# Page 2 | Cloudbeds Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Cloudbeds the right Channel Management solution for you? Explore 342 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158839/Cloudbeds/reviews --- Cloudbeds 4.3 (342) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 4th, 2026 # Page 2 - Reviews of Cloudbeds ## Showing most helpful reviews Showing 26-50 of 342 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OP Olga P. Hotel Manager Hospitality Used the software for: 6-12 months ### "Powerful Platform with Opportunities in Training and Support" April 9, 2026 5.0 Overall, my experience with Cloudbeds has been positive, and I would recommend it. It provides all the necessary tools to manage hotel operations effectively. Pros Cloudbeds is very user-friendly and easy to navigate. The system is reliable and provides accurate information, which helps streamline daily operations. Cons Support response and resolution times for urgent issues can be slow, leading to frustration. In the hospitality industry, where time is critical, delays can directly impact operations and guest experience. However, I believe there is an opportunity to improve the onboarding experience. Providing more structured or proactive training for new users and managers would help teams maximize the system’s capabilities from the beginning. Review Source CM Cameron M. CEO Hospitality Used the software for: 2+ years ### "Run. Many more better options out there." November 19, 2025 1.0 Cloudbeds is hands-down the worst customer service on the planet. They’re smooth, attentive, and borderline over-eager during setup, but the second they’ve got your money, you might as well be shouting into a void. You will NEVER speak to a human being again. Every issue gets funneled into endless tickets, bots, and dead-end emails. If you actually need support to run your business, look elsewhere, Cloudbeds disappears the moment you need them most. worst of all though, they lost 22 THOUSAND dollars of my deposits over one summer. They paid it back, but it took ME doing the leg work to prove they were not depositing my money. Money I was supposed to get in July, I got in October. Steer clear. And yes, I have receipts for all of this. Pros The customer service in the beginning. Turns to total crap after they get your money.They do NOT care about helping you AT ALL. Cons You will never speak to a human again after they get you set up. Never in my life have I felt more duped. I have had then for 3 years and hate it. Alternatives considered [innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing Cloudbeds Thought it looked better. Seemed cleaner. Was duped by the salesman whom won't even accept calls now. Switched from [innRoad](https://www.capterra.com/p/135307/innRoad/) Wanted a better app. This one looks nicer but sucks. Review Source NS Nicole S. Hospitality Director Hospitality Used the software for: 2+ years ### "Streamlining Operations with Cloudbeds" March 19, 2026 5.0 Excellent platform! Great UI, support, booking, and guest connect. Recommend for business growth et Pros Overall, I find Cloudbeds to be an excellent tool. The user interface is highly appealing and very user-friendly. I also appreciate that customer support is always available, and it's easy to find answers to questions. The booking management is great, and I particularly like the "Whistle for CB" feature, which keeps me and my guests connected at all times. Lastly, the variety of channels offered through the channel connection is a major benefit. Cons One key area for improvement I'd love to see is the reporting functionality. I need to be able to run reports with a more itemized and detailed view to better manage our operations. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Cloudbeds Good reputation, good customer support.. Review Source DC Diego C. Asesor Hospitality Used the software for: 6-12 months ### "Bonita pero mala en Latinoamerica" October 20, 2025 2.0 Mi experiencia en general a sido buena. Pero no se ajusta a nuestra nesesidades tributarias y encima de eso metodos de pago fuera de lugar poca integracion con otras herramientas de. Pago online (pasarelas de pago, pago con tarjeta de credito o debito). Son muy inflexibles con ese tema y simplemente dicen No se puede. Para lo que ofrecen a ese precio en vez de tener una interfaz bonita prefiero una interfaz funcional. Pros Tiene una muy bunea intefaz web, PMS excelente, toda la plataforma esta bien diseñada metodos de pagos, clinetes y motor de reservas bien integrado la verdad. La verdad toda su interfaz demsiada bonita y personalizacion es bien sensilla. Cons Mira aqui son varias desventajas aqui sobre en todo Peru y Latinoamerica en general. No se lo remiendo mejor optar por otras mas abaratas. No se integra con SUNAT (institucion de recaudación tributaria) pesimo la verdad ¿como se supone que haga las facturas a mano?. Metodos de pagos solo tiene opcion paypal y otros en latinoamerica ese servicio no hay y ademas de eso no permite que se integre con alguna pasarela de pagos de tu pais, una desgracia total para lo que cobran. Review Source TM Tori M. Owner Operator Hospitality Used the software for: 2+ years ### "An owner/operator’s DREAM software " April 9, 2026 5.0 This tool does everything I want and more. I regularly use their reporting features to make data-driven decisions about my positioning and pricing strategy. Pros I love that they’re always rolling out new products and features that keep up to date with the trends and newest technologies. Cons I wish it were slightly more affordable. After the monthly subscription fees, add on’s and payment processing, it is a significant monthly expense to our small hotel. