# Page 5 | Cloudbeds Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Cloudbeds the right Hospitality Property Management solution for you? Explore 341 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158839/Cloudbeds/reviews --- Cloudbeds 4.3 (341) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 4th, 2026 # Page 5 - Reviews of Cloudbeds ## Showing most helpful reviews Showing 101-125 of 341 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HS Henry S. Lodging Manager Hospitality Used the software for: Less than 6 months ### "Could be great" December 31, 2022 2.0 It was great at first but when bugs appeared after a major software update they failed us. Pros There are a lot of great features for managing your property like a hotel. Cons There are many features that don't exist like automated billing, accepting deposits of different amounts for different groups. This is not easy to tailor towards a small resort with different events, retreats and room nights booked across other channels. Review Source Response from Cloudbeds January 25, 2023 Hello Henry, Customer satisfaction plays an important role within our business and we appreciate your feedback on the service provided. At Cloudbeds, we're constantly working on improvements to our platform and the services we provide to ensure we can cater to the needs of all properties and their users, regardless of size or any other particularities. Our team is focused on delivering a world-class system and our ultimate goal is to satisfy all of our customers' needs and expectations. We'd also be happy to provide you with more training or any further assistance on understanding the system and setting it up to its full potential according to your property's needs. You can contact us at support@cloudbeds.com. We thank you once again for your feedback and look forward to hearing more of your thoughts. CPH Carlos Patricio H. Administrador Hospitality Used the software for: 6-12 months ### "Un poco caro, pero firme y seguro." March 18, 2023 5.0 A pesar de que me dan descuento, esta caro el servicio. Aun le faltan mas que ofrecer conforme a otros PMS como el display del calendario y tener aplicacion en el celular. Pros La conectividad con otros software para la administracion de mi cafeteria, excelente administrador de canales y PMS. Cons La falta de una aplicacion para mi celular. El tener opciones de mostrar el calendario. Reason for choosing Cloudbeds Por el descuento y las integraciones. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Por problemas con la pasarela de pago. Review Source Response from Cloudbeds April 3, 2023 Hola Carlos, Gracias por tomarse el tiempo para enviarnos sus comentarios. ¿Le interesaría hablar con nosotros sobre esta situación? Por favor envíenos un correo a support@cloudbeds.com y agregue su comentario como referencia. Nuestro equipo de liderazgo estará encantado de hablar con usted. Cloudbeds dK dee K. general manager Hospitality Used the software for: 1-2 years ### "Happy Happy Dance" June 24, 2022 5.0 no over bookings software and channel management in one Pros Saving money while having better customer service and a better system Cons Wish while making an extension to a Mutiple booking reservation you could do all at once and rate would stay at the discounted rateinstead of having to go in each one Review Source Response from Cloudbeds July 15, 2022 Thank you for your fantastic review, Dee. We are thrilled to hear that Cloudbeds is helping you run your business smoothly. Your feedback is appreciated and we will inform our product team to consider the functionality you have highlighted. VR Verified Reviewer Dirección Hospitality Used the software for: Less than 6 months ### "Floja atención al cliente, lenta y solo por email. faltan muchas funciones necesarias." January 14, 2023 4.0 Muy eficientes a la hora de vender el producto. Después prácticamente imposible contactar con ellos. Todo por email , enviando videos para ver, muy decepcionante. Los informes muy flojos, falta mucho para que funcione a nivel completo. Pros Tiene buena imagen, es fácil conectarse en remoto, algunas funciones son sencillas, pero pocas. Cons No hay soporte telefónico, solo por email, en la implementación tienen largas demoras para contestar. No tienen informes financieros adaptados a España. Todo se demora mucho en resolver dudas. No se conectan las OTAS con booking con varias propiedades. Hay que tener una cuenta por cada propiedad. Falta soporte y atención al cliente. Faltan muchas funciones básicas e importantes para un hotel. Reason for choosing Cloudbeds Pensé que era mejor que el que ya tenía. Review Source Response from Cloudbeds February 22, 2023 Hi, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Warm Regards, The Cloudbeds Team AB Amy B. Owner Hospitality Used the software for: 2+ years ### "Product Fine, Customer Service - NON EXISTANT" May 16, 2018 3.0 Connectivity to OTA's. Online bookings. Lots