RB Retail and Service Solutions

RB Control Systems

4.5 / 5 41 reviews

Who Uses This Software?

Small to medium size business


Average Ratings

41 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • RB Retail and Service Solutions
  • www.rbcontrolsystems.com/
  • Founded 2003
  • United States

About RB Control Systems

RB Retail and Service Solutions gives business owners the tools to be successful. We have the software solution for your business, whether you operate multiple locations, one service route, or anything in between.


RB Control Systems Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Appointment Management
  • Client Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Payroll & Commissions
  • Point of Sale (POS)

RB Control Systems Reviews Recently Reviewed!


Awesome. Exceeded expectations.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use. I used another POS system last year and I had to switch to RB controls before my contract was up with the other system (I still have 1 year remaining on that contract). To simply say it, RB is just better in every way. One feature that is nice is the ability to attach photos to customers in their file. I attach liner drawings, safety cover drawings, etc to make it easy to reorder when the time comes around. What's nice is when you need help, RB is there to help you. I've had to call tech support numerous times asking for help. Instead of just fixing the problem for you, they take the time to show you how to fix it or make any adjustments you need and they aren't bothered to help. It's refreshing, the customer service is second to nobody.

Cons: That I didn't switch to RB controls sooner... seriously. I can't think of any cons off the top of my head.

Overall: I can bill customers out so much easier, inventory management is simple, I can focus more time on service calls and generating money rather than deal with a POS system that takes forever to get things done.

Reinstallation of RB

May 24, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The support service, the accessibility of obtaining help, at least when we need them, and usually the outcome is satisfactory

Cons: The inability to run periods for inventory reports. Namely AP and reports that have been corrupted and do not balance to each other. Journals that you cant get background detail for.

Great product for the pool industry.

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use.

Cons: Before Mobile Live was released I would say the inability to use this in the field but with the innovations happening I do not really have any complaints.

Overall: We have been using RB Control Systems for many years now and have really enjoyed our experience with it. This is a much more intuitive management software compared to the other alternatives available for pool companies. The Mobile Live feature that was recently released has helped us bring out service department into the modern age. The outstanding support staff has always been extremely knowledgeable and happy to help.

Recommendations to other buyers: Hope RB Controls continues to implement suggestions and improve its product. Seems to be getting better every day.

CUSTOMER SUPPORT

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, fast and readily available support, functionality, constant upgrades and changes made to improve the efficiency of the program.

Cons: Limitations on changes that can be made in certain areas/reports/handouts.

Overall: Everyone at RB is always very polite and helpful. Logan has an awesome, up-beat personality and is always a joy to talk with. Ashe is also very friendly and helpful! We always get the help we need quickly and if there is a problem that prevents an immediate solution, everyone communicates with us and keeps us informed on what is happening so that we're in the loop.

RB Control Systems is the only software we use and we are extremely satisfied with the product.

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is very fluid and easy to learn. It provides many functions for the different areas of a company (ie. inventory, scheduling, retail sales, accounts receivables, etc). It's easy to teach to new employees. Just like with any software, there has been a few glitches here and there, but it's always fixed within a reasonable timeframe with minimal interference to daily operations.

Cons: The only issue we've ever really experienced with the program is with the revolving service - but it's more due to preference than an issue with the program itself.

Awesome customer service!!

Aug 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Definitely makes your job a lot easier, keeping track of the records and sales is a huge plus. I would like to thank customer support who assisted me. I called to ask a question, he helped me. After hanging up he called me back and stated he found a easier way for me to do what i was trying to do. That is a huge plus, anytime we need assistance they are available.

Cons: RB does a lot of things, there is not any complaints on our end.

Up the Creek without a Paddle

Feb 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: What an eventful Winter, November 21, 2016, windows on my host computer decides shutdown and reinstall windows. So the fun begins! I didn't panic yet because I knew the system was backing itself up on the other computer up front. So , I called RB Tech support to help with the process of recovering the data for RB and resolve this matter quickly, but there is a problem. My computer stop backing up in June 2016. So, now what? It's ok because I had setup off line backup with another company just need to make a call and down load the data. All is good right? Wrong, the data was not be backed up for some reason not sure. Not only did we loose RB data but everything else as well, like Quick books. Now I am not sure what to do but, Logan to the rescue. He was pretty confident that I would be able to retrieve the data from the drive with the help of a data recovery service. After some research we found a company in New York that supposedly could recover the data. After 5 weeks got the data back but nothing was usable, what a pickle. So, just out of desperation I stop in a local computer repair store were the store owner said he would try but if the specialist couldn't then he probably could either. Two day later and we are in business he got the data back. The Fun begins Logan (RB Tech Support) started installing everything back to normal. Now we are up and running and RB is doing our off site backup. I must say Logan and the tech support team has been phenomenal during this troubling time and have went out of there way to provide me with the most professional and knowledgeable service available. THANKS RB TECH SUPPORT!

Team support is fantastic, everyone is always very friendly and right on top of everything.

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease and use of system. The ability to email to vendors. The ability to call tech support and get immediately response.

