# ClickUp Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of ClickUp Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of ClickUp Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/158833/ClickUp --- # ClickUp Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 15, 2025 Written byShubham Gupta Shubham Gupta Shubham is a writer at Capterra, specializing in project management. His research for Capterra is informed by nearly 200,000 authentic user reviews and more than 10,000 interactions between Capterra software advisors and project management sof... [See bio & all articles](https://www.capterra.com/resources/author/sgupta/) Edited byParul Sharma Parul Sharma Parul is an editor at Capterra with over half a decade of experience curating news, IT, software, finance, lifestyle, and health content. She excels at simplifying complex terms into engaging content for SMBs. Parul has worked as a feature wri... [See bio & all articles](https://www.capterra.com/resources/author/parul-sharma/) Written by [Shubham Gupta](https://www.capterra.com/resources/author/sgupta/) Shubham is a writer at Capterra, specializing in project management. His research for Capterra is informed by nearly 200,000 authentic user reviews and more than 10,000 interactions between Capterra software advisors and project management software buyers. Edited by [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/) Parul is an editor at Capterra with over half a decade of experience curating news, IT, software, finance, lifestyle, and health content. She excels at simplifying complex terms into engaging content for SMBs. Parul has worked as a feature writer for DNA India, India’s premier media portal. She was also the highest scorer in her English literature graduation and post-graduation class. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ClickUp ClickUp Overview: ### Key takeaways Insights from verified Capterra reviews ClickUp helps small businesses manage tasks, projects, and workflows with customizable views and automation tools. It’s most used by marketing, IT services, and software services teams. Reviewers value its flexibility and collaboration features, though many cite performance issues and a steep learning curve. Recent updates like AI image generation and workload management enhance planning and reduce manual effort. ### Our verdict ClickUp suits teams that need flexible task views and deep customization across projects. Its range of planning and collaboration tools support structured planning and collaboration, but buyers should expect occasional performance lags and a steeper setup curve. For teams managing multiple workflows, its automation and planning tools often justify the learning investment. Top alternative Featured Overall rating Based on 4,567 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Pros & cons Comprehensive collaboration workspace Productivity-boosting task management Slow performance and lag Limited mobile functionality Starting price $10 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ClickUp?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://clickup.com/&name=ClickUp) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ClickUp 4.6 (4,567) VS. [4.4 (15,323)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting Price $10 Per User, Per Month Starting Price $7.91 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (4,561) Ease Of Use 4.1 (9,237) Value For Money 4.6 (3,511) Value For Money 4.3 (6,907) Customer Service 4.5 (3,174) Customer Service 4.2 (6,205) ## ClickUp alternatives ClickUp may not suit teams seeking a simpler interface, faster performance, or fewer features to manage. If your priorities include smoother mobile use, clearer pricing, or more intuitive task views, consider exploring other project management tools that better align with your workflow. [4.5 (13,549)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.6 (5,731)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (2,888)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,489)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/158833/ClickUp/alternatives/) ## Who uses ClickUp? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive collaboration workspace 97% positive reviews out of 426 Most reviewers indicate team collaboration is seamless, with real-time communication, file sharing, and centralized task management. Johannsen Q Senior Consultant, 11 - 50 employees. "Collaboration: ClickUp makes it easy for my team to collaborate and communicate, with features such as real-time updates, commenting, and file sharing." Slow performance and lag 77% negative reviews out of 276 Most users report performance and speed issues, including slow load times, lag, and delays impacting daily operations. Amanda H Manager, 1 employee. "ClickUp is super slow; it lags, freezes, and takes forever to do anything." Productivity-boosting task management 95% positive reviews out of 251 Most reviewers find productivity features help organize tasks, track progress, and streamline workflows for greater efficiency. Adan H Clinical Intensivist , 11 - 50 employees. "It's needless to say that it has all the features that simplifies my workflow, saves me time and boost my efficiency and that of my team." Limited mobile functionality 40% negative reviews out of 268 Some users report the mobile app lacks key features, feels clunky, and is less reliable than desktop. Cari D Health Coach, 51 - 200 employees. "The mobile version needs quite a bit of work - it's less intuitive and crashes often" Highly adaptable project platform 98% positive reviews out of 133 Most reviewers describe flexibility as allowing extensive customization, letting teams tailor workflows to unique needs. Martina R CEO and founder, 11 - 50 employees. "We initially chose ClickUp for its flexibility, powerful features, and promise of being an all-in-one productivity platform." Frequent bugs and glitches 55% negative reviews out of 222 Some reviewers describe encountering recurring bugs, glitches, and occasional crashes that disrupt workflow and cause frustration. Mohammad U Proprietor, 2 - 10 employees. "Occasional bugs and glitches: Like any software, ClickUp may experience occasional bugs and glitches, which can be frustrating for users." ## ClickUp's interface ClickUp’s interface offers multiple views: lists, boards, calendars, and Gantt charts, but users often describe it as visually dense and occasionally slow to load. While customization is a strength, navigating between features can feel cluttered, especially for new users. 