# Page 6 | Cloudbeds Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Cloudbeds the right Hospitality Property Management solution for you? Explore 341 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158839/Cloudbeds/reviews --- Cloudbeds 4.3 (341) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 4th, 2026 # Page 6 - Reviews of Cloudbeds ## Showing most helpful reviews Showing 126-150 of 341 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JY John Y. Owner Hospitality Used the software for: 1-2 years ### "So easy!" May 23, 2022 5.0 Our experience has been fantastic! I've worked with many PMS and this by far has been the easiest to use. One aspect of the experience that far outweighs any other is the quality of your Customer Support. First Class! Pros The entire user interface is simple to use. I work from the calendar generally and have found that navigating in and around the calendar is very simple. And integration was a breeze! Cons One feature that i would like to see is the ability to apply percentage discounts directly to the rate structure. Review Source Response from Cloudbeds May 26, 2022 Thank you for taking the time and leaving us a fantastic review - we are thrilled to hear how much you are enjoying the core system features and that the integration between platforms was smooth. Regarding the ability to apply percentage discounts to your direct calendar price, we have an option called 'Price Differentials' for the Cloudbeds Premiere package. This feature allows pre-setting price differences between your accommodation types derived from the base room type so that you can update your rates with one click. If you are interested to learn more, please don't hesitate to reach out to our support team via support@cloudbeds.com. HF Hilias F. Owner Hospitality Used the software for: 2+ years ### "Great experience with cloudbeds" January 31, 2022 5.0 Easy to maintain the property. Pros All the features provided by cloudbeds are useful and it is very easy to access it then other channel managers Cons When it comes to billing the cloudbeds invoice its very difficult to pay the subscription payment sometimes because there were only few credit cards allowed, please improve that. Review Source Response from Cloudbeds April 12, 2022 Thank you very much for leaving us such a great review, we truly appreciate your kind words and are glad to hear that our system is serving its purpose to help run your business. We will also take your suggestion into account and please feel free to send us more details via support@cloudbeds.com on how best we can improve our billing system. SB Sagar B. Owner Hospitality Used the software for: 2+ years ### "Best PMS" November 11, 2021 5.0 Pros Been using this software for over 2 years. Very much happy with the program, specifically on using it. And the response team are the best, they are on the top of their game. Cons I have submitted my request. However, im sure they get suggestions daily. Review Source Response from Cloudbeds April 25, 2022 Thank you very much for taking the time to leave us such an amazing review. We are glad to hear that Cloudbeds is serving your business with a centralized platform, and that our support effort are meeting your expectations. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have! We look forward to continuing working with you and supporting you for many years to come. Cheers to more reservations and happier guests! kV karen V. hotel Hospitality Used the software for: 2+ years ### "sistema fácil de usar" August 22, 2022 5.0 es muy grata, ya que fácilita las operaciones hoteleras, y si eres principiante y no has recibido la capacitación previa es fácil de entender Pros sistema fácil de usar para principiantes Cons cuando se borra la información de las reservas marcadas como no show Review Source Response from Cloudbeds September 12, 2022 Thank you for giving us an amazing review, Karen. We are delighted to have you as our customer and happy to have received your feedback. Please note that when a reservation is marked "no-show", it simply opens up that slot for potential booking and it does not delete the reservation. You can still search for the guest's name on the reservation page. Kindly contact support@cloudbeds.com should you need more assistance - we are more than happy to help you! Andrew D. Managing Director Computer Software Used the software for: 2+ years ### "Hospitality management software that covers most of the bases." May 29, 2021 4.0 The market for hospitality management apps isn't exactly huge, so without many other options to try we've been forced to double down and make Cloudbeds work for our business - and we've been quite succesful. Pros The time-saving features of this system make it a great option for anyone who needs to grow their bookings. This software is fast and easy to use, so you can get the most out of your booking services without investing too much energy into them. Cons One of the weaknesses of Cloudbeds is that it has no accounting integration so we have to export data manually, but other features are really easy to use. Review Source Response from Cloudbeds April 19, 2022 Thank you for taking your time to leave us an awesome review, we truly appreciate it! We are glad to hear that Cloudbeds has been working well for you by saving you time and effort in managing your property and getting more direct reservations. Regarding an accounting feature, we do have partners that will allow you to integrate with accounting applications such as Xero or Quickbooks. Please