# Page 3 | Cloudbeds Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Cloudbeds the right Hospitality Property Management solution for you? Explore 341 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158839/Cloudbeds/reviews --- Cloudbeds 4.3 (341) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 4th, 2026 # Page 3 - Reviews of Cloudbeds ## Showing most helpful reviews Showing 51-75 of 341 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AW Anthony W. Owner Hospitality Used the software for: 6-12 months ### "Smooth transition, excellent functionality" October 29, 2019 5.0 From beginning to end, it was relatively easy. Stressful at times, until I fully understood. I actually prefer managing hands on the entire transition. That ensured I understood exactly how things work, and put it on me to complete the transition in a quality manner. Along the way, support was extremely responsive and helpful when I got stuck (which was rarely). Once we went live, the system performed exactly as desired. I couldn't be happier with it. Pros Pretty much everything. While the structure differed from our previous system, once I understood how it was organized, it was easy to use and functioned flawlessly. Every time I needed to do something, the capability was there. Now it's all routine. I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system. Now I could lose power, internet, and we are still functional on any device I can get internet access. The seamless integration with Expedia and Booking.com is wonderful, along with our credit card merchant. Upgrading from out old system to this capability pays for it monthly, based on additional bookings and mistake-free credit card processing. Cons I would be nit picking, and even then, I can't think of anything to mention. The two security items that were a nuisance my partner fixed within the application, resolving that slight annoyance. There is functionality I would use on occasion if I was willing to pay up for the subscription, but that's on me. It's there if I ever think it worthwhile. Even at the lowest level, I am perfectly happy. Reason for choosing Cloudbeds Three other products, four if you count the option of keeping what we had. We chose based on functionality and cost, after reviewing, speaking with, and investigating alternatives. In large part, Cloudbeds has structured themselves, in terms of cost, functionality, and support to better fit my small business. We couldn't afford the others, costing more than twice what Cloudbeds did, with bells, whistles and functionality we didn't need. I suspect other clients might find those other options a better fit for what they are trying to do, but Cloudbeds fit us perfectly. Fortunately we made the right decision, at least so far. :) Switched from [GuestTracker](https://www.capterra.com/p/2445/GuestTracker/) Wanted cloud solution cost of maintaining code on my computer clunky integration with Expedia no other channels offered numerous flaws in the software continually having to update no credit card processing frequent (several times a year) failures, requiring phone calls, repair sessions, often requiring much of my time to help trouble shoot and resolve Review Source Response from Cloudbeds May 15, 2022 Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your comments and feedback about your experience with Cloudbeds. We are glad that we could accommodate your needs and are thrilled to hear that our centralized platform is meeting your expectations. Customers are always our top priority and we would like to thank you once again for putting together such a well-thought and constructive review of our product. Your feedback helps us understand what we are doing right and how we can continue to pursue the correct path - we are honored to have you as part of our journey as we look forward to providing you with the best service for your business for many years to come. RC Rick C. Owner Hospitality Used the software for: Less than 6 months ### "If you can get past deployment you will like the software." April 9, 2022 4.0 Frustrating. Be prepared for the worst. Expect to do everything yourself and if you get a little help from , be happy about it. Pros Google Hotels Integration was the primary reason for the move. Cons The worst part of is the support. The people posing as support agents are mostly message takers. At best, they will Google an outdated support article and drop a link in the chat. You are on your own. You will need to troubleshoot all issues yourself. The launch was disorganized. They turned the API on even though they had not finished our website, resulting in several duplicate bookings. There was no team leader or project manager. Communication amongst Cloudbeds divisions was not good. Communication with us was worse. The site launched 3 days late. The developer had the contact info for another hotel on the site, there was no SSL certificate and the booking engine wasn't embedded. After days of trying to get support to fix the issues we jumped ship and had a site developed on Wix. It is a better solution. As I write this, we have been "live" for two weeks. I can no longer run Google Ads because we are unable to configure a conversion. This seems to be related to the fact that the tag is in the booking engine (framed) and the website but I am unsure, and again, there is no assistance from Cloudbeds. I am happy to be on Google Hotels which is something Lodgify was unable to do. This may help make up for the fact that we can no longer advertise on Google. The software is fairly intuitive and easy to use. Mapping the units in the API was easy. There is some very basic pricing manipulation missing, even with the PIE add-on. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Cloudbeds Lodgify does not offer Google Hotels integration. I was not happy with Lodgify support. I had no idea how much worse it could get. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) We moved to get listed on Google Hotels. Now that it is done I am glad I made the move. If I had to do it again knowing what I do, I would not switch. It was 2 weeks of heck. Review Source Response from Cloudbeds April 23, 2022 Thank you so much for taking the time to leave us an amazing review, we truly appreciate your comment. Customer service is one of our utmost priorities and I am very sorry to hear that you did not get the best experience from Cloudbeds. We will take strong measures and improve our quality of support with your feedback taken into account. Moving forward, we will ensure that every customer is treated with the best standard of support we aim to deliver at Cloudbeds. If you would like to discuss this matter in detail, please feel free to reach out via support@cloudbeds.com and reference this review. We would be glad to understand the situation further. AZ Arturo Z. Owner Hospitality Used the software for: 2+ years ### "Get your business running in a couple of hours!" May 3, 2022 5.0 Amazing, I have received many calls from competitors, I simply tell them that I'm not interested because I'm super happy with . I love the fact that it's priced accordingly to the size of your business. Pros I love the interface and ease of use, the graphic design is great, I love calendar view, is very easy to see and edit reservations, I really love this software! Cons The reservations page, we have almost NO options to customize the page and it looks like it was designed by an engineer in 1985! You guys could do so much better in terms of graphic design and options for each business! Reason for choosing Cloudbeds Because it was so easy to use, beautiful interface and affordable. Switched from [Winhotel](https://www.capterra.com/p/122356/Winhotel/) Winhotel was the worst experience, so complicated, it seemed like learning how to code in 1985! Ridiculous and so not user friendly and even more expensive! Review Source Response from Cloudbeds May 13, 2022 Thank you for leaving such a fantastic review for us, we truly appreciate your kind words and feedback, and are thrilled to hear that our core features are meeting your expectations. With regards to the reservations page, it will be forwarded to our product team. Should you have any more suggestions, please don't hesitate to visit: https://ideas.cloudbeds.com/ideas/new. TB Tommy B. General Manager Hospitality Used the software for: 1-2 years ### "Great partnership!" May 13, 2021 5.0 The customer service of is the cherry on the cake! There responding time is extremely fast and they have their own representative "on the ground" which is extremely pleasant, so when necessary we can actually meet in person with our Account Manager. Also during the challenging COVID times they proved us so far several times being a solid partner where we can count on think together with us and offering great relief solutions instead of creating problems. Pros The software is Cloud based and therefore very easy to use anywhere at any time. Also the mobile version is extremely user friendly. The reporting is easy to read and understand. The interface of the booking calendar is extremely straight forward and easy to use. Training with our staff and new coming staff go very fast. It is possible to have an external daily backup of your data on your server. There are several extra integration apps available to connect to the system like POS systems etc. It is very easy to move around bookings in the calendar instantly. Cons Maybe a mobile app would be nice to have, however I understand they are currently working on that. Maybe one small feedback which could be approved is in their booking engine when you select a room it would be nice if the selection could show up in "Accommodations" column at the right side so you can see a summary of what you are about to book and with the option to deleted rooms when necessary. Also once you click "book now" there is no way to make any adjustments to the booking anymore. A minor issue however maybe good to look into it... Alternatives considered [Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/) Reason for choosing Cloudbeds Price and user friendliness of their interface. Review Source Response from Cloudbeds April 19, 2022 We appreciate greatly the effort and time it took for you to write this review. We are incredibly delighted to hear how enjoyable your experience is with us so far. We are also excited that you had the chance to put a positive recognition to our team. We are more than happy to provide any help we can to our friends who share the same walk of life. About your feedback on a mobile app, as you had mentioned too, we are currently developing a mobile app so you can use Cloudbeds on the go. About the Booking Engine, we will escalate this to our team so they can take further actions to improve this situation. In the meantime, please reach out to our team at support@cloudbeds.com if you need any other assistance. LG Larry G. Operations Manager Hospitality Used the software for: 1-2 years ### "Choosing Cloudbeds as the HMS to migrate from our old