--- title: "Cloudbeds Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Cloudbeds the right Hospitality Property Management solution for you? Explore 344 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/158839/Cloudbeds/reviews/" page_type: "reviews" language: "en" --- Cloudbeds 4.3 (344) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Cloudbeds Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews TW Tedd W Owner, OperatorHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “We've been able to add dining bills from our restaurant and create reservations so easily.“ May 21, 2026 JR Jeanette R ProprietorHospitality, Self-employedUsed the software for: 6-12 months. “Their reports are unable to accurately show commission payments…citing 890% commission rather than the actual percentage that is being take …making entire categories unusable .“ February 13, 2026 EH Eric H OwnerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “It's been a powerful tool for our team to scale from one property to four properties.“ March 30, 2026 TM Tori M Owner OperatorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “After the monthly subscription fees, add on’s and payment processing, it is a significant monthly expense to our small hotel.“ April 9, 2026 OP Olga P Hotel ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “It provides all the necessary tools to manage hotel operations effectively.“ April 9, 2026 JR Jeanette R ProprietorHospitality, Self-employedUsed the software for: 6-12 months. “The reporting system has may flaws and some reports are completely unable to be read by accountants because they are completely wrong.“ February 13, 2026 TM Tori M Owner OperatorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I love that they’re always rolling out new products and features that keep up to date with the trends and newest technologies.“ April 9, 2026 OP Olga P Hotel ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “In the hospitality industry, where time is critical, delays can directly impact operations and guest experience.“ April 9, 2026 ## Showing most helpful reviews Showing 1-25 of 344 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christopher G. owner Hospitality Used the software for: 2+ years ### "Cloudbeds exceeds our expectations with SERVICE second to none1" August 20, 2024 5.0 A pure pleasure, start to finish. If you hae a small hotel this platform is for you. Pros It is easy to use on the desktop or mobile.... and the Service is amazing.. Always available. Aways helpful and patient... Always knowledgable... It is this life blood of our small hotel Cons nothing really... it meets all our needs and then some! Reason for choosing Cloudbeds At the time they seemed similar... I cannot speak for HostAway because we didnt go with them but I can tell you how happy we are that we went with Cloudbeds... We also availed of their website service with is amazing and totally intergrates with a dynamic search engine Switched from [BedBooking](https://www.capterra.com/p/153921/BedBooking/) Features and service. Also their OTA Channel Management is the best Review Source Response from Cloudbeds September 5, 2024 Hi Christopher, Thank you for taking the time to share your feedback about how easy Cloudbeds is to use on both mobile and desktop, along with the service. We appreciate it! TW Tedd W. Owner, Operator Hospitality Used the software for: Less than 6 months ### "FANTASTIC!!" May 21, 2026 5.0 Truly fantastic...life saver for a small hotel like ours. I can't imagine how we'd manage OTA's without this process. Pros It's thorough, they've thought of so many details that really help the hotelier seemlessly run the business through the platform. They worked with us on their rates so that it made sense for a small hotel like ours. Customer Support has been absolutely outstanding. \[sensitive content hidden\] was my technician and he has been absolutely outstanding throught the set up process. We've been able to add dining bills from our restaurant and create reservations so easily. I can't recommend with more enthusiasm. Cons Can't really think of anything at the moment. It's been a really great experience with a really great team and product. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Cloudbeds My research showed it was a superior product for my business. Review Source HB Henk B. Owner Hospitality Used the software for: 2+ years ### "Looks nice but buggy updates and non existant tech support" July 22, 2025 1.0 Basic functionality ok, but the rest......sucks. Every extra thing you want is an extra fee or even better an external party providing it with another fee.... Pros The onboarding is ok and in the beginning it looks realy nice. Until you start using it....Basic functionality is ok. Cons The customer support sounds really friendly but does absolutely nothing. As soon as a thing is more than a basic problem they do not know how to handle it, create a ticket and that ticket gets succed into a black hole of non existent technical support. Release introduce new problems that never get