--- title: "iMIS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is iMIS the right Membership Management solution for you? Explore 113 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/15885/iMIS/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- iMIS 4.4 (113) [View alternatives](https://www.capterra.com/p/15885/iMIS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of iMIS Ease of use 3.9 Customer Service 4.1 ## Pros and Cons in Reviews RA Rita A Manager, Membership and Meeting LogisticsNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “iMIS provides a solid, all-in-one solution for managing memberships, tracking data, and reporting efficiently.“ March 12, 2026 KG Keshia G Project LeadNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “This has caused headaches when updates occur and when we need assistance.“ September 23, 2025 JW James W Director - IT and Database ManagementNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “We chose iMIS because, unlike some other association management systems we reviewed, it would let us customize the database and business processes to fit our needs.“ October 3, 2025 Mark F IT ConsultantHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Some inconsistencies in interface make it not always user friendly.“ September 21, 2025 KG Keshia G Project LeadNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Our organization adopted iMIS to replace our outdated Microsoft Access database and bring our data management into the 21st century.“ September 23, 2025 JT Jon T System Development and SupportAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “The page loading speed is relatively slow compared to the SASS applications.“ May 9, 2024 GO Gregory O Database AdministratorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “It has many of the tools needed built into the system and there are new features being added that are requests from the community.“ July 29, 2025 NM Nikki M Database and Website ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “In my opinion, it's not user friendly, and it's difficult to navigate if you're a beginner learner.“ May 29, 2024 ## Showing most helpful reviews Showing 1-25 of 113 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark F. IT Consultant Health, Wellness and Fitness Used the software for: 2+ years ### "Great for Complex Organizations." September 21, 2025 4.0 We have used it for about 15 years and with each release it gets better and better. Although expensive, it is the only program we have found that can handle the complexity of our organization without choking. Pros Flexibility for use with complex dues and membership structures. Powerful Query engine and reporting capabilities. Good customer support and a good network of experts to help through sticky situations. Cons iMIS has a very steep learning curve. Some inconsistencies in interface make it not always user friendly. Review Source Response from Advanced Solutions International September 23, 2025 Thank you for sharing your detailed feedback and for being a long-time iMIS user, Mark! We’re glad to hear that the flexibility, reporting power, and support resources have been valuable for your organization. We understand the learning curve can be challenging and appreciate your patience as we continue refining the interface to improve usability. Your perspective helps us keep making iMIS better with each release; thank you again! VR Verified Reviewer Manager, Membership and Meeting Logistics Non-Profit Organization Management Used the software for: 2+ years ### "Comprehensive Platform for Association Management" March 12, 2026 4.0 iMIS provides a solid, all-in-one solution for managing memberships, tracking data, and reporting efficiently. Pros iMIS makes membership management and reporting simple, efficient, and easy to use for the entire team. Cons iMIS does not currently offer a feature for members to download or access their receipts directly online. Switched from [ExpoPlatform](https://www.capterra.com/p/152898/ExpoPlatform/) Service provider retired and closed the business Review Source Response from Advanced Solutions International April 22, 2026 Thank you for your review! We’re so glad iMIS is helping your team manage memberships and reporting efficiently as an all-in-one solution. We also appreciate your feedback on member access to receipts and will take that into consideration. Thanks for sharing your experience. SR Sam R. Events and Marketing Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "The bane of my professional existence" August 4, 2026 1.0 A truly torturous daily user experience. Utterly baffling how a system with so many glitches and such basic design flaws has infiltrated so many major organisations. I have seen the "Whoops, looked like we dropped the ball on this one" cartoon error message man more times this year than I have seen my own mother. Pros It's a relatively attractive front-end interface (before you actually attempt to use it). Aside from that, my favourite thing about IMIS will be the day I am no longer required to use it. Cons At the back end: Constant glitches, awful design, bizarrely limited functionality for a modern system, elementary flaws a every step, makes every task more time consuming than it needs to be. At the front end: Described by a plethora of members as extremely user-unfriendly and has resulted in an enormous uptick of requests for assistance. Flaws and limitations too often disregarded as unavoidable quirks of the system. Switched from [MMS OnLine](https://www.capterra.com/p/213662/MMS-OnLine/) Outdated Minimum of 40 characters not met Review Source JW James W. Director - IT and Database Management Non-Profit Organization Management Used the software for: 6-12 months ### "iMIS Engagement Management System" October 