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Cloudbeds I really resonated first with the UI/UX, and during the sales process understood the breadth of their other features and add-ons. Review Source JR Jeanette R. Proprietor Hospitality Used the software for: 6-12 months ### "Slow and decrepit and innacurate. " February 13, 2026 1.0 Difficult to get payouts. They hold the money for over a week. Unlike Sqare or Stripe (even though they use Stripe)…which deposits daily….CloudBEDS holds your funds. Pros It integrates all OTA’s and direct bookings under one roof…but not that well because they continuously have outages. Cons The reporting system has may flaws and some reports are completely unable to be read by accountants because they are completely wrong. Their reports are unable to accurately show commission payments…citing 890% commission rather than the actual percentage that is being take …making entire categories unusable . Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Cloudbeds Yes, unfortunately I chose CloudBEDS because they claimed it was user friendly and it had customer service. Switched from [Wix Studio](https://www.capterra.com/p/264956/Wix-Enterprise/) Because Wix could not integrate with Google Review Source NS Nik S. Marketing Hospitality Used the software for: 2+ years ### "7 Years at Cloudbeds " March 20, 2026 5.0 We have been with Cloudbeds for 7 years and plan to continue. They truly want us to succeed and we appreciate that. We love Cloudbeds. Pros The software is intuitive and useful. Cloudbeds continue to improve. The customer support has been helpful. Cons The software could be faster. There is always more features that could help. I also think reporting could be improved and see that they're working on that. Switched from [innRoad](https://www.capterra.com/p/135307/innRoad/) Cloudbeds looked like the better option and was more affordable Review Source Louie B. Owner - Operator Hospitality Used the software for: 6-12 months ### "Grateful for the realtionship I have with Cloudbeds." August 1, 2025 5.0 I believe one of the biggest things lacking today in business is relationship and loyalty. Overall my experience with Cloudbeds has certainly been more positive but not without challenges and problems. Recently, it appears as though Cloudbeds is taking steps to focus more on relationship and supporting their partners. I am grateful for my relationship with Cloudbeds. Pros I have been with Cloudbeds since their origin. I am grateful for the way they have supported my business/ministry. During Covid, Cloudbeds showed up in a big way, and gave me grace in regards too the financial burden during a very difficult season. This selfless act showed me their commitment as a partner. What I am most impressed with is their continued innovation, and the consistency of the platform. Cons The growth opportunity is in regards to customer service. I was recently assigned a new account manager which I am very grateful for. The turnover has been exhausting and worrisome. Relationships matter! No hospitality partners, no Cloudbeds. When I have immediate needs, there is not enough support. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Dishonesty, there sales department over promised, and underdelivered. They were not capable of meeting my needs. Review Source CS Chelsea S. Manager Hospitality Used the software for: 6-12 months ### "Great product for small hotels" April 7, 2026 5.0 I have found the transition to Cloudbeds, and use of the product, easy and excellent. I finally feel like my customers are being managed in a thoughtful way. Pros Cloudbeds is an excellent PMS and booking engine for a boutique property like ours. We have felt it's a great product for the cost, with decent customer support and a great help article library. Cons I do wish we had a dedicated support agent; it would be nice to get to interact with a representative who has a sense of our property and knows our issue history. Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing Cloudbeds Based on the reviews I read, I felt Cloudbeds would be a good fit for our property. Switched from [Frontdesk Anywhere](https://www.capterra.com/p/84709/Frontdesk-Anywhere/) We needed a more robust, effective service Review Source HM Heather M. Reservation Coordinator Hospitality Used the software for: 1-2 years ### "Great support" April 15, 2026 5.0 Overall it works great with our inn. And I would to would definitely recommend to anyone needing a booking engine for their properties Pros I like that I have great support when I need assistance. \[sensitive content hidden\] is a great rep and has showed me how to figure out everything i need. Cons We just signed up with the groups some of it is still a little confusing but I have a great rep that always helps me out. Sometimes when