--- title: "Zoiper Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zoiper Software - reviews, pricing plans, popular comparisons to other Softphone products and more." source_url: "https://www.capterra.com/p/158719/ZoiPer/" page_type: "product" language: "en" --- # Zoiper Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoiper ## What is Zoiper? Designed for businesses of all sizes, the softphone platform helps place audio and video calls along with other functionalities. ## What is Zoiper used for? [Softphone](https://www.capterra.com/softphone-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 113 user reviews Reviews sentiment Positive 82% Neutral 13% Negative 4% Starting price €49.95 Flat Rate, One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zoiper?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zoiper.com&name=Zoiper) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoiper 4.3 (113) VS. [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price €49.95 Flat Rate, One Time Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (113) Ease Of Use 4.4 (466) Value For Money 4.5 (85) Value For Money 4.3 (307) Customer Service 4.1 (76) Customer Service 4.1 (338) ## Zoiper alternatives [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/158719/ZoiPer/alternatives/) ## FAQs about Zoiper Overview ### What problems does Zoiper solve? Zoiper solves missed business calls, rigid desk-phone dependence, and costly softphone setups by turning computers and mobile devices into SIP phones with call forwarding, conferencing, recording, and call history. Customer support teams, call centers, sales reps, remote staff, and IT admins use it to manage inbound and outbound calling, training, and international communication. Answer based on 75 reviews Overview ### Which roles and teams benefit most from Zoiper? Zoiper is most used by business owners, IT managers, and support teams that need reliable VoIP calling across office and remote environments. Executives use it to maintain accessible business communications, while IT and telecom specialists handle SIP setup, call quality, and integrations. Customer service teams rely on it for responsive inbound and outbound support. Answer based on 111 reviews Overview ### What company size and industries is Zoiper built for? Zoiper is built for small businesses, which make up 72% of reviewers, and is used most in Information Technology and Services at 19%. It also serves individuals, midsize companies at 19%, and enterprises at 9%, with additional concentration in Telecommunications at 11% and Computer Software at 8%. Answer based on 113 reviews Features and Usability ### What are the key features of Zoiper? Zoiper includes core softphone features for VoIP calls, including call transfer, call recording, conferencing, caller ID, and call history. Reviewers also highlight mobile access and desktop apps for keeping the same business number across devices. Differentiators include PBX and SIP integration, plus call center management for inbound and outbound calling. Answer based on 48 reviews Pricing ### How much does it cost and what fees or limitations are included? Zoiper offers a free version and free trial, while Zoiper 5 Pro costs €49.95 as a one-time flat rate for 1–99 licenses with no VAT. Reviewers say the free version works well, but key features are limited there, and some found Pro a little pricey or multi-user pricing less clear. Answer based on 39 reviews Integrations ### Which third-party tools and platforms does Zoiper integrate with? Zoiper integrates with 3 third-party platforms: Freshdesk, Nimble, and VICIdial. It connects to customer support and CRM tools such as Freshdesk and Nimble, along with call-center software like VICIdial, giving teams a focused set of options for voice and communication workflows. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does Zoiper offer? Zoiper provides documentation to help teams get started. This written material can serve as a self-paced reference for setup steps, product features, and basic configuration details. Documentation supports users who need a guide they can review as needed during onboarding and later use for lookups. Answer based on 3 reviews Getting Started and Support ### What customer support options does Zoiper offer, and how do users rate the experience? Zoiper offers email/help desk support and chat. Users describe the product as easy to set up and generally reliable, but support experiences are mixed: some say getting answers can be difficult or slow, and time zone differences can make help harder to reach during local business hours. Answer based on 23 reviews Features ### What features does Zoiper offer for VoIP calling? Zoiper covers core VoIP calling well with calling, contacts, call history, conferencing, and some audio or video tools. Small business teams and IT staff often find the feature set practical and easy to navigate, though some users want more built-in functions, easier setup, and smoother integrations with other communication systems. Answer based on 25 reviews ## Features AI summary Based on 328 Softphone reviews Capterra reviewers highlight these as the features buyers value most when choosing softphone software: - **VoIP Connection** (**68%** of reviewers rated this feature as critical) - **Call Routing** (**49%**) - **Call Transfer** (**46%**) Zoiper includes **Call Routing** and **Call Transfer**, giving teams the tools to direct calls to the right person and move conversations between agents without interruption. However, it does not offer **VoIP Connection**. Instead, it provides other important capabilities that reviewers also rate highly, including **Call Center Management** (**51%**) and **Mobile Access** (**44%**), helping businesses manage higher call volumes and stay connected from different locations. Call Routing 4.1 (17) 52.94% of 17 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Transfer 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Transfers live calls to other agents Call Center Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Mobile Access 4.