Who Uses This Software?

Website Toolbox is as simple or as powerful as you need it to be. Everything from small hobbyist to large enterprise forums for companies like Samsung, Whirlpool, & JetBlue use Website Toolbox.


Average Ratings

54 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

Vendor Details

  • Website Toolbox
  • www.websitetoolbox.com
  • Founded 1999
  • United States

About Website Toolbox

The easiest way to create your community forum in the cloud. No coding, software, or servers required. Fully customizable, single sign on, embedded into your website, robust security controls, and monetization via fees or ads. Find out more by taking our features tour.


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Website Toolbox Features

  • Content Management
  • Content Moderation
  • Discussions / Forums
  • Event Management
  • Group Management
  • Ideation / Crowdsourcing
  • Member Directory
  • Membership Management
  • Social Media Management
  • Website Management

Website Toolbox Reviews Recently Reviewed!


Forum User only

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It was relatively easy to set up and works (mostly) seamlessly. Does very nice job of setting up PayPal subscription accounts for paid forum features. Also tracks when users respond to a post and e-mails me.

Cons: Occasional glitches. Was throwing users out of paid access for a while but customer service fixed that promptly. Sometimes a customer cannot sign in and the issue resolves itself in a day but i can never tell if it was a user error or temporary software glitch. It has a lot of action logging features that I don't have time to play with.

Many features are over my head (and available time) to install or implement. You can blame that on my head and lack of time, or on the software not being as user-friendly as it could be. I don't have anything else to compare it to.

Access issues for a visually disabled user. Maybe this is beyond anyone's capacity to fix but I have a visually disabled user who is unable to consistently access the forum. Has to do with her text reading software not able to pick up click boxes and the like. I think that a tech would need to sit down with her at her computer to adequately understand the access issue. I suspect this is commonplace.

Overall: They respond to support requests in a reasonable amount of time. They resolve issues on their end quickly. Communicating with my users has helped smooth a lot of potential issues.

Vendor Response

by Website Toolbox on December 18, 2018

Hi Larry!

Thanks for the 5-star review! I'm glad Website Toolbox has been easy for you to set up and that you're earning money from your forum through our Paid Access feature!

If you ever decide that you want to explore the more advanced features a bit more, try our help center for detailed guidance. Even better, just live chat, call, or email us anytime and we'd be glad to walk you through it!

Thanks!

LOVE Website Toolbox!

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The number one thing I love about Website Toolbox is the ease of integrating a forum into my website. The forum sits on their servers so there's no software or maintenance required on my end. In addition their team will work closely with you to ensure your forum looks exactly like your website. Plus the flat monthly fee includes unlimited image storage which is so important to us since we cater to woodworkers and almost every post includes images. Website Toolbox is continually improving and upgrading the software which I love.

Cons: I don't have any negatives. One feature I'd love to see in the future would be a built in translator for foreign language posts and for members from different countries to be able to view the forum in their native language.

Overall: Our website forum is integral to our sales. As customers post photos on our forum it encourages others to buy the product. The forum provides a great customer community. It includes members from all around the world.

Vendor Response

by Website Toolbox on December 18, 2018

Hi there!

Thanks for your awesome 5-star review! There's nothing that makes us happier than seeing "love" in all capital letters! :)

Built-in translation of user's posts to another user's current language is a fantastic suggestion. Thanks for that! We will add it in the future.

Note that users can see the forum in their own language. The forum automatically detects the language that the user speaks and displays the forum in that language. 12 different languages are supported, and we can add any other language upon request. This is supported in any forum theme created within the last 2 years.

Reliable and flexible, with good customer support.

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, and flexibility, offering both Forums and Guestbooks. Very good customer support via online chat and email.

Cons: Limited range of design templates, some a bit dated now.

Overall: I run a discussion forum connected with a website. I have found the platform to be completely stable, and whenever I have had a technical query it has been quickly resolved.

Vendor Response

by Website Toolbox on December 18, 2018

Hi David!

Thanks for your review! I'm glad you loved our support and found Website Toolbox to be easy to use, reliable, and flexible.

Please check out the two new themes called Classic and Material that we've launched over the last few months. A while before that we launched the Angela and Modern Elegance themes. We're also in the final stages of launching several new themes called Minimal, Lights Out, and Compact. All of the new themes have huge design improvements. Definitely take a look!

