# Page 8 | Cloudbeds Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Cloudbeds the right Hospitality Property Management solution for you? Explore 341 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158839/Cloudbeds/reviews --- Cloudbeds 4.3 (341) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 4th, 2026 # Page 8 - Reviews of Cloudbeds ## Showing most helpful reviews Showing 176-200 of 341 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BM Beth M. owner Hospitality Used the software for: 2+ years ### "Cloudbeds Review" October 22, 2019 5.0 Pros How easy it is to sync all the various booking sites so that I don't get overbookings and also that I can adjust prices for each one easily. Easy to make reservations and charge/refund guests. Cons The Intervals! Should be a faster way to delete old intervals. Need to be able to copy only portions of an interval from one room to a new interval for a different room without having to copy ALL the intervals to a different room. Review Source Response from Cloudbeds May 15, 2022 Thank you for taking the time to leave us a fantastic review! We truly appreciate your comment and feedback about the system. We are grateful that the core features are meeting your expectations, and we will continue to improve the areas that you mentioned in the future. Please don't hesitate to reach out to our support via support@cloudbeds.com for any questions or concerns. DN Du N. Operator Executive Hospitality Used the software for: 6-12 months ### "Smart and functionl PMS" July 5, 2019 5.0 It worth every single penny when we don't need to work by hand with hundreds of OTAs channel. We even can collect client from website direct to the . And it is going to live with the agent when they are able to check, book and confirm by their own account on our system. This will minimize man power, save a lot of time and faster working with customer. And I would like to say thanks so much to the customer service team, which are very enthusiastic and helpful with a not very smart client like me. Pros I have to do nothing with OTAs when we used . It saves a lot of my time for the operation task. Especially it works for even our accountant team with a lot of report and I have to do nothing by hand. I love the way they show "how to learn" by video. The customer service is very good. My English is not good enough to explain the problem by word, they arrange a phone call and everything is solved. Cons It is an online system and this is a weak - point for our property because we are a cruises which launch to the bay everyday with very bad signal, so sometimes our crew team need to come to the pier to use the system. Review Source GW Geoff W. Husband and wife owners Leisure, Travel & Tourism Used the software for: 2+ years ### "Happy customer " January 27, 2022 5.0 None! We have had virtually no business since covid19 appeared. Previously good, and lately, the customer support is really quite fantastic Pros All of it! Easy once you learn. Cons Not available in Indonesian language , so difficult for our staff to iearn Review Source Response from Cloudbeds April 25, 2022 Thank you very much for your amazing review. We are glad to hear that Cloudbeds is saving you time with a centralized platform. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have! We look forward to continuing to assist you and bringing more languages available such as bahasa Indonesia in the future - stay tuned! KK Kevin K. Owner Hospitality Used the software for: Less than 6 months ### "Good product, bad service" March 25, 2023 3.0 Had I known about the lack of personal service, I would not have subscribed to the product. Pros The product is generating bookings which is the main goal. Cons Poor customer service. I am trying to open and manage a new hotel. We have encountered several problems with the integration between and Expedia and Booking.com. This is causing guest cancelations and frustration. However, I can't get any personal help from Cloudbeds. I am simply referred to their training library which does not address my specific problems. Reason for choosing Cloudbeds Sales pitch was good. Review Source Response from Cloudbeds March 28, 2023 Hi Kevin, Thank you for taking the time to share your feedback. Someone from our leadership team will be reaching out to speak with you. Team Cloudbeds BP Bruno P. Ad. Marketing and Advertising Used the software for: 1-2 years ### "Boa" April 28, 2022 5.0 Pros Gostei da eficiência e de poder incluir novos adm Cons Não concigo contato direto com vcs nei por telefone Review Source Response from Cloudbeds May 14, 2022 Hi Bruno, thank you for taking the time to leave us a review, we truly appreciate your comment about the system and its efficiency, and are sorry that you are not satisfied with the support. Our support is based mainly on email, online chat, and video calls. However, we will be introducing more convenient options for you in the near future. Please stay tuned and let us know if we can assist you with anything else. RB Ruth B. Owner Hospitality Used the software for: Less than 6 months ### "Cloudbeds Has Changed My Business" October 14, 2019 5.0 From the very first time we spoke, Rep has been available to answer questions and help me structure my subscription. He was polite, informative, and really familiar with his product. Everyone else with whom I have spoken when I had an issue, and the staff who has trained me have treated me with respect, courtesy, and seemed genuinely interested in helping me get the most out of this software . Pros This software is so intuitive and quite simple to set up and work within! The support staff has been amazing, and they have very patiently tutored me on how to get the most out of the software. Mine is a very small inn, and my Sales rep, Rep, worked hard to help customize this software for me, and helped me optimize the dollars I am spending with . All the work I had to previously do manually, from taking reservations, invoicing guests and processing payments, this software program has streamlined for me. I no longer have to stop other things I am working on to process credit card payments, or to book reservations. Additionally, this works to maintain reports and builds a contact list so I can reach out to past guests with special offers, etc. Cons I dislike the add ons. It was explained that not all users need certain features, but since my property is so small, it seems to me that if I have need of additional features to best operate this small property, most other properties would need these features, too. Review Source PC Pierre C. Administrateur Hospitality Used the software for: 6-12 months ### "Un super PMS avec qq petites lacunes qui devraient être rapidement résolues ...." November 28, 2021 5.0 Pros Fiabilité Rapports détaillés Déploiement sur plusieurs PC Channel Manager Le support avec réponses détaillées sous 24H! Cons Quelques ponts faible Que ce soit dans les rapports sur ADR, RevPar, Occupancy, il est impossible d'avoir directement des valeurs annuelles (Totaux annuels et % annuels). Les ADR et RevPar somment de manière indifférenciée les prix des chambres avec commission OTA à payer (ex Booking.com) et les prix des chambres avec commission déjà payées (ex Expedia/Hotels.com). Il y a un page web spéciale pour écrire des "Product ideas" qui n'est plus mise à jour par depuis 9 mois et aucune des suggestions n'est prise en compte. Review Source Response from Cloudbeds April 25, 2022 Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are happy that you expressed the concerns. Thank you for giving us the details and while we work on updating our Ideas board, please do not hesitate to send them over at support@cloudbeds.com - our support team are more than happy to discuss with you on this matter. Akshay S. Partner Hospitality Used the software for: 1-2 years ### "Best PMS Software our there" July 11, 2018 5.0 Pros has the best Calendar-View for Hotel owners. Apart from that the features are really great - the drag and drop interface for moving bookings, cash-drawer, house-accounts and the channel manager itself. Not to be forgotten, their support is world-class as there team responds within an hour Cons At present they don't offer a mobile app for the Hotel owners. Although one could login into the PMS on the mobile browser. Review Source TS Tricia S. Co-Owner Hospitality Used the software for: Less than 6 months ### "One and Done!" February 28, 2022 5.0 We are new to the hospitality industry so we are learning every day. With as a team member, their reporting and analysis will continue to keep us up to date and moving forward with good decisions. Pros provided us the tools to present our remodeled Inn to our clients in a professional and relevant manner. From the ease of building a user-friendly website, to the reservations system, the one and done package continues to be a partner in building our business. Cons Like all things, technology comes with a learning curve, but University is an awesome 24-hour source, as well as helpful onboarding coaching, which made the new system easy to learn. Reason for choosing Cloudbeds The website the ease of the reservation system, the online training, the whole package combined with interviews with other users. Review Source Response from Cloudbeds April 23, 2022 Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your comment and are glad to hear that Cloudbeds is helping your business with a centralized platform, and our onboarding service efforts are meeting your expectations. We look forward to providing you with the best service for many more years to come. Cheers to more reservations and happier guests! KH Kate H. Property Manager Hospitality Used the software for: Less than 6 months ### "Cloudbeds improved my business afforded me more time" October 23, 2019 4.0 Efficiently managing my calendar and rates became easy. This freed up my time to focus on other aspects of my business. Using also allowed me to sign up with many other OTAs that I wouldn't have been able to handle on my own. I also very much appreciate that they have an extensive knowledge base I can access whenever I come across a road bump. When I can't solve my