Who Uses This Software?

Rocketspark is a website builder that makes it easy for anyone to build a great looking website or online shop and keep it updated with fresh content. Great for small businesses and graphic designers.


Average Ratings

68 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Rocketspark
  • www.rocketspark.com/
  • Founded 2009
  • New Zealand

About Rocketspark

Build your own website without any technical or design skills. You can edit everything about our beautiful templates including fonts, colours, layout, pictures and text. Graphic designers can design and launch beautiful websites without writing any code and your clients will love how easily they can edit their own content. Rocketspark is also an ecommerce website builder that gives you all the tools you need to create and run a beautiful ecommerce website.


Rocketspark Features

  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

Rocketspark Reviews Recently Reviewed!


Really good software - I've found it very easy to use.

Jun 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Seems to be very customisable and flexible - Really good software - I've found it very easy to use.

Cons: Few minor things - when doing photo galleries you don't have the option to choose total number of photos - so if you've only got 10 photos you get blank spots in the grid

After working for years on a Wordpress website I can't believe how easy Rocketspark is.

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the best customer service I've ever experienced. As soon as I have a query it gets resolved. Other platforms have a lot to learn from them. Easy of use, even for a complete novice. Really affordable as well and compatible with a lot of other platforms we have been using and wanted to remain with.

Cons: Nothing at this stage. As I said above, this program is so easy to use. After having had a Wordpress website designed for us by a design agency we feel like we can finally be in control.

Overall: Piece of mind, the ability to be creative and great customer service from their team. Also, a very well resourced help section.

Fabulous.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, easy to understand and do it all yourself. If help is ever needed it is always provided promptly.

Cons: Can't think of anything at this present time, I have enjoyed using rocketspark and haven't had any problems so far.

I had never constructed my own website before, but using Rocketspark made it so easy! Love it!

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Great choice of premade template layouts. I had no trouble designing my site. Everything was laid out in an easy to use program.

Cons: I don't have anything bad to say about this software program. I love everything about Rocketspark!

Rocketspark are Fantastic - would recommend

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Dashboard - very easy to use and can link in Facebook. Easy to edit, add ... so simple.
I have set up 2 websites via Rockespark and have found the whole experience very easy.

Overall: I was able to set up 2 fantastic website very easily. Updating is a breeze. We are getting orders and jobs in. All very positive.

Such a great platform to use, lots of help, and stunning templates!

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software was very easy to maneuver. It had very visually pleasing templates, but also gave you the freedom to customize them to your brand. It was very easy to navigate and had opportunities for great plug ins. The Rocketspark team was always quick to respond to my (many) questions and give the best design feedback. Such an amazing product and we have been so lucky to have our event use this design platform. Lots of compliments from our guest already!

Cons: There was a little trouble adjusting the sizes of items, like the logos and the videos, but nothing too major.

Easy to use

Jan 04, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I find the programme easy to use and the results look attractive. Also, easy to make changes to copy and images. The pricing is good at this stage. I can't think of anything else to write to fill in the minimum number of characters.

Cons: I would like to be able to change to format to suit the needs of my food website. I need for my readers to be able to print out a single recipe without having to print out the whole blog. On other food websites and the one I had before there was an option to be able to print each recipe.I readers can't print out then they won't return to the website.

Vendor Response

by Rocketspark on January 18, 2018

Hi Jan, thanks for your review. I have added your suggestion as a feature request for the team here at Rocketspark to consider. A workaround you could use if you had copies of your recipes on file is save them as separate PDF files and add a file upload block below each of your recipes on your blog that contains multiple recipes. That way visitors could print each recipe separately.

Love you guys always helpful and best of all you don't make me feel like an idiot when I can't get i

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and very good backup service when you do strike a problem. Photos easy to work with, i have added my own business and the motorcycle group I belong to and am passionate about to Rocketspark. Been with you a while now.

Vendor Response

by Rocketspark on January 18, 2018

Hi Chris, thanks for your review!

Rocket Spark is a great, easy to use template webdesign platform. Good Bang for your buck.

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to change elements and design pages, in the template structures, simple and effective. The support is self explanatory and understandable.

Cons: Layouts are limited and the connectivity with other apps or software is sometimes limited. Image management needs attention, specifically the resizing functions.

Overall: Higher online engagement and calls to action through activities.

