# Page 13 | Cloudbeds Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Cloudbeds the right Channel Management solution for you? Explore 342 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158839/Cloudbeds/reviews --- Cloudbeds 4.3 (342) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 4th, 2026 # Page 13 - Reviews of Cloudbeds ## Showing most helpful reviews Showing 301-325 of 342 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH Siena H. Customer Journey Coordinator Hospitality Used the software for: Less than 6 months ### "Good" February 17, 2021 4.0 Pros That you can add code to customize your booking platform. Also, the customer service was very helpful and responsive. Cons There are a lot of features we desire for a booking platform that are unavailable with Cloudbeds software. Review Source Response from Cloudbeds April 19, 2022 Thank you for taking the time out to write us a review, we highly appreciate your feedback. We are happy to hear that you are enjoying our booking engine and support service. We are focused on improving our system so that it fits your needs even more, and for that, we would love to hear more of your ideas if you can kindly reach out to support@cloudbeds.com or leave details on our ideas board: https://ideas.cloudbeds.com/. VR Verified Reviewer Administrator Leisure, Travel & Tourism Used the software for: I used a free trial ### "Great experience overall" November 18, 2023 5.0 Pros Cloudbeds is not the cheapest PMS on the market, but it is one of the cleaner solutions from an UX perspective, and the support is top notch! You get what you pay for! Cons Nothing to complain about... it's a great PMS.. maybe the price? Review Source Response from Cloudbeds November 27, 2023 Hi, Thank you for taking the time to share your feedback about Cloudbeds PMS, solutions and support. We appreciate it! VR Verified Reviewer Principal Venture Capital & Private Equity Used the software for: 6-12 months ### "Amazing Software" October 12, 2018 5.0 Customer support was great! Pros I feel like it has all the features of the big guys and allows small hotels to compete on service Cons I had to remove my old software, but that was mostly just excel books and things Review Source ND Nidia D. Hotel Manager Hospitality Used the software for: 6-12 months ### "This is the one! " October 18, 2019 5.0 Pros It has everything I need. It’s easy to handle and very helpful. Customer service it’s the best, they always help you and teach new techniques to improve. Cons I actually like everything about cloudbeds Review Source TD TATENDA D. ENTEPRENUER Computer Software Used the software for: I used a free trial ### "Management of the software." March 25, 2021 5.0 Pros Easy to use for both beginners and professional users of the software. Customers are assisted at the front desk where they can get their keys for the rooms. Assists in inventory management to the organization through automatic checks. Helps in checking in and out of the guests. Cons Cannot work without the internet and power supply. System overload can cause malfunctioning. Requires a lot of maintenance to increase working performance. Review Source Response from Cloudbeds April 19, 2022 Thank you for the great review! We are delighted to hear how you were able to navigate around our system with ease. It has always been one of our main goals to craft a system that anyone & everyone can use easily. Our system also provides features which can help you improve your operational efficiency, daily. Although with the ease of technology, we are still very much dependent on power such as electricity, we can also prepare the reports every day in the morning to make sure the data is still accessible. If you need help, please reach out to our team at support@cloudbeds.com so we can share our best practices with you. MH Mike H. Marketing Director Hospitality Used the software for: 6-12 months ### "They streamlined the booking process on my website!" January 22, 2018 5.0 I regret not switching to Cloudbeds sooner. Pros Ease of integration - the Cloudbeds team helped get everything working with their software, and now it compliments my website. Cloudbeds helped increase my bookings! Cons Support requests took a little getting used to, but I LOVE how easy it is to communicate through email now that I understand the reasons behind their process. :) Review Source WC Wengsi C. Hostel Owner Hospitality Used the software for: Less than 6 months ### "Great software that solved our greatest issue!" October 9, 2019 5.0 Overall, our experience with Cloudbeds has been great. Customer service is great and there is always someone to respond. The set up was