# Page 2 | Cloudbeds Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Cloudbeds the right Hospitality Property Management solution for you? Explore 341 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158839/Cloudbeds/reviews --- Cloudbeds 4.3 (341) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 4th, 2026 # Page 2 - Reviews of Cloudbeds ## Showing most helpful reviews Showing 26-50 of 341 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OP Olga P. Hotel Manager Hospitality Used the software for: 6-12 months ### "Powerful Platform with Opportunities in Training and Support" April 9, 2026 5.0 Overall, my experience with has been positive, and I would recommend it. It provides all the necessary tools to manage hotel operations effectively. Pros is very user-friendly and easy to navigate. The system is reliable and provides accurate information, which helps streamline daily operations. Cons Support response and resolution times for urgent issues can be slow, leading to frustration. In the hospitality industry, where time is critical, delays can directly impact operations and guest experience. However, I believe there is an opportunity to improve the onboarding experience. Providing more structured or proactive training for new users and managers would help teams maximize the system’s capabilities from the beginning. Review Source CM Cameron M. CEO Hospitality Used the software for: 2+ years ### "Run. Many more better options out there." November 19, 2025 1.0 is hands-down the worst customer service on the planet. They’re smooth, attentive, and borderline over-eager during setup, but the second they’ve got your money, you might as well be shouting into a void. You will NEVER speak to a human being again. Every issue gets funneled into endless tickets, bots, and dead-end emails. If you actually need support to run your business, look elsewhere, Cloudbeds disappears the moment you need them most. worst of all though, they lost 22 THOUSAND dollars of my deposits over one summer. They paid it back, but it took ME doing the leg work to prove they were not depositing my money. Money I was supposed to get in July, I got in October. Steer clear. And yes, I have receipts for all of this. Pros The customer service in the beginning. Turns to total crap after they get your money.They do NOT care about helping you AT ALL. Cons You will never speak to a human again after they get you set up. Never in my life have I felt more duped. I have had then for 3 years and hate it. Alternatives considered [innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing Cloudbeds Thought it looked better. Seemed cleaner. Was duped by the salesman whom won't even accept calls now. Switched from [innRoad](https://www.capterra.com/p/135307/innRoad/) Wanted a better app. This one looks nicer but sucks. Review Source DC Diego C. Asesor Hospitality Used the software for: 6-12 months ### "Bonita pero mala en Latinoamerica" October 20, 2025 2.0 Mi experiencia en general a sido buena. Pero no se ajusta a nuestra nesesidades tributarias y encima de eso metodos de pago fuera de lugar poca integracion con otras herramientas de. Pago online (pasarelas de pago, pago con tarjeta de credito o debito). Son muy inflexibles con ese tema y simplemente dicen No se puede. Para lo que ofrecen a ese precio en vez de tener una interfaz bonita prefiero una interfaz funcional. Pros Tiene una muy bunea intefaz web, PMS excelente, toda la plataforma esta bien diseñada metodos de pagos, clinetes y motor de reservas bien integrado la verdad. La verdad toda su interfaz demsiada bonita y personalizacion es bien sensilla. Cons Mira aqui son varias desventajas aqui sobre en todo Peru y Latinoamerica en general. No se lo remiendo mejor optar por otras mas abaratas. No se integra con SUNAT (institucion de recaudación tributaria) pesimo la verdad ¿como se supone que haga las facturas a mano?. Metodos de pagos solo tiene opcion paypal y otros en latinoamerica ese servicio no hay y ademas de eso no permite que se integre con alguna pasarela de pagos de tu pais, una desgracia total para lo que cobran. Review Source NS Nicole S. Hospitality Director Hospitality Used the software for: 2+ years ### "Streamlining Operations with Cloudbeds" March 19, 2026 5.0 Excellent platform! Great UI, support, booking, and guest connect. Recommend for business growth et Pros Overall, I find to be an excellent tool. The user interface is highly appealing and very user-friendly. I also appreciate that customer support is always available, and it's easy to find answers to questions. The booking management is great, and I particularly like the "Whistle for CB" feature, which keeps me and my guests connected at all times. Lastly, the variety of channels offered through the channel connection is a major benefit. Cons One key area for improvement I'd love to see is the reporting functionality. I need to be able to run reports with a more itemized and detailed view to better manage our operations. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Cloudbeds Good reputation, good customer support.. Review Source TM Tori M. Owner Operator Hospitality Used the software for: 2+ years ### "An owner/operator’s DREAM software " April 9, 2026 5.0 This tool does everything I want and more. I regularly use their reporting features to make data-driven decisions about my positioning and pricing strategy. Pros I love that they’re always rolling out new products and features that keep up to date with the trends and newest technologies. Cons I wish it were slightly more affordable. After the monthly subscription fees, add on’s and payment processing, it is a significant monthly expense to our small hotel. