# Zoiper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoiper the right Softphone solution for you? Explore 113 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158719/ZoiPer/reviews --- Zoiper 4.3 (113) [View alternatives](https://www.capterra.com/p/158719/ZoiPer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zoiper Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews Amaury P IT ManagerOutsourcing/Offshoring, 51 - 200 employeesUsed the software for: I used a free trial. “The interface is straightforward, it connects quickly to SIP accounts, and the call quality is usually very reliable.“ August 25, 2025 Amaury P IT ManagerOutsourcing/Offshoring, 51 - 200 employeesUsed the software for: I used a free trial. “Also, the interface, while simple, feels a bit outdated compared to other modern communication apps.“ August 25, 2025 PA Pablo A Marketing OperationsHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “It is very easy to use and install, it helps integrate a softphone with other crm's or dialers.“ May 5, 2026 AN Arash N DeveloperInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “To set it up you need different data like your sip information. But then there is not a single instruction that you can follow if it doesn't work.“ August 7, 2023 ML Mitchell L Manager, Information TechnologyWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “Overall the Zoiper VoIP softphone client offers plenty of value.“ November 28, 2023 DC Daniela C lider de dpHuman Resources, 201 - 500 employeesUsed the software for: 6-12 months. “only problem to be pointed out, if the internet is of a lower speed it often does not work“ January 10, 2023 FG Favio G Internal Sales RepresentativeReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “One of the key features I like about Zoiper it's how seamlessly you can switch from your desk phone to your mobile phone, allowing you to keep your same business number, so you can never miss any important phone call.“ August 25, 2021 RR Remo R Operational Team LeaderFood & Beverages, 201 - 500 employeesUsed the software for: More than 2 years. “The updates are missing and the quality as well“ November 1, 2022 ## Showing most helpful reviews Showing 1-25 of 113 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paul Z. Senior ICT Specialist Information Technology and Services Used the software for: 2+ years ### "Zoiper - One of the best sip clients ever seen!" July 26, 2019 5.0 Once moved to a SIP platform I found this software, really great, I can talk easily with the customer while you have an overview of other incoming calls and who is busy, really useful! Pros Zoiper is fast, has all the features you need in a small business, from picking up multiple calls, forwarding calls, making a conference call, to record a call if its needed and having a history of all your calls, to see if an customer was contacting you before, even after 2 years the client doesn't slow down. Cons All the headsets work really well, but special features of headsets are not working, like the button to pickup a call or to hang-up ( Plantronics Voyager ) Alternatives considered [Bria](https://www.capterra.com/p/158718/Bria/) Reason for choosing Zoiper The light version did not meet my requirements. Review Source dP diego P. ict manager Food & Beverages Used the software for: 1-2 years ### "optimal but limited softphone app" March 13, 2025 5.0 Pros i use zoiper with my "soft number", i've done a number sitch from fixed to a voip number. so i use it to receive and do calls Cons the real time call upcoming needs a separate licence, to support push notification Alternatives considered [Linphone](https://www.capterra.com/p/158709/Linphone/) Reason for choosing Zoiper it's interated with my service cloud provider, it is too easy to config Review Source TB Tyler B. Tier Two Technician Computer & Network Security Used the software for: 2+ years ### "A great tool to use for soft phones and VoIP calls" March 10, 2026 5.0 Experience has been great - we use this tool primarily to test soft phones before they are deployed to our clients if needed, or to use as a troubleshooting tool if we run into issues on the client side of things. It works well for what we need and doesn't give us any headaches Pros We've used Zoiper quite a bit to test and use VoIP soft phones. There is a very small learning curve to determine how this platform likes to enter data to activate devices, but it's quite easy to use once set up. Managing calls is easy, mobile access is straightforward and pain free Cons Some settings are a bit limited and can be a bit clunky during the first set up, but otherwise not bad at all. Review Source BA Bob A. President/CEO Telecommunications Used the software for: 2+ years ### "No support and developers don't know or care what they are doing." September 30, 2021 1.0 After not using Zoiper for 3+ years i decided to try it again. I am now running it on an LG V40 (Android 10) and overall it registers to the PBX but that is about the extent of it. Here we are 3+ years later, I have a darn near state of the art phone and Android 10 and while Zoiper kinda works with bluetooth it is still seriously SCREWED UP!! And now it has even more problems than it used to have!! All I can say - unbelievable that they haven't been able to figure out who to produce a decent phone app by now?!?! Pros It registers to the PBX and I can assign different ringtones to each registration. That's about it. Sadly, this app is a prefect example of inexperienced amateurs or a company that simply couldn't care less about what they put out. Cons 1\. Zoiper will not ring priority callers when the phone is in Do Not Disturb mode. This is an expected behavior - one which every native dialer properly does. 2. Huge waste of screen real-estate that could be used to provide easily touchable function buttons instead of the tiny ones at the top of the screen. 3. No floating icon for active calls!! Seriously!! Do you know how next to impossible it is to get back to a call once I've moved on to the home screen or worse - the phone decides to sleep?? 4. The tiny hold button on the top of the screen changes to an add call button after it is pressed!! There is a HUGE EXPANSE OF UNUSED SCREEN during a call and just little tiny function buttons at the top THAT MOVE AROUND?!?!? 5. Does not automatically put a Zoiper call on hold when answering another call on the native dialer. 6. Bluetooth volume and integration is just terrible. 7. Zoiper cannot deal with a VPN connection on the phone!! If I activate a VPN connection to my office I cannot make or receive any Zoiper calls. Well actually it seems I can place calls - just that nobody can hear me and I cannot hear them so obviously they're getting the media path all wrong!! Alternatives considered [Bria](https://www.capterra.com/p/158718/Bria/) Reason for choosing Zoiper After not using Zoiper for 3+ years i decided to try it again. I am now running it on an LG V40 (Android 10) and overall it registers to the PBX but that is about the extent of it. Here we are 3+ years later, I have a darn near state of the art phone and Android 10 and while Zoiper kinda works with bluetooth it is still seriously SCREWED UP!! And now it has even more problems than it used to have!! All I can say - unbelievable that they haven't been able to figure out who to produce a decent phone app by now?!?! Review Source PA Pablo A. Marketing Operations Hospitality Used the software for: 2+ years ### "ZOPIER Best Softphone option" May 5, 2026 5.0 It has been very valuable and easy to use and train other in the ease of usage, because of the tutorials available to understand the technical issues without having to have an expert help you. Pros It is very easy to use and install, it helps integrate a softphone with other crm's or dialers. The ease of usage is spectacular Cons sometimes you have uninstall and reinstall in order for the softphone to work, this was one of the biggest learning curves with the softphone experience Review Source Juan Manuel C. Web developer Consumer Services Used the software for: I used a free trial ### "A more than acceptable and functional softphone" June 1, 2021 5.0 The user experience is good in general, except for some small sound problems and depending on the Linux version the program crashes and you have to restart. It is a very good softphone type software option and meets the expectations for which it was installed. It should be noted that the interface is much better than the vast majority of its competitors for Linux. Pros The Zoiper perfectly completes its main function, which is to be able to make calls from your voip account. The program has a very clean and well-designed interface where the user can see the information they need at all times, from the internal number of their account, to the buttons to dial phones and view the history. The sound quality is very good. Cons In the free version for Linux, a previous poster appears that encourages you to buy the PRO version. The poster is a bit annoying because there are times when the program is branded. The double panel to select the on-screen keyboard often leads to confusion because users try to dial a number in the current call but realize (late) that they are using the other keyboard and that for that reason the phone did not answer. . Switched from [Linphone](https://www.capterra.com/p/158709/Linphone/) We changed some equipment from linphone to zoiper since these presented problems such as metallic sounds in the voice or delay in the audio. When making the change, the equipment did not show the aforementioned fault again. Review Source Agustin Dario D. Sales Representative Wine and Spirits Used the software for: 6-12 months ### "Recommendable" May 24, 2021 3.0 It is an alternative software in my opinion, I would not choose it as the first option. Also, it is not software