# Page 7 | Cloudbeds Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Cloudbeds the right Hospitality Property Management solution for you? Explore 341 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158839/Cloudbeds/reviews --- Cloudbeds 4.3 (341) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 4th, 2026 # Page 7 - Reviews of Cloudbeds ## Showing most helpful reviews Showing 151-175 of 341 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MaA Manuel angel A. asistencia gerencial Hospitality Used the software for: 2+ years ### "Practico y amigable!!" April 27, 2022 5.0 El sistema del calendario es muy efectivo y funcional. Pros El PMS, es muy amigable, fácil de operar, contiene herramienta de gran importancia. Cons Las características están bien, todo me gusta de este Software. Reason for choosing Cloudbeds Por su exponencial a nivel Hotelero! Review Source Response from Cloudbeds May 14, 2022 Thank you for taking the time to leave us such a fantastic review, we truly appreciate your kind words and feedback, and are thrilled to hear that our core features are meeting your expectations. We look forward to providing you with the best service for many years to come! KG Kimberley G. Owner Hospitality Used the software for: Less than 6 months ### "Great software let down by slow customer service " May 26, 2021 3.0 I feel quite let down with , as mentioned above their support just isn’t there fast enough. It’s such a shame because the system itself is great and very user friendly. I told the sales team that my number 1 priority is the customer service and they said they were excellent with it. They’re not, and if they don’t fix the current issue I will be forced to move to another program. Pros It’s very easy to use, pretty much a drag and drop software. Lots of shortcuts and clear instructions. Saved us a lot of time from previous PMS systems. We really like the software. Cons Sadly their customer service leaves a lot to be desired. Upon going live I had an issue and couldn’t get hold of anyone for an entire day so my bookings were wrong. Numerous times we’ve had issues that seemed so simple to solve from their end, but they tell me their technical team is working on it and I never hear back on the issue. I’m currently about to reopen after the lockdown and spotted a major issue, 6 days later and they still give me the line that the technical team is looking into it. This lets them down, there is no phone line to call, their responses are very slow and it’s not ideal when you’re in a fast paced environment such as a hotel. Review Source Response from Cloudbeds April 19, 2022 Thank you for taking the time to write us a review, we appreciate your feedback on the software and at the same time apologize for the inconveniences you faced with support. We understand how important it is to get a hold of a representative and while we're email-based, our team is looking into improving and providing quicker response methods. We have just introduced a live chat option and in the future, we will certainly consider offering a better direct contact. BT Bojan T. COO Hospitality Used the software for: 2+ years ### "Very Intuitive Software" September 23, 2020 5.0 Overall, i am satisfied with the software. I hope they will be able to actually execute the requests we have made and make the system better. Pros Very easy to use and navigate through. Reservation and calendar view / adjustments are very user friendly. Cons There are items that we have been requesting for years now, but they are reluctant to execute them. For example in the production report, they don't have a simple total line, we have to export each report in excel and then manually calculate each total. Review Source Response from Cloudbeds April 22, 2022 Thank you for this feedback. We appreciate the partnership we have together, which includes constructive feedback on how we can do better. We are happy to hear that you have been very satisfied with the user-friendliness of our system which is part of our main focus. We're also happy to inform you that we are in the testing stages of a brand new reporting platform that will help you build customized reports. You will receive a public announcement once we are ready to deploy it. Stay tuned! mC martin C. Reservations Manager Hospitality Used the software for: 1-2 years ### "Really good software" April 27, 2022 5.0 Very good experience overall Pros Creating reservations. Database. Billing. Customer Support Cons I can´t work good with VRBO and I couldn´t close Airbnb satisfactory yet Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) has better functions Review Source Response from Cloudbeds May 14, 2022 Hi Martin, thank you for taking the time to leave us an amazing review - we truly appreciate your comment about the system and our core