HMS" June 27, 2022 4.0 I think i have already given that in my first feedback. Pros First of all, it was a pleasant experience to engage with the first line officers from , IE the sales staff. The meeting was useful and concise. Most of my relevant concerns were handled. Those that weren't were handled by the appropriate technical colleague. The migration was smooth although anyone who intents to perform all the data migration should get ready for a lot of work as the data might not be imported accurately albeit its not a major concern. The part that i was most impressed with Cloudbeds would be the dashboard and the calender. From these 2 functions its easy to have a clear view of the check ins, out, as well as the occupancy. Of course there are more sub functions equally useful from the calender. Another equally cool feature i'd have to say is the integration with a large pool of vendors to expand the basic HMS and cater it specifically to each hotel's operation. For us, we integrated Cloudbeds with Assa Abloy's NFC enabled door lock, a Mobile Check in aplication which allows our guests to check in wthout accessing our front desk. This frees up our front desk staff and they have time to perform other tasks! Guest can safely access their room with their mobile device. Cons Like any software or application, there are always ways and functions to improve. I was rather disappointed after we have rolled out LIVE with only to discover that the functions of its REPORTS ( this also include guests folios) are not as comprehensive or flexible as we initially thought. There were also a couple of times when all our front desk terminals were not accesible and was later confirmed by Cloudbeds support personnel that they had some technical issues and needed some time to rectify the situation. (Fortunately it took less than 3 hours). And to be fair, since we've gone LIVE with Cloudbeds, it happened only twice. The other issue is the lag, sometime my staff will complain to me that it can take more than 2-3 mins to load a page. Alternatives considered [OPERA Cloud Property Management](https://www.capterra.com/p/266207/OPERA-Cloud-Property-Management/) Reason for choosing Cloudbeds Most of the products nowadays are cloud enabled and has similar functions, For me to decide on , the key issues are definitely its cost competitiveness, scalability, expandability as well as the friendly support helpddesk! Review Source Response from Cloudbeds July 13, 2022 Thank you for sharing such a fantastic review, Larry. We have thoroughly enjoyed reading your comments and are thrilled by the positive feedback - this shows that we are able to meet expectations and are happy to continuously serve our loyal customers. Your voice and opinion matter most and we appreciate receiving your views of the system and experience so far, which helps us understand what we are doing right while finding the areas for improvement. In addition to that, we're happy that our support efforts have met expectations which we value significantly among several other things. Cheers to more reservations and happier guests! SW Stephen W. Owner Hospitality Used the software for: Less than 6 months ### "CloudBeds is the BEST!!! Hands Down!" May 12, 2022 5.0 Excellent! Pros What I like the most is that keeps me in control. You see, they offer the "back-end" features like the ability of my website to now take payments, and let customers pick dates and make reservations. But, unlike other sites, you STILL maintain complete control over who you decide to let come and stay in your property. When I was using the other site, I was being forced to take certain people and being pressured to not address issues when they arose. It made me feel like I was being pressured. With CloudBeds, they don't send you customers. Customers find you and you decide. Cons Nothing. There is nothing to complain about. It's great! Review Source Response from Cloudbeds May 21, 2022 Thank you for such an awesome review, Stephen, and for sharing your feedback regarding your experience with Cloudbeds! We are thrilled to hear that your property is benefitting from our core system features. We will continue to work hard to meet your expectations and we understand how important it is to be in full control of your inventory and manage your guests with ease. Please don't hesitate to share any additional feedback with us via support@cloudbeds.com. MN Mahesh N. Owner Hospitality Used the software for: 2+ years ### "Best Channel Management." August 8, 2022 5.0 Very much easy like someone is standing with me every time to help.Move your hand but the brain part is automatically mobilized. You are using this software but you never feel strange about this software.Made well for all gorups of people. Pros Easy to use and user friendly.Any non trained person can use it.It is so much like the easy calendar where we can view and manage the rooms for the guest simply by dragging it out.And mostly pricing the rooms are very much easier.Overall this software is made for professional or unprofessional personality as well.Try it and you will find it the best for use with ease.The team member are very supportive in the sense of billing support,technical help and they are real human behind this software. Cons Like least in this thing means there are no any software better than this software for hotel management. Review Source Response from Cloudbeds September 12, 2022 Thank you for taking the time and writing us such an amazing review, Mahesh. We are truly pleased to serve