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Cloudbeds I really resonated first with the UI/UX, and during the sales process understood the breadth of their other features and add-ons. Review Source Louie B. Owner - Operator Hospitality Used the software for: 6-12 months ### "Grateful for the realtionship I have with Cloudbeds." August 1, 2025 5.0 I believe one of the biggest things lacking today in business is relationship and loyalty. Overall my experience with has certainly been more positive but not without challenges and problems. Recently, it appears as though Cloudbeds is taking steps to focus more on relationship and supporting their partners. I am grateful for my relationship with Cloudbeds. Pros I have been with since their origin. I am grateful for the way they have supported my business/ministry. During Covid, Cloudbeds showed up in a big way, and gave me grace in regards too the financial burden during a very difficult season. This selfless act showed me their commitment as a partner. What I am most impressed with is their continued innovation, and the consistency of the platform. Cons The growth opportunity is in regards to customer service. I was recently assigned a new account manager which I am very grateful for. The turnover has been exhausting and worrisome. Relationships matter! No hospitality partners, no . When I have immediate needs, there is not enough support. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Dishonesty, there sales department over promised, and underdelivered. They were not capable of meeting my needs. Review Source JR Jeanette R. Proprietor Hospitality Used the software for: 6-12 months ### "Slow and decrepit and innacurate. " February 13, 2026 1.0 Difficult to get payouts. They hold the money for over a week. Unlike Sqare or Stripe (even though they use Stripe)…which deposits daily…. holds your funds. Pros It integrates all OTA’s and direct bookings under one roof…but not that well because they continuously have outages. Cons The reporting system has may flaws and some reports are completely unable to be read by accountants because they are completely wrong. Their reports are unable to accurately show commission payments…citing 890% commission rather than the actual percentage that is being take …making entire categories unusable . Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Cloudbeds Yes, unfortunately I chose because they claimed it was user friendly and it had customer service. Switched from [Wix Studio](https://www.capterra.com/p/264956/Wix-Enterprise/) Because Wix could not integrate with Google Review Source NS Nik S. Marketing Hospitality Used the software for: 2+ years ### "7 Years at Cloudbeds " March 20, 2026 5.0 We have been with for 7 years and plan to continue. They truly want us to succeed and we appreciate that. We love Cloudbeds. Pros The software is intuitive and useful. continue to improve. The customer support has been helpful. Cons The software could be faster. There is always more features that could help. I also think reporting could be improved and see that they're working on that. Switched from [innRoad](https://www.capterra.com/p/135307/innRoad/) looked like the better option and was more affordable Review Source CS Chelsea S. Manager Hospitality Used the software for: 6-12 months ### "Great product for small hotels" April 7, 2026 5.0 I have found the transition to , and use of the product, easy and excellent. I finally feel like my customers are being managed in a thoughtful way. Pros is an excellent PMS and booking engine for a boutique property like ours. We have felt it's a great product for the cost, with decent customer support and a great help article library. Cons I do wish we had a dedicated support agent; it would be nice to get to interact with a representative who has a sense of our property and knows our issue history. Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Cloudbeds Based on the reviews I read, I felt would be a good fit for our property. Switched from [Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/) We needed a more robust, effective service Review Source EH Eric H. Owner Hospitality Used the software for: 2+ years ### "Best for independent owners" March 30, 2026 5.0 It's been a powerful tool for our team to scale from one property to four properties. We have the multi-property functionality and it's been game changer. Pros What I liked most about is how incredibly user-friendly and intuitive the platform is, especially considering how powerful it is under the hood. Everything is connected in a way that actually makes sense operationally — from reservations and channel management to payments and reporting — which removes a lot of the friction that hospitality teams usually deal with across multiple systems. Cons Payment processing in developing countries still requires third party integrations, we would prefer to use Payments. Review Source mS manveer S. Owner Hospitality Used the software for: 2+ years ### "A Smooth and Easy Experience with CloudBed." March 31, 2026 5.0 CloudBed has been a positive experience for me. It’s intuitive and makes daily management easy. There were a few small areas where more customization