booking.com books a reservation tho we have to make sure it's assigned on our live calendar. Review Source TW Tedd W. Owner, Operator Hospitality Used the software for: Less than 6 months ### "FANTASTIC!!" May 21, 2026 5.0 Truly fantastic...life saver for a small hotel like ours. I can't imagine how we'd manage OTA's without this process. Pros It's thorough, they've thought of so many details that really help the hotelier seemlessly run the business through the platform. They worked with us on their rates so that it made sense for a small hotel like ours. Customer Support has been absolutely outstanding. \[sensitive content hidden\] was my technician and he has been absolutely outstanding throught the set up process. We've been able to add dining bills from our restaurant and create reservations so easily. I can't recommend with more enthusiasm. Cons Can't really think of anything at the moment. It's been a really great experience with a really great team and product. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Cloudbeds My research showed it was a superior product for my business. Review Source JM Jérémy M. Mauvais partenaire Food & Beverages Used the software for: 1-2 years ### "Pas un très bon pas un bon partenaire pour un hôtel je vous le déconseille" June 2, 2025 1.0 Pas un très bon partenaire pour un hôtel je vous le déconseille L’application qui bug sans cesse ! Et en cas de litige avec un client très peu de réponse apportées Dans mon cas, un client a réservé en mars une semaine et n’est jamais venu et au mois d’avril, nous recevons un message de Cloudbeds comme quoi ce client a fait opposition et que sa banque était en train de étudier le cas et voilà qu’aujourd’hui début juin, nous recevons un mail comme quoi nous avons perdu Sans aucune autre explication sans aucune preuve apportée par Client, nous sommes dans le flou complet sur cette décisions et aucune explication de cloudbeds alors que nous nous avons amené les preuves par mail de nos échanges avec ce client qui nous a jamais fait d’annulation et même une preuve de mail où il indique le maintien de cette réservation Je suis vraiment très déçu de ce partenaire et vous le déconseille car vous avez aucune protection et n’importe quel client peut demander l’annulation du paiement de son séjour à tout moment sans aucune protection de Cloudbeds je trouve ça inadmissible pour un partenaire Pros Assez ludique Cons Application qui bug sans cesses , Et surtout aucune protection de cloodbeds en cas de litige client qui peut annuler le paiement à tout moment en aillant fait ou pas son séjour sans apporter de raison particulière très inquiétant d’avoir aucune certitude de paiement Review Source KG Kari G. Front desk Hospitality Used the software for: 1-2 years ### "Perfect Program" March 27, 2025 5.0 It’s a great program that’s simple and effective. Pros It’s simple to use. It’s so user friendly. Cons No way to sort individual dates no easy way to fine specific data for DAI. Review Source Response from Cloudbeds April 2, 2025 Hi Kari, Thank you for taking the time to share your feedback about Cloudbeds and your experience with its ease of use and effectiveness. We appreciate it! KI Kenji I. GM Hospitality Used the software for: Less than 6 months ### "Does the job, but somewhat disappointing" November 7, 2024 3.0 Frustrating, I was under the impression that the software was smarter. A simple report will force you to do a bunch of manual calculations. Taxes aren't included in payout breakdowns, not sure how that was decided. Pros It serves as an all in one PMS, channel manager, and communications hub. Support is available all the time despite not always being the most helpful. Nice calendar and dashboard. Cons The software can be painfully unintuitive. Reporting is oddly very lacking. Hostaway had much better reporting, which to me is a surprise. Each reservation coming from an OTA has pending balances (we are on Channel Connect) which isn't good for our book keeping. Airbnb which is the same for everyone doesn't get balanced out automatically, you have to do this manually. You also have to manually rectify cancellations otherwise they will show as paid. Google Hotel ads isn't working, be wary about this on your sales call because this was a big reason we joined, but so far we have no idea how this works. Review Source SR Stephane R. Directeur Leisure, Travel & Tourism Used the software for: 2+ years ### "Chaque jour plus décevant " July 31, 2024 2.0 Mise en place lourde (comme n’importe quelle autre solution) en 2018. Depuis, nous l’utilisons tous les jours pour gérer un hôtel de 17 chambres au Brésil. C’est assez convivial et simple surtout le calendrier. Le système de tarification est lourd, la gestion des clients et réservations présente des bugs évidents depuis des années qui n’ont jamais été corrigés et sont fatigants au quotidien : par exemple une recherche par nom de client qui va afficher les réservations les plus anciennes au lieu des plus recentes > perte de temps systématique (c’est un exemple parmi tant d’autres). Il y a souvent des bugs qui ne sont pas toujours corrigés et malheureusement le support est très limité, je n’ai jamais réussi à implémenter plusieurs OTA par faute de support compétent + réponse par email donc il