--- title: "Website Toolbox Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Website Toolbox the right Community solution for you? Explore 118 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/158889/Website-Toolbox/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Website Toolbox 4.5 (118) [View alternatives](https://www.capterra.com/p/158889/Website-Toolbox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Website Toolbox Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews Dan L CEOInformation Services, 2 - 10 employeesUsed the software for: 6-12 months. “We really love the fact that this seems to be one of a few SaaS vendors that offers Premium Feature Request Estimates and build outs. “ February 9, 2023 RG Rick G OwnerArts and Crafts, 2 - 10 employeesUsed the software for: Less than 6 months. “Single sign-on does not work at all.“ March 28, 2026 Dan L CEOInformation Services, 2 - 10 employeesUsed the software for: 6-12 months. “We like the ease of setup and the fact that the forums can be embedded on your own website. “ February 9, 2023 RG Rick G OwnerArts and Crafts, 2 - 10 employeesUsed the software for: Less than 6 months. “Absolutely not worth the additional cost.“ March 28, 2026 Dan L CEOInformation Services, 2 - 10 employeesUsed the software for: 6-12 months. “We are pleased with the support, and the fact that every time we contact them we get a human on the other end who knows what they are talking about. “ February 9, 2023 Liz K Paralegal & Websites ManagerLaw Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “I like the control you have over these features, the forum itself, and the backend. “ January 31, 2023 ## Showing most helpful reviews Showing 1-25 of 118 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Owner Used the software for: Less than 1 year ### "Consider other alternatives before choosing Website Toolbox" April 1, 2026 1.0 Integration with Squarespace was straight-forward. Single sign-on does not work at all. Choosing single sign-on integration requires an additional fee, but it is completely unreliable and support for the feature is terrible. Absolutely not worth the additional cost. Pros A pre-built forum that functions almost as well as other online forum tools. It seems to possess functionality most users expect in an online forum. Cons Their application support team, and support process, is terrible. Availability is inconsistent and anything beyond basic troubleshooting is handed off to a support person in India. Issue resolution is unstructured and takes too long. No support over the weekend. Because support is based in India, it will always take at least a full day before receiving a response in a best-case scenario. Review Source R Reviewer Painter & Dog Wrangler Used the software for: Less than 1 year ### "Easy to build Forum Tools " October 26, 2018 4.0 Pretty damn good. It's always up. Help is fast at hand. Thumbs up Pros The ease of website integration and daily use. Cons Not enough options for user to express themselves with buttons. Review Source Verified Reviewer CEO Used the software for: Less than 1 year ### "WebsiteToolbox for SaaS forums is great." February 13, 2023 5.0 The value for the money is incredible. Especially when we considered the cost of DevOps running our own / hosting our own forums (which we did prior to moving to WebsiteToolbox). They make it so easy, and their servers are always up. We are pleased with the support, and the fact that every time we contact them we get a human on the other end who knows what they are talking about. They have knowledgable staff, kind and considerate. We would highly recommend their solution to any company wanting to have forums (internal or external) Pros We like the ease of setup and the fact that the forums can be embedded on your own website. We don't use the embed feature (we have in the past with great success). We love the technical support. They are always ready to answer questions. We really love the fact that this seems to be one of a few SaaS vendors that offers Premium Feature Request Estimates and build outs. I really wish other SaaS vendors had this. For this one reason alone - we are pleased with the customizations they've provided. Cons Can be a bit difficult to adjust the CSS and layout of the categories page to just the way we wanted it. We needed custom JavaScript to embed our Vimeo Help Videos (cutting down on our help-desk tickets). The advanced search could be improved just a bit, and they need a few more features around moderation. Review Source R Reviewer Education Coordinator Used the software for: 1-3 years ### "Fantastic online support for a forum that is so Clear and Simple to Set Up and Use" March 27, 2020 5.0 The main benefit is in building an interactive online learning community. Another benefit is that sometimes the discussions can easily be edited into collaboratively written articles. Pros This Discussion Forum can easily be organized according to 3 levels (and more if you want to get more complex). This makes it so easy for us to organize discussions that follow our course curriculum. The website toolbox staff provide fantastic online support. Cons Although it is possible to create different user groups and run two or more separate discussion forums with the same account - this is cumbersome and stressful. So we have arranged at custom alternative with Website Toolbox. Review Source R Reviewer Graphic / Web Designer Used the software for: 1-3 years ### "Very strong forum utility with outstanding customer support" July 31, 2019 5.0 We use Website Toolbox as our company's user forum - we contacted them in the midst of a site re-design, requesting assistance with porting \*years\* of past historical forum posts and user accounts from a crumbling platform crippled by spam users, not expecting that they not only could do this, but facilitated it and lost no data. Customer support with this company is consistently the best I've experienced in 20+ years as a web developer - highly responsive, very knowledgeable, does not drop the ball on issues. Any questions I've had have been answered promptly and thoroughly, any issues have been rectified. Our website is well over 500 pages, with full e-comm and locator functionality - of the four main components I deal with in managing the