# Rocketspark Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rocketspark the right Website Builder solution for you? Explore 193 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158722/Rocketspark/reviews --- Rocketspark 4.8 (193) [View alternatives](https://www.capterra.com/p/158722/Rocketspark/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rocketspark Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews JS John S CEORetail, 2 - 10 employeesUsed the software for: More than 2 years. “Excellent user experience and support makes this the best in class for designing and managing multiple websites.“ May 29, 2024 JS John S CEORetail, 2 - 10 employeesUsed the software for: More than 2 years. “The ecommerce platform is not as comprehensive as the biggest platforms“ May 29, 2024 DS Daniel S IT/Admin/YardieBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: 6-12 months. “The tools available to design all the buttons, text boxes, photos and more make a powerful combination for creating unique and elegant websites.“ October 16, 2022 HL Hayley L OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The only thing I think I wanted but couldn't get was a slideshow style gallery as a block within the body of the webpage rather than the header.“ August 15, 2022 KJ Karen J DirectorMusic, Self-employedUsed the software for: Less than 6 months. “The service team are superb!“ December 7, 2024 RP Robyn P Owner/ManagerHospitality, Self-employedUsed the software for: More than 2 years. “Photos were a bit tricky to set up on different landing pages“ December 6, 2022 DS Daniel S IT/Admin/YardieBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: 6-12 months. “We have two informational websites with Rocketspark and find them to be absolutely ideal with their easy to use controls, stylish layout and low pricing plans (additional features cost such as ecommerce but from what I've seen this is also very fairly priced).“ October 16, 2022 ST Sarah T General ManagerSporting Goods, 2 - 10 employeesUsed the software for: 6-12 months. “Confusing to start with because none of the tram had ever run an ecomm business before - let alone designed and setup a website!“ August 23, 2022 ## Showing most helpful reviews Showing 1-25 of 193 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bron A. Graphic Designer Design Used the software for: 1-2 years ### "Made in NZ, great for your business!" June 12, 2020 5.0 Designing a Rocketspark website for your business/service or brand is a no brainer, the system is very user friendly, and if you need help or advice it is easy to get. Pros I love that this product was developed by, and for New Zealand businesses and service providers. The templates are designed to be beautiful and function seamlessly, they can easily be modified to fit your brand aesthetic. Cons As always, businesses need to keep up with current trends. Rocketspark are very proactive with taking on board feedback from its customers to improve its service. Reason for choosing Rocketspark Simplicity of use, elegant design, sophisticated software, NZ made. Review Source HL Hayley L. Owner Hospitality Used the software for: Less than 6 months ### "Rocketspark made it easy to build a beautiful, functional website for my business" August 15, 2022 5.0 I'm so happy with my rocketspark website. It has immediately elevated the online image of our business and being in the accommodation industry; our online presence and user experience is incredibly important. The product and the team made it very easy to build a beautiful functional website that does exactly what it needs to. Pros Incredibly user friendly and intuitive for editing and creating the website, customer service has been exceptional with quick and helpful responses from the team for every query and integration with our booking platform was straightforward. Cons The only thing I think I wanted but couldn't get was a slideshow style gallery as a block within the body of the webpage rather than the header. I have come up with a alternative solution but would still love this feature if it could be built in. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Rocketspark There were more I just can't remember their names. Rocketspark was affordable, I liked the look of the templates and the listed integrations made it easy for me to decide this one would work for us. We needed something simple and the video that showed how to edit the software looked really easy. It was also really great being able to find/see a lot of information about building the website with rocketspark without having to give all my personal details. A lot of other products required you to sign up to something for more info which was just annoying when doing the first round of research on possible choices. I liked that I didn't have sales people chasing me and I was able to gather all the information needed to make my decision. Review Source KJ Karen J. Director Music Used the software for: Less than 6 months ### "A bit clumsy" December 7, 2024 3.0 I wanted to change the font colour and size of just one of my sentences in a text block. I couldnt work it out. In the end, i contacted rocket spark, and they made a video and sent instructions to chane it. I had to go in and use hyper text and change the actual