Vendor Response

by Rocketspark on January 18, 2018

Hi there, thanks for your review!

very easy to use & great support

Oct 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the software was very easy to use there was great support. inexpensive cost every month. would recommend it to any small business

Overall: software was very easy to use

Vendor Response

by Rocketspark on January 18, 2018

Hi Amannda, thanks for your review!

Terrific!

Oct 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, great customer service, modern up-to date look, price - I looked at heaps of others but these guys came out best in all respects. I also love that its almost Australian!

Vendor Response

by Rocketspark on January 18, 2018

Hi Liz, thanks for your review!

The Rocketspark software has made my goal of setting up my own website achievable. So simple to use.

Oct 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Not being very tech savvy, I have found the simplicity of using this software fantastic. The product offers some great features and the functionality is easy to follow. I have found my whole experience with Rocketspark to be very high quality, from the software package itself and what it presents to the fantastic customer support of the team. There are regular updates to the software which means you have the ability to continually upgrade your site. The analytical part of the software is also very helpful and easy to follow to keep you updated with how your site is performing etc. What you get is great value for money.

Overall: The simplicity of use is the main benefit for me.

Vendor Response

by Rocketspark on January 18, 2018

Hi Margaret, thanks for your feedback!

Straightforward to use and customer service was excellent.

Oct 06, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It's basic and easy to navigate. The templates are good and I like the design. I like the team and have had many questions answered quickly and helpful.

Cons: I'd like more functions such as: drop down, use of multiple sites without 2 log ins, and with my private site, when a client signs up to create an account then they get an automatic email saying it's been approved.

Vendor Response

by Rocketspark on January 18, 2018

Hi Holly, thanks for your feedback, I've added it as a feature request.

Rocketspark has proved incredible easy to use.Any questions or problems have been answered promptly.

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like the most about the Rocketspark platform is the ease of it and the incredible service provided.

Cons: Hidden products do not work that well. They till show up and when consumers click on them it just says Product Unavailable.

Vendor Response

by Rocketspark on January 18, 2018

Hi Sandra, this shouldn't be possible. Please get in touch with us and we can investigate this with you to diagnose what's happening if it's still an issue. The likely cause is a direct link from a button or text link on your site to a hidden product that you have access to when logged in but your visitors don't. Hidden products will not show in the /shop/ area for visitors. Only if there's a direct link to that page will they see the Product Unavailable notice.

Has been so easy all the way through. Even when I had a problem the service people fixed it

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use and ability to have things just as you want them to be. was able to find great background picture and update the site with no issues at all

Overall: Great website that I was able to build myself

Vendor Response

by Rocketspark on January 18, 2018

Hi William, thanks for your review!

easy

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love this software it's easy to use, and getting help makes it even easier. Being able to load and add, change gives it a point of difference to other websites I've had.

Overall: better business practices, and more clients that remain loyal and happy with my product.

Vendor Response

by Rocketspark on January 18, 2018

Hi Steve, thanks for taking the time to leave us a review!

Overall our experience has been a positive one, easy to get started and great support when needed

Sep 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to follow templates, instructions, and readily available help made it easy to set up the website ourselves without needing to employ a designer or developer. Also the SEO information was really good too. We already knew a lot of this, but had worked long and hard to learn it, so it is great to see it provided.

We like that Rocket Spark is a local company, are so available and prompt in replying to us when we contact them, and are constantly looking to develop and fine tune their software.

Cons: The software covers all the basics for an online shop, but lacks some of the features offered by some other providers of online shopping sites. We have contacted Rocket Spark about a couple of these issues and potential additions to our website and have been assured they will be considering them for future development.

Online sales data is collected and provided, but can inaccurate as sales figures are calculated based on orders being placed, not payment being received. This also means that if an order is refunded the figure cannot be removed for the total either. There is no method to keep track of sales figures for unpaid direct credit orders, or refunded orders, as the unpaid orders and abandoned baskets category does not capture these.

There is also no ability to up-sell just prior or at check out.

Overall: We had our old website for 10 years, and it was no longer capable of doing many of the things we wanted to be able to do, to keep up with developments in online retail, and the direction we were wanting to head. In particular at the time of moving, our old website was not a secure site and could not be optimised for mobiles.... Both of these Rocket Spark offered.... and they were recommended and they were local :)

Vendor Response

by Rocketspark on January 18, 2018

HI Linda, thanks for your review! With the new version of Rocketspark ecommerce we launched recently, we have made some improvements in this area and we have more in the pipeline for better visibility of unpaid orders, refunded orders etc. Please keep the feedback coming. We have invested significantly into Rocketspark ecommerce in the last 6 months and some major new features have been launched but there is even more to come.

