RB Retail and Service Solutions

RB Control Systems

4.5 / 5 18 reviews

Who Uses This Software?

Small to medium size business


Average Ratings

18 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • RB Retail and Service Solutions
  • www.rbcontrolsystems.com/
  • Founded 2003
  • United States

About RB Control Systems

RB Retail and Service Solutions gives business owners the tools to be successful. We have the software solution for your business, whether you operate multiple locations, one service route, or anything in between.


RB Control Systems Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Appointment Management
  • Client Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Payroll & Commission
  • Point of Sale (POS)

RB Control Systems Reviews Recently Reviewed!

Logan in Tech Support was awesome when I had an issues with transferring data.

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Technical Support is always helpful and willing to fix any issues that I may be having. It's over all easy to use.

Cons: Sometimes I'm confused on inventory settings, how to connect devices, how to transfer data to my inventory counter.

Overall: Easy access and understanding on records, data, inventory, etc.

Amazing! Only person who could fix our problem!

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is so much easier! RB Controls is great, especially their customer service! If we ever have problems they are always fixed quickly and they take the time to explain what happened!

Cons: Calling in for support - you can be on hold for a long time. But it is always worth it when you get through!

Overall: Ease of use, easy to keep track of customers information & scheduling. There are so many benefits to using Rb Controls.

Logan was most helpful!!

Sep 22, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I am still learning how to use it...so cant honestly rate at this point.
The tech support is awesome, I have called numerous times and they are always very capable, pleasant and patient as they help me with my latest situation!

Cons: The difficulty I have had trying to find the reports that I need/want. There was a great deal of confusion when we went live with this system as to how things should be entered.

This is a great program, everytime I need help they help and fix it!

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If they don't answer and you leave a voicemail, they call back in less than 10 minutes. They always help me with problems that I cannot figure out my self, (plus im not good with computers)

Cons: I haven't had any problems with the software so far. Some days RB will act a little slow but thats the only problem iv'e noticed my self.

Overall: Iv'e learned a lot of things i've never even known about.

Overall, Very happy. System easy to use and customer support is excellent.

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to manage a service dept and retail store in one program. Most systems did not have that ability. Also the easy entry into QuickBooks saves tons of manual accounting entries.

Cons: Lack of notice of feature changes. When there is an update or feature change and email with advice on new changes and how to use them would be great.

THANK YOU FOR YOUR HELP AND PATIENCE!

May 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: THE EASE OF USE NAVIGATING. VERY HAPPY WITH THE USE OF MICROSOFT OFFICE. VERY ORGANIZED WITH THE ICONS.

Cons: MISSING A FEW FEATURES ON MOBILE LIVE. CANNOT USE A/R ON MOBILE LIVE. WOULD ALSO LIKE THE ABILITY TO PRINT INVOICES AT JOB SITE.

Green Valley Pool April 10, 2017

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our rep has very good customer service skills, and the whole RB team is great! Our experience with RB Control Systems has been outstanding.

Great product for the pool industry.

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use.

Cons: Before Mobile Live was released I would say the inability to use this in the field but with the innovations happening I do not really have any complaints.

Overall: We have been using RB Control Systems for many years now and have really enjoyed our experience with it. This is a much more intuitive management software compared to the other alternatives available for pool companies. The Mobile Live feature that was recently released has helped us bring out service department into the modern age. The outstanding support staff has always been extremely knowledgeable and happy to help.

Recommendations to other buyers: Hope RB Controls continues to implement suggestions and improve its product. Seems to be getting better every day.

New Server Upgrade - so complete re-load of RB

Mar 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It handles every department

Cons: suggested changes can take a long time (to address, sometimes never)

Overall: WOW! The customer support was amazing to work with. Very patient, and stuck with it until all our outstanding issues were resolved! Can't say enough good things about the RB support team!

ECL review

Feb 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Decent POS system; Good inventory product and invoice setup flexibility; tech team is very helpful

Cons: No self-report writer. Have had a lot of issues with device/payment manager and credit cards.

Overall: Tech team very helpful but POS reporting features don't give us what we need at time. Wish there was a self-report writer.

CUSTOMER SUPPORT

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, fast and readily available support, functionality, constant upgrades and changes made to improve the efficiency of the program.

Cons: Limitations on changes that can be made in certain areas/reports/handouts.

Overall: Everyone at RB is always very polite and helpful. Logan has an awesome, up-beat personality and is always a joy to talk with. Ashe is also very friendly and helpful! We always get the help we need quickly and if there is a problem that prevents an immediate solution, everyone communicates with us and keeps us informed on what is happening so that we're in the loop.

RB Control issues

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: I have been on the phone with Customer support representative - he helped me when the credit card company was at a loss. He was wonderful

Up the Creek without a Paddle

Feb 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: What an eventful Winter, November 21, 2016, windows on my host computer decides shutdown and reinstall windows. So the fun begins! I didn't panic yet because I knew the system was backing itself up on the other computer up front. So , I called RB Tech support to help with the process of recovering the data for RB and resolve this matter quickly, but there is a problem. My computer stop backing up in June 2016. So, now what? It's ok because I had setup off line backup with another company just need to make a call and down load the data. All is good right? Wrong, the data was not be backed up for some reason not sure. Not only did we loose RB data but everything else as well, like Quick books. Now I am not sure what to do but, Logan to the rescue. He was pretty confident that I would be able to retrieve the data from the drive with the help of a data recovery service. After some research we found a company in New York that supposedly could recover the data. After 5 weeks got the data back but nothing was usable, what a pickle. So, just out of desperation I stop in a local computer repair store were the store owner said he would try but if the specialist couldn't then he probably could either. Two day later and we are in business he got the data back. The Fun begins Logan (RB Tech Support) started installing everything back to normal. Now we are up and running and RB is doing our off site backup. I must say Logan and the tech support team has been phenomenal during this troubling time and have went out of there way to provide me with the most professional and knowledgeable service available. THANKS RB TECH SUPPORT!

Great Job!

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use

Overall: Very quick and helpful response from my technician we really appreciate the help. Thank you
-Michael
Roanoke, VA

Ga. Spa Com

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The customer support is awesome! Every time I call for help, they go above and beyond to fix the problem. Always patient and kind and very happy to help. Love them

today's support

Feb 09, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Cons: One must constantly quit and sign into each window. You can not work in multiple windows.

Overall: Today support worked really hard and did a great job! He definately went above and beyond helping me to set up a new computer on RB and other questions about mobile live were answered as well.

Great software for the pool and spa industry

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We looked for quite a long time before we found RB , they were by far the best software for the pool and spa industry.

Best Software we have ever purchased!

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How it encompasses all of the areas of our business and it's ease of use.

Cons: If I had to pick something, which it isnt even that "bad", I would say the inner office email system could use a revamping.

Overall: We have been using RB for over 10 years and never plan to switch! They are a great company to deal with and are always improving and adding new features to the program. We highly recommend the software to ALL pool & spa professionals!

Recommendations to other buyers: Its well worth the investment!!