# Cloudbeds Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Cloudbeds Software - reviews, pricing plans, popular comparisons to other Channel Management products and more.

Source: https://www.capterra.com/p/158839/Cloudbeds

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# 

 Cloudbeds Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Cloudbeds

## What is Cloudbeds?

Cloudbeds Channel Manager is a dynamic channel management solution designed to synchronize your property’s inventory with hundreds of online marketplaces. This powerful tool ensures real-time updates across major OTAs like Booking.com®, Expedia®, TripAdvisor®, and Airbnb®, as well as niche platforms for hostels and vacation rentals such as Hostelworld® and BackPackerOnline®. By integrating seamlessly with your property management system (PMS), it helps prevent overbookings, simplifies inventory management, and boosts online visibility and direct bookings. Its automation capabilities enhance operational efficiency, while integration with POS and guest communication apps enrich the guest experience, making it an essential solution for hoteliers aiming to streamline operations and maximize revenue.

## What is Cloudbeds used for?

[Reservations](https://www.capterra.com/reservations-software/)[Channel Management](https://www.capterra.com/channel-management-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)

Overall rating

Based on 338 user reviews

Reviews sentiment

Positive

83%

Neutral

6%

Negative

11%

Pros & cons

Intuitive property management experience

Streamlined reservation calendar

Complicated and unclear pricing

Frequent technical disruptions

Starting price

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

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## Cloudbeds alternatives

Highest Rated

[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting price

Contact vendor for pricing

[4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/)

Starting price

$16.00

Per User, Per Month

[4.7 (345)](https://www.capterra.com/p/135677/eZee-Centrix/reviews/)

Starting price

$32.00

Per User, Per Month

[4.4 (465)](https://www.capterra.com/p/159377/Guesty/reviews/)

Starting price

$23.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/158839/Cloudbeds/alternatives/)

## Who uses Cloudbeds?

Based on Capterra reviews from the past 4 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Intuitive property management experience

93% positive reviews out of 94

Most reviewers describe ease of use as essential, highlighting simple setup, intuitive navigation, and minimal training.

Kira E

Executive Assistant, 2 - 10 employees.

"Cloudbeds is an all in one system which makes running the day to day operations easy."

Complicated and unclear pricing

56% negative reviews out of 81

Some reviewers find pricing confusing, citing hidden fees, aggressive sales tactics, and difficulty managing rate plans.

Kenji I

GM, 11 - 50 employees.

"Taxes aren't included in payout breakdowns, not sure how that was decided."

Streamlined reservation calendar

86% positive reviews out of 28

Most reviewers find the calendar straightforward, enabling quick booking edits, easy navigation, and efficient reservation management.

Frequent technical disruptions

68% negative reviews out of 40

Most reviewers report recurring bugs, unreliable system performance, and slow resolution of critical technical problems.

Poul T

CEO, 2 - 10 employees.

"Since November 2023, there have been a lot of blackouts - Almost daily, there are some kinds of technical issues, and monthly, you can expect a blackout that lasts hours. And then there is absolutely no connection whatsoever."

Simplified, user-friendly interface

85% positive reviews out of 27

Most reviewers indicate the user interface is clear, visually appealing, and easy to customize for daily tasks.

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Online Booking

4.0 (90)

58.89% of 90 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

Reservations Management

4.2 (82)

53.66% of 82 reviewers that rated this feature as important or highly important

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Payment Processing

3.6 (64)

48.44% of 64 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Rate Management

3.8 (56)

41.07% of 56 reviewers that rated this feature as important or highly important

Track/optimize rates in relation to usage

Front Desk Management

4.0 (53)

45.28% of 53 reviewers that rated this feature as important or highly important

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Customer Support

3.6 (50)

56.00% of 50 reviewers that rated this feature as important or highly important

Provide online support for your customers through live chat or help desk functionality

Cloudbeds 92 features

Define levels of authorization for access to specific files or systems

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Application programming interface that allows for integration with other systems/databases

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

The allocation and provision of beds

Create, manage, and send invoices or bills to customers

Setting up the amount/charge for per hour of work by a company or professional

Create, update, and manage bookings, itineraries, and reservations

Keep notes on the specifics of a reservation including customer information and special requests

Accounting functionality within the system, not requiring integration with third-party tools

Track and manage schedules and meetings via an integrated calendar

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Analyze and track performance of channels

Manage various distribution channels, build relations with channel partners, and track their performance

Tracking, calculating, and paying commissions and earnings to employees

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Access previous interactions or concerns to maintain customer relationships

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Track products that are for sale at a reduced price or part of coupon promotions

Assemble applications and processes by dragging over and arranging pre-built components

Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.