would help, but overall, it’s a reliable and user-friendly system. I’ve enjoyed using it! Pros I really liked how easy the CloudBed hotel management software was to use. It’s very user-friendly, and everything felt intuitive from the start! Cons What I liked least was that some advanced reports took a little longer to customize than I expected. But overall, the ease of use outweighs that! Review Source JM Jérémy M. Mauvais partenaire Food & Beverages Used the software for: 1-2 years ### "Pas un très bon pas un bon partenaire pour un hôtel je vous le déconseille" June 2, 2025 1.0 Pas un très bon partenaire pour un hôtel je vous le déconseille L’application qui bug sans cesse ! Et en cas de litige avec un client très peu de réponse apportées Dans mon cas, un client a réservé en mars une semaine et n’est jamais venu et au mois d’avril, nous recevons un message de comme quoi ce client a fait opposition et que sa banque était en train de étudier le cas et voilà qu’aujourd’hui début juin, nous recevons un mail comme quoi nous avons perdu Sans aucune autre explication sans aucune preuve apportée par Client, nous sommes dans le flou complet sur cette décisions et aucune explication de cloudbeds alors que nous nous avons amené les preuves par mail de nos échanges avec ce client qui nous a jamais fait d’annulation et même une preuve de mail où il indique le maintien de cette réservation Je suis vraiment très déçu de ce partenaire et vous le déconseille car vous avez aucune protection et n’importe quel client peut demander l’annulation du paiement de son séjour à tout moment sans aucune protection de Cloudbeds je trouve ça inadmissible pour un partenaire Pros Assez ludique Cons Application qui bug sans cesses , Et surtout aucune protection de cloodbeds en cas de litige client qui peut annuler le paiement à tout moment en aillant fait ou pas son séjour sans apporter de raison particulière très inquiétant d’avoir aucune certitude de paiement Review Source KI Kenji I. GM Hospitality Used the software for: Less than 6 months ### "Does the job, but somewhat disappointing" November 7, 2024 3.0 Frustrating, I was under the impression that the software was smarter. A simple report will force you to do a bunch of manual calculations. Taxes aren't included in payout breakdowns, not sure how that was decided. Pros It serves as an all in one PMS, channel manager, and communications hub. Support is available all the time despite not always being the most helpful. Nice calendar and dashboard. Cons The software can be painfully unintuitive. Reporting is oddly very lacking. Hostaway had much better reporting, which to me is a surprise. Each reservation coming from an OTA has pending balances (we are on Channel Connect) which isn't good for our book keeping. Airbnb which is the same for everyone doesn't get balanced out automatically, you have to do this manually. You also have to manually rectify cancellations otherwise they will show as paid. Google Hotel ads isn't working, be wary about this on your sales call because this was a big reason we joined, but so far we have no idea how this works. Review Source KG Kari G. Front desk Hospitality Used the software for: 1-2 years ### "Perfect Program" March 27, 2025 5.0 It’s a great program that’s simple and effective. Pros It’s simple to use. It’s so user friendly. Cons No way to sort individual dates no easy way to fine specific data for DAI. Review Source Response from Cloudbeds April 2, 2025 Hi Kari, Thank you for taking the time to share your feedback about Cloudbeds and your experience with its ease of use and effectiveness. We appreciate it! SR Stephane R. Directeur Leisure, Travel & Tourism Used the software for: 2+ years ### "Chaque jour plus décevant " July 31, 2024 2.0 Mise en place lourde (comme n’importe quelle autre solution) en 2018. Depuis, nous l’utilisons tous les jours pour gérer un hôtel de 17 chambres au Brésil. C’est assez convivial et simple surtout le calendrier. Le système de tarification est lourd, la gestion des clients et réservations présente des bugs évidents depuis des années qui n’ont jamais été corrigés et sont fatigants au quotidien : par exemple une recherche par nom de client qui va afficher les réservations les plus anciennes au lieu des plus recentes > perte de temps systématique (c’est un exemple parmi tant d’autres). Il y a souvent des bugs qui ne sont pas toujours corrigés et malheureusement le support est très limité, je n’ai jamais réussi à implémenter plusieurs OTA par faute de support compétent + réponse par email donc il faut s’armer de patience… Nous avons essuyé les plâtres du système de tarification adaptatif ce qui a fait exploser tout notre système car vendait des fonctionnalités absolument pas prêtes à être déployées > il a fallu tout reprogrammer + nombreux préjudices commerciaux sans jamais une excuse de la part de Cloudbeds. Si la transition n’était pas aussi traumatique, cela fait au moins 3 ans que j’aurais changé de système. On reste donc avec Cloudbeds par dépit… le temps d’avoir le courage de changer. Pros Assez simple d’utilisation et tout intégré pour un prix qui reste raisonnable. Cons Beaucoup de bug, aucun support téléphonique, support en ligne décevant, volonté de faire des ventes additionnelles avec des produits ou services qui ne fonctionnent pas au lieu d’améliorer ce qui existe déjà. Switched from [Personio](https://www.capterra.com/p/158622/Personio/) Volonté d’avoir un système plus