# Page 4 | Cloudbeds Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Cloudbeds the right Hospitality Property Management solution for you? Explore 341 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158839/Cloudbeds/reviews --- Cloudbeds 4.3 (341) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 4th, 2026 # Page 4 - Reviews of Cloudbeds ## Showing most helpful reviews Showing 76-100 of 341 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Llyr R. Managing Director Hospitality Used the software for: 1-2 years ### "Great all-rounder with a rapid rate of feature updates. " June 22, 2023 5.0 Great - probably the leader in the PMS space. You get what you pay for! Pros Ease of use and integrations with OTAs. Rapid rate of feature udates. Cons It's very expensive and somewhat glitchy at times. Missing native Xero/Quickbooks accounting integration. Alternatives considered [Preno](https://www.capterra.com/p/153164/Preno/) Review Source Response from Cloudbeds July 10, 2023 Hi Llyr, Thank you for taking the time to share your feedback about the ease of use and integrations with OTA's. We appreciate it! Regarding the pricing and integrations, would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds Pedro A. Co-founder Hospitality Used the software for: Less than 6 months ### "Great sales peach, but not for a property management company" May 16, 2022 3.0 A total waste of time. The only useful time was to actually review this company and help future clients to avoid at all costs. Pros It´s very intuitive and has a lot of functionalities. Cons Do not, I repeat, do not go for if you are a property management company. They will try to convince you that they have all of the common day to day utilities of a channel manager/PMS. Unlike any other channel manager, the connection with booking is quite easy and done in a few minutes. For Cloudbeds, I basically needed to create a different booking account for each listing which is outrageous to say the least! I Have worked with 3 different platforms and probably had over 40 video calls with channel managers/PMS in the past and this was by far the worst experience I have had so far. Plus, I have paid for the onboarding and have not been entitled to any partial refund after finding out about hidden information given by the sales team. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Review Source Response from Cloudbeds May 19, 2022 We are truly sorry to hear that you did not have the best experience as a management company concerning your listings with the channel manager. Customer satisfaction will always be our top priority, and we would appreciate the opportunity to connect with you to better understand this matter. Please feel free to reach out to us via support@cloudbeds.com referencing this review and we will do our best to address the issues. AH Alex H. Owner Hospitality Used the software for: 2+ years ### "Happy with cloudbeds since we started 8 years ago" February 10, 2022 5.0 We started with about 8 years ago and since that the company keep grow and making life easier to property individual owners like me. Pros Easy to use and the connetion provide with defferent booking channel Cons I really like everything maybe the price for the othere service integration Alternatives considered [iHotelier](https://www.capterra.com/p/122131/iHotelier/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Cloudbeds Beacause of the frondesk management, which is easy for everyone to work with. Review Source Response from Cloudbeds April 25, 2022 Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is saving you time with a centralized platform. We look forward to providing you with the best service for many more years to come. Thank you for being a part of our journey as a loyal customer for this many years - Cheers to more reservations and happier guests! YT Yoselin T. Recepcionist Hospitality Used the software for: 2+ years ### "Incredible software for the world of hotel reservations." June 24, 2022 5.0 Using the system, it allows to have a better control of the reservations made in the establishment. Having a dashboard view of arrivals as well as your occupancy percentage allows you to make the right decisions when it comes to making modifications with our guests. The colors used by the program are friendly to the eye, this is highly recommended for a person working an 8 hour shift in the reservations area as they are not difficult to read. The convenience of having a software like this, is to be able to link it with your Poster software, which makes the guest accounts accurate, allows control and a better summary of stay for our customers, Translated with www.DeepL.com/Translator (free version) Pros The best software we have found has worked for the organization of our reservations. Regardless of the fact that its operation is almost intuitive, it is very easy to learn how to use. Its colors and calendar layout allow the user to have a better visibility of the available rooms and thus avoid overbooking. Cons The only thing I don't like is that it is not compatible with older versions of ios and android. Reason for choosing Cloudbeds was our first choice Review Source Response from Cloudbeds July 16, 2022 Thank you for sharing your amazing feedback with us, Yoselin. We are thrilled to hear that you're finding our system