3, 2025 5.0 There is a very large support network for iMIS users. There is a very active user group, and ASI provides excellent online documentation and training resources. Pros We chose iMIS because, unlike some other association management systems we reviewed, it would let us customize the database and business processes to fit our needs. We also found the ability to integrate iMIS with MailChimp and other 3rd party applications very useful. We have been able to consolidate several different databases into a single source of data. iMIS also allows us to track the engagement of our members using criteria that we have established. This allows us to make better business decisons and communication plans. Cons iMIS has a fairly steep learning curve, but there are several consulting services available to assist with training and implementation. In addition, the online documentation for the product is excellent, and there is also a training portal with in-depth classes available. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reason for choosing iMIS Cost, and flexibility of the product to match our business processes. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) We wanted to consolidate all of our separate databases (mailing lists, donors, membership) into a single system. Review Source Response from Advanced Solutions International October 8, 2025 Thank you for sharing your experience, James! We’re glad iMIS has helped you customize your database, integrate with tools like MailChimp, and bring your data into one system to better engage members. We’re also glad our training and user network help teams unlock iMIS’s full potential, and we’re excited to keep making iMIS even more powerful for organizations like yours! KG Keshia G. Project Lead Non-Profit Organization Management Used the software for: 2+ years ### "Highs and lows" September 23, 2025 4.0 iMIS has helped our organization modernize and adapt to the demands of the 21st century. With this platform, we can effectively meet both our own needs and those of our clients. Personally, using iMIS has broadened my technological skills and increased my value within the company. Pros Our organization adopted iMIS to replace our outdated Microsoft Access database and bring our data management into the 21st century. This management system has enabled us to collect data seamlessly and has provided the flexibility to customize the platform according to our specific requirements. Additionally, iMIS integrates effectively with third-party applications and offers support for open APIs. Cons While iMIS generally handles a wide range of functions, from membership and donations to certifications and events, our organization has customized the system so much that it's not being used for it's initial intention. This has caused headaches when updates occur and when we need assistance. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) We needed to adapt to the demands of the 21st century. Review Source Response from Advanced Solutions International September 29, 2025 Thanks for your thoughtful review, Keshia! We’re happy iMIS has helped modernize your data management and support your organization’s unique needs. We appreciate your feedback about customizations and updates - it helps us improve the platform and support experience. We’re grateful for your partnership and look forward to continuing to support your success with iMIS! JR Jim R. IT Manager Public Relations and Communications Used the software for: 2+ years ### "Easy to implement and use, IMIS allows us to manage our members intuitively" January 31, 2025 5.0 IMIS provides us with secure data management. It is easy to manage users and members alike. We can automate many routine tasks such as invoicing and reporting, as well as member joining and renewal processes. We have seen a big reduction in manual effort required of our staff, thus saving us time and resources. All of this allows employees to focus on more strategic tasks. Pros We have seen a drastic reduction of manual tasks. The automated processes allow us to spend time on other work. Also IMIS can integrate with many other products which is also a great time and effort saving for us. The online help and videos are superb and we have now incorporated them into our own new staff training. Cons It can be a little frustrating to have to pay for different modules, on top of the already high licence costs. We recently moved from 2017 to EMS and some functionality is no longer available. Switched from [Integrate](https://www.capterra.com/p/128520/Integrate/) Our previous system (INTEGRA - not available from the drop down above so I had to choose a random one in order to continue) had become dated and wasn't flexible. We looked at several alternatives and IMIS seemed to be and has proven to be a good fit for us Review Source KH Kurt H. Director of IT Non-Profit Organization Management Used the software for: 2+ years ### "iMIS pros and cons" May 9, 2024 5.0 I have been using iMIS for over a decade. We are currently migrating to their Cloud Platform (called EMS), The desktop version was installed before I started with the association, and many aspects of how it was initially configured were questionable, and, in some instances, very difficult to correct. We have great expectations for the EMS version. An example; products that we sell in our store currently are all pinned to one shipping method. The EMS version allows for that to be handled on a product by product basis, which is a major improvement as we have been in the position of having to reimburse shipping costs for items that are digitally delivered. All that is changing - for which we are grateful. Pros iMIS is a very powerful, flexible and well-engineered AMS. It meets all our AMS needs very effectively. It is a great