faut s’armer de patience… Nous avons essuyé les plâtres du système de tarification adaptatif ce qui a fait exploser tout notre système car Cloudbeds vendait des fonctionnalités absolument pas prêtes à être déployées > il a fallu tout reprogrammer + nombreux préjudices commerciaux sans jamais une excuse de la part de Cloudbeds. Si la transition n’était pas aussi traumatique, cela fait au moins 3 ans que j’aurais changé de système. On reste donc avec Cloudbeds par dépit… le temps d’avoir le courage de changer. Pros Assez simple d’utilisation et tout intégré pour un prix qui reste raisonnable. Cons Beaucoup de bug, aucun support téléphonique, support en ligne décevant, volonté de faire des ventes additionnelles avec des produits ou services qui ne fonctionnent pas au lieu d’améliorer ce qui existe déjà. Switched from [Personio](https://www.capterra.com/p/158622/Personio/) Volonté d’avoir un système plus complet > tout en un Review Source Response from Cloudbeds August 6, 2024 Bonjour Stéphane R., Merci d'avoir pris le temps de partager vos commentaires. Quelqu'un de notre équipe de direction a pris contact avec vous et serait heureux de vous parler. Oscar P. Captioner Hospitality Used the software for: 6-12 months ### "Cloudbeds, everything you need for your Hotel" July 25, 2021 4.0 I have been using this app for a while now and i can say that it works perfect for a correct administration and management for your different areas of your hotel, it’s easy to use and more importantly, nowadays we need to do everything via remotely. Pros I like how incorporates everything that a hotel needs, booking, sales management, inventory management, reviews management as well as being able to control your own hotel in many ways, i been using this app for over 5 months and every single feature works well, planning and having them it’s vital for a correct organization of your hotel. Cons There are some features that works better outside the software ecosystem like the built in accounting, i didn’t use this and i think in might not be a key feature to the software. Review Source Response from Cloudbeds April 19, 2022 Thank you for leaving us such an awesome review; we truly appreciate your feedback. Thank you for also being a loyal customer of Cloudbeds! We are happy to hear that Cloudbeds has helped you run your hotel well and that you have seen the value that it brings! You are correct to say that we do not have a built-in accounting system, however, we have our Marketplace feature that allows you to connect to third-party apps that covers multiple functions such as accounting. Please feel free to let us know if you are interested in more information about the feature and our partners! PRD Paulo Ruben D. Recepcionista Hospitality Used the software for: 2+ years ### "Humilde observación!" April 28, 2022 5.0 Sin duda hay una mejor organización en el trabajo desde que se implementó Cloudbeds al hotel. A facilitado mucho el trabajo y ayudado al desempeño de la propiedad. Pros Es muy sencillo visualmente, bastante intuitivo y tiene buenas instrucciones para su uso. Muy amplio para abarcar varias facetas, se nota que pensaron en todo lo que abarca el funcionamiento de una propiedad hotelera. Muy cómodo de usar. Cons Creo que hace falta una pestaña de recepción, donde podamos realizar comentarios, notas y observaciones tanto sobre las reservas como sobre el establecimiento en si, sea para limpieza o mantenimiento, o un sector donde se pueda acceder a estas pestañas: recepción, mantenimiento y limpieza, restaurante. Este acceso solo para los usuarios del programa, ya que seria un manejo interno del equipo de trabajo. Siguiendo este hilo, añadiría una opción de usuario que tenga acceso limitado al calendario de clbds para el equipo de limpieza, o bien, una grilla o calendario distinto donde puedan ver las habitaciones y poder realizar comentarios sin que afecte a las reservas que se visualizan en el calendario que se utiliza en recepción. Mejoraría la pre visualización de las notas de las reservas, a veces presentan un pequeño error que no te permite leerlas por completo y te obliga a entrar a detalles de la reserva para poder verlas. Review Source Response from Cloudbeds May 14, 2022 Thank you so much for taking the time to leave u a fantastic review. We are thrilled to hear that your property is benefitting from a centralized platform. We truly appreciate such detailed feedback which helps us understand what our customer needs in line with the improvements that can be implemented to further enhance our system. If you would like, we are more than happy to connect with you over a direct conversation in reference to this review. Please feel free to reach out to us via support@cloudbeds.com. CH Carl H. Owner Hospitality Used the software for: 2+ years ### "Cloudbeds, easy to use, very functional." June 4, 2022 5.0 My hostel is listed with several reservation agencies, every time there is a reservation, I need to go to all of the other agencies and close that room. It is very time consuming and cumbersome, however, if I don't I risk overbooking a room. With cloudbeds the process is automatic and instant (within a minute). Pros It took me less than 5 minutes to teach my employee everything they need to be efficient in the