So easy to create such a high quality website

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: So many templates to chose from as so easy to update and make changes even for someone with no experience in creating a website

Overall: I created an online store which I have since sold but it grew to be a national brand in less than 12 months and Rocketspark helped me to do that.

Vendor Response

by Rocketspark on January 18, 2018

Hi Kirsty, thanks for your feedback!

Everything is so easy. I don't have to worry about wordpress or plug ins.

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I can change the website design with one click of a button for headings, colours or theme. The Rocketspark team are always on hand if I have an issue with anything.

Cons: I really don't have anything negative to say about this software. I think just making it easy to turn off the little red lights that flag what you haven't done which is annoying if you have organised your own email system.

Vendor Response

by Rocketspark on January 18, 2018

Hi Norie, Thanks for your feedback about the dashboard design. We're hoping to redesign this in 2018, so any other feedback you can give us would be a big help. Thanks for your review.

I am thrilled working with Rocketspark to finally have a website, the process has been smooth

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly templates have made the process easier than expected, I look forward to exploring how I can help others set up their sites

Cons: Mobile Ap needs work to size images, once this is done I will be happy with final outcome
I understand this is not an easy one size fits all system

Vendor Response

by Rocketspark on January 18, 2018

Hi Rob, thanks for the feedback!

Designed our website with ease with their choice of templates, great assistance when needed.

Aug 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use, to add/change and review. looks really good, which is so important! Was able to choose the most appropriate template and go from there.

Vendor Response

by Rocketspark on January 18, 2018

Hi Heidi, thanks for that review!

I'm a big fan!

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Love how easy it is to build and edit your own website! This box shouldn't be 100 characters minimum too hard to think of any more to say, ha ha!

Cons: Wish I could edit photos a bit more, sizing images or fitting them in the frame is a bit quirky at times.

Overall: Simplicity!

Vendor Response

by Rocketspark on January 18, 2018

Hi Kelly, thanks for your feedback.

Impressive results and easy to use, advice is given quickly and proactively. Brilliant!!

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: For the beginner, this software is intuitive to navigate and use . I really appreciate that I can get useful advice and support promptly as well as well-written instructions. I love that I don't have to code anything and can get a sense of what my website will look like as I build it. The guide book on setting up an online store was really helpful too. The page building is simple and I like the 'blocks' that allow me to alter and add information and images easily.

Cons: Nothing really. It seems to be working well for me. The only minor thing is that the need for pre-decided postage costs meant I had to have 'catalogue only' . It's not a big deal though and has not been a problem.

Overall: I have been able to get more people to see my work which is great!!

Vendor Response

by Rocketspark on January 18, 2018

Hi Helen, thanks for your feedback. We'll take your feedback about shipping options into consideration.

Enjoyed the ease of use over the time while using Rocketspark

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use, I can easily make changes to the design and content I want to be displayed on the website. it has some useful tools to really give that professional touch to my website.

Cons: Everything is great, a few changes to customise the layout a bit more would be great, otherwise no complaints.

Vendor Response

by Rocketspark on January 18, 2018

Hi Sam, thanks for the feedback about layout customisation. We launched some more design customisation options since you left this review and we're constantly working on new features so keep the feedback coming!

Excellent product and excellent support

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I found this product very easy to use, backed up by the comprehensive Help available. I like the way the design structure works too - makes it easy to customise.

Overall: The speed with which I could design and launch my website, and the totally professional look I got from using RocketSpark

Vendor Response

by Rocketspark on January 18, 2018

Hi Sue, thanks for your feedback!

Really quick and easy to use. Excellent customer service!

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Design features and layouts. I love experimenting and updating content which is super easy. It means I am on top of my website and it doesn't date.

Overall: internet presence. it's your calling card in the 21st century.

Vendor Response

by Rocketspark on January 18, 2018

Hi Shahnaz, thanks for your feedback!

Overall it has been a good experience with the customer service a standout.

Jul 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The build features are easy to use once you get to know them. The customer service is really good as well.

Cons: The limit of 400 items for a store unless you pay more. Small businesses such as myself have many smaller items but cant justify the higher cost of the website when starting out. Also there are some limitations to build characteristics such as being able to create an upload form for people to upload artwork for a print business such as mine.