tool for tracking individual and company membersehips. Cons It is very expensive. As a small association that works with very tight budgets iMIS is a large portion of our annual budget. Alternatives considered [Fonteva for Associations](https://www.capterra.com/p/233481/MemberNation/)[Protech AMS](https://www.capterra.com/p/132489/MX-Online/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing iMIS iMIS has all the features we need, and was less expensive than Salesforce. Keep in mind, we were an existing iMIS customer, and the upgrade path for us was a more likely path toward successfully implementing in a reasonable timeframe. Review Source NM Nikki M. Database and Website Manager Hospital & Health Care Used the software for: 2+ years ### "iMIS Questionnaire " May 29, 2024 4.0 It wasn't the best before we went live with iMIS EMS. We always had multiple issues and unresolved support tickets and told that the 'issues' we were having would be resolved when we went live with EMS, but it didn't. The issues were eventually addresses and resolved, but it took several months to address one of our tickets. Support has been better over the last few months though. Pros The event platform is fairly easy to use and navigate. Cons The IQA platform. In my opinion, it's not user friendly, and it's difficult to navigate if you're a beginner learner. Alternatives considered [Protech AMS](https://www.capterra.com/p/132489/MX-Online/) Reason for choosing iMIS It would've been more expensive to move to another product, and we had other things within our association that took \[sensitive content hidden\] . Review Source VR Verified Reviewer Director Marketing and Advertising Used the software for: 1-2 years ### "A versatile solution for all of your Association management " August 23, 2024 4.0 Its very trustable and effective tool for all your membership related things Pros 1\. Love the UI design and smooth flow of running the command 2. Very easy to implement and integrate other tools with it 3. It can make all the data usable to all the employee data base with just one click 4. The product team is very helpful on any customization needs Cons 1\. You need an in-depth training to understand the mechanism of this tool 2. Automation is primitive and needs an upgrade 3. Not available in the mobile app version Switched from [Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) We moved to Google workspace. Hence all the tools needs to be on cloud features for easy access. Review Source GO Gregory O. Database Administrator Non-Profit Organization Management Used the software for: 2+ years ### "iMIS is gREAT!" July 29, 2025 4.0 I started working with iMIS in 2022 and have been overall happy with the system and the options it offers our organization. It has many of the tools needed built into the system and there are new features being added that are requests from the community. Pros Versatility and 3rd party development options. System can be tailored to your needs and has very well organized examples and templates to follow. Cons As with any highly customizable software, configuration and procedures can be difficult at times. While administration tasks are not a heavy lift, there are some that need many checkboxes checked to get the job done. Review Source Response from Advanced Solutions International August 14, 2025 Thank you, Gregory! We’re glad iMIS’s versatility and customization options have supported your organization’s needs, and we appreciate your feedback on configuration. It’s great to hear you’ve found value in the tools, templates, and community-driven enhancements since 2022. KS Karina S. Membership Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "membership manager" January 22, 2025 5.0 very satisfied. It's easy to learn and the Tech support team are amazing. Pros There is so much you can do and it's always evolving. Cons communication templates are not searchable. Review Source TG Tazvitya G. Data analysts Education Management Used the software for: 2+ years ### "Review IMIS-Debbie Willis" December 13, 2024 5.0 I have been using IMIS for the past 15 years, overall it has been great, it evolves with time. I would like to see more options and features which l am told is in later versions currently on version 2017 Pros It continues to grow as our needs grow, moves with time Cons The front end does not give more options and seems closed for some features Review Source JB Jacinta B. Senior Web Developer Non-Profit Organization Management Used the software for: 2+ years ### "iMIS - something your association can benefit from " October 8, 2024 5.0 iMIS has been a great tool for our association. Not only the product, but the community of users and support received is unmatched. Pros iMIS helps us connect our members with valuable resources by delivering tailored content, data, and services Cons Transitioning staff from desktop to staff site Review Source HG Hatty G. Marketing and Education Manager Non-Profit Organization Management Used the software for: 2+ years ### "Full featured web-based CRM" June 30, 2023 4.0 Pros Our members can access all their data in one place. We can also access all that data about a member, allowing us to provide a more personalised experience. Cons Sometimes it feels like you need to be an IT person to make changes - we're a small organisation without an IT department and we can only do so much ourselves. Review Source JT Jon T. System Development and Support Accounting Used the software for: 1-2 years ### "iMIS Review" May 9, 2024 5.0 Pros It is easy to create and generate new pages with supported iParts The iMIS support teams provide quick and helfpful response Cons It's hard to perform custom codes or adjust the out of box parts The page loading speed is relatively slow compared to the SASS applications. Review