We've also launched the newest and most powerful version of our easy theme editor, which gives you even more control over the appearance of your forum.

So easy. So much customer support. Far less expensive than any other supported Discussion Forums.

Dec 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our non-profit, community education organization researched about ten Discussion Forums before we found the wonderful Website Toolbox. All the rest are either too expensive for us to even consider, or free but totally unsupported and confusing, or have very confusing demos.

In contrast, Website Tool Box provides a clear demo and a full feature free trial that has been so easy to set up, use and customize. The cost is less than per month instead of getting charged high by other supported Discussion Forums. We have been able to make our Discussion Forum confidential for use by students. We have found it to be well organized into Headings, categories, sub categories, topics and replies so we can set up separate Discussion Groups for separate courses. Our students who have been testing the forum find it easy to use and easy to follow. Ideal for groups of students taking a course together to use for high quality confidential discussions, as well as posting and giving each other feedback on assignments. The support provided by the Help Centre documentation, the live Chat Function and the Email questions and answers is simply amazing.

Overall: A simply excellent Discussion Forum to go with our Online Courses. We can set up separate discussion forums for separate courses.

Vendor Response

by Website Toolbox on December 08, 2017

Thanks for those kind words Linda! I'm so happy to hear that Website Toolbox has provided an excellent experience for the students in your courses, while also being super affordable! We're here to support you each step of the way. Good luck!

Website Toolbox

Oct 23, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service is amazing. They're always quick to respond and handle your issues.

Cons: Functionality can, at times, be unstable if you embed into a Wordpress site. You cannot use your theme builder to change the page or the code will be damaged. All design of the page must be handled through Website Toolbox.

This may not be an issue for other site builders.

Overall: The overall platform has worked well for what we needed. I did have a period of time that users were unable to login and our forum was inactive for about a month. Besides the few small glitches I have had, it has been a great product and the customer service works hard to solve your issues.

Vendor Response

by Website Toolbox on October 29, 2018

Thanks for your wonderful comments! We definitely do strive to have amazing customer support!

Thanks for reporting the issue regarding not being able to use the WordPress theme builder without it damaging your embed code. I've escalated that to our Quality Assurance team for investigation. Can you contact our support team regarding this at https://www.websitetoolbox.com/contact so that they can discuss with you if they have any difficulty reproducing the issue? Thanks!

Two Forums

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use and looks professional.

Cons: It's been around for a long time and could stand an update.

Overall: The experience has been good with Website Toolbox is just a shame that Facebook has pretty much done away with forums.

Vendor Response

by Website Toolbox on October 29, 2018

Thanks for your feedback Wayne! I'm glad Website Toolbox has been easy to use and looks professional.

Definitely do check out our new Classic and Material themes for a fresh and modern look for your forum. We have a new theme called Minimal coming soon, along with others called Classic, Compact, and Lights Out to follow shortly after.

We're constantly updating all aspects of the forum and admin area. You can always check here for the latest updates: https://www.websitetoolbox.com/blog/whats-new-504

Facebook is great for short-form comments, but it's not really ideal for long-form discussions, owning your own content, improving SEO, monetizing your community, privacy of your users and data, or customizing the appearance. Forums are still the best!

Great Forum

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have owned 2 Yahoo Groups for a good number of years. But I am now moving my discussion groups to this service. The tech support is great and the features are far superior to what Yahoo offers. I like having the ability to exclude advertising which I find very distracting from the purpose of my forum.

Cons: I can't think of a thing that this service does not offer that I need.

Overall: I use my forum as a support service for my non-fiction how-to books. I use to run online classes using Moodle. But it was technically cumbersome. If I wasn't semi-retired, I would definitely explore the possibility of using a forum from this service for paid online classes.

Vendor Response

by Website Toolbox on December 18, 2018

Thanks for your wonderful comments Don!

Capterra loader

Forum

Oct 26, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Able to have different topics and subjects.

Cons: Not easy to get a list of users so a mass email can be sent.

Overall: We just use it as a conversation and communication tool.

Vendor Response

by Website Toolbox on October 29, 2018

Hi Jeff,

Thanks for your feedback! I'm glad Website Toolbox has been useful for your group.

