--- title: "Cloudbeds Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cloudbeds Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/158839/Cloudbeds/" page_type: "product" language: "en" --- # Cloudbeds Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cloudbeds ## What is Cloudbeds? Cloudbeds is all-in-one reservation management software where you can manage reservations, rate plans, reporting, emails, and more all from one login. With our dashboard, you get an overview what¿s happening today and what needs to be done tomorrow. Manage reservations with our intuitive drag-and-drop calendar and check guests in or out with ease. All movements are connected to reports that are built right into the interface with Cloudbeds so you and your staff are always in sync. ## What is Cloudbeds used for? [Reservations](https://www.capterra.com/reservations-software/)[Channel Management](https://www.capterra.com/channel-management-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Overall rating Based on 345 user reviews Reviews sentiment Positive 83% Neutral 6% Negative 12% Pros & cons Intuitive all-in-one management Streamlined and attractive interface Opaque and frustrating pricing Frequent technical disruptions Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Cloudbeds alternatives Highest Rated [4.8 (1,589)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (547)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/158839/Cloudbeds/alternatives/) ## FAQs about Cloudbeds Overview ### What problems does Cloudbeds solve? Cloudbeds solves fragmented hotel operations by combining reservations, OTA channel management, booking engine, payments, housekeeping, and reporting in one system. It reduces manual rate updates, overbooking risk, and time-consuming front-desk tasks. Small hotel owners, boutique properties, front-desk teams, and remote managers benefit most from its intuitive calendar and faster staff training. Answer based on 197 reviews Overview ### Which roles and teams benefit most from Cloudbeds? Cloudbeds is most used by owners, general managers, and hospitality executives who need centralized control over reservations, rates, payments, and reporting. Hotel managers, property managers, and revenue teams benefit from streamlining front-desk operations, channel management, and occupancy optimization, while directors use it to monitor performance and support day-to-day guest operations. Answer based on 335 reviews Overview ### What company size and industries is Cloudbeds built for? Cloudbeds is built for small hospitality businesses, with 98% of reviewers from small businesses and 87% from Hospitality. It primarily serves hoteliers, extending to Leisure, Travel & Tourism at 4% and Real Estate at 3%, with limited use among larger organizations, including 2% enterprise and 1% midsize reviewers. Answer based on 343 reviews Features and Usability ### What are the key features of Cloudbeds? Cloudbeds includes core hotel operations features like booking management, reservations management, and a calendar-based front desk view. Its differentiators include channel management with OTA integrations, a built-in booking engine, rate management, and reporting dashboards. Reviewers also frequently mention housekeeping tools, payment processing, and multi-property support. Answer based on 157 reviews Integrations ### Which third-party tools and platforms does Cloudbeds integrate with? Cloudbeds integrates with Stripe for payments, Lightspeed POS and Poster POS for restaurant and point-of-sale operations, and accounting tools like QuickBooks Online and Sage 300. It also connects to Dropbox, Mailchimp, Salesforce Sales Cloud, and Zapier. Overall, Cloudbeds connects to 10 third-party platforms. Answer based on 43 reviews Getting Started and Support ### How easy is it to onboard and train a team on Cloudbeds? Cloudbeds offers onboarding through in-person sessions, live online training, webinars, documentation, and videos. Front-desk staff and new hires often learn daily tasks within hours or days, while admins, accountants, and less technical teams usually need more time for setup, migrations, channel management, and reporting. Reviewers describe support and self-guided learning as helpful. Answer based on 42 reviews Getting Started and Support ### What customer support options does Cloudbeds offer, and how do users rate the experience? Cloudbeds offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, helpful, and strong during onboarding, with useful articles and quick chat replies. Others report inconsistent follow-through, long waits, difficulty reaching the right person, and mixed resolution quality for complex issues. Answer based on 157 reviews Features and Usability ### How well does Cloudbeds handle booking management? Cloudbeds centralizes reservations across direct bookings and OTA channels, making daily booking management easier for many lodging teams. Boutique hotels, hostels, and vacation rentals often like the clear calendar, automation, and channel syncing, though some users find rate changes, booking edits, room assignments, and setup more confusing than expected. Answer based on 67 reviews Features and Usability ### How good is Cloudbeds for reporting and analytics? Cloudbeds covers basic hospitality reporting and supports pricing, revenue, and operations tracking, but reporting is a frequent pain point. Property managers and finance-focused teams often use the available reports for decisions, while many accountants and operators want clearer totals, more detailed filters, stronger accounting workflows, and fewer manual exports. Answer based on 58 reviews ## Who uses Cloudbeds? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive all-in-one management 92% positive reviews out of 99 Most reviewers describe ease of use as a major benefit, highlighting intuitive navigation and simple setup. Kira E. Executive Assistant, 2 - 10 employees. "Cloudbeds is an all in one system which makes running the day to day operations easy." Opaque and frustrating pricing 56% negative reviews out of 82 Some reviewers describe confusing pricing, unexpected fees, and aggressive sales tactics that complicate cost management. Kenji I. GM, 11 - 50 employees. "Taxes aren't included in payout breakdowns, not sure how that was decided." Streamlined and attractive interface 86% positive reviews out of 29 Most reviewers find the user interface visually appealing, straightforward, and easy to navigate for daily tasks. Frequent technical disruptions 68% negative reviews out of 41 Some reviewers report recurring bugs, system outages, and unresolved technical issues that disrupt daily operations. Poul Percy T. CEO, 2 - 10 employees. "Since November 2023, there have been a lot of blackouts - Almost daily, there are some kinds of technical issues, and monthly, you can expect a blackout that lasts hours. And then there is absolutely no connection whatsoever." Efficient reservation calendar system 86% positive reviews out of 28 Most reviewers indicate the calendar is user-friendly, making reservation management and updates quick and simple. Slow and limited email support 80% negative reviews out of 25 Most reviewers say email support is slow, lacks responsiveness, and often fails to resolve urgent concerns promptly. ## Features AI summary Based on 5,334 Reservations reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) Cloudbeds supports all three of the features reviewers consider most important: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses accept reservations online, manage bookings accurately, and keep availability up to date, allowing teams to reduce manual work and deliver a smoother guest booking experience. Online Booking 4.0 (93) 60.22% of 93 reviewers that rated this feature as important or highly important With this capability, you can manage reservations easily and let guests book directly online. Some reviewers find the system user-friendly and fast, but others mention the interface looks outdated and lacks customization, and some guests find the booking process confusing or cumbersome. Booking Management 3.7 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 3.9 (22) 68.18% of 22 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mobile Access 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Customer Support 3.5 (52) 55.77% of 52 reviewers that rated this feature as important or highly important It gives you access to support via Zoom calls and email, with some users saying agents are friendly and helpful. Some reviewers feel response times can be slow and support is inconsistent, especially for urgent or complex issues. Payment Processing 3.6 (66) 50.00% of 66 reviewers that rated this feature as important or highly important Cloudbeds offers direct deposit of payments and integrates with Stripe for streamlined transactions. Users think payment processing is generally simple and easy, but some mention slow deposits, limited refund options, and a lack of flexibility with billing automation. Cloudbeds 92 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Bed Management: The allocation and provision of beds - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: It gives you access to support via Zoom calls and email, with some users saying agents are friendly and helpful. Some reviewers feel response times can be slow and support is inconsistent, especially for urgent or complex issues. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Templates: Pre-made examples and templates for emails - Extended Stay: Long term accommodation for guests - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Hostel/Dorm Managers: Designed for dorm/hostel managers - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Incentive Management: Manages incentive programs such as profit sharing, stock awards, and individual bonus plans - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Kill Switch: Immediately stop the process from executing - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Channel Sync: Ability to see leads received from various distribution channels in one place - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: With this capability, you can manage reservations easily and let guests book directly online. Some reviewers find the system user-friendly and fast, but others mention the interface looks outdated and lacks customization, and some guests find the booking process confusing or cumbersome. - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Partner Management: Manage channel partners through a portal where they can access all product information - Payment Processing: Cloudbeds offers direct deposit of payments and integrates with Stripe for streamlined transactions. Users think payment processing is generally simple and easy, but some mention slow deposits, limited refund options, and a lack of flexibility with billing automation. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price Optimization: Track factors that affect pricing and adjust prices accordingly to increase sales - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restriction Management: Establish limitations based on certain conditions - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Short/Long Term Rental: Length of rental - Single Property: One location - SMS Messaging: Send messages via SMS - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.1 (342) 4.1 Based on 342 reviews ## Pricing Value for money 4.1 (326) Core Custom Quote Available Enterprise Custom Pricing Available Value for money 4.1 (326) 4.1 Based on 326 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (335) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (335) 4.0 Based on 335 reviews ## User reviews Overall rating 4.3 Based on 345 reviews Filter by rating 5(219) 4(67) 3(19) 2(16) 1(24) Mentioned topic Sorted by most recent JF Jacalyn F. Sales Leisure, Travel & Tourism ### "Good system for multi account properties" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 6, 2026 Honestly Cloudbeds works pretty well for our front desk, though a few small things get annoying for our business when it gets busy. We run two separate accounts for our property, one for our bunk rooms and another for our 13 chalets and 2 apartments. The main calendar screen is super simple to use, which is great. Dragging bookings around or leaving quick notes for the next shift about things like late check ins or extra towels is really easy. Since both of our accounts look identical, clicking back and forth between managing hostel beds and chalets feels pretty natural. The one thing we find kind of annoying is the login setup. The 2FA security codes only get sent to our main email address. When different staff members at different desks need to log in to check guests in, we have to wait on whoever has access to that inbox to send us the code. It is not the end of the world, but during a busy check in rush or when the system lags a little while switching accounts, it definitely slows us down. Overall it handles our different room types really well and gets the job done, we just wish the login process was a bit smoother for teams with multiple desks. Pros The main calendar screen is super simple to use for dragging bookings around. Leaving quick notes for the next shift about things like late check ins or extra towels is really easy. Cons 2FA creates delay The system lags a little bit when it gets busy, especially when switching back and forth between our two accounts. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PC Paulina C. dueña Hospitality ### "NO CREAN, VENDEN HUMO" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 29, 2026 Cuano firmas el contrato te prometen todo!! reuniones online, asesorías y apoyo contante, lamentablemente no es así, he intentado muchas veces tener reuniones por diversos problemas con el sistema y se han negado, es demasiado díficil tener reuniones.. NO CREAN venden humo !! Pros Cuando firmas el contrato te prometen todo!! reuniones online, asesorías y apoyo contante, lamentablemente no es así, he intentado muchas veces tener reuniones por diversos problemas con el sistema y se han negado, es demasiado díficil tener reuniones.. NO CREAN venden humo !! Cons NO TE TOMAN EN CUENTA, SOLO PARA FIRMAR EL CONTRATO, NO CUMPLEN LAS EXPECTATIVAS, TE DEJAN SOLO CON EL PROGRAMA. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Elias S. Owner Hospitality ### "Give another PMS your money." 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 15, 2026 Im going to switch products asap. I feel like I've been scammed. I bet their employees feel the same. Pros It's user friendly and organized well. They are one of the original companies and most comprehensive. Cons Definitely not worth it. I've been a customer for years, and it feels like they've taken advantage of loyal users. Prices keep increasing while the software stays largely the same. I'm happy to pay for software that delivers real value, but charging nearly $200 a month for this is excessive. It's a relatively straightforward product, and customer support practically disappears after you sign up. The sales rep is the last real human you'll probably talk to. Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reasons for choosing Cloudbeds Because we started with myallocator when it was $20 and now its $125 all of a sudden. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Tedd W. Owner, Operator Hospitality ### "FANTASTIC!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2026 Truly fantastic...life saver for a small hotel like ours. I can't imagine how we'd manage OTA's without this process. Pros It's thorough, they've thought of so many details that really help the hotelier seemlessly run the business through the platform. They worked with us on their rates so that it made sense for a small hotel like ours. Customer Support has been absolutely outstanding. \[sensitive content hidden\] was my technician and he has been absolutely outstanding throught the set up process. We've been able to add dining bills from our restaurant and create reservations so easily. I can't recommend with more enthusiasm. Cons Can't really think of anything at the moment. It's been a really great experience with a really great team and product. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reasons for choosing Cloudbeds My research showed it was a superior product for my business. