--- title: "Zoiper Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zoiper the right Softphone solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/158719/ZoiPer/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Zoiper 4.3 (114) [View alternatives](https://www.capterra.com/p/158719/ZoiPer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Zoiper Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews Guillermo B OwnerComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “Solid Security: It supports advanced encryption protocols such as TLS, SRTP, and ZRTP, ensuring total privacy for corporate communications.“ August 23, 2026 Amaury P IT ManagerOutsourcing/Offshoring, 51 - 200 employeesUsed the software for: I used a free trial. “Also, the interface, while simple, feels a bit outdated compared to other modern communication apps.“ August 25, 2025 PA Pablo A Marketing OperationsHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “It is very easy to use and install, it helps integrate a softphone with other crm's or dialers.“ May 5, 2026 AN Arash N DeveloperInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “To set it up you need different data like your sip information. But then there is not a single instruction that you can follow if it doesn't work.“ August 7, 2023 Amaury P IT ManagerOutsourcing/Offshoring, 51 - 200 employeesUsed the software for: I used a free trial. “The interface is straightforward, it connects quickly to SIP accounts, and the call quality is usually very reliable.“ August 25, 2025 DC Daniela C lider de dpHuman Resources, 201 - 500 employeesUsed the software for: 6-12 months. “only problem to be pointed out, if the internet is of a lower speed it often does not work“ January 10, 2023 ML Mitchell L Manager, Information TechnologyWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “Overall the Zoiper VoIP softphone client offers plenty of value.“ November 28, 2023 RR Remo R Operational Team LeaderFood & Beverages, 201 - 500 employeesUsed the software for: More than 2 years. “The updates are missing and the quality as well“ November 1, 2022 ## Showing most helpful reviews Showing 1-25 of 114 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Guillermo B. Owner Computer Software Used the software for: 6-12 months ### "A reliable, secure, and cross-platform VoIP/SIP solution for daily call management" August 23, 2026 4.0 In my daily work, Zoiper has been a fundamental tool for staying connected with clients and my team from anywhere. The audio quality is crystal clear, even when using mobile data networks or moderate-bandwidth Wi-Fi connections. Although it required a brief adaptation period at the beginning to fine-tune network preferences and codecs, it quickly proved to be a highly stable and reliable SIP client. For remote or hybrid work environments, it easily fulfills its primary objective and gets the job done. Pros Zoiper stands out primarily for its versatility and technical performance on a daily basis. The most valuable aspects of the app are: Mobile Access & Stability: The mobile application works flawlessly on both iOS and Android. Push notifications allow you to receive incoming calls without keeping the app running in the background, which saves a significant amount of battery life. Solid Security: It supports advanced encryption protocols such as TLS, SRTP, and ZRTP, ensuring total privacy for corporate communications. Efficient Call Management: It allows you to easily manage multiple SIP accounts, perform call transfers (both attended and blind), mute, hold, and organize contacts without any operational hassle. Ease of Use for daily tasks: Once the SIP account is properly configured, making and receiving day-to-day calls is fast and intuitive for any user. Cons Although it is a very comprehensive tool, there are a few areas where the application could improve: Initial Learning Curve: For non-technical users, the initial setup of SIP or network parameters (codecs, ports, STUN/TURN) can be somewhat complex and intimidating. Additionally, the desktop user interface feels a bit austere and outdated. Limited Call Recording: The native call recording feature is generally locked behind the paid versions (PRO). This can be a drawback if you need to record interactions right out of the box without upgrading. Lacking Phone Support: Direct phone support is very limited for standard users. In most cases, you have to rely entirely on their online documentation or email ticketing system, which doesn't always provide immediate responses. Switched from [MicroSIP](https://www.capterra.com/p/168601/MicroSIP/) I switched to Zoiper because I needed a more robust and battery-efficient mobile application. My previous solution was either too basic for daily corporate use or consumed too much battery on my