# HotelRunner Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HotelRunner the right Channel Management solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158882/HotelRunner/reviews --- HotelRunner 3.9 (32) [View alternatives](https://www.capterra.com/p/158882/HotelRunner/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HotelRunner Ease of use 3.9 Customer Service 3.9 ## Pros and Cons in Reviews ST Sam T ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “They do not have customer service.“ October 3, 2022 ## Showing most helpful reviews Showing 1-25 of 32 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Admir A. Owner/Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Good value for m but still much to do" December 3, 2018 4.0 Pros As Im using this program almost 2 years, I can say that for small accommodations like it is GH Pasha\*\*\*, can be more then sutisfied. We could connect with almost every OTAs that we need and very simple program to use. Maybe some video of how to use would be great Cons There are some features that need to be finished and improved like types of discount that do not work properly, oldfashioned web site templates and some features connected with it like sharing on social networks discount does not work or some link that will lead on Book NOW point. Also up to my opinion is deffenetly metter that HR will suggest you the best OTAs for your business as well as some other features that will lead to better sutisfying customer needs and you have them a lot ;)... just let them know better. Review Source Response from HotelRunner December 25, 2018 Thank you Admir for your kind words and recommendation! We are working on a introduction video which will show you the best and easiest way to use HotelRunner. GG GUVENC G. FRONT OFFICE MANAGER Hospitality Used the software for: Less than 6 months ### "User friendly & strongly recommended" March 13, 2021 4.0 when HR has been installed (aug 2020) our hotel was closed due to pandemic. we are reopened on 08th of march 2021 so we are quite new. we will have more chance to test the program in near future. Pros very easy to use, quite enough features for a hotel, succesful and quick support Cons support desk or call center should be 7/24 reachable Alternatives considered [Vertical Booking](https://www.capterra.com/p/161324/Vertical-Booking/) Reason for choosing HotelRunner reasonable aggreement, easy set up, user friendly programme Switched from [iHotelier](https://www.capterra.com/p/122131/iHotelier/) cost issues Review Source Response from HotelRunner March 24, 2021 Thank you Guvenc for your positive review! Its nice to hear you had a smooth setup and that you had a positive experience with our support team. We always thrive to resolve any concerns as soon as possible. ST Sam T. Manager Hospital & Health Care Used the software for: 1-2 years ### "Avoid at all costs. No customer Service. It will keep overbook your property." October 3, 2022 1.0 I paid the bought the HotelRunner Channel Manager for 2 years. I was duped in by over 50% discount offered by them. Now I regret that I should have never gone for it. We have repeatedly over booked by Channel Manager, contacted them on all the occasion. We received reply but after 24 to 48 hours latter. They do not have customer service. You can only contact them though Email only. No online chat, no phone number to call only through email. I requested them several occasions to have an online session to explain how we keep the updated inventory but no chance. I even told them that if they do not arrange an online session, I will have no option but to leave them....and you know what- no reply. At last I have no option but to leave them negative feedback here and leave them at half of the contract and I am going for somebody else. I have contacted the guy called \[SENSITIVE CONTENT\] at Hotelunner, and always received a standard reply. Avoid them at all costs if you can. Pros nothing at all...I bought it for 2 years and now leaving them after using them for a year. Happy to leave my one year subscription to them.... Cons i bought it for 2 years and now leaving them after using them 1 year. They would not refund my money.... Review Source NS Nusret S. Sales Manager Hospitality Used the software for: 1-2 years ### "User Friendly Channel Manager & A Modern Reservation Module" April 24, 2023 5.0 Pros It has a modernized and easy-to-use interface. With fast and accurate updates, we can send our prices to all agencies from a single page with just just one click. Thanks to the mobile application, it is very convenient that we can update our availability even when we are out of the hotel. The reservation module they have placed on our website has a very elegant design and is placed free of charge without any extra commission. Cons Some functions in property management system should be improved. But whenever we give our feedbacks, they make new upgrades and add some new functions in an acceptable time. Review Source Response from HotelRunner April 26, 2023 Hi there, Thank you for your heartfelt review and valuable feedback on the HotelRunner Experience. We take great pride in being responsive partners with HotelRunner. Your experience with us is sincerely important. We appreciate you taking the time to share openly how we can strengthen our partnership and better serve you. Please know that your words have struck a chord with our team. We are fully committed to enhancing the HotelRunner Experience and partnership in response to your concerns. There is nothing more valuable than honest insight from partners like you. We aim to provide the best by constantly learning and improving. You have our commitment to making things right and getting better every day - with your help and voice guiding the way. Thank you again for your candor, support, and continued partnership. We look forward to speaking with you soon. Best, The HotelRunner Team Erdem D. Skipper Hospitality