# Cloudbeds Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cloudbeds the right Channel Management solution for you? Explore 341 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158839/Cloudbeds/reviews --- Cloudbeds 4.3 (341) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 4th, 2026 # Reviews of Cloudbeds Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews Intuitive all-in-one property management 92% positive reviews out of 98 Most reviewers find ease of use exceptional, highlighting intuitive navigation, simple setup, and user-friendly daily operations. Kira E Executive Assistant, 2 - 10 employees. "Cloudbeds is an all in one system which makes running the day to day operations easy." Opaque and inconsistent pricing practices 56% negative reviews out of 82 Some reviewers describe pricing as confusing, with hidden fees, aggressive sales tactics, and unclear rate structures impacting satisfaction. Kenji I GM, 11 - 50 employees. "Taxes aren't included in payout breakdowns, not sure how that was decided." Streamlined and appealing interface 86% positive reviews out of 29 Most reviewers describe user interface as visually clear, modern, and easy to navigate, supporting efficient workflow. Frequent technical problems and instability 68% negative reviews out of 41 Some reviewers report recurring bugs, outages, and unresolved technical issues, causing frustration and unreliable system performance. Poul T CEO, 2 - 10 employees. "Since November 2023, there have been a lot of blackouts - Almost daily, there are some kinds of technical issues, and monthly, you can expect a blackout that lasts hours. And then there is absolutely no connection whatsoever." Efficient reservation calendar management 86% positive reviews out of 28 Most reviewers appreciate calendar features, noting straightforward booking adjustments, clear views, and simplified reservation handling. Slow and limited email-based support 80% negative reviews out of 25 Most reviewers indicate email support is slow, lacks responsiveness, and often fails to resolve urgent or complex issues. ## Showing most helpful reviews Showing 1-25 of 341 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christopher G. owner Hospitality Used the software for: 2+ years ### "Cloudbeds exceeds our expectations with SERVICE second to none1" August 20, 2024 5.0 A pure pleasure, start to finish. If you hae a small hotel this platform is for you. Pros It is easy to use on the desktop or mobile.... and the Service is amazing.. Always available. Aways helpful and patient... Always knowledgable... It is this life blood of our small hotel Cons nothing really... it meets all our needs and then some! Reason for choosing Cloudbeds At the time they seemed similar... I cannot speak for HostAway because we didnt go with them but I can tell you how happy we are that we went with ... We also availed of their website service with is amazing and totally intergrates with a dynamic search engine Switched from [BedBooking](https://www.capterra.com/p/153921/BedBooking/) Features and service. Also their OTA Channel Management is the best Review Source Response from Cloudbeds September 5, 2024 Hi Christopher, Thank you for taking the time to share your feedback about how easy Cloudbeds is to use on both mobile and desktop, along with the service. We appreciate it! VR Verified Reviewer Hotel Consultant Hospitality Used the software for: 2+ years ### "Versatile all in One PMS" September 29, 2021 5.0 The overall experience has been positive. I have been operating three small properties proven to be a great solution. Pros The versatility of is very attractive. You are able to add useful modules such as revenue management and housekeeping. Cons It is a bit expensive when you start to add functionality. Some of the modules such as housekeeping and revenue management could be better. Alternatives considered [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/) Reason for choosing Cloudbeds The flexibility of used and its cloud-based nature. Numerous integration possibilities. Review Source Response from Cloudbeds April 25, 2022 Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is serving your business successfully with a centralized platform. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have! HM Heather M. Reservation Coordinator Hospitality Used the software for: 1-2 years ### "Great support" April 15, 2026 5.0 Overall it works great with our inn. And I would to would definitely recommend to anyone needing a booking engine for their properties Pros I like that I have great support when I need assistance. \[sensitive content hidden\] is a great rep and has showed me how to figure out everything i need. Cons We just signed up with the groups some of it is still a little confusing but I have a great rep that always helps me out. Sometimes when booking.com books a reservation tho we have to make sure it's assigned on our live calendar. Review Source HB Henk B. Owner Hospitality Used the software for: 2+ years ### "Looks nice but buggy updates and non existant tech support" July 22, 2025 1.0 Basic functionality ok, but the rest......sucks. Every extra thing you want is an extra fee or even better an external party providing it with another fee.... Pros The onboarding is ok and in the beginning it looks realy nice. Until you start using it....Basic functionality is ok. Cons The customer support sounds really friendly but does absolutely nothing. As soon as a thing is more than a basic problem they do not know how to handle it, create a ticket and that ticket gets succed into a black hole of non existent technical support. Release introduce new problems that never get solved. Bugs in the software are marked as a wish and