complet > tout en un Review Source Response from Cloudbeds August 6, 2024 Bonjour Stéphane R., Merci d'avoir pris le temps de partager vos commentaires. Quelqu'un de notre équipe de direction a pris contact avec vous et serait heureux de vous parler. Oscar P. Captioner Hospitality Used the software for: 6-12 months ### "Cloudbeds, everything you need for your Hotel" July 25, 2021 4.0 I have been using this app for a while now and i can say that it works perfect for a correct administration and management for your different areas of your hotel, it’s easy to use and more importantly, nowadays we need to do everything via remotely. Pros I like how incorporates everything that a hotel needs, booking, sales management, inventory management, reviews management as well as being able to control your own hotel in many ways, i been using this app for over 5 months and every single feature works well, planning and having them it’s vital for a correct organization of your hotel. Cons There are some features that works better outside the software ecosystem like the built in accounting, i didn’t use this and i think in might not be a key feature to the software. Review Source Response from Cloudbeds April 19, 2022 Thank you for leaving us such an awesome review; we truly appreciate your feedback. Thank you for also being a loyal customer of Cloudbeds! We are happy to hear that Cloudbeds has helped you run your hotel well and that you have seen the value that it brings! You are correct to say that we do not have a built-in accounting system, however, we have our Marketplace feature that allows you to connect to third-party apps that covers multiple functions such as accounting. Please feel free to let us know if you are interested in more information about the feature and our partners! PRD Paulo Ruben D. Recepcionista Hospitality Used the software for: 2+ years ### "Humilde observación!" April 28, 2022 5.0 Sin duda hay una mejor organización en el trabajo desde que se implementó al hotel. A facilitado mucho el trabajo y ayudado al desempeño de la propiedad. Pros Es muy sencillo visualmente, bastante intuitivo y tiene buenas instrucciones para su uso. Muy amplio para abarcar varias facetas, se nota que pensaron en todo lo que abarca el funcionamiento de una propiedad hotelera. Muy cómodo de usar. Cons Creo que hace falta una pestaña de recepción, donde podamos realizar comentarios, notas y observaciones tanto sobre las reservas como sobre el establecimiento en si, sea para limpieza o mantenimiento, o un sector donde se pueda acceder a estas pestañas: recepción, mantenimiento y limpieza, restaurante. Este acceso solo para los usuarios del programa, ya que seria un manejo interno del equipo de trabajo. Siguiendo este hilo, añadiría una opción de usuario que tenga acceso limitado al calendario de clbds para el equipo de limpieza, o bien, una grilla o calendario distinto donde puedan ver las habitaciones y poder realizar comentarios sin que afecte a las reservas que se visualizan en el calendario que se utiliza en recepción. Mejoraría la pre visualización de las notas de las reservas, a veces presentan un pequeño error que no te permite leerlas por completo y te obliga a entrar a detalles de la reserva para poder verlas. Review Source Response from Cloudbeds May 14, 2022 Thank you so much for taking the time to leave u a fantastic review. We are thrilled to hear that your property is benefitting from a centralized platform. We truly appreciate such detailed feedback which helps us understand what our customer needs in line with the improvements that can be implemented to further enhance our system. If you would like, we are more than happy to connect with you over a direct conversation in reference to this review. Please feel free to reach out to us via support@cloudbeds.com. CH Carl H. Owner Hospitality Used the software for: 2+ years ### "Cloudbeds, easy to use, very functional." June 4, 2022 5.0 My hostel is listed with several reservation agencies, every time there is a reservation, I need to go to all of the other agencies and close that room. It is very time consuming and cumbersome, however, if I don't I risk overbooking a room. With the process is automatic and instant (within a minute). Pros It took me less than 5 minutes to teach my employee everything they need to be efficient in the program. It is extremely easy to switch languages depending on who the user is. It is organized in a thoughtful way. Creating reservations form, for example, can be accessed from various screens. Cons There are some areas where I would like to be able to set my own default. For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations. I would like that to be the default filter. I cannot set it as default. There are other similar filters. Alternatives considered [Profitroom](https://www.capterra.com/p/181628/Profitroom-Booking-Engine/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Cloudbeds I have a small hostel. is good for the small hostel and can be scaled for larger hotels. The price is also scaled. It was an overall price and ease of the functions I am interested in. Review Source Response from Cloudbeds June 15, 2022 Thank you for sending us an amazing review. We are happy to hear that the core features and functionality of our system are serving its purpose - which was our main goal when delivering an industry-standard product focused on the customer needs. With regards to the feedback, would