Vendor Response

by Rocketspark on January 18, 2018

Hi Tim, thanks for your feedback. We'll definitely take those things into consideration.

Recommend to anyone who wants the freedom of creating and editing their own website

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that I can edit my own website at any time, without having to ring a company to make the changes for me. Great when we want to add new photos or deals on our website. I like that the website was quite simple to set up even through we had never done it before. Rocketspark are always helpful when I have enquiries and have friendly staff to talk to if I ever have any questions. Also it's very easy to contact them via the online messaging system.

Cons: We would love the option of drop down menus as we have lots of sub-categories that we would like to have a page dedicated to.

Overall: Ability to create and edit a website without having IT skills or previous experience.

Vendor Response

by Rocketspark on January 18, 2018

Hi Emma, thanks for your feedback!

Rocketspark has been so good - I've recommended it to heaps of people!

Jul 03, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: ease of use and clear instructions; appealing visual layouts; wide variety of templates; Help articles are amazing!

Vendor Response

by Rocketspark on January 18, 2018

Hi Craig, thanks for your review!

The website builder I can find!

Jul 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The flexibility and ease of use. The designs look great and the ability to customise pages is very useful. Also the links with social media are very important these days.

Cons: There's really not much I can think of. It's minor to the point of not being an issue for me, but although I believe page optimisation (speed) is built in, if you perform page checks through Google analytics it suggests further optimisation. I've never bothered following this up as it doesn't seem to be a problem!!!

Overall: The ability to showcase our business to the world.

Vendor Response

by Rocketspark on January 18, 2018

Hi Andrew, thanks for your feedback. We are working on some page speed improvements right at the moment, so keep an eye on your inbox for a feature announcement soon.

Fabulous!! Fantastic!! So easy to use!!

Jul 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is so easy to use and set up was so quick. It is intuitive and has many great features. Template choice are diverse. Takes no time at all to go in and make changes and it is live straight away

Cons: I want to set up and open a shop to sell digital products but as yet you don't have this feature. Please add it soon :)

Overall: quick, and so easy to use.

Vendor Response

by Rocketspark on January 18, 2018

Hi Lynne, thanks for your feedback. I have added your digital products suggestion as a vote for digital products with our team.

It's ease of use and upload of photos is brilliant, updating email accounts bad.

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's ease of use and flexibility is great. I mostly find if I have an idea it is doable. Its ease of use across a range of screens is also brilliant.

Cons: No problem with software. Changing email accounts has been the area we have experienced the most problems.

Overall: See above.

Vendor Response

by Rocketspark on January 18, 2018

Hi Ave, thanks for your review.

Very good

Jun 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to use, Everything looks great, get great feedback from our members who use this on there mobile phones

Cons: Can't paste a lot of data in at once when entering data into a table - everything as to be enter a cell at a time

Vendor Response

by Rocketspark on January 18, 2018

Hi Keith, thanks for your feedback!

Easy, professional - thrilled with the result.

Jun 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I loved being able to build my own website - great achievement! But also knowing there was fast, professional and patient help only a click away was fantastic. My technical skills are pretty limited but I found everything very easy to use and understand. Thrilled with my website!

Vendor Response

by Rocketspark on January 18, 2018

Hi Nicki, thanks for your feedback!

Love the Website and they are such great people to deal with - Highly recommend!!!

Jun 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of setting up the website was super simple and the communication if you have any questions or problems is wonderful. Love the different template options too. Love the ease of contacting Rocketspark and they are very quick to respond. - Highly Recommend!!

Cons: I do have a couple of issues with the shop in that you can't download forms/purchase orders and layout options are a bit limited. I am hoping this changes overtime.

Vendor Response

by Rocketspark on January 18, 2018

Hi Fiona, thanks for that feedback. I have added it as a feature request to better handle order forms and purchase orders.

Great resource for experts and novices. Easy to learn and help a phone call away

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Preset templates make it so much easier to get a good look without too much effort. Help is available when there is a problem. Selection of colours and shapes for buttons etc are great.

Cons: Would like to see the addition of local computer fonts if possible.

Overall: Got a great web site up with relative ease and I can share material that previously had to be posted and sent on DVD. Also getting more hits as a result of a good product. Have more pride in the look of our site.