Electronically collect payments for goods or services

Pre-made examples and templates for emails

Long term accommodation for guests

Plan, manage, and track the financial activities of an individual or organization

Designed for dorm/hostel managers

Designed for vacation rentals

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Global distribution system used by online travel agencies to track availability and manage reservations

The ability to reserve times in groups.

Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment

Capture guest experience at a granular level and utilize data to deliver tailored services

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Manages incentive programs such as profit sharing, stock awards, and individual bonus plans

Monitor product stock levels

Track and manage inventory levels to maintain proper supply

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Immediately stop the process from executing

Automate workflows and trigger campaigns based on customer actions

Access software remotely via mobile devices

Allows for businesses to run a variety of different campaigns across different channels

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Ability to see leads received from various distribution channels in one place

Manage and handle various international currencies

Manage and support multiple languages

Manage and support multiple locations

More than one location

Book meetings and appointments through a website or digital platform

Manage and track customer orders for goods, investments, or any other purchases

Manage channel partners through a portal where they can access all product information

Accept, record, and reconcile financial transactions

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.

Accept and process customer payments for products or services using hardware and software

Track factors that affect pricing and adjust prices accordingly to increase sales

Track and manage the profit margin between the cost of a product and its selling price.

Design, communicate, and distribute incentives to perform a specific action

Add, view, and edit details of all properties managed by an agency that are available for sale or rent

Track/optimize rates in relation to usage

Analyze and gain insights into data in real-time

Receive data and information in real time

Receive system updates as soon as any changes are made

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Establish limitations based on certain conditions

Monitor sales and make necessary adjustment in order to increase demand and revenue

Track and monitor reviews of products or services

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

Manage hotel room inventory on multiple channel partner sites to prevent overbooking

Length of rental

One location

Send messages via SMS

Implementation of various strategies to manage tax obligations via planning and maintaining compliance

Allows bookings to be made through a third party service

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Seamlessly integrates with 3rd party websites

Built-in website builder or integration with third-party site

Get Advice

We can help you find the software with the features you need.

Features

4.1 (335)

4.1

Based on 335 reviews

## Pricing

Value for money

4.1 (319)

### Starting price

Free trial  
not available

Value for money

4.1 (319)

4.1

Based on 319 reviews

## Integrations

[

Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[

Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (328)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (328)

4.0

Based on 328 reviews

## User reviews

Overall rating

4.3

Based on 338 reviews

Filter by rating

5(214)

4(67)

3(19)

2(16)

1(22)

Mentioned topic

Sorted by most recent

CS

Chelsea S.

Manager

Hospitality

### "Great product for small hotels"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 7, 2026

I have found the transition to Cloudbeds, and use of the product, easy and excellent. I finally feel like my customers are being managed in a thoughtful way.

Pros

Cloudbeds is an excellent PMS and booking engine for a boutique property like ours. We have felt it's a great product for the cost, with decent customer support and a great help article library.

Cons

I do wish we had a dedicated support agent; it would be nice to get to interact with a representative who has a sense of our property and knows our issue history.

Switched from

[Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/)

We needed a more robust, effective service

Alternatives considered

[Mews](https://www.capterra.com/p/145487/Mews-Commander/)

Reasons for choosing Cloudbeds

Based on the reviews I read, I felt Cloudbeds would be a good fit for our property.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MS

manveer s.

Owner

Hospitality

### "A Smooth and Easy Experience with CloudBed."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 31, 2026

CloudBed has been a positive experience for me. It’s intuitive and makes daily management easy. There were a few small areas where more customization would help, but overall, it’s a reliable and user-friendly system. I’ve enjoyed using it!

Pros

I really liked how easy the CloudBed hotel management software was to use. It’s very user-friendly, and everything felt intuitive from the start!

Cons

What I liked least was that some advanced reports took a little longer to customize than I expected. But overall, the ease of use outweighs that!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EH

Eric H.