Used the software for: 2+ years ### "Very easy to use. Connects us to world" December 3, 2018 5.0 Pros As dundar thermal we have been using Hotelrunner for last 5 years. It is very easy to update availability. Support team is very helpful and always answering our requests promptly. It is a great pleasure to work with them Cons easy and fast to update availability at all the sites. Review Source Response from HotelRunner December 25, 2018 Thank you Erdem, we are glad to be working with Dundar Thermal for the past 5 years also! NW Natalia W. owner Hospitality Used the software for: 6-12 months ### "Nobody can help you if you live on the East Coast. " February 8, 2022 1.0 Poor, terrible, you have to guess how everything works and when you have an issue nobody respond because they are in other time zone. Pros I thought was good but its a nightmare to get some one to help you Cons customer service is bad is almost impossible to find somebody to help you and when they do they just send a link and you have to be on you own! Review Source Response from HotelRunner August 22, 2022 Hi Natalia, Customer support is something we pride ourselves on and are very upset to hear about your experience. Our Loyalty Manager, Esra wanted to personally reach out to you about this situation, but there was not enough information provided. If there is anyway you can get back to our request with additional information, that would be great. We would love to see where things may have went wrong and how we can make things right again. AT Asim T. General Manager Hospitality Used the software for: 2+ years ### "quick support, fast synchronization." November 1, 2019 5.0 powerful booking engine, quick updates , smooth interface. quick and successful updates for room availability and pricing Pros I am able to connect to all my channels, plus other useful features for our hotel Cons every things are okey. Maybe, you can develop front end. Reason for choosing HotelRunner quick and successful updates. Review Source Response from HotelRunner December 2, 2019 Thank you Asim for taking the time to leave a review. We are happy to hear that you have been able to connect to all your channels and are enjoying are other features! MO Murat O. General Manager Human Resources Used the software for: 2+ years ### "Really Simple and Smart" March 22, 2021 5.0 in generally very useful and understandable Pros It's very easy to use and i can do all my needs Cons speed problems from time to time, occasional freezes on the site Reason for choosing HotelRunner It is very simple to learn, has many features, most important think is the price policy is very appropriate and acceptable. Review Source Response from HotelRunner March 24, 2021 Thank you Murat! We are happy to hear that you find our system easy to use and are that you are enjoying the tools and features we provide. tP tuna P. Hotel Manager Hospitality Used the software for: 1-2 years ### "Strongly recommended" March 11, 2019 4.0 Above all, as every successful business, best thing with Hotelrunner is, people. Caring, focused and intelligent employees they have! Special thanks to the support team for their endless support! Pros Hotelrunner is a comprehensive, up to date and user friendly tool, supported by a caring team of customer representatives. As a small hotel manager it is reassuring to feel the collaboration of Hotelrunner all the time. Cons It can sometimes be puzzling to navigate between different pages and some options can be a little bit hard to getting used to. Review Source VR Verified Reviewer Senior Terminal Supervisor Used the software for: Less than 6 months ### "A Hotel Runner With May Figures" April 9, 2018 4.0 Hotel management software Pros HotelRunner has many great figures such as channel managers, payment integration and many more integrations. Cons For a new customer, it is difficult to get a full estimation of the total price for signing up with HotelRunner. The price structure is based on modules which you can buy. Review Source Response from HotelRunner November 20, 2018 Thanks for sharing your experience and feedback. We're pleased to know that you are enjoying the benefits of HotelRunner. HBD Halil Bahadır D. Front Office Manager Hospitality Used the software for: 2+ years ### "Best Channel Manager" October 19, 2019 5.0 Pros Quick and successful updates for room availability and pricing. Cons Customer service is very helpful and friendly. Review Source CR Colleen R. Owner Hospitality Used the software for: 1-2 years ### "Awesome Support" March 11, 2019 5.0 They have really helped us sell our rooms with the Turkish channels that are free to us in their system. Pros I love their support chat system which is so easy in English (I am based in Turkey, so that is a wonderful plus). I love the fact that linkage to the channels is fast and under my control. I also love their app which allows me to update availability at any time. Cons I wish there was a page where I could see availiability for all rooms over the month. Review Source GS GOKHAN S. Manager Marketing and Advertising Used the software for: 2+ years ### "Great!" March 11, 2019 5.0 Pros Super fast, easy, simple, practical, easy to understand system, customer support is great, especially Buse, she has been great! Cons I think everything is enough. Review Source Response from HotelRunner March 15, 2019 Hi Gokhan, We are glad you found our system easy to use,and had a great experience with our customer support! rS randy S. owner Used the software for: Less than 6 months ### "a complete waste of time" May 16, 2017 1.0 Pros nothing, this did not do anything that is advertised, or that they specifically told me that they could do Cons Hotel runner has been a HUGE waste of time for me. I asked if I could just manage availability and you said yes (below) You can choose to manage your availabilities only via HotelRunner, all you need to do is select accordingly during OTA integration. But also we