solved. Bugs in the software are marked as a wish and published on their online community where people can share their wishes for changes. I have never seen any of those request being picked up and translated into an update. Review Source VR Verified Reviewer Hotel Consultant Hospitality Used the software for: 2+ years ### "Versatile all in One PMS" September 29, 2021 5.0 The overall experience has been positive. I have been operating three small properties proven to be a great solution. Pros The versatility of Cloudbeds is very attractive. You are able to add useful modules such as revenue management and housekeeping. Cons It is a bit expensive when you start to add functionality. Some of the modules such as housekeeping and revenue management could be better. Alternatives considered [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/) Reason for choosing Cloudbeds The flexibility of used and its cloud-based nature. Numerous integration possibilities. Review Source Response from Cloudbeds April 25, 2022 Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is serving your business successfully with a centralized platform. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have! Shen L. Director Hospitality Used the software for: 6-12 months ### "Overall recommended but hope you can make some improvements " October 13, 2019 5.0 Pros the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful Cons the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us. Switched from [ABS](https://www.capterra.com/p/119017/ABS/) Old system did not migrate guest data and UX was unfriendly - also not cloud based Review Source NB Navraj B. Owner Hospitality Used the software for: 6-12 months ### "Garbage, look elsewhere..." March 11, 2025 1.0 Sales rep are not explicit liars, but are useless to ask questions. Onboarders are the only ones that know the product but your not allowed to talk to them after onboarding. Technical support is trash. Reports are useless. Company is junk. Pros Cleaner ui to read. Nothing else positive to say. Cons Garbage ui experience. Not setup to support basic steps of service for any hotel business. The worst reporting system I have every worked with. Over 50 reports that most cannot date range, give accurate information, and they display as double ledger instead of line items making it infuriating even for accountants. Technical support is non existent. Worked with about a dozen and only of them could actually help with issues. Won’t get a timely response, have to pay extra to get someone on the phone. I am in the process of transferring to a different company. These guys are absolute garbage. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Cloudbeds Monthly contract and easier user interface to read. Review Source Response from Cloudbeds March 18, 2025 Hi Navraj, Thank you for taking the time to share your feedback. Our Support Team has reached out to you directly. AK Axel K. General Manager Hospitality Used the software for: I used a free trial ### "Great software, awful service" April 2, 2025 2.0 We tried to evaluate Cloudbeds three times. We were interested because it's feature rich. However, each time we were met with a sales person that was so awful that we were unable to sign up. Basically, they use dirty sales tactics, telling us we had to sign up that day or else the price would go up by 30%. Pros We got a chance to evaluate Cloudbeds and it looked like it was feature rich. Cons Unfortunately we got nowhere with Cloudbeds due to their awful sales team. They are rude and condescending. Since sales is very much the face of the company we decided to go elsewhere. I don't recommend doing business with this company. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Resnexus has too many bugs and had poor customer service. Review Source Response from Cloudbeds May 7, 2025 Hi Axel, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. RM Reece M. Manager Real Estate Used the software for: Less than 6 months ### "Terrible company " February 28, 2025 1.0 1/20 I’d rate them lower if it was possible Pros I didn’t like Cloudbeds service at all They lied on several occasions to get my business and after I asked to cancel my first week in (when they doubled the price I agreed to) they refused to refund me Cons Terrible service. \[sensitive content hidden\] refused to honour my requests Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) They lied and said they were better and cheaper Review Source Response from Cloudbeds March 10, 2025 Thank you for taking the time to share your feedback. A member of our leadership team has reached out to you directly JD Julieann D. Director Hospitality Used the software for: 2+ years ### "Disgusting customer service " May 25, 2023 3.0 For 3 years I have persevered 😣 now I am done and do not recommend Pros The original sales rep in 2020 \[sensitive content hidden\] was amazing. So supportive, happy to help and fix any problems. Once he left you couldn't get any help in Australia Cons The customer service support team is a joke. There is no support and defiantly don't try and add two separate properties to one account Alternatives considered [RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Cloudbeds Because the sales rep was amazingly supportive in 2020. Since left the company. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Let's hope they offer support to their customers Review Source Response from Cloudbeds May 26, 2023 Hi Julieann, Thank you for taking the time to share your feedback. Someone from our leadership team will contact you to speak with you. Cloudbeds NS Nicole S. Hospitality Director Hospitality Used the software for: 2+ years ### "Streamlining Operations with Cloudbeds" March 19, 2026 5.0 Excellent platform! Great UI, support, booking, and guest connect. Recommend for business growth et Pros Overall, I find Cloudbeds to be an excellent tool. The user interface is highly appealing and very user-friendly. I also appreciate that customer support is always available, and it's easy to find answers to questions. The booking management is great, and I particularly like the "Whistle for CB" feature, which keeps me and my guests connected at all times. Lastly, the variety of channels offered through the channel connection is a major benefit. Cons One key area for improvement I'd love to see is the reporting functionality. I need to be able to run reports with a more itemized and detailed view to better manage our operations. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Cloudbeds Good reputation, good customer support.. Review Source LS Lara S. Owner Hospitality Used the software for: 2+ years ### "Great reservation system for a small hotel" March 25, 2021 5.0 Overall, I've had a really good experience with Cloudbeds and am happy that this is the company we chose when picking a reservation system. There are lots of different options out there, and some of them were less expensive, but Cloudbeds turned out to be worth a little higher price. It's overall a really good software platform, and their amazing customer service and constant improvements makes it a really good value. I highly recommend them! Pros Cloudbeds works really well at organizing all of our reservations from different sources. It has a user friendly customer facing platform, and the platform we use is nice too. They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service. Really. I don't know that I've ever experienced such good customer service from a software company. Anytime I've had a problem or question, I've gotten help right away. They seem to really care about me and my business, even though we're small. They always follow up to make sure my issue is resolved and their agents have gone out of their way to help me on more than one occasion. Also, they've recently partnered with Google to put their customers' pricing and direct booking information at the top of hotel searches! I'm very happy about this as I think it will make a big impact on driving direct bookings for us. To me this shows that they are looking out for us as their customers. Cons There are a few clunky aspects to the software that could be improved. Setting up new base rates takes some time as you have to do it individually for each room type. Hopefully they'll find a way to improve that in the future. I've had a hard time setting up the system to automatically send a receipt to guests after they've checked out too. I'd also love it if our guests could choose add-ons when they book like adding a pet fee. It would be great if they could make this work with all of the different OTAs too, so that it's easier to collect a pet fee. Right now I have to manually go in and add this, which means the guest doesn't see their actual room price until they have checked in. Alternatives considered [ReservationKey](https://www.capterra.com/p/130362/ReservationKey/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Cloudbeds I felt the overall platform was more professional and I was impressed by the customer service during our initial meetings. The price was competitive and their product seemed to be a good investment. Review Source Response from Cloudbeds April 19, 2022 We are more than delighted to hear that you have made the correct choice with choosing Cloudbeds. We are proud to be able to provide you with a centralized system with the capability to dramatically increase your property operational efficiency. It has always been our main goal to provide you with a system so easy to use, that it can save you hours of work daily. Our support team is also very proud to hear how you have been well taken care of. And our partnership with Google also will increase your property exposure to a higher level and we love to utilize such a great platform in favor of our clients' businesses. About the suggestions, we will take a look and forward these messages to our team responsible so they can take further action. Meanwhile, please send a message to our team at support@cloudbeds.com if you need any other assistance. JL Jessica L. General Manager Hospitality Used the software for: 2+ years ### "Great All in One Solution - PMS + Channel