Who Uses This Software?

Cloudbeds is designed to improve the lives of independent property owners including, but not limited to, hotels, hostels, bed and breakfasts, inns, vacation rentals, apartments, campgrounds and more.


Average Ratings

20 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • Cloudbeds
  • www.cloudbeds.com/
  • Founded 2012
  • United States

About Cloudbeds

Cloudbeds connects your property to hundreds of channels with real-time, two-way integration. We are the no-sweat, all-in-one hotel management system that makes you more money, saves time, and makes guests happier.


Cloudbeds Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

Cloudbeds Reviews Recently Reviewed!

Fast and easy to use with great support

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Concerned about processing delays causing over booking during busy season

Pros: Fast and easy to use. Integrates with channel manager. Integrates with credit card processing. Many good features that encourage reservations. Great support.

Cons: Does not integrate with TripAdvisor cost per click. Processing delays can cause multiple booking on rare occasions.

Easy to use

Aug 29, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Great support, easy to use, very informative and a bunch of reports inside, fast refresh, a clean format for people to learn and follow. Kind of expensive with only 11 units.

Pros: Great support, easy to use

Cons: Little bit expensive

Recommendations to other buyers: Yes

Super friendly, functional

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The PMS has nice colors and graphics plus statistics per channel,roomtypes, comparing years etc adding new stuff all the time. Support is super the team replies in the day with a fix most of the times. Cloudbeds team updates frequently taking care of the product and they listen to new suggestions very important. I had problems with other channel managers in the past not working well not sending all updates to channels top brand names but not here! Cloudbeds channel manager works spot on, no update issues changes from the PMS go to the channels in just a few secs. i totally trust it, it closes when it sells out and opens once a room is cancelled to resell it, auto mode no overbookings no trouble, giving me time to focus on other parts of my business, now i can have holidays in peak season when before i use to leave end of the season, my staff is loving it - pure positive energy!

Im 2 years with cloudbeds a happy customer and would defentaly recommend it.

New generation PMS

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very intuitive
Easy to use
All in one platform (PMS, channel manager, booking engine)
Good support

Overall: More time to handle my clients

An excellent, scaleable, stable, great value hostel solution

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Scaleability, Ease of use, UX, Cloud-based

Cons: Cloud-based, support hours as we are in a different time zone, rigidity of custom development.

Overall: We made the decision to implement Cloudbeds across our 5 hostel locations. Being in a low cost region, we found the products not only feature rich for our needs, but also excellent value. The implementation process was painless, generally the support was and has continued to be of high order. As with any off the shelf system there were a handful of small workarounds required which the team were swiftly forthcoming in working with us to develop. It was a big decision to migrate to Cloudbeds, we're glad we did. We have improved our sales and operations as a result while simultaneously vastly reducing our system costs.

Revitalized my hostel

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Fantastic product, great team, it really turned my hostel around!
It is great to have such a personal link with the team especially during the set up procedure...... Colin Slade you are a legend and always welcome to come and stay!

Best of the Market

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Channel Manager SYNC (this is the expensive item on the other SaaS available).

Cons: Just love it. No cons.

Overall: I personally reviewed every option available. Cloudbeds is the BEST VALUE option. The channel manager sync works like a charm, I think that is the most important piece of the package.

Recommendations to other buyers: Use this service, it is great. We used to lost a lot of time in the "manual sync of the calendar" across OTAs.

Excellent Uptime!

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy integration with other systems, great reporting features, and continued improvement

Cons: No automated pre and post email templates
would like the reservation to default to 2 persons as the standard occupancy to save guests a key stroke

Overall: Have been with Cloudbeds for almost a year now, and their uptime and continued operation has been outstanding. Always plenty of notice for their planned updates and seamless integration between the various components makes this a great value for my operation.
Casey in the front office is a great asset to the company!

