HotelRunner

HotelRunner

2 / 5 4 reviews

Who Uses This Software?

Hotels, hostels, air b&b or any type of accommodations that are willing to manage their operations online.


Average Ratings

4 Reviews
  • 2 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    $9.95/month
  • Pricing Details
    Commission based plan - 1% / (min. $9.95 per month)
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online

Vendor Details

  • HotelRunner
  • hotelrunner.com/
  • United States

About HotelRunner

HotelRunner is a digital marketing and channel management program helping hotels and travel agencies to accept online bookings, receive online payments and maximize the revenues.


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HotelRunner Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

HotelRunner Reviews Recently Reviewed!


a complete waste of time

May 16, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: nothing, this did not do anything that is advertised, or that they specifically told me that they could do

Cons: Hotel runner has been a HUGE waste of time for me.

I asked if I could just manage availability and you said yes (below)

You can choose to manage your availabilities only via HotelRunner, all you need to do is select accordingly during OTA integration. But also we can adjust to each channel the rates you are sending accordingly as well.

But then that wouldn't work

My minimum nights stay from wix did not transfer, and because of that we have received a number of reservations for less than our minimum night stay.

The support has been very slow or nonexistent, which I expressed concern about (given the time difference).

I tried to ask all of the questions I could (issues I had in the past) and basically, I spent a week trying to set this up, waiting for support, reblocking and changing reservations for nothing.

Capterra-loader

I have a new wix site.

Jul 16, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing works, wix took my money . the hotel runner channel manager is not connected. wix do not allow help centre calls and don't return emails. They took my money for the channel manager. Looks like i now need to get MasterCard to take the money back from them. hotelrunner are contacting me fine but they just direct me back to wix. what a mess. i have delayed the opening of my villa's a month because of this disaster.

Cons: i'm not connected so what do i like least . IT is not working and since i paid zero support. It's hard to say more.

Overall: none yet

A Hotel Runner With May Figures

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: HotelRunner has many great figures such as channel managers, payment integration and many more integrations.

Cons: For a new customer, it is difficult to get a full estimation of the total price for signing up with HotelRunner. The price structure is based on modules which you can buy.

Overall: Hotel management software

Really needs improving

Jul 26, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: This system has some basics in place but that's it. It is not very functional and cannot carry out day to day tasks as advertised.

Cons: Needs a lot of improvement, at the moment it is a no go platform and should only be used on a free of charge basis as a trial.