smartphone. Zoiper offered a better balance of cross-platform stability, push notifications, and advanced security protocols (like TLS and SRTP) without requiring a costly monthly subscription. Review Source dP diego P. ict manager Food & Beverages Used the software for: 1-2 years ### "optimal but limited softphone app" March 13, 2025 5.0 Pros i use zoiper with my "soft number", i've done a number sitch from fixed to a voip number. so i use it to receive and do calls Cons the real time call upcoming needs a separate licence, to support push notification Alternatives considered [Linphone](https://www.capterra.com/p/158709/Linphone/) Reason for choosing Zoiper it's interated with my service cloud provider, it is too easy to config Review Source BA Bob A. President/CEO Telecommunications Used the software for: 2+ years ### "No support and developers don't know or care what they are doing." September 30, 2021 1.0 After not using Zoiper for 3+ years i decided to try it again. I am now running it on an LG V40 (Android 10) and overall it registers to the PBX but that is about the extent of it. Here we are 3+ years later, I have a darn near state of the art phone and Android 10 and while Zoiper kinda works with bluetooth it is still seriously SCREWED UP!! And now it has even more problems than it used to have!! All I can say - unbelievable that they haven't been able to figure out who to produce a decent phone app by now?!?! Pros It registers to the PBX and I can assign different ringtones to each registration. That's about it. Sadly, this app is a prefect example of inexperienced amateurs or a company that simply couldn't care less about what they put out. Cons 1\. Zoiper will not ring priority callers when the phone is in Do Not Disturb mode. This is an expected behavior - one which every native dialer properly does. 2. Huge waste of screen real-estate that could be used to provide easily touchable function buttons instead of the tiny ones at the top of the screen. 3. No floating icon for active calls!! Seriously!! Do you know how next to impossible it is to get back to a call once I've moved on to the home screen or worse - the phone decides to sleep?? 4. The tiny hold button on the top of the screen changes to an add call button after it is pressed!! There is a HUGE EXPANSE OF UNUSED SCREEN during a call and just little tiny function buttons at the top THAT MOVE AROUND?!?!? 5. Does not automatically put a Zoiper call on hold when answering another call on the native dialer. 6. Bluetooth volume and integration is just terrible. 7. Zoiper cannot deal with a VPN connection on the phone!! If I activate a VPN connection to my office I cannot make or receive any Zoiper calls. Well actually it seems I can place calls - just that nobody can hear me and I cannot hear them so obviously they're getting the media path all wrong!! Alternatives considered [Bria](https://www.capterra.com/p/158718/Bria/) Reason for choosing Zoiper After not using Zoiper for 3+ years i decided to try it again. I am now running it on an LG V40 (Android 10) and overall it registers to the PBX but that is about the extent of it. Here we are 3+ years later, I have a darn near state of the art phone and Android 10 and while Zoiper kinda works with bluetooth it is still seriously SCREWED UP!! And now it has even more problems than it used to have!! All I can say - unbelievable that they haven't been able to figure out who to produce a decent phone app by now?!?! Review Source Paul Z. Senior ICT Specialist Information Technology and Services Used the software for: 2+ years ### "Zoiper - One of the best sip clients ever seen!" July 26, 2019 5.0 Once moved to a SIP platform I found this software, really great, I can talk easily with the customer while you have an overview of other incoming calls and who is busy, really useful! Pros Zoiper is fast, has all the features you need in a small business, from picking up multiple calls, forwarding calls, making a conference call, to record a call if its needed and having a history of all your calls, to see if an customer was contacting you before, even after 2 years the client doesn't slow down. Cons All the headsets work really well, but special features of headsets are not working, like the button to pickup a call or to hang-up ( Plantronics Voyager ) Alternatives considered [Bria](https://www.capterra.com/p/158718/Bria/) Reason for choosing Zoiper The light version did not meet my requirements. Review Source Juan Manuel C. Web developer Consumer Services Used the software for: I used a free trial ### "A more than acceptable and functional softphone" June 1, 2021 5.0 The user experience is good in general, except for some small sound problems and depending on the Linux version the program crashes and you have to restart. It is a very good