feel free to inquire for more information about the integration through support@cloudbeds.com and we will be happy to help! rG roberto G. owner Hospitality Used the software for: 2+ years ### "A Loved user" May 12, 2022 5.0 it's a very pleasant experience Pros in more than 3 years of use, never having been in hand Cons price is high, i know the staff are big, but have like 6 months i dont iven send a mensage Reason for choosing Cloudbeds software Review Source Response from Cloudbeds May 21, 2022 Thank you for your wonderful review about Cloudbeds, we are truly honored to have a loyal customer for this many years. As we thrive to continue providing you with the best service, your feedback is always helpful for us to improve. Please share any additional thoughts or comments via support@cloudbeds.com. VR Verified Reviewer Front Desk Hospitality Used the software for: Less than 6 months ### "Easy to use but not without problems" May 24, 2019 4.0 Overall, the program was easy to learn and is easy to use. There are some actions an features that are not as intuitive as I would like but I do believe Cloudbeds is better than the alternatives. Pros Cloudbeds is very easy to use and is, generally, quite intuitive. It works well with third-party booking sites and integration is simple and seamless. The calendar is easy to navigate and it's very easy to pull up customer information and make changes where needed. I really like how easy it is to manage housekeeping. Cons Certain actions, such as canceling or making challenges to a reservation that has passed, are difficult. There are situations that may arise that require these bookings to be edited, but Cloudbeds doesn't offer the tools to easily alter them. Also, some actions require a lot of navigating within the program which can mean a lot of clicking... Most actions require that you start anew from the calendar page instead of being able to simply go back to where you were before. Navigation within the program could certainly be improved. I've also found that the help files provided are not always up to date and sometimes feature information and screenshots from older versions of the program. It would be great if we could have these updated so they better reflect the current program. Review Source MS Matthew S. Owner Hospitality Used the software for: Less than 6 months ### "Tricky" December 30, 2022 4.0 Based on using it for a small property, I would say it does not function as well as it should. Technically many of the things are correct but the user experience is not very good and the customer support is slow and the people clearly don’t care about their work. Pros It starts off sounding really good. But, the onboarding is rubbish and the customer support is slow and not an acceptable level of qualified people who know how to use the platform. Cons I can live with a lot of the problems, but this company pretends that nothing is wrong with their product. There are lots of problems and they are ignored until they are magically fixed and then they act like it was perfect all along. Very ridiculous. Review Source Response from Cloudbeds February 8, 2023 Hi Matthew, We appreciate the feedback on both the platform and on the service provided. We are glad to see that you were satisfied with the overall quality and features of the platform. However, we are sorry to hear that you did not have the best experience with our customer support. We appreciate your feedback and will be reviewing this internally with our team. If you need additional assistance, please reach out to the team at support@cloudbeds.com. Warm regards, The Cloudbeds Team OC Olga C. President Hospitality Used the software for: 6-12 months ### "Cloudbeds is excellent software in channel management of vacation rental business" June 5, 2022 5.0 Extremely satisfactory! Pros Easy and reliable management of all hotel reservations and client payment processing Cons Quick access by phone to Cloudbeds representatives is highly desirable Review Source Response from Cloudbeds June 15, 2022 Thank you for leaving us such an amazing review - we are truly grateful to serve you as our customer with a product that's meeting your needs. With regards to phone support, thank you for your feedback as this is something that's in discussion and we are highly observing the value of such service. We will keep you updated once we have more information. HS Hazel S. owner Hospitality Used the software for: Less than 6 months ### "Good system " April 25, 2022 4.0 Good data for our business. Good communication to our customers. Happy to have the seamless connection with OTAs. Pros Mostly it's good: (1) Appearance and use of the Calendar. (2) Set up to Channel connections. (2) Payment processing - the info is easy to access and it's all gone like clock work. (3) Email templates and schedules. (4) Notes on reservations. Easy to track email records. (5) Their support has been amazing. Cons (1) Have to manually apply balance owing payment. Wish this happened automatically. (2) the filters for searches is a bit cumbersome. You have to "submit" and then "apply" and even the look of the calendar drop downs took some getting used to. Reason for choosing Cloudbeds Good support was critical, after that pricing played a role. Had a friend who had used Cloudbeds and liked it. Switched from [ReservationKey](https://www.capterra.com/p/130362/ReservationKey/) Mostly for OTA connection. Review Source Response from Cloudbeds May 14, 2022 Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is