# Cliengo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cliengo the right Artificial Intelligence solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158756/Cliengo/reviews --- Cliengo 4.3 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Reviews of Cliengo Ease of use 4.6 Customer Service 3.8 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marianela F. Water Treatment Consultant Chemicals Used the software for: 1-2 years ### "Cliengo, a chatbot platform that guarantees satisfied customers and maximizes campaign performance." February 4, 2023 5.0 Cliengo is a very interactive platform, which does not require a learning curve for its use, and makes it easier for us to incorporate agents into the customer service process very quickly, in addition to being able to activate the out-of-hours mode and not miss registering any need at any time that we do not have staff willing to attend the chat. Pros Some of the most interesting features of Cliengo is the possibility of carrying out multiple functions within the platform, such as, for example, we can access our Google Ads statistics within our options menu and analyze the results of the campaigns clearly and precisely. They generated leads that have offered us better benefits.Besides, with Cliengo we can have detailed records of everything related to the collection of data from our contacts and the interactions made by users who use our platforms. Cons Cliengo has different licensing plans based on the needs of our clients. On the other hand, we have the details of each conversation related to our leads and clients, which allows us to analyze them later, so it is important to always keep the people who interact with our platform informed of the records that we keep and make sure that they have accepted the terms and conditions previously shown. Without a doubt, Cliengo is an excellent tool to manage the entire service process with our agents and validate the results of marketing campaigns that we can implement. Switched from [Komo](https://www.capterra.com/p/199370/Komo-Engagement-Hub/) Cliengo is very interactive and easy to adopt, in addition to integrations that centralize the service process and data analysis. Review Source María de los Ángeles D. Responsable de Recursos Humanos Information Technology and Services Used the software for: 6-12 months ### "Un chatbot que ahorra tiempo y te libera de tareas cotidianas" May 26, 2023 5.0 Cliengo es excelente para mejorar tus procesos, ya sean de ventas, de atención, de selección. Nosotros lo usamos para dar el primer contacto con posibles candidatos y nos ahorramos un montón de tiempo que podemos dedicar a otras tareas. Pros Es 100% personalizable. Tiene diferentes idiomas. Lo podés usar para lo que quieras y lo podés integrar con muchás plataformas, nosotros lo tenemos en nuestra website y en WhatsApp. Cons El soporte técnico demora mucho en responder. Switched from [Typeform](https://www.capterra.com/p/137289/Typeform/) Porque con un chatbot hay más dinamismo en el contacto con el posible candidato. Review Source IS Ismael S. executive assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "Good tool, not simple implementation " May 24, 2023 4.0 It's been a good experience since it's helped to improve communication with clients Pros Loads of good presets and out of the box integrations that make it easier to work instead of having to think about setups. Cons Customer support isn't as Intuitive at first glance. It takes effort to implement and familiarize with Review Source Thamara P. Gerente de desarrollo de aplicaciones y servicio al cliente Used the software for: 6-12 months ### " The best lead management engine" July 27, 2018 5.0 Pros With my work team we were always looking for a tool that would allow that impression and approach with our clients. Also, minimize the man hours that can be to keep the record one by one of possible clients who write in the different channels where the company has presence from its official website (web page) to social networks. All that is mentioned before, we did with the help of Cliengo, it has been the most effective tool to take the registration of our possible clients. In addition, it has a simple section of CRM that frees us from management until a sale is made. Cliengo allows the integration with other tools that we also use within the management of the company, for example: project management, CRM. This powerful tool is very simple to use and implement. Not only in the management of sales or marketing, also from a CSM or any website. With just activate a switch from configurations you are ready to link your site (web page or social networks) to the customer database (DB). Allow control of your database. If you are looking for a customizable