# Cloudbeds Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cloudbeds the right Channel Management solution for you? Explore 340 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158839/Cloudbeds/reviews --- Cloudbeds 4.3 (340) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Cloudbeds Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews EH Eric H OwnerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “It's been a powerful tool for our team to scale from one property to four properties.“ March 30, 2026 JR Jeanette R ProprietorHospitality, Self-employedUsed the software for: 6-12 months. “Their reports are unable to accurately show commission payments…citing 890% commission rather than the actual percentage that is being take …making entire categories unusable .“ February 13, 2026 OP Olga P Hotel ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “It provides all the necessary tools to manage hotel operations effectively.“ April 9, 2026 TM Tori M Owner OperatorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “After the monthly subscription fees, add on’s and payment processing, it is a significant monthly expense to our small hotel.“ April 9, 2026 TM Tori M Owner OperatorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I love that they’re always rolling out new products and features that keep up to date with the trends and newest technologies.“ April 9, 2026 JR Jeanette R ProprietorHospitality, Self-employedUsed the software for: 6-12 months. “The reporting system has may flaws and some reports are completely unable to be read by accountants because they are completely wrong.“ February 13, 2026 Louie B Owner - OperatorHospitality, Self-employedUsed the software for: 6-12 months. “During Covid, Cloudbeds showed up in a big way, and gave me grace in regards too the financial burden during a very difficult season.“ August 1, 2025 OP Olga P Hotel ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “In the hospitality industry, where time is critical, delays can directly impact operations and guest experience.“ April 9, 2026 ## Showing most helpful reviews Showing 1-25 of 340 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shen L. Director Hospitality Used the software for: 6-12 months ### "Overall recommended but hope you can make some improvements " October 13, 2019 5.0 Pros the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful Cons the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us. Switched from [ABS](https://www.capterra.com/p/119017/ABS/) Old system did not migrate guest data and UX was unfriendly - also not cloud based Review Source LG Larry G. Operations Manager Hospitality Used the software for: 1-2 years ### "Choosing Cloudbeds as the HMS to migrate from our old HMS" June 27, 2022 4.0 I think i have already given that in my first feedback. Pros First of all, it was a pleasant experience to engage with the first line officers from cloudbeds, IE the sales staff. The meeting was useful and concise. Most of my relevant concerns were handled. Those that weren't were handled by the appropriate technical colleague. The migration was smooth although anyone who intents to perform all the data migration should get ready for a lot of work as the data might not be imported accurately albeit its not a major concern. The part that i was most impressed with Cloudbeds would be the dashboard and the calender. From these 2 functions its easy to have a clear view of the check ins, out, as well as the occupancy. Of course there are more sub functions equally useful from the calender. Another equally cool feature i'd have to say is the integration with a large pool of vendors to expand the basic HMS and cater it specifically to each hotel's operation. For us, we integrated Cloudbeds with Assa Abloy's NFC enabled door lock, a Mobile Check in aplication which allows our guests to check in wthout accessing our front desk. This frees up our front desk staff and they have time to perform other tasks! Guest can safely access their room with their mobile device. Cons Like any software or application, there are always ways and functions to improve. I was rather disappointed after we have rolled out LIVE with Cloudbeds only to discover that the functions of its REPORTS ( this also include guests folios) are not as comprehensive or flexible as we initially thought. There were also a couple of times when all our front desk terminals were not accesible and was later confirmed by Cloudbeds support personnel that they had some technical issues and needed some time to rectify the situation. (Fortunately it took less than 3 hours). And to be fair, since we've gone LIVE with Cloudbeds, it happened only twice. The other issue is the lag, sometime my staff will complain to me that it can take more than 2-3 mins to load a page. Alternatives considered [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Reason for choosing Cloudbeds Most of the products nowadays are cloud enabled and has similar functions, For me to decide on Cloudbeds, the key issues are definitely its cost competitiveness, scalability, expandability as well as the friendly support helpddesk! Review Source Response from Cloudbeds July 