colour code.i couldnt change the size ar all. It would have been good if this was more akin to changing font in word or something like this. The service team were great, very helpful, but the product itself, I find clumsy. Pros The service team are superb! They were really helpful and encouraging. Cons Having to use hyper text code to change font colour. Switched from [Weebly](https://www.capterra.com/p/246168/Weebly/) Weebly went out of business. K Review Source SC Santie C. Director Retail Used the software for: Less than 6 months ### "Santie Review" July 19, 2020 4.0 I really love this platform and mostly being that it is a NZ business. I have been receiving more online orders than with my previous Wordpress site and will soon be building a second website for my art. It is super easy to add products, create categories and tags. Love it. Just a few functions could make the experience even better. Pros It's easy to set up if you have a good understanding of Wordpress or similar templates. It's easier than wordpress and you don't have to download plugins. No spam through the contact which is great. Checkout is great with awesome gateway payments pages. Good notification on scheduled maintenance Cons There is no function for adding a sale price to a product. Customers like to see what they are saving. Promo coupons are great but only for newsletters where you can notify customers. An item on sale function with sale price function would be great. It would be good if an item was sold to not show the price, or have that as an option. Customers cannot open an account and go back into their order. When you create a category it doesn't name the category in the browser but some product code. It would be great if you could have a function to change the breadcrumbs to look nicer. So if I click on Fine art prints and want to share the link on my social pages it looks like this \[SENSITIVE CONTENT HIDDEN\] It would be nice if we could change the #category=15904 to fine-art-prints The only function where it does that is by creating a seperate page for each category and then inserting products into each page, but this is a very manual process. For Example I created a page for an exhibition titled small treasure and inserted products. The web link to this looks clean and readible: \[SENSITIVE CONTENT HIDDEN\] Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Rocketspark New Zealand owned I trialed both Shopify and Wix on different occasions and I definitely think Rocketspark is the most user friendly platform. Some people have said that ROcketspark has its limitations but I don't see that. Since I've been using their service we have already had great upgrades when we asked for suggestions. Review Source SM Scott M. CCO Online Media Used the software for: 1-2 years ### "Ranks with the best " July 22, 2022 5.0 Good to date. Support is good especially around launch time. Very patient :) Pros Flexible and easy to operate AND an NZ product which I like supporting. Cons I would like to see more flexibility with the blog stacks and a greater ability to categorise rather than just tag all the time...??? Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing Rocketspark I like to support NZ businesses and products first and formost. Review Source Amanda F. Ceo Marketing and Advertising Used the software for: 6-12 months ### "Rocketspark Rocks" August 13, 2019 5.0 As above, it’s an all round great product. I love the community they’ve built for their partners as well, so we can all work together to help each other. Pros The ease of use, and ability to be able to offer beautiful functional websites to everyone. I also think the support is next level amazing, they go above and beyond to help, and work with us to build more options Cons There is nothing that I don’t like, everything I need works! Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[WordPress](https://www.capterra.com/p/131687/WordPress/) Reason for choosing Rocketspark The fact that they are New Zealand based was a big factor, but once I started using them I couldn’t imagine using anyone else. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) I was recommended to them, and it all just worked. Review Source SC Shannon C. Confidence Coach Professional Training & Coaching Used the software for: 6-12 months ### "Easiest website I've ever created" June 13, 2020 5.0 Pros Rocketspark has been easy to use from the start. I was able to quickly create 3 websites for clients and have recently created a new website for myself. The support team have been amazing and every question or request is taken seriously. The development team are continually come up with new features and improvements - it's always fun to have a play around with new abilities on the sites. And with integrations, Rocketspark have been very thoughtful in the best direct integrations to get up and running and continue to do so. Cons I am struggling to think of negative aspects. It seems to do everything I need to on clients/my own websites. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Rocketspark I had worked on a Squarespace website, so decided to do a quick trial of Rocketspark and found it much easier. It became a no-brainer after giving it a go. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) I found building a website on Wordpress was taking too long to do myself and there were so many options, designs, plugins, functionality that it was easy to get shiny object syndrome. Rocketspark looked quick and easy while still keeping style and functionality. Review Source Melanie C. Director Consumer Services Used the software for: 1-2 years ### "Rocketspark Platform is awesome" November 25, 2019 5.0 Pros I love how easy the software is to use, the built in templates and how you don't need to understand code to put together a beautiful website. The customer care team go above the call of duty to provide amazing customer service. I also love how I'm supporting a local NZ based company. Cons I would love to see more template options as I haven't seen any new ones since I built my website. They are all totally customizable however. I just love seeing new things! Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing Rocketspark I wanted local support and I loved how easy it was to use Rocketspark. It was also recommended by a mentor in my industry. I started off with a 1 Page website, but quickly moved onto a multipage. Review Source VR Verified Reviewer Owner Hospitality Used the software for: Less than 6 months ### "Local Web Design Software" June 14, 2020 4.0 Overall, very satisfied with the product Pros Their customer service is really great - the how-to areas on Rocketspark for setting things up are easy to follow, and if you have a question, you can email them directly and expect a quick response Cons There are a lot of features that require the more expensive package, but seem fairly straightforward Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Rocketspark Local product with what seemed like great customer service from the very beginning Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Wanted to set up an online store, wanted to upgrade template to something more modern, didn't find WIX very helpful or easy to use. And wanted to support local if that was possible Review Source JS John S. CEO Retail Used the software for: 2+ years ### "Beautiful website design and management" May 29, 2024 5.0 Excellent user experience and support makes this the best in class for designing and managing multiple websites. Pros WYSIWYG editing and design makes the Rocketspark web design process as easy as using social media Cons The ecommerce platform is not as comprehensive as the biggest platforms Review Source JC John C. Principal Photography Used the software for: 2+ years ### "Hands on Rocketspark" May 29, 2024 4.0 My overall experience with Rocketspark has been excellent. Pros Ease of use, Rocketspark's design system makes design accessible to novice designers. Cons The lack of technical support over the weekends. Review Source DS Daniel S. IT/Admin/Yardie Business Supplies and Equipment Used the software for: 6-12 months ### "Super easy to use with a powerful suite of personalised design elements" October 16, 2022 5.0 We have two informational websites with Rocketspark and find them to be absolutely ideal with their easy to use controls, stylish layout and low pricing plans (additional features cost such as ecommerce but from what I've seen this is also very fairly priced). Excellent customer service, will generally respond within the hour and are always looking to improve their services and features, regularly putting through feature requests to the development team from requests made by us and going above and beyond to help! Pros The tools available to design all the buttons, text boxes, photos and more make a powerful combination for creating unique and elegant websites. It becomes very easy to space things apart properly and not clutter the space while also making all parts cohesive, aesthetic and flow together. Integrations such as jotform puts so many additional tools at your fingertips to add more functionality to your website. Linking and copying stacks is ideal for making quick changes to the design of a lot of pages at once, otherwise this could turn into a very tedious task. Cons The lack of animations, everything in the software is static, and while very stylish, does lag behind in the modern website scene. Just small animations for content and stacks loading in could be huge for the website, along with a collection of icons and clip art! Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Better pricing, more elegant design Review Source LB Linda B. Director Retail Used the software for: Less than 6 months ### "Overall our experience has been a positive one, easy to get started and great support when needed" September 3, 2017 5.0 We had our old website for 10 years, and it was no longer capable of doing many of the things we wanted to be able to do, to keep up with developments in online retail, and the direction we were wanting to head. In particular at the time of moving, our old website was not a secure site and could not be optimised for mobiles.... Both of these Rocket Spark offered.... and they were recommended and they were local :) Pros Easy to follow templates, instructions, and readily available help made it easy to set up the website ourselves without needing to employ a designer or developer. Also the SEO information was really good too. We already knew a lot of this, but had worked