--- title: "Zoiper Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zoiper the right Softphone solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/158719/ZoiPer/reviews/" page_type: "reviews" language: "en" --- Zoiper 4.3 (114) [View alternatives](https://www.capterra.com/p/158719/ZoiPer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Zoiper Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews PA Pablo A Marketing OperationsHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “It is very easy to use and install, it helps integrate a softphone with other crm's or dialers.“ May 5, 2026 Amaury P IT ManagerOutsourcing/Offshoring, 51 - 200 employeesUsed the software for: I used a free trial. “Also, the interface, while simple, feels a bit outdated compared to other modern communication apps.“ August 25, 2025 Amaury P IT ManagerOutsourcing/Offshoring, 51 - 200 employeesUsed the software for: I used a free trial. “The interface is straightforward, it connects quickly to SIP accounts, and the call quality is usually very reliable.“ August 25, 2025 AN Arash N DeveloperInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “To set it up you need different data like your sip information. But then there is not a single instruction that you can follow if it doesn't work.“ August 7, 2023 ML Mitchell L Manager, Information TechnologyWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “Overall the Zoiper VoIP softphone client offers plenty of value.“ November 28, 2023 DC Daniela C lider de dpHuman Resources, 201 - 500 employeesUsed the software for: 6-12 months. “only problem to be pointed out, if the internet is of a lower speed it often does not work“ January 10, 2023 LA Lincia A TECHNICAL SUPPORTInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Easy to install and use zoiper and all features are working .call clarity through zoiper is good even for free version and this product is very userfriendly.customer support is also good . since it has mobile application it can be very helpful for employees who are working in the field.“ March 1, 2023 RR Remo R Operational Team LeaderFood & Beverages, 201 - 500 employeesUsed the software for: More than 2 years. “The updates are missing and the quality as well“ November 1, 2022 ## Showing most helpful reviews Showing 1-25 of 114 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Guillermo B. Owner Computer Software Used the software for: 6-12 months ### "A reliable, secure, and cross-platform VoIP/SIP solution for daily call management" August 23, 2026 4.0 In my daily work, Zoiper has been a fundamental tool for staying connected with clients and my team from anywhere. The audio quality is crystal clear, even when using mobile data networks or moderate-bandwidth Wi-Fi connections. Although it required a brief adaptation period at the beginning to fine-tune network preferences and codecs, it quickly proved to be a highly stable and reliable SIP client. For remote or hybrid work environments, it easily fulfills its primary objective and gets the job done. Pros Zoiper stands out primarily for its versatility and technical performance on a daily basis. The most valuable aspects of the app are: Mobile Access & Stability: The mobile application works flawlessly on both iOS and Android. Push notifications allow you to receive incoming calls without keeping the app running in the background, which saves a significant amount of battery life. Solid Security: It supports advanced encryption protocols such as TLS, SRTP, and ZRTP, ensuring total privacy for corporate communications. Efficient Call Management: It allows you to easily manage multiple SIP accounts, perform call transfers (both attended and blind), mute, hold, and organize contacts without any operational hassle. Ease of Use for daily tasks: Once the SIP account is properly configured, making and receiving day-to-day calls is fast and intuitive for any user. Cons Although it is a very comprehensive tool, there are a few areas where the application could improve: Initial Learning Curve: For non-technical users, the initial setup of SIP or network parameters (codecs, ports, STUN/TURN) can be somewhat complex and intimidating. Additionally, the desktop user interface feels a bit austere and outdated. Limited Call Recording: The native call recording feature is generally locked behind the paid versions (PRO). This can be a drawback if you need to record interactions right out of the box without upgrading. Lacking Phone Support: Direct phone support is very limited for standard users. In most cases, you have to rely entirely on their online documentation or email ticketing system, which doesn't always provide immediate responses. Switched from [MicroSIP](https://www.capterra.com/p/168601/MicroSIP/) I switched to Zoiper because I needed a more robust and battery-efficient mobile application. My previous solution was either too basic for daily corporate use or consumed too much battery on my smartphone. Zoiper offered a better balance of cross-platform