you as our loyal customer and are thrilled to hear how much you have been benefitting from the system and its impact on your business. Cheers to more reservations and happier guests! MS Madison S. GM Hospitality Used the software for: Less than 6 months ### "Only useful if you are willing to buy 100 other programs too." May 15, 2022 2.0 Buy a different software. Pros The system is fairly simple to learn, in spite of its MANY faults, and it's nice that it partially integrates with third party platforms like Airbnb. Cons Even the smallest task takes an incredible number of steps. The system is slow, which is a nightmare since everything takes so many steps. A check in takes quite literally three times as long as it did with my previous software. They devoted time and energy in development to things that do not matter (like number of languages you can email in) and completely disregarded the most basic of PMS functionality. The simplest processes like cancellations or purchases of items and services can ONLY be done manually, tediously, inefficiently, or with the additional purchase of supplemental programs. Switched from [Kampsight](https://www.capterra.com/p/200443/K2-Kampsight/) Left the KOA franchise Review Source Response from Cloudbeds May 22, 2022 Hi Madison, thank you for sharing your feedback and we are truly sorry that your Cloudbeds experience was not up to standards. Our software is normally known for an efficient user experience and we regret that we could not deliver. We would love to hear more from you so that we can understand the gaps that can be improved. Please don't hesitate to reach out to support@cloudbeds.com referencing this review. JL Jessica L. General Manager Hospitality Used the software for: 2+ years ### "Great All in One Solution - PMS + Channel Manager + Booking Engine" October 21, 2019 5.0 Overall we are very happy with . It's a software you can trust. We were worried at the beginning since we were used working with local servers, but we are very happy about the decision we took to switch to a cloudbased system. Pros One of the biggest Pros is that we don't have to use any 3rd party software anymore. It all works perfectly together and we are happy that we don't have to switch between different solutions for our daily workflow. It gives us full control over the business and a great overview of our daily operations. Since we started with we increased our direct bookings and our revenue. Great software which we totally recommend for others. Cons Not available in German language. We would love to work with a Mobile App. No Accounting integration - we have to export all the data and upload it into our accounting software. Alternatives considered [Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/)[Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Cloudbeds The 24/7 Support was important for us and the price was also a big factor. offered us a flexible onboarding with a great subscription-based contract. We could have canceled any time without any implementation fees, which made our decision to try the product and stay with it after 2 years easier. We don't regret it - we love it. Review Source Response from Cloudbeds April 22, 2022 Thank you for taking the time to write us this review. We are delighted to hear how Cloudbeds can improve your sales and also promote efficiency in your workplace. We are also glad that you took the time to give the recognition to our teammates in support. We also not long ago launched our system in German, French, and Italian and I am sure you will love it! IC Isabel C. Sales & Marketing Hospitality Used the software for: Less than 6 months ### "Um início difícil, agora a melhorar" February 21, 2022 4.0 Muitos problemas no processo de implementação das 7 unidades com imensos overbookings a ocorrerem que nos causaram imensos transtornos e perda de tempo de contacto com booking, expedia e para entender o que se estava a passar. Continuamos com problemas de sincronização da tarifa da HotelBeds desde Novembro, temos de alterar manualmente o preço da reserva para coincidir com o cartão a ser cobrado. Tive dois meses sem acesso a faturas , e tive que insistir imenso para que a situação ficasse resolvida. Tenho de aceder quase todos os dias aos documentos fiscais, portanto isto causou-me imenso transtorno. De resto , ultimamente os problemas que tenho tido têm sido praticamente todos resolvidos rapidamente pelo suporte que faz o melhor que pode (por vezes acho que podiam ser mais proativos). Pros intuitivo, bom design, tem uma equipa de suporte disponível 24 horas, o facto de termos channel manager, booking engine e pms num só software facilita imenso o dia-a-dia de todas as unidades Cons recursos que faltam - sincronização de tarifas com as OTA's que não sejam só a tarifa Standard; o facto de não termos possibilidade de colocar preços por ocupação; as unidades Spot Apartments têm perfis / páginas diferentes e não tendo ligação entre elas faz com que o dia-a-dia seja dificil de gerir porque temos de ver propriedade a propriedade em vez de ter só um perfil (Spot Apartments) com as diferentes localizações (exemplo: se quisermos mudar um hospede de uma unidade para outra temos de cancelar a reserva e criar a reserva na outra unidade porque nao existe possibilidade de alocar de uma unidade para outra); outra coisa +é o facto de vocÊs não terem um alerta de preço minimo , isso era algo muito util ter por causa dos erros de digitação (colocar 5€ em vez de 50€). Alternatives considered [RoomRaccoon](https://www.capterra.com/p/153249/RoomRaccoon/) Reason for choosing Cloudbeds já tínhamos uma unidade o Porto Spot Hostel e fizeram-nos uma proposta mais vantajosa (ainda que só por 1 ano pelo que iremos reavaliar os preços aquando da data de renovação) Review Source Response from Cloudbeds April 25, 2022 Thank you for taking the time to leave us an amazing review. We are glad to hear that you are enjoying some of the core features of Cloudbeds. We truly appreciate your feedback regarding the channel manager - and if you haven't already, please reach out to us via support@cloudbeds.com referencing this review so we can better understand your request. HE Henrico E. Director Hospitality Used the software for: 2+ years ### "Embraces the diversity in the field and the guiding principles" May 10, 2024 5.0 Championing sustainability in the industry. gives the most comprehensive insight into the structure and functioning of this industry. Pros There is a sense of leadership and responsibility found in . It has for a long time served as an umbrella in my hospitality management journey. Chiefly, Cloudbeds optimize business performance through its daily assistance in operations. It is also easy to deal with customer complaints and inquiries. Cons I had issues with bookings. It was slow to load new entries which affected our schedule. The issue was attended by the support team. Review Source Response from Cloudbeds May 16, 2024 Hi Henrico, Thank you for taking the time to share your feedback about Cloudbeds management, and customer inquiries/complaints. We appreciate it! BG Baris G. Hotel Manager Hospitality Used the software for: 6-12 months ### " Easy to use PMS with great booking channel manager" November 21, 2020 5.0 is a great solution for us to provide multiple booking channel management with its multiple language and multiple currency integrations however still needs improvement in terms of number of languages and currencies it supports and integration with physical pos which leads to slow operations like in our case. Pros Really saves our time with its automised multiple booking channel management system especially its automatic rate management helps us to optimize our revenue by providing the optimal price for rooms over time. Offers a great number of booking channels, expecially integration with Expedia is really beneficial for us. Other great aspect of is it is really easy to train the staff to start using it. Cons Acomos doe not have integration with the physical pos that we are using which costs us time in operations to manually input the credit card details. Additional languages and more multiple currency integration would be beneficial for the hotels which operate multi-national staff like us. Alternatives considered [Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/) Reason for choosing Cloudbeds provides the greatest number of different OTAs integration, it supports much more number of multiple languages and multiple currencies. These factors are important for us and made CloudBeds a superior alternative in our desicion making process. Review Source Response from Cloudbeds November 25, 2020 Thank you for this review! We are glad to be partners with your property. As we continue to advance our software solution, keep your ideas and feedback coming. Cheers! JG Jim G. Founder,Owner Operator Hospitality Used the software for: 2+ years ### "FIND AN ALTERNATIVE TO CLOUDBEDS AS IT HAS NOW BECOME GLITCHY!" March 19, 2026 1.0 was an impressive and amazing system at the beginning when we signed up 5+ years ago. However, since their need to constantly implement changes is rampant, and they do not do a good job testing their programming changes before implementation to see how it affects everything else, it has now become a constant game/battle using the system. Everyday we see a new programming change, something doesn't work right or like it used to, and we have to waste valuable time back and forth to try and get it fixed or to find out we are just "stuck" with a change on something that worked fine for past 5+ years. They make these changes seemingly willy nilly without any explanation unless we press for answers. I say stay away from this system until they work out all the bugs and look for other less expensive, comparable user friendly options instead. Pros Professional look for the business and when it works it does the job well for us. Has some great features when it is working correctly. Cons All the constant changes is making it less user friendly and more complicated. Changes are making it very glitchy and troublesome to use for Admin and Staff. Very frustrating to deal with being a 5+ year customer. Unsure if it has been worth all the hassle and headaches. With automatic price increases over the years, now we are paying too much money monthly for something that frustrates my staff and myself daily. Now has unnecessarily overly complex reports and we are unsure of the accuracy of some of the numbers we are getting from the reports. Also, you have to pay extra for customer support via phone. So customer support is mediocre at best and clunky and time consuming having to go through emails back and forth considering the amount of glitches we've encountered with all the changes they have been making. Alternatives considered [Beds24](https://www.capterra.com/p/123511/Beds24-com/)[BedBooking](https://www.capterra.com/p/153921/BedBooking/)[Adventure Office](https://www.capterra.com/p/158019/Adventure-Office/) Reason for choosing Cloudbeds Customer