You can email your users through the admin area by going to the Users -> Email section. If you click on the View Email Addresses link, it'll even give you a full list of the email addresses in case you want to use a different email system to email the users.

Alternatively, you can download your entire members list in the Content -> Export section of the admin area. You can open it up in a spreadsheet program or even in a database.

Let me know if you have any questions or concerns regarding this process.

Feedback

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to add HTML/CSS to format the look of the site to match own personal website.

Cons: The default layouts (aesthetically speaking). They look dated and have some CSS-clunkiness to them.

Vendor Response

by Website Toolbox on December 19, 2018

Hi Nicholas!

Thanks for your 5-star review! I'm glad that you've been able to customize the forum to match your website.

Please check out our new themes called Classic, Playtime, Material, Angela, and Modern Elegance that we've launched over the last few months. We're also in the final stages of launching several new themes called Minimal, Lights Out, and Compact. We recent launched the newest and most powerful version of our easy theme editor, which gives you even more control over the appearance of your forum.

Good for basic forum software

Oct 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Inexpensive, yet had the basics we needed. Fairly easy to use out of the gate.

Cons: Interface seemed a little outdated, but this didn't affect how I used it.

Vendor Response

by Website Toolbox on October 29, 2018

Hi Sean,

It's great to hear that you think Website Toolbox is great value for the money and that it was easy to use from the get go.

Please check out the two new themes called Classic and Material that we've launched over the last few months for a fresh new interface. We're also in the final stages of launching several new themes called Minimal, Lights Out, and Compact.

This year we're also planning to launch a complete redesign of the admin area!

The Hyperacusis Network

Oct 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use, architecture of the message board.

Cons: Cost and customer support. There is no phone number to call when help is needed.

Overall: Good way for people all over the world to communicate.

Vendor Response

by Website Toolbox on October 29, 2018

Hi Dan,

Thanks for your feedback! It's awesome to hear that Website Toolbox has been easy for you to use!

We do provide phone support. Our phone number is published on our contact page: https://www.websitetoolbox.com/contact/. The phone number is 1-800-921-7803. We also provide live chat and email support. Feel free to reach out if you have any questions or concerns!

Excellent upgrade from our last forum

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of set up and online subscription payment.

Cons: I really wish there were push notifications when posts are made.

Overall: Overall we are very pleased with Website Toolbox!

Vendor Response

by Website Toolbox on December 19, 2018

Hi Michelle,

Thanks for your 5-star review! I'm glad that the subscription payments feature has been earning you some money!

Your users can choose to be notified via email when any new post occurs, when a topic they post in has a new reply, or when topics that they follow have new replies. This is a great way for them to stay engaged with the forum. We're also working on in-forum notifications of those events as well, just in case users would rather not receive email notifications.

If you'd like to set up something more advanced or creative, like SMS (mobile text message) or browser push notifications, you can use our webhooks feature to develop that functionality.

Please contact our support team if you need any assistance with setting those things up.

Review

Oct 26, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: The speed with which it is set up.

The access to chat support is one of the reasons I am still here

Cons: Lack of self-produced themes

Icon issues EVERY update.

Vendor Response

by Website Toolbox on October 29, 2018

Hi Steven,

I'm glad to hear that you've loved our chat support and speedy set up!

Please email me details regarding how you'd like to produce your own theme. Is that via writing all the CSS from scratch, or do you envision a different process? Your feedback will help us understand your needs better so that we can build the right thing.

Also let me know what icon issue you're facing during updates and I'll be glad to look further into that for you.

Great forum software for small businesses

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Website Toolbox provides a long list of features for their forum software at a great price. Customer support is always quick to assist if we have any questions.

Cons: Would like more options for color/theme of forum.

Overall: The Website Toolbox forum provides access for our users to discuss clinical issues and questions pertaining to our services.

Vendor Response

by Website Toolbox on December 19, 2018

Hi Mark!

Thanks for your flattering review!

Please check out our new themes called Classic, Playtime, Material, Angela, and Modern Elegance that we've launched over the last few months. We're also in the final stages of launching several new themes called Minimal, Lights Out, and Compact. We recent launched the newest and most powerful version of our easy theme editor, which gives you even more control over the appearance of your forum.