easy and it has really solved some of the greatest challenges we were facing. We'd highly recommend it to similar businesses. Pros Cloudbeds has allowed us to expand our reach on multiple platforms and welcome more guests to our new hostel. It was a real game changer for us! Cons Some additional features would be great - being able to set a booking window or to drag and scroll the calendar left to right. A mobile app would also be a huge plus. Review Source NS Nando S. General Manager Hospitality Used the software for: 1-2 years ### "Feedback " October 12, 2019 4.0 If I could suggest whether the Cloudbeds could improve in POS, because we need it in operational side in order for us to link with other section, likes cafe/ outlet could post the charges which sign into the room (room charge) Pros Easy and friendly user.. efficient in operational Cons simple and easy to use. Effective and helpful in making the work more easier Review Source EC Emanuel C. Manager Hospitality Used the software for: 6-12 months ### "Best one so far! " October 14, 2019 5.0 Best Pros Everything , easy to use , friendly interface Cons So far I do enjoy everything, there is not something so far that I like least Reason for choosing Cloudbeds Easy to use Review Source JA JESSICA A. Owner Hospitality Used the software for: Less than 6 months ### "Very good tool" October 15, 2019 5.0 Pros Since I use Cloudbeds I am must less stress about overbooking which is a relief! We can easily modify prices and availability in all the OTA through cloudbeds so it save time and reduce the risk of mistakes. It is also really useful for the billing part regarding each room. Cons Maybe some part of the software still complicated to use and it took a while for the team to understand how cloudbeds worked but now it's all good. Review Source WE Walid E. General Manager Hospitality Used the software for: 6-12 months ### "Simple and User Friendly" February 14, 2017 5.0 Cloudbeds is simple and user friendly. It is a perfect system for small hotels, especially if you are looking for something that does the job without the unnecessary extras for your small operation. The support team is always helpful and they stand by you even when the issue is not related to Cloudbeds, until it is sorted out. Oksana is the best! Review Source DT Dave T. Manager Computer Software Used the software for: I used a free trial ### "Dishonest Sales Techniques" November 14, 2019 2.0 Poor. Dishonest. Pros Beware the sales offers. Dishonest and misleading Cons Price is very expensive and offers are untrue Reason for choosing Cloudbeds Gave up after trial Review Source Response from Cloudbeds May 14, 2022 We are very sorry to hear about the unpleasant experience you had with us. In order to better understand the situation, would you be able to send us an email in reference to this review via support@cloudbeds.com? Customers are always our top priority and we would like to help resolve any matters that you experienced. SWW Suseno Wahyu W. Owner Representatif Hospitality Used the software for: Less than 6 months ### "Usefull Channel Manager" October 12, 2019 5.0 So far, we are having good experience & communication Pros It is more than a CM, guest folio can also be done and auto create it when check in a guest and it gives us efficient Cons So far this CM gives us simplicity while having easy menus to create and run property operation, we will update you again when we meet challenges Reason for choosing Cloudbeds Good Price for small property Review Source SP Stephen P. Marketing Director Real Estate Used the software for: Less than 6 months ### "\[SENSITIVE CONTENT\] is Top Notch!" March 4, 2022 5.0 Pros I really like the functionality and abilities of the software. Honestly, I like the customer service more than anything else. Being able to work with \[SENSITIVE CONTENT\] made this process very easy. Cons It can be difficult to learn, but \[SENSITIVE CONTENT\] on the onboarding team helped significantly! Review Source Response from Cloudbeds April 23, 2022 Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are glad to hear that our Onboarding team member's efforts are meeting your expectations. We look forward to providing you with the best service for many more years to come. Cheers to more reservations and happier guests! JF Jeroen F. Owner Hospitality Used the software for: Less than 6 months ### "Make your life easy" October 16, 2019 5.0 It connects all our bookings from different platforms all together, this makes sure there are no mistakes with bookings. It’s easy to work with and our staff have no problems how to use it. Pros Connects our client base in the most efficient