# RB Control Systems Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RB Control Systems the right Point of Sale solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158830/RB-Control-Systems/reviews --- RB Control Systems 4.3 (55) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RB Control Systems Ease of use 4.1 Customer Service 4.7 ## Pros and Cons in Reviews LF Lance F PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Honestly, it has a few good features but not anything you can't find in other software out there.“ March 1, 2021 Shelley W Vice President Retail, 11 - 50 employeesUsed the software for: Less than 6 months. “They system did not integrate with our existing systems in a way that it was originally portrayed. When I reached out to the sales man he would not connect with me by phone to discuss our issues, instead he would respond by email only. “ September 17, 2020 LF Lance F PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Additionally, they constantly let licenses expire and they had to be contacted repeatedly to push the license expiry out manually.“ March 1, 2021 LF Lance F PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The client paid over $8,000 to own the software and has nothing to show for it because they care nothing about doing what is right or keeping their word.“ March 1, 2021 JG Johann G Owner/OperatorFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “It is bit complicated to use and need a lot of time to understand all features.“ January 29, 2021 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Karri K. President/Owner Used the software for: 2+ years ### "I have been using RB since 2007 and I love it!" March 7, 2018 5.0 Pros I have three separate locations and it syncs them all together so I know what inventory is at all locations at any time and AR. Review Source KK Karri K. Owner/President Retail Used the software for: 2+ years ### "AWESOME" May 28, 2021 5.0 I have used RB since 2007 and absolutely love the software. It has helped in so many areas of our business. Pros Inventory management between 3 locations and the ability to schedule service. Cons Inventory isn't always correct, but way better than the way we did before. RB is by no means perfect but it's as close to it that I have found and easy to use and train people on. Reason for choosing RB Control Systems Knew other companies that used it liked it. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) I have 3 locations and I had to enter the other 2 locations info in quickbooks every day. With RB, it is a push of a button and the general entries are made for my other locations. As long as they intergrate with quickbooks, I will never switch. Review Source Response from RB Retail and Service Software June 1, 2021 Thank you so much for the review, and kind words. We greatly appreciate the feedback, and do not intend to stop integrating with QuickBooks. In fact, we just integrated with QuickBooks Online available in RB SQL. KC Kenneth C. CEO Retail Used the software for: 2+ years ### "Semi Happy" October 28, 2019 3.0 I have been with them for a long time and they are good people. I just feel like in just a few aspects they are being left behind. I do not want to leave but I am going to have too. Pros The program is a whole package. Scheduling, Billing, POS Cons I wished it was on the cloud. I am constantly having issues with glitches. I come in and I cannot access RB. It takes hours sometimes to clear up the issues. Sometimes RB says its on there end and then sometimes they say its my server. 2 times in the last two months I was unable to print the schedules for my guys and we are completely shut down until it is straightened out. I have learned to print the schedules the night before just in case and that has saved me. I would like a more stream line set up than Mobile Live. Its very antiquated compared to other pool service software mobile apps. Always having connection issues. No before and after pictures with time stamps. Reason for choosing RB Control Systems Because 10 years ago they were on top of the game. Review Source VS Vincent S. Owner Computer & Network Security Used the software for: 2+ years ### "Not the best support for larger implementations" November 11, 2019 4.0 We like the centralized database (although using access) so all of our inventory and customers are in a single database. It also supports remote desktop and Remote Web Apps implementation but requires each client to be set up individually due to the way they do the licensing. Pros Works well when it is operational. typically problem free. Has all of the features a pool store would need. Cons The pool company is 100% dependent on the vendor for support and/or moving this to a new PC/Server. RB Support dictates to the pool store on how the migrations will be performed and scheduled regardless of the pool stores preferences. We have a larger implementation with a chain of stores and our setup is a little more complex and they are not willing to allow us to run the new system in parallel for testing prior to cut-over. "All or none" policy. Review Source Response from RB Retail and Service Software November 25, 2019 Good Afternoon