Vendor Response

by Rocketspark on January 18, 2018

Hi Dan, thanks for your feedback. What are the specific fonts you would like to see? We could look at adding these in or at least list it as a feature request. Computer fonts vary from computer to computer, so that's why we use Typekit and other font platforms to make sure all visitors to the website can view them. But if we knew of specific fonts you'd like to see we could look to add those in.

Very Considerate

Jun 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great to use with having the support behind you that know your wants
The Rocketspark people understand your vision & needs

Overall: Providing a platform for likeminded people & businesses to use & doing the will of our Lord

Vendor Response

by Rocketspark on January 18, 2018

Hi Pete, thanks for your review!

I have been using Rocket Spark for two years and I am convinced this was the best choice for me.

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and can easily be kept up-to-date. I find the software intuitive and there are no special coding skills required for what I would like to do with it. I like the drag and drop approach and the fact that you can view the final layout before publishing. It is good to have Google Analytics embedded as well as the other social media links such as Twitter and Facebook. I have found the support system very helpful and responsive. The mobile version works very well and enables me to show people the site when I am mobile.

Overall: It is easy to manage, doesn't take up much of my time and it produces great results.

Vendor Response

by Rocketspark on January 18, 2018

Hi Chris, thanks for your feedback!

Great and easy to use website builder

Jun 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Love the ease of use, as a new user the software was great to learn and create from start. Definitely would recommend to anyone starting out and looking at a website.

Cons: Font inability to change across the different pages (headings will be same font across all the pages)

Overall: Easy to use and get live website quickly without any issues

Vendor Response

by Rocketspark on July 19, 2017

Hi Stacey, Thanks for your review. We really appreciate it. Regarding font control on a page by page basis, this is possible using our stack-specific design functionality. The font of all headings and text can be edited on a stack by stack basis, meaning even more design control than just on a page by page basis. Here's our help guide for setting that up here: https://support.rocketspark.com/hc/en-us/articles/115010439868-Stack-Specific-Styling . This can also be done with feature area text by changing the feature area font selection to be specific to that page only. Please let us know if we can help with what you're needing to do regarding fonts.

Easy to use web site and good customer service both technical and accounts-wise

Jun 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, intuitive website building software. Good set of templates to utilise and also good information as to what template suits what type of Business/ Website

Cons: Web optimization information is not easy to get, also adds extra cost.
Used search optimization steps in program and didn't help at all

Overall: good way to set up a website

Vendor Response

by Rocketspark on January 18, 2018

Hi Peter, thanks for your feedback. I have added your feedback about the difficulty with search engine optimisation as a feature request. This is a complex subject that many people spend thousands of dollars a month to experts to sort out for them but it would be great if we could do more to streamline this for people.

Great product to use. Easy to access support and very helpful in resolving problems.

Jun 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like is the ability to select a template that suits the business as a starting point and then easily add text and pictures to create a website that looks professional without needing to learn wordpress or other code.

Cons: I haven't figured out yet how to get the order right when adding text blocks and pictures to show correctly when using in the mobile version.

Overall: Gives an online presence that can easily be integrated with other social media and updated regularly.

Vendor Response

by Rocketspark on January 18, 2018

Hi Kate, thanks for your feedback. We have a great explanation of how blocks translate on mobile layout in our help centre. Just click the blue get help button to get started.

Brilliant! Great customer service (quick response), ease of use and awesome tools!

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use and professional look. Love that its NZ owned and customer service is on point- had a small delay with email change over and the team were quick to amend this!

Cons: Only thing I would say would be that the webmail could be a little more updated and easier to use- more functions? But not a major for me as it still works great.

Overall: I have already recommended to a friend who owns a marketing business and is currently researching what you offer.
Ease of use and great end result!

Vendor Response

by Rocketspark on January 18, 2018

Hi Elicia, thanks for your feedback. I would be interested to know what webmail features you would like to see. Please let us know and we can consider it as a new feature.

My overall experience has been a very positive one and would recommend

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, most aspects of web design and functionality have already been thought of, photo re-sizing, Special mention to Dave Micklewood in support he is brilliant and very helpful.

Cons: There are some small functionality/enhancement issues that could be added

Overall: A great functioning website at a sensible cost

Vendor Response

by Rocketspark on January 18, 2018

Hi Damian, thanks for your review!

The easiest and quickest website template software around

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Everything, it's easy to use, it's easy to navigate, it's easy to move domains across. I love it, there is so much content available and so many ways you can design the page, it's fab!