Great Forum Providor

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This has a great administrative section with easy to follow instructions. Easy to assign moderators.

Cons: Not much I don't like. Great management!

Overall: WT has been responsive to any problems. Great experience as we enter out 10th year with them.

Vendor Response

by Website Toolbox on November 16, 2018

Hi Tim!

Thanks so much for being with us for a decade. Wow, that's amazing! Congratulations on a flourishing forum!

Better than most forums, but still not ideal

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of set up, ease of use, easy navigation - the forum scrolls to the right post for you. Way easier to start using than forums like Phpbb, both as an admin and as a visitor. Editing tools are very complete, posting pictures and video is super easy. Messaging works great, too. Lots of features that I don't even use - like sharing from the forum to social media.

Cons: That necessary adjustments to the code sometimes take a long time to get fixed. I have had several requests that were met quickly, which was great. The last few seem to go unresolved. But they are important too.

Overall: Good, quick support. Annoying that the last few things take so long.

Vendor Response

by Website Toolbox on October 29, 2018

Hi Kitty,

Thanks for all the wonderful comments! It's awesome to hear how Website Toolbox is working great for you.

The process of making changes to the system does take time sometimes due to it having to be thoroughly tested to ensure that there are no unintended consequences to the forum. Feel free to give us a little nudge by replying to your support ticket and we'll update you on the status of your request!

A Solid Forum Platform

Oct 26, 2018
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Website Toolbox is easy to setup, easy for users to interact with and is a very reliable tool for hosting our online forum.

Cons: Some of our users struggle with more advanced features like adding in photos but this is typical of all forums that I use.

Overall: The forum is a place for our users to share ideas and ask questions about how to use our product. It works really well for that.

Vendor Response

by Website Toolbox on October 29, 2018

Thanks for your review! It's great to hear that your forum was easy to set up, is easy for your users to interact with, and has proven to be reliable over the last 2 years you've been with us!

We're constantly looking for ways to make the forum even more easy to use. We'll investigate how we can make photo uploading even more user-friendly. Thanks for your feedback.

Customer service

Oct 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of use But I have found the cuztomer service to be the best part of websits toolbox.

Cons: The template (theme) I chose is limited. And I do t want to change it but it will not allow me to add links.

Overall: I like it.

Vendor Response

by Website Toolbox on October 29, 2018

Hi Jeff,

Thanks for your feedback, and your wonderful comments regarding our customer service and ease of use.

You can follow these instructions to add links to the navigation menu of your forum: https://www.websitetoolbox.com/support/adding-a-link-to-the-navigation-menu-616

Please also check out the two new themes called Classic and Material that we've launched over the last few months. We're also in the final stages of launching several new themes called Minimal, Lights Out, and Compact. Next week we'll also be launching the newest and most powerful version of our easy theme editor, which gives you even more control over the appearance of your forum.

Great and simple product for creating forum

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and ability to quickly setup a forum

Cons: I really cannot find anything I dont like about it.

Overall: Ive been a website toolbox subscriber for many years, I find it easy to use and once you get your forum setup, it just runs flawlessly.

Easy to use, quick setup, affordable

Oct 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how quick and easy it was to setup my private member site using Website Toolbox. I simply could not believe it after I wasted a lot of time trying various plugins for my WordPress site.

Cons: I would love to see Website Toolbox integrate additional payment gateways and options for paid memberships.

Overall: I have been using Website Toolbox for 4-5 years and have been very happy with it. The few times I needed customer service, they were responsive and fixed the issue. I highly recommend this software and would make the same decision to use it again.

A none IT person in IT land

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is generally easy to use, I have a few issues now and then ably fixed by the team.

Cons: I am using a quite old theme which my members like, and our wants and needs are sometimes impossible to fill.

Overall: This is not a business, but a forum for Motorhome owners and the overall experience is excellent.

Vendor Response

by Website Toolbox on December 19, 2018

Hi Kev,

Thanks for your 5-star review and your flattering comments!

I'd definitely recommend giving one of our newer themes a try. They are much more feature rich!

Capterra loader

Easy to build Forum Tools

Oct 23, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of website integration and daily use.

Cons: Not enough options for user to express themselves with buttons.