softphone type software option and meets the expectations for which it was installed. It should be noted that the interface is much better than the vast majority of its competitors for Linux. Pros The Zoiper perfectly completes its main function, which is to be able to make calls from your voip account. The program has a very clean and well-designed interface where the user can see the information they need at all times, from the internal number of their account, to the buttons to dial phones and view the history. The sound quality is very good. Cons In the free version for Linux, a previous poster appears that encourages you to buy the PRO version. The poster is a bit annoying because there are times when the program is branded. The double panel to select the on-screen keyboard often leads to confusion because users try to dial a number in the current call but realize (late) that they are using the other keyboard and that for that reason the phone did not answer. . Switched from [Linphone](https://www.capterra.com/p/158709/Linphone/) We changed some equipment from linphone to zoiper since these presented problems such as metallic sounds in the voice or delay in the audio. When making the change, the equipment did not show the aforementioned fault again. Review Source Agustin Dario D. Sales Representative Wine and Spirits Used the software for: 6-12 months ### "Recommendable" May 24, 2021 3.0 It is an alternative software in my opinion, I would not choose it as the first option. Also, it is not software for everyone, many colleagues who do not understand much about technology or even new people in the office at first it is difficult to train them. Pros I like that it is an alternative to the usual program that we use to make outgoing calls from the office. Cons Sometimes it locks up and leaves calls on hold and you cannot use the computer on which it is installed. Switched from [Linphone](https://www.capterra.com/p/158709/Linphone/) Linphone also tends to get stuck on some occasions. Review Source Akhilesh M. Software Test Engineer Telecommunications Used the software for: 1-2 years ### "Excellent product endpoint connectivity tests." September 9, 2020 4.0 Overall experience is good and as a free user it is the best product out there. Pros The best part of Zoiper is I am able to test out call connectivity for endpoint users without using any physical phone ( cumbersome task!). Zoiper has an easy way to test call connectivity and User interface is also quite helpful in understanding. Cons They should improve deployment steps as it is not helpful in understanding. We had to take help of DevOps and technical team just for installing it. Switched from [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) For scaling up operation and cost collective measure. Review Source Amaury P. IT Manager Outsourcing/Offshoring Used the software for: I used a free trial ### "Simple and Reliable Softphone" August 25, 2025 5.0 Overall, my experience with Zoiper has been positive. It’s reliable for making and receiving calls, easy to configure with SIP accounts, and the call quality is generally good. While the design could be more modern and some features are locked behind the paid version, it does exactly what I need without unnecessary complications. Pros What I liked most about Zoiper is that it’s really easy to set up and use. The interface is straightforward, it connects quickly to SIP accounts, and the call quality is usually very reliable. It saves me time compared to other softphones that feel more complicated. Cons What I liked least is that some of the more useful features are only available in the paid version. Also, the interface, while simple, feels a bit outdated compared to other modern communication apps. Review Source PA Pablo A. Marketing Operations Hospitality Used the software for: 2+ years ### "ZOPIER Best Softphone option" May 5, 2026 5.0 It has been very valuable and easy to use and train other in the ease of usage, because of the tutorials available to understand the technical issues without having to have an expert help you. Pros It is very easy to use and install, it helps integrate a softphone with other crm's or dialers. The ease of usage is spectacular Cons sometimes you have uninstall and reinstall in order for the softphone to work, this was one of the biggest learning curves with the softphone experience Review Source TB Tyler B. Tier Two Technician Computer & Network Security Used the software for: 2+ years ### "A great tool to use for soft phones and VoIP calls" March 10, 2026 5.0 Experience has been great - we use this tool primarily to test soft phones before they are deployed to our clients if needed, or to use as a troubleshooting tool if we run into issues on the client side of things. It works well for what we need and