functionalities and meeting your expectations. Regarding concerns with the channels you mentioned, please reach out to our support team via support@cloudbeds.com or via live chat so that we can assist you directly. DG Damien G. Propriétaire Hospitality Used the software for: 2+ years ### "Very good software, perfect customer service" March 4, 2022 5.0 Cheap, efficient, professional Pros very easy to use for all users, navigation is smooth, and best is customer service, always here, responsive, by email or call Cons Languages were misssing when I start to use it (2018), but they did it! I have french frog language in now! Reason for choosing Cloudbeds a friend recomanded it Review Source Response from Cloudbeds April 23, 2022 Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are glad to hear that Cloudbeds is saving you time with a centralized platform, and our support efforts are meeting your expectations. We look forward to providing you with the best service for many more years to come. Cheers to more reservations and happier guests! JR Juan R. General manager Hospitality Used the software for: 2+ years ### "Una super herramienta" April 27, 2022 5.0 Excelente, se convirtió en nuestra mejor herramienta de trabajo, nuestra operación está atada 100% a . Pros Es un software que reúne todo lo necesario para administrar un hotel de cualquier tamaño. Hemos ahorrado al menos 50% del tiempo que antes usábamos para las mismas labores. Cons Hay algunos aplicativos que no tienen y deben conectarse terceros a traves de API´s Review Source RP Reshmi P. Sales Leisure, Travel & Tourism Used the software for: 2+ years ### "Easy to use." June 28, 2022 5.0 We had a very good experience with as it has help us to smoothly run our property . The communication between reservation team and operation team have been very easy . Pros It is very user friendly and easy to navigate. Cons We have not been able to fully utilized all the features. However so far we have not some across any issues with . Review Source Response from Cloudbeds July 6, 2022 Thank you for your review and feedback, Reshmi. We truly appreciate your comments and are glad you are finding Cloudbeds easy to use. Cheers! AE Aaron E. General Manager Hospitality Used the software for: 6-12 months ### "Love everything for the most part except for a few things " October 25, 2019 4.0 Pros Ease of the system. User friendly and easy to navigate. Quite simple to train new hires on. Love the PIE. Cons \- wish it could stop us from renting rooms that are marked dirty or at least give us a pop-up warning - Don't like the way we have to do group reservations on it. When each room in that group is paying for their individual room it is very time consuming. -Wish we had access to customer/technical support by telephone 24/7. Its very frustrating when we have to send an email about our issues and we have to wait several hours or even at times days before we get a response to our issue. Review Source Response from Cloudbeds May 15, 2022 Thank you for leaving us such a fantastic review. We truly appreciate your comment and feedback about the system. We are glad that our core features are meeting your expectations and would like to thank you for the constructive feedback on things we can improve moving forward. If you would like, kindly leave us your suggestions on our ideas board that will help our product team determine its implementation for the future: https://ideas.cloudbeds.com/ideas/new. We are also working on introducing better support options so please stay tuned as we wait for future announcements! KP Keyvin P. Owner/manager Hospitality Used the software for: Less than 6 months ### "Cloudbeds looks good, but that's about it. Basically no support whatsoever. " March 24, 2018 2.0 Learning experience. Don't go with companies that only have email support. We lost a few thousand dollars in business from their negligence. Pros Booking engine appearance is modern and clean, scrolling calendar on mobile devices, calendar shows today's check-ins and checkouts. Cons No support. When you have an issue, you email and wait. Then they say, "that's not possible, but put it on the idea boards so it can get voted on." And there it will sit for years. Daily workflow was terribly inefficient compared to our old system. The check in process took about 5 minutes longer with so many more clicks. Just to print something became a nightmare! Setting up rates and availability is a total pain initially, but then it gets so much worse. Instead of seasonal rate intervals with occasional rate increases for high demand dates, we have hundreds of rate intervals ( creates automatically) that require tedious manually editing for each room type and each interval. All of this means hours of wasted time and energy spent where it should be minutes or even