up will be connected.

We have used ZoiPer plainly for its VoIP ability, but I have noticed there are a lot more features with the mobile version. I have used it on a tablet for business communications, and it presents itself to be more professional than say Skype or Messenger.

Cons: The appearance/design of ZioPer looks outdated. It is reminiscent of the mp3 player WINamp from decades ago. Other than that, I have no complaints of it's functionality.

Capterra-loader

First soft phone experience

Sep 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zoiper is really easy to use since you have at first sight what you need to make a call and the interface is visually friendly so you can find fast options like on hold or conference. It's helpful the fact you can see always the quality of the current call, this helps since if the call is breaking up you can know if it's because of you or the other person fault.

Cons: Sometimes the software does not open automatically so you need to look for it but you might lose calls on that process. When you have an incoming call the program should pop up right away instead of just light up or have higher sounds, anything so you can put attention to it.

Overall: It's a cool software easy to use that works for having a low flow of calls.

Capterra-loader

the most practical softphone

Jul 17, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the best softphone that I have used, super practical, in its free version offers me the necessary to use it in the organization. The paid version is super better with all its active features, it pays to pay for all its functionalities

Cons: the free version has been limited more lately, I can only configure a single line and for my work I need more lines

Overall: excellent softphone for the organization

A good soft-phone service ready to be installed in minutes.

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1) Its simple and easy to install. The audio and Video quality can be managed easily according to your network capability. 2) Works best on all the OS, which is the perfect thing to have if you have a test environment setup on multiple OS.

Cons: 1) Interface could have been better. Its not very user friendly even for the latest build. 2) When unable to register the phone, it should throw more vivid errors than it does right now, if that's possible. It just helps customers know where are they going wrong and can quickly made amends.

Easy to setup and works with ViCiDial software

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, easy to configure. Works well with our predictive dialer software. Also works well with other software as a click to dial once configured.

Cons: If you unplug a USB headset and plug it back in, sometimes you have to close and reopen the software.

Overall: 1: One-time fee, 2: Easy to use and to setup, 3: Works well with other software as a SIP phone, 4: No crashes

Great App for Receiving Calls on iPod

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The two things that I found most useful about this software were that:

One, I could configure the audio codec in order to enable me to successfully make voice calls over a very weak internet connection. Two, very clear and intuitive settings made it easy to configure the app to run in the background, so that I could always receive a call when it came it.

Cons: The biggest disadvantage that I experienced using this app on my iPod was that if I kept the program active in the background (in order to be able to receive calls) the it drained the battery too quickly

Overall: Ability to make and receive voice calls on an iPod

ZoiPer is my daily tool, and it's pretty good

Jul 05, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The benefit of ZoiPer is its functionality is quite solid, the options are clear and easy to understand. How fast the system is impressive.

Cons: There are several things that ZoiPer can improve, first the functionality, you can add functions of all kinds, to make the platform more comfortable for its users. Second, the aesthetic part of this platform can be greatly improved, from the colors used, to the contact bar. This platform is for daily use so I think it should be much more comfortable, as the beginning should make it more friendly. After all, I think that ZoiPer must diversify, applying new functions and amenities for its users.

Overall: ZoiPer has given me benefits like they are, good relations with my clients, how quickly I can handle calls, the audio quality of the call is great. In spite of the few functionalities that ZoiPer has, I have been able to take advantage of them, by using these features in the middle of a conversation. They seem great to me, and I think they should add more to make the platform more user-friendly.

Amazing Soft Phone

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This soft phone integrates with so many PBX¿s and has a mobile app to keep your business and personal phone separate.

Cons: I haven¿t found many cons about this application it executed and performs for all of our needs. Simply great

The best softphone.

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: so many stable

Cons: no one

Overall: We tried with other software and havent the same results.

Zoiper has so many options for call control and recording.

Is a totally stable softphone we use it with 4 kinds of pbx and works with all.

Recommendations to other buyers: no

Lite weight VOiP Client

Sep 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Very lightweight and does not cause the PC to hang Premium version for Android is very affordable. Supports multiple protocols hence very flexible.

Cons: PC version has minimum features hence fewer functionalities that require premium license. The user interface no very appealing and may need to be improved.

A Call Center's Best Friend

Aug 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ZoiPer is perfect for managing a call center in that enables the easy and efficient solutions for inbound and outbound calls.

Cons: The technicality of how ZoiPer works and to set up likely requires a technician or IT resouurce

Overall: ZoiPer allows our company to manage multiple phone lines and queues efficiently

Simple to use, configure and store contacts.

May 26, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The similarity of its interface to a real phone and its dark solos, which do not hit the eye. I also like how easy it is to store a list of contacts in the

Cons: What I like the least is that many basic functions such as transfer are not included in the trial and can not evaluate their use

Overall: By testing it I was able to establish a clear opinion for its purchase and deployment in a free platform network for use in a health call center system

Capterra-loader

Free version okay, not worth the money for premium

Apr 03, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: This software does exactly what I need it to do, make simple calls. You cannot transfer any calls without paying for the premium version.

Cons: The license is specific to the exact computer. If you change computers, you will have to purchase the premium license again to use the software. Not to mention, getting answers from customer service is like pulling teeth.