doesn't give us any headaches Pros We've used Zoiper quite a bit to test and use VoIP soft phones. There is a very small learning curve to determine how this platform likes to enter data to activate devices, but it's quite easy to use once set up. Managing calls is easy, mobile access is straightforward and pain free Cons Some settings are a bit limited and can be a bit clunky during the first set up, but otherwise not bad at all. Review Source OAV Oscar Alfredo V. Cusotomer Service and tech support consultant Marketing and Advertising Used the software for: 1-2 years ### "Zoipe review, my review." November 13, 2025 5.0 I use it for a freelance job, downladed zoiper abnd the credentials where given to me, so it was simple and quick to get zoiper running along with Vicidial, not bandwidth hungry also, that's a plus. Pros This software is super easy to use, most of the competition offer almost the same options but the interface makes the difference, Zoipe is easy to understand. Cons A lot of the options are in the Pro version, I am not missing much from the free version dough, but it would be great to have the option to watch ads, provide feedback in exchange for pro version days. Review Source FG Favio G. Internal Sales Representative Real Estate Used the software for: 1-2 years ### "You are no longer chained to your desk" August 25, 2021 4.0 In general, it has been a GREAT app to work with, already tried before so many softphone apps, but, by far this has provided me all the solutions I needed. Pros One of the key features I like about Zoiper it's how seamlessly you can switch from your desk phone to your mobile phone, allowing you to keep your same business number, so you can never miss any important phone call. This app is so reliable that whenever there's an issue I first blame it on my configuration setup or my provider than the app itself. Cons Sometimes developers take much-needed time to fix and identify the issue and patch it, even with premium service, this hurts severely the functionality of the app, the good thing is this rarely happens. Alternatives considered [Ricochet360](https://www.capterra.com/p/141932/Ricochet/)[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Review Source VR Verified Reviewer Asterisk specialist Telecommunications Used the software for: 2+ years ### "ZOIPER" August 8, 2018 5.0 zoiper is an excellent softphone, it has helped me a lot in my daily tasks, also personally. But you only need for the free version in version 5 to be able to join more than one person in the call. Pros I like everything from zoiper facilitates virtual communications, although I would like them to release only one thing for the free that would make it the best of the best. Cons In version 5 I would like to have enabled the option to join other people in a call. that would be great, with this option active in the free version would fly the statistics of zoiper. Review Source LA Lincia A. TECHNICAL SUPPORT Information Technology and Services Used the software for: 1-2 years ### "Best softphone for business" March 1, 2023 4.0 Calls through zoiper displays callerid so it is useful to get customer number.call transfer ,DND every thing works well .call clarity is good . Pros Easy to install and use zoiper and all features are working .call clarity through zoiper is good even for free version and this product is very userfriendly.customer support is also good . since it has mobile application it can be very helpful for employees who are working in the field. Cons Some features are disabled in free version Reason for choosing Zoiper Call clarity is good and easy to use Review Source VR Verified Reviewer Proyect Management Telecommunications Used the software for: 1-2 years ### "Zoiper Voip Phone " January 8, 2019 4.0 I use it daily, the head office is configured with NAT with its public Ip and it allows me to be registered both with the company's internal network and with my home network or my mobile service provider Pros It is very practical, what I like most is that it has its application for Android which allows you to be always connected to the central IP where you are registered, it has a wide range of codecs supported and great support on the web Cons It consumes enough battery of the cellular one and in occasions it usually leaves announcements Review Source MI Michael I. Sales Executive Financial Services Used the software for: 1-2 years ### "Good Product " December 29, 2022 5.0 Better than expected, I have no problems using this product and I find it very easy to use, and there are other tools to explore which will make the product more efficient and easier to use Pros Its easy to use, calls and connections are reliable, I have no problems using its functions and you also get a free trial to check the system Cons Sometimes calls