productive and useful for the business. You can run Cloudbeds on any mobile device using native browsers. If you require any assistance please feel free to reach out via support@cloudbeds.com. FA Felix A. Owner Hospitality Used the software for: 6-12 months ### "The easy to use PMS" October 31, 2019 5.0 increased our reservations in less than two 2 months using it - we have experience more bookings than before thanks to the Expertise that our Sales Manager gave us to increase the number of channels and also to use the right revenue strategy. Our entire staff is very thankful that they save a lot of time with our new PMS. All in all very happy we took the decision to change to an All in One Solution. Pros \- East to learn - Very intuitive - Quick on boarding - Great Channel Manager - Excellent support Cons \- Not available in German Language - No Accounting integration - Invoicing format is not customizable Alternatives considered [EasyPMS](https://www.capterra.com/p/195238/EasyPMS/)[ibelsa.rooms](https://www.capterra.com/p/125919/ibelsa-rooms/)[Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/) Reason for choosing Cloudbeds The sales team did a great job - they took us by the hand and showed us exactly how to plan our strategy. We were impressed by their industry knowledge and it made our decision very easy. No pressure and excellent on boarding. Review Source Response from Cloudbeds April 22, 2022 Thank you for taking the time to write us this review. We are delighted to hear about the great impact it has brought to your business, and that it also promotes efficiency in your workplace. We have now launched our system in German, French, and Italian and I am sure you will love it! Regarding the integration with Accounting apps, we do partner with several Accounting apps such as Quickbooks, Xero, and a few others. If you need further assistance with integrations, please reach out to us via support@cloudbeds.com. LS Laura S. Bookkeeper Hospitality Used the software for: Less than 6 months ### "Nice features and pricing, but needs better support." January 1, 2020 4.0 Some aspects are really nice. Managing the channel reservations has become much easier, and managing reservations from our website has become easier. is working to improve response time for support requests. If your company is already acquainted with a cloud based reservation and property management system, then Cloudbeds is worth considering. If you are making the change from an older, server based reservation system, find a software partner that provides comprehensive training and provides live support accessible by telephone. It is worth paying the extra money. Pros Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports. Cons We really dislike the arrangement for Technical Support. There is NO option for immediate, live support. We cannot get a live person immediately for any support issue. We always have to submit an email request. We can request an urgent call back and sometimes it happens within a few hours and sometimes it is several hours later. We often have to go back and forth with multiple emails just to have the support rep or "coach" understand what we are talking about. We worried about this arrangement but took a chance. Reason for choosing Cloudbeds We chose for their pricing structure,ease of channel integration, and their Price Intelligence Engine. Other software providers had higher costs for integrating third party reservations and higher costs for training, and in some cases, required yearly contracts. Review Source Response from Cloudbeds May 27, 2020 Thank you for this review, Laura. We are glad that the product is delivering value, and we are sorry that there were times when the service wasn't adequate for your needs. We are improving our Onboarding services and on-demand support in response to feedback just like this. We want to provide services that match the needs of our customers. Thank you again for the feedback. EK Engin K. Owner Hospitality Used the software for: Less than 6 months ### "They did not give what they offer- Misleading staff and ads" October 16, 2022 1.0 Very bad. I wouldnt recommend it to noone. There plenty of better options. Also sometimes connection cuts with booking so it doesnt send the price change. Pros Nothing is good. We did not like anything. Cons We wanted to use this softare to manage our small hostel with 28 beds. We talked about the features that we will have with the plan that we were buying on the phone before buying. They told us we will have 3 apps for free and shared inventory funcion is included. After paying, we are told we need to pay extra for shared inventory and apps we talked that they said free is just integration of the app is free. So We are informed in the begining wrong. We were thinking of two software to use, or Counter app. Counter app is half the price and comes these features with premium plan all included. We wanted to cancel the membership, but look what they say, we can cancel but we do not refund. So you cancel but take the money. Interesting. I never had this kind of issue in nowhere. We are using just to save our money then we will cancel it for sure. Review Source Response from Cloudbeds February 9, 2023 Hi Engin, We appreciate your feedback, and we apologize for any frustration you may have experienced. Thank you