published on their online community where people can share their wishes for changes. I have never seen any of those request being picked up and translated into an update. Review Source Shen L. Director Hospitality Used the software for: 6-12 months ### "Overall recommended but hope you can make some improvements " October 13, 2019 5.0 Pros the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful Cons the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us. Switched from [ABS](https://www.capterra.com/p/119017/ABS/) Old system did not migrate guest data and UX was unfriendly - also not cloud based Review Source NB Navraj B. Owner Hospitality Used the software for: 6-12 months ### "Garbage, look elsewhere..." March 11, 2025 1.0 Sales rep are not explicit liars, but are useless to ask questions. Onboarders are the only ones that know the product but your not allowed to talk to them after onboarding. Technical support is trash. Reports are useless. Company is junk. Pros Cleaner ui to read. Nothing else positive to say. Cons Garbage ui experience. Not setup to support basic steps of service for any hotel business. The worst reporting system I have every worked with. Over 50 reports that most cannot date range, give accurate information, and they display as double ledger instead of line items making it infuriating even for accountants. Technical support is non existent. Worked with about a dozen and only of them could actually help with issues. Won’t get a timely response, have to pay extra to get someone on the phone. I am in the process of transferring to a different company. These guys are absolute garbage. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Cloudbeds Monthly contract and easier user interface to read. Review Source Response from Cloudbeds March 18, 2025 Hi Navraj, Thank you for taking the time to share your feedback. Our Support Team has reached out to you directly. AK Axel K. General Manager Hospitality Used the software for: I used a free trial ### "Great software, awful service" April 2, 2025 2.0 We tried to evaluate three times. We were interested because it's feature rich. However, each time we were met with a sales person that was so awful that we were unable to sign up. Basically, they use dirty sales tactics, telling us we had to sign up that day or else the price would go up by 30%. Pros We got a chance to evaluate and it looked like it was feature rich. Cons Unfortunately we got nowhere with due to their awful sales team. They are rude and condescending. Since sales is very much the face of the company we decided to go elsewhere. I don't recommend doing business with this company. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Resnexus has too many bugs and had poor customer service. Review Source Response from Cloudbeds May 7, 2025 Hi Axel, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. RM Reece M. Manager Real Estate Used the software for: Less than 6 months ### "Terrible company " February 28, 2025 1.0 1/20 I’d rate them lower if it was possible Pros I didn’t like service at all They lied on several occasions to get my business and after I asked to cancel my first week in (when they doubled the price I agreed to) they refused to refund me Cons Terrible service. \[sensitive content hidden\] refused to honour my requests Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) They lied and said they were better and cheaper Review Source Response from Cloudbeds March 10, 2025 Thank you for taking the time to share your feedback. A member of our leadership team has reached out to you directly JD Julieann D. Director Hospitality Used the software for: 2+ years ### "Disgusting customer service " May 25, 2023 3.0 For 3 years I have persevered 😣 now I am done and do not recommend Pros The original sales rep in 2020 \[sensitive content hidden\] was amazing. So supportive, happy to help and fix any problems. Once he left you couldn't get any help in Australia Cons The customer service support team is a joke. There is no support and defiantly don't try and add two separate properties to one account Alternatives considered [RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Cloudbeds Because the sales rep was amazingly supportive in 2020. Since left the company. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Let's hope they offer support to their customers Review Source Response from Cloudbeds May 26, 2023 Hi Julieann, Thank you for taking the time to share your feedback. Someone from our leadership team will contact you to speak with you. Cloudbeds KN Karin N. Owner Hospitality Used the software for: 1-2 years ### "Customer Service " March 15, 2024 3.0 Looking for a new program ! I use to love the program but they have cut back on help I think and now you cant get help very easy . You have to wait forever. Not what it use to be! Pros Customer service was great when I signed up and it was great for about a year. Cons You can't get help. When you do the live chats they just keep taking you in circles. Sending you links to go to . I cant even get into my now and am just waiting on someone to respond through a email . Such a panic feeling and I have customers waiting to book and can't get in the system to book or see whats available . Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Cloudbeds Sounded better at the time. Pricing was the same and I liked who I was working with and he had told me he would be the go to guy when I needed something . I heard from him for about 4 months into it then he disapeared. Review Source Response from Cloudbeds April 2, 2024 Hi Karin N, Thank you for taking the time to share your feedback. Someone from our leadership team has reached out to you to discuss this more. Cloudbeds RD Ryan D. Managing Director Hospitality Used the software for: 1-2 years ### "Nice product, but it has many floors that can only be solved by technical team! " January 30, 2023 3.0 Ok but could be better. Pros Integrations, online booking Chanel manager Cons The software is extremely slow, this has been reported many times, but nothing happens. The payment system is no good for the uk (except for online bookings) and we have resorted to taking most payments manually as a result. I love that you can do lots with the system, but sometimes it’s just information overload and could be simplified a lot. Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Cloudbeds Mews was to new to the marketplace, but had great potential. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Eviivo was more suited to the B&B market rather than the hotel market where we had grown to become. was a cloud based system with great integrations into other software providers, and seemed to fit the bill perfectly, and I could if it solved the little ongoing issues. Review Source Response from Cloudbeds February 3, 2023 Hello Ryan, Thank you for providing your feedback. We are happy to hear that you are taking advantage of our many integrations and channel manager, but sorry to hear that we've fallen short of expectations in other areas. We value your business and would love the opportunity to discuss your concerns with you directly. If there is anything specific we can do to resolve your situation, please let us know by reaching out to support@cloudbeds.com. Warm regards, The Cloudbeds Team VR Verified Reviewer managing partner Graphic Design Used the software for: 2+ years ### "manager " November 8, 2023 2.0 They have an excellent sales team whom really oversold us on their service. Careful. Nice support team as well (if/when you can reach them) but very limited support hours, often hard to reach. Moreover, they have a lot of hidden fees (specifically for credit card processing) that make them a lot more expensive than we initially anticipated when signing up. Pros They have a turnkey solution, although many other PMS providers have it as well. Cons By far the biggest issues relate to very poor service. When you eventually reach a support person they are very nice but its so hard to reach anyone when you actually need help. Let me put it this way, we've used for over two years and have spent the last three days trying to get help from Cloudbeds in merely identifying which report to use, and which line item to use to determine total gross revenue. A seemingly rudimentary question which takes hours of being on hold, finally reaching a junior rep who points us to room revenue (which is not total revenue), another points us to total payments, another points us to total debits, all of which have worked for the company for under 5 months. So when asked to respectfully transfer us to someone senior or experienced with cloudbeds we spend 25 minutes on hold only to be told that nobody is available. Its just so frustrating when trying to run 4 businesses and we can't even get a straight answer on our "total revenue" for a basic PL report we are trying to produce but have now spent 3 days trying to finish. Reason for choosing Cloudbeds They had a very responsive sales rep; offered a turnkey solution at what at the time seemed like a compelling monthly cost...but I did not account for the very expensive credit card processing fees or lack of customer support. Review Source Response from Cloudbeds November 21, 2023 Hi, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. CS Caroline S. Channels Manager Hospitality Used the software for: 1-2 years ### "Very Good" April 23, 2022 5.0 For small properties it is a really good system, very complete and with many resources that will help to manage and achieve awesome results, due to a variety of tools and options of revenue and marketing strategies. Pros If you look for an efficient and Complete PMS, and you have a small property, this is a really good system. It is very easy to use and to implement, and there are very tools for management of sales, channels and rates that really makes difference. Cons The problem with the accuracy of inventory when you add or remove a room really impact the reports and overall management of the properties, and if this volatility is a reality, it will cause problems. Review Source Response from Cloudbeds May 14, 2022 Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is helping you run your property with a centralized platform and that our core features are meeting expectations. Regarding the concern about adding and removing room types, would you be able to let us know more via support@cloudbeds.com so that our team can better understand and assist you? SP Shamita P. Director of Sales Hospitality Used the software for: 1-2 years ### "Highly recommended product! " June 28, 2022 5.0 have allowed for better and more accurate Inventory management, cost saving, better and more efficient time and resource management as most manual functions can be managed and information available in Cloudbeds. Pros The team and information on University is very resourceful. The follow up is impeccable. Very proactive support. It offers a one stop shop for your visibility through the website service, right through to the booking process. It has allowed for efficiency of resources through the ease of implementation and usage. It is very competitively priced and you truly get beyond value for money. Furthermore, there is constant updates and evolution with new features and thus opportunities, adding worth to the business without necessarily costing more to the client. Cons Would be great if a basic form of registration card could be available for the