stability, push notifications, and advanced security protocols (like TLS and SRTP) without requiring a costly monthly subscription. Review Source dP diego P. ict manager Food & Beverages Used the software for: 1-2 years ### "optimal but limited softphone app" March 13, 2025 5.0 Pros i use zoiper with my "soft number", i've done a number sitch from fixed to a voip number. so i use it to receive and do calls Cons the real time call upcoming needs a separate licence, to support push notification Alternatives considered [Linphone](https://www.capterra.com/p/158709/Linphone/) Reason for choosing Zoiper it's interated with my service cloud provider, it is too easy to config Review Source BA Bob A. President/CEO Telecommunications Used the software for: 2+ years ### "No support and developers don't know or care what they are doing." September 30, 2021 1.0 After not using Zoiper for 3+ years i decided to try it again. I am now running it on an LG V40 (Android 10) and overall it registers to the PBX but that is about the extent of it. Here we are 3+ years later, I have a darn near state of the art phone and Android 10 and while Zoiper kinda works with bluetooth it is still seriously SCREWED UP!! And now it has even more problems than it used to have!! All I can say - unbelievable that they haven't been able to figure out who to produce a decent phone app by now?!?! Pros It registers to the PBX and I can assign different ringtones to each registration. That's about it. Sadly, this app is a prefect example of inexperienced amateurs or a company that simply couldn't care less about what they put out. Cons 1\. Zoiper will not ring priority callers when the phone is in Do Not Disturb mode. This is an expected behavior - one which every native dialer properly does. 2. Huge waste of screen real-estate that could be used to provide easily touchable function buttons instead of the tiny ones at the top of the screen. 3. No floating icon for active calls!! Seriously!! Do you know how next to impossible it is to get back to a call once I've moved on to the home screen or worse - the phone decides to sleep?? 4. The tiny hold button on the top of the screen changes to an add call button after it is pressed!! There is a HUGE EXPANSE OF UNUSED SCREEN during a call and just little tiny function buttons at the top THAT MOVE AROUND?!?!? 5. Does not automatically put a Zoiper call on hold when answering another call on the native dialer. 6. Bluetooth volume and integration is just terrible. 7. Zoiper cannot deal with a VPN connection on the phone!! If I activate a VPN connection to my office I cannot make or receive any Zoiper calls. Well actually it seems I can place calls - just that nobody can hear me and I cannot hear them so obviously they're getting the media path all wrong!! Alternatives considered [Bria](https://www.capterra.com/p/158718/Bria/) Reason for choosing Zoiper After not using Zoiper for 3+ years i decided to try it again. I am now running it on an LG V40 (Android 10) and overall it registers to the PBX but that is about the extent of it. Here we are 3+ years later, I have a darn near state of the art phone and Android 10 and while Zoiper kinda works with bluetooth it is still seriously SCREWED UP!! And now it has even more problems than it used to have!! All I can say - unbelievable that they haven't been able to figure out who to produce a decent phone app by now?!?! Review Source Paul Z. Senior ICT Specialist Information Technology and Services Used the software for: 2+ years ### "Zoiper - One of the best sip clients ever seen!" July 26, 2019 5.0 Once moved to a SIP platform I found this software, really great, I can talk easily with the customer while you have an overview of other incoming calls and who is busy, really useful! Pros Zoiper is fast, has all the features you need in a small business, from picking up multiple calls, forwarding calls, making a conference call, to record a call if its needed and having a history of all your calls, to see if an customer was contacting you before, even after 2 years the client doesn't slow down. Cons All the headsets work really well, but special features of headsets are not working, like the button to pickup a call or to hang-up ( Plantronics Voyager ) Alternatives considered [Bria](https://www.capterra.com/p/158718/Bria/) Reason for choosing Zoiper The light version did not meet my requirements. Review Source Juan Manuel C. Web developer Consumer Services Used the software for: I used a free trial ### "A more than acceptable and functional softphone" June 1, 2021 5.0 The user experience is good in general, except for some small sound problems and depending on the Linux version the program crashes and you have to restart. It is a very good softphone type software option and meets the expectations for which it was installed. It should be noted that the interface is much better than the vast majority of its competitors for Linux. Pros The Zoiper perfectly completes its main function, which is to be able