2+ Shubham Gupta Teams managing multiple projects often benefit from ClickUp’s customizable dashboards and varied view options, which help surface priorities and dependencies. Reviewers say once familiar with the layout, it supports structured planning and reduces reliance on external tracking tools. Ease of Use 4.3 (4,561) 4.3 Based on 4,561 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Shubham Gupta ClickUp’s top-rated features work best when used together to simplify planning, task ownership, and time tracking. Reviewers say the combination helps teams reduce manual updates, stay aligned across views, and maintain visibility without switching tools. Features 4.6 (4,561) 4.6 Based on 4,561 reviews The ClickUp features below were rated the highest by our reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Assignment management 4.6 (41) 41 reviewers rated this feature Enables teams to assign, track, and reassign tasks with clarity. Custom statuses help tailor workflows across departments, reducing the need for status meetings. Reviewers say it improves accountability and visibility. Task tagging 4.6 (46) 46 reviewers rated this feature Supports task categorization by priority, user, or keyword. Reviewers say it improves clarity and communication, especially in fast-moving teams. Mobile integration and ease of use are noted, though some want more flexibility. Project management 4.5 (140) 140 reviewers rated this feature Helps teams organize tasks, assign responsibilities, and track deadlines in one place. Multiple views: boards, Gantt charts, calendars support different work styles. Integrations with tools like Jira and GitHub add value. Task management 4.5 (1,287) 1287 reviewers rated this feature Centralizes task creation, prioritization, and tracking. Custom fields, statuses, and multiple views help teams stay organized. Collaboration tools like comments and attachments support team workflows. Project planning/scheduling 4.5 (868) 868 reviewers rated this feature Offers Gantt charts and customizable timelines to visualize progress and dependencies. Milestones, recurring tasks, and templates help teams stay on track. Some reviewers mention limitations with automation quotas. Online time tracking 4.5 (211) 211 reviewers rated this feature Supports manual and real-time tracking across devices. Reviewers highlight its value for billing, productivity analysis, and managing remote teams. Integrations with Toggl and Chrome extensions enhance usability. Workload management 0 reviewers rated this feature Helps managers visualize team capacity across projects and reassign tasks based on availability. Real-time adjustments help prevent burnout by flagging imbalances before they impact delivery. Sprint points and reporting 0 reviewers rated this feature Uses point-based metrics and visual summaries to monitor sprint progress. Teams can monitor velocity, identify blockers, and adjust scope mid-cycle. This feature supports agile workflows and helps maintain delivery pace across multiple sprints. Private whiteboards 0 reviewers rated this feature Enables secure, collaborative planning spaces for brainstorming, mapping workflows, or organizing ideas. These whiteboards are accessible only to selected users, making them ideal for sensitive planning or cross-functional strategy sessions. Custom exporting 0 reviewers rated this feature Allows teams to export data in tailored formats for reporting, compliance, or stakeholder updates. This feature supports granular control over what gets shared and how, helping teams align exports with internal or external requirements. AI image generation 0 reviewers rated this feature Lets teams create visuals directly within ClickUp using GPT-4o. This feature supports mockups, infographics, and image variants tied to workspace content, helping users communicate ideas faster and more clearly. List agents 0 reviewers rated this feature Enables automated weekly or daily reports and team standups for Lists. Users can activate pre-built agents or create custom ones to summarize progress and surface blockers; no coding required. Outlook Calendar integration 0 reviewers rated this feature llows users to sync Outlook events with ClickUp Calendar, auto-block time for tasks, and manage meetings from one place. This update improves scheduling accuracy and reduces context switching. Smarter scheduling 0 reviewers rated this feature Introduces task durations and weekend skipping across views. This helps teams maintain realistic timelines and avoid manual rescheduling in Gantt charts, Lists, and calendars. All key features (252) An @mention is a way to tag or notify a specific person about a message/post 81.82% of 11 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems 54.00% of 100 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 74.66% of 146 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 68.29% of 205 reviewers that rated this feature as important or highly important Continuous profile-based stream of news and activity 66.67% of 3 reviewers that rated this feature as important or highly important Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more 33.33% of 27 reviewers that rated this feature as important or highly important Lets teams create visuals directly within ClickUp using GPT-4o. This feature supports mockups, infographics, and image variants tied to workspace content, helping users communicate ideas faster and more clearly. 0 reviewers rated this feature System alerts about the need to escalate an issue or request 0.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 46.34% of 205 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 42.42% of 33 reviewers that rated this feature as important or highly important Track, manage and store the applications of potential future members, customers or candidates 0% of 0 reviewers... Manage the process of evaluating documents or requests submitted for approval 76.19% of 21 reviewers that rated this feature as important or highly important Route documents and other data through one or more stakeholders for review and approval 0.00% of 1 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes 33.33% of 3 reviewers that rated this feature as important or highly important Enables teams to assign, track, and reassign tasks with clarity. Custom statuses help tailor workflows across departments, reducing the need for status meetings. Reviewers say it improves accountability and visibility. 41 reviewers rated this feature A record of all activities within the system, including user access, changes made, etc. 0.00% of 4 reviewers that rated this feature as important or highly important Automatically create schedules based on business needs or employee availability and qualifications 0% of 0 reviewers... Automate recording of time to reduce human error 66.67% of 6 reviewers that rated this feature as important or highly important The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. 65.00% of 20 reviewers that rated this feature as important or highly important A way to visually represent data via blocks the length of which correlates with the values they represent 50.00% of 6 reviewers that rated this feature as important or highly important Track billable hours and/or non-billable expenses for work performed 58.82% of 17 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers 33.53% of 167 reviewers that rated this feature as important or highly important Group collaboration to solve ideas in a productive and concentrated manner. 38.46% of 39 reviewers that rated this feature as important or highly important Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure 20.00% of 55 reviewers that rated this feature as important or highly important Create budgets based on historical data and future projections 40.00% of 5 reviewers that rated this feature as important or highly important Monitor and track bugs and issues in the system. 100.00% of 1 reviewers that rated this feature as important or highly important The creation of a bug/issue ticket, submitted by a team member, customer or end user 50.00% of 14 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes 54.12% of 85 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar 63.83% of 188 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules 0.00% of 2 reviewers that rated this feature as important or highly important Notifications/alerts for upcoming events or tasks 50.00% of 4 reviewers that rated this feature as important or highly important Track and interpret campaign performance metrics 0.00% of 1 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results 100.00% of 1 reviewers that rated this feature as important or highly important Plan and strategize marketing campaigns 0% of 0 reviewers... Monitor service demand and performance to plan for adequate resources that meet business needs 0.00% of 1 reviewers that rated this feature as important or highly important Access and track notes regarding case activities and updates within case files 0% of 0 reviewers... Track and monitor efficient handling of all changes/transitions 0.00% of 1 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance 0% of 0 reviewers... Manage contact details and communication with clients 50.00% of 34 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients 29.63% of 54 reviewers that rated this feature as important or highly important Connect to code repositories (e.g., Git or SVN) to import a project or automate the scanning of source code 0.