Overall: Absolute ease of use in every aspect.

Vendor Response

by Rocketspark on January 18, 2018

Hi Kim, thanks for your review!

Super easy

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Right from the start I really enjoying building my website with Rocketspark. It was so easy and only took a few days and that includes a shop. The multiple payment gateways has improved my sales and the excellent SEO has helped my Google ranking. They are also really quick to get back to me with any issues I might have with great advise, and the tips you receive really help create a professional website. Thanks Rocketspark for creating such a great product.

Vendor Response

by Rocketspark on January 18, 2018

Hi Bridget, thanks for the feedback!

Well supported and trouble free.

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Software is easy to manipulate to get the look and feel you need, we have morphed our brand over the last three years and therefore ease of change was important.

Cons: Some extra options would be nice, sometimes the number of boxes for data does not sit the application purposes that we are looking for.

Overall: ability to quickly change the site when new products need to be added.

Vendor Response

by Rocketspark on January 18, 2018

Hi Andy, thanks for your review. We are constantly launching new features and improvements so keep the feedback coming! Thanks.

These guys are great!

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, even for someone who doesn't much like computers! Good price. Easy to set up with the help of the RocketSpark team.

Vendor Response

by Rocketspark on January 18, 2018

Hi Sarah, thanks for your review!

I have been using Rocketspark for about 6 months and I have been very happy with my site and service

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very easy to set up my site and to add different things like videos and apps to the site.

The quick and efficient access to help from the rocketspark team is key as well.

Overall: I am self employed so this software makes it very easy for a one-man team to set up and look after without any issue.

Vendor Response

by Rocketspark on January 18, 2018

Hi Sean, thanks for that review!

An absolute pleasure to deal with

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, very easy to setup and the help files are very informative, step by step guide and a customer service team that are brilliant.

Cons: Would like to see that customers could leave reviews on each of the products i have listed, images that are are they the same size on my PC, however when online (PC) they are a different size, however they are fine on phones, tablets, etc

Vendor Response

by Rocketspark on January 18, 2018

Hi Paul, thanks for your feedback. Regarding leaving reviews on products, I have added that as a feature request with our team.

Easy, friendly and a brilliant experience

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. The drag and drop and simple (yet powerful) menu, makes for a perfect web builder. Thanks.

Vendor Response

by Rocketspark on January 18, 2018

Hi Kate, thanks for your feedback!

Extremely helpful.Any questions are answered promptly. Give you ideas,steps/links to improve .

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Images are taken care of. Easy to manage. Good platform.Kept upto date. Good links with social media and trending ideas. Great value for money. NZ based.It was a perfect way to start a new website with their trial process.I was even fortunate enough to extend the trial until I was sure I was ready. Great expertise team to guide and help you with anything to do with this particular software.Easy to manage and use. Good selection of templates and you have the ability to change any part of the website admin at any time. Good checkout process which links to direct payment system. Great to have the editing and preview available.Links with SEO (and Google). Available search function which I did not have in my previous website. Ability to manage and design banners,slides ,pages,

Cons: Perhaps an easier/clearer comments section on the checkout process as customers don't see it and email me their preferences/messages for cards etc. Currently I get them to place any extra information in the shipping information box near checkout.This is mentioned on my website but they still don't see it!.

Overall: Easy to use. Able to keep up with current trends. Can be changed at anytime with many options. Good checkout process.Direct links with social media , payment systems etc. Can be personalised.

Vendor Response

by Rocketspark on January 18, 2018

Hi Leanne, late last year we released a new version of Rocketspark ecommerce with a completely redesigned ecommerce checkout experience for buyers. Hopefully you like the improvement and thanks for leaving your review.

Quick and easy service to get a website online fast.

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's just so intuitive and easy to use. In addition to the great software is a highly responsive support team who have always been able to solve any issue I have been faced with.

Cons: For what Rocketspark is aiming to achieve, I can't think of anything I dislike. They may consider going for a 'plus' version where the templates are much more advanced.

Overall: It enabled me to easily articulate my business online.

Vendor Response

by Rocketspark on July 19, 2017

Hi James, thanks for your review! We recently added a lot more design control with Rocketspark as well as some new templates. If there's any specific design elements you're wanting to change but can't, please let us know and we can consider them as part of our feature roadmap.

Recommend you to people who ask

Jun 13, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy to use, fast to edit and support is always close at hand. Its great that you take care of domain names etc too in the package.

