Who Uses This Software?

Commusoft is an online all-in-one software system for plumbers, gas and heating engineers, electricians and oil technicians. It helps you to manage your customer database, quotations, jobs...


Average Ratings

22 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Commusoft
  • commusoft.co.uk/
  • Founded 2005
  • United Kingdom

About Commusoft

Commusoft is an online all-in-one workforce management software for field service with a keen focus on plumbers, gas and heating engineers, electricians and oil technicians. It helps you to manage your customer database, quotations, jobs, engineers diaries, safety certificates and invoicing, and it integrates with popular accounting packages such as Sage, Quickbooks and Xero. It is accessible on your PC, Mac, iPhone, iPad, Android phone or Android tablet.


Commusoft Features

  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Commusoft Reviews Recently Reviewed!

Bae8fa62a6c41233078d5c0974e91586

Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

The latest version of Commusoft has given my business and working day a breath of fresh air

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, the functionality and endless updates with great support.
I picked Commusoft in 2014, using the older version was good, but I was looking forward to an update and when I was up and running, my work become exciting again, I am able to manage the admin side of my business so much better and I feel more in control. I would not look anywhere else as I have everything I need to be an electrician and gas engineer and run a business at the same time thanks to Commusoft.

Cons: I can't think of anything from the top of my head, the software and support so far has been great.

Overall: I can run my business and be a gas engineer and electrician all from one place and enjoy doing it.

From purchase to last training session everything was simple, well organised. A positive experience

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Reporting features and the way messages are pushed through to mobile devices. Also like the new platforms overall look and feel.

Cons: Not really a negative; but there is a lot to learn to get the best out of this product. Investing time to ensure best practice usage has been a necessity for us.

Nisha has been very helpful, as always, explaining things so that we can easily understand.

Sep 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: V4 provides lots of new functionality and improves the information relating to all aspects of our jobs and invoicing. It should make it a lot easier for us to manage our workflow, engineers performance and invoicing. We're still discvering all that it can do!

Cons: The columns which display information do not have 'wrap text' facility so some unneccesarily wide columns. I know it's a minor point, but would be great if this could be altered at some point :) Thanks!

Old version of CommuSoft

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Very friendly team, My reps have helped us a lot. The software has been amended according to our business change.

Cons: We are still using the old version of CommuSoft which needed some amendment to our business needs. Looking forward to discover the new version of it.

An incredible learning experience the whole process has been conducted efficiently and smoothly.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The versatility of the software is incredible, it covers every aspect of what we need as a business to enable us to evolve and develop. The Xero integration is very impressive and has made the process of invoicing and payments very straightforward, even linking the customers was actually really easy. The system is overall very easy to use with help every step of the way with the help manager I usually find what I need to assist me. Having everything in one place will be very beneficial and as I progress with the system it will enable the business to achieve its full potential. The reason I wanted this software was to take as much of the admin work from the Director so that he can focus more on the job and development of the company, which this system I believe will help us achieve. I am not experienced in software packages as such, however, this software has really impressed with how easy it has been for me to grasp the basics. I am sure in time we will wonder how we ever coped without it. Everything is easily accessible and the layout and format very easy to use and pleasing to the eye. We have had a lot more estimates accepted since using the software as it gives the customers confidence in us due to the way everything is now presented to them via Commusoft. The reporting is a very useful and easy to use function, which is one of my favourite aspects of the software. Overall I am very impressed with the software and very happy I decided to go with Commusoft.

Cons: Its hard to say what I like least about the software at the moment as I havent personally come across anything negative at this point.

Overall: The most important benefit is being able to relieve the Director of all the admin tasks that he has been doing up until this point. To streamline the whole procedure from taking the initial call to the job being completed and invoiced. Having all the revelvent information for every customer in one easy to access package will prove to be invaluable in the future. Information being available to all engineers quickly and easily. Completing everything in a professional and efficient manner. To be able to develop and grow the business with a more productive system in place.

Excellent service, Nisha is brilliant, thorough and a perfectionist.

Jul 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use. The whole system is user friendly and would highly recommend to anybody in the service and maintenance trade.

Cons: Would be good to do mass updates

A fantastic piece of software with a more than helpful backup to suit. Thank you !

Jun 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Gets everybody singing from the same hymn sheet and organises every part of our operation.
Jobs getting lost or forgotten is a thing of the past.
Keeping track of customers and payments is a lot easier now.
Payments are now coming back in a lot quicker improving our cash flow.

Cons: Getting every body trained and used to it . That will go for any change though !
For a start it looks a bit frightening as it does so much but you soon get into it and before long your a professional at it.

Overall: Improved organisation.
Improved cash flow.
improved job tracking.

We had excellant customer service before the migration. They were excellent as always on training.

Jun 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything is now in one place e.g. emails, photos etc. It is very easy to navigate around and there are so many more function available to use.

We have only just come across to the new system so we are still getting to grips with everything new.

Could not run our business without it

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Never loose a customer

Cons: Can be a little restrictive with some information.

Overall: We have been using commusoft for a good few years now. It has changed how we run our business. We no longer forget to invoice or loose customers because we have forgotten to get back to them. Commusoft helps us keep track of our engineers and proved a fluid service for our customers.