13, 2022 Thank you for sharing such a fantastic review, Larry. We have thoroughly enjoyed reading your comments and are thrilled by the positive feedback - this shows that we are able to meet expectations and are happy to continuously serve our loyal customers. Your voice and opinion matter most and we appreciate receiving your views of the system and experience so far, which helps us understand what we are doing right while finding the areas for improvement. In addition to that, we're happy that our support efforts have met expectations which we value significantly among several other things. Cheers to more reservations and happier guests! HB Henk B. Owner Hospitality Used the software for: 2+ years ### "Looks nice but buggy updates and non existant tech support" July 22, 2025 1.0 Basic functionality ok, but the rest......sucks. Every extra thing you want is an extra fee or even better an external party providing it with another fee.... Pros The onboarding is ok and in the beginning it looks realy nice. Until you start using it....Basic functionality is ok. Cons The customer support sounds really friendly but does absolutely nothing. As soon as a thing is more than a basic problem they do not know how to handle it, create a ticket and that ticket gets succed into a black hole of non existent technical support. Release introduce new problems that never get solved. Bugs in the software are marked as a wish and published on their online community where people can share their wishes for changes. I have never seen any of those request being picked up and translated into an update. Review Source CH Carl H. Owner Hospitality Used the software for: 2+ years ### "Cloudbeds, easy to use, very functional." June 4, 2022 5.0 My hostel is listed with several reservation agencies, every time there is a reservation, I need to go to all of the other agencies and close that room. It is very time consuming and cumbersome, however, if I don't I risk overbooking a room. With cloudbeds the process is automatic and instant (within a minute). Pros It took me less than 5 minutes to teach my employee everything they need to be efficient in the program. It is extremely easy to switch languages depending on who the user is. It is organized in a thoughtful way. Creating reservations form, for example, can be accessed from various screens. Cons There are some areas where I would like to be able to set my own default. For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations. I would like that to be the default filter. I cannot set it as default. There are other similar filters. Alternatives considered [Profitroom](https://www.capterra.com/p/181628/Profitroom-Booking-Engine/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Cloudbeds I have a small hostel. Cloudbeds is good for the small hostel and can be scaled for larger hotels. The price is also scaled. It was an overall price and ease of the functions I am interested in. Review Source Response from Cloudbeds June 15, 2022 Thank you for sending us an amazing review. We are happy to hear that the core features and functionality of our system are serving its purpose - which was our main goal when delivering an industry-standard product focused on the customer needs. With regards to the feedback, would you be able to let us know more via https://ideas.cloudbeds.com/ideas/new? Our product team monitors this page and your input is always appreciated. OF Oriana F. Manager Hospitality Used the software for: 2+ years ### "We have become loyal clients" May 25, 2022 5.0 I installed cloudbeds to be able to curb overbooking and it has served me very well. We had a manager that tried to change to another system and it was a disaster. I still dont understand why he tried to change. Pros Its very easy to use and implement and I am able to access it from my phone, so I can work from literally anywhere. The game changer for me is the customer support which is always very very fast with well trained staff. Cons I am not able to tell quickly when looking at the calender which days are bank holidays. There should be a way to make those days a different colour. Also I wish there was more history on the blockage of dates (such as when the blocking was done). Reason for choosing Cloudbeds Price an customer service. Switched from [Omnibees](https://www.capterra.com/p/152803/Omnibees/) The other system did not work properly, caused overbooking, was very expensive and their customer assistance was awful Review Source Response from Cloudbeds June 6, 2022 Thank you for giving us such a fantastic review, we truly appreciate your comment and feedback. Cloudbeds system was built based on the industry demand which is made possible by customers like you - we look forward to providing you with the best service for many years to come. With regards to the suggestion, our product team is aware of the improvements that can be made to the calendar page, once we have future updates we will be sure to bring good news! AK Axel K. General Manager Hospitality Used the software for: I used a free trial ### "Great software, awful service" April 2, 2025 2.0 We tried to evaluate Cloudbeds three times. We were interested because it's feature rich. However, each time we were met with a sales person that was so awful that we were unable to sign up. Basically, they use dirty sales tactics, telling us we had to sign up that day or else the price would go up by 30%. Pros We got a chance to evaluate Cloudbeds and it looked like it was feature rich. Cons Unfortunately we got nowhere with Cloudbeds due to their awful sales team. They are rude and condescending. Since sales is very much the face of the company we decided to go elsewhere. I don't recommend doing business with this company. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Resnexus has too many bugs and had poor customer service. Review Source Response from Cloudbeds May 7, 2025 Hi Axel, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. RM Reece M. Manager Real Estate Used the software for: Less than 6 months ### "Terrible company " February 28, 2025 1.0 1/20 I’d rate them lower if it was possible Pros I didn’t like Cloudbeds service at all They lied on several occasions to get my business and after I asked to cancel my first week in (when they doubled the price I agreed to) they refused to refund me Cons Terrible service. \[sensitive content hidden\] refused to honour my requests Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) They lied and said they were better and cheaper Review Source Response from Cloudbeds March 10, 2025 Thank you for taking the time to share your feedback. A member of our leadership team has reached out to you directly JD Julieann D. Director Hospitality Used the software for: 2+ years ### "Disgusting customer service " May 25, 2023 3.0 For 3 years I have persevered 😣 now I am done and do not recommend Pros The original sales rep in 2020 \[sensitive content hidden\] was amazing. So supportive, happy to help and fix any problems. Once he left you couldn't get any help in Australia Cons The customer service support team is a joke. There is no support and defiantly don't try and add two separate properties to one account Alternatives considered [RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Cloudbeds Because the sales rep was amazingly supportive in 2020. Since left the company. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Let's hope they offer support to their customers Review Source Response from Cloudbeds May 26, 2023 Hi Julieann, Thank you for taking the time to share your feedback. Someone from our leadership team will contact you to speak with you. Cloudbeds KN Karin N. Owner Hospitality Used the software for: 1-2 years ### "Customer Service " March 15, 2024 3.0 Looking for a new program ! I use to love the program but they have cut back on help I think and now you cant get help very easy . You have to wait forever. Not what it use to be! Pros Customer service was great when I signed up and it was great for about a year. Cons You can't get help. When you do the live chats they just keep taking you in circles. Sending you links to go to . I cant even get into my cloudbeds now and am just waiting on someone to respond through a email . Such a panic feeling and I have customers waiting to book and can't get in the system to book or see whats available . Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Cloudbeds Sounded better at the time. Pricing was the same and I liked who I was working with and he had told me he would be the go to guy when I needed something . I heard from him for about 4 months into it then he disapeared. Review Source Response from Cloudbeds April 2, 2024 Hi Karin N, Thank you for taking the time to share your feedback. Someone from our leadership team has reached out to you to discuss this more. Cloudbeds VR Verified Reviewer Hotel Consultant Hospitality Used the software for: 2+ years ### "Versatile all in One PMS" September 29, 2021 5.0 The overall experience has been positive. I have been operating three small properties proven to be a great solution. Pros The versatility of Cloudbeds is very attractive. You are able to add useful modules such as revenue management and housekeeping. Cons It is a bit expensive when you start to add functionality. Some of the modules such as housekeeping and revenue management could be better. Alternatives considered [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/) Reason for choosing Cloudbeds The flexibility of used and its cloud-based nature. Numerous integration possibilities. Review Source Response from Cloudbeds April 25, 2022 Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is serving your business successfully with a centralized platform. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have! HE Henrico E. Director Hospitality Used the software for: 2+ years ### "Embraces the diversity in the field and the guiding principles" May 10, 2024 5.0 Championing sustainability in the industry. Cloudbeds gives the most comprehensive insight into the structure and functioning of this industry. Pros There is a sense of leadership and responsibility found in Cloudbeds. It has for a long time served as an umbrella in my hospitality management journey. Chiefly, Cloudbeds optimize business performance through its daily assistance in operations. It is also easy to deal with customer complaints and inquiries. Cons I had issues with bookings. It was slow to load new entries which affected our schedule. The issue was attended by the support team. Review Source Response from Cloudbeds May 16, 2024 Hi Henrico, Thank you for taking the time to share your feedback about Cloudbeds management, and customer inquiries/complaints. We appreciate it! CS Caroline S. Channels Manager Hospitality Used the software for: 1-2 years ### "Very Good" April 23, 2022 5.0 For small properties it is a really good system, very complete and with many resources that will help to manage and achieve awesome results, due to a variety of tools and options of revenue and marketing strategies. Pros If you look for an efficient and Complete PMS, and you have a small property, this is a really good system. It is very easy to use and to implement, and there are very tools for management of sales, channels and rates that really makes difference. Cons The problem with the accuracy of inventory when you add or remove a room really impact the reports and overall management of the properties, and if this volatility is a reality, it will cause problems. Review Source Response from Cloudbeds May 14, 2022 Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is helping you run your property with a centralized platform and that our core features are meeting expectations. Regarding the concern about adding and removing room types, would you be able to let us know more via support@cloudbeds.com so that our team can better understand and assist you? SP Shamita P. Director of Sales Hospitality Used the software for: 1-2 years ### "Highly recommended product! " June 28, 2022 5.0 Cloudbeds have allowed for better and more accurate Inventory management, cost saving, better and more efficient time and resource management as most manual functions can be managed and information available in Cloudbeds. Pros The team and information on Cloudbeds University is very resourceful. The follow up is impeccable. Very proactive support. It offers a one stop shop for your visibility through the website service, right through to the booking process. It has allowed for efficiency of resources through the ease of implementation and usage. It is very competitively priced and you truly get beyond value for money. Furthermore, there is constant updates and evolution with new features and thus opportunities, adding worth to the business without necessarily costing more to the client. Cons Would be great if a basic form of registration card could be available for the basic package. Reason for choosing Cloudbeds Cloudbeds was better presented. The Demo was very informative, clear and comprehensive. The contact with the team / customer support was fantastic and really put my mind at ease about Cloudbeds being the right long term partner. Review Source Response from Cloudbeds July 13, 2022 Thank you for sharing such a lovely review, Shamita. We have thoroughly enjoyed reading your comments and are overwhelmed by the positive feedback - this shows that we are able to meet expectations and are happy to continuously serve our loyal customers. Your voice and opinion matter most and we appreciate receiving your positive words which help us understand what we are doing right and push us to reach higher limits. Cheers to more reservations and happier guests! MN Mahesh N. Owner Hospitality Used the software for: 2+ years ### "Best Channel Management." August 8, 2022 5.0 Very much easy like someone is standing with me every time to help.Move your hand but the brain part is automatically mobilized. You are using this software but you never feel strange about this software.Made well for all gorups of people. Pros Easy to use and user friendly.Any non trained person can use it.It is so much like the easy calendar where we can view and manage the rooms for the guest simply by dragging it out.And mostly pricing the rooms are very much easier.Overall this software is made for professional or unprofessional personality as well.Try it and you will find it the best for use with ease.The team member are very supportive in the sense of billing support,technical help and they are real human behind this software. Cons Like least in this thing means there are no any software better than this software for hotel management. Review Source Response from Cloudbeds September 12, 2022 Thank you for taking the time and writing us such an amazing review, Mahesh. We are truly pleased to serve you as our loyal customer and are thrilled to hear how much you have been benefitting from the system and its impact on your business. Cheers to more reservations and happier guests! PB Pawel B. Director Hospitality Used the software for: 6-12 months ### "Best Software to manage your property in hospitality." May 11, 2022 5.0 Pros Our property was using 3 other PMS which were quite highly rated on the market. CloudBeds is the best PMS solution we came across. Customer Service we rate at 15/10. It's functionality - it can do everything your property might require. If are you a small AirBnB owner or managing a big property this is the the best software you can get. Individual approach to the