Vincent, After reviewing our support tickets for the company you are preforming this work for, it appears that our techs did preform services not encompassed in our standard contract services. RB has set procedures and protocols for re-installations that we are unable change due to security measures enforced by the PCI Security Council. I apologize that your interaction with our tech team did not meet your standards. JK Jerrad K. Manager Used the software for: 2+ years ### "Awesome. Exceeded expectations. " March 27, 2018 5.0 I can bill customers out so much easier, inventory management is simple, I can focus more time on service calls and generating money rather than deal with a POS system that takes forever to get things done. Pros It's easy to use. I used another POS system last year and I had to switch to RB controls before my contract was up with the other system (I still have 1 year remaining on that contract). To simply say it, RB is just better in every way. One feature that is nice is the ability to attach photos to customers in their file. I attach liner drawings, safety cover drawings, etc to make it easy to reorder when the time comes around. What's nice is when you need help, RB is there to help you. I've had to call tech support numerous times asking for help. Instead of just fixing the problem for you, they take the time to show you how to fix it or make any adjustments you need and they aren't bothered to help. It's refreshing, the customer service is second to nobody. Cons That I didn't switch to RB controls sooner... seriously. I can't think of any cons off the top of my head. Review Source VR Verified Reviewer Vice President Retail Used the software for: Less than 6 months ### "A non starter" September 17, 2020 1.0 No accountability with this company. They refused to provide a refund on a system we never used. They clearly do not stand behind there product or service, and would rather take money from a small company and move onto the next sucker. Pros Had originally signed up as the program would allow us to download our catalog to the system, and make is easier to quote. Cons Signed up right before covid. As a result of this it was hard to get any assistance in the step up process. This left out employee in tears most days. They system did not integrate with our existing systems in a way that it was originally portrayed. When I reached out to the sales man he would not connect with me by phone to discuss our issues, instead he would respond by email only. I was confident that they would go they extra mile to assist and resolve any issues. Unfortunately once they received payment, they no longer had any interest in communicating with us. I asked to cancel and be refunded the initial cost based on our experience and was basically told that my employees were liers. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Deal with a company that has your back, and stands behind their solutions Review Source JG Johann G. Owner/Operator Facilities Services Used the software for: 2+ years ### "The Pool service software with all features necessary to run a company" January 29, 2021 5.0 What is really great is the very good support team which is always helpful and very knowledgeable. Pros Route Planning, Customer Data base, Accounts receivables Cons It is bit complicated to use and need a lot of time to understand all features. An intensive training at the beginning is necessary. The inventory part of the program is unpractical and should be easier to use. The graphic design of the program and its many functions should be made more modern with push buttons etc. The program is obviously made by by sophisticated software engineers. Further developing the product more with a user perspective and making functionalities easier to use would be helpful. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Review Source LF Lance F. President Information Technology and Services Used the software for: 2+ years ### "Poor design, support, and company behind it all" March 1, 2021 1.0 This company expired software, that my client is now supposed to own, immediately at end of support for a client and refused to make that right even after they stated the software will never expire. The client paid over $8,000 to own the software and has nothing to show for it because they care nothing about doing what is right or keeping their word. Additionally, they constantly let licenses expire and they had to be contacted repeatedly to push the license expiry out manually. That is poor design. Lastly, their support response is awful in that voicemails would be left requesting a callback and we'd still have to call back a day or two later as no call was returned. This company has no professionalism, integrity, or reliable support. I would NOT recommend your software to a single client or anyone for that matter. Pros Honestly, it has a few good features but not anything you can't find in other software out there. Cons Software updates frequently did not go smoothly overnight and required running restore option to clear errors. Software used Access for database. Only after selling this as the only option did they mention they have a SQL