long and hard to learn it, so it is great to see it provided. We like that Rocket Spark is a local company, are so available and prompt in replying to us when we contact them, and are constantly looking to develop and fine tune their software. Cons The software covers all the basics for an online shop, but lacks some of the features offered by some other providers of online shopping sites. We have contacted Rocket Spark about a couple of these issues and potential additions to our website and have been assured they will be considering them for future development. Online sales data is collected and provided, but can inaccurate as sales figures are calculated based on orders being placed, not payment being received. This also means that if an order is refunded the figure cannot be removed for the total either. There is no method to keep track of sales figures for unpaid direct credit orders, or refunded orders, as the unpaid orders and abandoned baskets category does not capture these. There is also no ability to up-sell just prior or at check out. Review Source Response from Rocketspark January 18, 2018 HI Linda, thanks for your review! With the new version of Rocketspark ecommerce we launched recently, we have made some improvements in this area and we have more in the pipeline for better visibility of unpaid orders, refunded orders etc. Please keep the feedback coming. We have invested significantly into Rocketspark ecommerce in the last 6 months and some major new features have been launched but there is even more to come. LS Leanne S. Director and Owner Retail Used the software for: 1-2 years ### "Extremely helpful.Any questions are answered promptly. Give you ideas,steps/links to improve ." June 13, 2017 5.0 Easy to use. Able to keep up with current trends. Can be changed at anytime with many options. Good checkout process.Direct links with social media , payment systems etc. Can be personalised. Pros Images are taken care of. Easy to manage. Good platform.Kept upto date. Good links with social media and trending ideas. Great value for money. NZ based.It was a perfect way to start a new website with their trial process.I was even fortunate enough to extend the trial until I was sure I was ready. Great expertise team to guide and help you with anything to do with this particular software.Easy to manage and use. Good selection of templates and you have the ability to change any part of the website admin at any time. Good checkout process which links to direct payment system. Great to have the editing and preview available.Links with SEO (and Google). Available search function which I did not have in my previous website. Ability to manage and design banners,slides ,pages, Cons Perhaps an easier/clearer comments section on the checkout process as customers don't see it and email me their preferences/messages for cards etc. Currently I get them to place any extra information in the shipping information box near checkout.This is mentioned on my website but they still don't see it!. Review Source Response from Rocketspark January 18, 2018 Hi Leanne, late last year we released a new version of Rocketspark ecommerce with a completely redesigned ecommerce checkout experience for buyers. Hopefully you like the improvement and thanks for leaving your review. pF pip F. owner manager Leisure, Travel & Tourism Used the software for: 2+ years ### "I recommned Rocketspark" January 26, 2024 5.0 Really good. Lovely and professional people with a great product. Pros I like the modern template designs and the fast and helpful support always available Cons Sometimes the guides don't have the answer I want so I have to message them direct Reason for choosing Rocketspark Rocketspark were more dynamic, modern and passionate about what they do Review Source BH Brendan H. Owner/Manager Retail Used the software for: 2+ years ### "Still Undecided?" December 16, 2020 5.0 Very good and support staff are excellent Pros Simply easy to build an online store especially if one only has a limited number of products - Most desired features are present and integrations work very well Cons Would like to see Shipping options improved e.g. shipping cost per product - Shipping based on product weight (s) by regions - what one does in one region affects all regions - I would prefer them to be independent Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Rocketspark Locally based web hosting company Review Source GW Gary W. Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Great service" September 12, 2021 5.0 Pros My queries were responded to quite quickly and the response was in depth but was then followed up by another team member with more information. Cons The quick responses and follow up support. It shows that more than one person looked at my account which by having more brains working on my products. Love it. Review Source CG Clive G. Gallery curator Arts and Crafts Used the software for: 2+ years ### "Customer service unparalleled " April 20, 2022 5.0 It enables me to curate a coherent social media footprint. In truth it's not the major driver. That's insta. But for impression management it's important. Pros It's a useable interface for an amateur such as myself. I use very little of its functionality because I simply don't have the time