chatbot (text and look & fell), you can take the conversation, save information: who writes, location, time, date. All this you can have with the chatbot of cliengo. On the management of CRM (customer's requirement management), our pre-sales and sales team adapted very easily to the tool, and the amount of training hours was minimal, this being an excellent alternative for proactive collaborators. This tool has a simple Cons Cliengo's simplicity may be at a certain point a disadvantage. Always according to the expectations or purpose that we have with the tool. It would include client more features for CRM, where the vendors can have a specific dashboard of initiatives or prospects and clients. In the same way, being able to make and send sales offers. All this since the prospective customer registers at any of our sites. This will be a powerful tool for registering a prospective client and managing it until closing a sale. Always adding features while maintaining the benefits of an easy adminsitrative panel. It would center a new update based on user permissions, where a more personalized role can be assigned and not only the options that are displayed in users' permission. Review Source VR Verified Reviewer Coordinadora de Ventas, Registro y Control / Departamento de Cobranzas. Used the software for: 6-12 months ### "my experience is great with this tool at the sales level it facilitates me the control of the leads" July 20, 2018 4.0 Pros I like to know the status of the leads, you can register the basic data such as name, phone, mail and leave a description for follow-up. It seems adjustable to the requirements of the vendors, not only is registering it is saving the data and the tool allows it. The appearance at the level of color and usability is very up-to-date, support attention at the client level is always 24/7 to answer any questions, the buttons of the application are very accessible and well distributed. Another advantage is that it indicates in graph how many leads have been registered, indicating date and time. You can also assign through a tab the seller you want to attend. You can set up a form on your web page where you will filter the information and automatically register at cliengo. You can also see 3 tabs where it indicates your lead status as: To contact, in progress and without sale. It allows me to have my leads in real time. The registration in the tool you can do as a company or individual person for a super comfortable payment and accessible by user. The cliengo chatbot is the first link in the digital sales process, an increasingly complex process that requires a greater commitment on the part of the company to meet consumer expectations, which tend to be increasingly higher and, therefore, they require a greater response capacity on the part of the companies, thus achieving a better user-brand interaction. I recommend it for a company wanting to grow and have their contacts!!!!!!!! Cons What I do not like and I think the tool is missing is a tab to take control of sales expressed in numbers. It is quite unpleasant not to keep track of the numbers or quotes that are in the line of negotiation. I think it lacks that. It should also be clear that Cliengo does not replace 100% human attention. One of its potentials is the ability to recognize its limitations and derive complex issues. It is key to know how to distinguish monotonous and possibly automatable processes to reserve human effort in more complex tasks. Queries from existing clients are usually difficult to predict or automate. Some things can be automated and, in general, a chatbot is usually very helpful in answering queries, but it is important to know the limitations so as not to damage the image of the company. In this case it is important to clarify the limitations of the chatbot, although in many cases it is possible to automate responses to refer to other areas. Review Source VR Verified Reviewer Director de marketing Health, Wellness and Fitness Used the software for: 2+ years ### "Excelente opción hace 3 años" February 2, 2026 2.0 He trabajado por años y fue una gran opción pero perdieron competitividad frente a otras opciones más baratas en el mercado que ofrecen paquetes más completos y costos claros. Pros Versión Latinoamericana para gestión de clientes Soporte en español desde Argentina de forma personalizada. Interfaz sencilla y sin complejidades Cons Implementar WhatsApp API no es intuitivo y debe ser forzosamente por llamada y por cita previa con ellos Cobros fantasma por parte de la plataforma Suele equivocarse al contestar en automatico Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/)[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reason for choosing Cliengo Está barato y correspondía a