of benefits actually- as many as ANY channel manager... but the problem was service when the product didn't work... then it really hurt us. Noone to call (no phone number listed) only online help- which was not helpful. They always made the problem mine... not ours as they are hired to be the experts. Like I really can solve the problems of their product not connecting!! Pros The software works wonders when it works. It's when there's a connectivity issue or bug in the system this firm fails. Online support does exist and they do offer quick feedback (not necessarily helpful, but it is fast feedback). Cons No phone number to call. No personal assistance. Lots of volumnes of help pages, but when your connectivity with an OTA goes faulty- guaranteed to get an email from customer service quickly saying you'll need to contact the OTA provider (who'll tell you to contact your channel manager). These guys sell them selves as the "professionals", but don't want to take care of the real immediate issues (any connection issue is an immediate issue when needing to sell rooms online). Review Source Response from Cloudbeds July 27, 2018 Hi Amy, we don't have a call-in number because we would rather get back to you in a few minutes with a solution than put you on hold. We replied to most of your tickets within 10 to 30 minutes with a resolution. We have some of the best rated support in the industry and 99.9%+ system up-time. We hope we've been able to earn back your trust in our support team over time. DC David C. Manager/Copropietario Hospitality Used the software for: Less than 6 months ### "Buen producto, pero mucho por mejorar e implementar aún" April 21, 2022 4.0 La parte comercial y de introducción muy bien. La parte técnica de implementación y training muy mal. La parte de asistencia técnica y de seguimiento de las incidencias bien, pero en algunos casos faltan soluciones técnicas para solucionar problemas y necesidades del día a día, por lo que creo que aún deben implementar muchas cosas para que el producto mejore. Pros Su funcionalidad, las posibilidades de configuración y personalización del producto, las herramientas de comparativas con la competencia y la gestión de tarifas Cons La implementación: en mi opinión el soporte es mínimo y no centrado en las necesidades específicas del negocio. No tiene sentido que los técnicos que dan soporte tengan un tiempo limitado para cada llamada o reunión, dejando a medias las tareas si el tiempo reservado se agota, sin importar la situación en la que se quede la implementación. No hay un servicio telefónico, por lo que en momentos de urgencia o de cierta prisa no hay una reacción adecuada. Reason for choosing Cloudbeds Tenía buenas referencias de otros olegas usuarios, la presentación del producto me gustó mucho y la oferta económica finalmente nos resultó interesante. Review Source Response from Cloudbeds April 23, 2022 Thank you for taking the time to send us an amazing review. We are glad to hear that Cloudbed's functions and features are meeting your needs. We also appreciate your feedback as it helps us grow and understand our community even better. We will take your feedback regarding the implementation and support into consideration and if you would like to discuss this with us in detail, please feel free to reach out via support@cloudbeds.com and reference this review. We would be glad to understand the situation further. SS Sam S. Proprietor Hospitality Used the software for: 1-2 years ### "Customer Service is the key!" January 30, 2023 5.0 We had experienced some double bookings when we were trying to manage our channels on our own...we have had NONE since employing the Cloudbeds system. Pros We were referred to Cloudbeds by one of our competitors and we could not thank them enough! We were completely new to channel management and reservation software, so customer service was critical for us. Cloudbeds customer service was always available and patient and worked with us until we actually understood what we needed to do....and then they checked our work to make sure it was correct. Cons We are disappointed that there is not an app for use on our cellphones. Reason for choosing Cloudbeds The referral from our competitor was key. Also important was the training available in English and Portuguese. Review Source Response from Cloudbeds February 6, 2023 Hi Sam, Thanks very much for your valuable feedback. We are thrilled that you are satisfied with our products and services. We hear you regarding a mobile app, and we have relayed your feedback to our product development team. Thanks once again for taking the time to submit your review, and we look forward to our continued work together. Warm regards, The Cloudbeds Team JD Joshua D. Chief Operating Officer Hospitality Used the software for: 1-2 years ### "Convenient, Comfortable and Accomodating" September 10, 2021 5.0 Pros It is an all in one product and as a SME Hotel it