Cons: There is no option for the Coupon codes to only work on a specific Category, instead its a blanket. This has made promotions extremely hard and time consuming for us, and whenever we recommend your site to people and they ask its an immediate turn off that it doesnt have this function like other sites such as Shopify and Big Cartel have. Its the main reason we have looked to change providers.

Vendor Response

by Rocketspark on January 18, 2018

Hi Julie, I think you've already been using the new features but since you left this review, it is now possible to specify coupons and promotions to apply to a specific category.

Many Pros, one important Con.

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great toolbox, continuous improvements, very accessible and approachable and helpful team. No pre-knowledge required. Good functionality, for a wide range of purposes.

Cons: Only downside: Once Rocketspark, always Rocketspark, as the platform is not in a common shared format. If you don't mind that, go ahead.

Overall: Great help for the startup for my business. I did not need any help apart from occasional help from you. Very intuitive.

Vendor Response

by Rocketspark on January 18, 2018

Hi Matthias, thanks for your feedback. The good thing is that the advantages of ease of use with Rocketspark outweigh any benefits of using a more technical platform that is open source. We work hard to ensure a high standard of customer satisfaction, so customers don't want to go elsewhere. At time of writing this review, our customer satisfaction for our support team's replies is sitting at 98%.

I've loved having Rocketspark for my website, always someone to help and its so easy.

Jun 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use, it's great to be able to design and maintain my own website and make whatever changes I need quickly without hiring someone to do it for me.

Vendor Response

by Rocketspark on January 18, 2018

Hi Kelly, thanks for that review!

Enjoyable Design Functionality

Jun 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Being able to upload material with ease, and having some good tools to personalise the look and feel of the site.

Cons: There have been a few looks I haven't been able to nail, but in most cases I have found a work-around that I've come to enjoy. Will look forward to new features as they are added. Thank you! I had a few problems with the initial set up - mainly due to changing our preference of web addresses - we had 2 and wanted to make the secondary address the main address for the new site. Most issues due to my tech limitations, but the Rocketspark Team were great in getting me back on track. Much appreciated.

Overall: Being about to experiment with the features to achieve the look we wanted for our practice. As we operate in the design world we needed a site that reflected our personal style - previous attempts to translate this to website designers had been disappointing and frustrating.

Vendor Response

by Rocketspark on January 18, 2018

Hi Wendy, thanks for leaving your review.

My experience with Rocketspark has been nothing but positive.

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and idiot proof. Support has always been prompt and helpful. I would recommend Rocketspark to everyone.

Cons: Don't have any cons really. I suppose you could always be more competitive in design features and prices, but I'm only saying this to fill out the words needed to submit this review.

Vendor Response

by Rocketspark on January 18, 2018

Hi Neil, thanks for your review!

Rocketspark have been great to deal with and the platform is easy to use

Jun 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: its easy to use, quick to make changes, the dashboard is easy to understand and the customer service team is very helpful.

Cons: I would like my shopping page to be more contemporary, it is limited at the moment with what I can add to it.

Vendor Response

by Rocketspark on January 18, 2018

Hi Cassie, thanks for that feedback. Recently launched some exciting new ecommerce features and part of that was a completely redesigned checkout journey. Please keep sending us feedback via your dashboard of features and design flexibility you would love to see and we'll take it onboard to help shape our feature roadmap.

Best Website Building Software Ive ever seen !

Jun 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use, websites look fantastic and the best online help you could possible wish for. It made getting my company online quick and easy resulting in a professional website which increased our revenue.

Cons: Theres absolutely nothing I don't like about this software. I haven't encountered anything negative to date

Vendor Response

by Rocketspark on January 18, 2018

Hi Heather, thanks for your review!

friendly and helpful staff ...proactive. Smart looking website and easy to use for building DIY

Jun 10, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The support is good. I like the way the i can build my own website with your support. The feeds to my social media is great. Customers report the website is easy to browse.
In general this is very good and reliable software so well done guys and thank you.

Cons: I don't like the check-out of my shop. Current configurations are confusing to customers. I don't think long term having to use only one drop down for customers to state where they are from and what area delivery is for will be sufficient. Also not even being able to change the wording on that drop down to indicate delivery instead of country is a little frustrating. Overall customer feed back is its clumsy and difficult to understand.
When a customer has a purchase in their basket and wants to go back to the store, it returns right back to the start of the shop not where they left off. This makes shopping for multiple items a longer process then need be for the customer. Thank you for the opportunity to advise and review.