to make calls from your voip account. The program has a very clean and well-designed interface where the user can see the information they need at all times, from the internal number of their account, to the buttons to dial phones and view the history. The sound quality is very good. Cons In the free version for Linux, a previous poster appears that encourages you to buy the PRO version. The poster is a bit annoying because there are times when the program is branded. The double panel to select the on-screen keyboard often leads to confusion because users try to dial a number in the current call but realize (late) that they are using the other keyboard and that for that reason the phone did not answer. . Switched from [Linphone](https://www.capterra.com/p/158709/Linphone/) We changed some equipment from linphone to zoiper since these presented problems such as metallic sounds in the voice or delay in the audio. When making the change, the equipment did not show the aforementioned fault again. Review Source Agustin Dario D. Sales Representative Wine and Spirits Used the software for: 6-12 months ### "Recommendable" May 24, 2021 3.0 It is an alternative software in my opinion, I would not choose it as the first option. Also, it is not software for everyone, many colleagues who do not understand much about technology or even new people in the office at first it is difficult to train them. Pros I like that it is an alternative to the usual program that we use to make outgoing calls from the office. Cons Sometimes it locks up and leaves calls on hold and you cannot use the computer on which it is installed. Switched from [Linphone](https://www.capterra.com/p/158709/Linphone/) Linphone also tends to get stuck on some occasions. Review Source Akhilesh M. Software Test Engineer Telecommunications Used the software for: 1-2 years ### "Excellent product endpoint connectivity tests." September 9, 2020 4.0 Overall experience is good and as a free user it is the best product out there. Pros The best part of Zoiper is I am able to test out call connectivity for endpoint users without using any physical phone ( cumbersome task!). Zoiper has an easy way to test call connectivity and User interface is also quite helpful in understanding. Cons They should improve deployment steps as it is not helpful in understanding. We had to take help of DevOps and technical team just for installing it. Switched from [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) For scaling up operation and cost collective measure. Review Source Amaury P. IT Manager Outsourcing/Offshoring Used the software for: I used a free trial ### "Simple and Reliable Softphone" August 25, 2025 5.0 Overall, my experience with Zoiper has been positive. It’s reliable for making and receiving calls, easy to configure with SIP accounts, and the call quality is generally good. While the design could be more modern and some features are locked behind the paid version, it does exactly what I need without unnecessary complications. Pros What I liked most about Zoiper is that it’s really easy to set up and use. The interface is straightforward, it connects quickly to SIP accounts, and the call quality is usually very reliable. It saves me time compared to other softphones that feel more complicated. Cons What I liked least is that some of the more useful features are only available in the paid version. Also, the interface, while simple, feels a bit outdated compared to other modern communication apps. Review Source PA Pablo A. Marketing Operations Hospitality Used the software for: 2+ years ### "ZOPIER Best Softphone option" May 5, 2026 5.0 It has been very valuable and easy to use and train other in the ease of usage, because of the tutorials available to understand the technical issues without having to have an expert help you. Pros It is very easy to use and install, it helps integrate a softphone with other crm's or dialers. The ease of usage is spectacular Cons sometimes you have uninstall and reinstall in order for the softphone to work, this was one of the biggest learning curves with the softphone experience Review Source OAV Oscar Alfredo V. Cusotomer Service and tech support consultant Marketing and Advertising Used the software for: 1-2 years ### "Zoipe review, my review." November 13, 2025 5.0 I use it for a freelance job, downladed zoiper abnd the credentials where given to me, so it was simple and quick to get zoiper running along with Vicidial, not bandwidth hungry also, that's a plus. Pros This software is super easy to use, most of the competition offer almost the same options but the interface makes the difference, Zoipe is easy to understand. Cons A lot of the options are in the Pro version, I am not missing much from the free version dough, but it would be great to have the option to watch ads, provide feedback in exchange for pro version days. Review Source VR Verified Reviewer Analyst Information Technology and Services Used the software for: 2+ years ### "Calling expert for Covid