can adjust to each channel the rates you are sending accordingly as well. But then that wouldn't work My minimum nights stay from wix did not transfer, and because of that we have received a number of reservations for less than our minimum night stay. The support has been very slow or nonexistent, which I expressed concern about (given the time difference). I tried to ask all of the questions I could (issues I had in the past) and basically, I spent a week trying to set this up, waiting for support, reblocking and changing reservations for nothing. Review Source Response from HotelRunner November 20, 2018 Hi Randy, If you could please contact me directly at andrew@hotelrunner.com, I would like to speak with you and get everything figured out. EÖ Ebru Ö. Owner Computer Networking Used the software for: 2+ years ### "Thanks HotelRunner" November 1, 2019 5.0 Pros quick and successful updates for room availability and pricing Cons HotelRunner best channel manager. Everything is perfect Review Source Response from HotelRunner December 2, 2019 Thank you Ebru! We are glad to hear about your positive experience with HotelRunner. AHB Ali Haydar B. Owner Hospitality Used the software for: 1-2 years ### "Excellent" March 22, 2019 5.0 Its easy and comfortable to use it.Highly recommend because of representative.Thanks for all support and help. Pros ıt's Integrated with lots of online channel Cons It Sometimes doesnt effect quickly but not always Review Source Response from HotelRunner April 22, 2019 Thank you Ali! We are very happy to hear that you find our system helpful and easy to use! DE Deniz E. Sales&Front office executive Hospitality Used the software for: 1-2 years ### "Best!!" March 16, 2019 5.0 The company makes you feel safe. You can focus on your work with peace of mind. Any problems instantly help immediately. All employees professional and helpfull especially Ms. Buse. Pros Easy to use, easlly to access, easy interface. Cons Everthing is perfect. I can easliy find everything. Review Source GE Gokhan E. Manager Hospitality Used the software for: 2+ years ### "One of the best" December 9, 2018 5.0 saving us time on sending prices/avalibility more than 20 OTAs Pros ease of integration of OTAs. reservation motor embeded to our own website. Cons sending bulk prices to OTAs as bulk, some of the avalibity menus Review Source Response from HotelRunner December 25, 2018 Thanks Gokhan, it's always our pleasure to be able to connect our customers with their desired OTAs and more! ImS I made S. Operational manager Hospitality Used the software for: 2+ years ### "Very usefull application" December 3, 2018 3.0 I have been use hotelrunner to run my small property and it is very usefull. Pros Easy to use and i can manage my property in one touch Cons Customer service, difficult to contact and some of them do not understand the product. Review Source Response from HotelRunner December 25, 2018 We are glad you found our system is easy to use and is working for you. AYİ Ahmet Yaşar İ. Front Office Manager Entertainment Used the software for: 1-2 years ### "Easy Control of Reservation Inventory" October 19, 2019 5.0 Very helpful. Pros Easy control of reservation inventory with specific details. Cons Setting up the reservation price can be improved. Review Source Response from HotelRunner December 2, 2019 Thanks Ahmet! It's always nice to hear hotelier's finding our system user-friendly and easy to use. SY Senol Y. Manager Hospitality Used the software for: 2+ years ### "Advised.." December 9, 2018 5.0 Saving us a lot of time on managing more than 20 OTAs. Pros easy to connect OTAs to channel manager, and easy manage daily bookings. Cons sending price and avalibity as bulk to all OTAs Review Source Response from HotelRunner December 25, 2018 Thanks Senol, we are happy you are now connected with over 20 OTAs! TD Talip D. Sales &Marketing Manager Hospitality Used the software for: 1-2 years ### "professional service" March 27, 2021 5.0 Pros Ease of Use technical support is fast and sufficient Cons There may be a delay in solutions sometimes Review Source Response from HotelRunner April 16, 2021 Thank you Green Garden Resort for your review! We are happy you enjoy our system and find it easy to use. BO Buceatchi O. Owner Hospitality Used the software for: 1-2 years ### "the worst customer support team ever" October 23, 2018 1.0 Pros is quite easy to use and at a good price however in time you realise how many bugs has the system and regret the choice Cons the attitude of the customer support team - no knowledge, no reaction, no care Review Source Response from HotelRunner January 4, 2022 Hi Buceatchi, Please email me at andrew@hotelrunner.com. SA Stephen A. Owner Automotive Used the software for: Less than 6 months ### "Terrible Customer Service" March 1, 2021 2.0 Pros It's easy to use - initially. It also ties in to Wix, who I use to manage my website. Cons Customer support is in Europe and almost non-existent. When they do respond, they are of little to no help. They do not tie well into booking.com, even though they claim to. Almost no benefit in using them. Review Source Response from HotelRunner January 4, 2022 Hi Stephen, Have you tried using our software directly, instead of through a third-party website? Any issues that may come up are resolved very prompty with our customer support. Our team is ready to assist you if you ever decide to do so. You can always reach out to me at andrew@hotelrunner.com. BL Berislav L. Owner Hospitality Used the software for: 1-2 years ### "Kings n'Queens hostel" December 3, 2018 4.0 Good for chanel manager bad iff you need more work Pros Chanel manager good for use for booking date Cons Mode off use off data and mode off payment Review Source Response from HotelRunner December 25, 2018 Hi Berislav, we are happy that you are enjoying our channel manager, and if desired we can connect you to more OTAs ! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.