program. It is extremely easy to switch languages depending on who the user is. It is organized in a thoughtful way. Creating reservations form, for example, can be accessed from various screens. Cons There are some areas where I would like to be able to set my own default. For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations. I would like that to be the default filter. I cannot set it as default. There are other similar filters. Alternatives considered [Profitroom](https://www.capterra.com/p/181628/Profitroom-Booking-Engine/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Cloudbeds I have a small hostel. Cloudbeds is good for the small hostel and can be scaled for larger hotels. The price is also scaled. It was an overall price and ease of the functions I am interested in. Review Source Response from Cloudbeds June 15, 2022 Thank you for sending us an amazing review. We are happy to hear that the core features and functionality of our system are serving its purpose - which was our main goal when delivering an industry-standard product focused on the customer needs. With regards to the feedback, would you be able to let us know more via https://ideas.cloudbeds.com/ideas/new? Our product team monitors this page and your input is always appreciated. SL SUE L. Manager of Special Projects Hospitality Used the software for: Less than 6 months ### "Front end is ok but back-end is far from acceptable" February 20, 2020 1.0 I was excited but after using it I was disappointed. On the front end, I do not deny that it has helped us in terms of inventory management and connection with OTAs. Nonetheless, the backend processes have really thrown us into utter disappointment. The support staff were trying to help but often provided workaround solutions that will put the property in a bigger issue. For instance, we had problems with having to manually confirm customers upon successful clearance of payment by Stripe and the solution suggested to us by the Support team is allow for a blanket confirmation regardless of whether the payment is cleared. I was utterly shocked to see that coming from the Support team as this comes at a high level of risk to the property given that the resort will be held accountable for the confirmation email. The reason why we signed up for the Payment Processing module is so that we do not have to worry about receiving payments and do not have to worry about manually confirming payment ourselves. Besides, often when technicalities are involved, the Support team will say they need to speak to the Technical or Development team but without any proper deadline of when the problem will be solved. It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved. I suggest that the Support team work with the technical team to commit to deadlines for a problem to be solved. Pros I like it that it is a all-in-one software and it's easy to use. Cons The payment processing module is far from acceptable. Cloudbeds is integrated with Stripe but the integration is not complete and requires a lot of manual backend work to confirm a reservation once a payment is cleared. One of the reasons for signing up with Cloudbeds is to cut down the amount of manual work backend we have but only to realise later that there are many things that have to be done manually. Manual confirmation required in a tech world - When we thought everything can be automated and Cloudbeds being a digital all-inclusive PMS provider, we were proven to be wrong. Let me give you a scenario, once a customer makes a booking and they choose to pay via credit card, a pending confirmation email gets sent to the customer while Stripe will do the payment verification and the process stops there. My team has to go back to the system to cross check each and every successful transaction and manually confirm the guests so that they get a confirmation email. What Cloudbeds could have done is to actually automatically switch the status of the guest from "Pending" to "Confirm and send email" upon receiving instructions from Stripe that the payment has gone through (this, at the time of writing remains manual on the part of property). Besides, when a credit card payment fails to be verified by Stripe, Cloudbeds does not store the information of the customer so that we can offer the customer an alternative mode of payment. Basically if the payment fails, the info vanish Review Source Response from Cloudbeds May 27, 2020 Thanks very much for your review. We appreciate your feedback and take it seriously. The communication between support and technical teams is an important part of the customer experience. We are sorry there were moments when it didn't go well. As to payment processing, we may have new solutions for you since the posting of this review. If you would like to learn more, please email support@cloudbeds.com and reference this review. Perhaps we can find you a better solution. Thank you again for the candid feedback. RL Richard L. Owner Hospitality Used the software for: Less than 6 months ### "Happy hotelier finds peace and harmony with Cloudbeds!" May 19, 2022 5.0 Wonderful, glad we made the change from AutoClerk/MyHMS! :-) Pros Very clean and well thought out user interface, and the ever present search bar is my constant best friend. Entering reservations, taking credit card information, quickly being able to switch around within CB and open multiple tabs, I just don't feel like I'm ever stuck on a problem. Online chat has been so fast and helpful with questions, offering work-arounds, providing links to documentation, offering suggestions and options...very happy with support! Cons I really have found very little to complain about with this software. 