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. HM Heather M. Reservation Coordinator Hospitality ### "Great support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 15, 2026 Overall it works great with our inn. And I would to would definitely recommend to anyone needing a booking engine for their properties Pros I like that I have great support when I need assistance. \[sensitive content hidden\] is a great rep and has showed me how to figure out everything i need. Cons We just signed up with the groups some of it is still a little confusing but I have a great rep that always helps me out. Sometimes when booking.com books a reservation tho we have to make sure it's assigned on our live calendar. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TM Tori M. Owner Operator Hospitality ### "An owner/operator’s DREAM software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2026 This tool does everything I want and more. I regularly use their reporting features to make data-driven decisions about my positioning and pricing strategy. Pros I love that they’re always rolling out new products and features that keep up to date with the trends and newest technologies. Cons I wish it were slightly more affordable. After the monthly subscription fees, add on’s and payment processing, it is a significant monthly expense to our small hotel. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) [Bookeo](https://www.capterra.com/p/117299/Bookeo/) [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reasons for choosing Cloudbeds I really resonated first with the UI/UX, and during the sales process understood the breadth of their other features and add-ons. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OP Olga P. Hotel Manager Hospitality ### "Powerful Platform with Opportunities in Training and Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 9, 2026 Overall, my experience with Cloudbeds has been positive, and I would recommend it. It provides all the necessary tools to manage hotel operations effectively. Pros Cloudbeds is very user-friendly and easy to navigate. The system is reliable and provides accurate information, which helps streamline daily operations. Cons Support response and resolution times for urgent issues can be slow, leading to frustration. In the hospitality industry, where time is critical, delays can directly impact operations and guest experience. However, I believe there is an opportunity to improve the onboarding experience. Providing more structured or proactive training for new users and managers would help teams maximize the system’s capabilities from the beginning. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CS Chelsea S. Manager Hospitality ### "Great product for small hotels" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2026 I have found the transition to Cloudbeds, and use of the product, easy and excellent. I finally feel like my customers are being managed in a thoughtful way. Pros Cloudbeds is an excellent PMS and booking engine for a boutique property like ours. We have felt it's a great product for the cost, with decent customer support and a great help article library. Cons I do wish we had a dedicated support agent; it would be nice to get to interact with a representative who has a sense of our property and knows our issue history. Switched from [Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/) We needed a more robust, effective service Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reasons for choosing Cloudbeds Based on the reviews I read, I felt Cloudbeds would be a good fit for our property. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MS manveer S. Owner Hospitality ### "A Smooth and Easy Experience with CloudBed." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2026 CloudBed has been a positive experience for me. It’s intuitive and makes daily management easy. There were a few small areas where more customization would help, but overall, it’s a reliable and user-friendly system. I’ve enjoyed using it! Pros I really liked how easy the CloudBed hotel management software was to use. It’s very user-friendly, and everything felt intuitive from the start! Cons What I liked least was that some advanced reports took a little longer to customize than I expected. But overall, the ease of use outweighs that! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EH Eric H. Owner Hospitality ### "Best for independent owners" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2026 It's been a powerful tool for our team to scale from one property to four properties. We have the multi-property functionality and it's been game changer. Pros What I liked most about Cloudbeds is how incredibly user-friendly and intuitive the platform is, especially considering how powerful it is under the hood. Everything is connected in a way that actually makes sense operationally — from reservations and channel management to payments and reporting — which removes a lot of the friction that hospitality teams usually deal with across multiple systems. Cons Payment processing in developing countries still requires third party integrations, we would prefer to use Cloudbeds Payments. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/158839/Cloudbeds/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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