# Page 2 | RB Control Systems Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is RB Control Systems the right Point of Sale solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158830/RB-Control-Systems/reviews --- RB Control Systems 4.3 (55) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of RB Control Systems ## Showing most helpful reviews Showing 26-50 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MG Melissa G. Office Manager Business Supplies and Equipment Used the software for: 2+ years ### "Webinar questions" December 17, 2020 4.0 \[SENSITIVE CONTENT HIDDEN\] was very helpful and paitent when helping walk me through every question that I had Pros I like that I can try different ways to get things completed Cons It does crash often. I would like to have multiple window open and more then one user in the schedule at a time. Review Source SB Stephanie B. Retail Manager Retail Used the software for: 2+ years ### "Awesome customer service!!" August 15, 2018 5.0 Pros Definitely makes your job a lot easier, keeping track of the records and sales is a huge plus. I would like to thank customer support who assisted me. I called to ask a question, he helped me. After hanging up he called me back and stated he found a easier way for me to do what i was trying to do. That is a huge plus, anytime we need assistance they are available. Cons RB does a lot of things, there is not any complaints on our end. Review Source DW Donna W. Business Manager Retail Used the software for: 2+ years ### "update to system" February 21, 2019 5.0 Pros User Friendly, a lot to learn, but once you get pass this, its ideal for the Pool Industry Cons #1 complaint from day one, unlike Quickbooks, you can't go in and make a change in the description of a part in inventory or just delete it completely if you no longer purchase, use or don't want it there. You can put it in to a inactive file, but if that part has 3 or 4 descriptions, its very time consuming. Review Source VN Victoria N. Executive Assistant Used the software for: 1-2 years ### "RB Control Systems is the only software we use and we are extremely satisfied with the product." March 14, 2018 5.0 Pros The software is very fluid and easy to learn. It provides many functions for the different areas of a company (ie. inventory, scheduling, retail sales, accounts receivables, etc). It's easy to teach to new employees. Just like with any software, there has been a few glitches here and there, but it's always fixed within a reasonable timeframe with minimal interference to daily operations. Cons The only issue we've ever really experienced with the program is with the revolving service - but it's more due to preference than an issue with the program itself. Review Source HB Heidi B. Sales Floor Manager Retail Used the software for: 2+ years ### "Amazing! Only person who could fix our problem!" September 29, 2017 5.0 Ease of use, easy to keep track of customers information & scheduling. There are so many benefits to using Rb Controls. Pros Customer service is so much easier! RB Controls is great, especially their customer service! If we ever have problems they are always fixed quickly and they take the time to explain what happened! Cons Calling in for support - you can be on hold for a long time. But it is always worth it when you get through! Review Source LZ Lorina Z. Manager Retail Used the software for: 2+ years ### "Overall very few issues with the program. Easy to use, user friendly." June 11, 2018 4.0 Very functional. Allowed us to better streamline our retail and service systems and still communicate with our Quickbooks system on the back end. Pros Ease of use. Very functional for our retail and service needs. They listen to what clients want and update the program to meet our needs. Cons Does not have a few functions we would like to see, but they are in process of adding them. There are occasional 'hiccups' but no major issues. Review Source SH Stacey H. Controller Used the software for: 2+ years ### "We have been using RB for eleven years. It does everything we need and more!" January 10, 2018 4.0 Pros The software is simple! Implementation, training, and ease of use are key in a retail environment where new staff are coming on every season. The software is complete! From POS to service scheduling, we can do it all in one platform without purchasing other programs (exception QB's). Cons I would prefer that more of the data is exportable. That the sales reporting would show YTD comparisons. Review Source EC Eric C. VP Retail Used the software for: 2+ years ### "Best Software we have ever purchased!" January 30, 2017 5.0 We have been using RB for over 10 years and never plan to switch! They are a great company to deal with and are always improving and adding new features to the program. We highly recommend the software to ALL pool & spa professionals! Pros How it encompasses all of the areas of our business and it's ease of use. Cons If I had to pick something, which it isnt even that "bad", I would say the inner office email system could use a revamping. Review Source RM Rikki M. Sales Associate Used the software for: 2+ years ### "This is a great program, everytime I need help they help and fix it!" August 10, 2017 5.0 Iv'e learned a lot of things i've never even known about. Pros If they don't answer and you leave a voicemail, they call back in less than 10 minutes. They always help me with problems that I cannot figure out my self, (plus im not good with computers) Cons I haven't had any problems with the software so far. Some days RB will act a little slow but thats the only problem iv'e noticed my self. Review Source AB AILEEN B. Administration Retail Used the software for: 2+ years ### "Helpful, patience, knowledgeable, quick response to problems" February 23, 2018 4.0 alot Pros This is an easy data base that anyone with minimal accounting or computer skills can set up the information and do the daily work. Cons I'd like to see more perfection with the design of invoices, making sure that there is a uniform look for print size, font, also someone in RB needs to set up the customer address with out commas etc. for bulk mailing requirements Review Source AD Amanda D. Retail Store Manager Retail Used the software for: 2+ years ### "Help with Batch!" October 23, 2018 5.0 Our reps helped us figure out a large issue and I can't thank them enough for working hard to resolve this issue! Pros RB is a really easy program to use once you