for everyone, many colleagues who do not understand much about technology or even new people in the office at first it is difficult to train them. Pros I like that it is an alternative to the usual program that we use to make outgoing calls from the office. Cons Sometimes it locks up and leaves calls on hold and you cannot use the computer on which it is installed. Switched from [Linphone](https://www.capterra.com/p/158709/Linphone/) Linphone also tends to get stuck on some occasions. Review Source Akhilesh M. Software Test Engineer Telecommunications Used the software for: 1-2 years ### "Excellent product endpoint connectivity tests." September 9, 2020 4.0 Overall experience is good and as a free user it is the best product out there. Pros The best part of Zoiper is I am able to test out call connectivity for endpoint users without using any physical phone ( cumbersome task!). Zoiper has an easy way to test call connectivity and User interface is also quite helpful in understanding. Cons They should improve deployment steps as it is not helpful in understanding. We had to take help of DevOps and technical team just for installing it. Switched from [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) For scaling up operation and cost collective measure. Review Source Amaury P. IT Manager Outsourcing/Offshoring Used the software for: I used a free trial ### "Simple and Reliable Softphone" August 25, 2025 5.0 Overall, my experience with Zoiper has been positive. It’s reliable for making and receiving calls, easy to configure with SIP accounts, and the call quality is generally good. While the design could be more modern and some features are locked behind the paid version, it does exactly what I need without unnecessary complications. Pros What I liked most about Zoiper is that it’s really easy to set up and use. The interface is straightforward, it connects quickly to SIP accounts, and the call quality is usually very reliable. It saves me time compared to other softphones that feel more complicated. Cons What I liked least is that some of the more useful features are only available in the paid version. Also, the interface, while simple, feels a bit outdated compared to other modern communication apps. Review Source OAV Oscar Alfredo V. Cusotomer Service and tech support consultant Marketing and Advertising Used the software for: 1-2 years ### "Zoipe review, my review." November 13, 2025 5.0 I use it for a freelance job, downladed zoiper abnd the credentials where given to me, so it was simple and quick to get zoiper running along with Vicidial, not bandwidth hungry also, that's a plus. Pros This software is super easy to use, most of the competition offer almost the same options but the interface makes the difference, Zoipe is easy to understand. Cons A lot of the options are in the Pro version, I am not missing much from the free version dough, but it would be great to have the option to watch ads, provide feedback in exchange for pro version days. Review Source VR Verified Reviewer Analyst Information Technology and Services Used the software for: 2+ years ### "Calling expert for Covid Crisis" April 14, 2020 5.0 It is nice addition to the store. It's makes global calling experience more worthy. It's helps to record the calls over cloud and that is very important for business quality prospective. It helps to leave your phone systems or equipment forget without any second thought. It helps to work from any corner of the world without any dependency of IT which was a big concern for organization,. Thats all for now and once again Zoiper will go high ,I can tell you. Pros What i really like is the way it helps the 21st business who are experiencing critical time across the globe due to Covid 19 epidemic, which compelled people to lock down at home but help your employer at work. I feel like due to such wealthy and powerful tool or software like zoiper this has been possible for employee like us to deliver the best ,disregard small challenges at your new work desk at home.As 21century organization work across the globe as common thing but this software really helps to overcome the calling challenges, server,security,equipment etc and most importantly it deliver absolute security to connect across the globe in the same way a secure connection provided at your organization desk for business for which organization spends millions and billions ,using phone systems , record calls for quality,monitoring , individual lines extension etc.It make things so easy for a global business to survive with more determination which cannot be easily forgotten.I think it took all the pain a business was striving for to fulfill the needs of one's organization .It feels amazing to explore such softwares more and more. Cons It's only two weeks I am using this software and their is lot to explore .only thing I could say it's amazing however my personal feeling about this software is I think The