customer and flexibility in everything is something that stands out compared to their competitors. We recommend CloudBeds to everyone in the hospitality market. You will never want to change your PMS. Thank you CloudBeds. Cons Nothing to dislike. Everything is perfect. Reason for choosing Cloudbeds Best solution for hotelliers. Switched from [eZee Absolute](https://www.capterra.com/p/135751/eZee-Absolute/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) bad customer service Review Source Response from Cloudbeds May 13, 2022 Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your feedback and are thrilled to hear how much you value Cloudbeds and that our support efforts meet your expectations. We look forward to providing you with the best service for many more years to come. Cheers to more reservations and happier guests! cB charles B. Pres Hospitality Used the software for: 2+ years ### "Pres" July 6, 2023 3.0 I spent a lot of time describing and trying to fix problems Pros The system is easy to use. Consistently adding new features like Whistle and price point. Cons Took me a year of complaining for them to fix group bookings. And I believe that there are glitches in the availability matrix that block some available inventory. I’ve had multiple complaints from guests who have tried to book but cannot. Unforgivable issue since this should be their primary function. We’re still is that I’ve never know unless a customer calls. Alternatives considered [Stay In Touch](https://www.capterra.com/p/182630/Stay-In-Touch/) Reason for choosing Cloudbeds Price Review Source Response from Cloudbeds July 10, 2023 Hi Charles, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds LC Luke C. Regional Director Hospitality Used the software for: 2+ years ### "Say goodbye to overbookings! Say hello to lots of features" May 11, 2022 5.0 Good software and a team that listens and cares about providing the best PMS. Period. Pros Great UI. Huge range of features and reporting. No over-bookings ever! Cons Booking Portal UI and customisability is simple. Integrations to CRM and Accounting software is still in progress. Reason for choosing Cloudbeds Word of mouth recommendation. Review Source Response from Cloudbeds May 21, 2022 Hi Luke, thank you so much for your kind words and for taking the time to leave us a fantastic review. We are happy to hear that you are enjoying the core features of our system which is creating value for your business. We thrive to continue proving the best service for our loyal customers for many years to come. GD Greg D. Owner Real Estate Used the software for: 1-2 years ### "Cloudbeds has gone downhill. I wouldn't recommend them. " July 7, 2023 2.0 Terrible. Looking for new options. Pros Multi channel integration options are pretty good. Cons Cloudbeds software is buggy especially when it comes to your property availability. Sometimes we'll notice days on your calendar that are blocked off for no reason. The customer support is the worst part about cloudbeds though. You can only message them through live chat or email and it's always painstakingly slow to get an answer to your questions. The software is not very user friendly so you will have a lot of questions about how to use it. Additionally, the checkout page on the website they build you is not end user friendly for customers. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Review Source Response from Cloudbeds July 17, 2023 Hi Greg, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. JT Jordin T. Manager Hospitality Used the software for: 2+ years ### "Cloudbeds is an essential tool for our business " March 30, 2022 5.0 overall cloudbeds has been great, the staff support and ease of use has been a very pleasant surprise. Pros The program is both easy to use and teach to employees. It takes all of the hard work and removes the pain that comes with accidental overbookings, something that has proven huge for our business especially when comparing to other businesses who do not use cloudbeds and have suffered because of it. Cons I would like more integrations with Point of Sale software programs Reason for choosing Cloudbeds a friend had used the program and spoke very highly of it Review Source Response from Cloudbeds April 23, 2022 Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are glad to hear that Cloudbeds is saving you time with a centralized platform, and our support efforts are meeting your expectations. We look forward to providing you with the best service for many more years to come. Cheers to more reservations and happier guests! AS Anna S. Revenue Manager Hospitality Used the software for: 1-2 years ### "Only suitable for very small businesses without revenue management goals" August 8, 2019 3.0 Very frustrating, frequent issues and glitches, would not recommend for fast paced environment as the system is not reliable. Pros Easy to use, some features like the search function where you can search for a name or any reservation number, both direct and 3rd party, are good. Perfect for a small B&B or guest house where you don't manage multiple rates and room types as this system cannot handle it. Definitely not suitable for