Manager + Booking Engine" October 21, 2019 5.0 Overall we are very happy with Cloudbeds. It's a software you can trust. We were worried at the beginning since we were used working with local servers, but we are very happy about the decision we took to switch to a cloudbased system. Pros One of the biggest Pros is that we don't have to use any 3rd party software anymore. It all works perfectly together and we are happy that we don't have to switch between different solutions for our daily workflow. It gives us full control over the business and a great overview of our daily operations. Since we started with Cloudbeds we increased our direct bookings and our revenue. Great software which we totally recommend for others. Cons Not available in German language. We would love to work with a Mobile App. No Accounting integration - we have to export all the data and upload it into our accounting software. Alternatives considered [Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/)[Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Cloudbeds The 24/7 Support was important for us and the price was also a big factor. Cloudbeds offered us a flexible onboarding with a great subscription-based contract. We could have canceled any time without any implementation fees, which made our decision to try the product and stay with it after 2 years easier. We don't regret it - we love it. Review Source Response from Cloudbeds April 22, 2022 Thank you for taking the time to write us this review. We are delighted to hear how Cloudbeds can improve your sales and also promote efficiency in your workplace. We are also glad that you took the time to give the recognition to our teammates in support. We also not long ago launched our system in German, French, and Italian and I am sure you will love it! BG Baris G. Hotel Manager Hospitality Used the software for: 6-12 months ### " Easy to use PMS with great booking channel manager" November 21, 2020 5.0 Cloudbeds is a great solution for us to provide multiple booking channel management with its multiple language and multiple currency integrations however still needs improvement in terms of number of languages and currencies it supports and integration with physical pos which leads to slow operations like in our case. Pros Really saves our time with its automised multiple booking channel management system especially its automatic rate management helps us to optimize our revenue by providing the optimal price for rooms over time. Offers a great number of booking channels, expecially integration with Expedia is really beneficial for us. Other great aspect of Cloudbeds is it is really easy to train the staff to start using it. Cons Acomos doe not have integration with the physical pos that we are using which costs us time in operations to manually input the credit card details. Additional languages and more multiple currency integration would be beneficial for the hotels which operate multi-national staff like us. Alternatives considered [Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/) Reason for choosing Cloudbeds Cloudbeds provides the greatest number of different OTAs integration, it supports much more number of multiple languages and multiple currencies. These factors are important for us and made CloudBeds a superior alternative in our desicion making process. Review Source Response from Cloudbeds November 25, 2020 Thank you for this review! We are glad to be partners with your property. As we continue to advance our software solution, keep your ideas and feedback coming. Cheers! AV Alfredo V. Revenue Manager Hospitality Used the software for: 1-2 years ### "The comfort of a hotel and the adventure of a camping" October 24, 2019 5.0 We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it. This software is getting better every month! Pros Easy onboarding. Simple to train our staff and new team members. Great connectivity with channels. 27/7 Support Cons We would love to see more integrations in the future. A mobile App would be amazing. Alternatives considered [Campground Master](https://www.capterra.com/p/33941/Campground-Master/)[Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/)[Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Cloudbeds Our decision making factor was the Sales Manager - he didn't try to sell software - he took us by the hand and showed us how to grow and gain trust with an amazing software with people behind that work to create an impact. We felt very attached to the Cloudbeds Family and their mission. And here we are after one year of successfully growing together. We totally love it. Switched from [Octorate](https://www.capterra.com/p/168722/Octorate/) Unstable connection - overbookings. Not really good support. User interface was not newbie-friendly. Review Source Response from Cloudbeds April 22, 2022 Thank you for taking the time to leave this amazing review, we are delighted to hear that our product and support efforts are meeting your needs. At the same time, we appreciate your kind words about our sales staff - it brings us joy and motivates us to