for speaking with a member of our hospitality Consultant Team to resolve this issue. If you need additional assistance, please reach out to the team at support@cloudbeds.com Warm regards, The Cloudbeds Team SP Shalinka P. Manager Hospitality Used the software for: 2+ years ### "Great Support " September 7, 2021 5.0 Pros As a customer for over 2 years, I have never been disappointed and here are a couple of reasons why. Customer support is efficient and understanding There are never any bugs or issues Easy to access on any device Easy to use it's easy to recommend. Cons It would be great if there was more room to customize rates and offers so as to link them to the website. apart from the Rack rates Review Source Response from Cloudbeds April 19, 2022 Thank you for your trust and support in Cloudbeds and for giving us such a nice review; we truly appreciate your comments and feedback. We look forward to working with you more in the future. In reference to your review, it is possible to create rate plans and packages that will be pushed to your website. If you wish to be assisted on how to get this done, please don't hesitate to write us an email at support@cloudbeds.com and we'll be more than glad to assist you. Cheers to more reservations and happier guests! LT Linh T. GM Hospitality Used the software for: 1-2 years ### "Awesome software for hotel management" August 14, 2021 5.0 Overall, I'm happy to stay with you guys but looking forward to new functions and features in the future! Especially for accounting in the software Pros The room rate is linked with OTAs, the calendar view is awesome, easy to follow, and keeps track of all reservations. You guys help me out by cutting down all unnecessary positions in our business Cons API is not really clear between and Booking. For eg, we want to set up different prices for a different numbers of people in a room, 2 people at different rates with 3 people, 4 people and so on. But it is hard to figure it out. Review Source Response from Cloudbeds April 19, 2022 Thank you for leaving us a wonderful review, we very much appreciate it! We are happy that you love the calendar view and that we are helping you cut down costs! We will be bringing more new and exciting features which we are sure you will also love! Also, we do apologize that at the moment, extra guest pricing on OTAs is not linked with Cloudbeds, which means that you will have to set it up on the OTA itself. However, this could change in the future and we will surely keep you up to date on any new developments in the software and API! DL Dexter L. Assistant Food and beverage manager Trainee Hospitality Used the software for: Less than 6 months ### "User friendly and great support" April 10, 2022 4.0 I feel that for a small scale hotel or a place that is not looking to modernize fully cloud beds provides enough features to help you get a foothold and have an over view of your Property. It helps a lot the learn the basics and is easy to work with everything that is provided. However this comes with a draw back at a certain moment you want to grow and would need features that is not provided in . Pros I like how easy it Is to quickly understand and be able to work with the system. The features are straight forward and everything is self explanatory. Cons There are limited features available which can hinder your company. At a certain point you want to become more automated than what can deliver on. Review Source Response from Cloudbeds April 23, 2022 Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are happy to hear about the user-friendliness of Cloudbeds. Would you be able to let us know more about the features that would benefit in further automating your business? Your suggestions are always welcome so please feel free to let us know more at: https://ideas.cloudbeds.com/ideas/new. AP Antonie P. MD Hospitality Used the software for: 6-12 months ### "Very user-friendly, cost-effective cloud PMS" May 24, 2022 5.0 This software is great for medium to small-sized hotels, limited service larger properties and vacation rental companies. Pros Super user-friendly (especially as it also has Thai language) and easy to setup. Amazing customer service (especially loving the live chat - with an actual person responding immediately). Integration with Xero. Cons Lack of POS and some more detailed reporting. Switched from [Newbook](https://www.capterra.com/p/144942/NewBook/) Newbook was not very user-friendly, very expensive and very slow customer service. I wanted to like it a d we tried for a number of years but now there are many new cloud based PMS tools that just serve us better. Review Source Response from Cloudbeds May 26, 2022 Thank you for leaving us such an amazing review. We appreciate the thoughtful comment and are glad that you are enjoying our Thai language release. With our support efforts meeting your expectations, we are aiming to continuously improve the service while bringing more features that benefit our customers. Feel free to reach out if you have any further suggestions or feedback. SI Sydney I. Marketing Director Hospitality Used the software for: 2+ years ### "User-Friendly, Constantly Improving & the Best Bang for our buck!" April 20, 2020 5.0 We have loved using ! It's helped us increase bookings, made email marketing super easy and Pros The ease of use is great. We train a lot of people and they can pick it up easily! I also love the ease of compatibility with OTA's, as well as the robust email marketing function. We have steadily increased our direct bookings and that feature alone is so valuable! Cons The lack of a Groups function (this is fairly common in hospitality software) and how it's pretty pricey to add. I also did not like the digital ticket system for customer support, but they recently introduced regional customer service reps which has been so helpful! Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Review Source Response from Cloudbeds April 22, 2022 Thanks, Sydney! We appreciate your review and product feedback and are delighted to hear about the great impact it has brought on your property. About your suggestions on the Groups function, we will forward this to the responsible team so they can review again the pricing and also make the feature accessible to everyone. Please don't hesitate to send us more suggestions or ideas via support@cloudbeds.com or at https://ideas.cloudbeds.com/ideas/new. mR maxence R. hotel manager Hospitality Used the software for: 1-2 years ### "Servicio al cliente y asistencia muy mala" February 1, 2023 4.0 Pros La simplicidad a usarlo, gérier reservas y el calendario Cons Hace mas de 1 ano y medio que el hotel fue comprado por un nuevo dueno y teniamos que cambiar el dueno de la cuenta de tambien. Hace quasi 3 meses que estamos conversando con Cloudbeds para ese cambio, que ya enviemos todos los documentos necesarios y al fin todavia no tenemos response. La asistencia online se cierra si no responde al agente de suporte despues de 30 segundos maximum, asi que tiene que re explicar todo y hacer de nuevo el processo con el proximo agente de suporte. Muy mal Review Source Response from Cloudbeds February 6, 2023 Estimado Maxence, Nos complace saber que está satisfecho con la calidad general de nuestro producto, sus características y funcionalidades. Nuestro equipo de seguridad se toma muy en serio los cambios de titularidad para garantizar que las cuentas de nuestros clientes estén protegidas en todo momento. Seguiremos en contacto directo con usted para informarle de los pasos que hay que dar para que este proceso se desarrolle como es debido. Una vez más, muchas gracias por tomarse el tiempo de enviar su comentario, y seguiremos haciendo todo lo que esté a nuestro alcance para ayudarle de la mejor manera posible. Un cordial saludo, El equipo de Cloudbeds PG Pablo G. Mercadologo Hospitality Used the software for: 1-2 years ### "Ideal para Gestionar tus calendarios!!" September 27, 2023 4.0 Una herramienta indispensable en la gestión de reservas cuando el hotel esta en cierta etapa de crecimiento, sencilla de utilizar en su fase básica, amigable y genera imagen para el establecimiento ante huéspedes y herramientas digitales como lo es el website, redes etc. Pros El que pueda actualizar fechas y precios en todos los canales de reserva que utilizamos y el bloqueo inmediato cuando existe una venta en alguno de estos canales. Esto facilito nuestra gestíon. Cons El poder llevar reportes financieros más exactos, dado aún nos duplica datos entre los que están reservas canceladas o bien no refleja algunas como los no show. Adicional el soporte técnico no es en tiempo real en el chat. Reason for choosing Cloudbeds Referencias y seguimiento comercial. Review Source Response from Cloudbeds October 3, 2023 Hola Pablo G, Gracias por tomarte el tiempo de comentar el sistema, las herramientas y el servicio técnico de Cloudbeds. ¡Lo apreciamos mucho! MG Magaly G. Property Manager Hospitality Used the software for: 1-2 years ### "Easy to Use All in One Property Management Software" October 17, 2019 5.0 We are very happy with the software - it gives us exactly what we need and the results are excellent. Great Support and very helpful when it comes to problems. Pros Excellent channel management - since we are working with we never had an overbooking. It's fast and reliable. Easy to Use Calendar - you can move reservations with one click. Payment Processing is automatized and connected with Stripe. We also automatized our Welcome and Goodbye Emails with Cloudbeds - increased our Guest Experience. Cons Invoicing could be more customizable - we currently use another software for accounting and invoicing. A Mobile App would be super helpful to have it on our phone - it's mobile responsive but it's not very user-friendly. Alternatives considered [AvaiBook](https://www.capterra.com/p/176921/Vacation-rental-software/)[Octorate](https://www.capterra.com/p/168722/Octorate/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)[Kigo](https://www.capterra.com/p/274975/Kigo/) Reason for choosing Cloudbeds In terms of price and features, it was the best option. We didn't want to "save" money at the beginning and have a surprise afterwards with a commission-based booking engine. gave us trust and they made it easy to come on board. Important was that we always had the option to cancel - no minimum contract and no implementation fee, so we started with a monthly subscription and now it's almost 2 years from when we started. Happy we did it! Review Source BG Baptiste G. CEO Hospitality Used the software for: 2+ years ### "Lot of problems" January 21, 2021 1.0 It's really a shame that a great software is