Overall: Pretty damn good. It's always up. Help is fast at hand. Thumbs up

Vendor Response

by Website Toolbox on October 29, 2018

Hi Jim,

Thanks for your wonderful comments regarding the ease of website integration, uptime, and support.

Can you provide some more details regarding what buttons you're looking for so that users can express themselves? Do you mean post reactions like angry, sad, laughing, etc?

Very limited usability and scope for further development

Oct 26, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Not much at all, other than the fact it's a forum platform ... we inherited the forum and without the abiliry to migrate it - it's totally useless

Cons: The software is very limited in scope for firther advancement of your forum... it's like the shopify of forum software.. limited advancement, no ability to integrate skins/theams etc etc compared to great platforms like machine forums... and there simply isn't any way to migrate the forum to a different platform

Overall: None

Vendor Response

by Website Toolbox on October 29, 2018

Hi Matt,

Thanks for your feedback! You can instantly export all of your forum data in the Content -> Export section of your account. You can then migrate to any other forum platform at any time.

We're constantly adding new features and functionality. Please see this page for all the recent updates: https://www.websitetoolbox.com/blog/whats-new-504

We provide multiple themes and an easy theme editor for customizing those themes. You can also use CSS to completely customize the themes and even create your own theme. Please see this support article for instructions on how to do that: https://www.websitetoolbox.com/support/customizing-your-theme-214

Wish I could give it 10 stars

Feb 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up the website with 0 experience and 24 hour live support

Cons: Thought this one through and I have nothing negative to say

Overall: Let me start off by saying I have absolutely 0 experience in coding of any sort. The website I built for my community was easier than making a peanut butter and jelly sandwich. Every single time I ran into an issue I messaged the live support team (Austin) and he responded instantly ever time with a solution. The price is also fits my budget I'm surprised of how cheap it was actually for having 17 hour live support every day. Thanks for all the help my website looking better than I ever expected!

Vendor Response

by Website Toolbox on February 15, 2017

Hi Colton! We should put that on our marketing material! "Easier than making a peanut butter and jelly sandwich!" I love it! Thanks so much for the kind words. I also agree that our support team is amazing! They definitely deserve a raise!

Have a fantastic day!

Easy to setup and get going

Oct 23, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has the basic features you would want in a bbs system, easy to set up and get up and running.

Cons: Some limited options with customizing the look and feel. Newer software has more features.

Overall: We moved from another bbs software platform and it was easy to setup and get running.

Vendor Response

by Website Toolbox on October 29, 2018

Thanks for your review! I'm glad you found Website Toolbox to be easy to use and set up.

Please check out the two new themes called Classic and Material that we've launched over the last few months. We're also in the final stages of launching several new themes called Minimal, Lights Out, and Compact. Next week we'll also be launching the newest and most powerful version of our easy theme editor, which gives you even more control over the appearance of your forum.

Capterra loader

Great forum, easy to use and make a paid membership site.

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to setup, and forum users really dig it.

Cons: There isn't anything I don't like, I wish they maybe had more modern templates but it's not too bad.

Overall: Support was super helpful and I had zero snags getting things setup. It's been a breeze honestly.

Vendor Response

by Website Toolbox on December 19, 2018

Hi Danielle,

Thanks for your kind words! I'm glad that your forum is earning you some money through the paid subscriptions and that it has been easy to use.

Please check out our new themes called Classic, Playtime, Material, Angela, and Modern Elegance that we've launched over the last few months. We're also in the final stages of launching several new themes called Minimal, Lights Out, and Compact. We recent launched the newest and most powerful version of our easy theme editor, which gives you even more control over the appearance of your forum.

Website Toolbox

Oct 26, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and customer service - always get good responses to questions.

Cons: Functionality limitations - would like to see more features.

Overall: Replaced old Forum site.

Vendor Response

by Website Toolbox on October 29, 2018

Thanks for your feedback! I'm glad you've loved our customer service and ease of use!

What new features would you like to see? Please do let us know so that we can add them. We're constantly working on adding new features and functionality.