server version. Suffers from constant data corruption. This software also relies on SMB file sharing to run the program which is extremely dated method for business applications and is fraught with errors. Review Source LB Laura B. Manager/ Accounting Retail Used the software for: 1-2 years ### "Outstanding Service " January 20, 2021 5.0 Overall experience is wonderful. RB should be very proud and lucky to have employees like \[SENSITIVE CONTENT HIDDEN\], best customer service, very knowledgeable, friendly and patient. Pros The one thing I like most about this software is, it come with the most amazing, courteous, easy to understand customer support. I am new to the software and any questions I have are quickly and efficiently resolved and or explained. The software in it self has multiple features that are fairly easy to navigate. Cons The inventory section of the software. Its not very user friendly and is messy making it confusing. Billing needs to have the option to do bank withdraw for the monthly billing payments. Review Source BC Billy C. Used the software for: ### "Up the Creek without a Paddle" February 11, 2017 5.0 What an eventful Winter, November 21, 2016, windows on my host computer decides shutdown and reinstall windows. So the fun begins! I didn't panic yet because I knew the system was backing itself up on the other computer up front. So , I called RB Tech support to help with the process of recovering the data for RB and resolve this matter quickly, but there is a problem. My computer stop backing up in June 2016. So, now what? It's ok because I had setup off line backup with another company just need to make a call and down load the data. All is good right? Wrong, the data was not be backed up for some reason not sure. Not only did we loose RB data but everything else as well, like Quick books. Now I am not sure what to do but, Logan to the rescue. He was pretty confident that I would be able to retrieve the data from the drive with the help of a data recovery service. After some research we found a company in New York that supposedly could recover the data. After 5 weeks got the data back but nothing was usable, what a pickle. So, just out of desperation I stop in a local computer repair store were the store owner said he would try but if the specialist couldn't then he probably could either. Two day later and we are in business he got the data back. The Fun begins Logan (RB Tech Support) started installing everything back to normal. Now we are up and running and RB is doing our off site backup. I must say Logan and the tech support team has been phenomenal during this troubling time and have went out of there way to provide me with the most professional and knowledgeable service available. THANKS RB TECH SUPPORT! Review Source JP Jennifer P. Bookkeeper Retail Used the software for: 2+ years ### "ECL review" February 16, 2017 4.0 Tech team very helpful but POS reporting features don't give us what we need at time. Wish there was a self-report writer. Pros Decent POS system; Good inventory product and invoice setup flexibility; tech team is very helpful Cons No self-report writer. Have had a lot of issues with device/payment manager and credit cards. Review Source EW Emily W. Store Manager Retail Used the software for: 2+ years ### "Logan in Tech Support was awesome when I had an issues with transferring data." November 13, 2017 5.0 Easy access and understanding on records, data, inventory, etc. Pros Technical Support is always helpful and willing to fix any issues that I may be having. It's over all easy to use. Cons Sometimes I'm confused on inventory settings, how to connect devices, how to transfer data to my inventory counter. Review Source LJ Lisa J. Office Manager Used the software for: 2+ years ### "Staff provided outstanding customer service. Polite and professional. they were able to solve the issue" June 1, 2018 4.0 Pros Ease of use. The ability to track customers quickly and accurately, create quotes and sales orders. Cons Not able to delete part numbers. The ability to create sales orders when in 'customers' instead of having to log out and go into sales orders or cash register to save time. Review Source TS Tara S. Operations Construction Used the software for: 2+ years ### "New Server Upgrade - so complete re-load of RB" March 17, 2017 4.0 WOW! The customer support was amazing to work with. Very patient, and stuck with it until all our outstanding issues were resolved! Can't say enough good things about the RB support team! Pros It handles every department Cons suggested changes can take a long time (to address, sometimes never) Review Source TM Tom M. Owner Retail Used the software for: 1-2 years ### "RB—a business must" February 19, 2019 5.0 Number one—the customer service is awesome! Pros Has all features I was looking for and the training was great. Cons Nothing so far but might have some suggestions in near future Review Source JT Jim T. President Used the software for: Less than 6 months ### "Total disaster!... Can't believe I'm the only bad review here!" January 20, 2018 1.0 Pros The tech support...if this company didn't have them on the front line taking the heat, they would be