FAQ section needs to be looked into .few more details would be more helpful to use by a newcommer Review Source VR Verified Reviewer Head of IT Department Civil Engineering Used the software for: 6-12 months ### "Great and simple Soft SIP Client" December 6, 2018 5.0 Simple, affordable and great SIP solution that allows end users to grow. Pros It was always hard task to grow customer care center in the moment of scaling. Application integration with SIP clients always required additional knowledge and expertise for this kind of integration problems. Moreover, having proprietary SIP clients, that are limited by number of sessions or updates were nightmare. Having ZoIPer makes this growth easier. You can use free SIP client and set up by your self very complex SIP based centers without any payments. Of course, it is very integrable and intuitive for end users. It is supported on different operative systems, even on mobile platforms, allowing completely new set of functionalities for end user, in my case contact center. Cons Design is not something that ZoIPer can be proud of. Application looks as a legacy form '90s. I believe that some good improvements could be implemented from this point of view. Review Source MS Muhammad S. IT CO Ordinator Information Technology and Services Used the software for: 1-2 years ### "VoIPer" September 28, 2018 4.0 Its very good application and has good voice quality. except the licence usage policy everything is awesome Pros This VoIP application has all the options one can think about for a VoIP phone. It has both Desktop and mobile application available. You can transfer a call you someone you want without disconnecting a call and can mute the caller too. It also support mute and call disconnection button of headset. Using the free version you can't use all feature but entertain every single call you get. You can also setup a conference call and invite people in your conference. You can use zoiper Chrome extension to dial right from your browser. Cons It is user profile based, so if the user lock his computer with zoiper ON and another user login to the same computer, the new user zoiper doesn't work. it has Limited number of license usage. If you need to reinstall the OS or upgrade the hardware you need to be careful because you can revoke its license only thrice and after third usage you have to buy new one. Review Source AP Anelle P. Cs agent Management Consulting Used the software for: 1-2 years ### "Zoiper is awesome " March 19, 2024 5.0 Pros Zoiper is an excellent tool for people like me working from home, that usually needs to have 2 to 3 lines opens for CS Cons Sometimes has a glitch when you first open the app. But you can fix it by closing the app forced or changing your status Review Source RR Remo R. Operational Team Leader Food & Beverages Used the software for: 2+ years ### "Need improved" November 1, 2022 2.0 Pros The App is good but need to be improved the most Cons The updates are missing and the quality as well Review Source PT Purnima T. Asst Manager Real Estate Used the software for: 6-12 months ### "Know Zoiper" March 17, 2023 4.0 Pros Cost effective, user friendly. Multiple functionality Cons Tech support availability, understanding admin access, integration with other SAP portals Review Source VR Verified Reviewer Head Of Partnerships Computer Software Used the software for: 6-12 months ### "Not Great For Telesales Operation" March 7, 2019 3.0 We used this for a huge telesales team. I think that was not Zoiper's intended purpose, and I wouldn't recommend anyone use it in this way. Pros \- easy to use and to set up - incoming phone calls rang on all of our computers, so any employee could answer Cons \- call quality wasn't great, hard to make a sale when you can't hear properly - we couldn't record phone calls or track any of the data we required for a telesales team of 100+ - didn't integrate into Close or Salesforce Review Source Stephanie C. Operador NOC Telecommunications Used the software for: 6-12 months ### "Zoiper" January 10, 2019 5.0 I recommend it totally you can communicate with your clients, supervisors, suppliers or technicians of your protectos in an easy way and from your own network, besides that it can be used for personal use. Pros I like zoiper because it is a very useful tool to keep connected with any part of the world quickly and without a telephony operator. Cons Maybe at some point late in connecting the call but it is a very good tool. Review Source VR Verified Reviewer Scheduling Project Manager Translation and Localization Used the software for: 6-12 months ### "ZoiPer - Calling Made Easy" June 21, 2019 5.0 I use this regularly when remoting in from my home office. Pros I use this for work regularly when remoting in. It is a very easy to use software that links your cell phone or computer to a specified line. You will receive incoming calls from the number specified so all employees can receive