helps us a lot. A very Customer Oriented company as they help through support, maximization of the system and understanding the client's situation. Comfortable as it is a user friendly PMS especially the Management reports. Cons No automatic payment processing in the Philippines Review Source Response from Cloudbeds April 19, 2022 Thank you for your trust and support in Cloudbeds. We truly appreciate your comments and feedback that you have been very satisfied with the user-friendliness of our system. Our aim is to always help our customers and learn your needs and requirements. We also appreciate your understanding as our product team is looking to expand the payment gateway options and would be happy to let you know once a better option is available for your region. SU Sunil U. director Hospitality Used the software for: 2+ years ### "The best PMS system & customer support" April 12, 2021 5.0 Exceptional customer service and support...the best software to go for. Pros Ease of using the software, ongoing continuous development, shared inventory, ease of integrating to other softwares like accounting or POS or Marketing tools. Cons POS system, Capturing Additional revenue other than room revenue, Accounting features to tackle Pre paid and post paid suppliers/ OTAs. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Cloudbeds ease of use, customer service, value for money Review Source Response from Cloudbeds April 19, 2022 Thank you for the amazing review! It's music to our ears to hear that Cloudbeds is the best PMS you can go for. Our team is also exceptionally proud to hear how they have been greatly recognized. We also wanted to emphasize how we are always improving on a daily basis, looking for ways to improve our service internally and externally. Regarding your suggestions on the integration between Cloudbeds and the POS and the Accounting apps, please send your expectations over to our team at support@cloudbeds.com so we can share our best practices and the best apps suitable for your business. Do let us know if we can help you in any other ways! YD Yuriria D. REVENUE & OPERATIVE MANAGER Hospitality Used the software for: 2+ years ### "Best hospitality software" April 27, 2022 5.0 The main benefit is no more overbookings Pros Cloudbeds is easy to use and he best tool to a revenue manager Cons Muy that we can put some title behind de date to share when it is a holiday or an important event Reason for choosing Cloudbeds Price Review Source Response from Cloudbeds May 14, 2022 Hi Yuriria, thank you for writing such a fantastic review for us - we truly appreciate your kind words and feedback! Regarding your concern, we can help you with adding important information to the booking engine page. Please reach out to us via support@cloudbeds.com or contact our live chat so that we can directly assist you. Sidath K. E- Commerce Manager Hospitality Used the software for: 1-2 years ### "Easy to use and cost effective property management system with a great list of features." March 29, 2021 5.0 I am very happy with the software Pros Cloudebeds is a PMS you get with a channel manager and booking engine. All in one software. You could learn how to use it without any one help. It has learning videos for most of the functions. Now it has multi currency functions as well. Cons Easy to use and cost-effective invoicing solution with a great list of features. Reason for choosing Cloudbeds Once we purchase Cloudbeds we do not have purchase channel manage and booking engine sepetately. Review Source Response from Cloudbeds April 19, 2022 We are delighted to hear that you are very happy with our software. Thank you for all the kind words and we would like to personally show our gratitude for being a trusted business partner. We are happy that you find it easy to use Cloudbeds alongside all the great features showing a great impact on your property! About your suggestion on an Invoicing solution, please describe how you would like the function to perform and send it over to our team at support@cloudbeds.com. We are looking forward to your input! CC Carlos C. Direccion Hospitality Used the software for: Less than 6 months ### "la parte de multimonedas no se pudo resolver por vfalta de programacion" December 5, 2022 5.0 Tod super bien excepto por el detalle que nunca me lo pudieron resolver Pros Todo esta muy bien excepto la parte de multimonedas los clientes común y corrientes se pierden a la hora de hacer las reservas Cons La parte para cerrar la reservación la mayoría de mis clientes que querían pagar en pesos era muy complicado pedí que nada mas se enseñaran dólares y pesos mexicanos todo lo resolvieron a excepción de los iPhones nos se pudo y hubo varias personas que no podían hacer su reservación Reason for choosing Cloudbeds Perse que era mejor pero nunca me pudieron corregir el eroor que tienen en multimonedas Switched from [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) siteminder