continuously improve our system and provide the best experience you can have! Regarding your suggestion on the mobile app, you can access the system through your mobile's built-in browser. Nevertheless, we are also developing a mobile app so you can access our system easily and tailored to your phone. Please do let our team at support@cloudbeds.com know if you need any other assistance. NW Nardya W. Director Hospitality Used the software for: 1-2 years ### "Help in Unprecedented Times" May 5, 2021 5.0 Cloudbeds has been a great addition to our business, unfortunately we joined at the beginning of January 2020 so were only able to optimise the usage in the first 3 months, however the support that has been extended to us during the Covid Pandemic has been exceptional. Unfortunately our business has suffered terribly with a drop from 80% occupancy to barely 5% but Cloudbeds has been active with their training support and relief support. It is refreshing in this age of technology that customer service actually calls to speak to you. We really look forward to a continued relationship and a return to travel and more business in the future! Pros I like the easy calendar use. Setting up promotions, loading rates, online training information Cons I would like to see improved graphics for the direct booking site, to really show off Promotions or Special offers. Reason for choosing Cloudbeds Great Customer onboarding team, functions were more suitable for a smaller business, easy to follow online information, software interface was easier to navigate. Customer Service response is excellent and speedy. Switched from [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Poor Customer Service . Software was not suitable for a small business. Review Source Response from Cloudbeds April 19, 2022 Thank you for your trust in Cloudbeds and for writing us such a nice review; we truly appreciate your feedback and that you are enjoying some of the core features. Regarding our booking engine, it is fully customizable through open HTML coding and we have some resources in our knowledge base that can help you re-design it into a suitable theme of your liking. Please reach out to us via support@cloudbeds.com and we will be more than happy to help you. VR Verified Reviewer managing partner Graphic Design Used the software for: 2+ years ### "manager " November 8, 2023 2.0 They have an excellent sales team whom really oversold us on their service. Careful. Nice support team as well (if/when you can reach them) but very limited support hours, often hard to reach. Moreover, they have a lot of hidden fees (specifically for credit card processing) that make them a lot more expensive than we initially anticipated when signing up. Pros They have a turnkey solution, although many other PMS providers have it as well. Cons By far the biggest issues relate to very poor service. When you eventually reach a support person they are very nice but its so hard to reach anyone when you actually need help. Let me put it this way, we've used Cloudbeds for over two years and have spent the last three days trying to get help from Cloudbeds in merely identifying which report to use, and which line item to use to determine total gross revenue. A seemingly rudimentary question which takes hours of being on hold, finally reaching a junior rep who points us to room revenue (which is not total revenue), another points us to total payments, another points us to total debits, all of which have worked for the company for under 5 months. So when asked to respectfully transfer us to someone senior or experienced with cloudbeds we spend 25 minutes on hold only to be told that nobody is available. Its just so frustrating when trying to run 4 businesses and we can't even get a straight answer on our "total revenue" for a basic PL report we are trying to produce but have now spent 3 days trying to finish. Reason for choosing Cloudbeds They had a very responsive sales rep; offered a turnkey solution at what at the time seemed like a compelling monthly cost...but I did not account for the very expensive credit card processing fees or lack of customer support. Review Source Response from Cloudbeds November 21, 2023 Hi, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. SW Stephen W. Owner Hospitality Used the software for: Less than 6 months ### "CloudBeds is the BEST!!! Hands Down!" May 12, 2022 5.0 Excellent! Pros What I like the most is that CloudBeds keeps me in control. You see, they offer the "back-end" features like the ability of my website to now take payments, and let customers pick dates and make reservations. But, unlike other sites, you STILL maintain complete control over who you decide to let come and stay in your property. When I was using the other site, I was being forced to take certain people and being pressured to not address issues when they arose. It made me feel like I was being pressured. With CloudBeds, they don't send you customers. Customers find you and you decide. Cons Nothing. There is nothing to complain about. It's great! Review Source Response