seconds. The cost. There are more robust PMS's out there for much less, period. Don't waste your time!!! Review Source Response from Cloudbeds June 28, 2018 Hi Keyvin, We appreciate your feedback and are always looking for ways to improve. We definitely made some mistakes in this case, from which we will learn. We prioritize our development based on the collective requests from our customers. In this case, you had some fairly unique requirements that we couldn't accommodate on your timeline. We don't offer a call-in support line because we find it more efficient to get the information first and schedule the call once we have the details and can solve the issue, vs. asking our customers to wait on hold. From looking through your case, it looks like we averaged getting back to you within 30 minutes in most cases. cT chittima T. owner Hospitality Used the software for: 6-12 months ### "Your booking allotment" November 8, 2021 5.0 Easily manage beds in dormitory room together with that room in the same time. Pros can link beds in dormitory room to be the private room that anothers cannot for nowaday. Cons do not provide Thai Menu Bar that difficult for some GSAs who do not understand English well and may create some problem later. Reason for choosing Cloudbeds CB can do more task. Review Source Response from Cloudbeds April 25, 2022 Hello Chittima, thank you so much for giving us such an amazing review. We are thrilled to hear that Cloudbeds is able to help you with your exclusive dormitory inventory. We would like to inform you that Cloudbeds is now available in Thai language! You can navigate to the general system settings to toggle that, or even the language preference for individual user accounts. If you need more assistance, please don't hesitate to reach out to us via support@cloudbeds.com. We will be more than happy to assist you. MC Mary C. Owner Hospitality Used the software for: 1-2 years ### "Cloudbeds Review" June 27, 2022 5.0 I appreciate the umbrella effect gives those of us in the short term rental business Pros The calendar is friendly and helps keep me updated and ontrack Cons Learning how to do a refund was difficult until an online person with walked me through the process and now the procedure is simple Review Source Response from Cloudbeds July 13, 2022 Thank you for the amazing feedback, Mary! We are happy to serve you as our loyal customer for many years to come. AM Ashok M. Partner Hospitality Used the software for: 1-2 years ### "This channel management software has saved us a lot of time" April 28, 2022 5.0 Very good, company was forthcoming during lockdown, also provided intensive training on optimisation of the product. Pros Easy setup, easy to use. Efficient support. Cons Yet to understand customisation of the statistics part (calculation of ccupancy percentage) Reason for choosing Cloudbeds Cost and functionality Review Source Response from Cloudbeds May 14, 2022 Thank you so much for leaving us such a fantastic review - we truly appreciate your kind words and are happy to hear Cloudbeds system is meeting your expectations. We look forward to continuing to support you for many years to come. Cheers to more reservations and happier guests! pP panawat P. mng Hospitality Used the software for: 2+ years ### "the best channel management" April 28, 2022 5.0 Pros reservations management / channel analytics Cons booking note / payment processing / price Review Source Response from Cloudbeds May 13, 2022 Hey Panawat, thank you for leaving us such an amazing review. We truly appreciate your comments and are happy to hear the value you are getting out of the system. Regarding the feedback, we will continue to improve those gaps as we expect to bring more possibilities in the future for payment processing. NT Nikhil T. Owner Hospitality Used the software for: 2+ years ### "Easy to use super smooth and handy" May 24, 2022 5.0 Pros Easy to use super smooth and handy, smooth and robust Cons Pricing can be a little low for Indian property Review Source Response from Cloudbeds May 30, 2022 Thank you for your review, we are so glad to hear that you find our platform easy and intuitive. Regarding the price, you are always open to contacting us and discussing more. KY Ken Y. Guesthouse Hospitality Used the software for: 2+ years ### "Using in hostel group" June 16, 2020 5.0 All-in-one package is the most benefit. Actually all staff members don't understand even the difference between channel manager and property management system. Pros The training period could be shortened since it is easy to understand. Cons It does not connect with Jaran, Rakuten or other OTAs in Japan. Alternatives considered [Beds24](https://www.capterra.com/p/123511/Beds24-com/) Review Source Response from Cloudbeds April 22, 2022 Thank you for the review! We are glad