weaken by pushy sales strategy, that make the software less efficient and create a lot of friction using it. Pros Easy to use PMS, nice design. Automated payment processing work great. Cons Customer support. What you need to know is that after agreed on a price, they keep trying sell you upgrade on module, propose your trials for module you don't need without telling you the price, then make it very complicted to get a refund. This high pushing sales method are normally for B2C, but they apply them for B2B that make using the software really unconfortable. Also they block all integration that could potentially compete with they own module, meaning you cannot chose for example your own yield management software, as no integrations with third party software is possible. It means this software is not apropriate when you own several hotel as your need to make all pricing manually. They own pricing software PIE is really not efficient, and not automated. Invoice system is not compliant with EU regulation Review Source Response from Cloudbeds January 28, 2021 Thank you very much for the review. Would you like to discuss the matter in greater detail? If so, please contact support@cloudbeds.com and reference this review. We would be glad to understand the situation further. MM Marty M. OWNER Hospitality Used the software for: 1-2 years ### "Bait and Switch" July 12, 2023 2.0 Very flustered on what \[sensitive content hidden\] and the gang stand behind??? Pros Not sure yet...was sold on the fact VRBO Was part of and it is NOT.This is casuing Heartburn and lost revenues Cons We were sold/told that VRBO and ABNB were able to be synced up with when in fact after almsot a year it has not nor does Clodbeds know today when this will be fixed. ABNB is OK but not VRBONOW Our Bookings staff and maid service have twice the work making sure bookings are correct...priceless Review Source Response from Cloudbeds July 17, 2023 Hi Marty, Thank you for taking the time to share your feedback. Someone from our leadership team has reached out to speak with you. Cloudbeds YL Yulia L. General Manager Hospitality Used the software for: Less than 6 months ### "Zazen Boutique Resort & Spa Intergration" December 30, 2022 4.0 Pros Easy to useClear interface for calendar and booking systemComplete and detailed reservation processClear process for booking engine set upQuick response of the on-boarding and support team Cons Groupe module with some unclear features and restrictions Switched from [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Regarding PMS via Commanche, we wanted to have a more modern partner with a clearer interface, better integration with online bookings, user friendly, editable, with good reports. We previously used Siteminder as a Channel Manager. We were completely satisfied with them, simply wanted to have all in one partner, so used instead. Review Source Response from Cloudbeds January 25, 2023 Hi Yulia and team, We thank you for your valuable feedback. We are so glad that you find our system easy to use! To help you further, we suggest you try our centralized training center called Cloudbeds University. CBU allows you to access and learn Cloudbeds functionalities at your own pace to understand the features better and to use them at full capacity. We highly suggest you explore our courses related to the Groups Module to understand the feature better. If you still need further help, please use our Live Chat option to get real-time assistance from our Support Team. They would be happy to schedule a screen share call with you to conduct any training sessions. We hope this helps and please feel free to reach out if you have any additional questions. SK Sai K. Owner Hospitality Used the software for: 2+ years ### "Love it" May 10, 2022 5.0 Been using over 4 years. One of the best choices we have ever made :) Pros Very easy to use and supportive during covid. Cons Would be nice to have support on call... Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Price Review Source Response from Cloudbeds May 21, 2022 Thank you for taking the time to leave us such a fantastic review, we are thrilled to hear that Cloudbeds is creating value for your business. We appreciate your feedback as we work towards bringing your better support options that are suitable for every customer. We look forward to providing you with our best service for many more years to come. VR Verified Reviewer Owner Hospitality Used the software for: I used a free trial ### "Stolen 1830 usd" August 11, 2023 1.0 Cons As if the lackluster communication wasn't enough, their decision to cancel our contract without any reasonable explanation was a slap in the face. We invested both time and money into this arrangement, only to be left high and dry. It's as if they have no regard for their customers' investments or the agreements they make. Review Source Response from Cloudbeds August 16, 2023 Hello, we have reviewed your case and per our response, we are unable to provide the refund due to the contract's terms and conditions. Please don't hesitate to reach out with further questions. WA Waranya A. Owner Hospitality Used the software for: 2+ years ### "Good Support. Reliable, very satisfy, very good system " September 3, 2021 5.0 Pros Support, reliable, problem of connection between OTA and the system is very rare Cons