helping you run your property with a centralized platform and that our core features along with the support efforts are meeting expectations. Regarding your concerns, would you be able to let us know more via support@cloudbeds.com so that our team can assist you better? RP Renan P. Sócio proprietário Hospitality Used the software for: Less than 6 months ### "Excelente " November 1, 2022 5.0 No geral é maravilhoso o sistema, salvou minha vida com relação a organização e profissionalizara das reservas. Eu amo o sistema e super recomendo Pros Muito prático e dinâmico, as reservas chegam na hora Cons Todo o contato para resolver alguma emergência é feita por e-mail ou videoconferência o que demora um pouco Reason for choosing Cloudbeds Já amei desde o primeiro dia de implantação, então nem passou pela minha cabeça trocar de sistema Review Source Response from Cloudbeds February 8, 2023 Olá Renan, Muito obrigado pelas suas amáveis palavras relativamente ao nosso sistema e sua utilização. Gostaríamos de informá-lo que agora também dispomos do Chat Online. Quando você efetua o login na sua conta, clicando no logotipo do seu Perfil no canto superior direito, você pode selecionar o Chat Online e começar a falar com um dos nossos Agentes de Atendimento ao Cliente na mesma hora. Agradecemos a sua confiança na Cloudbeds e tenha a certeza de que seguiremos buscando formas de fornecer o melhor suporte que você precisa da forma mais eficiente. Obrigada, Cloudbeds GP Gavin P. Owner Hospitality Used the software for: 6-12 months ### "Not all its cracked up to be" May 15, 2019 3.0 I'm not usually one to write a review, but it was based on the many positive reviews on Capterra that I decided to go with this software in order to make my life easier. It doesn't do this and I'm confused why so many people rate this software 5 stars! I therefore feel obliged to add some balance and reality with this review. There are so many things wrong with this software that it's not possible to list them all here, so I'll just list a few. One main problem is the fact that Cloudbeds doesn't send rate package information to OTAs. This means that all discounts/specials need to be managed separately within each channel - very time consuming. With AirBnB you can't apply short-term price changes/discounts AT ALL on that channel because of this limitation. Second major limitation is the fact that the website is almost completely useless on a mobile app. They'll tell you that they don't need a mobile app because the platform is mobile friendly. This simply isn't true. My third major gripe comes from feedback from clients that the booking engine is clunky and not appealing or easy for them to use and I agree. To get an idea of all the other minor issues scroll through the 151 pages of feature requests. Pros Stripe integration. Custom email templates. Cons Doesn't send rate package information to OTAs. Lack of a mobile app - the website is NOT mobile friendly. Difficult to get long-term visual overview on a calendar. Reports lack functionality/customisation. Booking engine has a poor layout for the customer. Price overrides are not straightforward. Review Source AW Andrew W. Owner Hospitality Used the software for: 2+ years ### "Terrific product. Would make the same choice again." May 25, 2022 5.0 Great tool for managing most back end function. Automations are really useful. Pros Easy to use, low barrier of entry to get up and running. Cons Not the easiest to customize for website integration. Reason for choosing Cloudbeds Ease of use, useful features and pricing Review Source Response from Cloudbeds May 31, 2022 Thank you for taking the time and sharing your experience with Cloudbeds. We are so glad to hear that our software was easy and intuitive for you. We have been working hard to build a platform focusing on the user experience and your feedback is always helpful. Would you be able to reach out to us via support@cloudbeds.com so that our team can help you with the customization and integration of our booking engine? kH kris H. Manager Hospitality Used the software for: 2+ years ### "Cloudsbeds is an everyday use for our company!" October 23, 2019 4.0 We use Cloudbeds everyday, it helps keep our business organized and easily accessible for all of our staff. Pros Cloudbeds is a great program that we use to manage all of our asset in the hospitality work environment. For managing a hotel Cloudbeds makes the job a lot easier, all rooms easily organized and accessible and it even links up with other programs to allowed instant booking. Even does jobs for us like automate e-mails and responses. I recommend Cloudbeds! Cons The only real problem we have found with Cloudbeds was there was a bit of a steep learning curve. Also there was things that we needed and the program didn't offer BUT we contacted the support team and they would implement it into the program!! Review Source RV Rinna V. Entrepreneur Hospitality Used the software for: 2+ years ### "Cloudbeds has made my job as an hostelier easier" January 18, 2020 5.0 Easy to use for the administrator as well as the every day user. Great customer service and amazing help setting it all up in the first place! Pros It´s easy to start with and easy to use. Simple and clear instructions. Nice and clear layout. It´s great that you can choose which add-ons you want and only pay for what you need. This is a great concept! Cons There are always some little functions that don´t work perfectly for my personal needs or the needed functions don´t always exist. But Cloudbeds