problems on my own, customer support contacts me immediately over email when I need assistance. Pros The best part about using this software is that it is working hard even when I am asleep! It helps me confirm bookings at anytime, anywhere. Before I started using , I could not confirm my guests immediately as I had to individually update my calendars. What used to be a very tedious and time-consuming task is now made convenient. Cons I was so disappointed that the feature of paying with a credit card on my booking engine is not available in the Philippines and cannot tell me when the target date for implementation is. Reason for choosing Cloudbeds I found that user interface and customer support was much better with . Review Source Response from Cloudbeds April 22, 2022 Thank you very much for your amazing review! We are happy to hear that our system is helping you with your business. Your feedback is greatly appreciated as we look to improve the payment gateway options in the APAC region. We also appreciate your understanding as our product team is working hard to expand the options and would be happy to let you know once a better option is available. NP Nancy P. Owner Hospitality Used the software for: Less than 6 months ### "Cloudbeds: A Dream Come True" June 23, 2022 5.0 \[SENSITIVE CONTENT\] is the best! We presented several challenges to \[SENSITIVE CONTENT\] and he was able to seamlessly transition us through the process - despite being somewhat complicated - multiple times. He always had a smile on his face; you could hear it in his voice. He was genuinely interested in helping and showing us how to become confident in our abilities. Pros Despite having a large amount of features, the interface is still simplified enough for users to work their way through the interface without being overwhelmed. Cons WE NEED A APP!!!!!!!! Thank you Review Source Response from Cloudbeds July 16, 2022 Thank you for sharing your kind review, Nancy. We are grateful to hear that you're finding our system intuitive and user-friendly! Although we don't have a native mobile app, you can access the system on a mobile browser. Our product team is aware of the demand and we will update you as soon as we have more news. kG kristel G. ceo Hospitality Used the software for: Less than 6 months ### "very complete and good overview" September 21, 2022 5.0 nice system and good help Pros the ease of viewing room available etc... Cons the fact that a customer can book without having a room assigned, the booking is just "floating" and not very visible, very confusing and we made mistakes because of that. Reason for choosing Cloudbeds we did not look further since the presentation of was very efficient Review Source Response from Cloudbeds February 7, 2023 Hi Kristel, Thanks for your feedback. We are happy to hear that you find our platform complete and easy to use! Regarding the "floating" bookings, we would love to better understand how we can help you with this issue. If you'd like more assistance on this matter, please reach out to our support team via Chat or by writing a message to support@cloudbeds.com. Our agents are available to assist you 24/7. Warm regards, The Cloudbeds Team NA Nektarios A. Hotel Manager Hospitality Used the software for: 1-2 years ### "Super friendly, functional " June 22, 2017 5.0 Pros The PMS has nice colors and graphics plus statistics per channel,roomtypes, comparing years etc adding new stuff all the time. Support is super the team replies in the day with a fix most of the times. team updates frequently taking care of the product and they listen to new suggestions very important. I had problems with other channel managers in the past not working well not sending all updates to channels top brand names but not here! Cloudbeds channel manager works spot on, no update issues changes from the PMS go to the channels in just a few secs. i totally trust it, it closes when it sells out and opens once a room is cancelled to resell it, auto mode no overbookings no trouble, giving me time to focus on other parts of my business, now i can have holidays in peak season when before i use to leave end of the season, my staff is loving it - pure positive energy! Im 2 years with cloudbeds a happy customer and would defentaly recommend it. Review Source Zanneta B. Head of hotel distribution Used the software for: 6-12 months ### "10 stars for incredible customer support!" May 3, 2018 5.0 Pros Very professional team starting from customer support which is super fast and sufficient to their developers who really pay attention to advices and open tickets for improvements! As I have been personally working with 3 other providers I could definitely say this company offer incredible value for money! We are using their pms, channel manager, booking engine, rate checker and will use other their product soon. Cons Looking forward when connection to Airbnb will be finalised. Maybe even HomeAway one day? Happy to be a customer of . Review Source VR Verified Reviewer Application Engineer Computer Software Used the software for: 6-12 months ### "Nice Property