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together 56.87% of 415 reviewers that rated this feature as important or highly important A way to visually represent data where different categories of items are marked with different colors 0.00% of 4 reviewers that rated this feature as important or highly important Leave comments and notes on documents for others to view 48.78% of 41 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat 43.59% of 39 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier 60.00% of 5 reviewers that rated this feature as important or highly important Configure existing workflows to meet your organization's needs 47.06% of 17 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. 55.56% of 9 reviewers that rated this feature as important or highly important Manage, organize, and store contact information 52.27% of 88 reviewers that rated this feature as important or highly important The ability to create unique content 0% of 0 reviewers... Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving 66.67% of 15 reviewers that rated this feature as important or highly important Process to track, record, and analyze expenses that occurred over the entire duration of a given project 0% of 0 reviewers... Forecast of the expenses necessary for project completion 35.19% of 54 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 23.53% of 17 reviewers that rated this feature as important or highly important Allows teams to export data in tailored formats for reporting, compliance, or stakeholder updates. This feature supports granular control over what gets shared and how, helping teams align exports with internal or external requirements. 0 reviewers rated this feature Visualize and analyze customer experience across all touchpoints and channels 0% of 0 reviewers... Add customized logos and colors to align with company branding 62.50% of 8 reviewers that rated this feature as important or highly important Alter the layout and content of dashboards 37.50% of 16 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases 76.65% of 167 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 46.79% of 109 reviewers that rated this feature as important or highly important A document that lists daily activities or maintains a record of all events that happened in a day 0.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 50.00% of 12 reviewers that rated this feature as important or highly important Creation and customization of dashboards 0% of 0 reviewers... Import and export data to and from software applications 48.89% of 45 reviewers that rated this feature as important or highly important Specify or track the date/time a project, task, etc., is due for completion 56.25% of 16 reviewers that rated this feature as important or highly important Track and manage task relationships and dependencies 25.00% of 4 reviewers that rated this feature as important or highly important Collaborate on creating a product by sharing and adjusting designs through a shared portal 0% of 0 reviewers... Online forums/groups where users can ask questions, share ideas, best practices, etc. 20.00% of 5 reviewers that rated this feature as important or highly important Create, distribute, and/or monitor campaigns that include banners, overlays, rich media, and other display ads. 100.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location 47.41% of 116 reviewers that rated this feature as important or highly important Review and analyze existing information across documents 0% of 0 reviewers... Store and organize documents in a centralized system 46.15% of 78 reviewers that rated this feature as important or highly important Assemble applications and processes by dragging over and arranging pre-built components 61.19% of 134 reviewers that rated this feature as important or highly important Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken 76.47% of 17 reviewers that rated this feature as important or highly important Digitally sign online documents 42.86% of 7 reviewers that rated this feature as important or highly important Receive and/or send email notifications for urgent updates, requests, or other information 0% of 0 reviewers... Manage, store and organize emails within the system or via third-party apps 40.00% of 25 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns 0.00% of 1 reviewers that rated this feature as important or highly important Convert emails into tasks 41.18% of 17 reviewers that rated this feature as important or highly important Monitor and track what your employees are doing 66.67% of 6 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository 72.41% of 29 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks 57.14% of 7 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability 63.64% of 11 reviewers that rated this feature as important or highly important Create, save, and store files 30.00% of 30 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more 41.80% of 122 reviewers that rated this feature as important or highly important Move files across different systems or networks 46.67% of 15 reviewers that rated this feature as important or highly important Plan, manage, and track the financial activities of an individual or organization 40.00% of 5 reviewers that rated this feature as important or highly important For creative teams and agencies 0% of 0 reviewers... For the intention to be used by developers 0% of 0 reviewers... Supports project management for IT professionals & teams 42.86% of 7 reviewers that rated this feature as important or highly important Designed for small businesses 0% of 0 reviewers... Form predictions based on past and present data/trends 75.00% of 16 reviewers that rated this feature as important or highly important Automate repetitive tasks such as filling out information or creating certain types of forms 0% of 0 reviewers... Store, manage and track all forms in a centralized location 46.15% of 13 reviewers that rated this feature as important or highly important Games or game-like elements to track progress and reward accomplishments 50.00% of 10 reviewers that rated this feature as important or highly important Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies 50.88% of 57 reviewers that rated this feature as important or highly important Establish measurable goals and objectives and track their progress over a specific period of time 80.00% of 15 reviewers that rated this feature as important or highly important Create, design and modify the flow and processes of tasks in a project 56.52% of 23 reviewers that rated this feature as important or highly important Allow guests to view the software and interact with users 0.00% of 2 reviewers that rated this feature as important or highly important Automates core HR functions such as talent management, employee evaluation and learning management 0% of 0 reviewers... Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects 49.15% of 59 reviewers that rated this feature as important or highly important Facilitates users voting on ideas that are presented so the most favorable ones can be highlighted and further pursued 20.00% of 5 reviewers that rated this feature as important or highly important The creation, development, and sharing of potentially innovative new ideas 63.33% of 60 reviewers that rated this feature as important or highly important Process of developing, planning, managing, and executing new ideas or innovations 0% of 0 reviewers... Track interaction history by documenting conversations for contacts 60.00% of 15 reviewers that rated this feature as important or highly important Inspecting the issue resolution process for compliance with related systems and regulatory guidelines 0.00% of 1 reviewers that rated this feature as important or highly important Identify and respond to unexpected problems or failures (ie. "negative events") 39.66% of 58 reviewers that rated this feature as important or highly important Schedule and assign issue completion dates and/or times 0.00% of 2 reviewers that rated this feature as important or highly important Record and follow the progress of every issue 70.00% of 20 reviewers that rated this feature as important or highly important Planning out the structure and duration of repetitive intervals of time dedicated to specific tasks during the development cycle 0% of 0 reviewers... Visualization tool to organize and optimize tasks and track their status at every stage of workflow 49.18% of 61 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support 0.00% of 1 reviewers that rated this feature as important or highly important Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills 100.00% of 2 reviewers that rated this feature as important or highly important Tracking the status of previously identified performance measurements 57.14% of 7 reviewers that rated this feature as important or highly important Manage the process of attracting and converting business prospects into leads 0.00% of 1 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process 48.48% of 33 reviewers that rated this feature as important or highly important Enables automated weekly or daily reports and team standups for Lists. Users can activate pre-built agents or create custom ones to summarize progress and surface blockers; no coding required. 0 reviewers rated this feature Ability to chat online in real time 50.00% of 2 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions 40.00% of 10 reviewers that rated this feature as important or highly important See past and upcoming campaigns and communications in a calendar view 66.67% of 6 reviewers that rated this feature as important or highly important Identify advertising and promotional sources to be used in marketing efforts 20.00% of 5 reviewers that rated this feature as important or highly important Manage the process of planning and scheduling meetings, including agenda creation 42.86% of 14 reviewers that rated this feature as important or highly important Communicate using messages within the system 40.00% of 15 reviewers that rated this feature as important or highly important Monitor task progress and planned accomplishments to better manage project status 57.38% of 61 reviewers that rated this feature as important or highly important Diagram used to organize information in a hierarchical way to show relationships 33.33% of 6 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 50.00% of 152 reviewers that rated this feature as important or highly important Access the system via a mobile application 0% of 0 reviewers... Observe and track the demand, usage, progress or quality of a system, product, or user 85.71% of 7 reviewers that rated this feature as important or highly important Supports simultaneous creation and work on multiple Kanban boards 33.33% of 3 reviewers that rated this feature as important or highly important Manage multiple campaigns in one system 0% of 0 reviewers... Manage the accounting and financial aspects of multiple operations and departments or ongoing projects from a single location 0% of 0 reviewers... Different tiers of pricing and billing for different employees and situations 0.00% of 3 reviewers that rated this feature as important or highly important Ability to handle several projects simultaneously 63.67% of 600 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback 100.00% of 2 reviewers that rated this feature as important or highly important Drag and drop/visual interfaces that allow non-tech users to build without writing code 57.89% of 19 reviewers that rated this feature as important or highly important Allow users to create, edit, and sort multiple notes 40.00% of 25 reviewers that rated this feature as important or highly important A collection of tools to be used for routine tasks within an organization such as word documents, spreadsheets, presentations, etc. 33.33% of 18 reviewers that rated this feature as important or highly important Track employee and task times without internet connection 40.00% of 5 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service 0% of 0 reviewers... Supports manual and real-time tracking across devices. Reviewers highlight its value for billing, productivity analysis, and managing remote teams. Integrations with Toggl and Chrome extensions enhance usability. 211 reviewers rated this feature llows users to sync Outlook events with ClickUp Calendar, auto-block time for tasks, and manage meetings from one place. This update improves scheduling accuracy and reduces context switching. 0 reviewers rated this feature Manage and record overtime hours for hourly employees 42.86% of 7 reviewers that rated this feature as important or highly important Level of completion within a task 46.15% of 52 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 53.85% of 13 reviewers that rated this feature as important or highly important Create, fill out, and send performance reviews to individual employees 57.89% of 19 reviewers that rated this feature as important or highly important Adjust communications based on previous interactions or personal preferences 0% of 0 reviewers... Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk 38.71% of 31 reviewers that rated this feature as important or highly important Predict future data based on historical data sets 0.00% of 3 reviewers that rated this feature as important or highly important Share and present designs 20.00% of 5 reviewers that rated this feature as important or highly important Arrange tasks based on the level of priority or urgency 51.33% of 263 reviewers that rated this feature as important or highly important Enables secure, collaborative planning spaces for brainstorming, mapping workflows, or organizing ideas. These whiteboards are accessible only to selected users, making them ideal for sensitive planning or cross-functional strategy sessions. 0 reviewers rated this feature Visually identify, define, and map all details and relationships surrounding business process models and elements 0% of 0 reviewers... Capture, organize and track product-specific data and information in a centralized location 50.00% of 2 reviewers that rated this feature as important or highly important Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment 0.00% of 2 reviewers that rated this feature as important or highly important Identifying desired outcomes and important milestones and creating a plan on how to achieve them 50.00% of 2 reviewers that rated this feature as important or highly important Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee 25.00% of 4 reviewers that rated this feature as important or highly important Document and report the progress of ongoing projects 0% of 0 reviewers... Reporting on how each user, task or process has advanced since its initiation 61.54% of 182 reviewers that rated this feature as important or highly important Helps teams organize tasks, assign responsibilities, and track deadlines in one place. Multiple views: boards, Gantt charts, calendars support different work styles. Integrations with tools like Jira and GitHub add value. 