---
title: "Cloudbeds Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Cloudbeds Software - reviews, pricing plans, popular comparisons to other Vacation Rental products and more."
source_url: "https://www.capterra.com/p/158839/Cloudbeds/"
page_type: "product"
language: "en"
publication_date: "2026-10-12"
---

# 

 Cloudbeds Software Review 2026: Features, Integrations, Pros & Cons

Last updated on October 12, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Cloudbeds

## What is Cloudbeds?

Cloudbeds vacation rental software is designed to boost your operational efficiency, revenue, and guest satisfaction. Whether you run multiple short-term rentals, serviced apartments, apart-hotels, or corporate housing, Cloudbeds vacation rental software is designed to boost your operational efficiency, revenue, and guest satisfaction.

## What is Cloudbeds used for?

[Reservations](https://www.capterra.com/reservations-software/)[Channel Management](https://www.capterra.com/channel-management-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)

Overall rating

Based on 350 user reviews

Reviews sentiment

Positive

83%

Neutral

5%

Negative

12%

Pros & cons

Intuitive all-in-one management

Streamlined and appealing design

Opaque and confusing pricing

Frequent technical problems

Starting price

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Cloudbeds alternatives

Highest Rated

[4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/)

Starting price

$23.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[4.7 (118)](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews/)

Starting price

$95.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/158839/Cloudbeds/alternatives/)

## FAQs about Cloudbeds

Overview

### What problems does Cloudbeds solve?

Cloudbeds solves fragmented hotel operations by combining reservations, OTA channel management, booking engine, payments, housekeeping, and reporting in one system. It reduces manual rate updates, overbooking risk, calendar confusion, and time-consuming front desk tasks. Small hotel owners, boutique properties, front desk teams, and remote managers benefit most.

Answer based on 198 reviews

Overview

### Which roles and teams benefit most from Cloudbeds?

Cloudbeds is most used by hospitality owners, general managers, hotel managers, and operations leaders who oversee reservations, front-desk activity, and property performance. Executives such as CEOs, presidents, and directors use it for revenue visibility and reporting, while revenue and marketing teams support pricing, occupancy growth, and guest acquisition.

Answer based on 338 reviews

Overview

### What company size and industries is Cloudbeds built for?

Cloudbeds is built for small hospitality businesses, with 98% of reviewers from small companies and 87% from Hospitality. It primarily serves hoteliers, matching its focus on operations, revenue, distribution, and guest experience, while also appearing in Leisure, Travel & Tourism at 4% and Real Estate at 3%.

Answer based on 346 reviews

Features and Usability

### What are the key features of Cloudbeds?

Cloudbeds includes core hotel operations features like booking management, reservations management, front desk management, and a drag-and-drop calendar. Differentiating capabilities include channel management with OTA sync, an online booking engine, rate management, and reporting dashboards. Reviewers also frequently mention housekeeping tools, payment processing, and customer support.

Answer based on 158 reviews

Integrations

### Which third-party tools and platforms does Cloudbeds integrate with?

Cloudbeds integrates with Stripe, Poster POS, QuickBooks Online, and Sage 300, with additional connections to Zapier, Salesforce Sales Cloud, Dropbox, and Gmail. It connects payment processing, POS, accounting, CRM, file storage, and email tools, for a total of 10 third-party platforms listed across reviewer mentions and the official catalog.

Answer based on 42 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Cloudbeds?

Cloudbeds offers onboarding through in-person training, live online sessions, webinars, videos, and documentation. Most front-desk staff and new hires learn the basics quickly because the system is intuitive and includes built-in tutorials. Admins, managers, and less technical teams often need more time for setup, integrations, reporting, and rate configuration.

Answer based on 42 reviews

Getting Started and Support

### What customer support options does Cloudbeds offer, and how do users rate the experience?

Cloudbeds offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, helpful, and strong during onboarding, with useful articles and follow-up. Still, some report long waits, inconsistent issue resolution, and frustration when urgent or technical problems take too long.

Answer based on 158 reviews

Features and Usability

### How well does Cloudbeds handle booking management?

Cloudbeds centralizes reservations well for many properties, especially teams managing multiple booking channels and direct bookings. It helps reduce overbookings, sync calendars, and update rates in one place. Some hotels find setup, booking changes, room assignment visibility, and certain pricing or calendar tasks slower and more confusing than expected.

Answer based on 67 reviews

Features and Usability

### How good are Cloudbeds reporting features?

Cloudbeds provides basic operational and financial reporting that helps many properties track bookings, revenue, and pricing decisions. Hotel managers and newer hospitality teams often find the reports useful enough day to day. However, accountants and advanced users often want more detail, clearer totals, easier customization, and stronger accounting integration.

