# Page 9 | Cloudbeds Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Cloudbeds the right Hospitality Property Management solution for you? Explore 341 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158839/Cloudbeds/reviews --- Cloudbeds 4.3 (341) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 4th, 2026 # Page 9 - Reviews of Cloudbeds ## Showing most helpful reviews Showing 201-225 of 341 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ZC Zak C. Sales and Reservations manager Hospitality Used the software for: 1-2 years ### "Was ok" June 28, 2022 3.0 Pros Easy to set up, anyone can do it. Simple UI Cons Heavy and slow loading times. Lack of flexibility in rates Review Source Response from Cloudbeds September 30, 2022 Thank you for leaving us a review, Zak. We are glad to hear that you found our system's interface helpful. Regarding the slowness, would you be able to reach out to us and provide more information via support@cloudbeds.com so that we can assist you on this? Thank you! CN Claudio N. Hotel Owner Hospitality Used the software for: 1-2 years ### "CloudBeds is the greatest tool for hoteliers" February 13, 2017 5.0 is one of the best services available, if not the best. Our hotel has been working with them for over a year now, and couldn't be any happier. Their broad range of tools makes them the top 'Value for money' software. They have the complete package, and can adapt the software and costs for your needs and size of the hotel. Another great thing is that they have been updating the software with new tools that we as users request, and support is excellent via email or phone. We use of all the tools they provide, PMS, OTA manager, Website Booking Engine, among others, which are quite user friendly and saves you a lot of time and resources. We tried other services at the time, and decided that CloudBeds met all of our needs, and we don't regret our choice. We can definitely recommend them to any hospitality owner /operator. Pros \- It has a broad range of tools, including PMS, OTA managment, Booking engine. - Best Value of the market. - Easy to use and fast learning curve. - It can be used in many devices, like PC, tablet or mobile. - Support is fast and responsive. - They adapt to your needs. Review Source MG Maria G. Marketing Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Easy to use Cloudbeds" August 25, 2021 5.0 Easy to use and manage, overall good product Pros Easy to use and has all the features that we need for our property Cons Scrolling on the Calendar could be improved and made easier. Switched from [RateGain](https://www.capterra.com/p/142933/RezGain/) was recommended and more widely used Review Source Response from Cloudbeds April 19, 2022 Thank you for taking your time and leaving us a great review; we truly appreciate it. Our aim is to always help our customers and learn your needs and requirements. We would love to hear more of your ideas if you can kindly reach out to support@cloudbeds.com or leave more details on our ideas board: https://ideas.cloudbeds.com/ideas/new/. bH bert H. Owner/ Manager Hospitality Used the software for: Less than 6 months ### "Start up/ switch from Rezovation" September 7, 2019 4.0 Mediocre. The girls from support in Ukraine try very hard and are easy to communicate with. Give them more time when a video conference is set up. The time to schedule and actually receive support is too long. Problems are immediate and need attention on the spot. Expedia and Booking.com does a much better job in this. Pros The introduction sounded promising and easy, channel management is good. Cons No direct phone consultation to help with start up problems, and to set up transfer. Credit card data was not transferred from Rezovation, misrepresentation from the start. Lucky I still had access to rezovtion and kept a dual posting going for 2 month due to lack of trust in . The calendar is hard to read with the split days. Change this, it serves no purpose, but to aggravate the Innkeepers. The accounting end is complicated, no logical process, typical Geek mentality and no common sense. You have a few things to learn and look at the recommendations that are being made, they all make good sense and need to be implement. Get busy programmers and consult Innkeepers on it. You will get a better product, Dont call me, I am too busy to deal with it. Reason for choosing Cloudbeds Price and promises Review Source PA Pharinya A. (Ex) night shift Hospitality Used the software for: 6-12 months ### "Great " January 30, 2023 5.0 Pros Simple. Easy. All-in-one software that anyone can learn within a few hours or days. Cons The price Review Source Response from Cloudbeds February 15, 2023 Hi Pharinya, Thank you for your feedback. We are happy to hear that you are satisfied with the overall quality and features of the platform! If there is anything we can do to assist you further, please reach out to support@cloudbeds.com. Warm regards, The Cloudbeds Team SM Sigurd M. Manager Hospitality Used the software for: 6-12 months ### "Love this system" November 25, 2019 5.0 I have been using this software for close to 6 months operating a 178 bed hostel. Super easy to use, even for staff who has no experience with PMS systems. Many reports/statistics available, easy to use housekeeping module, excellent channel manager. Have had 0 issues with this software before and after opening, it just works. Price is cheap and you get a full bang for your buck. Thank you! Pros \- SUPER easy to use - Many reports to use for statistics/revenue - Fast and knowledgeable support line - No long updates, works all the time, and is cloudbased Cons Nothing really, maybe that i didnt get it sooner? Review Source Response from Cloudbeds April 22, 2022 Thank you for taking the time to leave this amazing review and for your kind words, we are glad to hear that our product and support efforts are meeting your needs. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have! We look forward to continuing working with you and supporting you for many years to come. Cheers to more reservations and happier guests! VR Verified Reviewer Manager Hospitality Used the software for: 1-2 years ### "Exellent tool to organize a small Lodge" September 6, 2019 5.0 Pros Help me to organize rooms, bookings an costumer relationships Cons Cuenta Casa, is complicated to use. Hard Reason for choosing Cloudbeds More professional Review Source MCL Ma Charisse L. Hotel Manager Hospitality Used the software for: 6-12 months ### "Best Customer Service and Best Value " October 24, 2019 5.0 was able to solve my issues being 3-in-1, channel manager, frontdesk and booking engine. Pros Customer service is exceptional. They follow up on their clients to make sure all questions and concerns were addressed properly. Best value we have ever seen which means a great help for small business owners like Wilsons Bed and Breakfast. Cons None so far. Some features are unavailable and that is because of the subscription our company can afford at the moment. Reason for choosing Cloudbeds cost effective and customer assistance is exceptional. Review Source Response from Cloudbeds April 22, 2022 We would like to thank you for the amazing review! We are thrilled to see how happy you are with our system. We are also proud to be able to provide you with a centralized system able to keep all your operations in one place. We love the fact that you took the time to give recognition to our team at support. We are sure they will be incredibly happy to hear this! JES Juan Eduardo S. GM Hospitality Used the software for: 1-2 years ### "Thumbs up for CloudBeds! Keep the awesome work guys!" October 16, 2019 5.0 The software is great, robust, reliable, and with a very good costumer support. What else may I ask for? I wouldn't change it! Pros is an amazing tool in our business. Once you set it up and get used to how the software works is very easy to work with. It is very reliable and flexible to meet every demand the business may have. It has monthly updates with new and improved tools since I've been using it, little over a year! highly recommend it! Cons Given the flexibility it has sometimes it is hard to get the software to do what you require but the customer support its readily available, just an email away, to help you out! Reason for choosing Cloudbeds Recommendation of a business colleague Review Source DT Dat T. Hostel Manager Hospitality Used the software for: 6-12 months ### "A new base for increasing our bussiness" October 7, 2019 5.0 Pros We used another system for our sister hostel Central Backpackers Hostel which caused incoveniences for the team. Therefore, we decided to set up our brand new hótel with . After few months, we decided to use the software for the old hostel and our up coming hostel. We found out a ton of convenience using Cloudbeds that we can easily control our booking from different sources, access room plan everywhere, improve our connection to customers and reduce working time. Big thanks to the team who were very helpful and willing to assist at anytime. We planned to use Cloudbeds in our future properties and hope that the team will keep updating to provide a perfect system to properties. Cons It could be perfect if we can split a multiple folio to guests in a same reservation. Review Source KM Kate M. Hotel Owner Hospitality Used the software for: 6-12 months ### "User Friendly Hotel Booking System" October 18, 2019 4.0 I really like that I have one product that can manage my bookings across multiple interfaces and booking platforms. We have not had any clashes and I like that I can control and set rates for OTA's from within . Pros Set up was easy and using the software is fairly intuitive. I like the style and functionality of the interface. It is easy to make bookings and create reports. We've not had any issues with this system in the year we have been using it. Cons It isn't user friendly on mobile devices. I can't see all of my room inventory on one screen. There could be more options to collapse headings so that I can see rooms only. Reason for choosing Cloudbeds I like the simplicity of and by that I mean, set up, it's dedication to one aspect of my business and I liked the look of the interface more than Ezee Front Desk Review Source MS Megan S. owner Hospitality Used the software for: Less than 6 months ### "software that works" March 26, 2021 4.0 remembering past guest names is great, however there notes would also be helpful