way as possible. Cons Maybe there must be an offline version of it, so when there is no internet you can use the latest saved files. Review Source ST Surangkana T. Hotel Owner Hospitality Used the software for: Less than 6 months ### "Very Good" October 14, 2019 5.0 I think that the customer service team is very nice and very helpful. So I can implement the cloudbeds to my hotel. Thank you very much. Pros It’s very useful. I like the channel distribution feature. I like the customer service. Cons It is too complicate to learn when i started using the program. Reason for choosing Cloudbeds \- Review Source rC rute C. proprietaria Hospitality Used the software for: Less than 6 months ### "excelente custo beneficio" March 3, 2021 5.0 Pros a praticidade no uso, a eficiencia em manter todas as plataformas juntas, Cons estou plenamente satisfeita, no momento nenhuma sugestão a mais Review Source Response from Cloudbeds March 8, 2021 Thank you for the review! We are glad you are happy and we appreciate your partnership with Cloudbeds! GT GESSUDA T. Hotel manager Hospitality Used the software for: Less than 6 months ### "Great system!" October 16, 2019 5.0 Its so cool for me better then the old one.. easy to used and love most realtime on mobile Pros Realtime management and easy to used both on PC and mobile phone Cons Reservation detail inform in email I think it's should have more detail an importent sush as payment detail and guest request. Review Source CJ Chuck J. Owner Real Estate Used the software for: Less than 6 months ### "Cloudbeds review" October 11, 2019 5.0 I am not a tech guy or software expert so for me it could be more like an Apple device more intuitive to use. Pros Customer Support is 90% it and ease of use Cons Cost, but customer support over came that Reason for choosing Cloudbeds Customer support was 90% of that decision and has continued even after the sale. Review Source AJ ASHISH J. DIRECTOR Leisure, Travel & Tourism Used the software for: Less than 6 months ### "NICE PRODUCT " October 11, 2019 5.0 GREAT Pros THE INITAL SETUP SUPPORT ASSISTANCE FROM OUR REPS , ROUND THE CLOCK WHENEVER NEEDED Cons NOT A FULLY FUNCTIONAL VACATION HOMES RENTAL SOFTWARE Review Source Response from Cloudbeds April 22, 2022 Thank you for your kind words and trust, Ashish! Our team is working hard to deliver the best software and give you an awesome experience with Cloudbeds. Cheers to more reservations and happier guests. RM Raluca M. Administrator Real Estate Used the software for: Less than 6 months ### "Cloudbeds review" October 9, 2019 4.0 Pros Customer support, integration and the channel distribution. Cons Invoicing is not complete, features are missing. Payment processing options are not available in my country, except PayPal. It is not responsive on mobile, nor an app exists to make life easier. Review Source RN Rory N. CEO Hospitality Used the software for: Less than 6 months ### "Cloudbeds is easy to install, customise, and use. Support is absolutely amazing!" September 14, 2020 5.0 Amazing! Pros Ease of use, functionality and support. Customisation was a breeze, no real technical expertise necessary. Cons Need more features for multi property, need an App for Apple Review Source Response from Cloudbeds September 17, 2020 Thank you for this review! We are glad the system is benefiting your properties needs! JO Juan O. General Manager Hospitality Used the software for: Less than 6 months ### "Made our lifes much easier" September 6, 2019 5.0 Pros How intuitive it is, easy to adapt to the industry trends, and offering a lot of complements Cons Sometimes it runs a little bit slow and they should listen more to the changes we ask fot Review Source KN Khanh N. Manager Hospitality Used the software for: Less than 6 months ### "Good channel manager in general " October 16, 2019 5.0 Pros Customer support is proactive and professional. Connect to most needed OTAs UI is friendly for the operator Cons There’s some part can improve for the report such as booker insight, booking window report, etc. Review Source NB Nicole B. Property Manager Hospitality Used the software for: Less than 6 months ### "Perfect for Reservations and Rentals" August 10, 2018 5.0 Pros Allows inputting of many different channels and calendars while still allowing for flexibility of "back end" work- editing folios and reporting. Cons There was a pretty big learning curve with imputing reservations in- that might have just been me trying to realize how accounting works! Got it after a while but there are definitely a lot of voids where a simple undo would have been probably better... 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