Cons: The ability to delete duplication and/or change items in inventory. The ability to start and stop a sales order without having to void it first. The ability to delete duplication or adjust a customer's account in AR easier than it is without having to write it off without showing in QB. .

Amazing! Only person who could fix our problem!

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is so much easier! RB Controls is great, especially their customer service! If we ever have problems they are always fixed quickly and they take the time to explain what happened!

Cons: Calling in for support - you can be on hold for a long time. But it is always worth it when you get through!

Overall: Ease of use, easy to keep track of customers information & scheduling. There are so many benefits to using Rb Controls.

We have been using RB for eleven years. It does everything we need and more!

Jan 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is simple! Implementation, training, and ease of use are key in a retail environment where new staff are coming on every season. The software is complete! From POS to service scheduling, we can do it all in one platform without purchasing other programs (exception QB's).

Cons: I would prefer that more of the data is exportable. That the sales reporting would show YTD comparisons.

Overall very few issues with the program. Easy to use, user friendly.

Jun 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Very functional for our retail and service needs. They listen to what clients want and update the program to meet our needs.

Cons: Does not have a few functions we would like to see, but they are in process of adding them. There are occasional 'hiccups' but no major issues.

Overall: Very functional. Allowed us to better streamline our retail and service systems and still communicate with our Quickbooks system on the back end.

Best Software we have ever purchased!

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How it encompasses all of the areas of our business and it's ease of use.

Cons: If I had to pick something, which it isnt even that "bad", I would say the inner office email system could use a revamping.

Overall: We have been using RB for over 10 years and never plan to switch! They are a great company to deal with and are always improving and adding new features to the program. We highly recommend the software to ALL pool & spa professionals!

Recommendations to other buyers: Its well worth the investment!!

Amazing product for swimming pool companies

Aug 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's geared for swimming pool service and retail companies, and since it is for the pool industry there are a lot of cool features! It helped our company get so much more organized with scheduling and payments, and the point of sale module is great.

Cons: Some things are finicky, and some of the things having to do with invoicing aren't 100% streamlined.

Overall: Fantastic. Customer support is great too

This is a great program, everytime I need help they help and fix it!

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If they don't answer and you leave a voicemail, they call back in less than 10 minutes. They always help me with problems that I cannot figure out my self, (plus im not good with computers)

Cons: I haven't had any problems with the software so far. Some days RB will act a little slow but thats the only problem iv'e noticed my self.

Overall: Iv'e learned a lot of things i've never even known about.

Helpful, patience, knowledgeable, quick response to problems

Feb 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is an easy data base that anyone with minimal accounting or computer skills can set up the information and do the daily work.

Cons: I'd like to see more perfection with the design of invoices, making sure that there is a uniform look for print size, font, also someone in RB needs to set up the customer address with out commas etc. for bulk mailing requirements

Overall: alot

Overall, Very happy. System easy to use and customer support is excellent.

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to manage a service dept and retail store in one program. Most systems did not have that ability. Also the easy entry into QuickBooks saves tons of manual accounting entries.

Cons: Lack of notice of feature changes. When there is an update or feature change and email with advice on new changes and how to use them would be great.

GREAT FOLKS TO WORK WITH- ALWAYS READY TO HELP!!

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MAKES THE BUSINESS RUN SMOOTHER! LIFE BEFORE RB WAS FILLED WITH HAND WRITTEN SALES TICKETS AND SERVICE CALLS.

Cons: WISH MOBILE LIVE COULD DO EVERYTHING THE MAIN SYSTEM WILL DO(I REALIZE IT IS A WORK IN PROGRESS).
WOULD LIKE TO SEE A REMINDER SET UP FOR WEEKLY SERVICE ROUTE FOR ITEMS THAT NEED TO BE RETURNED.

excellent- great system knowledge

Dec 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: complete access to all information, tremendous versatility, can generate all the information that we could ever need. The system is very easy to use .

Cons: It would be better if I did not have to log in every screen every time I need information in a different report area

Overall: Taylored for pool store use

Easy to use and great for the pool and spa industry!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: This system was made for this business! You can easily save customers information for future reference!

Cons: My least favorite thing would be the fact that you cannot two screens open at the same time. It would be nice to not have to quit out of what your working on to set up a work order.

The tech support is always able to answer any questions we can throw at them.

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: On the top of the list would have to be that we can almost always figure out how to get tasks completed on our own. If tech support is ever needed it's always just a phone call away.

Cons: I wish the software would better integrate with more modern Word/Excel software. Tech support at the busiest times can sometimes be challenging to get through to. Besides that the software is very intuitive and the product support is second to none!

ECL review

Feb 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Decent POS system; Good inventory product and invoice setup flexibility; tech team is very helpful

Cons: No self-report writer. Have had a lot of issues with device/payment manager and credit cards.

Overall: Tech team very helpful but POS reporting features don't give us what we need at time. Wish there was a self-report writer.

We love RB Control Systems and have been using it for 12 years!

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use! Customized for our industry! Excellent support staff and they take suggestions from users to constantly improve the program!