project, Website Toolbox's user forum is the least costly, least time consuming, highest performing component, hands down. Pros Features, ease of use, simplicity of admin console, cost, customer support , ability to customize Cons Not applicable - it checks all the boxes in terms of what we need and then some, and far exceeds expectations on customer support. Review Source R Reviewer Executive Director Used the software for: Less than 1 year ### "Fast and User Friendly" February 22, 2022 5.0 Pros We needed a solution for our member association who had been using a ListServ for 30 years. It had to be easy to manage and support had to be responsive and strong. Website Toolbox nailed it! Cons We are still learning all of the features so I'd like to come back to this one after we have fully reviewed the services and features. Review Source R Reviewer Web Designer Used the software for: Less than 1 year ### "HOA Forum" August 24, 2020 5.0 This is probably way more than we need for 72 homeowners, but I think it really speaks to the ability to scale this product to your needs. Pros We had to have a forum for our HOA. After I built a squarespace website, I added the forum using Website Toolbox. I can't be happier with how well it works for our community. I love the features and the ability to quickly add and delete users. Cons There was a bit of a learning curve. But, there's always someone to quickly help. Review Source R Reviewer Performance Advancement Coordinator Used the software for: 3-5 years ### "Forum" October 29, 2018 4.0 We just use it as a conversation and communication tool. Pros Able to have different topics and subjects. Cons Not easy to get a list of users so a mass email can be sent. Review Source Danielle M. Director Of Operations Used the software for: Less than 1 year ### "Great forum, easy to use and make a paid membership site." October 26, 2018 5.0 Support was super helpful and I had zero snags getting things setup. It's been a breeze honestly. Pros Super easy to setup, and forum users really dig it. Cons There isn't anything I don't like, I wish they maybe had more modern templates but it's not too bad. Review Source R Reviewer Electrical Design Engineer Used the software for: 3-5 years ### "East to setup and manage " October 26, 2018 5.0 Using it for a small,club site. Great for meeting up and keeping everyone up to date. Much easier than lots of Stick posts in Facebook Pros Simple to get up and running. Easy to categorise different areas Cons For a small group with no annual subs, on-going costs Review Source R Reviewer Senior Lecturer Used the software for: Less than 1 year ### "Embedded discussions in e-learning packages" August 6, 2019 3.0 A little hard to get used to the admin vs user sites but ok after a while. Pros It was perhaps the only product out there I am aware that allows you to embed a forum discussion into a e-learning SCORMED package. There are issues doing this with other discussion engines from MS, Google, etc. I want to embed the discussion within the online lesson flow, not be dragged out to a full discussion engine. Cons Threaded discussions are not possible. I also with it could support iFrames . Review Source R Reviewer administrator Used the software for: 3-5 years ### "Great Forums software solution" October 1, 2019 5.0 Allows our clubs to communicate with each other outside our regular meeting locations. Watch club membership can also be controlled through the software from approvals to deletions. Pros Website toolbox has been our provider for our Watch Club Forums (350 members) for 7 years and also hosts forums for a local activity club (65 members). Software is easy to setup and functions very well. Company is constantly updating with new features. Downtime has been zero and if you need support they are there quickly and solve issues promptly. Highly recommend this company if you are looking to add forums capabilities to your association or company, Cons Major Software changes should be advised before implementation to administrator. Review Source Cliff S. owner Used the software for: Less than 1 year ### "Website Toolbox was the only choice for me" August 12, 2019 5.0 I was able to make a forum for my friends and I after struggling for several months trying to figure out BBEdit and other software like that. This was really, really helpful in fixing my problems. It's not without its flaws, but it's good enough for me! Pros The ease of use. I don't know much about coding at all, but the instructions and customer service are really helpful. The features were well worth the price after weighing everything; there are perhaps more complete solutions for companies out there, but not much for an individual who just wanted to make a forum. Cons There doesn't seem to be an easy way to add pages to a forum; I wish I could integrate it more fully with my website. Also, letting you only read the newest posts would be nice; not sure if there's a way to easily implement that. Review Source NS Nate S. Director Used the software for: Less than 1 year ### "Easy to use software and packed full of features" July 31, 2019 5.0 The initial set-up was easy and straight forward. It took a bit of time getting use to the software as it doesn't operate in any similar way to previous software I have used. There were some parts ion the setup I really struggled with however I over came these with the help of the excellent customer support. Pros No coding knowledge is needed to be able to get set up and running. The ability for users to access the forum via Facebook login has been well received from our test users and we believe it has reduced the amount of users who abandon us during the signup process. Cons Some features were tricky to set up. I found the difference between embedding or using an app wasn't very clear. Couldn't see the advantages from one over the other nor which one had actually been executed in the first instance. Also some features no longer work, such as embedding the forum into a Facebook page state tab as Facebook have changed some of their features. The tutorials need to be updated to reflect this. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Great Product with Outstanding Support" August 3, 2021 5.0 When another vendor didn't deliver as promised, we found Website Toolbox and had to implement it very quickly. It was easy to set up, has a lot of flexibility and options, and an easy-to-use interface for members and admins. We were fortunate to find them when we did! Pros Website Toolbox's forum platform is robust and feature rich, and their support is outstanding! They have addressed our questions quickly and accurately, and gone above and beyond to set up SSO with our main site and to import six years of forum archives from our previous platform. Cons I wish the daily emailed digest could be resorted, but Website Toolbox says they're working on it. Review Source R Reviewer senior coach Used the software for: 1-3 years ### "Use it a lot!" August 1, 2019 4.0 I'm glad you have a tool like this - but I'm sure I'm using uniquely. Pros I like that it helps me to create a forum for my teams to share ideas and communicate what they are learning in trainings. Cons Can be wonky log in and stuff and the price jump from the first year I used it to now is a lot.. we only use it for a forum - for intercommunication - so the price we pay is high for what we are using. I understand that it can do much more than we use it for - but I wish there was tiered pricing that was more in line - or that we could have been grandfathered. The issue is that because I use with one team for 6 months and then close it out and then have to open another to use with the next training - it's frustrating for pricing and set up. Review Source R Reviewer Forums owner Used the software for: Less than 1 year ### "Very limited usability and scope for further development " October 29, 2018 2.0 None Pros Not much at all, other than the fact it’s a forum platform ... we inherited the forum and without the abiliry to migrate it - it’s totally useless Cons The software is very limited in scope for firther advancement of your forum... it’s like the shopify of forum software.. limited advancement, no ability to integrate skins/theams etc etc compared to great platforms like machine forums... and there simply isn’t any way to migrate the forum to a different platform Review Source R Reviewer Pro Trader Used the software for: 3-5 years ### "Needing more features " August 16, 2019 4.0 Great customer service, but limited functions (payments, social media). Pros Ease of use makes the site an attractive option. Cons Would like to see more social media interface. Review Source R Reviewer Guiding Teacher Used the software for: Less than 1 year ### "Good basic forum function for my site" August 27, 2020 4.0 It a helpful, basic tool that improves the online classes I offer without adding a lot of costs. Pros Is tool enables my students to connect with me and with each other in one location, cutting down the number of emails associated with online classes and making the classes a more enjoyable and rich experience. Cons It is difficult to customize the look and feel of the forum, the way the topics are organized and presented on the page. It is not possible to generate a share a link to just one reply or one topic, as far as I can tell. Review Source R Reviewer Developer Used the software for: 1-3 years ### "MotorHead Gurus Forum " August 28, 2020 5.0 Pros The product integrates easily and has the functions necessary for a forum. The support team is helpful with quick replies to request for assistance and questions. Cons The software works fine as a forum, but I hope that someday they sell the software license so it could be installed on my company's server rather than on my website as an embedded file. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Lovely Forum Software" April 27, 2020 5.0 I had searched for a forum software that meets my needs of ease of use, image adding and video embedding functionality. More importantly I wanted to monetize my forum using a method of payment that does not require me having to own a merchant account and website tool box had all of that. One more thing, the security and hosting should be the responsibility of the software developers. I found website tool box and Website toolbox ticked all the boxes for me. Really cool forum software Pros Ease of use and intuitiveness. The website tool box is really easy to use once you start using it. Cons I am yet to find something that needs to be added because a lot of what I thought was missing was sorted out by the technical team Review Source R Reviewer CEO Used the software for: Less than 1 year ### "The innovation the "forum industry" need" February 14, 2020 5.0 We are using the platform for interaction between user/customer and coaching/training team. This allows us to have all organized in one platform, avoiding the typical disorganization that appear with chat, e-mail, and so on. Pros I like that have all the features of a "forum", with a built-in system that make it closer to a "messaging system" (but without the chaos and disorganization that often you see in a typical "chat"). Cons Even if it has very strong potentiality, it still resemble the functioning of an "old style forum" (but the team are working on that, and I think can transform it in the best team-team or team-customer communication system on the web). Review Source Peter L. Director Used the software for: 1-3 years ### "Highly recommended" April 27, 2020 5.0 Customisation, API's. Pros Support, variety of features, very well documented API's Cons 1/ Help system is located in a window that cannot be detached from the current working area 2/ Would recommend clearer inteface for uninitiated (I expect issues here for moderators). Review Source R Reviewer none Used the software for: 1-3 years ### "Review" October 29, 2018 4.0 Pros The speed with which it is set up. The access to chat support is one of the reasons I am still here Cons Lack of self-produced themes Icon issues EVERY update. Review Source Tobias W. Head of Sales and Marketing Used the software for: 1-3 years ### "Easy to integrate system" August 25, 2020 5.0 We have been using Website Toolbox for nearly two years now. It was easy to integrate and we have are super happy so far. Pros It is easy to integrate and to customize and it brings a wide range fo features. Cons Besides integrating it easily, it has a not so easy to use interface. A huge range of funcionality which is difficult to explore. Review Source Similar Products Featured