Who Uses This Software?

Small, medium and large businesses.


Average Ratings

9 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact for pricing.
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • ON24
  • www.on24.com
  • United States

About ON24

Customizable webinar system for marketers that helps engage the audience and identify best leads.


ON24 Features

  • Attendee Management
  • Email Marketing
  • Live Chat
  • Multi-Presenter
  • On-Demand Webinars
  • Online Payments
  • Polls / Voting
  • Q & A
  • Reminders
  • Screen Sharing
  • Social Sharing

ON24 Reviews Recently Reviewed!


It's great! When it works....

Jan 19, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Very customizable. Multiple concurrent webinars. No license needed to run the webinars. SFDC integration. On-demand and simulive events

Cons: Bugs, Bugs, Bugs!!! They worked well for about 6-8 months. Now almost every event has some sort of issue. Screenshare freezes. Attendees get hold music on top of live webinar audio. No audio for attendees. complete failures.
90% of the detractors in my webinars over that last 6 months were related to issues with On24.

They provided free support on all of our webinars, but the support can do nothing in real time when issues arise, other than escalating to engineering for later evaluation. We are in too deep with them at this point to switch vendors easily.

Until they get their act together, stay away.

Overall: Very robust, and customizable...when it's not failing!

They tried to be accommodating, but in the end it just never worked

Aug 29, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: They were always available to us, and when we had a webinar, they were there on the phone trying to support us, so kudos for trying.

Cons: We hosted a total of six webinars for them, and each one had a technical issue. And we get it, our firewall might have made things a little more difficult. But even with them trying to help us at every turn, our whole department was stressed out on webinar days, knowing that chances were high that something would go wrong. And something ALWAYS went wrong: sound not working, video feeds cutting out ... after three months, we paid a certain amount to On24 to have live tech help during a webinar, and even then we had no sound on our end (only our presenter had sound). When that was finally solved, we lost our live video feed - so that was a waste of money, and our presenter let us know that they were very unhappy with how the webinar went. These problems kept coming, and we were always told to just tell the attendees to refresh their web page. ADDITIONALLY, they told us On24 had seamless integration with Salesforce - but they overpromised and under-delivered: we never were able to integrate with Salesforce at all. SALESFORCE, the #1 CRM platform in the world! After six months of this, we couldn't go on, and we tried to cancel our contract - BUT THEY WON'T LET US OUT. So now we're paying for a service we don't use. Our advice: stay away.

Capterra-loader

Overpriced & Poor Customer Support

Jan 31, 2018
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It was a good platform 3 years ago, but their technology just hasn't kept up in my opinion. I really cant list any Pro's because there are so many better products on the market.

Cons: The Customer service. We needed to downsize the contract since we were doing fewer Webinars. Because we were 4 days past the annual auto-renewal, they wouldn't budge. When I threatened to cancel after 3 years, they "Filed a Lawsuit" All this happened within a 30 day span!! WOW! Really BAD customer service.

Consistent quality

Jun 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The platform is regularly updated and offers a lot of features not available with other options. Especially good for larger virtual events with more than 100 attendees. Great customer service. Good thought leadership events.

Cons: Some trouble with audio quality - though that's pretty rare and bound to happen. Customer support team is assigned at random, so a little inconsistency there.

Overall: Higher quality than other options tried

Oct 27, 2016
4/5
Overall
Likelihood to Recommend: 7.0/10 Not
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High-quality web seminar service

Jun 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The web seminar console is clean and professional looking, easy to customize. Participants can access the web seminar on all kinds of devices, especially mobile, which our previous vendor did not. Fabulous customer service / support team -- extremely responsive.

Cons: For participants whose networks block the audio stream, the cost of providing access to On24's audio bridge is exorbitant. We need to find a work-around.

Overall: Can now offer our web seminars on mobile platforms.

Good way to do conference messaging

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ON24 works well with large groups of people. We were able to hold meetings and customize things to our exact liking.

Cons: It can be somewhat difficult to set everything up, but it is not too bad once everything is finally set up.

Once you get the hang of it, it's very easy to work with and use

Jul 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: The interface is fairly easy to navigate and it is simple when it comes to showing our presenters how to use it.

Cons: A lot of customers have issues with visuals or audio when it comes to watching our webinars on ON24.

Mar 27, 2018
3/5
Overall