you be able to let us know more via https://ideas.cloudbeds.com/ideas/new? Our product team monitors this page and your input is always appreciated. SL SUE L. Manager of Special Projects Hospitality Used the software for: Less than 6 months ### "Front end is ok but back-end is far from acceptable" February 20, 2020 1.0 I was excited but after using it I was disappointed. On the front end, I do not deny that it has helped us in terms of inventory management and connection with OTAs. Nonetheless, the backend processes have really thrown us into utter disappointment. The support staff were trying to help but often provided workaround solutions that will put the property in a bigger issue. For instance, we had problems with having to manually confirm customers upon successful clearance of payment by Stripe and the solution suggested to us by the Support team is allow for a blanket confirmation regardless of whether the payment is cleared. I was utterly shocked to see that coming from the Support team as this comes at a high level of risk to the property given that the resort will be held accountable for the confirmation email. The reason why we signed up for the Payment Processing module is so that we do not have to worry about receiving payments and do not have to worry about manually confirming payment ourselves. Besides, often when technicalities are involved, the Support team will say they need to speak to the Technical or Development team but without any proper deadline of when the problem will be solved. It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved. I suggest that the Support team work with the technical team to commit to deadlines for a problem to be solved. Pros I like it that it is a all-in-one software and it's easy to use. Cons The payment processing module is far from acceptable. is integrated with Stripe but the integration is not complete and requires a lot of manual backend work to confirm a reservation once a payment is cleared. One of the reasons for signing up with Cloudbeds is to cut down the amount of manual work backend we have but only to realise later that there are many things that have to be done manually. Manual confirmation required in a tech world - When we thought everything can be automated and Cloudbeds being a digital all-inclusive PMS provider, we were proven to be wrong. Let me give you a scenario, once a customer makes a booking and they choose to pay via credit card, a pending confirmation email gets sent to the customer while Stripe will do the payment verification and the process stops there. My team has to go back to the system to cross check each and every successful transaction and manually confirm the guests so that they get a confirmation email. What Cloudbeds could have done is to actually automatically switch the status of the guest from "Pending" to "Confirm and send email" upon receiving instructions from Stripe that the payment has gone through (this, at the time of writing remains manual on the part of property). Besides, when a credit card payment fails to be verified by Stripe, Cloudbeds does not store the information of the customer so that we can offer the customer an alternative mode of payment. Basically if the payment fails, the info vanish Review Source Response from Cloudbeds May 27, 2020 Thanks very much for your review. We appreciate your feedback and take it seriously. The communication between support and technical teams is an important part of the customer experience. We are sorry there were moments when it didn't go well. As to payment processing, we may have new solutions for you since the posting of this review. If you would like to learn more, please email support@cloudbeds.com and reference this review. Perhaps we can find you a better solution. Thank you again for the candid feedback. RL Richard L. Owner Hospitality Used the software for: Less than 6 months ### "Happy hotelier finds peace and harmony with Cloudbeds!" May 19, 2022 5.0 Wonderful, glad we made the change from AutoClerk/MyHMS! :-) Pros Very clean and well thought out user interface, and the ever present search bar is my constant best friend. Entering reservations, taking credit card information, quickly being able to switch around within CB and open multiple tabs, I just don't feel like I'm ever stuck on a problem. Online chat has been so fast and helpful with questions, offering work-arounds, providing links to documentation, offering suggestions and options...very happy with support! Cons I really have found very little to complain about with this software. 1) I would like the system to move reservations which fail authorization to "Pending" status, not "Confirmed" status. 