140 reviewers rated this feature Organize and schedule projects 59.95% of 417 reviewers that rated this feature as important or highly important Offers Gantt charts and customizable timelines to visualize progress and dependencies. Milestones, recurring tasks, and templates help teams stay on track. Some reviewers mention limitations with automation quotas. 868 reviewers rated this feature Identifying critical tasks that make up a project and assigning start and end dates for each 60.00% of 5 reviewers that rated this feature as important or highly important Pre-designed project plans that can be customized 42.86% of 14 reviewers that rated this feature as important or highly important Measure time to completion or hours worked for projects 55.32% of 94 reviewers that rated this feature as important or highly important Monitor the progress of projects from start to finish 52.11% of 71 reviewers that rated this feature as important or highly important Create, manage, or update project workflows. 100.00% of 10 reviewers that rated this feature as important or highly important Estimate or forecast of a future scenario based on the study of present trends 62.50% of 8 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers 0% of 0 reviewers... Preview and make real-time changes in the web content 42.86% of 7 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. 63.64% of 33 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs 52.81% of 89 reviewers that rated this feature as important or highly important Active reporting of data and metrics 25.00% of 8 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made 52.81% of 89 reviewers that rated this feature as important or highly important Set an issue to repeat 0% of 0 reviewers... Set the frequency of a task's occurrence 68.35% of 158 reviewers that rated this feature as important or highly important Log and store the source of contacts/leads 50.00% of 2 reviewers that rated this feature as important or highly important Planning, scheduling, and overseeing the release of software or system changes into a live or production environment 0% of 0 reviewers... A timeline for taking a project live that outlines what features should be operational at the go-live date 0.00% of 2 reviewers that rated this feature as important or highly important Timed notification for any upcoming task, deadline, appointment, or activity 58.49% of 53 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling 53.33% of 15 reviewers that rated this feature as important or highly important Provide support to your customers and employees remotely over a shared network 60.00% of 10 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 58.33% of 48 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 46.58% of 73 reviewers that rated this feature as important or highly important Track task progress, milestones, delays, or other key information and generate reports on them for evaluation 50.28% of 362 reviewers that rated this feature as important or highly important Evaluating and prioritizing change requests that are received while working on the project 33.33% of 6 reviewers that rated this feature as important or highly important Enables creation, management, and tracking of product requirements & features during product production/development 83.33% of 6 reviewers that rated this feature as important or highly important Process of planning, scheduling and executing the optimal and effective use of human capital across projects 50.00% of 56 reviewers that rated this feature as important or highly important Allocate and manage resources, such as employees, equipment, facilities, and other assets 100.00% of 1 reviewers that rated this feature as important or highly important Coordinating stand-up meetings where team members reflect on past processes to identify strengths and areas for improvement 80.00% of 5 reviewers that rated this feature as important or highly important Input different types of content and edit text formats, fonts, font sizes, and colors 100.00% of 1 reviewers that rated this feature as important or highly important Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties 16.67% of 6 reviewers that rated this feature as important or highly important Identifying desired outcomes and important milestones and creating a plan on how to achieve them 60.00% of 5 reviewers that rated this feature as important or highly important Set & manage permission levels based on user roles and restrict access to only authorized individuals 47.62% of 21 reviewers that rated this feature as important or highly important Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work 66.67% of 6 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status 45.10% of 51 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources 69.44% of 36 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria 46.15% of 26 reviewers that rated this feature as important or highly important Group leads or contacts based on their specific characteristics 62.50% of 8 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once 50.00% of 12 reviewers that rated this feature as important or highly important Track employee skills, competencies, training & qualifications 66.67% of 3 reviewers that rated this feature as important or highly important Introduces task durations and weekend skipping across views. This helps teams maintain realistic timelines and avoid manual rescheduling in Gantt charts, Lists, and calendars. 0 reviewers rated this feature Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. 33.33% of 3 reviewers that rated this feature as important or highly important Track the amount of money spent on a certain product or with a certain supplier 0% of 0 reviewers... UI looks like a spreadsheet 0% of 0 reviewers... Identifying the tasks to be completed and the people to complete them during a set period of time 50.00% of 2 reviewers that rated this feature as important or highly important Uses point-based metrics and visual summaries to monitor sprint progress. Teams can monitor velocity, identify blockers, and adjust scope mid-cycle. This feature supports agile workflows and helps maintain delivery pace across multiple sprints. 0 reviewers rated this feature Define the exact requirements needed by all stakeholders in the requirements process 0% of 0 reviewers... Track the status over time for a request, process, asset, or transaction 52.63% of 76 reviewers that rated this feature as important or highly important At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them 0% of 0 reviewers... Split and manage tasks into individual components 57.69% of 52 reviewers that rated this feature as important or highly important Manage all supplier data and operations 0% of 0 reviewers... Ability to accommodate the methodology that incorporates frequent work reassessment and continuous short periods of focused work. 100.00% of 1 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success 50.00% of 12 reviewers that rated this feature as important or highly important Attach digital tags to documents and assets for identification, search, or monitoring purposes 45.45% of 11 reviewers that rated this feature as important or highly important UI looks like task board 0% of 0 reviewers... This aspect lets you update tasks, adjust details, and communicate changes instantly. Reviewers appreciate the ease of editing, real-time updates, and comprehensive customization, though some mention slow performance and occasional bugs that hinder smooth editing for larger projects. 