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Caller ID 4.6 (19) 63.16% of 19 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 4.0 (13) 30.77% of 13 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Zoiper 28 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Data Import/Export: Import and export data to and from software applications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - Softphone: Use your computer as a phone device to make calls over the internet - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.2 (113) 4.2 Based on 113 reviews ## Pricing Value for money 4.5 (85) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/158719/ZoiPer/pricing/) Zoiper 5 Pro €49.95 Flat Rate,One Time It includes: - All Contacts in One Interface - Android - Free or Cheap Calls With Any Voip Provider - Improve the Efficiency of Your Communications - Ios - Linux - Runs on Multiple Platforms- Macos - Small Footprint - Unified Voip Communications - Windows Value for money 4.5 (85) 4.5 Based on 85 reviews ## Integrations [ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Nimble](https://www.capterra.com/p/123032/Nimble/)[ VICIdial](https://www.capterra.com/p/135842/VICIdial/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (76) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (76) 4.1 Based on 76 reviews ## User reviews Overall rating 4.3 Based on 113 reviews Filter by rating 5(65) 4(28) 3(15) 2(4) 1(1) Mentioned topic Sorted by most recent PA Pablo A. Marketing Operations Hospitality ### "ZOPIER Best Softphone option" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2026 It has been very valuable and easy to use and train other in the ease of usage, because of the tutorials available to understand the technical issues without having to have an expert help you. Pros It is very easy to use and install, it helps integrate a softphone with other crm's or dialers. The ease of usage is spectacular Cons sometimes you have uninstall and reinstall in order for the softphone to work, this was one of the biggest learning curves with the softphone experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Tyler B. Tier Two Technician Computer & Network Security ### "A great tool to use for soft phones and VoIP calls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 10, 2026 Experience has been great - we use this tool primarily to test soft phones before they are deployed to our clients if needed, or to use as a troubleshooting tool if we run into issues on the client side of things. It works well for what we need and doesn't give us any headaches Pros We've used Zoiper quite a bit to test and use VoIP soft phones. There is a very small learning curve to determine how this platform likes to enter data to activate devices, but it's quite easy to use once set up. Managing calls is easy, mobile access is straightforward and pain free Cons Some settings are a bit limited and can be a bit clunky during the first set up, but otherwise not bad at all. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OA Oscar Alfredo V. Cusotomer Service and tech support consultant Marketing and Advertising ### "Zoipe review, my review." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 13, 2025 I use it for a freelance job, downladed zoiper abnd the credentials where given to me, so it was simple and quick to get zoiper running along with Vicidial, not bandwidth hungry also, that's a plus. Pros This software is super easy to use, most of the competition offer almost the same options but the interface makes the difference, Zoipe is easy to understand. Cons A lot of the options are in the Pro version, I am not missing much from the free version dough, but it would be great to have the option to watch ads, provide feedback in exchange for pro version days. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Amaury P. IT Manager Outsourcing/Offshoring ### "Simple and Reliable Softphone" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 August 25, 2025 Overall, my experience with Zoiper has been positive. It’s reliable for making and receiving calls, easy to configure with SIP accounts, and the call quality is generally good. While the design could be more modern and some features are locked behind the paid version, it does exactly what I need without unnecessary complications. Pros What I liked most about Zoiper is that it’s really easy to set up and use. The interface is straightforward, it connects quickly to SIP accounts, and the call quality is usually very reliable. It saves me time compared to other softphones that feel more complicated. Cons What I liked least is that some of the more useful features are only available in the paid version. Also, the interface, while simple, feels a bit outdated compared to other modern communication apps. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DP diego P. ict manager Food & Beverages ### "optimal but limited softphone app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2025 Pros i use zoiper with my "soft number", i've done a number sitch from fixed to a voip number. so i use it to receive and do calls Cons the real time call upcoming needs a separate licence, to support push notification Alternatives considered [Linphone](https://www.capterra.com/p/158709/Linphone/) Reasons for choosing Zoiper it's interated with my service cloud provider, it is too easy to config Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Anelle P. Cs agent Management Consulting ### "Zoiper is awesome " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 March 19, 2024 Pros Zoiper is an excellent tool for people like me working from home, that usually needs to have 2 to 3 lines opens for CS Cons Sometimes has a glitch when you first open the app. But you can fix it by closing the app forced or changing your status Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Mitchell L. Manager, Information Technology Wholesale ### "Zoiper VoIP Softphone is a Hit!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2023 Overall the Zoiper VoIP softphone client offers plenty of value. Pros This Zoiper VoIP softphone works really well. The setup was simple, all the features it comes with are useful. I appreciate the "Audio-Video wizard"... it helps out bigtime. Cons The Zoiper VoIP softphone DIALPAD is easy to miss. The 9 little squares do not DISPLAY well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Arash N. Developer Information Technology and Services ### "nice if it works but the setup is insane " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 7, 2023 Pros definitely not the setup. The functions are okay. Cons To set it up you need different data like your sip information. But then there is not a single instruction that you can follow if it doesn't work. You will also get zero support from zoiper. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Arpine A. Data Consultant Research ### "Easy choice for softphones" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 14, 2023 I am happy with the product, already recommended couple of times. Pros So Zoiper is the first company that comes to my mind when I hear softphone. The sound quality is good, never had any kind of problems using the soft. Cons Although it is comparably cheaper, the price mechanism is not clear in case of many users, the tariffs could have been more flxeible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NR Neribel R. CEO Retail ### "Una alternativa para tus llamadas!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 9, 2023 Aunque tiene algunas partes que mejorar, considero que tiene una buena calidad en la llamada. Pros La comunicación una vez marcas la llamada es estable, a diferencia de otras plataformas Zoiper tiene alta calidad para llamar y recibir llamadas. Cons Necesitas marcar códigos para poder marcar y el sistema de grabación de llamadas necesita mejora. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/158719/ZoiPer/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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