Manage Suite" July 13, 2023 4.0 Smooth Pros What I like about the solution is the almost 360 management capability and ease of access when comes to managing the whole property management ecosystem. I have the privilege of working as a freelancer implementing the solution for an Hotel and I can say it's a smooth one with less configuration chaos. Cons Nothing to like less about it, it's a smooth solution. Review Source Response from Cloudbeds July 17, 2023 Hi, Thank you for taking the time to share your feedback about Cloudbeds management capability and property management ecosystem. Cloudbeds BB Bobby B. Manager Hospitality Used the software for: Less than 6 months ### "Worst pms channel manger ever " January 30, 2023 1.0 Rubbish Pros Nonthig customer support was disappointing Cons What was promised never delivered and even got charged Switched from [D-EDGE](https://www.capterra.com/p/205670/D-EDGE-Booking-Engine/) I was promised so much delivered none Review Source Response from Cloudbeds February 6, 2023 Hello Bobby, Customer satisfaction is important to us, and we appreciate your feedback. Could you please provide more details on the promises that were not delivered and the charges that were incurred? This information will help us understand and address the issues you faced. Our team is available to assist you in resolving any problems and ensure a positive experience moving forward. You can contact us at support@cloudbeds.com. We thank you once again for your feedback and look forward to hearing more of your thoughts. Warm regards, The Cloudbeds Team Thitiporn L. General Manager Used the software for: 6-12 months ### "When we force with a problem, the staff get invove quite fast and help us a lot to resolve the issue" May 15, 2018 4.0 Life is much more easier. Pros It is easy too use. it is easy to manage the reservation. The report is helpful for us to do some forecast in the future. Cons Add some more useful data on the pop up screen in order to get more easlier while we click on each reservation. For example, show the type of payment instead of the estimated arrival. Due to not that much of the guest who left the time for an information. But there are 2 ways of the type of payment which is we have to click on the reservation details in order to get this information. Review Source Reza M. Web Programmer Hospitality Used the software for: 6-12 months ### "Simply the best choice for a PMS with fantastic support team on a reasonable money spent!" July 11, 2018 5.0 revenue growth! Pros We're managing some villas, hostels and hotels across Bali, Lombok and Flores, Indonesia. We always encourage our clients to use because it's easy for them to learn how to use and we're fully supported by their support team and their sales rep like 24/7h. Additional features like price intelligence, helps us as revenue management, to maximize the properties revenue growth. Cons As user and developer, we like more and more innovative features. I, personally am waiting for a mobile app whenever it's available! Review Source AG AnaLisa G. General Manager Hospitality Used the software for: 6-12 months ### "Cloudbeds Review" October 10, 2019 2.0 NO CUSTOMER SERVICE. 99% of the time I need someone on the phone with pretty immediately, not an email asking me what the problem is again. Did not like the impersonal feel of this company. Pros The set up was relatively easy and it was user friendly from inside the booking end. Cons It was not user-friendly for the customers on the booking engine. Way too complicated. Our bounce rate quadrupled overnight as people would leave the website thinking we had no availability. There are no reports for the accounting side. Just overall not user-friendly for accounting and guests. Alternatives considered [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/) Reason for choosing Cloudbeds It looked more user friendly from the inside, but we were wrong. Review Source jK jan K. Manager Hospitality Used the software for: 2+ years ### "Very intuitive " October 28, 2019 5.0 Pros is very simple to use and easy to teach. Our staff picked it up after a couple of hours. Cons They need a mobile app. It would make it simpler to use on the go Review Source Response from Cloudbeds April 22, 2022 Thank you for the amazing review. We are glad to hear that our product is meeting your needs. It brings us joy and motivates us to continuously improve our system and provide the best experience you can have About your suggestion on the mobile app, you can access the system through your mobile's built-in browser. Nevertheless, we are also developing a mobile app so you can access our system easily and tailored to your phone. Please do let our team at support@cloudbeds.com know if you need any other assistance. SS Stephanie S. Assistant Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "We Sold Out Our Campground! " December 6, 2019 4.0 It was difficult to implement initially and took longer than anticipated, but once it was up and running we sold out very quickly. Now that it's up and going it feels pretty simple. Pros It has the most options of any other software we looked into to collect to Hotel OTAs which has allowed us to connect to multiple reservations within our niche. Cons It's been difficult to get comprehensive help with specific problems for implementing our property which had unique challenges. They're support team responds quickly but it mostly just a call center, you don't get someone assigned to your property. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) We wanted to connect the reservation system to other channels like Expedia and Booking.com Review Source Response from Cloudbeds April 28, 2022 We would like to say thank you for the constructive feedback and we appreciate the partnership we have been able to build together with you. We are always searching for gaps to improve and together with your support and feedback, it makes our journey successful. We wanted to mention that we have been able to listen and come up with better support and implementation process. Right now, our teams were able to gather valuable information that we have been able to use to revamp the entire Onboarding process. DS Diana S. Director of Owner's and Guests Relations Hospitality Used the software for: 6-12 months ### "Great Software!" April 18, 2022 5.0 Very good ! Pros It is user friendly, and the assistance of the Team when the scheduled calls are made are outstanding. Very knowledgeable. Cons The "chat" personnel has never been able to assist. They only ask you to read articles. Never the right one for the case. Review Source BS Bruno S. Software Architect Used the software for: 6-12 months ### "Good product but their API is VERY VERY buggy" April 26, 2018 4.0 Integration with Booking engines Pros good user interface, simple easy to use, fast. good integration with booking.com and hosteworlds.com Cons API is not reliable, don't build your third party app on top of it. We got bugs or timeout with almost all of their API call. Then they told us fixing the API bugs are not their priority. So why do they sell the API access and make advertising on internet to say they are the only one to have an API Review Source Response from Cloudbeds April 30, 2018 Thanks for your feedback. The API is a priority for us (we have a dedicated team working on it) and we are constantly improving our API so that it's more user friendly and has a wider-range of features. A critical part of that product vision is definitely stability and infrastructure and it's something we are heavily investing in. It looks like our integrations team is actively troubleshooting through a few support tickets with you right now. You've provided some great recommendations in there for ways to expand our API documentation that we're going to be implementing over the coming weeks. We're currently investigating where the particular timeout errors you're encountering are coming from since our logging metrics aren't registering it on our end. We'll absolutely keep working with you to find a solution here and appreciate your business. KG Keith G. Owner Hospitality Used the software for: 2+ years ### "They will not give out their phone number!" May 22, 2020 2.0 They love to issue multiple "ticket numbers" so it gets very confusing but it give an easy way to claim they're right and the customer is wrong. Pros Nothing really. Except maybe that they don't flood your email inbox with marketing spam. Cons If you don't give out your phone number then it's obvious you don't want to talk to your customers, if you don't want to talk to them. then you don't want to keep them either. Review Source Response from Cloudbeds May 27, 2020 Hello, Keith. We are sorry you had a frustrating experience. We absolutely want our customers to feel heard, as well as ensure they know how to reach our support teams quickly and easily. Thank you for this feedback so we can improve our product and services. MN Miguel N. Gerente Hospitality Used the software for: Less than 6 months ### "Pésimo servicio " September 22, 2022 1.0 Pésima atención al cliente y soporte técnico. No tienen suficiente personal y te contestan hasta un día después. Te engañan, el software es muy básico. Si sabes manejar Excel, no es necesario que tires el dinero a la basura. En 2 meses solo 2 sesiones de capacitación, se burlan del cliente. Pros Nada, solo te engañan los vendedores.... Cons El servicio de soporte. El teléfono nunca contestan y en línea es muy difícil que te atiendan. Reason for choosing Cloudbeds Porque te hablan bonito y prometen cosas que al final no nunca aparecen. Review Source Response from Cloudbeds February 7, 2023 Estimado Miguel, Agradecemos sus comentarios sobre el servicio prestado. La satisfacción del cliente es fundamental para nuestra empresa. Nos gustaría asegurarle que estamos invirtiendo constantemente en nuestro departamento de soporte no sólo para hacerlo más eficiente, sino también para apoyar a nuestros clientes de más maneras, ya sea a través del teléfono, chat en vivo o correos electrónicos. Quedamos a su entera disposición para cualquier comentario o ayuda adicional. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.