Crisis" April 14, 2020 5.0 It is nice addition to the store. It's makes global calling experience more worthy. It's helps to record the calls over cloud and that is very important for business quality prospective. It helps to leave your phone systems or equipment forget without any second thought. It helps to work from any corner of the world without any dependency of IT which was a big concern for organization,. Thats all for now and once again Zoiper will go high ,I can tell you. Pros What i really like is the way it helps the 21st business who are experiencing critical time across the globe due to Covid 19 epidemic, which compelled people to lock down at home but help your employer at work. I feel like due to such wealthy and powerful tool or software like zoiper this has been possible for employee like us to deliver the best ,disregard small challenges at your new work desk at home.As 21century organization work across the globe as common thing but this software really helps to overcome the calling challenges, server,security,equipment etc and most importantly it deliver absolute security to connect across the globe in the same way a secure connection provided at your organization desk for business for which organization spends millions and billions ,using phone systems , record calls for quality,monitoring , individual lines extension etc.It make things so easy for a global business to survive with more determination which cannot be easily forgotten.I think it took all the pain a business was striving for to fulfill the needs of one's organization .It feels amazing to explore such softwares more and more. Cons It's only two weeks I am using this software and their is lot to explore .only thing I could say it's amazing however my personal feeling about this software is I think The FAQ section needs to be looked into .few more details would be more helpful to use by a newcommer Review Source VR Verified Reviewer Head of IT Department Civil Engineering Used the software for: 6-12 months ### "Great and simple Soft SIP Client" December 6, 2018 5.0 Simple, affordable and great SIP solution that allows end users to grow. Pros It was always hard task to grow customer care center in the moment of scaling. Application integration with SIP clients always required additional knowledge and expertise for this kind of integration problems. Moreover, having proprietary SIP clients, that are limited by number of sessions or updates were nightmare. Having ZoIPer makes this growth easier. You can use free SIP client and set up by your self very complex SIP based centers without any payments. Of course, it is very integrable and intuitive for end users. It is supported on different operative systems, even on mobile platforms, allowing completely new set of functionalities for end user, in my case contact center. Cons Design is not something that ZoIPer can be proud of. Application looks as a legacy form '90s. I believe that some good improvements could be implemented from this point of view. Review Source MS Muhammad S. IT CO Ordinator Information Technology and Services Used the software for: 1-2 years ### "VoIPer" September 28, 2018 4.0 Its very good application and has good voice quality. except the licence usage policy everything is awesome Pros This VoIP application has all the options one can think about for a VoIP phone. It has both Desktop and mobile application available. You can transfer a call you someone you want without disconnecting a call and can mute the caller too. It also support mute and call disconnection button of headset. Using the free version you can't use all feature but entertain every single call you get. You can also setup a conference call and invite people in your conference. You can use zoiper Chrome extension to dial right from your browser. Cons It is user profile based, so if the user lock his computer with zoiper ON and another user login to the same computer, the new user zoiper doesn't work. it has Limited number of license usage. If you need to reinstall the OS or upgrade the hardware you need to be careful because you can revoke its license only thrice and after third usage you have to buy new one. Review Source AP Anelle P. Cs agent Management Consulting Used the software for: 1-2 years ### "Zoiper is awesome " March 19, 2024 5.0 Pros Zoiper is an excellent tool for people like me working from home, that usually needs to have 2 to 3 lines opens for CS Cons Sometimes has a glitch when you first open the app. But you can fix it by closing the app forced or changing your status Review Source RR Remo R. Operational Team Leader Food & Beverages Used the software for: 2+ years ### "Need improved" November 1, 2022 2.0 Pros The App is good but need to be improved the most Cons The updates are missing and the quality as well Review Source Nathaly H. Quality Control Manager Telecommunications Used the software for: 1-2 years ### "Nathaly ZoiPer" October 3, 2018 5.0 I use this sofward basically daily for my work. Pros easy