calls made to the specified line. Upon initial set up, I did have to contact customer support. They were very easy to communicate with and resolved my issue right away. Cons The only thing I do not enjoy is that it stays running consistently. You do, however, have the ability to turn off incoming calls so the app does not continue to ring while running. Review Source AB Abe B. Customer Service Telecommunications Used the software for: 2+ years ### "Zappy ZoiPer " November 4, 2018 5.0 We are using ZoiPer to process inbound and make outbound calls to our customers. It is the lifeline that we use as a company Pros ZoiPer is the platform that we use for our call center. It is crucial to our success in that we can easily answer, transfer, and manage calls as a team. It is very user-friendly and is quite seamless in its call quality and functionality Cons Perhaps the design could be improved aesthetically but in terms of the functionality it is perfect. Review Source JP James P. Director Management Consulting Used the software for: 1-2 years ### "Lite weight VOiP Client " September 12, 2018 5.0 Pros Very lightweight and does not cause the PC to hang Premium version for Android is very affordable. Supports multiple protocols hence very flexible. Cons PC version has minimum features hence fewer functionalities that require premium license. The user interface no very appealing and may need to be improved. Review Source VR Verified Reviewer Learning and Development Associate Used the software for: Less than 6 months ### "If you already have your VoIP solution and need a softphone only, Zoiper is for you!" February 23, 2018 3.0 Pros I like the fact that it's compatible with any VoIP solution as long as you get the right credential numbers and hook it up in the right way. The set up instructions are very self-explanatory and easy to follow. Once you're set up incoming calls and outbound calls are easy to do. Cons Their customer support is based in New Zealand and that makes it almost impossible to get help during american office hours. Review Source Cathy M. Certified Writer, Political Editor, Assistant Director of Education Used the software for: Less than 6 months ### "Once understood this software is efficient and comprehensive." April 19, 2018 5.0 Pros I really liked the fact that the user can pause when they are away from work and resume easily. Moreover, the weekly report is helpful, especially for independent contractors who need to submit a bill to the client. Cons It took several days before I got the hang of how to control the software's pausing function. Sometimes it paused my time if I was reading something from the client. Review Source DO Daniel O. Student Used the software for: 6-12 months ### "Great App for Receiving Calls on iPod" April 2, 2018 5.0 Ability to make and receive voice calls on an iPod Pros The two things that I found most useful about this software were that: One, I could configure the audio codec in order to enable me to successfully make voice calls over a very weak internet connection. Two, very clear and intuitive settings made it easy to configure the app to run in the background, so that I could always receive a call when it came it. Cons The biggest disadvantage that I experienced using this app on my iPod was that if I kept the program active in the background (in order to be able to receive calls) the it drained the battery too quickly Review Source SE Sven E. Web Developer Information Technology and Services Used the software for: Less than 6 months ### "VoIP that just works" April 30, 2019 3.0 I use ZoiPer to connect to my SIP provider to run the business phoneline of my freelancing business. Every single one of my calls with clients, the local administration, etc. goes through ZoiPer and I'm yet to have any issues at all with it. Pros ZoiPer is a classic example for an applications that "just works". It provides a simple and obvious solution to the question "How am I going to connect my VoIP / SIP number to work on my iPhone". There's no frills & no-nonsense here: ZoiPer lets you import your provider's configurations, gives you a number pad & a way to call your contacts and that's basically it. It's just another phone app that just works and hasn't yet caused me any issues at all. I'm sure there are more advanced "enterprisey" features to this piece of software if you really need them, but at its core, ZoiPer is simple & easy to use. Cons The UI of the iPhone app is in dire need of an overhaul to look even just remotely current & welcoming. While useable & functional, the visual representation is just not pleasant to look at, which does impact the usefulness of this app a bit. Review Source Similar Products Featured ## Related categories [Softphone](https://www.capterra.com/softphone-software/)[VoIP](https://www.capterra.com/voip-software/)[Remote Work](https://www.capterra.com/remote-work-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.