is great at taking feedback and improving their services. Reason for choosing Cloudbeds Cause it simply seemed the best, it was cost efficient and the customer service was great. Review Source Response from Cloudbeds April 22, 2022 Thank you for the review, Rinna! We are delighted to hear how much you enjoy using Cloudbeds, and highly appreciate the recognition you give to our teammates at support. We are also happy to hear that you are able to navigate around Cloudbeds with ease. We are able to grow by listening to the Cloudbeds community's suggestions. Please do let our team know via support@cloudbeds.com or https://ideas.cloudbeds.com/ideas/new. LM Lucia M. ARCHITECT Hospitality Used the software for: 1-2 years ### "mi experiencia con cloudbeds" June 27, 2022 5.0 mi experiencia con cloudbeds es excelente!! siempre en los momentos en que necesite ayuda me han atendido y me han sabido explicar!! yo lo recomiendo siempre!! Pros Lo que mas me gusta de este software es la facilidad al usarlo, lo claro y minimalista que es a la vista y la cantidad de funciones que tiene. Cons Lo que menos me gusto de este software es que no me es tan fácilmente usar las herramientas que tiene para la organización del housekeeping Review Source Response from Cloudbeds July 13, 2022 Thank you for sharing such a great review, Lucia. We are glad that the simplicity of our system is beneficial for you and we look forward to improving our housekeeping tool in the future. Your feedback is always helpful so please don't hesitate to share more via https://ideas.cloudbeds.com/ideas/new. YX Yue X. Manager Hospitality Used the software for: 2+ years ### "Super easy and convenient to use" May 8, 2022 5.0 Pros The interface is user friendly and satisfies all the core hotel management needs from OTA channels, your own booking engine, reservation management, even housekeeping features. Cons The taxes and implementing cancellation fees is very confusing as it always defaults to 0.00. Manual implementation is needed. Review Source Response from Cloudbeds May 13, 2022 Thank you for such an amazing review. We are excited to hear that Cloudbeds is helping your business with a centralized platform. Regarding your feedback, please don't hesitate to reach out to our support via support@cloudbeds.com so that our team can assist you. DP Djordje P. Manager Hospitality Used the software for: Less than 6 months ### "Easy to Learn hard to Master" May 13, 2022 5.0 Amazing, customer support is on point, as well as their higher ups, they will go out of their way and spend extra time if needed to show you what would you need in order to grow your bussiness! Pros The Onboarding system is just on point, if you handled a previous system and you know even the tiniest thing about it, their onboarding team will go out of their way to show you all you need to know to get started and then ask you if there is something you need from the advanced parts. Cons The regional pricing is not very thought about. Reason for choosing Cloudbeds Honestly, because their marketing manager went out of his way to explain everything and try to understand my needs and situation. That is always amazing, to be understood and respected! Review Source Response from Cloudbeds May 22, 2022 Thank you for taking the time to leave us a great review. We truly appreciate your comment about the onboarding experience you had with us, it's our priority to ensure that you get the most benefit out of our system as a new customer. We look forward to serving you for many years to come. PN Prashant N. CEO Hospitality Used the software for: 1-2 years ### "It can’t get better for hostels!" October 23, 2019 5.0 Pros Super lucid interface Fantastic customer support (usual queries resolved in less than an hour) Lot of useful reports and features like housekeeping and cash draw Cons Only if the software had a mobile application. Alternatives considered [eZee Centrix](https://www.capterra.com/p/135677/eZee-Centrix/)[AxisRooms](https://www.capterra.com/p/170914/Hotel-Channel-Manager/)[STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Reason for choosing Cloudbeds Features User interface Switched from [eZee Centrix](https://www.capterra.com/p/135677/eZee-Centrix/)[AxisRooms](https://www.capterra.com/p/170914/Hotel-Channel-Manager/)[STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/) Channel integration issues Complicated to use Review Source Response from Cloudbeds April 22, 2022 Thank you for the amazing review. We are glad to hear that our product is meeting your needs. It brings us joy and motivates us to continuously improve our system and provide the best experience we can give you. About your suggestion on the mobile app, you can access the system through your mobile's built-in browser. Nevertheless, we are also developing a mobile app so you can access our system easily and tailored to your phone. Please do let our team at support@cloudbeds.com know if you need any other assistance. JF Jon F. Managing Director Leisure, Travel & Tourism Used the software for: 2+ years ### "The best property management software for power users" August 28, 2019 5.0 We chose Cloudbeds to manage our riad in Morocco while being based in the UK. We wanted to ensure that the property would run smoothly and that we would have total visibility of business activity, and Cloudbeds totally delivers on that. Pros Cloudbeds is sophisticated and flexible, with every aspect of the system highly configurable. The functionality covers all of our day to day requirements & can handle