Average Ratings

3 Reviews
  • 3.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • ON24
  • www.on24.com
  • United States

About ON24

Customizable webinar system for marketers that helps engage the audience and identify best leads.


ON24 Features

  • Attendee Management
  • Email Marketing
  • Live Chat
  • Multi-Presenter
  • On-Demand Webinars
  • Online Payments
  • Polls / Voting
  • Q & A
  • Reminders
  • Screen Sharing
  • Social Sharing

ON24 Reviews Recently Reviewed!

They tried to be accommodating, but in the end it just never worked

Aug 29, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Pros: They were always available to us, and when we had a webinar, they were there on the phone trying to support us, so kudos for trying.

Cons: We hosted a total of six webinars for them, and each one had a technical issue. And we get it, our firewall might have made things a little more difficult. But even with them trying to help us at every turn, our whole department was stressed out on webinar days, knowing that chances were high that something would go wrong. And something ALWAYS went wrong: sound not working, video feeds cutting out ... after three months, we paid a certain amount to On24 to have live tech help during a webinar, and even then we had no sound on our end (only our presenter had sound). When that was finally solved, we lost our live video feed - so that was a waste of money, and our presenter let us know that they were very unhappy with how the webinar went. These problems kept coming, and we were always told to just tell the attendees to refresh their web page. ADDITIONALLY, they told us On24 had seamless integration with Salesforce - but they overpromised and under-delivered: we never were able to integrate with Salesforce at all. SALESFORCE, the #1 CRM platform in the world! After six months of this, we couldn't go on, and we tried to cancel our contract - BUT THEY WON'T LET US OUT. So now we're paying for a service we don't use. Our advice: stay away.

High-quality web seminar service

Jun 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The web seminar console is clean and professional looking, easy to customize. Participants can access the web seminar on all kinds of devices, especially mobile, which our previous vendor did not. Fabulous customer service / support team -- extremely responsive.

Cons: For participants whose networks block the audio stream, the cost of providing access to On24's audio bridge is exorbitant. We need to find a work-around.

Overall: Can now offer our web seminars on mobile platforms.

Oct 27, 2016
4/5
Overall
Likelihood to Recommend: 7.0/10 Not
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