out of business within a year. Cons Way to much to list here. BUYER BEWARE!!!... The farther you get into using it, the harder it's going to get out. The mafia of pool and spa software! We're pulling the plug before it grinds our business into the ground. Review Source DZ DOREEN Z. Used the software for: ### "RB is great for Swimming Pool Stores" February 13, 2017 5.0 I have had RB since 2008. It is great retail software. When you need help, they are there ready to help. I have had to wait on some phonecalls or schedule a call back, but they always called backed and helped with any problem I have had. Everyone is very friendly and willing to go that extra mile if needed. Thanks Again!! Review Source DH Debbie H. Used the software for: ### "RB Control issues" February 13, 2017 5.0 I have been on the phone with Customer support representative - he helped me when the credit card company was at a loss. He was wonderful Review Source MP Martina P. CEO Used the software for: 2+ years ### "Reinstallation of RB " May 24, 2018 2.0 Pros The support service, the accessibility of obtaining help, at least when we need them, and usually the outcome is satisfactory Cons The inability to run periods for inventory reports. Namely AP and reports that have been corrupted and do not balance to each other. Journals that you cant get background detail for. Review Source JR Julie R. Office Manager Consumer Services Used the software for: 2+ years ### "RB technical support" April 8, 2021 5.0 Every time I have had an issue they have been there for me to solve a problem. Like I said IT awesome. Pros the customer technical support is phenomenal! \[SENSITIVE CONTENT HIDDEN\] really helped me out of a serious problem. Cons We have the older version, sometimes sets don't make sense. Updated software I'm sure is top notch Review Source Response from RB Retail and Service Software April 12, 2021 Thank you for the kind words pertaining to my technician/support staff. If you need anything at all, please let us know! CR Christi R. Owner Consumer Goods Used the software for: 2+ years ### "Amazing product for swimming pool companies" August 6, 2018 5.0 Fantastic. Customer support is great too Pros It's geared for swimming pool service and retail companies, and since it is for the pool industry there are a lot of cool features! It helped our company get so much more organized with scheduling and payments, and the point of sale module is great. Cons Some things are finicky, and some of the things having to do with invoicing aren't 100% streamlined. Review Source lO lindsay O. office manager Construction Used the software for: 2+ years ### "custromer servie \[SENSITIVE CONTENT HIDDEN\]" June 4, 2020 3.0 loved my customer service rep \[SENSITIVE CONTENT HIDDEN\] Pros i liked my customer service \[SENSITIVE CONTENT HIDDEN\]...he was so nice and patient Cons would like an in person tutorial for more options for bill payetcc.. Review Source Response from RB Retail and Service Software June 11, 2020 Thank you so much for your kind review. If you would like any type of additional training, please let us know so we can get a time setup. We can cover any features you may not being taking advantage of, or something specific like payments! JT JESSICA T. Service Manager Consumer Services Used the software for: 2+ years ### "CUSTOMER SUPPORT" February 14, 2017 5.0 Everyone at RB is always very polite and helpful. Logan has an awesome, up-beat personality and is always a joy to talk with. Ashe is also very friendly and helpful! We always get the help we need quickly and if there is a problem that prevents an immediate solution, everyone communicates with us and keeps us informed on what is happening so that we're in the loop. Pros Ease of use, fast and readily available support, functionality, constant upgrades and changes made to improve the efficiency of the program. Cons Limitations on changes that can be made in certain areas/reports/handouts. Review Source SF Steven F. Service Manager Consumer Services Used the software for: 2+ years ### "Great product for the pool industry." March 28, 2017 5.0 We have been using RB Control Systems for many years now and have really enjoyed our experience with it. This is a much more intuitive management software compared to the other alternatives available for pool companies. The Mobile Live feature that was recently released has helped us bring out service department into the modern age. The outstanding support staff has always been extremely knowledgeable and happy to help. Pros Very easy to use. Cons Before Mobile Live was released I would say the inability to use this in the field but with the innovations happening I do not really have any complaints. Review Source jT josh T. installation foreman Consumer Services Used the software for: 2+ years ### "review" November 5, 2019 4.0 Pros The software has expansive capabilities, some of which we are not using to their full potential. The people from the help line are exceptional as well. Cons the initial learning curve is steep, and we are not maximizing rb controls capabilities. The "Follow Ups" are also an unusable feature now. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.