Cons: The ONLY negative is that it could have more marketing capabilities. However, they are working on adding more of these type features.

Logan in Tech Support was awesome when I had an issues with transferring data.

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Technical Support is always helpful and willing to fix any issues that I may be having. It's over all easy to use.

Cons: Sometimes I'm confused on inventory settings, how to connect devices, how to transfer data to my inventory counter.

Overall: Easy access and understanding on records, data, inventory, etc.

Staff provided outstanding customer service. Polite and professional. they were able to solve the issue

Jun 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use. The ability to track customers quickly and accurately, create quotes and sales orders.

Cons: Not able to delete part numbers. The ability to create sales orders when in 'customers' instead of having to log out and go into sales orders or cash register to save time.

Logan was great

Jan 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how the software can run our entire business. Technical is always great very fast to help solve our issues.

Cons: Route needs improving its hard to not see where your going to plot, Over all the software is great I am looking forward to see how Sequel is going to work.

New Server Upgrade - so complete re-load of RB

Mar 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It handles every department

Cons: suggested changes can take a long time (to address, sometimes never)

Overall: WOW! The customer support was amazing to work with. Very patient, and stuck with it until all our outstanding issues were resolved! Can't say enough good things about the RB support team!

today's support

Feb 09, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Cons: One must constantly quit and sign into each window. You can not work in multiple windows.

Overall: Today support worked really hard and did a great job! He definately went above and beyond helping me to set up a new computer on RB and other questions about mobile live were answered as well.

RB customer support does a great job keeping us informed and up to date.

Jan 04, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What we like most is the organizational capabilities and the ability to reach out to existing customers through RB control systems to maximize potential profits.

Cons: As a company handling many different fields related to Backyard living we would like to see more fully functional tools such as emailing pictures and updates to a client on each visit.

Capterra-loader

I have been using RB since 2007 and I love it!

Mar 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have three separate locations and it syncs them all together so I know what inventory is at all locations at any time and AR.

Logan was most helpful!!

Sep 22, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I am still learning how to use it...so cant honestly rate at this point.
The tech support is awesome, I have called numerous times and they are always very capable, pleasant and patient as they help me with my latest situation!

Cons: The difficulty I have had trying to find the reports that I need/want. There was a great deal of confusion when we went live with this system as to how things should be entered.

Still finding new things every day, this system has so much to offer!

Apr 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support that is provided to the user and all the functions available to the user with in this software.

Cons: It is difficult to know and learn which report is best for what you are trying to do. Not all reports export to ex

Great Job!

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use

Overall: Very quick and helpful response from my technician we really appreciate the help. Thank you
-Michael
Roanoke, VA

Total disaster!... Can't believe I'm the only bad review here!

Jan 19, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: The tech support...if this company didn't have them on the front line taking the heat, they would be out of business within a year.

Cons: Way to much to list here. BUYER BEWARE!!!... The farther you get into using it, the harder it's going to get out. The mafia of pool and spa software! We're pulling the plug before it grinds our business into the ground.

THANK YOU FOR YOUR HELP AND PATIENCE!

May 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: THE EASE OF USE NAVIGATING. VERY HAPPY WITH THE USE OF MICROSOFT OFFICE. VERY ORGANIZED WITH THE ICONS.

Cons: MISSING A FEW FEATURES ON MOBILE LIVE. CANNOT USE A/R ON MOBILE LIVE. WOULD ALSO LIKE THE ABILITY TO PRINT INVOICES AT JOB SITE.

DIFFICULT TO USE BUT TECHNICAL SUPPORT GUYS ARE AWESOME!!!!!

Jan 31, 2018
5/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: THAT IT HAS SO MANY OPTIONS TO CHOOSE FROM AND THAT TECHNICAL SUPPORT GUYS ARE SO PATIENT WITH ALL OUR QUESTIONS!! GOD BLESS THEM :)

Overall: TECHNICAL SUPPORT

RB is great for Swimming Pool Stores

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have had RB since 2008. It is great retail software. When you need help, they are there ready to help. I have had to wait on some phonecalls or schedule a call back, but they always called backed and helped with any problem I have had. Everyone is very friendly and willing to go that extra mile if needed. Thanks Again!!

Ga. Spa Com

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The customer support is awesome! Every time I call for help, they go above and beyond to fix the problem. Always patient and kind and very happy to help. Love them

Green Valley Pool April 10, 2017

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our rep has very good customer service skills, and the whole RB team is great! Our experience with RB Control Systems has been outstanding.

RB Control issues

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: I have been on the phone with Customer support representative - he helped me when the credit card company was at a loss. He was wonderful

Great software for the pool and spa industry

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We looked for quite a long time before we found RB , they were by far the best software for the pool and spa industry.

I requested assistance reversing some transactions and Customer support was a very big help to me.

Jun 20, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is able to handle many functions that make day-to-day business possible. This makes carrying out business processes simpler.

Cons: Some features of the software work one way and some another -- for example some items will open with a double click and others require hitting enter. As a result it makes the software a bit harder to use and explain to a new user.