---
title: "HotelRunner Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about HotelRunner Software - reviews, pricing plans, popular comparisons to other Channel Management products and more."
source_url: "https://www.capterra.com/p/158882/HotelRunner/"
page_type: "product"
language: "en"
---

# 

 HotelRunner Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

HotelRunner

## What is HotelRunner?

HotelRunner is a freemium, cloud-based online sales, digital marketing and channel management platform that assists hotels and travel agencies tailor, streamline, and improve their online outreach. HotelRunner helps hotels and travel agencies transition from off to online through state-of-the-art technology. It helps to create innovative sales channels, improve international brand recognition, reach more customers, and boost profits.

## What is HotelRunner used for?

[Channel Management](https://www.capterra.com/channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/)

Top alternative

Featured

Overall rating

Based on 32 user reviews

Reviews sentiment

Positive

75%

Neutral

3%

Negative

22%

Starting price

$9.95

Flat Rate, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for HotelRunner?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://hotelrunner.com/&name=HotelRunner)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### HotelRunner

3.9 (32)

VS.

[4.8 (1,622)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting Price

$9.95

Flat Rate, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.9 (32)

Ease Of Use

4.6 (1,622)

Value For Money

3.9 (31)

Value For Money

4.6 (1,548)

Customer Service

3.9 (32)

Customer Service

4.7 (1,590)

## HotelRunner alternatives

[4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/)

Starting price

$23.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[4.7 (548)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/)

Starting price

$16.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.3 (346)](https://www.capterra.com/p/158839/Cloudbeds/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/158882/HotelRunner/alternatives/)

## FAQs about HotelRunner

Overview

### Which roles and teams benefit most from HotelRunner?

HotelRunner is most used by hotel owners, general managers, and front office teams that need to manage reservations, room availability, and daily operations from one place. Revenue, sales, and marketing leaders use it to optimize pricing, increase online bookings, and coordinate distribution across channels.

Answer based on 32 reviews

Overview

### What company size and specific industries is HotelRunner built for?

HotelRunner is designed for small to large property businesses in the hospitality sector, including individual hotels, hotel chains, hostels, villas, and B&Bs. It fits lodging operators that need online sales and distribution management, along with a website, booking engine, and channel manager.

Features and Usability

### What are the key features of HotelRunner?

HotelRunner offers booking management, reservations management, and room booking, along with availability management and calendar sync. It also includes channel management, multi-channel distribution, and third-party booking. For sales and operations, it provides CRM, billing and invoicing, payment processing, reporting and analytics, and access controls/permissions.

Pricing

### How much does it cost and what fees or limitations are included?

HotelRunner starts at $9.95/month with the Plus plan, and a free version plus free trial are available. Reviewers mention free website reservation module placement with no extra commission and time-saving bulk price updates, but some found total costs hard to estimate, said pricing felt expensive in some markets, and noted bugs.

Answer based on 13 reviews

Getting Started and Support

### What training and onboarding options does HotelRunner offer?

HotelRunner provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, and documentation and videos offer self-paced reference materials for setup and feature review.

Getting Started and Support

### What customer support options does HotelRunner offer?

HotelRunner provides Email/Help Desk, a Knowledge Base, Phone Support, and Chat. Reviewer feedback on support is mixed: some users describe helpful, caring service and fast chat responses, while others report slow replies, difficulty reaching staff, and answers that feel generic or limited.

Answer based on 8 reviews

## Features

AI summary

Based on 2,484 Channel Management reviews

Capterra data shows that buyers of channel management software rank the following features as their top priorities:

-   **Calendar Management** (**68%** of reviewers rated this feature as critical)
-   **Data Synchronization** (**70%**)
-   **Multi-Channel Management** (**64%**)

HotelRunner supports all three of the features reviewers rate most important: **Calendar Management**, **Data Synchronization**, and **Multi-Channel Management**. Together, these capabilities help businesses keep availability up to date across booking channels, maintain consistent data between systems, and manage listings from one place, allowing teams to reduce manual work and avoid booking conflicts.

Inventory Control

3.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Monitor product stock levels

Dynamic Pricing

3.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.

Channel Analytics

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Analyze and track performance of channels

Customer Support

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Provide online support for your customers through live chat or help desk functionality

Incentive Management

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manages incentive programs such as profit sharing, stock awards, and individual bonus plans

Lead Management

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Store information about leads or contacts and track, manage and nurture them throughout the sales process