Vendor Response

by Rocketspark on January 18, 2018

Hi Karl, thanks for your feedback. We recently launched a completely redesigned ecommerce checkout experience for your buyers. Regarding the shipping drop down, this is also on our radar as something that can be improved.

So incredibly easy to use

Jun 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is so incredibly easy to use and I can make changes to my site so quickly. My IT friend said I would hate WordPress if I ever had to use it because it is no where near as easy to use as this

Cons: When I develop a table in the site it doesn't look any good. When I type in www.rocketspark.com.au the Australian site login screen doesn't come up on Google.

Overall: Quick and easy

Vendor Response

by Rocketspark on July 18, 2017

Hi Jackie, we launched a new version of our text editor recently with improved table functionality. Please check it out and let us know if it's improved the experience for you.

As a novice, this was the only website of many that l tried that was exceptionally easy to create.

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can change anything l want when l want, l can alter the whole look of the website if l want with the click of a button, but best of all and the one thing l found much better than other website providers that l found was these guys really mean what they say when it comes to after sale service, they have gone far beyond my expectations. When l needed advice, layout support, technical support l found them very approachable and supportive. One thing that also makes them stand out is when your not tech savvy, they speak in normal peoples language, so that you actually understand what they are saying without feeling stupid. I can't say enough positives about this company, they are what they say when they say it, which is much more than the other companies who spouted the same notion but never delivered the after sales support. These guys (just ask they they will be there) so my experience thus far tells me. Cheers Karen (Buderim , Qld)

Cons: The sizing of banners l have to say is tricky, l had to mess around with resizing so many times, but small price to pay for a great website, but thats about my only complaint.

Vendor Response

by Rocketspark on January 18, 2018

Hi Karen, thanks for your feedback about the feature area editor. We are constantly on the look out for new features and improvements so we'll take that into consideration.

Excellent product, excellent company to deal with

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Rocketspark the system has one of the easiest and most fool-proof(!) website backends I've ever used. Very well thought out and easy to use.

Dealing with the Rocketspark the company is always a pleasure with friendly help and advice. Can't speak highly enough of them!

Vendor Response

by Rocketspark on January 18, 2018

Hi Jamie, thanks for taking the time to review us!

Couldn't recommend enough

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
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Pros: Ease of use

Cons: Fiddly to get the hang of but once you figure it out it's simple

Overall: I've had a wonderful experience using Rocketspark, once you get the hang of using the website it's super easy to set things up
For your own site and amend as and when you see fit.

Vendor Response

by Rocketspark on January 18, 2018

Hi Adam, thanks for leaving this review! Are there any specific aspects you found more difficult than others when you first tried Rocketspark? We're constantly working to improve our system, so any specifics you can give us would be much appreciated.

The only choice

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The perfect streamlined elegant website, ease of use fantastic and great add on features as needed. Customer support the best I have ever experienced.

Vendor Response

by Rocketspark on January 18, 2018

Hi Helen, thanks for that feedback, much appreciated!

I just love using Rocketspark.

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Rocketspark websites are beautiful. They allow me to create a sleek modern website for my clients and my clients find their new website easy to update - no coding needed! Their support team are amazing too, such a pleasure to work with.

Cons: I haven't come across any yet!

Overall: I just love using Rocketspark and my clients do too. It's a beautiful design platform and so easy to update. All of my clients are small businesses and they love how adaptable their website can be as their business grows. Their support team are amazing too - they consider no question to small and are always available to help. Thank you Rocketspark.

Recommendations to other buyers: Give it a go, you won't be disappointed.

Vendor Response

by Rocketspark on January 18, 2018

Hi Melanie, thanks for your review, please keep any feedback coming if you have any suggestions!

Rocketspark is amazing for designers and their clients

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The support is amazing, not that it's needed often as the templates work beautifully, are easy to use, customisable and have all the features my clients require.

Vendor Response

by Rocketspark on January 18, 2018

Hi Kate, thanks for your feedback!

Beautiful & Easy Websites!

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Modern functions

Cons: nothing

Overall: Easy to create beautiful websites. Great template selection, drag and drop, constantly improving ... Highly recommend!

Recommendations to other buyers: Excelllent integration with social media

Vendor Response

by Rocketspark on January 18, 2018

Hi Jamie, thanks for leaving a review!