1) I would like the system to move reservations which fail authorization to "Pending" status, not "Confirmed" status. 2) Connecting to the GDS needs more hand-holding (IMO), I was simply not prepared for what was required and speaking directly with a 3rd party company which is located in Italy made communication more challenging. Alternatives considered [Hotelogix](https://www.capterra.com/p/76374/Hotelogix/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing Cloudbeds Really good integration of the primary tools a hotelier needs in an outstanding user interface. The quality of training/support materials and hearing from various sources that CB tech support is awesome. Switched from [MyHMS](https://www.capterra.com/p/54488/MyHMS/) To upgrade to a more current user interface and software we felt was focused on our type of hospitality business...i.e. small boutique hotel. Review Source Response from Cloudbeds May 20, 2022 Thank you for taking the time to leave us such a fantastic review! We are thrilled to hear your feedback as you are enjoying our centralized platform, and value your thoughtful comment as customer satisfaction is always a top priority. Your feedback is also appreciated as it helps us analyze the gaps and areas we can improve. If you have any additional suggestions, please feel free to share via https://ideas.cloudbeds.com/ideas/new. SP Shamita P. Director of Sales Hospitality Used the software for: 1-2 years ### "Highly recommended product! " June 28, 2022 5.0 Cloudbeds have allowed for better and more accurate Inventory management, cost saving, better and more efficient time and resource management as most manual functions can be managed and information available in Cloudbeds. Pros The team and information on Cloudbeds University is very resourceful. The follow up is impeccable. Very proactive support. It offers a one stop shop for your visibility through the website service, right through to the booking process. It has allowed for efficiency of resources through the ease of implementation and usage. It is very competitively priced and you truly get beyond value for money. Furthermore, there is constant updates and evolution with new features and thus opportunities, adding worth to the business without necessarily costing more to the client. Cons Would be great if a basic form of registration card could be available for the basic package. Reason for choosing Cloudbeds Cloudbeds was better presented. The Demo was very informative, clear and comprehensive. The contact with the team / customer support was fantastic and really put my mind at ease about Cloudbeds being the right long term partner. Review Source Response from Cloudbeds July 13, 2022 Thank you for sharing such a lovely review, Shamita. We have thoroughly enjoyed reading your comments and are overwhelmed by the positive feedback - this shows that we are able to meet expectations and are happy to continuously serve our loyal customers. Your voice and opinion matter most and we appreciate receiving your positive words which help us understand what we are doing right and push us to reach higher limits. Cheers to more reservations and happier guests! RA Roger A. Owner Hospitality Used the software for: Less than 6 months ### "Cloudbeds not Ready for Prime Time" March 21, 2023 2.0 Our experience was very poor. Their implementation team was weak. The transition was not organized well and their support was poor. Pros On the surface their reports look modern, but when actually using their reporting it is limited. Cons I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was a Reason for choosing Cloudbeds We thought their reporting and ease of use was good. Until we actually started using it. Review Source Response from Cloudbeds March 23, 2023 Hi Roger, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds CS Caroline S. Channels Manager Hospitality Used the software for: 1-2 years ### "Very Good" April 23, 2022 5.0 For small properties it is a really good system, very complete and with many resources that will help to manage and achieve awesome results, due to a variety of tools and options of revenue and marketing strategies. Pros If you look for an efficient and Complete PMS, and you have a small property, this is a really good system. It is very easy to use and to implement, and there are very tools for management of sales, channels and rates that really makes difference. Cons The problem with the accuracy of inventory when you add or remove a room really impact the reports and overall management of the properties, and if this volatility is a reality, it will cause problems. Review Source Response from Cloudbeds May 14, 2022 Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is helping you run your property with a centralized platform and that our core features are meeting expectations. Regarding