2) Connecting to the GDS needs more hand-holding (IMO), I was simply not prepared for what was required and speaking directly with a 3rd party company which is located in Italy made communication more challenging. Alternatives considered [Hotelogix](https://www.capterra.com/p/76374/Hotelogix/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing Cloudbeds Really good integration of the primary tools a hotelier needs in an outstanding user interface. The quality of training/support materials and hearing from various sources that CB tech support is awesome. Switched from [MyHMS](https://www.capterra.com/p/54488/MyHMS/) To upgrade to a more current user interface and software we felt was focused on our type of hospitality business...i.e. small boutique hotel. Review Source Response from Cloudbeds May 20, 2022 Thank you for taking the time to leave us such a fantastic review! We are thrilled to hear your feedback as you are enjoying our centralized platform, and value your thoughtful comment as customer satisfaction is always a top priority. Your feedback is also appreciated as it helps us analyze the gaps and areas we can improve. If you have any additional suggestions, please feel free to share via https://ideas.cloudbeds.com/ideas/new. RA Roger A. Owner Hospitality Used the software for: Less than 6 months ### "Cloudbeds not Ready for Prime Time" March 21, 2023 2.0 Our experience was very poor. Their implementation team was weak. The transition was not organized well and their support was poor. Pros On the surface their reports look modern, but when actually using their reporting it is limited. Cons I should have known there were problems at as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was a Reason for choosing Cloudbeds We thought their reporting and ease of use was good. Until we actually started using it. Review Source Response from Cloudbeds March 23, 2023 Hi Roger, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds SH Svetlana H. Ceo Hospitality Used the software for: 6-12 months ### "Don't make the mistake I made, they make it hard to leave. LIKE A VERY EXPENSIVE DIVORCE!" March 7, 2023 1.0 Just awful. Inadequate software for the industry and 2023. Pros Staff if great. The software is just inadequate. I ve been in this industry for 12 years and used 4 softwares. This one is by far the worst. Cons Absolutely the worst customer support I have ever experienced in this industry. It is NOT possible to get in touch with accounting or payments. It took 3 months to get my invoice adjusted and services I do not use removed, yet still not all credit due was recorded and accounting, nor a manager ever followed up.if this wasn't bad, it got worse! We use their payment processor, well big mistake as well... we just suddenly stopped receiving our payouts... no emails, no calls, just no payouts. I ve reached out to support, the live chat agent said we will get back to you "as soon as possible". I said, what does that mean??? We are not getting our money! You can't tell me when I will hear from someone??? I am sorry, but no. It has been TEN DAYS without payments now, no calls, no emails, still nothing... how many businesses can survive not getting thier payments for ten days and counting? And Noone to talk to???Their website is also a joke, it is a way to keep you hostage. Because they own it. I had to rebuild it completely myself after they built it for me. It is a terrible product, stay away, don't make a mistake I made. I can write an essay how terrible this product is. They do have some really great staff, that I feel sorry for... they are true professionals. Reason for choosing Cloudbeds How quickly we can go live. That should have been a red flag. Rate check, which doesn't work the way it is supposed to. Review Source Response from Cloudbeds March 10, 2023 Hi Svetlana, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds CS Corey S. General Manager Hospitality Used the software for: 1-2 years ### "Perfect for our small property" May 21, 2022 5.0 I have not experienced anything that would change my desire to utilize to manager our property. It's so easy, a child could do it...literally. Pros I manage a 25 room boutique hotel, and offers everything that we need in a nice, neat little package. It's so easy to use, you can train yourself how to utilize all the features in less than a day. On each and every screen, there are instructional videos on how to operate the features of the current window you are viewing. They also offer "Cloudbed University" if you want to sit down and hammer through some more chronological training. I've never had an employee need more than a few hours to get the system down pat. The software is based around the guests more than it is based around the property, and they provide multiple tools to make the check-in process easier for both the guests as well as the staff. However, the support would have to be the most impressive thing about the company. While it is extremely rare to have an issue with the software, we actually experienced an enormous lag/outage in the middle of a Saturday afternoon. However, clicked on "Get Help" and in minutes I was chatting to a live representative about the issue I was experiencing. The followed up on it and emailed me directly once it was resolved. I couldn't say that about several larger companies I have worked with in the past. I would highly recommend Cloudbeds to anyone who needs simple, cloud-based, intuitive software to help manage their property. Cons I wish there was a way to store guest vehicle/license plate information. You can "Suggest a feature", which I have done, but it's the equivalent of an online suggestion box. You never know if anyone actually reads them, or even considers implementing them. Review Source Response from Cloudbeds May 26, 2022 Thank you for taking the time to leave us such a fantastic review, we truly appreciate your thoughtful and detailed feedback about what you are enjoying the most with Cloudbeds and your wonderful experience with the support team. We are thrilled to find that our support efforts are meeting expectations. We are always customer first and believe in providing adequate and easy access to knowledge and