Ease of use, easy acess to complete your job at had

May 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: How you can change the setting to where the dialer is always showing on top allowing you to have easy access to the dialer

Cons: How difficult it was to connect my headset to it for some reason the setting id selection would change back to default on their own

Overall: Great for first-time users of a dialer, ease of access to be able to complete your task at hand in a timely manner

I love Zoiper!

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoiper is a helpful dialer. I have used this back when I built up my homebased company online. There is no issue in audio settings. It is clear.

Cons: Zoiper is not that easy to download. I had a hard time choosing what type of dialer needs to download for my windows. There are lots of options in their website which is very confusing.

Pretty Interface, but poor performing backend

Aug 06, 2018
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The updated User Interface certainly attracted me to the product, giving the impression of a well-thought-through product. But as soon as I tried to use, it technical errors made the platform impossible to use.

Cons: Very unstable and unreliable. I couldn't answer calls. When I would click on a contact it wouldn't dial the contacts number. While I don't envy any developer who has to program for multiple platforms, the various issues encountered in multiple core areas of the software suggest that they released far too quickly without really testing the product sufficently.

Overall: Horrible. Didn't even have to wait a day to encounter issues. The issues and struggles become immediately apparent.

Capterra-loader

Easy to configure, easy to use

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used the mac, pc, iphone and ipad version of this software.

It is solid, easy to install, easy to setup.

You can have more than one line setup, it will allow for a good call experience.

Cons: No cons on my end.

Zoiper is a solid company with solid products, their pricing is right and just.

Overall: having a softphone (a software to make and answer calls with VOIP)

If you already have your VoIP solution and need a softphone only, Zoiper is for you!

Feb 23, 2018
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the fact that it's compatible with any VoIP solution as long as you get the right credential numbers and hook it up in the right way. The set up instructions are very self-explanatory and easy to follow. Once you're set up incoming calls and outbound calls are easy to do.

Cons: Their customer support is based in New Zealand and that makes it almost impossible to get help during american office hours.

Capterra-loader

Once understood this software is efficient and comprehensive.

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really liked the fact that the user can pause when they are away from work and resume easily. Moreover, the weekly report is helpful, especially for independent contractors who need to submit a bill to the client.

Cons: It took several days before I got the hang of how to control the software's pausing function. Sometimes it paused my time if I was reading something from the client.

Capterra-loader

Regularly using the Zoiper VoIP phone application, which is easy to use having basic functionality.

Jan 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to set up having simple interface. The most utilized functions are available with single touch. Works best with all types of PBXes.

Cons: Voice and video quality is average. It has limited functions and the advanced functions that are incorporated are cumbersome to use.

Overall: My team communicates through this software on day today basis. Its our simple communication tool for all levels of personnel.

Not bad

May 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that it's easy to use and user friendly. I like that it makes it so I can take phone calls from the same number from almost anywhere.

Cons: It is hard to do international calls, and sometimes the call quality isn't great. Isn't great from remote areas.

Overall Good VOIP Client on Android

Apr 13, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The sound quality of Zoiper is good. Setup of the app is pretty straight forward and a beginner to VOIP shouldn't have any issue setting up.

Cons: The default UI is ugly. When streaming music and getting a call it switches the output of the music to the earpiece. Loses authorization constantly.

Feature rich and easy to use softphone

Jan 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The free of charge version is not limited to the very basic functionality only.

Cons: I want a skin that shows call control buttons and call history in one place. Perhaps it exist, I have not put much effort into looking for it.

Overall: If I need a softphone on a PC or a smartphone I choose ZoiPer. It simply contains all I need in an easy to use form. I recommend the phone also to our customers.

Decent VoIP solution

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: Definitely recommending this software.

Pros: This software is cheap compared to other solutions outthere. We switched to Zoiper and it saved us significant amount of money.

Cons: You may need to spend some time in the beginning to get everything set up and running, and to figure out the settings.

Very satisfied user

Sep 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows a great flexibility when using mobile communications all over the world.

Cons: The colors of the program are not subject of customization.

Overall: Absolutely great.

Nice live link to calls

Jul 01, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The nicest thing about this software is that I have a phone application that allows me to listen to live examples of coworkers calls.

Cons: The thing I don't like about this software is that the app tries to import my personal life contacts and it is open or running when I haven't selected it. I have to exit the app a couple times a week.

Overall: From a sales perspective your always looking for what I can do better. This allowed me to listen in on other coworkers and gain tips.

Zoiper Review

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use Zoiper on Windows 10 and also Android. This is an easy to use and configure softphone with excellent audio quality. I have tried other softphones with disappointing results. Zoiper is a keeper!

Excellent tool for calls

Jan 09, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I think it is an excellent tool for calls since it helped us connect with people overseas without extra charges. I like that it is really easy to use and it also has a chat option!

Cons: The user interface is a bit outdated and the Mobile Application crashes randomly from time to time.

Better calls with IAX2 Protocol

Aug 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: AD integration, dedicated buttons to conference, contacts and codecs.

Cons: The interface has a lot of buttons, i need time to find what option use.