Pros integration and easy to use. graphs and tables and reporting is helpful Cons add on's should be at beginning of booking process and Hero should be a channel partner Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) little hotelier was not fast or working well and \[SENSITIVE CONTENT HIDDEN\] is a very good salesperson Review Source Response from Cloudbeds April 19, 2022 We are thrilled to hear you find our system works for your business! More about the notes, we are able to fill in the guest notes so any records like dietary restrictions, complaint records, and special requests can be stored within the guest profile. You should also be able to find all the guest profiles under the "Guests" section on the top banner. About your suggestion on the additional OTA, we will forward this message to our Partnership team so they can review it again and take further action. Regarding the Add Ons, we will also take this as an input and will forward it to our product team as a suggestion for improvement. Meanwhile, please do let our team at support@cloudbeds.com know if you need any other assistance. DF Douglas F. Hotelier Hospitality Used the software for: 1-2 years ### "Zeitverschwendung" August 26, 2020 2.0 DIe haben illegal Geld von mir verlangt und es hat Monate gedauert, das zurückzuholen. Man kriegt jedes Mal eine neue Mitarbeite und muss alles von vorne an erklären. Ich habe dutzende von Stunden verloren - katastrophal. Ich hasse dieses Geschäft. Pros Es war ok - es funktioniert für manche Leute. Cons Nicht flexibel genug - linked listings gehen nicht, zB Review Source Response from Cloudbeds August 31, 2020 Thank you for this review. While we are sorry our solution did not meet all of your property's needs, we appreciate the candid feedback. We are not aware of the billing details you mention, and we take those matters very seriously. Please reach out to us at support@cloudbeds.com and reference this review if you would like to discuss further. Thank you again for providing your feedback. VR Vicente R. Owner Hospitality Used the software for: 6-12 months ### "Just Great" May 14, 2022 5.0 excellent Pros Easy and friendly to use, great customer support Cons Minor glitches and a few shortcomings in some tools Review Source Response from Cloudbeds May 22, 2022 Thank you so much for your amazing review, we truly appreciate your feedback and that our support efforts are meeting expectations. JCC Juan Carlos C. Gerente Hospitality Used the software for: Less than 6 months ### "Decepcionantw" March 19, 2024 1.0 Decepcionante, prometen un mes gratis y me cobraron sin devolucion Pros No tengo elección, no encuentro ventaja alguna Cons experiencia de usuario perversa Mal sistemas de pago, toca manual Entorpece el proceso en ves de facilitar Review Source Response from Cloudbeds April 3, 2024 Hi Juan Carlos, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. pP pamela P. manager Hospitality Used the software for: 1-2 years ### "The Wooden House Lodge" September 6, 2019 5.0 perfect we reduce our working ours Pros less hours checking reservations and availability. easy to use. no more overbookings Cons i would like it to have more reports as meals, easy way for invoices Alternatives considered [Tableau](https://www.capterra.com/p/208764/Tableau/)[Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Reason for choosing Cloudbeds the demo was very useful and some meetings by skype Review Source AS Alejandro S. Owner Hospitality Used the software for: 2+ years ### "Cloudbeds gave me more time for guests " October 15, 2019 5.0 I have more Time to do things in my Hostel Pros I can see all my reservations just in Cons I dont have, its a good software and I like Review Source Response from Cloudbeds April 22, 2022 Thank you very much for your amazing review. I'm glad to hear that Cloudbeds is saving you time with a centralized platform. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have! We look forward to continuing working with you and supporting you for many years to come. Cheers to more reservations and happier guests! AB Anne B. Manager Hospitality Used the software for: Less than 6 months ### "Not optimal for a bed & breakfast with only 3 accommodations" August 15, 2021 4.0 Overbookings don't happen anymore, which is great. More direct reservations, that's great. It's however impossible to answer someone on the phone about our availability because it needs one minute to have access to the calender, which is really not what we needed, as many guests call us. Not handy at all to use with smartphone (I have really asked this question before I signed up, and was lyed to about this point. Pros Its connectivity to OTAs A better proportion of direct reservations Cons Too slow. Too heavy. Not compatible with a bnb (only one room of each kind, which makes it not optimal for the use of pie for example). Not practical at all with a smartphone. Reason for choosing Cloudbeds Because I was in a hurry. Review Source Response from Cloudbeds April 19, 2022 Thank you for taking the time to leave us a review! We are happy to hear that you are not getting any more overbookings after using Cloudbeds and getting more direct reservations! However, we are sorry to hear that you are