basic package. Reason for choosing Cloudbeds was better presented. The Demo was very informative, clear and comprehensive. The contact with the team / customer support was fantastic and really put my mind at ease about Cloudbeds being the right long term partner. Review Source Response from Cloudbeds July 13, 2022 Thank you for sharing such a lovely review, Shamita. We have thoroughly enjoyed reading your comments and are overwhelmed by the positive feedback - this shows that we are able to meet expectations and are happy to continuously serve our loyal customers. Your voice and opinion matter most and we appreciate receiving your positive words which help us understand what we are doing right and push us to reach higher limits. Cheers to more reservations and happier guests! DA Daniel A. Property owner Hospitality Used the software for: 1-2 years ### "There are much better options." August 31, 2022 2.0 It was a poor experience and we will be going back to what we used previously. It’s curious, but in the last year I’ve meet several other property owners that all had similar experiences and had left . Pros Their sales team was friendly and active. I bit and went with the company. Cons It’s cumbersome, very slow to update and correct problems and customer service is terrible. Review Source Response from Cloudbeds February 7, 2023 Hi Daniel, Thanks for your feedback. We are sorry that your experience with us was not to your expectations. If you could kindly share further details on any issues you had with our platform, this information will help us understand and address the issues you faced. You can contact us at support@cloudbeds.com. We look forward to hearing more of your thoughts. Warm regards, The Cloudbeds Team PB Pawel B. Director Hospitality Used the software for: 6-12 months ### "Best Software to manage your property in hospitality." May 11, 2022 5.0 Pros Our property was using 3 other PMS which were quite highly rated on the market. is the best PMS solution we came across. Customer Service we rate at 15/10. It's functionality - it can do everything your property might require. If are you a small AirBnB owner or managing a big property this is the the best software you can get. Individual approach to the customer and flexibility in everything is something that stands out compared to their competitors. We recommend CloudBeds to everyone in the hospitality market. You will never want to change your PMS. Thank you CloudBeds. Cons Nothing to dislike. Everything is perfect. Reason for choosing Cloudbeds Best solution for hotelliers. Switched from [eZee Absolute](https://www.capterra.com/p/135751/eZee-Absolute/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) bad customer service Review Source Response from Cloudbeds May 13, 2022 Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your feedback and are thrilled to hear how much you value Cloudbeds and that our support efforts meet your expectations. We look forward to providing you with the best service for many more years to come. Cheers to more reservations and happier guests! cB charles B. Pres Hospitality Used the software for: 2+ years ### "Pres" July 6, 2023 3.0 I spent a lot of time describing and trying to fix problems Pros The system is easy to use. Consistently adding new features like Whistle and price point. Cons Took me a year of complaining for them to fix group bookings. And I believe that there are glitches in the availability matrix that block some available inventory. I’ve had multiple complaints from guests who have tried to book but cannot. Unforgivable issue since this should be their primary function. We’re still is that I’ve never know unless a customer calls. Alternatives considered [Stay In Touch](https://www.capterra.com/p/182630/Stay-In-Touch/) Reason for choosing Cloudbeds Price Review Source Response from Cloudbeds July 10, 2023 Hi Charles, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds LC Luke C. Regional Director Hospitality Used the software for: 2+ years ### "Say goodbye to overbookings! Say hello to lots of features" May 11, 2022 5.0 Good software and a team that listens and cares about providing the best PMS. Period. Pros Great UI. Huge range of features and reporting. No over-bookings ever! Cons Booking Portal UI and customisability is simple. Integrations to CRM and Accounting software is still in progress. Reason for choosing Cloudbeds Word of mouth recommendation. Review Source Response from Cloudbeds May 21, 2022 Hi Luke, thank you so much for your kind words and for taking the time to leave us a fantastic review. We are happy to hear that you are enjoying the core features of our system which is creating value for your business. We thrive to continue proving the best service for our loyal customers for many years to come. GD Greg D. Owner Real Estate Used the software for: 1-2 years ### "Cloudbeds has gone downhill. I wouldn't recommend them. " July 7, 2023 2.0 Terrible. Looking for new options. Pros Multi channel integration options are pretty good. Cons software is buggy especially when it comes to your property availability. Sometimes we'll notice days on your calendar that are blocked off for no reason. The customer support is the worst part about cloudbeds though. You can only message them through live chat or email and it's always painstakingly slow to get an answer to your questions. The software is not very user friendly so you will have a lot of questions about how to use it. Additionally, the checkout page on the website they build you is not end user friendly for customers. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Review Source Response from Cloudbeds July 17, 2023 Hi Greg, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. JT Jordin T. Manager Hospitality Used the software for: 2+ years ### "Cloudbeds is an essential tool for our business " March 30, 2022 5.0 overall has been great, the staff support and ease of use has been a very pleasant surprise. Pros The program is both easy to use and teach to employees. It takes all of the hard work and removes the pain that comes with accidental overbookings, something that has proven huge for our business especially when comparing to other businesses who do not use and have suffered because of it. Cons I would like more integrations with Point of Sale software programs Reason for choosing Cloudbeds a friend had used the program and spoke very highly of it Review Source Response from Cloudbeds April 23, 2022 Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are glad to hear that Cloudbeds is saving you time with a centralized platform, and our support efforts are meeting your expectations. We look forward to providing you with the best service for many more years to come. Cheers to more reservations and happier guests! AS Anna S. Revenue Manager Hospitality Used the software for: 1-2 years ### "Only suitable for very small businesses without revenue management goals" August 8, 2019 3.0 Very frustrating, frequent issues and glitches, would not recommend for fast paced environment as the system is not reliable. Pros Easy to use, some features like the search function where you can search for a name or any reservation number, both direct and 3rd party, are good. Perfect for a small B&B or guest house where you don't manage multiple rates and room types as this system cannot handle it. Definitely not suitable for hostels, even though they advertise this way - you will need to set up and manage each and every bed you have in the hostel separetly, no bulk set up possible. Cons Constant issues with performance, the system is often down for periods of time and always in the middle of the day when we have guests checking in and out. The support team are only vaguely knowledgeable in the system and will send you replies from a script rather than looking into the cases properly, they churn out auto-replies all the time. It's obvious they don't use the system and don't know it well. There is no revenue management functionality, you can only have 1 rate mapped to channels and they work on product level, not rate level - so you can't even close out a rate type, only the entire room type. No possibility of setting up any policies - you can only add text. No group functionality and no proper tax set-up. Reporting very poor, there are a total of 26 usable reports, of which only 6 pertain to revenue management and there's no pace report, which is a basic revenue report. No proper bulk update tool for rates, again, it works on product level so you can only do 1 room type at a time (unless you sell all your rooms at the same rate, which is unlikely). Review Source VR Verified Reviewer Founder Hospitality Used the software for: 1-2 years ### "Leading PMS globally " May 23, 2022 5.0 Very good so far Pros Integrations and flexibility Reliable software and great support team Cons pricing its a bit higher comparing with average alternatives in portugal. also itime access integration do not exist for door opening Alternatives considered [Host PMS](https://www.capterra.com/p/128032/Host-PMS/) Reason for choosing Cloudbeds Because of the company vision Review Source Response from Cloudbeds May 26, 2022 Thank you for your amazing review, we are thrilled to hear that the integrations and support efforts lead to a smooth journey with the Cloudbeds system. We look forward to continually improving the platform and our services, and we appreciate your feedback regarding pricing. If you would like to discuss this further, please don't hesitate to reach out to us via support@cloudbeds.com. JG Jehiel G. Owner Hospitality Used the software for: 2+ years ### "We are happy to use Cloudbeds" October 16, 2023 5.0 Pros is one of the simplest and easiest to use systems to carry out the good organization and management of our reservations. We really like your team's commitment to help solve problems. We are definitely happy to have them as Support tool. Cons Sometimes its interface has some complications, but it is enough to contact the support area so they can help you solve it. Review Source Response from Cloudbeds October 18, 2023 Hi Jehiel, Thank you for taking the time to share your feedback about Cloudbeds platform, problem solving, and support tool. We appreciate it! MER Maria Eugenia R. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "highly recommended" June 29, 2022 5.0 Nice and human. Pros Is very intuitive and safe for the owners Cons All the features should be included. Should have an app for ios and android. Review Source Response from Cloudbeds July 6, 2022 Thank you for an amazing review, Maria. We are thrilled to hear that our system is creating positive values for your business. We are always listening to our customers and are aware of the usefulness of a dedicated mobile app. Once we have more updates on this matter, we will be sure to communicate with you! Cheers to more reservations and happier guests! Ana F. Owner Hospitality Used the software for: 2+ years ### "Great PMS" December 7, 2018 5.0 Pros This is a great property management system, Very complete with channel manager and booking engine. The channel manager is great, works perfectly. No problems with double bookings ever, after 2 years. The housekeeping module could be improved a lot. The value for money is excellent. Cons The channel manager could have more distribution channels, and they should be faster in creating new partnership. 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