# Page 2 | ON24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ON24 the right Webinar solution for you? Explore 222 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158766/ON24/reviews --- ON24 4.3 (222) [View alternatives](https://www.capterra.com/p/158766/ON24/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ON24 ## Showing most helpful reviews Showing 26-50 of 222 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alberto L. Marketing Project Coordinator Real Estate Used the software for: 1-2 years ### "ON24 removes lead restriction" May 23, 2023 4.0 We have been using ON24 for the past few years as a marketing department for both restricted content and lead nurturing. We conduct numerous webinars with partners, it is helpful to have a platform that is easy to use for both speakers and viewers with different levels of technical knowledge. We have clients from over 100 nations and it has been beneficial for simple access due to its web-based design. With previous platforms, customer service and technical issues have been a problem, and ON24 has been a great help in solving that problem. Pros On-demand is ideal when you have attended a webinar and all communications have been planned in advance, this way you know your users will get the information they need to view the video files on-demand. We can modify the on-demand video hosting platform, add new content, etc. is very helpful. The organization of the webinar is simple. The design of the program is simplified if you use the widget system, as you can create it as you wish and give it the shape you want. In addition, it is possible to control and edit the messages coming from the ON24 system. We have a diverse set of people using the application across different generations, skills and countries, and it is simple to use for all of them. Cons There needs to be a checklist that includes every webinar you plan to ensure you have all the necessary implements. The interface for the organization could be more modern, however, it works well. It could use tweaking to make it simpler and look more modern. Review Source Tyler H. Production Director Wholesale Used the software for: 2+ years ### ""Changing the way we train"" February 5, 2019 4.0 The problem we had was reach. We could bring in all the best instructors in the world, but we could only impact the few we could cram into our training facility. Live interaction is very important to us, so that is what kept us from just recording them and posting them online. The community interaction is a must. Because of this, we knew we needed to utilize live video with interaction capabilities, but at the same time keep it simple enough that anyone could participate. How could we make them feel like they were in the room with us? The biggest benefit we have seen is how quickly the HVAC industry has recognized us as a training leader. Most of the major manufacturers are now looking to us to help them educate their clients Pros The reason we went with On24 was for the broadcasting feature, and how easy it was to set up an event. We host between 25 and 35 live trainings a year, but up to a few years ago they were only for those would could travel to our facility. Our goal was to open the experience to a much larger audience through video, and On24 was the best solution. One of my biggest requirements when choosing a platform was the ease of use for our attendees. Between making it very easy to sign in, and how customizable the user dashboard is, I was able to ensure the best user experience for my audience, most of whom don't use a computer much. We are now in our second year with the platform and it continues to get better. The On24 team has been very responsive when we had any concern. Cons Our two biggest issues with the system have been: Freezing and buffering problems with our audience. When we first starting using their platform, On24 was flash based. They have made strides to move to HTML 5 and adaptive bit rates, but we still get complaints of the video freezing. Most of the time, a browser refresh fixes it. I have a feeling that most of the other problems stem from someone watching Netflix in the other room. The second is the mobile phone experience. For a standard webinar it would be ok, but it is unusable for broadcast video. Since they cannot have the slide widget and the media player open at the same time, it makes it way too cumbersome to switch from video to slide to Q&A and back. Until they have an app like Citrix, I tell all my attendees to never use their phones. Review Source VR Verified Reviewer Marketing Manager, Law Schools and Large Law Computer Software Used the software for: 2+ years ### "The industry standard - but will it remain that way?" September 1, 2021 4.0 I've used on24 on and off since the early 2000s. It's a tried and true platform. What I fear is that position of dominance has made them a bit comfortable and they aren't innovating as quickly as I would like to see. It will be interesting to see what happens in this industry. Several agile startups are quickly nipping at the heals of on24. It will be interesting to see if any of those companies can scale to take on this giant. Pros When I've invited national speakers onto webinars, they are always impressed to hear we use on24. It has name recognition and speakers are familiar with how it works. Some integrations are available (for an extra cost). The platform is fairly customizable. We are able to add certain kinds of content into the webinar that provide us with extra value. Cons It's a bit cumbersome. The UX is fairly dated. It's almost since this has been around so long, it's harder to updated and modernize. While it's customizable, branding options are a bit limited. You can add a logo and some customer colors, but that's about the extent of it. Building our the registration page requires entering data in multiple places. Integration with CRMs are available, but