from Cloudbeds May 21, 2022 Thank you for such an awesome review, Stephen, and for sharing your feedback regarding your experience with Cloudbeds! We are thrilled to hear that your property is benefitting from our core system features. We will continue to work hard to meet your expectations and we understand how important it is to be in full control of your inventory and manage your guests with ease. Please don't hesitate to share any additional feedback with us via support@cloudbeds.com. RA Roger A. Owner Hospitality Used the software for: Less than 6 months ### "Cloudbeds not Ready for Prime Time" March 21, 2023 2.0 Our experience was very poor. Their implementation team was weak. The transition was not organized well and their support was poor. Pros On the surface their reports look modern, but when actually using their reporting it is limited. Cons I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was a Reason for choosing Cloudbeds We thought their reporting and ease of use was good. Until we actually started using it. Review Source Response from Cloudbeds March 23, 2023 Hi Roger, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds MN Mahesh N. Owner Hospitality Used the software for: 2+ years ### "Best Channel Management." August 8, 2022 5.0 Very much easy like someone is standing with me every time to help.Move your hand but the brain part is automatically mobilized. You are using this software but you never feel strange about this software.Made well for all gorups of people. Pros Easy to use and user friendly.Any non trained person can use it.It is so much like the easy calendar where we can view and manage the rooms for the guest simply by dragging it out.And mostly pricing the rooms are very much easier.Overall this software is made for professional or unprofessional personality as well.Try it and you will find it the best for use with ease.The team member are very supportive in the sense of billing support,technical help and they are real human behind this software. Cons Like least in this thing means there are no any software better than this software for hotel management. Review Source Response from Cloudbeds September 12, 2022 Thank you for taking the time and writing us such an amazing review, Mahesh. We are truly pleased to serve you as our loyal customer and are thrilled to hear how much you have been benefitting from the system and its impact on your business. Cheers to more reservations and happier guests! AM Alejandra M. Hotel Manager Hospitality Used the software for: 1-2 years ### "The best software in the market!" June 24, 2022 5.0 The problem that it resolve us was connecting to all the platforms and be able to compete with other hotels. Also making our guests book more easy, quick and safe. Pros What we like the most about this software is how easy is to use and learn, how it has never failed us and out guests, and how easy was to connect it to all of the channels, which increased our sales. Cons The software can improve their mobile site and the currency transactions. Reason for choosing Cloudbeds The clean design of the software. Review Source Response from Cloudbeds July 16, 2022 Thank you for sharing your review with us, Alejandro. We are grateful that you're finding our system and its core features effective for your business. We understand the importance of a dedicated mobile app that is unavailable at the moment. We will keep you posted once we have any news. JG Jennifer G. CFO Hospitality Used the software for: 2+ years ### "Thieves " August 31, 2023 1.0 Pros They are not reputable and allow others to transfer your account with authorizing Cons THIEVES, they allowed someone to transfer my account without my approval and authorization. STATING THEY HAD "documents" THERE ARE NO DOCUMENTS, NO APPROVAL, NO AUTHORIZATION, they have gone against their own company policies. The person they transferred my account stole this and CLOUDBEDS ALLOWED it. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Cloudbeds Referrals Review Source AA Andrea A. CEO/Owner Hospitality Used the software for: 2+ years ### "Used Cloudbeds for 4 years, so HAPPY to have finally found a much better product" April 19, 2022 3.0 Overall I have not been happy with Cloudbeds, and in fact have recently switched. In addition to the problems with user interface, slow/unresponsive customer service, extremely poor reporting, and calendar/channel management never really working, when I went to cancel it, they REQUIRE a meeting in order to cancel, or they will just continue to charge you. I've never heard of anything like this. Our new HMS is SO much easier to use, and their customer support is a thousand times better. Not to mention how much better their booking engine looks and works. Pros I chose Cloudbeds because they integrated with \[SENSITIVE CONTENT\] and had a calendar that should have worked across all the channels. Cons Not only did the calendar not really work across the channels, but the software itself was ridiculously difficult to use. Extremely poor user interface. We required "help" with absolutely