learn! Ease of access makes for speedy transactions and happy customers Cons The glitches are what I like least about the software -- however I appreciate how quickly your developers and entire team are able to find the errors! Review Source AH April H. Owner Used the software for: 2+ years ### "Overall, Very happy. System easy to use and customer support is excellent. " May 25, 2017 5.0 Pros The ability to manage a service dept and retail store in one program. Most systems did not have that ability. Also the easy entry into QuickBooks saves tons of manual accounting entries. Cons Lack of notice of feature changes. When there is an update or feature change and email with advice on new changes and how to use them would be great. Review Source TJ Tony J. SALES/ASST MGR Used the software for: 2+ years ### "GREAT FOLKS TO WORK WITH- ALWAYS READY TO HELP!!" November 28, 2017 5.0 Pros MAKES THE BUSINESS RUN SMOOTHER! LIFE BEFORE RB WAS FILLED WITH HAND WRITTEN SALES TICKETS AND SERVICE CALLS. Cons WISH MOBILE LIVE COULD DO EVERYTHING THE MAIN SYSTEM WILL DO(I REALIZE IT IS A WORK IN PROGRESS). WOULD LIKE TO SEE A REMINDER SET UP FOR WEEKLY SERVICE ROUTE FOR ITEMS THAT NEED TO BE RETURNED. Review Source eR elwood R. store mgr. Used the software for: 2+ years ### "excellent- great system knowledge" December 7, 2017 4.0 Taylored for pool store use Pros complete access to all information, tremendous versatility, can generate all the information that we could ever need. The system is very easy to use . Cons It would be better if I did not have to log in every screen every time I need information in a different report area Review Source HB Heidi B. Sales Floor Manager Retail Used the software for: 2+ years ### "Easy to use and great for the pool and spa industry! " May 10, 2018 5.0 Pros This system was made for this business! You can easily save customers information for future reference! Cons My least favorite thing would be the fact that you cannot two screens open at the same time. It would be nice to not have to quit out of what your working on to set up a work order. Review Source DP David P. Project Manager / IT / Marketing Used the software for: 1-2 years ### "The tech support is always able to answer any questions we can throw at them." March 23, 2018 5.0 Pros On the top of the list would have to be that we can almost always figure out how to get tasks completed on our own. If tech support is ever needed it's always just a phone call away. Cons I wish the software would better integrate with more modern Word/Excel software. Tech support at the busiest times can sometimes be challenging to get through to. Besides that the software is very intuitive and the product support is second to none! Review Source AJ Adam J. Owner Used the software for: 2+ years ### "We love RB Control Systems and have been using it for 12 years! " December 6, 2017 5.0 Pros Super easy to use! Customized for our industry! Excellent support staff and they take suggestions from users to constantly improve the program! Cons The ONLY negative is that it could have more marketing capabilities. However, they are working on adding more of these type features. Review Source EP Eric P. Owner Retail Used the software for: 2+ years ### "Logan was great" January 3, 2018 5.0 Pros I like how the software can run our entire business. Technical is always great very fast to help solve our issues. Cons Route needs improving its hard to not see where your going to plot, Over all the software is great I am looking forward to see how Sequel is going to work. Review Source LD Lorraine D. bookkeeper Retail Used the software for: 2+ years ### "today's support" February 9, 2017 4.0 Today support worked really hard and did a great job! He definately went above and beyond helping me to set up a new computer on RB and other questions about mobile live were answered as well. Cons One must constantly quit and sign into each window. You can not work in multiple windows. Review Source WJ William J. Owner Construction Used the software for: 1-2 years ### "RB customer support does a great job keeping us informed and up to date." January 4, 2018 4.0 Pros What we like most is the organizational capabilities and the ability to reach out to existing customers through RB control systems to maximize potential profits. Cons As a company handling many different fields related to Backyard living we would like to see more fully functional tools such as emailing pictures and updates to a client on each visit. Review Source LG Linda G. accountant Construction Used the software for: 6-12 months ### "Logan was most helpful!! " September 22, 2017 3.0 Pros I am still learning how to use it...so cant honestly rate at this point. The tech support is awesome, I have called numerous times and they are always very capable, pleasant and patient as they help me with my latest situation! Cons The difficulty I have had trying to find the reports that I need/want. There was a great deal of confusion when we went live with this system as to how things should be entered. Review Source KR Kerith R. Manager Used the software for: 1-2 years ### "Still finding new things every day, this system has so much to offer!" April 23, 2018 5.0 Pros The customer support that is provided to the user and all the functions available to the user with in this software. Cons It is difficult to know and learn which report is best for what you are trying to do. Not all reports export to ex Review Source MD Michael D. Sales associate Luxury Goods & Jewelry Used the software for: 1-2 years ### "Great Job!" February 10, 2017 5.0 Very quick and helpful response from my technician we really appreciate the help. Thank you -Michael Roanoke, VA Pros ease of use Review Source NS Nick S. Inventory Controller Luxury Goods & Jewelry Used the software for: Less than 6 months ### "RB Controls" March 31, 2020 4.0 Pros Product is well suited for our business and is as versatile as we need it to be. Cons Sometimes it just does things I dont understand and requires a restart every once in a while. Review Source KD KIMBERLY D. PRESIDENT Used the software for: Less than 6 months ### "THANK YOU FOR YOUR HELP AND PATIENCE!" May 24, 2017 4.0 Pros THE EASE OF USE NAVIGATING. VERY HAPPY WITH THE USE OF MICROSOFT OFFICE. VERY ORGANIZED WITH THE ICONS. Cons MISSING A FEW FEATURES ON MOBILE LIVE. CANNOT USE A/R ON MOBILE LIVE. WOULD ALSO LIKE THE ABILITY TO PRINT INVOICES AT JOB SITE. Review Source Similar Products Featured