HotelRunner 67 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling
- Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Booking Management: Create, update, and manage bookings, itineraries, and reservations
- Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Calendar Sync: Synchronize with other calendars to view mutual availability and schedules
- Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
- Channel Analytics: Analyze and track performance of channels
- Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance
- Commission Management: Tracking, calculating, and paying commissions and earnings to employees
- Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customer History: Access previous interactions or concerns to maintain customer relationships
- Customer Support: Provide online support for your customers through live chat or help desk functionality
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Data Import/Export: Import and export data to and from software applications
- Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
- Discount Management: Track products that are for sale at a reduced price or part of coupon promotions
- Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.
- Electronic Payments: Electronically collect payments for goods or services
- Email Templates: Pre-made examples and templates for emails
- Group Reservations: The ability to reserve times in groups.
- Incentive Management: Manages incentive programs such as profit sharing, stock awards, and individual bonus plans
- Inventory Control: Monitor product stock levels
- Inventory Management: Track and manage inventory levels to maintain proper supply
- Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process
- Mobile Access: Access software remotely via mobile devices
- Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers
- Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels
- Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.)
- Multi-Language: Manage and support multiple languages
- Multi-Location: Manage and support multiple locations
- Online Booking: Book meetings and appointments through a website or digital platform
- Order Management: Manage and track customer orders for goods, investments, or any other purchases
- Partner Management: Manage channel partners through a portal where they can access all product information
- Partner Portal: Web-based portal that helps distributors, partners and other service providers access marketing and sales content
- Payment Processing: Accept, record, and reconcile financial transactions
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.
- Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price.
- Promotions Management: Design, communicate, and distribute incentives to perform a specific action
- Rate Management: Track/optimize rates in relation to usage
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-Time Data: Receive data and information in real time
- Real-Time Updates: Receive system updates as soon as any changes are made
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held
- Sales Reports: Reports specific to sales analysis for trends and strategies
- SMS Messaging: Send messages via SMS
- Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
- Task Management: Create, manage and track all task activities and progression
- Template Management: Create, save, and re-purpose templates for emails, forms, etc.
- Third Party Booking: Allows bookings to be made through a third party service
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Website Integration: Seamlessly integrates with 3rd party websites

---

Get Advice

We can help you find the software with the features you need.

Features

3.9 (32)

3.9

Based on 32 reviews

## Pricing

Value for money

3.9 (31)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/158882/HotelRunner/pricing/)

Basic

$0.00

It includes:

-   Extra Services
-   Metasearch Platforms
-   Other Integrations
-   Payment Methods
-   Property Management
-   Revenue Management Systems
-   Systems

Plus

$9.95

Flat Rate,Per Month

It includes:

-   Extra Services
-   Metasearch Platforms
-   Other Integrations
-   Payment Methods
-   Property Management
-   Revenue Management Systems
-   Systems

Value for money

3.9 (31)

3.9

Based on 31 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.9 (32)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.9 (32)

3.9

Based on 32 reviews

## User reviews

Overall rating

3.9

Based on 32 reviews

Filter by rating

5(18)

4(6)

3(1)

2(2)

1(5)

Mentioned topic

Sorted by most recent

NS

Nusret S.

Sales Manager

Hospitality

### "User Friendly Channel Manager & A Modern Reservation Module"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 24, 2023

Pros

It has a modernized and easy-to-use interface. With fast and accurate updates, we can send our prices to all agencies from a single page with just just one click. Thanks to the mobile application, it is very convenient that we can update our availability even when we are out of the hotel. The reservation module they have placed on our website has a very elegant design and is placed free of charge without any extra commission.

Cons

Some functions in property management system should be improved. But whenever we give our feedbacks, they make new upgrades and add some new functions in an acceptable time.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 26, 2023

Hi there, Thank you for your heartfelt review and valuable feedback on the HotelRunner Experience. We take great pride in being responsive partners with HotelRunner. Your experience with us is sincerely important. We appreciate you taking the time to share openly how we can strengthen our partnership and better serve you. Please know that your words have struck a chord with our team. We are fully committed to enhancing the HotelRunner Experience and partnership in response to your concerns. There is nothing more valuable than honest insight from partners like you. We aim to provide the best by constantly learning and improving. You have our commitment to making things right and getting better every day - with your help and voice guiding the way. Thank you again for your candor, support, and continued partnership. We look forward to speaking with you soon. Best, The HotelRunner Team

ST

Sam T.

Manager

Hospital & Health Care

### "Avoid at all costs. No customer Service. It will keep overbook your property."

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

October 3, 2022

I paid the bought the HotelRunner Channel Manager for 2 years. I was duped in by over 50% discount offered by them. Now I regret that I should have never gone for it. We have repeatedly over booked by Channel Manager, contacted them on all the occasion. We received reply but after 24 to 48 hours latter. They do not have customer service. You can only contact them though Email only. No online chat, no phone number to call only through email. I requested them several occasions to have an online session to explain how we keep the updated inventory but no chance. I even told them that if they do not arrange an online session, I will have no option but to leave them....and you know what- no reply. At last I have no option but to leave them negative feedback here and leave them at half of the contract and I am going for somebody else. I have contacted the guy called \[SENSITIVE CONTENT\] at Hotelunner, and always received a standard reply. Avoid them at all costs if you can.

Pros

nothing at all...I bought it for 2 years and now leaving them after using them for a year. Happy to leave my one year subscription to them....