Capterra loader

East to setup and manage

Oct 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple to get up and running. Easy to categorise different areas

Cons: For a small group with no annual subs, on-going costs

Overall: Using it for a small,club site. Great for meeting up and keeping everyone up to date. Much easier than lots of Stick posts in Facebook

Vendor Response

by Website Toolbox on October 29, 2018

Thanks for your review Andy. It's great to hear that you've found Website Toolbox to be easy to set up and manage over the last 2 years!

Non Profit Forum

Oct 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Has all of the features we need in a forum and the necessary controls to customize it as needed.

Cons: Admin menu system is not easy to navigate. Not always intuitive. Features are typically there but difficult to find

Overall: Great experience using the tool so far.

Vendor Response

by Website Toolbox on October 29, 2018

Thanks for your feedback! I'm glad that the forum has the features and controls you need.

Which features did you have difficulty finding in the admin area? Please let us know. I'd love to hear any feedback you have so that we can make the admin area even more intuitive for customers.

Website Toolbox Ease of Use

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software lets me maintain a fishing forum quickly and easily. Getting the categories organized is a breeze. I'm not a computer expert but when using the Website Toolbox, I feel like I am. All the folks who use the forum think I'm a whiz. :)

Cons: I'm not sure if I would change anything. For my use, there is nothing that I can think of that I dislike.

Overall: We used to have a website that was very difficult to keep updated. We had an issue and found out that the software we were using was no longer supported. After talking with several folks and viewing several different forums, we decided that Website Toolbox was the driver we should use for our forum. Good decision!!

Vendor Response

by Website Toolbox on December 19, 2018

Thanks for your awesome review Joe! It was great to read! :)

Moved my forum to Website Toolbox

Dec 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clean and crisp look. Easy to use. Great comments from my members.

Cons: I have no cons. We have been so pleased.

Overall: We moved from other software after 12 years of ongoing grief. They had terrible tech support and were no help. Once connecting with Website Toolbox I'm so angry for the years of frustration we have endured. The export and import were conducted in a timely manner. Their tech support has been wonderful. I am not very technical at all. Their chat function has been the best. They are always very gracious and helpful. Best decision I have ever made for my forum to join with Website Toolbox.

Vendor Response

by Website Toolbox on December 28, 2018

Hi Geoff,

Thanks for the great review! I'm very glad you're super happy with your forum and Website Toolbox after moving your forum over to us! :)

Works for Me

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Absolutely trouble free. Very affordable. Plenty of features. Excellent support.

Cons: Not really having any bad experiences with website toolbox that I can comment on.

Vendor Response

by Website Toolbox on October 29, 2018

It's great to hear that you think Website Toolbox is affordable, has plenty of features, and provides excellent support Patrick! Thanks for your kind words.

Great way to keep in touch with your customers.

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, budget friendly, not intimidating for customers to sign up and use.

Cons: There isn't really anything that I can see is wrong with it.

Overall: Have had the software for years. Always works great.

Board Portal

Oct 23, 2018
4/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Easy to access place for us to post our Board Of Directors documentation

Cons: the inability to modify or remove attachments once they are attached

Vendor Response

by Website Toolbox on October 29, 2018

Hi Rosemary,

Thanks for your feedback! It's great to hear that your forum has been easy to use.

You can definitely modify or remove attachments once they're attached to a post. If you're using an old theme, click the "Full Editor" button to see those options. In the new themes, the quick inline editor will also have the ability to modify or remove attachments without having to go to a separate full editor mode.

Let me know if you have any questions or concerns regarding this.

Capterra loader

So elegant, professional-looking, user-friendly, and awesome!

Nov 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is so much you can do with this software!!! I've had it a few weeks and my forum looks great, it's already super popular and fun and growing, and I just can't believe how simple it is to use, and how affordable it is. Man oh man I'm sure glad I lucked out and found this forum company. Love it!

Overall: Well, I actually think that the themes and layouts could even look nicer. But I give it 5 stars because it really is quite amazing.

Vendor Response

by Website Toolbox on December 01, 2017

I'm so glad you've found Website Toolbox to be amazing Matt! Thanks for the compliments!

Easy to get started

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was easy to establish the base for the forum. Many things were quite instinctive and help was very good - whether via chat or by posting a message to request help and advice.

Cons: Most is fine. Some small tweaks within the templates will happen I am sure. Overall, it seems to be stable.