handling, simple interface, you can make audio and image changes in a very simple way, by changing the IP or proxy ports allows you to do it in a quick way. Cons that somehow when the computers are suddenly restarted either by disconnecting the power, it easily loses the ip or the domains. Review Source Usman S. Technical Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "My Review" April 1, 2022 5.0 Pros Zoiper is a VoIP service provider tool. Who makes it easier to connect with people via phone, video, mail, text, etc. Cons Zoiper is a Good tool no cons are detected while using. Review Source VR Verified Reviewer Analista de soporte informático Used the software for: 6-12 months ### "Simple to use, configure and store contacts." May 27, 2018 5.0 By testing it I was able to establish a clear opinion for its purchase and deployment in a free platform network for use in a health call center system Pros The similarity of its interface to a real phone and its dark solos, which do not hit the eye. I also like how easy it is to store a list of contacts in the Cons What I like the least is that many basic functions such as transfer are not included in the trial and can not evaluate their use Review Source VR Verified Reviewer Work at home Used the software for: 6-12 months ### "Ease of use, easy acess to complete your job at had " May 14, 2018 4.0 Great for first-time users of a dialer, ease of access to be able to complete your task at hand in a timely manner Pros How you can change the setting to where the dialer is always showing on top allowing you to have easy access to the dialer Cons How difficult it was to connect my headset to it for some reason the setting id selection would change back to default on their own Review Source JL Justin L. IT Manager Telecommunications Used the software for: 2+ years ### "Best Softphone" March 14, 2019 5.0 Pros Free version doesn't have any drawbacks. The ability to test whether the headset is working in the software is fantastic. Cons It would be nice to be able to add multiple accounts in Zoiper 5 without paying. Other than that nothing. It works great. Review Source SC Sachin C. Engineer Management Consulting Used the software for: 1-2 years ### "A good soft-phone service ready to be installed in minutes." April 6, 2018 5.0 Pros 1) Its simple and easy to install. The audio and Video quality can be managed easily according to your network capability. 2) Works best on all the OS, which is the perfect thing to have if you have a test environment setup on multiple OS. Cons 1) Interface could have been better. Its not very user friendly even for the latest build. 2) When unable to register the phone, it should throw more vivid errors than it does right now, if that's possible. It just helps customers know where are they going wrong and can quickly made amends. Review Source dK david K. agent Electrical/Electronic Manufacturing Used the software for: 2+ years ### "does what i need it to" August 6, 2019 5.0 Pros We use this along with VICIdial, Ive never had any issues Cons I had to have our tech setup VICI to work with this. Not a bad thing, I'm just not a tech Review Source TY Travis Y. Customer Service Telecommunications Used the software for: 1-2 years ### "A Call Center's Best Friend" August 4, 2018 5.0 ZoiPer allows our company to manage multiple phone lines and queues efficiently Pros ZoiPer is perfect for managing a call center in that enables the easy and efficient solutions for inbound and outbound calls. Cons The technicality of how ZoiPer works and to set up likely requires a technician or IT resouurce Review Source JM Jonathan M. I.T. Administrator Legal Services Used the software for: 6-12 months ### "Zoiper is a flexible and easy to use SoftPhone solution" November 6, 2020 5.0 Zoiper has let us weather the lockdown with little to no hassle by being simple enough for anyone to use and flexible enough for employees to continue answering calls wherever they are. Pros Zoiper enables remote employees to maintain full connection with the VOIP system with just their home computer and a basic headset. Cons Features like Conference Calling and Warm Transfers are locked behind a paywall, which is understandable but adds to the cost per user. Review Source SJ Scott J. CEO Information Technology and Services Used the software for: 6-12 months ### "Awesome VoIP client" November 7, 2018 5.0 I got this so i could hear my work phone ring when i was on my noise canceling headphones that are attached to my cell phone and it has worked great. Pros this is an awesome VoIP client. It has features galore. I use it with my work's Cisco phone system in the office on my Android phone. Call clarity is superb and it functions flawlessly. Cons It is a little pricey for the pro version in my opinion but it is high quality software. It would be more worthwhile if 1 license would work for both the android client and the client on the computer then i would go for the pro version. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.