at a steeper cost. Review Source Tazneen K. Director, Product Development and CompTIA Instructor Network Information Technology and Services Used the software for: 2+ years ### "On24 Review" January 22, 2019 4.0 We have one person in our organization who manages all webinars through that the organization runs. It was very difficult to get his time as we had plans to run more frequent webinars. We didn't have access to reports or even registered and attended list. we had to get that from him. Once we moved onto ON24, there is two of us in my team who manage all of our webinars and training ourselves. We were able to run over 50 webinars in one year and thats only part of our overall job. Many of the built in automation like On-Demand library, email notifications, ability to copy previous consoles, and use previous instructors BIO and photo saves us time an effort Pros The ease of setting and conducting up webinars. The detailed reporting lead generation capability. Love the widgets and the ability to customize the console. We use Ideas and group chat a lot within our training webinars to keep the audience engaged. Cons When we have a webinar series, we can link them so individuals can register for all sessions by choosing on all sessions in the list. They are not notified, in case they miss one or are not able to automatically register for all. At times, an individual will me mistake use a wrong email address and we need to go to each session to remove him, instead of being able to do that for all sessions. Review Source CH Colleen H. Project Manager/Webinar Producer E-Learning Used the software for: 2+ years ### "Webinar Project Manager" January 11, 2019 5.0 I am a webinar team of "ONE" in my media group, so it is crucial that I have a platform and vendor I can trust. We excelled in all KPIs for our webinar business last year, and having a great platform allowed me to achieve that. Pros Easy to learn, user friendly, and reliable. Other than a few quarks when doing a pre-record in for simulive events. Having a reliable and consistent platform is key for me. I know if I set it up to the specs ON24 provides, I'll get a quality product each time. Cons Few quirks that can't seem to be fixed. i.e. I can's pull raw lead reports in chrome, but I can in firefox. But, i find chrome is better for functionality while in presentation manager. So, basically this means I am constantly going between both browsers when creating, producing and reporting. I produced a number of "simu-live" programs last year and I understand that the recording is done slide by slide, but when I have a single presenter and he wants to give a typical presentation in one continuous take, the slide transitions sometimes get caught up, and a few times I've had to go back and re-record. So, I've asked the presenter to be mindful and pause in between each slide transition, and then it results in a bunch of dead air throughout. so, that can be a little tricky to navigate. But I've made it work. sometimes the animations in simulive recording don't translate to the final rendering, which I can't seem to figure out why, when they transitioned during the taping. but again, just a small quirk. Review Source Maureen L. Founder, President and Editor-in-Chief Financial Services Used the software for: 2+ years ### "Great Webinar Platform" January 11, 2019 5.0 Overall, we have a great experience with ON24. It's an easy and user friendly system. The reporting is very robust and helps us to really evaluate attendance and what marketing initiatives work well and which ones don't. We have found the capabilities to be satisfactory and we've been able to execute each webinar the way we've planned. The system is reliable and have experienced very few technical glitches. I would highly recommend (and do) this system to others. Pros The ON24 platform is very user friendly. The set-up of a webinar, collection of registration to the execution on the day of the webinar is great and so easy. The system is very reliable and we've experienced very few hick-ups along the way from a technological standpoint and the quality of the call on the live webinar is also reliable. The reporting capabilities are robust and above average in comparison to other suppliers. Cons While ON24 is a great webinar platform, the cost is higher than average which makes it an expensive platform to use. Also, the tech people that join the webinars for an added $500 or more fee, aren't always the best and have language barriers and aren't that proactive. It's apparent this has been outsourced overseas. However, ON24 has worked with us and enabled us request specific technicians which has been helpful. Review Source VR Verified Reviewer Senior Marketing Manager Information Technology and Services Used the software for: 2+ years ### "ON24 Review - Arrow" January 11, 2019 4.0 Great experience. Love working with the ON24 team. They are very responsive when we are having issues but my only complaint is there are too many people to remember to contact for different issues our account may have. I feel like there's too many people that handle the Arrow account. Pros There are many features of the software and this makes it easy to customize each webinar. Functionality is great and ease of use by the users and attendees of the webinars. Love being able to customize the look and feel of your webinars and all the elements you can add. Cons We have had many issues with Screen Share and with attendees being about the hear or view the Live Presentations. Many times we can correct the issues that the attendees are having and most of the time it is a browser issue but there have been times that we have gotten complaints. Review Source VR Verified Reviewer Marketing Manager Human Resources Used the software for: 2+ years ### "Great Software for Webinars" October 2, 2019 5.0 Fantastic! I would absolutely recommend this product to anyone! We have never had