costo variable Cloud beds costo fijo Review Source Response from Cloudbeds February 15, 2023 ¡Hola! Gracias por brindar sus comentarios. Nos complace saber que tuvo una experiencia positiva con nuestros productos y servicios y que cumplió con sus expectativas. Por otro lado, entendemos que también tiene algunos comentarios que debemos abordar de nuestra parte. Pedimos disculpas por esto y por la demora en solucionar el problema que tuvo con multimonedas. Sus comentarios son importantes para nosotros y los tomamos en serio. No dude en comunicarse con nuestro equipo utilizando este correo electrónico support@cloudbeds.com. Atentamente, El equipo de Cloudbeds Wayan M. Sales & Marketing Hospitality Used the software for: 1-2 years ### "All in one solution for channel management" July 15, 2021 5.0 Pros The most user-friendly software! We are very happy with the Cloudbed system. very easy connectivity to each OTAs, managing reservations from various channels in one panel, updating price, precise and accurate, never double booking. Cons If there is a mobile app it would be much better Review Source Response from Cloudbeds April 19, 2022 Thank you for taking your time to leave us an awesome review, we truly appreciate it! We are very happy to hear that you are seeing the value that we intended for customers like yourself to receive! Currently, we do not have a mobile app, however, our software can easily be accessed in a mobile-browser environment with all the features present in the desktop version! BF Birger F. Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great all in one" February 25, 2022 5.0 Cloudbeds has been very accommodating during these tough times for our business. I am definitely thankful for that Pros Everything is available in 1 place, we have our entire bookings and reservation overview and easily keep track of agents Cons I wish there was the option to make invoices for outside guests/house account guests Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Recommendation, pricing and feautures Review Source Response from Cloudbeds March 2, 2022 Thank you for taking the time to give us an amazing review, we appreciate your comments and kind words and are delighted to hear that Cloudbeds is helping you manage your property smoothly. Regarding your feedback on house accounts, may I suggest the print option for house accounts which may serve as a light invoice? However, please do not hesitate to leave us your ideas on our ideas board via https://ideas.cloudbeds.com/ideas/new. "Cheers to more reservations and happier guests!" EH Erick H. General Manager Hospitality Used the software for: 1-2 years ### "One of the best All in One Solutions for Boutique Hotels" October 21, 2019 5.0 We are very happy with Cloudbeds. Easy to manage our property and train our staff. The whole team was very thankful that we finally changed our software to a better solution. Pros Easy to use. Our team quickly learned how to use the platform and we love the connectivity with our different channels - no more overbookings since we started working with Cloudbeds. Cons No accounting integration. We have to manually export our financial data to our local accounting software. Alternatives considered [Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/)[Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Cloudbeds We needed something quick and easy to understand for our staff - the price /value ratio was important and Cloudbeds have us exactly what we needed. Excellent on boarding - great setup and even greater results in short time we improved our workflow and saved time and money for our company. Review Source Response from Cloudbeds April 22, 2022 We are honored to be recognized as one of the bests. We would like to thank you for this recognition and are delighted that you find our system easy to use. LC Linda C. Owner Hospitality Used the software for: 6-12 months ### "Cloudbeds" October 21, 2019 4.0 It has cut down on time in many ways, everything is so much more automated relative to my last system. Pros It was relatively easy to set up. Time consuming but that was OK. Cons I do not like the customer support aspect. I do not like that I write about a question & then have to wait for a reply and then actually deal with a variety of people. I don't feel like they understand what I am saying most of the time. The rep who assisted me at first \[SENSITIVE CONTENT HIDDEN\] was excellent and he has had to be the go between a few times to get the support team to understand what I am requesting. Just once I wish someone would pick up the phone and talk to me! Reason for choosing Cloudbeds I liked what they had to offer, I think it is expensive though and may look at something else in 2020. Also \[SENSITIVE CONTENT HIDDEN\] was excellent at his job. Review Source Response from Cloudbeds May 15, 2022 Thank you for taking the time to leave us a fantastic review. We truly appreciate