Owner

Hospitality

### "Best for independent owners"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 30, 2026

It's been a powerful tool for our team to scale from one property to four properties. We have the multi-property functionality and it's been game changer.

Pros

What I liked most about Cloudbeds is how incredibly user-friendly and intuitive the platform is, especially considering how powerful it is under the hood. Everything is connected in a way that actually makes sense operationally — from reservations and channel management to payments and reporting — which removes a lot of the friction that hospitality teams usually deal with across multiple systems.

Cons

Payment processing in developing countries still requires third party integrations, we would prefer to use Cloudbeds Payments.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NS

Nik S.

Marketing

Hospitality

### "7 Years at Cloudbeds "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 20, 2026

We have been with Cloudbeds for 7 years and plan to continue. They truly want us to succeed and we appreciate that. We love Cloudbeds.

Pros

The software is intuitive and useful. Cloudbeds continue to improve. The customer support has been helpful.

Cons

The software could be faster. There is always more features that could help. I also think reporting could be improved and see that they're working on that.

Switched from

[innRoad](https://www.capterra.com/p/135307/innRoad/)

Cloudbeds looked like the better option and was more affordable

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NS

Nicole S.

Hospitality Director

Hospitality

### "Streamlining Operations with Cloudbeds"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 19, 2026

Excellent platform! Great UI, support, booking, and guest connect. Recommend for business growth et

Pros

Overall, I find Cloudbeds to be an excellent tool. The user interface is highly appealing and very user-friendly. I also appreciate that customer support is always available, and it's easy to find answers to questions. The booking management is great, and I particularly like the "Whistle for CB" feature, which keeps me and my guests connected at all times. Lastly, the variety of channels offered through the channel connection is a major benefit.

Cons

One key area for improvement I'd love to see is the reporting functionality. I need to be able to run reports with a more itemized and detailed view to better manage our operations.

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reasons for choosing Cloudbeds

Good reputation, good customer support..

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JG

Jim G.

Founder,Owner Operator

Hospitality

### "FIND AN ALTERNATIVE TO CLOUDBEDS AS IT HAS NOW BECOME GLITCHY!"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

March 19, 2026

Cloudbeds was an impressive and amazing system at the beginning when we signed up 5+ years ago. However, since their need to constantly implement changes is rampant, and they do not do a good job testing their programming changes before implementation to see how it affects everything else, it has now become a constant game/battle using the system. Everyday we see a new programming change, something doesn't work right or like it used to, and we have to waste valuable time back and forth to try and get it fixed or to find out we are just "stuck" with a change on something that worked fine for past 5+ years. They make these changes seemingly willy nilly without any explanation unless we press for answers. I say stay away from this system until they work out all the bugs and look for other less expensive, comparable user friendly options instead.

Pros

Professional look for the business and when it works it does the job well for us. Has some great features when it is working correctly.

Cons

All the constant changes is making it less user friendly and more complicated. Changes are making it very glitchy and troublesome to use for Admin and Staff. Very frustrating to deal with being a 5+ year customer. Unsure if it has been worth all the hassle and headaches. With automatic price increases over the years, now we are paying too much money monthly for something that frustrates my staff and myself daily. Now has unnecessarily overly complex reports and we are unsure of the accuracy of some of the numbers we are getting from the reports. Also, you have to pay extra for customer support via phone. So customer support is mediocre at best and clunky and time consuming having to go through emails back and forth considering the amount of glitches we've encountered with all the changes they have been making.

Alternatives considered

[Beds24](https://www.capterra.com/p/123511/Beds24-com/)

[BedBooking](https://www.capterra.com/p/153921/BedBooking/)

[Adventure Office](https://www.capterra.com/p/158019/Adventure-Office/)

Reasons for choosing Cloudbeds

Cloudbeds Customer Support is top notch and very helpful with such a complex system .

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JR

Jeanette R.

Proprietor

Hospitality

### "Slow and decrepit and innacurate. "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

February 13, 2026

Difficult to get payouts. They hold the money for over a week. Unlike Sqare or Stripe (even though they use Stripe)…which deposits daily….CloudBEDS holds your funds.

Pros

It integrates all OTA’s and direct bookings under one roof…but not that well because they continuously have outages.