hostels, even though they advertise this way - you will need to set up and manage each and every bed you have in the hostel separetly, no bulk set up possible. Cons Constant issues with performance, the system is often down for periods of time and always in the middle of the day when we have guests checking in and out. The support team are only vaguely knowledgeable in the system and will send you replies from a script rather than looking into the cases properly, they churn out auto-replies all the time. It's obvious they don't use the system and don't know it well. There is no revenue management functionality, you can only have 1 rate mapped to channels and they work on product level, not rate level - so you can't even close out a rate type, only the entire room type. No possibility of setting up any policies - you can only add text. No group functionality and no proper tax set-up. Reporting very poor, there are a total of 26 usable reports, of which only 6 pertain to revenue management and there's no pace report, which is a basic revenue report. No proper bulk update tool for rates, again, it works on product level so you can only do 1 room type at a time (unless you sell all your rooms at the same rate, which is unlikely). Review Source VR Verified Reviewer Founder Hospitality Used the software for: 1-2 years ### "Leading PMS globally " May 23, 2022 5.0 Very good so far Pros Integrations and flexibility Reliable software and great support team Cons pricing its a bit higher comparing with average alternatives in portugal. also itime access integration do not exist for door opening Alternatives considered [Host PMS](https://www.capterra.com/p/128032/Host-PMS/) Reason for choosing Cloudbeds Because of the company vision Review Source Response from Cloudbeds May 26, 2022 Thank you for your amazing review, we are thrilled to hear that the integrations and support efforts lead to a smooth journey with the Cloudbeds system. We look forward to continually improving the platform and our services, and we appreciate your feedback regarding pricing. If you would like to discuss this further, please don't hesitate to reach out to us via support@cloudbeds.com. JG Jehiel G. Owner Hospitality Used the software for: 2+ years ### "We are happy to use Cloudbeds" October 16, 2023 5.0 Pros Cloudbeds is one of the simplest and easiest to use systems to carry out the good organization and management of our reservations. We really like your team's commitment to help solve problems. We are definitely happy to have them as Support tool. Cons Sometimes its interface has some complications, but it is enough to contact the support area so they can help you solve it. Review Source Response from Cloudbeds October 18, 2023 Hi Jehiel, Thank you for taking the time to share your feedback about Cloudbeds platform, problem solving, and support tool. We appreciate it! MER Maria Eugenia R. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "highly recommended" June 29, 2022 5.0 Nice and human. Pros Is very intuitive and safe for the owners Cons All the features should be included. Should have an app for ios and android. Review Source Response from Cloudbeds July 6, 2022 Thank you for an amazing review, Maria. We are thrilled to hear that our system is creating positive values for your business. We are always listening to our customers and are aware of the usefulness of a dedicated mobile app. Once we have more updates on this matter, we will be sure to communicate with you! Cheers to more reservations and happier guests! Ana F. Owner Hospitality Used the software for: 2+ years ### "Great PMS" December 7, 2018 5.0 Pros This is a great property management system, Very complete with channel manager and booking engine. The channel manager is great, works perfectly. No problems with double bookings ever, after 2 years. The housekeeping module could be improved a lot. The value for money is excellent. Cons The channel manager could have more distribution channels, and they should be faster in creating new partnership. Review Source SP Shalinka P. Manager Hospitality Used the software for: 2+ years ### "Great Support " September 7, 2021 5.0 Pros As a customer for over 2 years, I have never been disappointed and here are a couple of reasons why. Customer support is efficient and understanding There are never any bugs or issues Easy to access on any device Easy to use it's easy to recommend. Cons It would be great if there was more room to customize rates and offers so as to link them to the website. apart from the Rack rates Review Source Response from Cloudbeds April 19, 2022 Thank you for your trust and support in Cloudbeds and for giving us such a nice review; we truly appreciate your comments and feedback. We look forward to working with you more in the future. In reference to your review, it is possible to create rate plans and packages that will be pushed to your website. If you wish to be assisted on how to get this done, please don't hesitate to write us an email at support@cloudbeds.com and we'll be more than glad to assist you. Cheers to more reservations and happier guests! Talk to a Capterra advisor for free and get results within 15 minutes.