you find Cloudbeds easy to use. Less time training means more time making reservations! We understand that Jalan and Rakuten are one of the largest OTAs in Japan and we're happy to inform you that Cloudbeds can be connected to both channels at the moment - with limited feature support. If you can write us an email at support@cloudbeds.com, our team will be happy to assist you. JT Jose T. Supervisor Hospitality Used the software for: 2+ years ### "Customer Service" June 24, 2022 5.0 Pros Like it all, is a easy system to work with. Cons Would like to write notes to the coworkers when I sign out. Review Source Response from Cloudbeds July 16, 2022 Thank you for sharing such a great feedback, it's our pleasure to have you as our customer. Regarding the sign-off notes, kindly share more details with us via https://ideas.cloudbeds.com/ideas/new so that our product team can take a further look into this. ED Edwin D. Owner B&B Hospitality Used the software for: 2+ years ### "Brilliant and easy to use" September 6, 2019 5.0 your customer service is really the best ever experienced Pros real time synchronization connect all OTA's Credit card view function email templates reporting possibilities Cons There is nothing i don't like about the software. Alternatives considered [freetobook](https://www.capterra.com/p/176943/freetobook/) Reason for choosing Cloudbeds demo, possibilities (see pros) Review Source Response from Cloudbeds April 22, 2022 Thank you for leaving us an awesome review, we are happy to hear that our system has helped you streamline many tasks, and our support efforts are meeting your needs. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have! We look forward to continuing working with you and supporting you for many years to come. Cheers to more reservations and happier guests! AF Ana F. Manager Hospitality Used the software for: Less than 6 months ### "Plataforma simples e prática " December 14, 2022 4.0 Pros Aglomera várias ferramentas, permite uma gestão das várias plataformas de reservas numa só ferramenta. fácil ligação a métodos de pagamento e faturação. existencia de onboarding com os tecnicos da para iniciar a utilização da ferramenta Cons dificil compatibilização do método de cálculo dos preços das várias plataformas; algumas das técnicas não estavam tão bem familizarizadas com a ferramenta Review Source Response from Cloudbeds February 7, 2023 Olá! Obrigado por partilhar connosco o seu feedback. Ficamos felizes por saber que você teve uma experiência positiva com os nossos produtos e serviços e que conseguimos corresponder às suas expectativas. Por outro lado, entendemos que você também tem algum retorno sobre áreas em que devemos melhorar. O seu feedback é muito importante para nós, por essa razão, gostaríamos de abordar as suas preocupações e ajudá-la a entender como você pode tirar o melhor proveito do nosso sistema. Por favor, sinta-se à vontade para entrar em contato com a nossa equipe usando o e-mail support@cloudbeds.com. Atenciosamente, Equipe Cloudbeds GB Gerard B. Boss Hospitality Used the software for: 2+ years ### "My opinion" September 6, 2019 4.0 Pros The software filled what it was designed for... Cons Cloudbed boasts of having a plethora of people, despite that it is impossible to have a French-speaking interlocutor ... which is far from being a dead language ... As the handling is quite technical it would be good for everyone to be able to exchange in his language. The French market is I think enough developed to offer a dedicated software ... Although this software is very practical, it can be improved, despite the ideas and recommendations sent, never no return. Especially when it comes to changes (in my opinion) easy to implement ... Reason for choosing Cloudbeds After trying several other alternatives, it turns out that was the least worst ... "Between two evils we must choose the least" Review Source JR Jantarat R. Front office manager Hospitality Used the software for: Less than 6 months ### "Feedback" October 18, 2022 4.0 Firstly our staff are Thai and sometime difficult to communicate with your support in English version however it is ok to learn. Secondly we wonder about history of booking when we change something it is no record at all for example period stay of guest if original booking stay for a month after we changed it for shorter it has no more history for record Pros Easy to enter and understand how to make reservation Cons History for guest stay when we change no more record Review Source Response from Cloudbeds February 7, 2023 Hi Jantarat, Thank you for taking the time to share your feedback about our product. We appreciate your comments and are glad to hear that you find it easy to use and make reservations. Though our platform is available in Thai, our support is only offered in