unusual use cases. It also has integrations with distribution channels, payment providers, Zapier, a REST API for custom development and numerous others. This allows automation of much of what would otherwise be highly laborious tasks. I have seldom had to use it, but when I have their support has been responsive and very helpful. Cons Given the sophistication of the software, there is a steep learning curve initially, particularly with less technical front of house staff. However this is more than compensated for by the benefit once you are familiar with the system. Review Source EH Erik H. Director Hospitality Used the software for: 2+ years ### "Our customer support - \[SENSITIVE CONTENT\] - is an absolute firecracker !" July 1, 2022 5.0 Our customer support - \[SENSITIVE CONTENT\] - has been a genius every single time we needed support ! Absolutely hands on, to the point and with the best possible advise one can imagine. Friendly and assertive at all times. He should get a promotion and deserves a nice bonus ! Pros Great software. Though we do not use most of the features. Would be better to have a cheaper option for using less features Cons Price. It is one of the most expensive softwares on the market but is fully integrated. In our case where we use a minimal amount of features it becomes expensive.. Review Source Response from Cloudbeds July 6, 2022 Thank you for leaving us such a great review. Our software is designed to create positive value for your business and we are also thrilled to hear that our support efforts are meeting your expectations. We are always happy to listen to our loyal customers and regarding your feedback, you can get in touch with us in reference to this review for further assistance. CF Carolina F. Owner Hospitality Used the software for: Less than 6 months ### "La suscripción no se puede cancelar más " December 28, 2022 3.0 Muy mala Pros Nada de nada. No lo recomiendo. Pésima atención al cliente Cons Son un Bot. Todos los ejecutivos de atención al cliente dan la misma respuesta. Si quieres cancelar la suscripción es casi Imposible. Puedes enviar 100 emails y nadie da una solución inmediata. Siguen facturando la cuenta aunque no la ocupes. Para abrir la cuenta hay muchas personas a tu disposición, pero si quieres dar de baja el servicio entonces todo se pone mal. Review Source Response from Cloudbeds February 9, 2023 Hi Carolina, We are sorry to hear that you did not have the best experience with Cloudbeds. Please accept our apologies regarding the delay in your account cancellation. We truly appreciate your time and patience and thank you for speaking with a member of our Billing team to resolve the issues. Please feel free to reach out if you have any additional questions. Warm Regards, Cloudbeds FS Felix S. GM Hospitality Used the software for: 1-2 years ### "Feeling scammed" March 14, 2019 2.0 TERRIBLE customer service. If they even bother to reply to your email - your explaining the same problem at least three times - and then they make false promises. Pros works in the cloud, when it works. Production and finance reports are okay. Cons Tax is calculated wrong, been addressing this issue for a year and keep getting promised it will be fixed in next release. That was 9 months ago. Review Source AG Andre G. Hostel owner Hospitality Used the software for: 1-2 years ### "Good. Not awesome" May 20, 2019 4.0 I've been using cloudbeds for one year now. It is a good PMS. The upside: very intuitive and easy to use, great for reception. Basic important features are present. It is far from being a perfect system though. Downside: support could definitely be improved. Even though the email support is somewhat fast, support by phone or chat is not available. They desperate need to improve mobile experience! No app! Using it on your phone is a very bad experience. Some features are also missing. For example: not possible to send multiple rates to OTA's. Not possible to track pick up evolution in the revenue management tool. Not possible to export the amount due to another guest or to the same guest in the future. It is a good system. Fair. Not awesome. Pros Intuitive, easy to use, basic important features are present Cons No support by phone or chat. Some functionalities are missing like multiple rates exported to OTA's. Review Source Response from Cloudbeds April 22, 2022 Thank you for taking the time to leave us an amazing review, we truly appreciate your feedback and kind words. We are working on ways that can better improve the support experience and certainly believe that phone support can accomplish that. Rest assured that our team is exploring ways to bring this into reality in the future. We will keep you posted with updates on this matter. RD Richard D. Sales Manager Hospitality Used the software for: 1-2 years ### "Desolation Hotel" January 30, 2023 5.0 ease of use and the chat support...when they answer promptly. Pros it is very easy to use and simple to train staff on. Cons Waiting for chat support, can take a long time. Reason for choosing Cloudbeds cheaper and more user friendly Review Source Response from Cloudbeds February 6, 2023 Dear Richard, Thank you for taking the time to share your feedback. We are happy to hear that you enjoy the platform's ease of use! Regarding live chat, we are constantly working on response times and service levels, and your feedback helps us to keep improving. Thank you again for sharing your experience with us. Kind regards, The Cloudbeds Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.