--- title: "Cloudbeds Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Cloudbeds the right Hospitality Property Management solution for you? Explore 351 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/158839/Cloudbeds/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Cloudbeds 4.3 (358) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Cloudbeds Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews JF Jacalyn F SalesLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “Honestly Cloudbeds works pretty well for our front desk, though a few small things get annoying for our business when it gets busy.“ August 6, 2026 JR Jeanette R ProprietorHospitality, Self-employedUsed the software for: 6-12 months. “Their reports are unable to accurately show commission payments…citing 890% commission rather than the actual percentage that is being take …making entire categories unusable .“ February 13, 2026 TW Tedd W Owner, OperatorHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “We've been able to add dining bills from our restaurant and create reservations so easily.“ May 21, 2026 TM Tori M Owner OperatorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “After the monthly subscription fees, add on’s and payment processing, it is a significant monthly expense to our small hotel.“ April 9, 2026 TW Tedd W Owner, OperatorHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “It's thorough, they've thought of so many details that really help the hotelier seemlessly run the business through the platform.“ May 21, 2026 JR Jeanette R ProprietorHospitality, Self-employedUsed the software for: 6-12 months. “The reporting system has may flaws and some reports are completely unable to be read by accountants because they are completely wrong.“ February 13, 2026 EH Eric H OwnerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “It's been a powerful tool for our team to scale from one property to four properties.“ March 30, 2026 OP Olga P Hotel ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “In the hospitality industry, where time is critical, delays can directly impact operations and guest experience.“ April 9, 2026 ## Showing most helpful reviews Showing 1-25 of 358 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Miguel A A. Director General Used the software for: 1-3 years ### "Easy to Use and Boosts Hotel System Connectivity" November 3, 2026 4.5 Connectivity and Pricing intelligence. Pros Its easyness. Many hotels currently have different systems not well connected among them. Cloudbeds helps boosting total connectivity. Cons Support is very slow. If you send a request for assitance today, they may respond after 48 hours, when the "emergency" is over. Review Source Victor T. Hotelier Used the software for: 5+ years ### "Cloudbeds: A Powerful Unified Platform for Hotel Management" October 30, 2026 5.0 Cloudbeds centralizes reservations, channel management, rates, and reporting in one platform, reducing manual work, improving distribution across OTAs, minimizing errors, and giving us better visibility into hotel performance. This helps us save time, streamline operations, and focus more on revenue growth and guest satisfaction. Pros Cloudbeds combines an intuitive interface, powerful integrations, and streamlined hotel management tools in one platform, helping us operate more efficiently and deliver a better guest experience. Cons Some integrations and advanced configurations could be more intuitive, and additional automation and AI-powered insights would make an already strong platform even better. Review Source TI Toni I. Property Owner Used the software for: 3-5 years ### "Unified Platform That Simplifies Managing All Property Accounts" October 29, 2026 5.0 We have properties in a city and in an island, here electricity is not compromising so able to use system with Cloud based help us a lot Pros The platform is unified, I don't need to open different PMS and Channel Manager to control my property accounts Cons The updated calendar have some good feature but view wise I like the older one better Review Source R Reviewer Entrepreneurs Used the software for: Less than 1 year ### "Purin Ananvilai " October 19, 2026 5.0 I quite like Couldbeds booking management system. However, I would like there to be a Thai-language hotline, as there are times when I need to contact support to resolve system issues or errors. Pros I appreciate the convenience of being able to oversee and manage the entire system within Cloudbeds. Cons It hasn't been found yet. However, I would like there to be a Thai-language hotline, as there are times when I need to contact support to resolve system issues or errors. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Péssimo suporte" October 8, 2026 1.0 Fechei contrato anual de expansão para a unidade Maresias de Copa no dia 23/09/2026, com início de cobrança imediato da mensalidade. O compromisso da equipe comercial era de liberação da plataforma no dia seguinte. Desde o dia 25/09/2026, venho cobrando incansavelmente a liberação do Channel Manager (módulo de Distribuição), funcionalidade essencial para qualquer hotel ou hostel conectar suas OTAs e receber reservas. A ferramenta simplesmente não aparece no painel, problema já admitido internamente pela própria gerente de contas da Cloudbeds. Mesmo com múltiplos e-mails e alertas sobre os graves prejuízos operacionais e o risco de paralisação nas vendas, o retorno é moroso: reunião de onboarding desencontrada, dias inteiros sem resposta e suporte empurrando o problema. Enquanto isso, a fatura já está correndo e minha operação segue travada há uma semana inteira. Exijo a liberação imediata e funcional do Channel Manager, o reagendamento urgente do alinhamento técnico e o abatimento proporcional na mensalidade referente a todos os dias em que o sistema esteve inoperante. O descumprimento de prazos e o descaso com operações hoteleiras ativas são inaceitáveis. Pros Não consegui usar, assinei contrato mas não liberam acesso das principais funcionalidades e não dão suporte. Cons Estamos há mais de 7 dias com a operação comprometida, sem conseguir sincronizar inventário. A cobrança já começou, a equipe comercial reconheceu a falha técnica no painel, mas o suporte não resolve e o onboarding falhou em dar o atendimento devido. Review Source R Reviewer Manager Used the software for: 1-3 years ### "Cloudbed is the best app " September 22, 2026 5.0 Pros Value for Money Customer Support is very good. there is a problem and they will follow it Booking Management is good too. Cons There is no Cons Review Source R Reviewer Asst.Hotelmanager Used the software for: 1-3 years ### "system is easy to use" September 17, 2026 5.0 Pros system is easy to use, reliable, and helps make daily hotel operations more efficient. The interface is simple and convenient, making it easy for our team to manage tasks. Cons Some features could be improved to make the system even more user-friendly and easier to navigate . Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Cloudbeds is good system" September 17, 2026 5.0 All good on my experience, it helps me to manage everything in one system. So the hotel could focus on optimizing guest experience Pros The main benefit for us is reducing manual work. Things that previously required several steps can now be managed through the system. Nice dashboard & help optimize operation. Cons I would like the payment setup to be more seamless. When there is an issue, being able to contact support is helpful, but sometimes customers cannot pay until someone helps complete or correct the payment configuration. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Look at the alternatives first." August 23, 2026 1.0 I paid Cloudbeds to develop my website. Clients are unable to view room availability for the suite they have chosen. Reception has to walk each user through the booking process and often just takes the reservation over the phone and enters the info for the guest. Pros They use Stripe to process credit cards. At this point, I can't think of anything else. If you like chatbots for support, you might enjoy this platform. Cons Human support is nonexistent. A primative chatbot is your only resort. Chats turn into support tickets that are forgotten about. Managing your own ads is prohibited. In an effort to generate extra revenue, Cloudbeds has held our advertising accounts hostage. In the past 30 days, the PMax campaign they manage has generated 0 reservations. And I cannot see behind the curtain. They just keep charging my credit card for clicks. Cloudbeds has my TripAdvisor and Google Ads locked down. Review Source R Reviewer Sales Used the software for: 3-5 years ### "Good system for multi account properties" August 7, 2026 5.0 Honestly Cloudbeds works pretty well for our front desk, though a few small things get annoying for our business when it gets busy. We run two separate accounts for our property, one for our bunk rooms and another for our 13 chalets and 2 apartments. The main calendar screen is super simple to use, which is great. Dragging bookings around or leaving quick notes for the next shift about things like late check ins or extra towels is really easy. Since both of our accounts look identical, clicking back and forth between managing hostel beds and chalets feels pretty natural. The one thing we find kind of annoying is the login setup. The 2FA security codes only get sent to our main email address. When different staff members at different desks need to log in to check guests in, we have to wait on whoever has access to that inbox to send us the code. It is not the end of the world, but during a busy check in rush or when the system lags a little while switching accounts, it definitely slows us down. Overall it handles our different room types really well and gets the job done, we just wish the login process was a bit smoother for teams with multiple desks. Pros The main calendar screen is super simple to use for dragging bookings around. Leaving quick notes for the next shift about things like late check ins or extra towels is really easy. Cons 2FA creates delay The system lags a little bit when it gets busy, especially when switching back and forth between our two accounts. Review Source Casa C. Hotel Owner Used the software for: 3-5 years 5.0 October 31, 2026 AI summary based on a full review Cloudbeds simplifies hotel management by centralizing reservations, rates, and guest information, which helps reduce manual work and the risk of overbookings. However, the reviewer expressed a need for improved communication and quicker resolutions from the support team. Log in to unlock the full review, detailed ratings, and pros & cons Karon Beach R. 4.6 October 30, 2026 AI