to explore and learn Cons To me it's the opposite of }national and intuitive - but that's really about me, not th software. I'm not qualified to provide a forensic review Reason for choosing Rocketspark Cost and reputation Review Source LR Lisa R. Graphic Designer Design Used the software for: I used a free trial ### "Brilliant software for website builds" December 18, 2021 5.0 I'm finding this software is assisting me to learn more about how customers can respond to websites, and in turn this is assisting me to become a better website designer. This is via the support setup, and the content they have online to educate users. Pros Rocketspark uses a 'layering stack system' for constructing websites which I'm finding super easy to use. This system really helps you to create a modern designed site. They also have a great selection of app integrations that can assist with a sites marketing. Cons I'm still getting familiar with this platform - haven't found anything that's not responding as I'd expect yet. Reason for choosing Rocketspark As I became more familiar with their software, I could visibly see that they're doing a lot of work for their community; - informing them of product updates and working to make the software even more appealing to the designers using it. Review Source CZ Cameron Z. Candidate Manager- AJC Staffing and Recruiting Used the software for: 6-12 months ### "Great software!!!" February 13, 2023 5.0 10/10- I really don't have a hard time using this, and it has improved the look and feel of my work! Pros NZ run, easy to use, simple in design, Customer service is amazing Cons Some missing functionality but can be expected with new software, I know it will improve drastically over time, but still love it Review Source KR Kylie R. Owner Hospitality Used the software for: 2+ years ### "Amazing platform, amazing support" October 29, 2020 5.0 We are a tiny drop of a tourism business in the huge ocean, yet we constantly get comments and compliments about our website from clients. Most of them think we are a much bigger company than we are thanks to the highly visual and engaging design! The Rocketspark support team is incredible. I can't rave highly enough with their response rate and how they go the extra mile to help me out. I've recommended them to friends and family who need a website for their businesses, and I'll continue to recommend them! Pros I love how easy the Rocketspark website platform is, in both building the site and updating content and design. The standard features are slick and custom development is very reasonably priced. The support team is second to none, I am so impressed with how fast and helpful they are. Cons There's nothing I can think of - it's all great! Review Source SR Stuart R. Director Accounting Used the software for: Less than 6 months ### "Great Product Saved my Website" September 16, 2019 5.0 Amazing from mid night support to fixing my errors I was never made to feel like an idiot. They also took on all my product suggestions and the look of my website is ten fold than it was! Pros Your not just a number like the big American players. At Rocketspark I felt like I actually got support as if I was a big customer and the servers they host our website on is night and day compared to Go Daddy. The looks and adjustments are so much easier to do aswell that it will actually save my thousands. Cons Haven't found anything yet. Few small improvements but linking Jotform to the website it solved it easy enough. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/)[CCH Tagetik](https://www.capterra.com/p/62308/CCH-Tagetik/) Reason for choosing Rocketspark Look, Design and support Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Slow Hosting Review Source CR Collyn R. Company owner Writing and Editing Used the software for: 2+ years ### "Why I like Rocketspark website software" June 30, 2019 5.0 No problems at all in a now close to three years. Pros It works and is relatively easy for non-computer literates to install and use Cons There is nothing I really dislike about it. Reason for choosing Rocketspark N/A Review Source PR Petra R. Graphic Designer Design Used the software for: 1-2 years ### "Quality customer service!" July 8, 2022 5.0 Great. Love it. Pros Ease of use, so many blogs and helpful information so easy to problem solve. Not over complicated Cons More features would be nice, and the ability to have more layout options outside the standard. But still great. Review Source CB Catherine B. Director Luxury Goods & Jewelry Used the software for: 6-12 months ### "Rocketspark - one awesome company!" September 26, 2019 5.0 When I was in absolute despair re website companies not living up to their names, their broken promises, and in one companies instance blatant lies!, it was like finding "gold" upon discovering Rocketspark. They will tell it like it is, deliver each and every time to my constant queries, and are oh so patient to boot. I won't be going anywhere else, just regret not finding this company earlier in the piece! Pros Overall - an absolute pleasure to deal with - Rocketspark team are real people with fantastic, helpful, knowledgeable advice. Cons I have no problems or complaints wish is so refreshing! 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