any glitch on a live webinar - which we had using other products. The software is simple and easy to use and gets the job done well! Pros Ease of use! I have NEVER used a software so simple and intuitive! It's always been easy to set up, and when On24 rolls out new features, they hold webinars that instruct those on how to use it. Those webinars are helpful, but even if you can't attend - the updates are pretty simple to navigate! Cons Chat - those on chat ALWAYS need an Event ID# even if you're simply asking a hypothetical question. I always get an answer, just takes some unnecessary exchanges at the beginning to get there. Alternatives considered [GoTo Webinar](https://www.capterra.com/p/163335/GoToWebinar/) Reason for choosing ON24 Cost, performance an ease of use! Switched from [GoTo Webinar](https://www.capterra.com/p/163335/GoToWebinar/) Cost, Performance and Ease of Use Review Source VR Verified Reviewer Webcast Producer Financial Services Used the software for: 1-2 years ### "A Webinar Platform Above the Rest" January 11, 2019 4.0 We have really enjoyed used ON24 over the past few years. They also have great customer service and account service. They are willing to listen to your feedback and help with any issues you run into. Our webinars registrations and attendance has increase considerably by using this new platform. Pros We do over 250+ webinars a year and ON24 allows us to scale our webinar program while still making every webinar fun and interactive. They have multiple webinar types (On-Demand, SimuLive, Live) which makes planning for a large number of webinars much easier. We can use the SimuLive feature to still host webinars when we don't have any presenters available. They also have lots of "widgets" that you can add to the audiences view of the webinar that allows them to customize and click on different items during the webinars. Cons There is not to much that we don't like about the software. Reporting could be better and have an aggregate reporting pulling feature. Review Source VR Verified Reviewer Global Marketing Manager Internet Used the software for: 1-2 years ### "It's great! When it works...." January 19, 2018 3.0 Very robust, and customizable...when it's not failing! Pros Very customizable. Multiple concurrent webinars. No license needed to run the webinars. SFDC integration. On-demand and simulive events Cons Bugs, Bugs, Bugs!!! They worked well for about 6-8 months. Now almost every event has some sort of issue. Screenshare freezes. Attendees get hold music on top of live webinar audio. No audio for attendees. complete failures. 90% of the detractors in my webinars over that last 6 months were related to issues with On24. They provided free support on all of our webinars, but the support can do nothing in real time when issues arise, other than escalating to engineering for later evaluation. We are in too deep with them at this point to switch vendors easily. Until they get their act together, stay away. Review Source Kristen D. Senior Content Marketing Manager Internet Used the software for: 1-2 years ### "The best webinar platform for measuring engagement" January 11, 2019 5.0 Pros When comparing webinar platforms, One24 was above and beyond in terms of analytics. You can easily see registrants, attendees, and see their engagement (who downloaded a resource, who responded to a poll, etc). This has helped immensely for measuring and helping us drive continued engagement in our presentations. The webinar console was a big selling point too, as it can be completely customized to your brand's identity. Finally, the automated follow up emails and Marketo integration are key. Cons On24 is by far the most expensive webinar platform that my team encountered. However, it's reliable and worth it for my company. There are a few small things that I don't like - for example, getting signed out of the platform constantly - but overall, it works for us. Review Source Margot O. Webinar Producer E-Learning Used the software for: 2+ years ### "Great Product!" January 22, 2019 5.0 I've been very pleased with my experience working with ON24. They have great customer service and are very responsive to our needs. They are consistently making improvements and educating their customers on ways to enhance their webinars. Pros ON24 is an intuitive platform that delivers high quality webinars to our audience. As someone who is not super tech savvy, I have been able to perform well in my role as Webinar Producer. The enhancements made to the audio options on the platform have been great over the last year. Cons The phone bridge is still not the best quality, but that is possibly a result of our company phones. While we refrain from using the phone bridge when possible, the improved presenter bridge, that allows for PC Mic use is great! It is also important to note that Internet Explorer is not compatible with this product. This is a struggle for some of our audience members, although we post in several places the need to use Chrome or Firefox. Review Source VR Verified Reviewer Senior Marketing Manager, Digital Events Computer Software Used the software for: 2+ years ### "Sleek & professional webcasts" January 22, 2019 5.0 Pros Easy to use, professional, lots of capabilities and features. Great reporting, interactivity, and integrations into our marketing tech stack. Helpful and professional team members and lots of options for support (live chat, tickets, help center, community). Cons Some of the user interface and experience could be improved, and the different "parts" of the platform are a little confusing (where you set up a webinar vs. run it). Help documentation has improved but could still be added to and updated. Review Source Kristen C. Director of Events & Content Marketing Computer Software Used the software for: 2+ years ### "Meets our Client Webinar Needs" January 11, 2019 4.0 We host webinars for both clients and prospects, and