summary based on a full review Cloudbeds provides valuable reporting capabilities and a user-friendly dashboard that supports booking management. The mobile app, however, falls short in functionality, limiting users from performing key tasks on the go. Log in to unlock the full review, detailed ratings, and pros & cons Ulises C. Chief Commercial Officer Used the software for: 1-3 years 5.0 October 28, 2026 AI summary based on a full review This software provides fast and easy automation that helps drive revenue growth by improving pricing and distribution strategies. A limitation is the need for enhanced personalization features for better reporting on complex administrations. Log in to unlock the full review, detailed ratings, and pros & cons Brayan V. Gerente de Transformación Digital & IT Used the software for: 1-3 years 5.0 October 28, 2026 AI summary based on a full review Users benefit from a well-designed interface and reliable APIs that support their operational needs. The main drawback is the slow online support, which can hinder timely assistance. Log in to unlock the full review, detailed ratings, and pros & cons R Reviewer owner Used the software for: 3-5 years ### "Cloudbeds exceeds our expectations with SERVICE second to none1" September 5, 2024 5.0 A pure pleasure, start to finish. If you hae a small hotel this platform is for you. Pros It is easy to use on the desktop or mobile.... and the Service is amazing.. Always available. Aways helpful and patient... Always knowledgable... It is this life blood of our small hotel Cons nothing really... it meets all our needs and then some! Review Source R Reviewer Owner, Operator Used the software for: Less than 1 year ### "FANTASTIC!!" May 22, 2026 5.0 Truly fantastic...life saver for a small hotel like ours. I can't imagine how we'd manage OTA's without this process. Pros It's thorough, they've thought of so many details that really help the hotelier seemlessly run the business through the platform. They worked with us on their rates so that it made sense for a small hotel like ours. Customer Support has been absolutely outstanding. \[sensitive content hidden\] was my technician and he has been absolutely outstanding throught the set up process. We've been able to add dining bills from our restaurant and create reservations so easily. I can't recommend with more enthusiasm. Cons Can't really think of anything at the moment. It's been a really great experience with a really great team and product. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Run. Many more better options out there." December 2, 2025 1.0 Cloudbeds is hands-down the worst customer service on the planet. They’re smooth, attentive, and borderline over-eager during setup, but the second they’ve got your money, you might as well be shouting into a void. You will NEVER speak to a human being again. Every issue gets funneled into endless tickets, bots, and dead-end emails. If you actually need support to run your business, look elsewhere, Cloudbeds disappears the moment you need them most. worst of all though, they lost 22 THOUSAND dollars of my deposits over one summer. They paid it back, but it took ME doing the leg work to prove they were not depositing my money. Money I was supposed to get in July, I got in October. Steer clear. And yes, I have receipts for all of this. Pros The customer service in the beginning. Turns to total crap after they get your money.They do NOT care about helping you AT ALL. Cons You will never speak to a human again after they get you set up. Never in my life have I felt more duped. I have had then for 3 years and hate it. Review Source VR Verified Reviewer Hotel Consultant Used the software for: 3-5 years ### "Versatile all in One PMS" October 1, 2021 5.0 The overall experience has been positive. I have been operating three small properties proven to be a great solution. Pros The versatility of Cloudbeds is very attractive. You are able to add useful modules such as revenue management and housekeeping. Cons It is a bit expensive when you start to add functionality. Some of the modules such as housekeeping and revenue management could be better. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Garbage, look elsewhere..." March 12, 2025 1.0 Sales rep are not explicit liars, but are useless to ask questions. Onboarders are the only ones that know the product but your not allowed to talk to them after onboarding. Technical support is trash. Reports are useless. Company is junk. Pros Cleaner ui to read. Nothing else positive to say. Cons Garbage ui experience. Not setup to support basic steps of service for any hotel business. The worst reporting system I have every worked with. Over 50 reports that most cannot date range, give accurate information, and they display as double ledger instead of line items making it infuriating even for accountants. Technical support is non existent. Worked with about a dozen and only of them could actually help with issues. Won’t get a timely response, have to pay extra to get someone on the phone. I am in the process of transferring to a different company. These guys are absolute garbage. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Overall recommended but hope you can make some improvements " October 14, 2019 5.0 Pros the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful Cons the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us. Review Source R Reviewer Hotel Manager Used the software for: Less than 1 year ### "Powerful Platform with Opportunities in Training and Support" April 13, 2026 5.0 Overall, my experience with Cloudbeds has been positive, and I would recommend it. It provides all the necessary tools to manage hotel operations effectively. Pros Cloudbeds is very user-friendly and easy to navigate. The system is reliable and provides accurate information, which helps streamline daily operations. Cons Support response and resolution times for urgent issues can be slow, leading to frustration. In the hospitality industry, where time is critical, delays can directly impact operations and guest experience. However, I believe there is an opportunity to improve the onboarding experience. Providing more structured or proactive training for new users and managers would help teams maximize the system’s capabilities from the beginning. Review Source R Reviewer Hospitality Director Used the software for: 3-5 years ### "Streamlining Operations with Cloudbeds" March 23, 2026 5.0 Excellent platform! Great UI, support, booking, and guest connect. Recommend for business growth et Pros Overall, I find Cloudbeds to be an excellent tool. The user interface is highly appealing and very user-friendly. I also appreciate that customer support is always available, and it's easy to find answers to questions. The booking management is great, and I particularly like the "Whistle for CB" feature, which keeps me and my guests connected at all times. Lastly, the variety of channels offered through the channel connection is a major benefit. Cons One key area for improvement I'd love to see is the reporting functionality. I need to be able to run reports with a more itemized and detailed view to better manage our operations. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Best for independent owners" March 31, 2026 5.0 It's been a powerful tool for our team to scale from one property to four properties. We have the multi-property functionality and it's been game changer. Pros What I liked most about Cloudbeds is how incredibly user-friendly and intuitive the platform is, especially considering how powerful it is under the hood. Everything is connected in a way that actually makes sense operationally — from reservations and channel management to payments and reporting — which removes a lot of the friction that hospitality teams usually deal with across multiple systems. Cons Payment processing in developing countries still requires third party integrations, we would prefer to use Cloudbeds Payments. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Great reservation system for a small hotel" April 5, 2021 5.0 Overall, I've had a really good experience with Cloudbeds and am happy that this is the company we chose when picking a reservation system. There are lots of different options out there, and some of them were less expensive, but Cloudbeds turned out to be worth a little higher price. It's overall a really good software platform, and their amazing customer service and constant improvements makes it a really good value. I highly recommend them! Pros Cloudbeds works really well at organizing all of our reservations from different sources. It has a user friendly customer facing platform, and the platform we use is nice too. They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service. Really. I don't know that I've ever experienced such good customer service from a software company. Anytime I've had a problem or question, I've gotten help right away. They seem to really care about me and my business, even though we're small. They always follow up to make sure my issue is resolved and their agents have gone out of their way to help me on more than one occasion. Also, they've recently partnered with Google to put their customers' pricing and direct booking information at the top of hotel searches! I'm very happy about this as I think it will make a big impact on driving direct bookings for us. To me this shows that they are looking out for us as their customers. Cons There are a few clunky aspects to the software that could be improved. Setting up new base rates takes some time as you have to do it individually for each room type. Hopefully they'll find a way to improve that in the future. I've had a hard time setting up the system to automatically send a receipt to guests after they've checked out too. I'd also love it if our guests could choose add-ons when they book like adding a pet fee. It would be great if they could make this work with all of the different OTAs too, so that it's easier to collect a pet fee. Right now I have to manually go in and add this, which means the guest doesn't see their actual room price until they have checked in. Review Source R Reviewer manager Used the software for: 3-5 years ### "Deciding to change prices on their own...." January 12, 2023 3.0 negative. they decided to double my fees in one day without any reconsiliation. they just doubled the price from 37 to 74. Total disgrace. Pros I was just changing the prices in 6 sites on my own. now its easier. nothing another channel manager wouldnt do. Cons constant bugs. the support instead of helping you out they just send you articles uppon articles Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.