I was gonna leave this empty but it is compulsory to fill in. I would say a few nice function need to be integrated with the third party with extra cost, ex; online check in, excursion, communication, review Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Support, reliable Review Source Response from Cloudbeds April 19, 2022 Thank you for leaving us such an awesome review; we truly appreciate your feedback. We currently support third-party app integrations for different purposes that can benefit your property such as check-in, door lock, guest communications, and various other systems. If you are interested to learn more, you can contact us at support@cloudbeds.com, and our team will be happy to help you. PPT Poul Percy T. CEO Hospitality Used the software for: 2+ years ### "Unstable, crashes and no explanation" January 26, 2024 1.0 Very unstable since November 2023 and no explanations, no compensation - Just answers saying that they are aware of the problem and working on it. Pros When it functions it is pretty ok but has some features that are worthless - E.g. housekeeping. There is no app, but a webapp that does not perform well Cons Since November 2023, there have been a lot of blackouts - Almost daily, there are some kinds of technical issues, and monthly, you can expect a blackout that lasts hours. And then there is absolutely no connection whatsoever. Review Source Response from Cloudbeds February 13, 2024 Hi Poul Percy, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Heath M. Hotelier Hospitality Used the software for: 6-12 months ### "Happy with Cloudbeds" October 12, 2020 4.0 I'm overall a happy customer. The software is not perfect, and there are processes I'd prefer to be a bit different and/or more automated, but the core functionality of managing and distributing my room inventory is done very well. For value for your dollar, minimal training needed, and meeting all our core requirements I highly recommend Cloudbeds. Pros Lots of OTA integrations off the shelf. Supports many currencies Easy to use Multi-lingual Reliable Integrations Cons A few missing features in my opinion, such as a mobile app with cc processing for checking/out. A built in basic POS system would be nice Some things on the user side could be more clear and less redudant I'd like to have more granular controls regarding automation Interface could be more modern Bulk edits and Changing a reservation date could be easier Review Source Response from Cloudbeds April 22, 2022 Thank you for this review! We appreciate the feedback and welcome your ideas. The way we have continually improved our software is by listening to the Cloudbeds community. We are always open to suggestions and understand the benefit of a mobile app. We also hear you on the built-in POS as well as the user interface. Your message will be forwarded to the product team, in the meantime, please do not hesitate to send any other suggestions to us via support@cloudbeds.com with an email. SM Shinta M. Reservation Manager Hospitality Used the software for: 2+ years ### "Reliable & Affordable PMS" October 26, 2019 5.0 Maintaining the property has never been so easy since we've used . We've expanded from 21 rooms at the beginning to a fully-functional 30 rooms resort. Pros has complete features that helps us grow our business for the last two years. They have provided excellent support from time to time. Our business have expanded ever since. Cons When they're updating the software in the mid of the busy hours. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Cloudbeds Price and features comparison Switched from [Sirvoy](https://www.capterra.com/p/103570/Sirvoy-Booking-System/) offers more complete features within the similar range of cost Review Source Response from Cloudbeds April 22, 2022 Thank you for taking the time to leave this amazing review and for your kind words, we are glad to hear that our product and support efforts are meeting your needs. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have! We are aware of the downtime issues you have experienced and have taken strong measures to prevent such occurrences in the future. KW Koriynne W. President Hospitality Used the software for: 2+ years ### "Lack of Customer Service Support" March 31, 2023 4.0 It's frustrating when I am trying to look for a support. The phone lines are not responding. The chat line does not take any responsibility, nor offer any help. I have to be writing to them, wait for 24hrs, and have them tell us that they couldn't do anything! Pros Its not a complicated system, and rather easy to use. Cons The lack of Customer Support is frustrating, especially when are the only ones who manages the property management, and there is a terrible mistake in the pricing. It's impossible for us to make any amendments. For 2 full days, we have been on the Chat Support and we have been told that they cannot do anything about it. Where do we go from here? Reason for choosing Cloudbeds We believed in what offered to us, but we had no idea then that there is a huge vacuum in their Customer Support system. Review Source Response from Cloudbeds April 4, 2023 Hi Koriynne, Thank you for taking the time to share your feedback. The team has reached out to you to discuss your concerns. Regards, Cloudbeds ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.