we have different needs for each. With a global team and clients, it was important that we didn't have to be up at 3AM to host a live webinar in Australia. On24 offers what some other platforms we looked at don't - Simulated Live Webinars. This has been a life saver for us to record live with our team members at a local time and then have the webinar hit live in different regions hours or days later. Pros Once you have your template set up On24 is very easy to clone and use for all your webinars. The best part about this software is that it lives online and not a software on your computer so you never need to worry about showing the wrong screen. Additionally, we work with a lot of external presenters and the platform is so easy to use my briefs only take about 10 minutes to walk them through. Cons A few little kinks: If you clone the same presentation too much, it will stop you from creating any new webinar pages. I needed to reach out to support to find this out. While I know you can use their templates, we just got in the habit of cloning and it didnt work. Also, there is not an option to have a video play within the slide you are showing. You need to upload videos separately which can make it a little clunky for viewers. Review Source VR Verified Reviewer Webinar Production & Promotion Coordinator Marketing and Advertising Used the software for: 2+ years ### "On24 is a very useful marketing tool" January 18, 2019 5.0 Very positive. has been a very useful tool for us as a marketing firm. Pros The software was relatively easy to learn and set up initial events. From there we have been able to copy and improve upon setups and designs. The ease of repeatably is a very appreciated feature. Cons Certain speaker have wanted to have their mouse be visible to the audience within the slide deck but are unable to do so w/o the event being set up as a screen share event. Review Source VR Verified Reviewer IT Manager Oil & Energy Used the software for: 6-12 months ### "Predatory sales tactics, poor customer service and outdated platform" November 17, 2020 2.0 Really unpleasant. Pros While ON24 is a somewhat reliable platform, the sales and support team and general business practices have left a horrible taste in our mouth. ON24 is extremely secretive about their pricing so they can take the most advantage of any client that reaches out to them. Cons Extremely expensive with shady marketing practices. Poor customer service. The platform has been made intentionally difficult and features-deprived, so they can charge customers extra for every toggle switch they turn on. The ON24 cloud based platform is also super outdated and glitchy for presenters and attendees. If you don't have one of the dozens "premium" support packages, good luck getting a hold of someone on time to fix a simple issue with the platform. You will never know the actual pricing with ON24 until you sign an agreement and start using it for a few months. The pricing has been kept secret for this exact purpose so that they can prey on any customer they can. We do not recommend ON24 at all! Review Source VR Verified Reviewer Social Media Specialist Medical Devices Used the software for: 6-12 months ### "They tried to be accommodating, but in the end it just never worked" August 29, 2017 1.0 Pros They were always available to us, and when we had a webinar, they were there on the phone trying to support us, so kudos for trying. Cons We hosted a total of six webinars for them, and each one had a technical issue. And we get it, our firewall might have made things a little more difficult. But even with them trying to help us at every turn, our whole department was stressed out on webinar days, knowing that chances were high that something would go wrong. And something ALWAYS went wrong: sound not working, video feeds cutting out ... after three months, we paid a certain amount to On24 to have live tech help during a webinar, and even then we had no sound on our end (only our presenter had sound). When that was finally solved, we lost our live video feed - so that was a waste of money, and our presenter let us know that they were very unhappy with how the webinar went. These problems kept coming, and we were always told to just tell the attendees to refresh their web page. ADDITIONALLY, they told us On24 had seamless integration with Salesforce - but they overpromised and under-delivered: we never were able to integrate with Salesforce at all. SALESFORCE, the #1 CRM platform in the world! After six months of this, we couldn't go on, and we tried to cancel our contract - BUT THEY WON'T LET US OUT. So now we're paying for a service we don't use. Our advice: stay away. Review Source VR Verified Reviewer Marketing Associate Hospital & Health Care Used the software for: 2+ years ### "Decent Platform" January 18, 2019 4.0 We are decreasing the amount of webinars we are doing because our team doesn't have the bandwidth to write scripts, create slides, present or pre-record, etc. We are going to be relying on many more on-demand webinars in 2019 to continue providing content, but not having to dedicate the time and resources we don't have. On24 provides everything we need for now, so we will continue to stick with this platform. Pros \-Ability to pre-record webinars -Easy-to-access and understand reporting -Can have registration pages with multiple events -Automated emails (that are HTML so they can be customized if necessary) -Webinar console is very customizable Cons \-Various issues with pre-recorded webinars -Inability to have attendees dial in -Attendees on every single webinar we've ever held have had audio/video issues (not every single attendee, but at least one on each webinar - it works most of the time if they refresh their screen, but it's not a great user experience) -Registration page can be customized, but only slightly -The customer service department is extremely responsive, but they have