Likelihood to Recommend:Not LikelyExtremely Likely
Pros: HotelRunner has many great figures such as channel managers, payment integration and many more integrations.
Cons: For a new customer, it is difficult to get a full estimation of the total price for signing up with HotelRunner. The price structure is based on modules which you can buy.
Overall: Hotel management software
a complete waste of time
May 16, 2017
Used the software for: Less than 6 months
Ease of Use
Features & Functionality
Value for Money
Pros: nothing, this did not do anything that is advertised, or that they specifically told me that they could do
Cons: Hotel runner has been a HUGE waste of time for me.
I asked if I could just manage availability and you said yes (below)
You can choose to manage your availabilities only via HotelRunner, all you need to do is select accordingly during OTA integration. But also we can adjust to each channel the rates you are sending accordingly as well.
But then that wouldn't work
My minimum nights stay from wix did not transfer, and because of that we have received a number of reservations for less than our minimum night stay.
The support has been very slow or nonexistent, which I expressed concern about (given the time difference).
I tried to ask all of the questions I could (issues I had in the past) and basically, I spent a week trying to set this up, waiting for support, reblocking and changing reservations for nothing.