Support is top notch and very helpful with such a complex system . Review Source Justin S. Small Business Owner Hospitality Used the software for: 6-12 months ### "Great at some things, missing many" August 12, 2018 4.0 is the best of an embarrassingly bad market. Their support is cheery and relatively quick to respond, which is all the more frustrating when they consistently cannot help you nor provide you insight into whether your issues will ever be fixed. They provide an "ideas" site for their customers to use (so their employees aren't required to actually talk to customers), and they have gone as far as to REMOVE the ability to comment on ideas in order to add more detail/use cases/etc. If screaming into the void wasn't bad enough, now they've closed the door in front of your face. Pros Seamless integration with third party channels. Would be nice to have less manual work in between each, but that is not something could change easily, since it's also up to the 3rd party. Online booking widget/site is very good. Customer friendly, haven't received nearly any calls for people unable to figure out how to book. Calendar is relatively simple to use and provides ~80%+ of the info I need on a daily basis. Cons NO integration with a credit card swiping device. Instead, any walk ins or changes to credit cards for existing reservations require you to manually input the credit card, which is both time consuming AND costs us thousands of dollars extra a year in fees (keyed in cards are 1% higher than swiped for us). No mobile app, meaning you need to use their site which is not mobile friendly. Poor item entry to a reservation. Adding items to the system is a breeze, but adding them to a reservation takes 7 clicks IF you're already on the reservation folio, otherwise it can take 10 from the calendar! Total waste of time, especially when we sell numerous small items from our on premise store. Review Source AV Alfredo V. Revenue Manager Hospitality Used the software for: 1-2 years ### "The comfort of a hotel and the adventure of a camping" October 24, 2019 5.0 We switched to almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it. This software is getting better every month! Pros Easy onboarding. Simple to train our staff and new team members. Great connectivity with channels. 27/7 Support Cons We would love to see more integrations in the future. A mobile App would be amazing. Alternatives considered [Campground Master](https://www.capterra.com/p/33941/Campground-Master/)[Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/)[Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Cloudbeds Our decision making factor was the Sales Manager - he didn't try to sell software - he took us by the hand and showed us how to grow and gain trust with an amazing software with people behind that work to create an impact. We felt very attached to the Family and their mission. And here we are after one year of successfully growing together. We totally love it. Switched from [Octorate](https://www.capterra.com/p/168722/Octorate/) Unstable connection - overbookings. Not really good support. User interface was not newbie-friendly. Review Source Response from Cloudbeds April 22, 2022 Thank you for taking the time to leave this amazing review, we are delighted to hear that our product and support efforts are meeting your needs. At the same time, we appreciate your kind words about our sales staff - it brings us joy and motivates us to continuously improve our system and provide the best experience you can have! Regarding your suggestion on the mobile app, you can access the system through your mobile's built-in browser. Nevertheless, we are also developing a mobile app so you can access our system easily and tailored to your phone. Please do let our team at support@cloudbeds.com know if you need any other assistance. KB Kerry B. Director Hospitality Used the software for: 6-12 months ### "Great for large businesses " November 27, 2023 4.0 Friendly team and the program itself is very good, however, if you are not technically minded, we found cloud beds to be very complicated and help is difficult to get and this was very frustrating. Pros Had a lot of different features and functions that were very useful and some simple to use Cons The customer service is far too complicated and takes too long. There is no phone number so you can never just call a person and quickly get help over the phone. You need to log your problem by email then you have to wait for a confirmation then you have to wait for a response and all communication is done by email and sometimes the answer is not what you are actually looking for. This can take days which is just not use a friendly, and appropriate when you are running a busy business that needs problems sorted right away. Can cause a lot of stress! Reason for choosing Cloudbeds Team members were friendly and sold it to us. Review Source Response from Cloudbeds February 13, 2024 Hi Kerry, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. AM Alejandra M. Hotel Manager Hospitality Used the software for: 1-2 years ### "The best software in the market!" June 24, 2022 5.0 The problem that it resolve us was connecting to all the platforms and be able to compete with other hotels. Also making our guests book more easy, quick and safe. Pros What we like the most about this software is how easy is to use and learn, how it has never failed us and out guests, and how easy was to connect it to all of the channels, which increased our sales. Cons The