Overall: We are widening our customer service ability - once the establishment ahs settled in, we will use the forum as the basis for an interactive help structure as well as a way of keeping in touch with and learning from our users/clients

Amazing customer service and product

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: integrates seamlessly into my website, wonderful customer service and support, easy to use from a user-standpoint as well as admin

Cons: I wish it'd integrate with my membership management software but that company hasn't been responsive in making it work- Website Toolbox tried though!

Good Product

Oct 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and understand.

Easy to set up

Good customization options

Cons: Once you have played around the menus become clearer to understand but can be confusing when first looking at them.

Reporting could be improved

Vendor Response

by Website Toolbox on October 29, 2018

Thanks for your excellent feedback! I'm glad to hear that you've found Website Toolbox to be easy to use, understand, and customize! Please email us with details about how you think we can improve reporting. We're constantly working to make the Statistics dashboard even more useful.

Not impressed, especially with getting tech help

Oct 24, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is a very simple format for a very simple forum, nothing fancy but I didn't want fancy so this fit the bill.

Cons: Whenever I ask support a question all they ever do is send me a link to some forum where you have to read through a bunch of stuff to try and find an answer to your question. Waste of time, would prefer they just tell me what to do.

Overall: To be honest I would move to another forum but have members now and don't want togo through the hassle of making the switch.

Vendor Response

by Website Toolbox on December 19, 2018

Hi Don,

I'm sorry to hear that you haven't liked your interaction with our support team. Our help articles are very detailed and contain easy-to-follow steps for many common questions. Our support team sends the link to the related help article while using live chat to make sure that you're aware of all the important related information. We don't want to accidentally miss mentioning something important. However, you can definitely ask the team to explain how to do something directly and we'll be glad to do that. Also feel free to call us anytime. Explaining it over the phone might be easier.

Thanks for your feedback!

This company, this product, this customer service is THE BEST!!

Feb 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: They make everything so, SO simple and streamlined and support it extremely well with live chat whenever I'm logged on for set-up and admin work. Don't misinterpret "simple and easy to use" to mean this isn't an incredibly powerful tool - it IS!! The experience is like using an iPhone: simple, elegant, streamlined intuitive yet powerful underneath. Do as little or as much as you want with this tool. I am NOT a tech person and I got this installed, customized, and up and running in about 10 minutes. Can't say enough good things - and I never write reviews, good or bad, but Website Toolbox deserves these accolades!

Vendor Response

by Website Toolbox on February 15, 2017

Hi Jan! You just brought a huge smile to my face! Thanks for the incredibly kind words. It's motivation for us to keep pushing even harder! You summarized who we are quite beautifully.

Have a fantastic day!

Quick to get started

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of setup and initial configuration

Simple for people to register and use

Cons: Not enough configuration on the overall appearance, especially of subcategories

Vendor Response

by Website Toolbox on December 19, 2018

Hi there,

Thanks for your review! I'm glad you found Website Toolbox to be easy to use and set up.

Please check out our new themes called Classic, Material, Angela, and Modern Elegance that we've launched over the last few months. We're also in the final stages of launching several new themes called Minimal, Lights Out, and Compact. We recent launched the newest and most powerful version of our easy theme editor, which gives you even more control over the appearance of your forum.

If you'd like to change the design of your subcategories, please contact our support team and we'll be glad to have our designers change the design according to your preference!

Easy to use, but needs better appearance

Oct 24, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Website toolbox is easy to use and setup.

Cons: The appearance needs updating. It lacks visual appeal.

Overall: Website Toolbox allowed me to easily create a forum on my website and has served it's purpose. I will continue to use it, but I do wish it had a better overall appearance.

Vendor Response

by Website Toolbox on October 29, 2018

Hi Karen,

Thanks for your review! I'm glad you found Website Toolbox to be easy to use and set up.

Please check out the two new themes called Classic and Material that we've launched over the last few months. We're also in the final stages of launching several new themes called Minimal, Lights Out, and Compact. Next week we'll also be launching the newest and most powerful version of our easy theme editor, which gives you even more control over the appearance of your forum.

Easy to use, Easy for customers

Oct 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is self explanatory and easy to use even if not a computer tech. If you had a question, you can just ask for help

Cons: I cant think of anything that i didnt like about this software

Overall: We have been using website toolbox for the forum feature for our condo association and its works beautifully.