63.00% of 619 reviewers that rated this feature as important or highly important Import tasks from external sources 37.50% of 16 reviewers that rated this feature as important or highly important Centralizes task creation, prioritization, and tracking. Custom fields, statuses, and multiple views help teams stay organized. Collaboration tools like comments and attachments support team workflows. 1287 reviewers rated this feature ClickUp gives you multiple visual options to monitor task progress, including customizable statuses, real-time updates, and automated notifications. Reviewers appreciate the intuitive views, flexibility, and collaboration support, though some mention occasional clutter or unintuitive tracking in certain views. 59.86% of 837 reviewers that rated this feature as important or highly important ClickUp enables you to set start/end dates, recurring tasks, and dependencies with various views like calendar and Gantt. Some reviewers find the scheduling flexible and efficient, while others note limited views in the free tier and challenges with rescheduling complex tasks. 62.71% of 936 reviewers that rated this feature as important or highly important Supports task categorization by priority, user, or keyword. Reviewers say it improves clarity and communication, especially in fast-moving teams. Mobile integration and ease of use are noted, though some want more flexibility. 46 reviewers rated this feature Allow multiple team members to edit and work on the same document 0.00% of 2 reviewers that rated this feature as important or highly important Organizing a group of people to accomplish a task 54.55% of 11 reviewers that rated this feature as important or highly important Create, save, and re-purpose templates for emails, forms, etc. 80.00% of 30 reviewers that rated this feature as important or highly important Sample files or documents that could be customized as needed or used as is 45.45% of 11 reviewers that rated this feature as important or highly important Organize customer data and accounts by user or geography 50.00% of 2 reviewers that rated this feature as important or highly important Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards 15.00% of 20 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 65.41% of 159 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues 44.44% of 9 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy 66.67% of 3 reviewers that rated this feature as important or highly important Log and record hours worked and costs spent to assist in billing and invoicing 42.86% of 112 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests 0.00% of 1 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) 56.52% of 23 reviewers that rated this feature as important or highly important Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation 50.00% of 4 reviewers that rated this feature as important or highly important Manage a detailed schedule of a product plan 0% of 0 reviewers... Track the amount of time spent on a job or task 61.00% of 100 reviewers that rated this feature as important or highly important A digital list of items that need to be completed 69.23% of 39 reviewers that rated this feature as important or highly important Track and document the history, application, or location of an item or activity 0% of 0 reviewers... Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch 25.00% of 4 reviewers that rated this feature as important or highly important Track the frequency of asset usage 0% of 0 reviewers... Request, track, and manage time off requests and vacation time 50.00% of 4 reviewers that rated this feature as important or highly important Track revisions and updates made to files and navigate between different versions 45.83% of 24 reviewers that rated this feature as important or highly important Chat with your counterparts over the video in real time 30.00% of 10 reviewers that rated this feature as important or highly important Create, design, and visually represent processes within the software 40.00% of 5 reviewers that rated this feature as important or highly important Graphical representation of data or processes 85.71% of 7 reviewers that rated this feature as important or highly important SaaS, web-based, online deployment 0% of 0 reviewers... Allows multiple users to simultaneously annotate on a digital whiteboard 0% of 0 reviewers... An extended application or connector that enables users to perform additional services with their current set of tools 0% of 0 reviewers... Alter the default workflow to meet your organization's needs 50.36% of 137 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 67.10% of 462 reviewers that rated this feature as important or highly important Helps managers visualize team capacity across projects and reassign tasks based on availability. Real-time adjustments help prevent burnout by flagging imbalances before they impact delivery. 0 reviewers rated this feature Get Advice We can help you find the software with the features you need. Shubham Gupta ClickUp’s top-rated features work best when used together to simplify planning, task ownership, and time tracking. Reviewers say the combination helps teams reduce manual updates, stay aligned across views, and maintain visibility without switching tools. Features 4.6 (4,561) 4.6 Based on 4,561 reviews ## Pricing Value for money 4.6 (3511) ClickUp’s Unlimited plan starts at $10 per user, per month, or $7 per user when billed annually, well below the $42 average budget SMBs allocate for project management software. Pricing scales by tier, with advanced features available in Business and Enterprise plans. You can also benefit from the tool’s forever free version. Free Version [View pricing plan details](https://www.capterra.com/p/158833/ClickUp/pricing/) Free $0.00 It includes: - 100mb Storage - Collaborative Docs - Email in Clickup - In-App Video Recording and 24/7 Support - Kanban Boards - Native Time Tracking - Real-Time Chat - Sprint Management - Two-Factor Authentication - Unlimited Tasks Unlimited $10.00 Per User,Per Month It includes: - Agile Reporting and 24/7 Support - Form View - Goals & Portfolios - Guests With Permissions - In-App Video Recording - Resource Management - Teams (User Groups) - Unlimited Custom Fields - Unlimited Dashboards - Unlimited Gantt Charts - Unlimited Integrations - Unlimited Storage Business $19.00 Per User,Per Month It includes: - Advanced Public Sharing and 24/7 Support - Agile Reporting - Custom Exporting - Kanban Boards - Unlimited Teams Value for money 4.6 (3,511) 4.6 Based on 3,511 reviews ## Integrations ClickUp connects with various collaboration, scheduling, and development tools. These integrations, offered through a mix of native and third-party links, help unify workflows and reduce manual updates across marketing, software, and operations teams. Popular integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Shubham Gupta Senior Content Analyst Connecting ClickUp scheduling, file sharing, and development tools helps your operations lead reduce manual updates, your sales team stay aligned, and your developers track progress without switching platforms. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (3174) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (3,174) 4.5 Based on 3,174 reviews ## User reviews Overall rating 4.6 Based on 4,567 reviews Filter by rating 5(3169) 4(1177) 3(171) 2(28) 1(22) Mentioned topic Sorted by most recent IA Ibrahim A. Admin Marketing and Advertising ### "Powerful Project Management Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2026 It’s a powerful all-in-one tool for managing tasks and projects efficiently. While the interface can feel overwhelming at first, it becomes much easier to use over time and helps improve productivity. Pros Flexibility, you can customize it to fit your workflow and manage everything in one place instead of using multiple tools. Cons It can feel overwhelming at first the interface has a lot of features. It can also be slightly slow or buggy at times, especially with larger workspaces. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jen P. Director Marketing and Advertising ### "Powerful and flexible, but needs better stability and structure at scale" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 14, 2026 Overall, ClickUp has been a core part of how we operate and scale. It’s not perfect, but the flexibility and customization far outweigh the downsides. If you’re willing to invest time upfront in building the right structure, it can replace multiple tools and significantly improve team alignment and execution. That said, it’s not a “plug and play” solution—you need someone who understands systems and workflows to really get the most out of it. For growing teams or agencies managing multiple clients, it’s one of the better options out there. Pros ClickUp is one of the most flexible project management tools I’ve used. It allows us to build systems that actually match how our team works vs. forcing us into a rigid structure. We use it across multiple clients and internal workflows, and the ability to customize views, statuses, and task organization is a huge win. It’s especially strong for fast-moving teams that need visibility across a lot of moving pieces—everything from high-level strategy to day-to-day execution can live in one place. When set up correctly, it becomes a true operational hub. Cons Two main issues: Lack of subfolders — this becomes a real limitation as you scale more complex client or project structures. You end up having to hack organization in ways that aren’t always intuitive. Stability after major updates — every time ClickUp rolls out a large update, there tend to be bugs that can disrupt daily workflow. For teams relying on it as a core system, even small issues can slow things down. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) Asana is great when you have simple workflows and a smaller team—but it started to fall apart as we scaled. We needed more flexibility in how we structured projects, tracked work across clients, and tied strategy to execution. The biggest limitations were: Rigid structure — it’s hard to truly customize workflows beyond a certain point Fragmentation — strategy, tasks, and communication felt disconnected Lack of depth for complex ops — managing multiple clients, timelines, and dependencies became messy fast ClickUp gave us the ability to build systems that actually reflect how we operate—custom statuses, multiple views, deeper hierarchy, and better visibility across everything. It’s definitely more work upfront, but it scales way better for a fast-moving, multi-client environment. Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/) Reasons for choosing ClickUp Airtable is great for organizing data, but it breaks down when you try to run day-to-day operations through it. We needed something that could handle actual execution—not just store information. The biggest gaps with Airtable: Weak task management — it’s not built for true task ownership, dependencies, or real-time execution No real workflow engine — you can structure data beautifully, but actually running projects gets clunky fast Too many workarounds — everything requires automations, interfaces, or duct-taped systems to function like a PM tool Lack of native visibility for teams — not intuitive for designers, devs, or account managers to live in daily Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NN Nabil N. IT Manager Computer Software ### "Good project tool that actually gets used by the team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 14, 2026 ClickUp replaced a few tools for us and mostly delivered on that promise. Once people get past the learning curve it sticks, and the customization options mean it adapts to how your team actually works rather than the other way around. Pros Flexible enough to work for different teams without forcing everyone into the same workflow. Task management and collaboration features are solid, and the automations save real time once you get them set up properly. Cons Can feel overwhelming at first with how many options there are. Performance occasionally lags with larger workspaces and the mobile app still has some rough edges. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Patricia L. Operations Manager Hospitality ### "Powerful workflow and performance management application" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 12, 2026 ClickUp saves time and cost by automating most manual tasks. It has solid dashboard that tracks KPIs to enhance operation efficiency and increase quality production. It eliminates bottlenecks that affects workflows with effective report on project progress using visual charts. Pros With ClickUp I am able to organize workflows within the enterprise. It provides real-time data analytics from tasks to enhance effective development. It is easy to setup and customize to suit enterprise demands. Cons ClickUp is excellent and the performance has leveraged production from most departments. The few challenges that I have experienced have been resolved quickly by customer support team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Sr Manager, Digital Marketing Marketing and Advertising ### "Too much tool, not enough adoption" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 10, 2026 We moved away from it. Not because it's a bad product, it just never fully clicked for our team. The flexibility that makes it powerful also makes it easy to set up poorly and hard to enforce consistency across users. If you have someone dedicated to maintaining the workspace it probably works great. If you don't, it quietly becomes a mess. Pros Flexible enough to fit almost any workflow, which is both the appeal and the problem. Task management, docs, goals, and calendar all in one place looks great on paper. The customization options are genuinely impressive and it's affordable relative to what it offers. Cons Too many features working against each other. The interface is overwhelming and onboarding new team members takes longer than it should. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CG Chris G. Director of Operations Non-Profit Organization Management ### "ClickUp is Powerful!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2026 We began using ClickUp years ago and now I can't think of how I handled all our tasks for our maintenance people without it. It's basically my partner that sends out work orders, keeps me up to date with what was done and what was missed, and has every option you can think of for keeping track of issues. Pros ClickUp keeps our Operations department humming and organized. Every task I think of goes into ClickUp whether it's a one time task or a recurring one. Cons Sometimes I think it's TOO powerful. Haha. It has so many options for how you handle task management, it's sometimes overwhelming. But I think that's actually a good thing. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Trello did not have the flexibility that ClickUp had. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BT Brianna T. Lead Editor Consumer Services ### "Lots of functionality but shady practices " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 5, 2026 Pros ClickUp is multi-functional and you can do a lot of things on the platform (such as track time, create workflows, store documents, create and track goals, etc.) Cons They will switch your plan or reduce your features without any notice and just expect that you deal with the changes on your account. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User App developer Information Technology and Services ### "Powerful but Complex All-in-One Productivity Tool" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 2, 2026 Overall, a powerful and flexible platform that boosts productivity, but takes time to learn and can feel complex for new users. Pros Powerful all-in-one tool for task management, docs, and collaboration. Highly customizable with great automation and team visibility features. Cons Steep learning curve and cluttered UI at times. Can feel overwhelming, with occasional lag and slower performance on larger projects. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Patrick G. Owner - developer Information Services ### "Overwhelming but comprehensive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 1, 2026 I enjoy evaluating these kind of apps if not for now for future use and this is one I would use. My full time work doesn't use it so my experience with teams in it is limited but I have started using it for freelancing work Pros I like it's comprehensive and has a lot of stuff for tracking. I like I can include documents and it's internal guidance Cons It's way too busy - throws to much in your face at once. Needs to be more focused. If I could change one thing it would be the UI/UX Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) [Notion](https://www.capterra.com/p/186596/Notion/) Reasons for choosing ClickUp ease of access - can use for one person to many Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User marketing manager Marketing and Advertising ### "Powerful Project Management Tool With a Learning Curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 March 30, 2026 Overall, my experience with ClickUp was positive. It is a powerful project management platform with a lot of flexibility, which makes it a strong option for teams that need detailed organization and customizable workflows. While it can take some time to get fully comfortable with the platform, once everything is set up properly it can be very effective for keeping projects on track and improving visibility across teams. Pros What I liked most about ClickUp was how much it brings into one place. It made it easier to manage tasks, projects, deadlines, and team communication without constantly switching between different tools. I also liked the level of customization, especially the ability to set up views, statuses, and workflows in a way that matched how the team actually worked. Cons What I liked least about ClickUp was that it can feel overwhelming at times, especially for new users. Because there are so many features and settings, the platform has a bit of a learning curve. In some cases, it felt like simple task management could become more complicated than it needed to be, and the interface could feel a little cluttered. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/158833/ClickUp/reviews/) ## FAQs Yes. ClickUp offers a Free Forever plan with unlimited tasks and users. It includes core features like task management, multiple views, and integrations, ideal for individuals or small teams starting out. Yes. Gantt charts are available across multiple plans and allow users to visualize project timelines, dependencies, and milestones to manage schedules and track progress efficiently. Yes. ClickUp supports integrations with scheduling, communication, and development tools. These integrations help unify communication, scheduling, and development tasks. Yes. ClickUp includes features like real-time chat, collaborative whiteboards, and shared dashboards that support distributed teams. These tools help maintain alignment and reduce communication gaps. Yes. ClickUp includes built-in time tracking tools that allow users to log hours manually or in real time. This feature supports billing, productivity analysis, and remote team management. ClickUp AI is a suite of contextual and role-based tools that assist with task creation, meeting summaries, and workflow automation. It’s available in paid plans and designed to reduce manual effort. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from ClickUp’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [Top 10 Project Management Software With AI-Enabled Features](https://www.capterra.com/resources/top-ai-project-management-software/) Published July 22, 2025 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) and [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/) ### [Avoid PM Software Failure: Use a Risk Assessment Matrix Before You Commit](https://www.capterra.com/resources/risk-assessment-matrix/) Published August 1, 2025 by [Shubham Gupta](https://www.capterra.com/resources/author/sgupta/) and [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/) ### [Project Management: Your Go-To Guide From Basics to Mastery](https://www.capterra.com/resources/project-management/) Published September 5, 2023 by [Shubham Gupta](https://www.capterra.com/resources/author/sgupta/) ### [How to Choose Project Management Software With Confidence: Insights From Real Buyers](https://www.capterra.com/resources/project-management-software-buyer-insight/) Published April 13, 2026 by ### [Choosing Project Management Software? Start With This Requirements Checklist](https://www.capterra.com/resources/project-management-software-requirements-checklist/) Published April 2, 2026 by Popular comparisons [Clockify vs ClickUp](https://www.capterra.com/compare/158833-169607/ClickUp-vs-Clockify)[Jira vs ClickUp](https://www.capterra.com/compare/19319-158833/JIRA-vs-ClickUp)[Asana vs ClickUp](https://www.capterra.com/compare/158833-184581/ClickUp-vs-Asana-PM)[Trello vs ClickUp](https://www.capterra.com/compare/158833-211559/ClickUp-vs-Trello)[monday.com vs ClickUp](https://www.capterra.com/compare/147657-158833/monday-com-vs-ClickUp)[Wrike vs ClickUp](https://www.capterra.com/compare/76113-158833/Wrike-vs-ClickUp)[Smartsheet vs ClickUp](https://www.capterra.com/compare/79104-158833/Smartsheet-vs-ClickUp)[Notion vs ClickUp](https://www.capterra.com/compare/158833-186596/ClickUp-vs-Notion)[Basecamp vs ClickUp](https://www.capterra.com/compare/56808-158833/Basecamp-vs-ClickUp)[Zoho Projects vs ClickUp](https://www.capterra.com/compare/158833-169455/ClickUp-vs-Zoho-Projects) [GitHub vs ClickUp](https://www.capterra.com/compare/129067-158833/GitHub-vs-ClickUp)[Confluence vs ClickUp](https://www.capterra.com/compare/136446-158833/Confluence-vs-ClickUp)[Airtable vs ClickUp](https://www.capterra.com/compare/146652-158833/Airtable-vs-ClickUp)[Miro vs ClickUp](https://www.capterra.com/compare/128955-158833/Miro-vs-ClickUp)[Todoist vs ClickUp](https://www.capterra.com/compare/149339-158833/Todoist-for-Business-vs-ClickUp)[Nifty vs ClickUp](https://www.capterra.com/compare/158833-172519/ClickUp-vs-Nifty)[Evernote Teams vs ClickUp](https://www.capterra.com/compare/154969-158833/Evernote-Business-vs-ClickUp)[Bitrix24 vs ClickUp](https://www.capterra.com/compare/113540-158833/Bitrix24-vs-ClickUp)[Teamwork.com vs ClickUp](https://www.capterra.com/compare/120390-158833/Teamwork-Projects-vs-ClickUp)[Quire vs ClickUp](https://www.capterra.com/compare/137568-158833/Quire-vs-ClickUp)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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