software can improve their mobile site and the currency transactions. Reason for choosing Cloudbeds The clean design of the software. Review Source Response from Cloudbeds July 16, 2022 Thank you for sharing your review with us, Alejandro. We are grateful that you're finding our system and its core features effective for your business. We understand the importance of a dedicated mobile app that is unavailable at the moment. We will keep you posted once we have any news. SA Steve A. Owner/Operator Hospitality Used the software for: 6-12 months ### "Cloudbeds has given my hotel a new life." October 8, 2019 5.0 Our goal when switching to was to save time doing daily tasks but the software was done so much more. Our direct bookings have increased by over 35%. Guests have noticed the rate checker on my booking engine and felt confident booking directly. We also have seen a boost in OTA bookings. We added a couple of niche channels this past year offered in Cloubdeds Channel Manager and without any extra work from my team, the reservations have increased. My favorite part of the software is PIE. No longer am I worrying about rate management. The automated changes make me feel confident that my rates are helping me maximize my revenue. The time savings have had a big impact! I am a smaller boutique hotel and don't have the luxury of a big staff. My goal has always been to focus on the guest experience and to get away from the computer. Cloudbeds has streamlined every aspect of my operation and my guests feel it. Overall I am thrilled with my Cloudbeds experience. The people in the company seem to be happy to help me succeed. Knowing the 24/7 support there is a good feeling but to be honest, I haven't needed support very much. The software has built-in training videos and the software has been extremely reliable. When I have questions I find the answer pretty quickly in the help desk. I give Cloudbeds 10/10. I highly recommend letting Cloubdeds be your software partner. Pros is fast and easy to use. The software saves me time and has many features that are growing my bookings. My hotel is now more productive and profitable than ever. Plus, they have amazing support! Cloudbeds gets a 10/10. Cons Hard to say what can be done to improve. The software seems to offer the best technology around. I went with the Cloubdeds Premier Package and get updated regularly that there are new or updated features available to me. It's good to know they don't stop innovating. Review Source Response from Cloudbeds April 22, 2022 Thank you very much for giving us such an amazing review; we highly appreciate your comments about our system and how much you and your staffs enjoy using Cloudbeds. We are always working hard to bring the latest features and integrations and together with your feedback and support it makes our journey successful. Cheers to more reservations and happier guests! JG Jennifer G. CFO Hospitality Used the software for: 2+ years ### "Thieves " August 31, 2023 1.0 Pros They are not reputable and allow others to transfer your account with authorizing Cons THIEVES, they allowed someone to transfer my account without my approval and authorization. STATING THEY HAD "documents" THERE ARE NO DOCUMENTS, NO APPROVAL, NO AUTHORIZATION, they have gone against their own company policies. The person they transferred my account stole this and ALLOWED it. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Cloudbeds Referrals Review Source PC Panagiotis C. manager Hospitality Used the software for: 2+ years ### "Deciding to change prices on their own...." January 11, 2023 3.0 negative. they decided to double my fees in one day without any reconsiliation. they just doubled the price from 37 to 74. Total disgrace. Pros I was just changing the prices in 6 sites on my own. now its easier. nothing another channel manager wouldnt do. Cons constant bugs. the support instead of helping you out they just send you articles uppon articles Alternatives considered [iGMS](https://www.capterra.com/p/157033/iGMS/) Reason for choosing Cloudbeds price but this is also the reason i m going to drop it. Review Source Response from Cloudbeds January 25, 2023 Dear Panagiotis, Thank you for taking time to post your review. Your feedback helps us do better. Over the past years, we have been building new solutions and making product improvements to help customers maximize revenue and increase occupancy. In order to continue providing customers with a world-class platform, prices had to be adjusted accordingly. Please note that prior to applying any pricing changes, we sent a 30-day notice to customers. The same email notification was sent to your billing email on November 15, 2022. Thank you for your feedback, and please do not hesitate to us at support@cloudbeds.com if any concerns remain. AA Andrea A. CEO/Owner Hospitality Used the software for: 2+ years ### "Used Cloudbeds for 4 years, so HAPPY to have finally found a much better product" April 19, 2022 3.0 Overall I have not been happy with , and in fact have recently switched. In addition to the problems with user interface, slow/unresponsive customer service, extremely poor reporting, and calendar/channel management never really working, when I went to cancel it, they REQUIRE a meeting in order to cancel, or they will just continue to charge you. I've never heard of anything like this. Our new HMS is SO much easier to use, and their customer support is a thousand times better. Not to mention how much better their booking engine looks and works. Pros