Answer based on 58 reviews

## Who uses Cloudbeds?

Based on Capterra reviews from the past 5 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Intuitive all-in-one management

92% positive reviews out of 99

Most users comment ease of use simplifies daily operations, offering intuitive navigation and straightforward task management.

Kira E.

Executive Assistant, 2 - 10 employees.

"Cloudbeds is an all in one system which makes running the day to day operations easy."

Opaque and confusing pricing

56% negative reviews out of 82

Some users say unclear pricing, unexpected fees, and aggressive sales tactics create frustration and implementation challenges.

Kenji I.

GM, 11 - 50 employees.

"Taxes aren't included in payout breakdowns, not sure how that was decided."

Streamlined and appealing design

87% positive reviews out of 30

Most reviewers find the user interface visually clear, easy to navigate, and efficient for daily tasks.

Frequent technical problems

68% negative reviews out of 41

Most reviewers indicate recurring bugs, system instability, and slow resolution times disrupt daily business operations.

Poul Percy T.

CEO, 2 - 10 employees.

"Since November 2023, there have been a lot of blackouts - Almost daily, there are some kinds of technical issues, and monthly, you can expect a blackout that lasts hours. And then there is absolutely no connection whatsoever."

Efficient reservation calendar

86% positive reviews out of 28

Most reviewers describe the calendar as user-friendly, making reservation management and updates quick and simple.

Slow and limited email support

80% negative reviews out of 25

Most users report email support is slow, lacks responsiveness, and often fails to resolve urgent issues promptly.

## Features

AI summary

Based on 5,388 Vacation Rental reviews

Capterra data shows that buyers of reservations software rank the following features as their top priorities:

-   **Online Booking** (**65%** of reviewers rated this feature as critical)
-   **Booking Management** (**60%**)
-   **Calendar Management** (**56%**)

Cloudbeds supports all three features that reviewers rate most highly: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses accept reservations online, manage booking details accurately, and keep availability organized in real time, allowing teams to reduce manual work and deliver a smoother guest booking experience.

Online Booking

With this capability, you can manage reservations easily and let guests book directly online. Reviewers appreciate its user-friendly and intuitive interface, but some mention the booking engine feels outdated, lacks customization, and can be cumbersome for guests.

Customer Support

It gives you access to responsive support, including live Zoom calls and helpful agents. Some reviewers find the team friendly and efficient, while others say response times are slow and support is hard to reach for urgent or complex issues.

Payment Processing

Cloudbeds offers integrated payment processing that automates deposits and links with Stripe. Users think it is simple and efficient, but some report slow payouts, inflexible billing, and the need to handle refunds directly in Stripe rather than within Cloudbeds.

Room Inventory

4.7 (27)

51.85% of 27 reviewers that rated this feature as important or highly important

Manage hotel room inventory on multiple channel partner sites to prevent overbooking

Inventory Management

4.1 (12)

66.67% of 12 reviewers that rated this feature as important or highly important

Track and manage inventory levels to maintain proper supply

Reporting & Statistics

3.4 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Cloudbeds 36 features

### All Features
- Automation: Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling.
- Booking Aggregation: Tools to automatically pull bookings from third party booking sites and subtract them from available inventory.
- Booking Engine: The ability for guests to book a room online directly on a hotel's website.
- Calendar: A calendar accessible to all residents that displays community activities and meetings, scheduled maintenance, assessment schedules and collections.
- Central Reservation System: Update and maintain information on inventory and rates to manage guest reservations in real time
- Channel Manager Integration: Integrates with Channel Manager platform.
- Competitor Analysis: Monitors rates from other hotels to identify opportunities to capture churned customers, and weigh pricing against the competition.
- Customer Support: It gives you access to responsive support, including live Zoom calls and helpful agents. Some reviewers find the team friendly and efficient, while others say response times are slow and support is hard to reach for urgent or complex issues.
- Data Visualization: Graphical representation of data
- Distribution Management: Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc.
- Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information
- Facility Maintenance: Provides asset management and maintenance tracking tools to monitor facility health over time.
- Guest Messaging: Allows guests to submit service requests or communicate with staff for concierge and general questions.
- Housekeeping: Assists with scheduling housekeeping as rooms are checked out, and tracks daily room cleanings.
- Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.)
- Inventory Management: Track and manage inventory levels to maintain proper supply
- Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases
- Marketing Tools: Provides relevant marketing tools to support email campaigns, website branding, and other related advertising efforts.
- Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.)
- Online Booking: With this capability, you can manage reservations easily and let guests book directly online. Reviewers appreciate its user-friendly and intuitive interface, but some mention the booking engine feels outdated, lacks customization, and can be cumbersome for guests.
- Online Reputation Management: Tools to monitor online reviews and respond when necessary.
- Payment Processing: Cloudbeds offers integrated payment processing that automates deposits and links with Stripe. Users think it is simple and efficient, but some report slow payouts, inflexible billing, and the need to handle refunds directly in Stripe rather than within Cloudbeds.
- Predictive Analytics: Predict future data based on historical data sets
- Price Control: Allows users to set custom pricing logic for the automated system to operate within, such as minimum and maximum rates and specific segment rates.
- Rate Setting: Tools to set room rates based on demand or fluctiations in the market.
- Real-Time Pricing: Analyzes historical data and market data to recommend appropriate pricing for each room listing on each channel, and update as market changes occur.
- Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health
- Reporting & Analytics: The ability to see large amounts of data in a digestible format in order to make informed business decisions.
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting and Analytics: Generates reports on the number of punch lists assigned to sub/contractors, the type of work that is noted in punch lists, and other actionable business insights.
- Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue
- Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking
- Shift Scheduling: Schedule shifts via online calendars and available employees
- Stack Integration: Integrates with key tools such as hotel management system, booking engine, and marketing and CRM platforms, and connects data from RMS.
- Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes

---

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We can help you find the software with the features you need.

Features

4.1 (347)

4.1

Based on 347 reviews

## Pricing

Value for money

4.0 (331)

Core

Custom Quote Available

Enterprise

Custom Pricing Available

Value for money

4.0 (331)

4.0

Based on 331 reviews

## Integrations

[

Whistle Messaging](https://www.capterra.com/p/181980/Whistle/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (340)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (340)

4.0

Based on 340 reviews

## User reviews

Overall rating

4.3

Based on 350 reviews

Filter by rating

5(222)

4(67)

3(19)

2(16)

1(26)

Mentioned topic

Sorted by most recent

Rafael C.

CEO

Hospitality

### "Péssimo suporte"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 30, 2026

Fechei contrato anual de expansão para a unidade Maresias de Copa no dia 23/09/2026, com início de cobrança imediato da mensalidade. O compromisso da equipe comercial era de liberação da plataforma no dia seguinte. Desde o dia 25/09/2026, venho cobrando incansavelmente a liberação do Channel Manager (módulo de Distribuição), funcionalidade essencial para qualquer hotel ou hostel conectar suas OTAs e receber reservas. A ferramenta simplesmente não aparece no painel, problema já admitido internamente pela própria gerente de contas da Cloudbeds. Mesmo com múltiplos e-mails e alertas sobre os graves prejuízos operacionais e o risco de paralisação nas vendas, o retorno é moroso: reunião de onboarding desencontrada, dias inteiros sem resposta e suporte empurrando o problema. Enquanto isso, a fatura já está correndo e minha operação segue travada há uma semana inteira. Exijo a liberação imediata e funcional do Channel Manager, o reagendamento urgente do alinhamento técnico e o abatimento proporcional na mensalidade referente a todos os dias em que o sistema esteve inoperante. O descumprimento de prazos e o descaso com operações hoteleiras ativas são inaceitáveis.

Pros

Não consegui usar, assinei contrato mas não liberam acesso das principais funcionalidades e não dão suporte.

Cons

Estamos há mais de 7 dias com a operação comprometida, sem conseguir sincronizar inventário. A cobrança já começou, a equipe comercial reconheceu a falha técnica no painel, mas o suporte não resolve e o onboarding falhou em dar o atendimento devido.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AA

Atawit A.

Manager

Real Estate

### "Cloudbed is the best app "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 21, 2026

Pros

Value for Money Customer Support is very good. there is a problem and they will follow it Booking Management is good too.

Cons

There is no Cons

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TT

Tharinya T.

Asst.Hotelmanager

Hospitality

### "system is easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 16, 2026

Pros

system is easy to use, reliable, and helps make daily hotel operations more efficient. The interface is simple and convenient, making it easy for our team to manage tasks.

Cons

Some features could be improved to make the system even more user-friendly and easier to navigate .

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NN

Neen N.

Owner

Hospitality

### "Cloudbeds is good system"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 16, 2026

All good on my experience, it helps me to manage everything in one system. So the hotel could focus on optimizing guest experience

Pros

The main benefit for us is reducing manual work. Things that previously required several steps can now be managed through the system. Nice dashboard & help optimize operation.

Cons

I would like the payment setup to be more seamless. When there is an issue, being able to contact support is helpful, but sometimes customers cannot pay until someone helps complete or correct the payment configuration.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RC

Rick C.

Owner

Hospitality

### "Look at the alternatives first."

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

August 22, 2026

I paid Cloudbeds to develop my website. Clients are unable to view room availability for the suite they have chosen. Reception has to walk each user through the booking process and often just takes the reservation over the phone and enters the info for the guest.

Pros

They use Stripe to process credit cards. At this point, I can't think of anything else. If you like chatbots for support, you might enjoy this platform.