Cons

The reporting system has may flaws and some reports are completely unable to be read by accountants because they are completely wrong. Their reports are unable to accurately show commission payments…citing 890% commission rather than the actual percentage that is being take …making entire categories unusable .

Switched from

[Wix Studio](https://www.capterra.com/p/264956/Wix-Enterprise/)

Because Wix could not integrate with Google

Alternatives considered

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reasons for choosing Cloudbeds

Yes, unfortunately I chose CloudBEDS because they claimed it was user friendly and it had customer service.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CM

Cameron M.

CEO

Hospitality

### "Run. Many more better options out there."

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

November 19, 2025

Cloudbeds is hands-down the worst customer service on the planet. They’re smooth, attentive, and borderline over-eager during setup, but the second they’ve got your money, you might as well be shouting into a void. You will NEVER speak to a human being again. Every issue gets funneled into endless tickets, bots, and dead-end emails. If you actually need support to run your business, look elsewhere, Cloudbeds disappears the moment you need them most. worst of all though, they lost 22 THOUSAND dollars of my deposits over one summer. They paid it back, but it took ME doing the leg work to prove they were not depositing my money. Money I was supposed to get in July, I got in October. Steer clear. And yes, I have receipts for all of this.

Pros

The customer service in the beginning. Turns to total crap after they get your money.They do NOT care about helping you AT ALL.

Cons

You will never speak to a human again after they get you set up. Never in my life have I felt more duped. I have had then for 3 years and hate it.

Switched from

[innRoad](https://www.capterra.com/p/135307/innRoad/)

Wanted a better app. This one looks nicer but sucks.

Alternatives considered

[innRoad](https://www.capterra.com/p/135307/innRoad/)

Reasons for choosing Cloudbeds

Thought it looked better. Seemed cleaner. Was duped by the salesman whom won't even accept calls now.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DC

Diego C.

Asesor

Hospitality

### "Bonita pero mala en Latinoamerica"

2.0

Overall Rating

2.0

2.0

Ease of Use

5.0

5.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

2/10

October 20, 2025

Mi experiencia en general a sido buena. Pero no se ajusta a nuestra nesesidades tributarias y encima de eso metodos de pago fuera de lugar poca integracion con otras herramientas de. Pago online (pasarelas de pago, pago con tarjeta de credito o debito). Son muy inflexibles con ese tema y simplemente dicen No se puede. Para lo que ofrecen a ese precio en vez de tener una interfaz bonita prefiero una interfaz funcional.

Pros

Tiene una muy bunea intefaz web, PMS excelente, toda la plataforma esta bien diseñada metodos de pagos, clinetes y motor de reservas bien integrado la verdad. La verdad toda su interfaz demsiada bonita y personalizacion es bien sensilla.

Cons

Mira aqui son varias desventajas aqui sobre en todo Peru y Latinoamerica en general. No se lo remiendo mejor optar por otras mas abaratas. No se integra con SUNAT (institucion de recaudación tributaria) pesimo la verdad ¿como se supone que haga las facturas a mano?. Metodos de pagos solo tiene opcion paypal y otros en latinoamerica ese servicio no hay y ademas de eso no permite que se integre con alguna pasarela de pagos de tu pais, una desgracia total para lo que cobran.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Louie B.

Owner - Operator

Hospitality

### "Grateful for the realtionship I have with Cloudbeds."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

August 1, 2025

I believe one of the biggest things lacking today in business is relationship and loyalty. Overall my experience with Cloudbeds has certainly been more positive but not without challenges and problems. Recently, it appears as though Cloudbeds is taking steps to focus more on relationship and supporting their partners. I am grateful for my relationship with Cloudbeds.

Pros

I have been with Cloudbeds since their origin. I am grateful for the way they have supported my business/ministry. During Covid, Cloudbeds showed up in a big way, and gave me grace in regards too the financial burden during a very difficult season. This selfless act showed me their commitment as a partner. What I am most impressed with is their continued innovation, and the consistency of the platform.

Cons

The growth opportunity is in regards to customer service. I was recently assigned a new account manager which I am very grateful for. The turnover has been exhausting and worrisome. Relationships matter! No hospitality partners, no Cloudbeds. When I have immediate needs, there is not enough support.

Switched from

[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)

Dishonesty, there sales department over promised, and underdelivered. They were not capable of meeting my needs.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/158839/Cloudbeds/reviews/)

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