I chose because they integrated with \[SENSITIVE CONTENT\] and had a calendar that should have worked across all the channels. Cons Not only did the calendar not really work across the channels, but the software itself was ridiculously difficult to use. Extremely poor user interface. We required "help" with absolutely anything that was outside of perfectly typical (which was often), and would have to submit a ticket and wait (sometimes for days) to get that help. Review Source Response from Cloudbeds April 23, 2022 Thank you so much for taking the time to leave us this review, we appreciate your feedback and regret to hear that you did not have the best experience with us. We will continue to work hard and understand our community's needs even better. If you would like to discuss this matter in further detail, please feel free to reach out via support@cloudbeds.com and reference this review. We would be glad to understand the situation further. JM Jeevan M. technical recuriter Staffing and Recruiting Used the software for: 1-2 years ### "cloud beds" November 3, 2022 5.0 Pros My most like about this software is its very secure and user friendly Channel Analytics is very helpful Cons my most dislike about this software nothing . just need some new updates Review Source Response from Cloudbeds February 7, 2023 Hi Jeevan, Thank you for taking the time to share your feedback. We are happy to hear that you are satisfied with all that Cloudbeds has to offer. We are here to assist if you have any questions! Warm regards, The Cloudbeds Team KE Kira E. Executive Assistant Hospitality Used the software for: 1-2 years ### "Great Choice for Independent Hotelier" November 30, 2023 4.0 Overall, we are very happy with our choice in using . It works very well for a hotel of our size. Pros is an all in one system which makes running the day to day operations easy. I love the online program so that I can check on items and make reservations from our main corporate office. It helps to streamline as I am not at the hotel everyday. They are always creating new features and working on improvements which is great. Cons The program can be daunting to use as there are many ways to complete items. I also do not love the way their cancelled reservations work as I would love to see them zeroed out in an easier way. Review Source Response from Cloudbeds December 5, 2023 Hi Kira, Thank you for taking the time to share your feedback about Cloudbeds system, operations and features. We appreciate it! Regarding our cancelled reservations, would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. PO Patompob O. Executive Assistance Manager Hospitality Used the software for: 2+ years ### "How CB change the game." November 18, 2021 5.0 Game changer, Tide turn Pros CB has finally put a company in to one-man operation with their superior automate idea for company asset management. The market is open n development, too. Cons Upgrading program like door and power control by mobile phone, we need to have a solution to reach the hotel more, to make more use of the property. Sometime CB is very advance the property just need operator coaching directly. This not CB fault. Reason for choosing Cloudbeds Calendar and price. Review Source Response from Cloudbeds April 25, 2022 Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is helping you enhance your business with a centralized platform. Your feedbacks are also helpful as it helps us grow by listening to our valued customers. We look forward to providing you with the best service for many more years to come. Cheers to more reservations and happier guests! NW Nardya W. Director Hospitality Used the software for: 1-2 years ### "Help in Unprecedented Times" May 5, 2021 5.0 has been a great addition to our business, unfortunately we joined at the beginning of January 2020 so were only able to optimise the usage in the first 3 months, however the support that has been extended to us during the Covid Pandemic has been exceptional. Unfortunately our business has suffered terribly with a drop from 80% occupancy to barely 5% but Cloudbeds has been active with their training support and relief support. It is refreshing in this age of technology that customer service actually calls to speak to you. We really look forward to a continued relationship and a return to travel and more business in the future! Pros I like the easy calendar use. Setting up promotions, loading rates, online training information Cons I would like to see improved graphics for the direct booking site, to really show off Promotions or Special offers. Reason for choosing Cloudbeds Great Customer onboarding team, functions were more suitable for a smaller business, easy to follow online information, software interface was easier to navigate. Customer Service response is excellent and speedy. Switched from [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Poor Customer Service . Software was not suitable for a small business. Review Source Response from Cloudbeds April 19, 2022 Thank you for your trust in Cloudbeds and for writing us such a nice review; we truly appreciate your feedback and that you are enjoying some of the core features. Regarding our booking engine, it is fully customizable through open HTML coding and we have some resources in our knowledge base that can help you re-design it into a suitable theme of your liking. Please reach out to us via support@cloudbeds.com and we will be more than happy to help you. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.