English, Portuguese, and Spanish at this time. Regarding your inquiry of guest stay history, we would be more than happy to help you better understand the "Reservation Activity Log" in our platform. If you'd like more assistance on this matter, please reach out to our support team via Chat or writing a message to support@cloudbeds.com. Our agents are available to assist you 24/7. Kind regards, The Cloudbeds Team MP Maria P. Administración Hospitality Used the software for: Less than 6 months ### "Tuve una excelente experiencia con el especialista que me ayudo con la configuración del Software." April 26, 2023 3.0 Buena experiencia con el Sistema ya que es muy fácil de configurar y de usar. El especialista que me ayudo con la configuración muy amable, paciente y resolvió todas mis dudas. Pros La configuración del Software fue muy fácil, así como realizar reservas, cobros . . . fue muy rápida las integraciones con otros canales de reservas, tiene variedad de opciones para cobros. . . Cons 1.- Valdría la pena que el sistema tenga una opción como un check box con las tarifas de promociones que al momento de activar una, tome esa tarifa promocional; con el objetivo de que dicha tarifa se despliegue en la búsqueda de Google (y no la tarifa base)2.- Cuando se active una promoción, serviría muchísimo que lo envie de forma automática al segmento de usuarios que estan buscando alojamientos. 3.- La Appl Mobile estaria genial! Review Source Response from Cloudbeds May 2, 2023 Hola María, Gracias por tomarte el tiempo de comentar sobre la configuración del software de Cloudbeds y del especialista que te brindó asistencia. ¡Lo apreciamos mucho! Cloudbeds SB Selene B. Hotel Manager Hospitality Used the software for: Less than 6 months ### "Overall very happy with the software" June 14, 2022 4.0 Pros The PMS was easy to set up and it works well. We haven't had any problems with overbooking since I started using and I'm saving so much time. Cons Though i find it easy to use, some staff are finding it a bit harder. A mobile app with simple UX for front desk users would greatly improve the product. The reporting could be better but it does the job for now. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Reason for choosing Cloudbeds Features, pricing Review Source Response from Cloudbeds June 21, 2022 Thank you for the amazing review, Selene! We are so happy to serve you as our customer and to know that our system is meeting expectations. Regarding the mobile app, our product team is aware of its demand and we will keep you informed once we have any future updates. BB Brian B. gm Hospitality Used the software for: Less than 6 months ### "Issues hidden beneath the surface." February 12, 2024 3.0 In summary, they give the impression of offering the most robust software in the market, capable of fulfilling any conceivable requirement. However, the truth is that they are years away from realizing this ambition. Pros Exceptionally amiable and skilled individuals are responsible for sales, customer onboarding, and helping you begin. Cons The details regarding hidden fees and functionality are vague and somewhat dubious. Like any software, problems emerge, but it feels like I've had to submit 2-3 support tickets daily to get issues resolved. Review Source Response from Cloudbeds February 14, 2024 Hi Brian, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. RM Rafaela M. Proprietária Hospitality Used the software for: 1-2 years ### "Não entendi" April 28, 2022 5.0 Estou satisfeita e preciso de mais treinamento para utilizar melhor as ferramentas Pros A facilidade no controle das reservas, facilidade de visualização de disponibilidade.. Cons Acho falho a questão dos relatórios de faturamento que puxa todas as reservas efetivadas, canceladas.. poderia ser separado Review Source Response from Cloudbeds May 14, 2022 Thank you for leaving us such a fantastic review - we truly appreciate your comment and feedback. With regards to the reports, please don't hesitate to contact us via support@cloudbeds.com or connect with our live chat so that we can assist you better. NF Natja F. Sales and Marketing Manager Hospitality Used the software for: Less than 6 months ### "Decision for Cloudbeds" February 20, 2024 4.0 So far, so good; we have just started ! Pros Enables integration to Quickbooks, very good support team Cons no reservation with click and drag, some features are complicated Switched from [Roomsy](https://www.capterra.com/p/133679/Roomsy/) Roomsy had no multi property option, not enough features and no connection to Quickbooks Review Source Response from Cloudbeds February 26, 2024 Hi Natja, Thank you for taking the time to share your feedback about the integrations with Quickbooks as well as our support team. We appreciate it! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.