Vendor Response

by Website Toolbox on October 29, 2018

Thanks for your kind feedback. I'm glad Website Toolbox has been easy to use for you and your customers! Like you mentioned, our support team is always standing by to offer a helping hand! Let us know anytime we can help.

Easy And Quick

Nov 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to start and no big deal to navigate

Cons: No really big issues worth mentioning thx

Great Service

Oct 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that customer service is always attentive.

Cons: I wish there were more customization options

Overall: So far my experience has been really positive!

Vendor Response

by Website Toolbox on October 29, 2018

Hi Kailey,

Thanks for your wonderful comments regarding our customer service team!

Please check out the two new themes called Classic and Material that we've launched over the last few months. We're also in the final stages of launching several new themes called Minimal, Lights Out, and Compact. Next week we'll also be launching the newest and most powerful version of our easy theme editor, which gives you even more control over the appearance of your forum.

What additional customization options are you looking for? Your feedback will help us meet your expectations.

Capterra loader

Website Toolbox forums review

Oct 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use and navigate around the website, including categories and subcategories. And it embeds nicely into my website.

Cons: Nothing to much at all, I really enjoy using this forum website.

Vendor Response

by Website Toolbox on October 29, 2018

Thanks for your wonderful comments Zachary!

Website Toolbox Review

Oct 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Easy to use. Intuitive menus and easy to understand how to make changes.

Cons: No issues here. Everything inside the tool box is well labeled and I have no issues with it at all.

Overall: I spent an hour inside the toolbox the other day making changes to my forum with no negative issues.

Works for me

Oct 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Did what I wanted to create a forum for my business

Cons: No problems with anything I needed to do

Overall: Helps my business

Vendor Response

by Website Toolbox on October 28, 2018

I'm glad Website Toolbox is working great for your business Sam! Let us know if you ever need anything along the way. :)

Web site tool box

Oct 26, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: The ease of use and setup. Ability to share comments and files online

Cons: Limited look and feel. There could be better skinning options

Overall: Online forum for users

Vendor Response

by Website Toolbox on October 29, 2018

Thanks for your feedback! I'm glad you've found Website Toolbox to be easy to use and set up!

Please check out the two new themes called Classic and Material that we've launched over the last few months. We're also in the final stages of launching several new themes called Minimal, Lights Out, and Compact. Next week we'll also be launching the newest and most powerful version of our easy theme editor, which gives you even more control over the appearance of your forum.

Mike's Review

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is simple to use. I am still a new user, so I do not have a lot of experience to share.

Cons: Concerning changing auto payment methods, having to wait until the next auto pay is due is inconvenient. Should be able to make that change as needed.

Overall: I am new to Website Toolbox but so far it works well with one exception I described above.

Vendor Response

by Website Toolbox on October 29, 2018

Hi Mike,

Thanks for your feedback! We believe that there's genius in simplicity, so I'm definitely glad to hear that Website Toolbox has been simple for you to use.

Can you provide some more details regarding what you mean by changing payment methods? If you're referring to switching from credit card to PayPal or PayPal to credit card, waiting for the previous subscription to come to a close is necessary since they are two completely different billing systems. I agree that it would be more convenient if the two systems spoke to each other, but currently that's not possible with PayPal. I apologize for any inconvenience.

Their customer support is stellar!

Feb 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: easy to use for anybody!

Overall: I was unsure of who to sign up with for a chat room. I did not expect this great of service for such great prices.. they went above and beyond my expectations. I am not that tech savvy and they helped every step of the way.The live chat was why i signed up with them. It shows me they take the chatting seriously.

Vendor Response

by Website Toolbox on February 03, 2017

Thanks for your kind words Nicole! We strive to create a simple, easy, and user-friendly product with phenomenal customer support. I'm glad that's what you got! :)

Great Support

Feb 27, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I am new to web forums, and have needed a lot of help from websitetoolbox's support. They have been great! Thanks to all their staff.

Vendor Response

by Website Toolbox on March 01, 2017

Thanks Jeremy! I'm glad our team has been able to help you get your forum up and running!

Dec 30, 2018
4/5
Overall

May 27, 2018
3/5
Overall