experiencing issues with using the mobile browser version of Cloudbeds. Rest assured that we appreciate all feedback from customers and are taking steps in improving the experience for all our customers. JA Jess A. Managing Director Hospitality Used the software for: 6-12 months ### "Great!" October 25, 2019 4.0 Pros has helped us efficiently manage OTA bookings, and the booking engine has helped us increase direct bookings. We are using Cloudbeds for 3 (or how many ba) of our properties and intend to use it for the others we are currently developing. It saves our staff so much time and we’re extremely happy with Cloudbeds!! Cons Can't use it to block out a whole house rental on Airbnb. Only rooms. Review Source Response from Cloudbeds April 22, 2022 Thank you for taking the time to leave this amazing review and for your kind words. We are proud to be able to keep your operations organized and easily managed, and happy to be a part of the journey in which your business grows significantly. Regarding Airbnb, please reach out to us directly via support@cloudbeds.com as we are able to fully block your listings with our Airbnb API integration. CS Chutima S. Manager Hospitality Used the software for: 1-2 years ### "Very good" August 27, 2021 5.0 Pros Modern display and easy to use. And I very appreciate with Team. Cons The multiple rate plan mapping function is still complicate and limited OTAs. Review Source Response from Cloudbeds April 19, 2022 Thank you for taking the time to write such an amazing review, we appreciate your comments and kind words. We are focused on improving our system so that it fits your needs even more, and for that, would you be able to reach out to support@cloudbeds.com to learn more about the rate plan mapping with the OTAs? VK Vincent K. Managing Partner Real Estate Used the software for: 6-12 months ### "I am with Cloudbeds, some minor challenges. " February 6, 2018 5.0 I wish they would create a customer forum based on the size of properties to get input from the owners. Otherwise, I like the product. Pros I like the dashboard screen, very handy to have. The simplicity of the program is great. The ability to manage rates is a big plus. Cons Not a big fan of the HTML website, if you are not a web guru you are out of luck. The limitation on customization of forms is frustrating. The real big issue is the lack of-of reports that can be run. Coming from hotels, that you had the opportunity to run reports for month end was great. I would say that I am not a real fan of the customer knowledge base. You think with a office in San Diego that they would have a support team in the states. Review Source LG Lizge G. proprietaria Hospitality Used the software for: 2+ years ### "Melhor sistema gestão!" June 24, 2022 5.0 Amamos a distribuição nos canais, o q nos ajuda a não fazer overbookings, e ter nossa disponibilidade atualizada em tempo real. Pros Super intuitivo e muito simples de usar. Cons falta o APP, seria muito bom se tivesse o aplicativo, e poder acessar o sistema mais rapidamente. Reason for choosing Cloudbeds Nuvem Review Source Response from Cloudbeds July 16, 2022 Thank you for an awesome review, Lizge! It's always amazing to hear how our system is working effectively for our customers. Cheers to more reservations and happier guests! BW Bagus W. Director Hospitality Used the software for: 6-12 months ### "Good and ease to use" April 27, 2022 5.0 Pros easy to use , easy too implent and good team on set up Cons cant work for some channel that have both dynamic and static channels (only can map either to dynamic or static only) Review Source Response from Cloudbeds May 14, 2022 Thank you for taking the time to leave us such a fantastic review - we truly appreciate your kind words and feedback! Regarding your concern about the channels, would you be able to let us know more via support@cloudbeds.com so that we can assist you better? BP Barbara P. Partner Hospitality Used the software for: 2+ years ### "Cloudbeds Graet PMS " September 6, 2019 5.0 We have been very glad with it Pros Fully Cloudbased software with a good price , esay to use. Cons None for now we are pleased with this software Reason for choosing Cloudbeds Price e service Review Source Response from Cloudbeds April 22, 2022 Thank you very much for your kind feedback, we are delighted to hear that you have been very satisfied with the user-friendliness of our system which is part of our main focus. We look forward to providing you with our service for many more years to come. FN Fabio N. Gerente de Reserva Hospitality Used the software for: Less than 6 months ### "Bom/poderia ser melhor" January 19, 2023 1.0 Pros Ele vai gerenciar muito bem a suas reservas Cons Porem a questão de pagamento e descontos não funciona. E se precisar de ajuste de preços voces tem que pagar. Review Source Response from Cloudbeds February 3, 2023 Dear Fabio, Thank you for very much for your review, and we appreciate your feedback. We are sorry that your Cloudbeds experience did not meet expectations. Could you please reach out to us at support@cloudbeds.com and reference this review? We would be glad to discuss further and find the best solution for you. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.