Great PMS and always improving

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use, very complete. Well organized and flexible. They're always looking for ways to improve

Cons: Housekeeping module still needs a bit of working; reports also need improvement and the list of channels available could be higher. However they work all the time to improve so it's just a matter of time

Overall: I've been through 5 PMS, 4 of them in the last 3 years. My difficulty was to find a software that was adequate for my guesthouse and my vacation apartments. I finally found what I needed in Cloudbeds. It was recommended to me by another hotel and it was my lucky day! This software is very easy to use, complete and they're always making it better with all the suggestions given by us. The customer support is the best I've ever worked with, very professional and fast in helping you. Probably because the software works so well they don't have many complains! The PMS has a channel manager for all the main websites and increasing daily the number of channels. It works perfectly without any problems and no double bookings due to connection delays. We have freed 3/4 hours of daily work with this PMS, which we can apply to other activities.
If you're looking for a excellent PMS with a reasonable price than this is what you want. I highly recommend this system and I intend to keep working with them for a long long time.

Good, but not great value

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. Able to do a lot.

Cons: setting up with some OTA's is a real pain.

Overall: Amazing customer service and their product does 99% of what I need. They're constantly making It better. My only real complaint is that for a small hotel, it's pretty expensive compared to other options. It does work better than those options, but you pay for it.

Recommendations to other buyers: Totally cloud based. If your internet isn't great, this product isn't for you.

Simple and User Friendly

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Cloudbeds is simple and user friendly. It is a perfect system for small hotels, especially if you are looking for something that does the job without the unnecessary extras for your small operation.
The support team is always helpful and they stand by you even when the issue is not related to Cloudbeds, until it is sorted out. Oksana is the best!

Time saver

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We changed to Cloudbeds in June 2016 and can highly recommend them! It saves a lot of time when bookings are coming directly in to PMS from different OTA's. Also we saw a huge decrease of OTA bookings when we set up our own booking site.

CloudBeds is the greatest tool for hoteliers

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - It has a broad range of tools, including PMS, OTA managment, Booking engine.
- Best Value of the market.
- Easy to use and fast learning curve.
- It can be used in many devices, like PC, tablet or mobile.
- Support is fast and responsive.
- They adapt to your needs.

Overall: CloudBeds is one of the best services available, if not the best. Our hotel has been working with them for over a year now, and couldn¿t be any happier. Their broad range of tools makes them the top ¿Value for money¿ software. They have the complete package, and can adapt the software and costs for your needs and size of the hotel. Another great thing is that they have been updating the software with new tools that we as users request, and support is excellent via email or phone. We use of all the tools they provide, PMS, OTA manager, Website Booking Engine, among others, which are quite user friendly and saves you a lot of time and resources. We tried other services at the time, and decided that CloudBeds met all of our needs, and we don¿t regret our choice. We can definitely recommend them to any hospitality owner /operator.

Easy, efficient, adaptable

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Always improving.
Adapts to our needs.
Very easy to use, no complicated procedures.

Overall: We have been using Cloud beds for almost 2 years.
Very intuitive and easy to use. Covers all of our needs and more.
They are always updating and making important improvements to the software features. It get better and better.
The support team is very good and always available.
My Front desk: Cloud beds has made our Front desk tasks easier. We have more time for our guests!
My Allocator: We do not waste time anymore updating availability on the OTA's extranets. We are always available which means more sales.
My Bookings: we have just started to use it. Easy to configure, adapts to specific needs.

Cloudbeds is the best!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: They keep finding ways to improve the use of the platform and their frequent advice blogs keep our Hotel discovering new ways to improve our sales. We are very pleased to be using Cloudbeds.

Powerful PMS for amazing price

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Would definitely recommend Cloudbeds to any hotel or hostel. If you are looking for a complete solution (PMS, Channel Manager, Free-commission booking system etc) this is definitely price for you. After one year of using, I cannot even imagine how could I manage a hostel with Cloudbeds!

Motel Reservation and Bookkeeping System

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use, tracking customers

Cons: none

Overall: It has been a breeze and customer support is always prompt, business has increased and so far we enjoy using the system.

Recommendations to other buyers: none

Best bang for the buck in the market!

Feb 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and automation of tasks.

Cons: Email based customer service.

Overall: I love Cloudbeds. Everything in the dashboard and menu are easy to navigate and manipulate. Very intuitive interface. I am ecstatic that they listen to and implement suggestions very quickly. I don't regret leaving my old PMS for these guys, they are great!

Recommendations to other buyers: They listen! They respond well!

Very good!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The ease of use is really important. Nevertheless, there are many features that can still be created

A GOOD EXPERIENCE

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I´ve been working with Cloudbeds for a few months and I love it, it is easy to handle it and the customer services people is very nice.