lo que ofrecía, pero con el alza de precio queda por encima de opciones más robustas Review Source Hector A. Asistente Administrativo Information Technology and Services Used the software for: 1-2 years ### "Cliengo - Una buena experiencia de Chatbot" May 23, 2023 4.0 Nos ayudó a reducir las horas hombre dedicadas a la atención al cliente, nos agilizó la derivación de las consultas a las diferentes áreas y contribuyó con las ventas de la compañía al maximizar la comunicación con los prospectos Pros Su chatbot permite canalizar todos los puntos de contacto a traves de la herramienta y cliengo tiene un CRM donde puede gestionar todos los datos que se obtienen del Chatbot Cons El soporte técnico tiene oportunidades de mejora y el armado de los flujos para la automatización del chatbot debería ser un poco más intuitivo aúnque tampoco es complicado su configuración Review Source Kthlyn M. Administrative Billing Support Warehousing Used the software for: 6-12 months ### "Excelente chatbot para automatizar procesos" May 23, 2023 5.0 En general es una excelente experiencia, nos ha ayudado a resolver dudas de nuestros clientes de manera automatizada con AI sin que nosotros tengamos que dedicar tiempo a ello, por lo que hemos optimizado nuestro trabajo Pros Las principales ventajas son los live chat, el CRM integrado que te permite administrar contactos y los chatbots multicanal Cons El soporte técnico no es muy bueno, deberían mejorarlo. Review Source Robert P. Project Manager (PM) Telecommunications Used the software for: 6-12 months ### "A very good chatbot for your website" August 7, 2018 4.0 The overall experience has been very good. The chatbot is great to take leads from the website visitors, and you can link the forms so they function as a lead inside the CRM. The CRM is for small companies, but works just fine to automatic or manually assign leads to all the users. You can add more than one site to work with different chatbots and it lets you integrate but more advanced CRMs Pros I work in Cibersys, and we are happy with Cliengo The chatbot is great. It is very intuitive and you can almost set the entire conversation to make the bot very realistic. Also, the new leads are very organized so you and your sales team can take care of any new opportunity from customers Cons I think that the CRM needs a little more work, sometimes it is hard to look for your leads without having to go back and forward on browser. Also, I think it should let you customize the different status of a sale, and not only give "To Contact", "In Progress", "No sale" and "Sale completed" Review Source VR Verified Reviewer Graphic Designer Design Used the software for: Less than 6 months ### "Great Software" September 22, 2020 5.0 I like it Pros I liked how easy it was to use and also the chat Cons at the moment I don't have anything negative to say Review Source AM Andrés M. Coordinador Administrativo Hospital & Health Care Used the software for: Less than 6 months ### "Un gran chatbot con un CRM magnífico" May 23, 2023 5.0 Usamos Cliengo todos los días en la oficina para atender clientes y a través de la automatización del chatbot podemos clasificar las solicitudes de cada cliente y asignarlas automáticamente a cada área, nos ha ayudado un montón. Pros Creo que el principal pro es su CRM donde podés condensar toda la data obtenida por su chatbot. También creo que el usar el chatbot para distintas plataformas hace de éste una herramienta muy potente. Cons La versión gratuita es muy limitada, por lo que no está buena para hacer una prueba global de la herramienta y además, su soporte técnico no es muy bueno. Review Source Efraín B. Sales Development Representative LatAm Computer Software Used the software for: Less than 6 months ### "Un buen chatbot para atender y convertir clientes" February 22, 2023 5.0 Ha sido una buena experiencia que te permite automatizar el contacto con posibles clientes que están interesados en los servicios de tu empresa. Pros Integración con CRM, personalización de los chatbots y poder usarlos en diferentes plataformas. Cons Las respuestas automáticas de los planes suelen ser pocas, dependiendo del rubro o de la venta que quieras hacer. Review Source JJ Javier J. SEO Legal Services Used the software for: 2+ years ### "Fácil pero caro" February 1, 2022 3.0 Pros Lo fácil que fue implementarlo, la verdad es que se hace en 1 minuto con un plugin si es WP o un pequeño código js para cualquier otra web. Cons Poca personalización aprovechando el plugin de wordpress deberían desarrolar mostrarlo en unos sitios sí y otros no. Reason for choosing Cliengo Facilidad de poner en funcionamiento el chatbot Review Source Similar Products Featured ## Related categories [Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)