anything that was outside of perfectly typical (which was often), and would have to submit a ticket and wait (sometimes for days) to get that help. Review Source Response from Cloudbeds April 23, 2022 Thank you so much for taking the time to leave us this review, we appreciate your feedback and regret to hear that you did not have the best experience with us. We will continue to work hard and understand our community's needs even better. If you would like to discuss this matter in further detail, please feel free to reach out via support@cloudbeds.com and reference this review. We would be glad to understand the situation further. KE Kira E. Executive Assistant Hospitality Used the software for: 1-2 years ### "Great Choice for Independent Hotelier" November 30, 2023 4.0 Overall, we are very happy with our choice in using Cloudbeds. It works very well for a hotel of our size. Pros Cloudbeds is an all in one system which makes running the day to day operations easy. I love the online program so that I can check on items and make reservations from our main corporate office. It helps to streamline as I am not at the hotel everyday. They are always creating new features and working on improvements which is great. Cons The program can be daunting to use as there are many ways to complete items. I also do not love the way their cancelled reservations work as I would love to see them zeroed out in an easier way. Review Source Response from Cloudbeds December 5, 2023 Hi Kira, Thank you for taking the time to share your feedback about Cloudbeds system, operations and features. We appreciate it! Regarding our cancelled reservations, would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Pedro A. Co-founder Hospitality Used the software for: Less than 6 months ### "Great sales peach, but not for a property management company" May 16, 2022 3.0 A total waste of time. The only useful time was to actually review this company and help future clients to avoid Cloudbeds at all costs. Pros It´s very intuitive and has a lot of functionalities. Cons Do not, I repeat, do not go for Cloudbeds if you are a property management company. They will try to convince you that they have all of the common day to day utilities of a channel manager/PMS. Unlike any other channel manager, the connection with booking is quite easy and done in a few minutes. For Cloudbeds, I basically needed to create a different booking account for each listing which is outrageous to say the least! I Have worked with 3 different platforms and probably had over 40 video calls with channel managers/PMS in the past and this was by far the worst experience I have had so far. Plus, I have paid for the onboarding and have not been entitled to any partial refund after finding out about hidden information given by the sales team. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Review Source Response from Cloudbeds May 19, 2022 We are truly sorry to hear that you did not have the best experience as a management company concerning your listings with the channel manager. Customer satisfaction will always be our top priority, and we would appreciate the opportunity to connect with you to better understand this matter. Please feel free to reach out to us via support@cloudbeds.com referencing this review and we will do our best to address the issues. YT Yoselin T. Recepcionist Hospitality Used the software for: 2+ years ### "Incredible software for the world of hotel reservations." June 24, 2022 5.0 Using the CloudBeds system, it allows to have a better control of the reservations made in the establishment. Having a dashboard view of arrivals as well as your occupancy percentage allows you to make the right decisions when it comes to making modifications with our guests. The colors used by the program are friendly to the eye, this is highly recommended for a person working an 8 hour shift in the reservations area as they are not difficult to read. The convenience of having a software like this, is to be able to link it with your Poster software, which makes the guest accounts accurate, allows control and a better summary of stay for our customers, Translated with www.DeepL.com/Translator (free version) Pros The best software we have found has worked for the organization of our reservations. Regardless of the fact that its operation is almost intuitive, it is very easy to learn how to use. Its colors and calendar layout allow the user to have a better visibility of the available rooms and thus avoid overbooking. Cons The only thing I don't like is that it is not compatible with older versions of ios and android. Reason for choosing Cloudbeds Cloudbeds was our first choice Review Source Response from Cloudbeds July 16, 2022 Thank you for sharing your amazing feedback with us, Yoselin. We are thrilled to hear that you're finding our system productive and useful for the business. You can run Cloudbeds on any mobile device using native browsers. If you require any assistance please feel free to reach out via support@cloudbeds.com. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.