Source ET Evie T. Executive Support Non-Profit Organization Management Used the software for: 2+ years ### "ACRM Staff Review" May 28, 2024 4.0 iMIS is a great place to store our member files, though we've only used it once, using it to register for an event is a great way to ensure individuals register for the correct registration type. We use it for groups as well and can track / communicate with individuals depending on which group they choose to be a part of. Pros Easy to find information, auto-renewal for memberships, can create any number of reports, add notes to a member file. Cons Reading the history of a member file is not always clear. Review Source LH LaKisha H. Administrative Senior Specialist Public Relations and Communications Used the software for: 2+ years ### "A great software " October 3, 2024 5.0 I wish i could attend more iMIS conferences. Pros I like the easy learning of the products. Cons There is nothing I don't like about the system. Review Source AM Alyssa M. Support Services Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Everything you need in one place! " December 18, 2019 4.0 I don't think I could ever see us switching from iMIS, the fact that there are so many functional options under one roof make it a powerhouse product. It also provides a seemless experience for our members! Pros I love that there are so many different functionalities of this software. We use it for our membership, for fundraising, for events, for data collection and there is still so much more that we could get out of this software. It's customizable features are really a bonus and I love that I can share customized data with our board directly in their dashboard! Cons I find it a steep learning curve, now that I have worked with the software for a while it's easy but it takes some time. Thankfully there is a supportive community and ample training opportunities! Review Source BF Brenda F. Director of Membership Non-Profit Organization Management Used the software for: 2+ years ### "First Powerful Database I had used." May 16, 2017 5.0 It was a powerful tool but I have found comparable solutions for a lot less expense than iMIS. With a small staff, it is hard to expend the kind of money you'd need for iMIS. Pros Easy to use. Powerful. Did most everything we needed it to do. I was the power user in the office for 10 years. If you know SQL queries, you'll be able to run a lot of custom reports to fit your business needs. After moving to another non-profit, I found that there were less expensive solutions which were comparable or better. No need to spend a lot of money to get what you need for your businesses database and website solutions. Cons Needed lots of customization for our use. At the time, was not a database/web platform. I believe it is now with the RISE platform. Review Source TP Travis P. Training & Development Manager Non-Profit Organization Management Used the software for: 2+ years ### "iMIS Review" October 23, 2020 5.0 Pros \- easy to use software - lots of different options included in out of box software - decent third party application integrations available - IQA's are very easy to use and set up - Marketing and Process Automation also are easy to set up and use Cons \- our association needed to build quite a few custom pieces to meet our needs via a 3rd party - some limits in some areas - complicated scripts/reports don't transfer over well into iMIS web, need to overhaul reports to make them work Review Source AB Aaron B. IT Director Ranching Used the software for: 2+ years ### "iMIS Review" June 20, 2023 4.0 Pros I liked the ability to customize just about anything. Cons Because of so many customizations, you can get lost in it. Review Source TM Tawedzera M. ICT Manager Accounting Used the software for: 2+ years ### "iMIS review" September 11, 2020 5.0 Decision making is now ease. Appropriate dashboards created quick decision making and the availing of any sort of reports which initially was a challenge. It is user friendly Pros Ease of use, flexible in reporting querying, agility Cons Difficult to upgrade from one version to another Reason for choosing iMIS As above Review Source LR Lauren R. Sr Director, Athlete Safety and Education Sports Used the software for: 2+ years ### "Great Customization Options" February 3, 2021 5.0 Pros We had a unique set of needs for a CRM and iMIS delivered! We have been able to customize the back end and hook other programs up using API. It has made our processes so much easier. Cons There was a bit of a learning curve when getting the system set up, but once you get the hang of it, it's fairly easy to navigate. Review Source WT Winnie T. Member Services Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Okay, But Could Be Better!" February 8, 2017 3.0 I have been using iMIS at work for many years, and I find it is a decent software that has most of the features and functionalities that are required for a Not-for-profit Association. However, I am always hoping to see new improvements on the features and functionalities. Pros It has a desktop (offline) version as well as a browser (online) version so that I can access wherever I go. Cons It is not smart enough to perform the duties that I wish it would do. A lot of the features and functionalities need to be paid for in order to receive the additional upgrades. Review Source WD Whitney D. Managing Director, Operations and Insurance Insurance Used the software for: 2+ years ### "Great Software!" November 22, 2019 5.0 we used to use a lot of different excel spreadsheets. Now we just have the software and we can create spreadsheets using the data in iMIS. Pros The ease of updating the website using Rise. Very user friendly! Cons I can't think of anything that I don't like. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.