your comment and feedback about the system. Your feedback is always helpful which helps us understand the gap we can improve. We are currently working on providing better support options and we have recently introduced live-chat support. Please let us know if you have any concerns by reaching out to us via support@cloudbeds.com. GS Gagandeep S. Accounting Hospitality Used the software for: 2+ years ### "Not Recommended" May 14, 2022 1.0 Not happy at all, I will pay more this time but will look forward for something easier with reports Pros Create a reservation and check out a guest Cons Reports and accounting. Balancing and occupancy reports Reason for choosing Cloudbeds Pricing Review Source Response from Cloudbeds May 22, 2022 Hi Gagandeep, thank you for sharing your feedback and we are truly sorry that your Cloudbeds experience did not meet expectations. We will try our best to improve our product and understand the differences in each customer's requirements. Please don't hesitate to reach out to support@cloudbeds.com referencing this review so that we can help you and discuss any further concerns or suggestions. SL Saul L. Frontdesk Hospitality Used the software for: 2+ years ### "Excelente sistema de gestión hotelera" April 1, 2022 5.0 Puede usar el sistema desde el primer momento Pros Muy intuitivo, muy bien documentado con artículos y videos, además el soporte es súper rápido y eficiente Cons Los hoteles que manejo son chicos, tiene todo lo que se requiere pero no dudo que en una propiedad grande sea igual de eficiente Reason for choosing Cloudbeds Por su tecnología cloud Review Source Response from Cloudbeds April 23, 2022 Thank you very much for your amazing review. We are thrilled to hear how much you are enjoying Cloudbeds and our online resources are benefitting greatly. We are also glad to hear our support efforts are meeting your expectations. We look forward to providing you with the best service for many more years to come. Cheers to more reservations and happier guests! Richard B. President/COO Hospitality Used the software for: Less than 6 months ### "Cloudbeds is the best decision I have made moving from our old PMS company!!!!!" April 26, 2018 5.0 Ease of use, accurate rates and availability, great tech support, great customer service, very cost effective, and overall great all around product. Pros Cloudbeds is so user friendly and the fact that you have every function and administration features available with a simple click of the mouse is the icing on the cake. Every function along with any changes that need to be made are real time and always correct. The staff is amazing and the fact that I was able to build this PMS in less than four weeks was amazing. The export and import of my reservation history of over 9 years was flawless from my old PMS to Cloudbeds. The accounting features and overall digital capabilities is fantastic. No more servers or software needed to run our systems let alone the need of virtual servers which cost money each month. Cloudbeds has hit a home run with their My Allocator channel direct system. We have had zero issues with over bookings or discrepancies with rates since we have used Cloudbeds. My staff loves how easy it is to use compared to our old system. Keep up the great work CLOUDBEDS!!!! Cons I have yet to find anything that I don't like about Cloudbeds. However, as we continue to use Cloudbeds we will probably find items or issues that may come up. I am confident that Cloudbeds will address said items or issues if the arise. Review Source MD Mark D. owner Hospitality Used the software for: 2+ years ### "The best support you could ask for" November 29, 2021 5.0 The software works and if an issue or question arises: their help desk replies almost instantly, knowledgeable and professional. Pros From implementing the software to dealing with occasional issues or questions, the back office from Cloudbeds is absolutely the best you can wish ! I can not emphasize this enough. I read many horror stories on failing support from many hotel management software companies, When I found Cloudbeds online they emphasized their support and since then I have never, ever been disappointed! Cons None, Cloudbeds keeps adding new features. Reason for choosing Cloudbeds Their promise claiming they offered great support and reviews that acknowledged that. Review Source Response from Cloudbeds April 19, 2022 Thank you for leaving us an awesome review, we are delighted to hear that you have been very satisfied with the user-friendliness of our system which is part of our main focus, and our support efforts are meeting your needs. We are always working hard to bring the latest features and integrations and together with your feedback and support it makes our journey successful. Ettore Z. Director of Quality Hospitality Used the software for: Less than 6 months ### "Ideal for the independent hotelier" July 10, 2018 5.0 Accurate