Cons

i bought it for 2 years and now leaving them after using them 1 year. They would not refund my money....

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NW

Natalia W.

owner

Hospitality

### "Nobody can help you if you live on the East Coast. "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 8, 2022

Poor, terrible, you have to guess how everything works and when you have an issue nobody respond because they are in other time zone.

Pros

I thought was good but its a nightmare to get some one to help you

Cons

customer service is bad is almost impossible to find somebody to help you and when they do they just send a link and you have to be on you own!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 22, 2022

Hi Natalia, Customer support is something we pride ourselves on and are very upset to hear about your experience. Our Loyalty Manager, Esra wanted to personally reach out to you about this situation, but there was not enough information provided. If there is anyway you can get back to our request with additional information, that would be great. We would love to see where things may have went wrong and how we can make things right again.

TD

Talip D.

Sales &Marketing Manager

Hospitality

### "professional service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 27, 2021

Pros

Ease of Use technical support is fast and sufficient

Cons

There may be a delay in solutions sometimes

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 16, 2021

Thank you Green Garden Resort for your review! We are happy you enjoy our system and find it easy to use.

MO

Murat O.

General Manager

Human Resources

### "Really Simple and Smart"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 22, 2021

in generally very useful and understandable

Pros

It's very easy to use and i can do all my needs

Cons

speed problems from time to time, occasional freezes on the site

Reasons for choosing HotelRunner

It is very simple to learn, has many features, most important think is the price policy is very appropriate and acceptable.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 24, 2021

Thank you Murat! We are happy to hear that you find our system easy to use and are that you are enjoying the tools and features we provide.

GG

GUVENC G.

FRONT OFFICE MANAGER

Hospitality

### "User friendly & strongly recommended"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 13, 2021

when HR has been installed (aug 2020) our hotel was closed due to pandemic. we are reopened on 08th of march 2021 so we are quite new. we will have more chance to test the program in near future.

Pros

very easy to use, quite enough features for a hotel, succesful and quick support

Cons

support desk or call center should be 7/24 reachable

Switched from

[iHotelier](https://www.capterra.com/p/122131/iHotelier/)

cost issues

Alternatives considered

[Vertical Booking](https://www.capterra.com/p/161324/Vertical-Booking/)

Reasons for choosing HotelRunner

reasonable aggreement, easy set up, user friendly programme

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 24, 2021

Thank you Guvenc for your positive review! Its nice to hear you had a smooth setup and that you had a positive experience with our support team. We always thrive to resolve any concerns as soon as possible.

SA

Stephen A.

Owner

Automotive

### "Terrible Customer Service"

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

March 1, 2021

Pros

It's easy to use - initially. It also ties in to Wix, who I use to manage my website.

Cons

Customer support is in Europe and almost non-existent. When they do respond, they are of little to no help. They do not tie well into booking.com, even though they claim to. Almost no benefit in using them.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 4, 2022

Hi Stephen, Have you tried using our software directly, instead of through a third-party website? Any issues that may come up are resolved very prompty with our customer support. Our team is ready to assist you if you ever decide to do so. You can always reach out to me at andrew@hotelrunner.com.

AN

Anonymous User

Diploma engineer

Hospitality

### "A good channel manager"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

November 28, 2019

A 50-50 experience with the software, using it for 3-4 months. Need more time to explore

Pros

Dashboard is attractive, booking+ features, easily inventory management, notification features. Connectivity with leading partners.

Cons

Not works on slow internet, user access sometimes freezes. Need more lighter version, photo and details updation process is little lengthy

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 27, 2020

Hello, We are glad that you have enjoyed our features and are able to manage your inventory with ease. If you needed any further assistance with anything, please feel free to contact me at andrew@hotelrunner.com

EO

Ebru O.

Owner

Computer Networking

### "Thanks HotelRunner"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 1, 2019

Pros

quick and successful updates for room availability and pricing

Cons

HotelRunner best channel manager. Everything is perfect

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 2, 2019

Thank you Ebru! We are glad to hear about your positive experience with HotelRunner.

AT

Asim T.

General Manager

Hospitality

### "quick support, fast synchronization."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 1, 2019

powerful booking engine, quick updates , smooth interface. quick and successful updates for room availability and pricing

Pros

I am able to connect to all my channels, plus other useful features for our hotel

Cons

every things are okey. Maybe, you can develop front end.

Reasons for choosing HotelRunner

quick and successful updates.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 2, 2019

Thank you Asim for taking the time to leave a review. We are happy to hear that you have been able to connect to all your channels and are enjoying are other features!

[View all Reviews](https://www.capterra.com/p/158882/HotelRunner/reviews/)

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Popular comparisons

[Hostaway vs HotelRunner](https://www.capterra.com/compare/152433-158882/Hostaway-vs-HotelRunner)

[Lodgify vs HotelRunner](https://www.capterra.com/compare/131924-158882/Lodgify-vs-HotelRunner)