information that is available for any customer via Cloudbeds University and our online knowledgebase portal. With regards to the feature suggestion, may I offer a workaround where you can use the Documents tab from our Reservation Details page to store any files from a computer? You can import an image or a PDF file uploaded to that reservation. You can reach out to support via support@cloudbeds.com for more information. LS Lara S. Owner Hospitality Used the software for: 2+ years ### "Great reservation system for a small hotel" March 25, 2021 5.0 Overall, I've had a really good experience with and am happy that this is the company we chose when picking a reservation system. There are lots of different options out there, and some of them were less expensive, but Cloudbeds turned out to be worth a little higher price. It's overall a really good software platform, and their amazing customer service and constant improvements makes it a really good value. I highly recommend them! Pros works really well at organizing all of our reservations from different sources. It has a user friendly customer facing platform, and the platform we use is nice too. They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service. Really. I don't know that I've ever experienced such good customer service from a software company. Anytime I've had a problem or question, I've gotten help right away. They seem to really care about me and my business, even though we're small. They always follow up to make sure my issue is resolved and their agents have gone out of their way to help me on more than one occasion. Also, they've recently partnered with Google to put their customers' pricing and direct booking information at the top of hotel searches! I'm very happy about this as I think it will make a big impact on driving direct bookings for us. To me this shows that they are looking out for us as their customers. Cons There are a few clunky aspects to the software that could be improved. Setting up new base rates takes some time as you have to do it individually for each room type. Hopefully they'll find a way to improve that in the future. I've had a hard time setting up the system to automatically send a receipt to guests after they've checked out too. I'd also love it if our guests could choose add-ons when they book like adding a pet fee. It would be great if they could make this work with all of the different OTAs too, so that it's easier to collect a pet fee. Right now I have to manually go in and add this, which means the guest doesn't see their actual room price until they have checked in. Alternatives considered [ReservationKey](https://www.capterra.com/p/130362/ReservationKey/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Cloudbeds I felt the overall platform was more professional and I was impressed by the customer service during our initial meetings. The price was competitive and their product seemed to be a good investment. Review Source Response from Cloudbeds April 19, 2022 We are more than delighted to hear that you have made the correct choice with choosing Cloudbeds. We are proud to be able to provide you with a centralized system with the capability to dramatically increase your property operational efficiency. It has always been our main goal to provide you with a system so easy to use, that it can save you hours of work daily. Our support team is also very proud to hear how you have been well taken care of. And our partnership with Google also will increase your property exposure to a higher level and we love to utilize such a great platform in favor of our clients' businesses. About the suggestions, we will take a look and forward these messages to our team responsible so they can take further action. Meanwhile, please send a message to our team at support@cloudbeds.com if you need any other assistance. OF Oriana F. Manager Hospitality Used the software for: 2+ years ### "We have become loyal clients" May 25, 2022 5.0 I installed to be able to curb overbooking and it has served me very well. We had a manager that tried to change to another system and it was a disaster. I still dont understand why he tried to change. Pros Its very easy to use and implement and I am able to access it from my phone, so I can work from literally anywhere. The game changer for me is the customer support which is always very very fast with well trained staff. Cons I am not able to tell quickly when looking at the calender which days are bank holidays. There should be a way to make those days a different colour. Also I wish there was more history on the blockage of dates (such as when the blocking was done). Reason for choosing Cloudbeds Price an customer service. Switched from [Omnibees](https://www.capterra.com/p/152803/Omnibees/) The other system did not work properly, caused overbooking, was very expensive and their customer assistance was awful Review Source Response from Cloudbeds June 6, 2022 Thank you for giving us such a fantastic review, we truly appreciate your comment and feedback. Cloudbeds system was built based on the industry demand which is made possible by customers like you - we look forward to providing you with the best service for many years to come. With regards to the suggestion, our product team is aware of the improvements that can be made to the calendar page, once we have future updates we will be sure to bring good news! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.