bookings, automation of tasks (e-mails, booking confirmations, amendments, no more typing reservations into the PMS from external sources...). Staff productivity is high, loss of transactions/cash is low (easy to investigate where mistakes happened in case numbers are not matching). New employees are ready to work in a matter of minutes, while an "admin" user might take only as much as 7 days to get (self) trained into advanced features. Pros Cloudbeds is one of the easiest software out there. Forget about the hours of training, complicated setup... it's intuitive, and mostly automatic. It helped us reduce considerably the amount of hours needed to handle reservations and no more overbookings. It comes at a great value, extremely competitive to any other option and can replace multiple other systems: channel manager, revenue manager, e-mailing automation... it does it all! The customer support is excellent and very quick to respond - always with a "can do" attitude. Cons This software was built for small/medium independent hotels. It fulfils its purpose beautifully. However, if you deal with a large volume of groups for example, it will be a bit inconvenient. Here's the good news: there are hundreds of new functions being developed and the software gets big updates almost every month. Group functions are coming by the end of 2018, and this software just keeps getting better. Review Source AP Avinav P. Owner Hospitality Used the software for: 2+ years ### "One of the best Channel Manager and PMS" May 2, 2022 5.0 Pros Usability and user interface. The overall experience of handling this software is very user friendly. Cons The price is little high from its competitor but still the overall quality compensates that. Review Source Response from Cloudbeds May 13, 2022 Thank you for your fantastic review. We appreciate your honest feedback and are thrilled to hear that Cloudbeds is creating value for your business. We aim to continue improving our system and catering to your expectations. WS William S. Hospitality Coordinator Hospitality Used the software for: Less than 6 months ### "The Hotel Redland" May 9, 2022 5.0 Pros The thing I like most about the software is the ease of use when syncing other online booking programs. Cons There are almost too many features for our small boutique hotel. I sometimes get lost in transitioning from one screen to another, but I think that will get easier, especially with the help of my awesome support person, \[SENSITIVE CONTENT\]. Review Source Response from Cloudbeds May 21, 2022 Thank you for taking the time to leave us a fantastic review, we are truly happy to hear that you are enjoying our centralized platform and its user-friendliness. Our aim is to always focus on what suits best for our clients that will benefit their business. You are encouraged to reach out to support for any assistance required - we are always happy to serve our loyal customers. NC Nuno C. director Hospitality Used the software for: 2+ years ### "too expensive for what you get" April 28, 2022 4.0 everything its an extra and then becomes very expensive Pros integration with the invoice program, integration with the brookers Cons for exemple to export estatístic its not possible, or to take a list of the nationalaty its very difficult Reason for choosing Cloudbeds did know about the others Review Source Response from Cloudbeds May 13, 2022 Thank you for taking the time to leave us a review. We truly appreciate your feedback which helps us understand the gaps that we can improve. Regarding the concern, please don't hesitate to reach out to our support team referencing this review. Feel free to contact support@cloudbeds.com as we would like to hear more from you to address these issues. CM Chelle M. Resort Manager Hospitality Used the software for: 2+ years ### "Cloudbeds Review " October 19, 2019 4.0 Overall I am very pleased with my experience. The support team is very helpful and the system works for what I need. Pros Overall appearance and layout for a quick glance of bookings and the layers to find more detailed information. The option to add additional services and costs to the room. The Dashboard to view bookings due to come in on the day. Email response to bookings by Cloudbeds Cons When amending bookings I dislike the automatic response to un assign room. That you can't view set or larger periods of time on one screen in the calendar. Rates and Availability / Base Rates - very long process to update system for each room category and changes in prices through high and low seasons. Due to working in Indonesia and the time difference new booking don't appear in the Dashboard. If a booking was made after the reception closes but before midnight the reservation won't appear and we need to search for it to assign room and action booking. Some processes such as split rooms or pricing per night can be slow and clunky. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.