never actually been able to help with any emergency issues we've had Review Source VR Verified Reviewer Marketing Campaigns Manager Computer & Network Security Used the software for: 2+ years ### "Great tool but still needs improvements " January 11, 2019 4.0 For the most part it has been great. Our original sales rep was amazing and of course got a promotion because she was great and now our new sales person is always MIA. Never checks in unless it is about money. Pros Ease of use. Anyone can use it. Easy to set up events and run them with very little experience. Cons Customer support tier 1 is useless. Just submit a ticket. Still not flash free. Review Source GD Guy D. Retailer Insight Manager Automotive Used the software for: 2+ years ### "The daddy of webinar software" September 27, 2019 5.0 We have used the On24 system for couple of years now and whilst it has met all of our needs with regards functionality and the ability to customise the system to our hearts content it hasn’t been with its drawbacks. On24 expect you to be a webinar streaming expert and as such we had little to no help with regards recommendations on what was the best equipment to stream our webinars with or recommend software for use compressing videos to their required file sizes. A lot of the time you had to find the info yourself on their clunky help pages (if it exists, which a lot of what I wanted didn’t). Whilst there is a lot f support from customer success managers and the like I still think a better onboarding process with regards initial setup for the total webinar noobies would be better. Pros Analytics, speed of setup, ability to fully customise and brand fully, engagement hub, plenty of widgets to keep customers engaged. Cons Speed navigating some of the setup menus, delay to live stream 30 secs. Lack of help with initial equipment recommendations and setup. Clunky help systems force a lot of reading no real on boarding process. Reason for choosing ON24 On24 has the features we required. Review Source VR Verified Reviewer Manager of Digital Operations Research Used the software for: 2+ years ### "Great user experience" March 21, 2019 4.0 After researching multiple alternative webinar platforms, we always end up sticking with On24 due to the ease of use, sleek landing page designs and available functions. Pros This is so easy to use. Our presenters are always happy with the presentation manager. Cons It is a lot more expensive than a lot of alternative programs out there. Review Source VR Verified Reviewer Demand Marketing Specialist Computer Software Used the software for: 2+ years ### "User friendly, overall good platform." January 18, 2019 4.0 Pros I like that it is easy to train presenters on how to use the software, it is also fairly easy to make edits. The video quality has gotten better over the last few years as well. Cons The lack of customization with tools and widgets. Product requests seem to take a long time to come through. Review Source LP Luigi P. Developer Computer Software Used the software for: 1-2 years ### "Good but can do more" October 11, 2019 4.0 We have done an interesting project using this software. In particular by creating webinar registrations with personalizations and special functions in the form. Pros I think it has got an interesting console which could be personalized with useful widget for both users and speaker. Cons I think the process for the post webinar for example. I would like to have a dedicated section for post webinar in order to have it already ready after webinar and to give possibility to non participant to go just after the webinar inside to look what done. Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) I don't know because I didn't have access to this information as i am a collaborator and not the marketing head. Review Source MK Miranda K. Director of Communications Telecommunications Used the software for: 2+ years ### "SimuLive WhiteBoard Experience" March 24, 2020 4.0 Overall, I prefer this tool for presentations and training but have to use Zoom for users on low-bandwidth or mobile connections. Pros How much do you love your whiteboard? I use mine for organizing information and presenting it to those who collaborate with me in my office - and that's also how I use On24. Unlike other "single-content" webinar experiences, On24 lets me design a wall of information to present the full story of a project to my collaborators or prospects all at once. I love that the Simulive replays let me set up my polls, presentation, video, and downloads, feeds, etc all on one screen, so that I can schedule pre-recorded presentations where attendees can "discover" my content and have a rich, interactive, all-hands-on-deck experience. Cons Previously, most of our prospects and collaborators are working in corporate offices with great internet bandwidth. Recently, as more people have transitioned to work from home due to the Coronavirus, we are finding that those with lower-bandwidth connections are experiencing choppiness or freezing. Review Source Patricia T. Sr. Professional Education Manager Medical Devices Used the software for: 2+ years ### "Almost 3 years and evolving with ON24" January 11, 2019 5.0 I've been growing in my role with the help of ON24. I explain: I've been developing and delivering webinars and online clases for almost 4 years but the capabilities of the platform are very good and allows me to create content and deliver with better quality and ease of use. Yes, there is a learning curve but it's easily reached once you start working with the product. Pros Reporting capability Self-service Multiple options to deliver and create content Customer analytics Easy to design and support Content Gateway Cons Flash enabled content is still around The delay in voice between presenters and audience There is no mobile app to control the content or check reports on the go Review Source Similar Products Featured