the concern about adding and removing room types, would you be able to let us know more via support@cloudbeds.com so that our team can better understand and assist you? OF Oriana F. Manager Hospitality Used the software for: 2+ years ### "We have become loyal clients" May 25, 2022 5.0 I installed cloudbeds to be able to curb overbooking and it has served me very well. We had a manager that tried to change to another system and it was a disaster. I still dont understand why he tried to change. Pros Its very easy to use and implement and I am able to access it from my phone, so I can work from literally anywhere. The game changer for me is the customer support which is always very very fast with well trained staff. Cons I am not able to tell quickly when looking at the calender which days are bank holidays. There should be a way to make those days a different colour. Also I wish there was more history on the blockage of dates (such as when the blocking was done). Reason for choosing Cloudbeds Price an customer service. Switched from [Omnibees](https://www.capterra.com/p/152803/Omnibees/) The other system did not work properly, caused overbooking, was very expensive and their customer assistance was awful Review Source Response from Cloudbeds June 6, 2022 Thank you for giving us such a fantastic review, we truly appreciate your comment and feedback. Cloudbeds system was built based on the industry demand which is made possible by customers like you - we look forward to providing you with the best service for many years to come. With regards to the suggestion, our product team is aware of the improvements that can be made to the calendar page, once we have future updates we will be sure to bring good news! AW Anthony W. Owner Hospitality Used the software for: 6-12 months ### "Smooth transition, excellent functionality" October 29, 2019 5.0 From beginning to end, it was relatively easy. Stressful at times, until I fully understood. I actually prefer managing hands on the entire transition. That ensured I understood exactly how things work, and put it on me to complete the transition in a quality manner. Along the way, Cloudbeds support was extremely responsive and helpful when I got stuck (which was rarely). Once we went live, the system performed exactly as desired. I couldn't be happier with it. Pros Pretty much everything. While the structure differed from our previous system, once I understood how it was organized, it was easy to use and functioned flawlessly. Every time I needed to do something, the capability was there. Now it's all routine. I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system. Now I could lose power, internet, and we are still functional on any device I can get internet access. The seamless integration with Expedia and Booking.com is wonderful, along with our credit card merchant. Upgrading from out old system to this capability pays for it monthly, based on additional bookings and mistake-free credit card processing. Cons I would be nit picking, and even then, I can't think of anything to mention. The two security items that were a nuisance my partner fixed within the application, resolving that slight annoyance. There is functionality I would use on occasion if I was willing to pay up for the subscription, but that's on me. It's there if I ever think it worthwhile. Even at the lowest level, I am perfectly happy. Reason for choosing Cloudbeds Three other products, four if you count the option of keeping what we had. We chose Cloudbeds based on functionality and cost, after reviewing, speaking with, and investigating alternatives. In large part, Cloudbeds has structured themselves, in terms of cost, functionality, and support to better fit my small business. We couldn't afford the others, costing more than twice what Cloudbeds did, with bells, whistles and functionality we didn't need. I suspect other clients might find those other options a better fit for what they are trying to do, but Cloudbeds fit us perfectly. Fortunately we made the right decision, at least so far. :) Switched from [GuestTracker](https://www.capterra.com/p/2445/GuestTracker/) Wanted cloud solution cost of maintaining code on my computer clunky integration with Expedia no other channels offered numerous flaws in the software continually having to update no credit card processing frequent (several times a year) failures, requiring phone calls, repair sessions, often requiring much of my time to help trouble shoot and resolve Review Source Response from Cloudbeds May 15, 2022 Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your comments and feedback about your experience with Cloudbeds. We are glad that we could accommodate your needs and are thrilled to hear that our centralized platform is meeting your expectations. Customers are always our top priority and we would like to thank you once again for putting together such a well-thought and constructive review of our product. Your feedback helps us understand what we are doing right and how we can continue to pursue the correct path - we are honored to have you as part of our journey as we look forward to providing you with the best service for your business for many years to come. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.