will disconnect for whatever reason, maybe my Internet connection was bad, Review Source Usman S. Technical Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "My Review" April 1, 2022 5.0 Pros Zoiper is a VoIP service provider tool. Who makes it easier to connect with people via phone, video, mail, text, etc. Cons Zoiper is a Good tool no cons are detected while using. Review Source VR Verified Reviewer Analista de soporte informático Used the software for: 6-12 months ### "Simple to use, configure and store contacts." May 27, 2018 5.0 By testing it I was able to establish a clear opinion for its purchase and deployment in a free platform network for use in a health call center system Pros The similarity of its interface to a real phone and its dark solos, which do not hit the eye. I also like how easy it is to store a list of contacts in the Cons What I like the least is that many basic functions such as transfer are not included in the trial and can not evaluate their use Review Source VR Verified Reviewer Work at home Used the software for: 6-12 months ### "Ease of use, easy acess to complete your job at had " May 14, 2018 4.0 Great for first-time users of a dialer, ease of access to be able to complete your task at hand in a timely manner Pros How you can change the setting to where the dialer is always showing on top allowing you to have easy access to the dialer Cons How difficult it was to connect my headset to it for some reason the setting id selection would change back to default on their own Review Source JL Justin L. IT Manager Telecommunications Used the software for: 2+ years ### "Best Softphone" March 14, 2019 5.0 Pros Free version doesn't have any drawbacks. The ability to test whether the headset is working in the software is fantastic. Cons It would be nice to be able to add multiple accounts in Zoiper 5 without paying. Other than that nothing. It works great. Review Source SC Sachin C. Engineer Management Consulting Used the software for: 1-2 years ### "A good soft-phone service ready to be installed in minutes." April 6, 2018 5.0 Pros 1) Its simple and easy to install. The audio and Video quality can be managed easily according to your network capability. 2) Works best on all the OS, which is the perfect thing to have if you have a test environment setup on multiple OS. Cons 1) Interface could have been better. Its not very user friendly even for the latest build. 2) When unable to register the phone, it should throw more vivid errors than it does right now, if that's possible. It just helps customers know where are they going wrong and can quickly made amends. Review Source dK david K. agent Electrical/Electronic Manufacturing Used the software for: 2+ years ### "does what i need it to" August 6, 2019 5.0 Pros We use this along with VICIdial, Ive never had any issues Cons I had to have our tech setup VICI to work with this. Not a bad thing, I'm just not a tech Review Source TY Travis Y. Customer Service Telecommunications Used the software for: 1-2 years ### "A Call Center's Best Friend" August 4, 2018 5.0 ZoiPer allows our company to manage multiple phone lines and queues efficiently Pros ZoiPer is perfect for managing a call center in that enables the easy and efficient solutions for inbound and outbound calls. Cons The technicality of how ZoiPer works and to set up likely requires a technician or IT resouurce Review Source JM Jonathan M. I.T. Administrator Legal Services Used the software for: 6-12 months ### "Zoiper is a flexible and easy to use SoftPhone solution" November 6, 2020 5.0 Zoiper has let us weather the lockdown with little to no hassle by being simple enough for anyone to use and flexible enough for employees to continue answering calls wherever they are. Pros Zoiper enables remote employees to maintain full connection with the VOIP system with just their home computer and a basic headset. Cons Features like Conference Calling and Warm Transfers are locked behind a paywall, which is understandable but adds to the cost per user. Review Source SJ Scott J. CEO Information Technology and Services Used the software for: 6-12 months ### "Awesome VoIP client" November 7, 2018 5.0 I got this so i could hear my work phone ring when i was on my noise canceling headphones that are attached to my cell phone and it has worked great. Pros this is an awesome VoIP client. It has features galore. I use it with my work's Cisco phone system in the office on my Android phone. Call clarity is superb and it functions flawlessly. Cons It is a little pricey for the pro version in my opinion but it is high quality software. It would be more worthwhile if 1 license would work for both the android client and the client on the computer then i would go for the pro version. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.