# HotelRunner Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about HotelRunner Software - reviews, pricing plans, popular comparisons to other Channel Management products and more. Source: https://www.capterra.com/p/158882/HotelRunner --- # HotelRunner Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) HotelRunner ## What is HotelRunner? HotelRunner is a freemium, cloud-based online sales, digital marketing and channel management platform that assists hotels and travel agencies tailor, streamline, and improve their online outreach. HotelRunner helps hotels and travel agencies transition from off to online through state-of-the-art technology. It helps to create innovative sales channels, improve international brand recognition, reach more customers, and boost profits. ## What is HotelRunner used for? [Channel Management](https://www.capterra.com/channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 75% Neutral 3% Negative 22% Starting price $9.95 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HotelRunner?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://hotelrunner.com/&name=HotelRunner) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HotelRunner 3.9 (32) VS. [4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $9.95 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (32) Ease Of Use 4.6 (1,524) Value For Money 3.9 (31) Value For Money 4.6 (1,456) Customer Service 3.9 (32) Customer Service 4.7 (1,497) ## HotelRunner alternatives [4.5 (1,283)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (345)](https://www.capterra.com/p/135677/eZee-Centrix/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (466)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (547)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/158882/HotelRunner/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Dynamic Pricing 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Inventory Control 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Monitor product stock levels Channel Analytics 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Analyze and track performance of channels Customer Support 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Incentive Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manages incentive programs such as profit sharing, stock awards, and individual bonus plans Lead Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process HotelRunner 67 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Analyze and track performance of channels Manage various distribution channels, build relations with channel partners, and track their performance Tracking, calculating, and paying commissions and earnings to employees Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Track products that are for sale at a reduced price or part of coupon promotions Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Electronically collect payments for goods or services Pre-made examples and templates for emails The ability to reserve times in groups. Manages incentive programs such as profit sharing, stock awards, and individual bonus plans Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Store information about leads or contacts and track, manage and nurture them throughout the sales process Access software remotely via mobile devices Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Manage and support multiple locations Book meetings and appointments through a website or digital platform Manage and track customer orders for goods, investments, or any other purchases Manage channel partners through a portal where they can access all product information Web-based portal that helps distributors, partners and other service providers access marketing and sales content Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Track and manage the profit margin between the cost of a product and its selling price. Design, communicate, and distribute incentives to perform a specific action Track/optimize rates in relation to usage Analyze and gain insights into data in real-time Receive data and information in real time Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Reports specific to sales analysis for trends and strategies Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 3.9 (32) 3.9 Based on 32 reviews ## Pricing Value for money 3.9 (31) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/158882/HotelRunner/pricing/) Basic $0.00 It includes: - Extra Services - Metasearch Platforms - Other Integrations - Payment Methods - Property Management - Revenue Management Systems - Systems Plus $9.95 Flat Rate,Per Month It includes: - Extra Services - Metasearch Platforms - Other Integrations - Payment Methods - Property Management - Revenue Management Systems - Systems Value for money 3.9 (31) 3.9 Based on 31 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (32) 3.9 Based on 32 reviews ## User reviews Overall rating 3.9 Based on 32 reviews Filter by rating 5(18) 4(6) 3(1) 2(2) 1(5) Mentioned topic Sorted by most recent NS Nusret S. Sales Manager Hospitality ### "User Friendly Channel Manager & A Modern Reservation Module" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2023 Pros It has a modernized and easy-to-use interface. With fast and accurate updates, we can send our prices to all agencies from a single page with just just one click. Thanks to the mobile application, it is very convenient that we can update our availability even when we are out of the hotel. The reservation module they have placed on our website has a very elegant design and is placed free of charge without any extra commission. Cons Some functions in property management system should be improved. But whenever we give our feedbacks, they make new upgrades and add some new functions in an acceptable time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 26, 2023 Hi there, Thank you for your heartfelt review and valuable feedback on the HotelRunner Experience. We take great pride in being responsive partners with HotelRunner. Your experience with us is sincerely important. We appreciate you taking the time to share openly how we can strengthen our partnership and better serve you. Please know that your words have struck a chord with our team. We are fully committed to enhancing the HotelRunner Experience and partnership in response to your concerns. There is nothing more valuable than honest insight from partners like you. We aim to provide the best by constantly learning and improving. You have our commitment to making things right and getting better every day - with your help and voice guiding the way. Thank you again for your candor, support, and continued partnership. We look forward to speaking with you soon. Best, The HotelRunner Team ST Sam T. Manager Hospital & Health Care ### "Avoid at all costs. No customer Service. It will keep overbook your property." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 3, 2022 I paid the bought the HotelRunner Channel Manager for 2 years. I was duped in by over 50% discount offered by them. Now I regret that I should have never gone for it. We have repeatedly over booked by Channel Manager, contacted them on all the occasion. We received reply but after 24 to 48 hours latter. They do not have customer service. You can only contact them though Email only. No online chat, no phone number to call only through email. I requested them several occasions to have an online session to explain how we keep the updated inventory but no chance. I even told them that if they do not arrange an online session, I will have no option but to leave them....and you know what- no reply. At last I have no option but to leave them negative feedback here and leave them at half of the contract and I am going for somebody else. I have contacted the guy called \[SENSITIVE CONTENT\] at Hotelunner, and always received a standard reply. Avoid them at all costs if you can. Pros nothing at all...I bought it for 2 years and now leaving them after using them for a year. Happy to leave my one year subscription to them.... Cons i bought it for 2 years and now leaving them after using them 1 year. They would not refund my money.... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NW Natalia W. owner Hospitality ### "Nobody can help you if you live on the East Coast. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 8, 2022 Poor, terrible, you have to guess how everything works and when you have an issue nobody respond because they are in other time zone. Pros I thought was good but its a nightmare to get some one to help you Cons customer service is bad is almost impossible to find somebody to help you and when they do they just send a link and you have to be on you own! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 22, 2022 Hi Natalia, Customer support is something we pride ourselves on and are very upset to hear about your experience. Our Loyalty Manager, Esra wanted to personally reach out to you about this situation, but there was not enough information provided. If there is anyway you can get back to our request with additional information, that would be great. We would love to see where things may have went wrong and how we can make things right again. TD Talip D. Sales &Marketing Manager Hospitality ### "professional service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 27, 2021 Pros Ease of Use technical support is fast and sufficient Cons There may be a delay in solutions sometimes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2021 Thank you Green Garden Resort for your review! We are happy you enjoy our system and find it easy to use. MO Murat O. General Manager Human Resources ### "Really Simple and Smart" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2021 in generally very useful and understandable Pros It's very easy to use and i can do all my needs Cons speed problems from time to time, occasional freezes on the site Reasons for choosing HotelRunner It is very simple to learn, has many features, most important think is the price policy is very appropriate and acceptable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2021 Thank you Murat! We are happy to hear that you find our system easy to use and are that you are enjoying the tools and features we provide. GG GUVENC G. FRONT OFFICE MANAGER Hospitality ### "User friendly & strongly recommended" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 13, 2021 when HR has been installed (aug 2020) our hotel was closed due to pandemic. we are reopened on 08th of march 2021 so we are quite new. we will have more chance to test the program in near future. Pros very easy to use, quite enough features for a hotel, succesful and quick support Cons support desk or call center should be 7/24 reachable Switched from [iHotelier](https://www.capterra.com/p/122131/iHotelier/) cost issues Alternatives considered [Vertical Booking](https://www.capterra.com/p/161324/Vertical-Booking/) Reasons for choosing HotelRunner reasonable aggreement, easy set up, user friendly programme Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2021 Thank you Guvenc for your positive review! Its nice to hear you had a smooth setup and that you had a positive experience with our support team. We always thrive to resolve any concerns as soon as possible. SA Stephen A. Owner Automotive ### "Terrible Customer Service" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 March 1, 2021 Pros It's easy to use - initially. It also ties in to Wix, who I use to manage my website. Cons Customer support is in Europe and almost non-existent. When they do respond, they are of little to no help. They do not tie well into booking.com, even though they claim to. Almost no benefit in using them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 4, 2022 Hi Stephen, Have you tried using our software directly, instead of through a third-party website? Any issues that may come up are resolved very prompty with our customer support. Our team is ready to assist you if you ever decide to do so. You can always reach out to me at andrew@hotelrunner.com. AU Anonymous User Diploma engineer Hospitality ### "A good channel manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 November 28, 2019 A 50-50 experience with the software, using it for 3-4 months. Need more time to explore Pros Dashboard is attractive, booking+ features, easily inventory management, notification features. Connectivity with leading partners. Cons Not works on slow internet, user access sometimes freezes. Need more lighter version, photo and details updation process is little lengthy Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 27, 2020 Hello, We are glad that you have enjoyed our features and are able to manage your inventory with ease. If you needed any further assistance with anything, please feel free to contact me at andrew@hotelrunner.com EÖ Ebru O. Owner Computer Networking ### "Thanks HotelRunner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2019 Pros quick and successful updates for room availability and pricing Cons HotelRunner best channel manager. Everything is perfect Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2019 Thank you Ebru! We are glad to hear about your positive experience with HotelRunner. AT Asim T. General Manager Hospitality ### "quick support, fast synchronization." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2019 powerful booking engine, quick updates , smooth interface. quick and successful updates for room availability and pricing Pros I am able to connect to all my channels, plus other useful features for our hotel Cons every things are okey. Maybe, you can develop front end. Reasons for choosing HotelRunner quick and successful updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2019 Thank you Asim for taking the time to leave a review. We are happy to hear that you have been able to connect to all your channels and are enjoying are other features! [View all Reviews](https://www.capterra.com/p/158882/HotelRunner/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)