Commusoft review

Jan 19, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Its a realy good way to help manage the overall function of our business. It means we can manage employees and customers all in one place.

Stuart mac

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to complete certificates and invoices at sight

Cons: Does not tell sage how payment was made causing additional work, very pricey to add an office based staff who is only entering jobs

Overall: Always had a good experience with commusoft, support is excellent could be available up to 6 pm as trying to get in front of a PC during working hours is difficult otherwise no complaints.

Vendor Response

by Commusoft on January 05, 2017

Thanks Stuart for your review.

Experience with commusoft

Dec 06, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Customer data base, quick to find out what you have done at a property,

Cons: need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Overall: When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Recommendations to other buyers: need more one to one training, for the amount people are paying for the package

Vendor Response

by Commusoft on December 09, 2016

Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system. We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details. I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email support@commusoft.co.uk who will be happy to help. As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We┬┐ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.

Best CRM we have used

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Really good CRM for our heating business could have more functionality for electrical side of the business

Great software

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Used for years , highly recommend best software out there really good can't wait for the newer version

Commusoft Package

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's a great package for the heating industry. Captures all service reminders and the diary is very easy to use.

Using Commusoft for Gas and Electrical Minor Works

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Some actions are not obvious, and I end up going round in circles

Overall: We have been using Commusoft software for a year now. the initial training over the telephone was in-depth and lots of support was given. The system is very user friendly and any problems are quickly sorted by the using the Help guides or via e-mail from Commusoft Support. The customer support team respond quickly and generally have an answer straight away.

The synchronisation between the main PC and the iPad is excellent (as long as there is a GPS signal!) and the engineers generally find it easy to use.

I would recommend this software, and I am looking forward to being transferred to the new updated version.

Could not live without it now.

Oct 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use
Features
Service reminders
Job information is easy to find
Saves a lot of man hours.

Cons: Maybe a simpler to use mobile app - also some sort of small safety check form when signing off jobs
The system can be a bit slow from time to time but nothing serious.

Overall: After using other programs and services for a long while and finding that there were mistakes and errors causing many man hours wasted this was a breath of fresh air.

Once you have set this up and used it for the first year it begins to make you money. Services that you would have once missed or jobs that you mislaid are a thing of the past. The system takes a little to get used to but the support is very good and fast to respond. There are a few features that could improve it further but it is tailor made for the industry so has great features already.

Overall a fantastic piece of software which is currently undergoing an overhaul to improve it further. Would highly recommend for a single man to a large company.

Recommendations to other buyers: Would like to see google maps attached to customers addresses to show engineers. That could be very handy.

Getting to grips with Commusoft

Oct 06, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like booking in jobs.

Cons: I don't like that you have to click boxes to see information about a job, ie, diary events.

Overall: Entering new customers onto the system works well and booking in estimates onto the calendar.
I like the ease of booking jobs on the system and the fact that our workmen have access to information about the job and the customer, including the make and the model of appliance they are going to repair/service/replace.
The sending out of service reminders is extremely helpful, but it would be helpful if there was the option to send a reminder to just one customer, not the whole group for that month.
Creating invoices works very well, being able to email them out to the customer upon completion of the work.
This system is being improved and we are happy to be part of trialing the new software, which hopefully with fix some of the things that we have asked for.

Recommendations to other buyers: Hopefully with the upgrade, some of the screens will link together better.

Great all round paperless package

Aug 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The dairy is easy to use and easy to drag and drop jobs if and when things change. Its also good in sending texts and emails to customers for service reminders and aftercare with out having to think about it

Cons: The importing of a current database and the uploading of parts can be long winded. but once done its very good

Overall: As a Company we had some good paper based systems in place. We were a bit unsure if going paperless was the right thing to do. The New Commusoft system has streamlined parts of the business that has now helped us be more efficient and thorough with certain aspects.

Recommendations to other buyers: My advice would be for anyone considering this as an option to spend the time at the start with a demo account really understanding the system and what it can do and then spend the time upfront to get your new system set up correctly. it can take a long time to set up but once done it does things automatically for you without you having to think. E.G service reminders by text or email and aftercare emails sent after jobs are complete plus other benefits

This has been exactly what we've been looking for to help streamline our business.

Mar 11, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments:
The software is easy to use and has helped our business become more efficient.
We are portraying a much more professional image to our customers and we are saving time on our processes.
The level of service provided by the CommuSoft support team, especially NIsha who dealt with our on-boarding calls and integration, has been exemplary.
I have not come across any cons, so far!

Easy to use system and lovely customer service team

Mar 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
Easy to use, easy to book in jobs and send them to engineers. Feedback, certificates and parts make invoicing quick. Nisha was fantastic with our on-boarding. She was patient and explained everything in detail so me and the team were able to get setup and organising our jobs in under a week. Really friendly bunch that helped us get off a paper diary system!

Cons:
Looking forward to the new PAT test and electrical certificates which Nisha in their team informs me is due sometime over the summer. Can't wait.

Vendor Response

by Commusoft on March 03, 2016

Thanks we will put you on the mailing list for PAT testing and electrical certificate to let you know when they are available. Marine form Commusoft