Cons

Human support is nonexistent. A primative chatbot is your only resort. Chats turn into support tickets that are forgotten about. Managing your own ads is prohibited. In an effort to generate extra revenue, Cloudbeds has held our advertising accounts hostage. In the past 30 days, the PMax campaign they manage has generated 0 reservations. And I cannot see behind the curtain. They just keep charging my credit card for clicks. Cloudbeds has my TripAdvisor and Google Ads locked down.

Switched from

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

To gain access to the Google Hotels Feed

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JF

Jacalyn F.

Sales

Leisure, Travel & Tourism

### "Good system for multi account properties"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 6, 2026

Honestly Cloudbeds works pretty well for our front desk, though a few small things get annoying for our business when it gets busy. We run two separate accounts for our property, one for our bunk rooms and another for our 13 chalets and 2 apartments. The main calendar screen is super simple to use, which is great. Dragging bookings around or leaving quick notes for the next shift about things like late check ins or extra towels is really easy. Since both of our accounts look identical, clicking back and forth between managing hostel beds and chalets feels pretty natural. The one thing we find kind of annoying is the login setup. The 2FA security codes only get sent to our main email address. When different staff members at different desks need to log in to check guests in, we have to wait on whoever has access to that inbox to send us the code. It is not the end of the world, but during a busy check in rush or when the system lags a little while switching accounts, it definitely slows us down. Overall it handles our different room types really well and gets the job done, we just wish the login process was a bit smoother for teams with multiple desks.

Pros

The main calendar screen is super simple to use for dragging bookings around. Leaving quick notes for the next shift about things like late check ins or extra towels is really easy.

Cons

2FA creates delay The system lags a little bit when it gets busy, especially when switching back and forth between our two accounts.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PC

Paulina C.

dueña

Hospitality

### "NO CREAN, VENDEN HUMO"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 29, 2026

Cuano firmas el contrato te prometen todo!! reuniones online, asesorías y apoyo contante, lamentablemente no es así, he intentado muchas veces tener reuniones por diversos problemas con el sistema y se han negado, es demasiado díficil tener reuniones.. NO CREAN venden humo !!

Pros

Cuando firmas el contrato te prometen todo!! reuniones online, asesorías y apoyo contante, lamentablemente no es así, he intentado muchas veces tener reuniones por diversos problemas con el sistema y se han negado, es demasiado díficil tener reuniones.. NO CREAN venden humo !!

Cons

NO TE TOMAN EN CUENTA, SOLO PARA FIRMAR EL CONTRATO, NO CUMPLEN LAS EXPECTATIVAS, TE DEJAN SOLO CON EL PROGRAMA.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ES

Elias S.

Owner

Hospitality

### "Give another PMS your money."

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

July 15, 2026

Im going to switch products asap. I feel like I've been scammed. I bet their employees feel the same.

Pros

It's user friendly and organized well. They are one of the original companies and most comprehensive.

Cons

Definitely not worth it. I've been a customer for years, and it feels like they've taken advantage of loyal users. Prices keep increasing while the software stays largely the same. I'm happy to pay for software that delivers real value, but charging nearly $200 a month for this is excessive. It's a relatively straightforward product, and customer support practically disappears after you sign up. The sales rep is the last real human you'll probably talk to.

Alternatives considered

[Mews](https://www.capterra.com/p/145487/Mews-Commander/)

Reasons for choosing Cloudbeds

Because we started with myallocator when it was $20 and now its $125 all of a sudden.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TW

Tedd W.

Owner, Operator

Hospitality

### "FANTASTIC!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 21, 2026

Truly fantastic...life saver for a small hotel like ours. I can't imagine how we'd manage OTA's without this process.

Pros

It's thorough, they've thought of so many details that really help the hotelier seemlessly run the business through the platform. They worked with us on their rates so that it made sense for a small hotel like ours. Customer Support has been absolutely outstanding. \[sensitive content hidden\] was my technician and he has been absolutely outstanding throught the set up process. We've been able to add dining bills from our restaurant and create reservations so easily. I can't recommend with more enthusiasm.

Cons

Can't really think of anything at the moment. It's been a really great experience with a really great team and product.

Alternatives considered

[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)

Reasons for choosing Cloudbeds

My research showed it was a superior product for my business.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

HM

Heather M.

Reservation Coordinator

Hospitality

### "Great support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

3/10

April 15, 2026

Overall it works great with our inn. And I would to would definitely recommend to anyone needing a booking engine for their properties

Pros

I like that I have great support when I need assistance. \[sensitive content hidden\] is a great rep and has showed me how to figure out everything i need.

Cons

We just signed up with the groups some of it is still a little confusing but I have a great rep that always helps me out. Sometimes when booking.com books a reservation tho we have to make sure it's assigned on our live calendar.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

[View all Reviews](https://www.capterra.com/p/158839/Cloudbeds/reviews/)

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